Update on may 6, 2017 affected all three of our samsung s6 actives. Whenever you try to use camera zoom function the camera app crashes. Have tried all of the troubleshooting short of factory reset. This problem seems to be in most all their model updates. It makes me very suspicious that it is done so people think their phone needs to be replaced. Phones functioned flawlessly until update. Have gotten deaf ear from samsung. SAMSUNG CORPORATION will not admit there is an ongoing problem and does nothing to send a patch or new update to address this issue. I WOULD NOT RECOMMEND SAMSUNG PRODUCTS UNTIL THIS ISSUE IS PERMANENTLY RECTIFIED.
samsungdoesn'tcare said:
Update on may 6, 2017 affected all three of our samsung s6 actives. Whenever you try to use camera zoom function the camera app crashes. Have tried all of the troubleshooting short of factory reset. This problem seems to be in most all their model updates. It makes me very suspicious that it is done so people think their phone needs to be replaced. Phones functioned flawlessly until update. Have gotten deaf ear from samsung. SAMSUNG CORPORATION will not admit there is an ongoing problem and does nothing to send a patch or new update to address this issue. I WOULD NOT RECOMMEND SAMSUNG PRODUCTS UNTIL THIS ISSUE IS PERMANENTLY RECTIFIED.
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Partners S6A has not had such issues.... Her S6A has VERY latest update installed and no issues, And same can be said with Our friend who got an S6A as a result of seeing my partners.... I am waiting for a replacement to arrive as mine has 4G/LTE issues but before returning I had no issues as you have described...
Sorry but just maybe it is an app that you have installed on all three of your devices that has caused it... I know on other devices in the past I have had issues with software/hardware not working correctly due to an app update....
Related
Having a strange issue with my HTC one.
History -The phone is not rooted it's on stock 4.3 with 5.5 upgraded about 2 weeks ago.
Today I have noticed that I can't be heard by the other party when I speak on the phone, I can hear him but he can't hear me.
There is not issue when I speak on the speaker, the issue is only when I use the phone without a speaker.
I have disconnected any Bluetooth devices.
I have restarted the phone, but nothing else except of that.
Any ideas what it might be?
modesty1 said:
History -The phone is not rooted it's on stock 4.3 with 5.5 upgraded about 2 weeks ago.
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I think you need to contact HTC support or the store where you bought it. You could try a factory reset, but it's fundamentally not your problem if you haven't done any weird modifications to the phone.
fenstre said:
I think you need to contact HTC support or the store where you bought it. You could try a factory reset, but it's fundamentally not your problem if you haven't done any weird modifications to the phone.
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The issue is that I bought the phone in another country, so I was wondering if there is a more local solution for this, and/or is it a known issue with this phone, As it happened out of the blue!
modesty1 said:
The issue is that I bought the phone in another country, so I was wondering if there is a more local solution for this, and/or is it a known issue with this phone, As it happened out of the blue!
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Some things you can try:
- Contact HTC anyway. It's possible they'll service your phone even though it was bought in another country.
- Factory reset (this probably won't help).
- Update your firmware.
- S-Off and test as many firmwares as you can. You may want to check your version of HBOOT, and if it's an early version, S-Off before upgrading your firmware. Because the newer firmware is unreliable to S-Off.
Would be very appreciated if anyone wants to weigh in with advice:
My friend has the XT1053 (I have the XT1058 AT&T), I pressed him to get the Moto X, his will be one year old next month and he's having 2 issues. His XT1053 is completely stock 4.4.4, locked bootloader, unrooted, using AT&T's service.
Have spoken to tier 2 tech support at Motorola, like me and probably anyone else, they have never heard of the first issue:
When he has wifi toggled on, but not connected to anything, it makes a strange interference when he's on a call (kind of like a reverberation in a tunnel sound), as soon as he toggles off wifi it stops, seems to only be when using his bluetooth headset (not the headset, have tried a couple of them). Cleared the cache and tried in safe mode in case it was 3rd party apps, as suggested by tech support, neither solved it. He's reluctant to do a factory reset, but I told him I'll help him back up his stuff.
The 2nd issue just started a couple of days ago:
In driving mode, if an announcement comes in "new text from..." it makes a tone at the end and is "stuck" repeating the tone very fast, like a record skipping, screen isn't frozen, but the audio file playing is (maybe that audio file got corrupted?) I cleared the data for the assist app on his phone, but it still does it. I get the feeling tech support won't know which audio file it is, or where to find that file.
I know the factory reset is likely the best thing to try first (and if it fails, downloading and reinstalling the firmware maybe?) wish it was evident if it was a hardware or software issue re: the first issue -the issue with assist sounds more software I think, though both seem peculiar, especially the first issue, with the wifi, the issue with the assist, maybe the audio file is corrupted? Not sure which file it is, I guess it's the one that follows: "New text from... to hear it, say listen", so I guess it's the tone it makes when listening. If tech support doesn't have a good suggestion, I'll press him to do a factory reset
Thanks in advance for any input, his phone is still under warranty until sometime in February
The second issue just started on my girlfriend's moto x yesterday. Apparently after Google got updated along with a few other things. Her phone is completely stock as well. I'm thinking they messed up the update on one of the apps but I'm searching here now trying to fix it for her. She relies on that feature a lot when driving around.
Sent from my Nexus 4 using XDA Free mobile app
350Rocket said:
The second issue just started on my girlfriend's moto x yesterday. Apparently after Google got updated along with a few other things. Her phone is completely stock as well. I'm thinking they messed up the update on one of the apps but I'm searching here now trying to fix it for her. She relies on that feature a lot when driving around.
Sent from my Nexus 4 using XDA Free mobile app
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Thanks
Surprised no one else has mentioned having the issue. I wonder if related to the update of Google search -though that was like a week ago? -unless it took time for it to start to happen
M973 said:
Thanks
Surprised no one else has mentioned having the issue. I wonder if related to the update of Google search -though that was like a week ago? -unless it took time for it to start to happen
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You're right. I recently fixed that same issue after that app was updated.
Rolling that back to a previous version, fixed the issues with moto assist for me. Look under apps in settings and uninstall updates to revert to the factory version. The version previous to this update is 3.6.16.1614640. (com.google.android.googlequicksearchbox-1)
FYI, if you check the app page for the google search app and filter the results to current version and moto x, you'll see complaints about it breaking moto assist.
As for your first issue, I would recommend a factory reset as you mentioned, but maybe someone else had this problem and can better assist you.
If a factory reset doesn't solve the problem, you could use tasker or similar and force wifi off when bluetooth is connected (and back on when disconnected). Getting a free new phone through warranty is always a nice option though.
carock said:
Getting a free new phone through warranty is always a nice option though.
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Thanks true, it is still under warranty, though they said they only have refurbished models if he exchanges, as it's no longer made -I guess they don't have inventory of 1st gen Moto X anymore?
carock said:
You're right. I recently fixed that same issue after that app was updated.
Rolling that back to a previous version, fixed the issues with moto assist for me. Look under apps in settings and uninstall updates to revert to the factory version. The version previous to this update is 3.6.16.1614640. (com.google.android.googlequicksearchbox-1)
FYI, if you check the app page for the google search app and filter the results to current version and moto x, you'll see complaints about it breaking moto assist.
As for your first issue, I would recommend a factory reset as you mentioned, but maybe someone else had this problem and can better assist you.
If a factory reset doesn't solve the problem, you could use tasker or similar and force wifi off when bluetooth is connected (and back on when disconnected). Getting a free new phone through warranty is always a nice option though.
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Thanks, will look for the update to uninstall
And yes, seeing that on the app page, same exact problem -thanks much!
M973 said:
Thanks true, it is still under warranty, though they said they only have refurbished models if he exchanges, as it's no longer made -I guess they don't have inventory of 1st gen Moto X anymore?
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Yeah, I know motomaker for the 1st gen ended awhile ago. No idea if they have anymore new, non-custom stock on hand. A few months ago, when I exchanged mine (cross-shipped), the rep told me that the paperwork would say refurbished, but that it would be new. And it was new although this was for the developer edition. I guess your issue isn't really worth the hassle for a refurb.
I seem to be having issues with wireless charging on my 4xl after oct update. Some posts of google seem to also say same. Phone charges wirelessly fine when off. but not very reliably when on..
https://support.google.com/fi/thread/69915042?hl=en
anyone here also seeing this?
Yep, I have had "alignment issues" with wireless charging since the last update. Annoying.
I am having the same issue with my 4XL
At first I thought is was my pixel stand but I tried a new stand and other new wireless chargers but it failed to charge on any of them - The chargers all work fine, even the original pixel stand as they charge other phones with no issues.
I spent 2 consecutive days talking with Google support trying everything that was suggested but nothing worked - They have now decided to replace my 4XL under warranty.
Just to add...
I received my replacement phone today and it is till on Android 10 and everything is working as it should.
I am hesitant to update this to 11 so will be leaving things as they are for now
mine stopped working all together after the update to october patch. google said for me to go to ubreak i fix for repair.
"A week ago I got the 10/5 security update. After the reboot I had a "No Service" cell status. After doing all the normal trouble shooting stuff, I did a factory reset. Surprisingly, I still had the "No Service" status. I also noticed that after the factory reset the device was still on the 10/5 update. I got a new sim from att and tried it on other devices and it works fine.
So I chat google support, they give me a little run around, but eventually I get an RMA device shipped to me.
A few days later I get the RMA device working as expected, things are fine. Then I get hit with the 10/5 update. I decline and decline, but eventually it rebooted and installed itself.....and again "No Service", but also this time, wifi is having issues too, connected to the network but "network has no internet". The network 100% does have internet.
So now I have 2 pixel 4 XLs with no cell connectivity and 1 with no wifi.
I've chatted google again, and they want to send me a 3rd phone, I'm all but convinced there's something broken with the security update.
Has this happened to anyone else (there are a few mentions on the pixel forums)?
Any advice for me?
info:
pixel 4 xl unlocked
att network
Android 11 build RP1A.201005.004"
https://forum.xda-developers.com/pi...ity-update-t4182401/post83805855#post83805855
Mine had to be replaced under warranty. I thought that it was the Oct update and I did update the replacement and everything was working fine. So I believe that the issue people are experiencing is hardware related and not software.. I took mine to uBreakIfix under Google warranty and that didn't work, so Google ended up sending a replacement.
lanypr said:
Mine had to be replaced under warranty. I thought that it was the Oct update and I did update the replacement and everything was working fine. So I believe that the issue people are experiencing is hardware related and not software.. I took mine to uBreakIfix under Google warranty and that didn't work, so Google ended up sending a replacement.
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Have you checked to make sure you are indeed using the latest update?
How long ago did you update?
Looking for help on this one. Every 3-5 days my Ultra gets into a state where no voice can be heard by either myself or the person on the other phone when a call is made or received, but I can hear the ring tone if I'm calling prior to the person answering, and my phone rings as normal if someone calls me. But when answering the call it's just silence on both sides. A reboot fixes this only for it to happen again 3-5 days later, requiring another reboot.
omegle xender
At first I assumed it was a corruption of the rom I had installed, so I flashed back to my stock image with Odin, including a fresh VOD CSC install. Unfortunately, it's still happening after this. Speaking as an engineer, it's unusual but not unheard of for a device to have a hardware issue of this type and it be rectified each and every time with a reboot, that would normally point to a software/firmware error of some sort. However, the fact it's continuing to happen after a completely fresh re-flash of stock Android suggests my worst fears that it is hardware. I could try some things, like not installing Magisk or even re-locking my bootloader, but I don't believe either would be a factor. I only used Magisk for rooting and don't install additional modules. I've also ruled out the sim card or sim slots by swapping to an e-sim, only for it to still happen.
Anyway, any suggestions would be welcome, especially if you have suffered something similar. There is an easy fix, which is to schedule a reboot every morning at around 3am, but I'd sooner not have to do this before working out what the underlying cause is.
Was this an issue before you rooted the device? If not that points to a software issue. Is the CSC native to the region you're in? If not you might try flashing the native firmware or your service provider's firmware. I don't believe one can relock the bootloader, at least as far as Knox is concerned which is integrated into various system entities. Have you attempted a Factory Reset? Unfortunately Samsung isn't likely to assist on a rooted device.
Ok, I have the 512 Gb version, Exynos and I have the same issue. I AM on stock so it is definitely the hardware. My manager has the same phone and he doesn't have this issue. Not sure what space capacity is his but I think it is a random hardware issue. I mean only some specific devices have this issue. I think it is time to ask Samsung to look into this.
I don't do many calls from the SIM , mainly Whatsapp, Messenger and Teams...
Same here! It happened when my sister calls and i thought that it was a problem on her end. But today it happened with another person. I've linked my Galaxy watch 4 lte to that same plan. I will test it tomorrow.
UPDATE: I cleared the cache and now every test call was succesful!
I don't know how I ended up letting this issue last for so long but it has been happening for a good 3-4 months. It might have been after a firmware update, it might not. But at this point it's driving me coco-nuts.
Phone: Galaxy S21 Ultra 5G (SM-G998B/DS), using an e-sim.
Whenever I try to "actively" use my phone on cellular data (e.g. opening the Youtube app), without fail I will lose all connectivity and the "No Service" logo will show in the status bar. It takes 10-30secons to cycle back to having service, rinse, repeat. I get 2-3 seconds of working cellular data each cycle.
This doesn't happen if I don't try to "actively" use data. The phone holds service, I'll even receive Whatsapp Calls with no problem so long as I don't initiate them.
I've tried resetting network settings. I've also tried switching Network mode from "5G/4G/3G/2G (auto connect)" to the other options.
Any ideas?
bump
It's likely a problem with your e-sim data plan. Have you tried using a normal sim?
I should've mentioned I tested it with a plastic sim from a different operator and the issue remained.
I had this same issue since Jan. A few S21U phones have it and it seems to be some kind of software + hardware issue that affects a small portion of the phones.
The OneUI 4.1 update should fix it. have you got this on your phone yet? If not you should see it soon.
Thread from the Samsung community forum. posts at the end from MattH665 is me, detailing my extremely frustrating ordeal with this issue:
Samsung account
us.community.samsung.com
Until you have the update, if you force your phone to 3G (assuming 3G isn't shut off where you are) then you might be able to get by. Mine worked fine on 3g (of course it's slow).
Maddmatt said:
I had this same issue since Jan. A few S21U phones have it and it seems to be some kind of software + hardware issue that affects a small portion of the phones.
The OneUI 4.1 update should fix it. have you got this on your phone yet? If not you should see it soon.
Thread from the Samsung community forum. posts at the end from MattH665 is me, detailing my extremely frustrating ordeal with this issue:
Samsung account
us.community.samsung.com
Until you have the update, if you force your phone to 3G (assuming 3G isn't shut off where you are) then you might be able to get by. Mine worked fine on 3g (of course it's slow).
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I had tried googling the issue using many, many keywords and was getting stumped with unrelated results.
Your "S21 Ultra reception fail" youtube video is basically exactly what was happening on my phone, albeit a bit faster to recover from the no service status.
And...... I basically got the notification for the OneUI 4.1 update around the same time I was notified of your response. The issue has disappeared altogether.
Thank you for bringing it up with the techs at Samsung. Don't know how long I could've held on to the device in this state.
As a side note to anyone reading this in the future, there was an update to the "Private Compute Services" app available as soon as the phone reboot from the OneUI 4.1 update. The 24th of March patch notes claim "operating system improvements and capabilities. Bug fixes and various optimizations.". That could also have been the fix.
Cheers.