Having a strange issue with my HTC one.
History -The phone is not rooted it's on stock 4.3 with 5.5 upgraded about 2 weeks ago.
Today I have noticed that I can't be heard by the other party when I speak on the phone, I can hear him but he can't hear me.
There is not issue when I speak on the speaker, the issue is only when I use the phone without a speaker.
I have disconnected any Bluetooth devices.
I have restarted the phone, but nothing else except of that.
Any ideas what it might be?
modesty1 said:
History -The phone is not rooted it's on stock 4.3 with 5.5 upgraded about 2 weeks ago.
Click to expand...
Click to collapse
I think you need to contact HTC support or the store where you bought it. You could try a factory reset, but it's fundamentally not your problem if you haven't done any weird modifications to the phone.
fenstre said:
I think you need to contact HTC support or the store where you bought it. You could try a factory reset, but it's fundamentally not your problem if you haven't done any weird modifications to the phone.
Click to expand...
Click to collapse
The issue is that I bought the phone in another country, so I was wondering if there is a more local solution for this, and/or is it a known issue with this phone, As it happened out of the blue!
modesty1 said:
The issue is that I bought the phone in another country, so I was wondering if there is a more local solution for this, and/or is it a known issue with this phone, As it happened out of the blue!
Click to expand...
Click to collapse
Some things you can try:
- Contact HTC anyway. It's possible they'll service your phone even though it was bought in another country.
- Factory reset (this probably won't help).
- Update your firmware.
- S-Off and test as many firmwares as you can. You may want to check your version of HBOOT, and if it's an early version, S-Off before upgrading your firmware. Because the newer firmware is unreliable to S-Off.
Related
OK guys, here’s the deal… I have a big problem with my MDA Compact IV (T-mobile’s version of the HTC Diamond). As it is a simlock free device, I’m using my Vodafone sim card. I hope one of you experts can help! I’ve been through just about the entire internet and this forum and found that there are more people with the same problem, but I haven’t found a working solution yet.
What happened:
- I got my MDA, didn’t like the T-mobile branding so before even using the phone with the original software, I’ve upgraded to SPL-1.40.OliNex, Radio 1.00.25.05 and the original HTC Touch Diamond 1.93.404.1 Dutch Stock ROM.
- I also installed a few programs like Klaxon, Tomtom 7 and S2U2.
- After a few hours of playing with my device I noticed that there were some problems with the sound. When I receive a call there is no sound, when I answer the call the caller can’t hear me and I can’t hear him. Same problem when I make a call myself. None of the systems sounds work. This can only be solved after soft reset.
- These sound problems occur completely random. Sometimes it works for hours and sometimes just minutes after the reset.
What I’ve done to try to solve the problem:
- I de-installed all the programs, but did not fix the problem.
- I went over all the sound settings, but did not find anything wrong.
- I did a hard reset, but this didn’t solve anything.
- I returned to the original t-mobile stock ROM. This also wasn’t the solution.
I’m getting quite desperate here. I love the phone, it’s looks and possibilities, but it’s a real problem if you can’t even use it to make and receive calls. I still see that as a basic function when you buy a phone
EDIT: OK guys, finally after nine weeks of waiting, calling and emailing the repair center, I got my device back and what do you think....? Problem fixed! It turned out to be a hardware problem. I don't know exactly what they did, but my phone works just fine now. I reflashed to the AZTOR NLD ROM and now I'm the proud owner of a working phone! Big thanks for all of your support!
Reinstall the stock SPL and stock ROM and take it back under warranty - sounds like a hardware issue to me. I haven't read about anyone else with this problem and since you seem to have already tried most software related fixes I'd start looking at the hardware. Just wait until you lose sound one day and then take it back so they can see the problem first hand! I can't see anyone arguing with that.
I had the some problem, only once, and it was because of installing some cabs (I don't remember which ones, though). The speaker didn't work at all.
I suggest that you put a new lite firmware (Swift works great to me!) and try for some time
Well I've had the same problem and apparently UK Orange know that its a hardware fault and are replacing my handset tomorrow.
I've tried every rom going and every radio going and still had the problem which definately suggests its hardware fault.
If you can I'd return it to your sim provider and get a replacement.
Still no solution
I just returned the phone to the shop. I'll keep you posted...
I had the same issue, returned it to the shop.
They will swap it with another one since it's a hardware fault.
Same problem. I send back Diamond to HTC.
I hope that they'll change it with another without problem.
I had the same problem with one of the early unbranded Diamonds. HTC Europe replaced it as being a sort of DOA (dead on arrival) without any restriction. It took some weeks but all ended well!
Hi,
I recently rooted my phone so that I can utilise it with a new Appradio2. It was running fine until yesterday when phone calls and texts stopped working all together, though data still works fine.
The phone occasionally pops up with an 'MM #6' error which appears to be caused then the phone IMEI has been locked out. I have been in contact with my phone provider (Giff-Gaff) and they have stated the phone isn't locked out.
My phone details are:
* Model no: C6603
* Android Version 4.1.2
* Baseband version 9x15A-ACEFWMAZQ-30110017-11
* Kernel version 3.4.0-g298631f-02021-gc1b7814
* Build number 10.1.A.1.434
The rooted apps I have been playing with are GMG Gesture, Greenify and Pimp My Rom.
I believe I was playing with Pimp My Rom before the issues were caused but I cannot remember what I changed. I also backed the phone up with Titanium Backup before the problem started and restored that backup yet it has not rectified the problem.
My last restort, unless anyone knows how I could resolve this is to return it to it's pre-rooted state and start again.
Any help would be grately appreciated.
Dave
drandall said:
Hi,
I recently rooted my phone so that I can utilise it with a new Appradio2. It was running fine until yesterday when phone calls and texts stopped working all together, though data still works fine.
The phone occasionally pops up with an 'MM #6' error which appears to be caused then the phone IMEI has been locked out. I have been in contact with my phone provider (Giff-Gaff) and they have stated the phone isn't locked out.
My phone details are:
* Model no: C6603
* Android Version 4.1.2
* Baseband version 9x15A-ACEFWMAZQ-30110017-11
* Kernel version 3.4.0-g298631f-02021-gc1b7814
* Build number 10.1.A.1.434
The rooted apps I have been playing with are GMG Gesture, Greenify and Pimp My Rom.
I believe I was playing with Pimp My Rom before the issues were caused but I cannot remember what I changed. I also backed the phone up with Titanium Backup before the problem started and restored that backup yet it has not rectified the problem.
My last restort, unless anyone knows how I could resolve this is to return it to it's pre-rooted state and start again.
Any help would be grately appreciated.
Dave
Click to expand...
Click to collapse
where did you buy the phone? if you buy it from a shady dealer they might have report it stolen and tell your celluar service to block the IMEI...I know this happen alot on GS3 forums or check to see if your IMEI has been deleted off your phone, flashing sometime does this too, again this is on GS3
G1_enthusiast said:
where did you buy the phone? if you buy it from a shady dealer they might have report it stolen and tell your celluar service to block the IMEI...I know this happen alot on GS3 forums or check to see if your IMEI has been deleted off your phone, flashing sometime does this too, again this is on GS3
Click to expand...
Click to collapse
I bought it direct from Amazon so I doubt that is the problem. Additionally I asked my Phone Network Providor and they said they can't see a problem with the IMEI.
Thanks for the reply.
drandall said:
I bought it direct from Amazon so I doubt that is the problem. Additionally I asked my Phone Network Providor and they said they can't see a problem with the IMEI.
Thanks for the reply.
Click to expand...
Click to collapse
did you check to see if IMEI show up oin the device?
G1_enthusiast said:
did you check to see if IMEI show up oin the device?
Click to expand...
Click to collapse
Yes I typed in *#06# on my phone and checked my IMEI number appeared fine. I then sent that to GiffGaff (my mobile network provider) asking whether it had been blocked and they said it hadn't.
drandall said:
Yes I typed in *#06# on my phone and checked my IMEI number appeared fine. I then sent that to GiffGaff (my mobile network provider) asking whether it had been blocked and they said it hadn't.
Click to expand...
Click to collapse
hmmm i'm not sure, you might wanna do a wipe and try returning it for another one.
G1_enthusiast said:
hmmm i'm not sure, you might wanna do a wipe and try returning it for another one.
Click to expand...
Click to collapse
I'll try un-rooting it and see if that resolves the problem. If it doesn't then I'll return it to the supplier and get a replacement. That won't be such a bad thing as I have a little scratch on the screen anyway.
Thanks for the help
Dave
Just refresh Rom. That should solve your problem
[email protected] from XDA premium
drandall said:
I believe I was playing with Pimp My Rom before the issues were caused but I cannot remember what I changed.
Click to expand...
Click to collapse
Then as already advised reflash and start from scratch which is what you should just do in these situations because no one can help unless you can list exactly what you've done.
XperienceD said:
Then as already advised reflash and start from scratch which is what you should just do in these situations because no one can help unless you can list exactly what you've done.
Click to expand...
Click to collapse
Just to update you all, I unrooted and reflashed the phone and the error remained. Since then I've been in contact with the phone supplier (AVTree LTD, via Amazon.co.uk) and they have stated that they have had several complaints regarding phones from the same supplier recently and have forwarded the information onto Suffolk Police to look into. They have also said that they will offer me a full refund and will cover the cost of returning the phone.
Looking on the bright side at least it appears that I didn't do anything to kill the phone. I have also ordered a new one that is now £60 cheaper than the price I bought the last one for.
Thanks for all your help.
Dave
drandall said:
Just to update you all, I unrooted and reflashed the phone and the error remained. Since then I've been in contact with the phone supplier (AVTree LTD, via Amazon.co.uk) and they have stated that they have had several complaints regarding phones from the same supplier recently and have forwarded the information onto Suffolk Police to look into.
Click to expand...
Click to collapse
Doesn't sound good but at least you've not lost anything.
I bought my desire c back in june of this year on PC mobile prepaid in canada. I go to college in the USA so I network unlocked the phone and put my att gophone sim in it and all was well for 3 weeks then out of the blue it just started crashing and restarting at random and after every crash reboot I would get a notification saying submit crash report to htc. I did this several times but I think with such a cheap low end phone the reports fall on deaf ears. I factory reset it and everything worked for a day and a half then it started happening again.
All the apps I have installed now are:
adobe reader
apex launcher
app cache cleaner
barcode scanner
battery solo widget
chrome
cloudskipper
crash report
google drive
facebook
fast reboot
go keyboard
media scanner
osmand
shazam
simplenote
slacker radio
sms backup+
textplus
wifi manager
zite
I don't know which app may be causing this. I'm totally stumped and i can't have a phone restarting like this. I may miss calls or texts
in the process of a reboot
I really hope someone can finally find a solution to this issue. All I seem to find when looking it up are abandoned threads with no solution
mikee286 said:
I bought my desire c back in june of this year on PC mobile prepaid in canada. I go to college in the USA so I network unlocked the phone and put my att gophone sim in it and all was well for 3 weeks then out of the blue it just started crashing and restarting at random and after every crash reboot I would get a notification saying submit crash report to htc. I did this several times but I think with such a cheap low end phone the reports fall on deaf ears. I factory reset it and everything worked for a day and a half then it started happening again.
All the apps I have installed now are:
adobe reader
apex launcher
app cache cleaner
barcode scanner
battery solo widget
chrome
cloudskipper
crash report
google drive
facebook
fast reboot
go keyboard
media scanner
osmand
shazam
simplenote
slacker radio
sms backup+
textplus
wifi manager
zite
I don't know which app may be causing this. I'm totally stumped and i can't have a phone restarting like this. I may miss calls or texts
in the process of a reboot
I really hope someone can finally find a solution to this issue. All I seem to find when looking it up are abandoned threads with no solution
Click to expand...
Click to collapse
crap can this get moved to troubleshooting my bad
If you are running stock rom, then flash Prometheus Sense Kernel. That might solve your problem..
Second link in my signature..
I never heard of installing a custom rom or kernel being the answer to fixing an issue with stock. However I was thinking of sticking maybe cm 10 or something on this phone since I hear wifi now works. Is there a program similar to odin on samsung devices but for htc phones? I have never flashed anything on a non samsung device.
Is flashing a kernel the same process as a rom?
Another thing I noticed is the phone doesn't reset itself when plugged in. However if I leave it unplugged, the next morning I will be greeted with the send error report to htc message indicating that it had restarted at least once overnight
does it matter if the phone is canadian or not? I remember my old samsung had issues because I use an american rom on it.
problem
mikee286 said:
I never heard of installing a custom rom or kernel being the answer to fixing an issue with stock. However I was thinking of sticking maybe cm 10 or something on this phone since I hear wifi now works. Is there a program similar to odin on samsung devices but for htc phones? I have never flashed anything on a non samsung device.
Is flashing a kernel the same process as a rom?
Another thing I noticed is the phone doesn't reset itself when plugged in. However if I leave it unplugged, the next morning I will be greeted with the send error report to htc message indicating that it had restarted at least once overnight
does it matter if the phone is canadian or not? I remember my old samsung had issues because I use an american rom on it.
Click to expand...
Click to collapse
maybe firmwire update, i had problem with that, because he is not compactibil with custom rom
Femaman said:
maybe firmwire update, i had problem with that, because he is not compactibil with custom rom
Click to expand...
Click to collapse
problem with the phone being canadian? However I am using it in the US on at&t but are the firmwares different between USA and canada or is it the same phone and firmware in both countries
aashay960 said:
If you are running stock rom, then flash Prometheus Sense Kernel. That might solve your problem..
Second link in my signature..
Click to expand...
Click to collapse
I unlocked the bootloader, rooted, flashed CWM and installed prometheus kernel have not had a random restart in 3 days (knock on wood) hopefully it won't start restarting randomly again. I downloaded the 800mhz version too so the increased speed is a nice bonus.
Thank you very much I think you saved me from having to buy a new phone!
I don't really understand why this fixed it and why the issue would randomly start happening.
However if it starts happening again I will install cyanogenmod 10 or something and if it still happens then I think the phone is defective
mikee286 said:
I unlocked the bootloader, rooted, flashed CWM and installed prometheus kernel have not had a random restart in 3 days (knock on wood) hopefully it won't start restarting randomly again. I downloaded the 800mhz version too so the increased speed is a nice bonus.
Thank you very much I think you saved me from having to buy a new phone!
I don't really understand why this fixed it and why the issue would randomly start happening.
However if it starts happening again I will install cyanogenmod 10 or something and if it still happens then I think the phone is defective
Click to expand...
Click to collapse
Thats great. I thought you'd already unlocked and rooted your phone. Isn't that a prerequisite for network unlocking? If I'm not wrong..
aashay960 said:
Thats great. I thought you'd already unlocked and rooted your phone. Isn't that a prerequisite for network unlocking? If I'm not wrong..
Click to expand...
Click to collapse
no i did it on cellunlocker website i gave my imei code, paid then it emailed me my unlock code and put my at&t sim in, it asked me for the unlock code and i put it in and boom the phone was network unlocked. no root or modifications required
mikee286 said:
no i did it on cellunlocker website i gave my imei code, paid then it emailed me my unlock code and put my at&t sim in, it asked me for the unlock code and i put it in and boom the phone was network unlocked. no root or modifications required
Click to expand...
Click to collapse
Ohh I see.. There's a free method on this forum but it involves unlocking and rooting. Apart from that its pretty easy..
Hello...
I bought new HTC One M7 in USA 10 days ago. I am back to Armenia, and i found out 2 issues with my phone.
1. My microphone does not working. Collocutors can not hear me during calls, skype calls, etc. When i record a sound and play it, i can hear only noise.
2. I can not update my android version from 4.3 to 4.4.
Please help me to solve the problems, as we do not have any service centre in Armenia. I love HTC phones...
misaksimonyan said:
Hello...
I bought new HTC One M7 in USA 10 days ago. I am back to Armenia, and i found out 2 issues with my phone.
1. My microphone does not working. Collocutors can not hear me during calls, skype calls, etc. When i record a sound and play it, i can hear only noise.
2. I can not update my android version from 4.3 to 4.4.
Please help me to solve the problems, as we do not have any service centre in Armenia. I love HTC phones...
Click to expand...
Click to collapse
1. Do you have a case around the phone, if so it might be blocking the ambient mic on the back or the mic next to the USB port.
Here is one carrier's solution. You can also try a factory reset or phone reset to see if the issue goes away.
2. If you brought the phone new from a US Carrier (carrier branded), then the only way you can get updates is on their network. If the phone is not carrier branded like a Developer Edition phone then you should get the update directly from HTC. What a lot of people have done is change their phone to look like a DevEd or International unbranded phone. This way they can get the OTAs directly from HTC. This would require some getting S-OFF, unlocking the bootloader, changing the carrier id (CID) and maybe the model id (MID). If you need any further assistance, we would need a fastboot getvar all posted but prior to posting remove the imei and serialno codes.
Would be very appreciated if anyone wants to weigh in with advice:
My friend has the XT1053 (I have the XT1058 AT&T), I pressed him to get the Moto X, his will be one year old next month and he's having 2 issues. His XT1053 is completely stock 4.4.4, locked bootloader, unrooted, using AT&T's service.
Have spoken to tier 2 tech support at Motorola, like me and probably anyone else, they have never heard of the first issue:
When he has wifi toggled on, but not connected to anything, it makes a strange interference when he's on a call (kind of like a reverberation in a tunnel sound), as soon as he toggles off wifi it stops, seems to only be when using his bluetooth headset (not the headset, have tried a couple of them). Cleared the cache and tried in safe mode in case it was 3rd party apps, as suggested by tech support, neither solved it. He's reluctant to do a factory reset, but I told him I'll help him back up his stuff.
The 2nd issue just started a couple of days ago:
In driving mode, if an announcement comes in "new text from..." it makes a tone at the end and is "stuck" repeating the tone very fast, like a record skipping, screen isn't frozen, but the audio file playing is (maybe that audio file got corrupted?) I cleared the data for the assist app on his phone, but it still does it. I get the feeling tech support won't know which audio file it is, or where to find that file.
I know the factory reset is likely the best thing to try first (and if it fails, downloading and reinstalling the firmware maybe?) wish it was evident if it was a hardware or software issue re: the first issue -the issue with assist sounds more software I think, though both seem peculiar, especially the first issue, with the wifi, the issue with the assist, maybe the audio file is corrupted? Not sure which file it is, I guess it's the one that follows: "New text from... to hear it, say listen", so I guess it's the tone it makes when listening. If tech support doesn't have a good suggestion, I'll press him to do a factory reset
Thanks in advance for any input, his phone is still under warranty until sometime in February
The second issue just started on my girlfriend's moto x yesterday. Apparently after Google got updated along with a few other things. Her phone is completely stock as well. I'm thinking they messed up the update on one of the apps but I'm searching here now trying to fix it for her. She relies on that feature a lot when driving around.
Sent from my Nexus 4 using XDA Free mobile app
350Rocket said:
The second issue just started on my girlfriend's moto x yesterday. Apparently after Google got updated along with a few other things. Her phone is completely stock as well. I'm thinking they messed up the update on one of the apps but I'm searching here now trying to fix it for her. She relies on that feature a lot when driving around.
Sent from my Nexus 4 using XDA Free mobile app
Click to expand...
Click to collapse
Thanks
Surprised no one else has mentioned having the issue. I wonder if related to the update of Google search -though that was like a week ago? -unless it took time for it to start to happen
M973 said:
Thanks
Surprised no one else has mentioned having the issue. I wonder if related to the update of Google search -though that was like a week ago? -unless it took time for it to start to happen
Click to expand...
Click to collapse
You're right. I recently fixed that same issue after that app was updated.
Rolling that back to a previous version, fixed the issues with moto assist for me. Look under apps in settings and uninstall updates to revert to the factory version. The version previous to this update is 3.6.16.1614640. (com.google.android.googlequicksearchbox-1)
FYI, if you check the app page for the google search app and filter the results to current version and moto x, you'll see complaints about it breaking moto assist.
As for your first issue, I would recommend a factory reset as you mentioned, but maybe someone else had this problem and can better assist you.
If a factory reset doesn't solve the problem, you could use tasker or similar and force wifi off when bluetooth is connected (and back on when disconnected). Getting a free new phone through warranty is always a nice option though.
carock said:
Getting a free new phone through warranty is always a nice option though.
Click to expand...
Click to collapse
Thanks true, it is still under warranty, though they said they only have refurbished models if he exchanges, as it's no longer made -I guess they don't have inventory of 1st gen Moto X anymore?
carock said:
You're right. I recently fixed that same issue after that app was updated.
Rolling that back to a previous version, fixed the issues with moto assist for me. Look under apps in settings and uninstall updates to revert to the factory version. The version previous to this update is 3.6.16.1614640. (com.google.android.googlequicksearchbox-1)
FYI, if you check the app page for the google search app and filter the results to current version and moto x, you'll see complaints about it breaking moto assist.
As for your first issue, I would recommend a factory reset as you mentioned, but maybe someone else had this problem and can better assist you.
If a factory reset doesn't solve the problem, you could use tasker or similar and force wifi off when bluetooth is connected (and back on when disconnected). Getting a free new phone through warranty is always a nice option though.
Click to expand...
Click to collapse
Thanks, will look for the update to uninstall
And yes, seeing that on the app page, same exact problem -thanks much!
M973 said:
Thanks true, it is still under warranty, though they said they only have refurbished models if he exchanges, as it's no longer made -I guess they don't have inventory of 1st gen Moto X anymore?
Click to expand...
Click to collapse
Yeah, I know motomaker for the 1st gen ended awhile ago. No idea if they have anymore new, non-custom stock on hand. A few months ago, when I exchanged mine (cross-shipped), the rep told me that the paperwork would say refurbished, but that it would be new. And it was new although this was for the developer edition. I guess your issue isn't really worth the hassle for a refurb.