Database Develop

Google play installed on 7' fire tablet, cannot access pre-purchased apps

Like the title says , no root, just a standard fire 5th gen tablet with the play store installed, it logs into my google play account just fine, it sees all the apps that I've bought and installed on my phone, my payment options, whole nine yards. But every single app that had to be purchased is being treated as if I haven't purchased it., despite being listed in the "my apps" tab. Is there a way to correct this? I really want to try playing baldur's gate on my tablet, but I'll be damned if I am going to pay $10 AGAIN.

Givekidsmeth said:
Like the title says , no root, just a standard fire 5th gen tablet with the play store installed, it logs into my google play account just fine, it sees all the apps that I've bought and installed on my phone, my payment options, whole nine yards. But every single app that had to be purchased is being treated as if I haven't purchased it., despite being listed in the "my apps" tab. Is there a way to correct this? I really want to try playing baldur's gate on my tablet, but I'll be damned if I am going to pay $10 AGAIN.
Click to expand...
Click to collapse
this has been reported a few times
cause Unknown, for most paid apps install normally
Could try a different version of play store?
reboot the fire?
Sent from my KFFOWI using XDA Labs

Tried rebooting, no luck. Can I update the play store? If so, how?

As an update, just leaving the tablet alone for a while after installing google play, it updated on its own, and now the problem is solved. WOOHOO BALDUR'S GATE!

Cannot install certain apps from Google Play Store on AOSP rom

I successfully rooted and hacked my Fire 7 5th Gen tablets to an AOSP rom, following the talesofatech.com article titled "Kindle Fire 7″ 5th Gen: AOSP ROM" (sorry my account is too new to post links).
There are certain apps that I cannot install -- particularly, Google Calendar and Nest. After the installation process reaches 100%, I get an error that says "Can't Install app. Try again, and if the problem continues, get help troubleshooting. (Error code: -505).
Does anyone have a suggestion for how I can get around this? Thanks.

darby123 said:
I successfully rooted and hacked my Fire 7 5th Gen tablets to an AOSP rom, following the talesofatech.com article titled "Kindle Fire 7″ 5th Gen: AOSP ROM" (sorry my account is too new to post links).
There are certain apps that I cannot install -- particularly, Google Calendar and Nest. After the installation process reaches 100%, I get an error that says "Can't Install app. Try again, and if the problem continues, get help troubleshooting. (Error code: -505).
Does anyone have a suggestion for how I can get around this? Thanks.
Click to expand...
Click to collapse
Pretty common issue. You can try sideloading your apps.

I just tried sideloading, and it worked. Will slideloaded apps be able to update through the Play store?

darby123 said:
I just tried sideloading, and it worked. Will slideloaded apps be able to update through the Play store?
Click to expand...
Click to collapse
I don't believe consistently so. For example, I have Plex purchased through Amazon. It never updates through Google Play. Maybe I'm wrong, but I swear I've had sideloaded apps get updated, but then some don't.

After I sideloaded Calendar, it shows up in my play store as an installed item.
I sideloaded Google News, Nest and GroupMe, and they both still say "Your device isn't compatible with this version", but they work perfectly fine otherwise.

darby123 said:
After I sideloaded Calendar, it shows up in my play store as an installed item.
I sideloaded Google News, Nest and GroupMe, and they both still say "Your device isn't compatible with this version", but they work perfectly fine otherwise.
Click to expand...
Click to collapse
Hopefully most of your apps should be okay then.
I wonder if calendar will update automatically. I had also earlier sideloaded the calendar and saw that it shows up as installed. But I don't know whether it will autoupdate. That being said, yes it's a little inconvenient, but not a big deal. For me, I don't plan on using the tablet for much of anything other than videos (Plex, Amazon Prime, Dish Anywhere), so calendar and a couple of other items is all I need and most of my apps loaded okay through the Play Store.

Problems with Kindle Books app

Hi All,
I'm having some issues with my Kindle Books app, when I go into the library most of my books appear as greyed out and won't open, there seems to be no difference between books downloaded to the device and books stored in the cloud. Only two books seem to work and I think both of these were purchased after the issue first ocurred. The odd thing is that if I go via the books store and select the "read now" button, the book will open on my device. Not really sure what's going on here, any thoughts on what I an do to fix this?
Running Fire OS 5.3.1 with root and ota blocked (by renaming file).
Thanks,
Jonny

jonathanmoneill said:
Hi All,
I'm having some issues with my Kindle Books app, when I go into the library most of my books appear as greyed out and won't open, there seems to be no difference between books downloaded to the device and books stored in the cloud. Only two books seem to work and I think both of these were purchased after the issue first ocurred. The odd thing is that if I go via the books store and select the "read now" button, the book will open on my device. Not really sure what's going on here, any thoughts on what I an do to fix this?
Running Fire OS 5.3.1 with root and ota blocked (by renaming file).
Thanks,
Jonny
Click to expand...
Click to collapse
Not immediately sure about your Kindle Books issue but first need to get the facts straight on your device. FireOS 5.3.1 is not rootable at present so you must be running another version or don't actually have root. This could be relevant as some apps behave differently on rooted devices.

Davey126 said:
Not immediately sure about your Kindle Books issue but first need to get the facts straight on your device. FireOS 5.3.1 is not rootable at present so you must be running another version or don't actually have root. This could be relevant as some apps behave differently on rooted devices.
Click to expand...
Click to collapse
I used this tutorial to do it. It allows 5.3.1 to be rooted using 5.1.2 bootloader.

jonathanmoneill said:
I used this tutorial to do it. It allows 5.3.1 to be rooted using 5.1.2 bootloader.
Click to expand...
Click to collapse
Yep - welcome to the 1% club (ok - maybe 5%) that followed this procedure and opted to remain on FireOS. I actually thought about that possibility when penning my previous response but felt mentioning it would only lead to confusion. My bad.
As for Kindle Books have you tried uninstalling/reinstalling the app? I realize this may be a challenge as the version included with FireOS is a system app different (and possibly not readily available) than the generic Android app. You might also try clearing the app data store which *should* be repopulated from Amazon cloud on initial connection after the flush.

Davey126 said:
Yep - welcome to the 1% club (ok - maybe 5%) that followed this procedure and opted to remain on FireOS. I actually thought about that possibility when penning my previous response but felt mentioning it would only lead to confusion. My bad.
As for Kindle Books have you tried uninstalling/reinstalling the app? I realize this may be a challenge as the version included with FireOS is a system app different (and possibly not readily available) than the generic Android app. You might also try clearing the app data store which *should* be repopulated from Amazon cloud on initial connection after the flush.
Click to expand...
Click to collapse
Yeah, I know it's an unusual choice, will probably install a custom rom at some point but for now Nova launcher and Fire OS is good enough for me
In more relevant news clearing the app data store seems to have worked a treat, thanks for your help

I'm on n the same boat, running Fire OS 5.3.1 with 5.0.1 bootloader. That's the only way that FreeTime works for my kids. Wish they just made free time available in he Google. Play store

Problem installing most Amazon Apps

Hi,
Is anyone else having issues installing the prime photos app, the Amazon drive app and the Amazon Alexa app from the play store? I have trieda few times and keep getting an error code '505'.
I have also tried to install the Amazon app store to see if I can install them from there, but the app fails to install also despite unknown sources being enabled for Chrome and files.
If anyone can shed any light on this I'd appreciate it.
Cheers!

Same here
I'm having exactly the same problem. I'm unable to install Amazon Prime from the app store and updates to the preinstalled Amazon apps also fail. I've tried reaching out to Huawei, but haven't had a response yet.

have amazon prime, music and video all installed without issues

Sorted
walkerx said:
have amazon prime, music and video all installed without issues
Click to expand...
Click to collapse
I've just deleted the pre-installed Amazon apps and downloaded them again and all working now. Must have been an issue in the original download.

What's about shopping app?
Play store says it's not compatible

Same
Exactly the same as with the other apps. I deleted the shopping app and reinstalled it as new from the play store and it worked. Haven't been any updates since, so don't know whether it will update ok in the future or whether will need to reinstall everytime.

mptobin1 said:
Exactly the same as with the other apps. I deleted the shopping app and reinstalled it as new from the play store and it worked. Haven't been any updates since, so don't know whether it will update ok in the future or whether will need to reinstall everytime.
Click to expand...
Click to collapse
Too bad I had no preinstalled Amazon apps.
As workaround, I have installed the apk from apkmirror

Thank you - I was having this issue and uninstalling the Amazon shopping app that came pre installed (and also wouldn't update via play store) and then reinstalling it did the trick!

I've got exactly the same problem as nrdmtt. I uninstalled the Amazon Shopping app to try and fix Amazon apps not installing or updating, and now the Play Store says it's not compatible with my phone. Derp.

damagedgoods said:
I've got exactly the same problem as nrdmtt. I uninstalled the Amazon Shopping app to try and fix Amazon apps not installing or updating, and now the Play Store says it's not compatible with my phone. Derp.
Click to expand...
Click to collapse
Same problem, Amazon shopping says it isn't compatible with my phone. All other Amazon apps won't install, 505 error. Can't sideload, same error.
The weird thing is that when I got the phone I copied all settings and apps from my Samsung S7 edge via Huawei smart clone. All the amazon apps worked but prime video was SD not HD. Saw other people with the same problem that said deleting and reinstalling fixed it. I tried this and then couldn't reinstall, so the next suggestion was to remove all amazon apps and reinstall. Wish I'd never tried as no Amazon apps will reinstall, tried all documented fixes and also reformatted the cache partition. Also noticed the play store via web browser shows the prime video app as already installed on my P20 Pro.
I'm not factory resetting my phone as this doesn't always resolve it so will just do without any amazon apps for now. I'm now on the 110 firmware, C782 UK O2 and still the same. Amazon and Huawei are looking into it but haven't heard from them for a while now.

So after I uninstalled the Amazon Shopping app I've been able to successfully install Amazon Music. I've not tried any of the others as I don't use them.
I'm guessing we'll have to wait for an update from Amazon.
---------- Post added at 01:17 PM ---------- Previous post was at 12:33 PM ----------
Ok so I just sideloaded the Amazon Shopping app. It's the latest build from May 31st labelled version 16.10.0.100. It installed fine and other Amazon apps install as well. Tested with Kindle installed from the Play Store.

BurtieBL said:
Same problem, Amazon shopping says it isn't compatible with my phone. All other Amazon apps won't install, 505 error. Can't sideload, same error.
The weird thing is that when I got the phone I copied all settings and apps from my Samsung S7 edge via Huawei smart clone. All the amazon apps worked but prime video was SD not HD. Saw other people with the same problem that said deleting and reinstalling fixed it. I tried this and then couldn't reinstall, so the next suggestion was to remove all amazon apps and reinstall. Wish I'd never tried as no Amazon apps will reinstall, tried all documented fixes and also reformatted the cache partition. Also noticed the play store via web browser shows the prime video app as already installed on my P20 Pro.
I'm not factory resetting my phone as this doesn't always resolve it so will just do without any amazon apps for now. I'm now on the 110 firmware, C782 UK O2 and still the same. Amazon and Huawei are looking into it but haven't heard from them for a while now.
Click to expand...
Click to collapse
Uninstalled all my amazon apps, but now none will reinstall when attempted from Play store. Now have no amazon apps on phone pigged off right now. Really need to get this sorted. I am going to get onto Huawei tech support and log this with them too, hopefully the more that do will force a correction. Will have to revert to my old Samsung S7 to watch Prime video and listen to music on my travels now.

redandwhiteliz said:
Uninstalled all my amazon apps, but now none will reinstall when attempted from Play store. Now have no amazon apps on phone pigged off right now. Really need to get this sorted. I am going to get onto Huawei tech support and log this with them too, hopefully the more that do will force a correction. Will have to revert to my old Samsung S7 to watch Prime video and listen to music on my travels now.
Click to expand...
Click to collapse
I had the same issue, I removed all amazon apps and none of them would reinstall, just got the 505 error and Amazon and Huawei couldn't help.
Recently I managed to resolve it, follow these steps, it may work for you too:-
1. Go to settings
2. Apps & notifications
3. Select Apps
4. Tap the settings gear at the bottom
5. Select App links
6. Here I saw the Amazon shopping app listed (even though it had been uninstalled and didn't appear anywhere else) Your phone may show a different amazon app
7. Tap the Amazon app
8. Tap the app logo/text at the top of the screen
9. Now there's an option to uninstall, uninstall the app and now you should be able to install most amazon apps.
Now I can install any amazon app except the shopping app as the Play store says my phone isn't compatible, so I sideloaded instead and it works fine. It looks as though sometimes the apps may not uninstall completely which obviously causes issues. I haven't seen any 505 errors since.
Hope that helps.

BurtieBL said:
I had the same issue, I removed all amazon apps and none of them would reinstall, just got the 505 error and Amazon and Huawei couldn't help.
Recently I managed to resolve it, follow these steps, it may work for you too:-
1. Go to settings
2. Apps & notifications
3. Select Apps
4. Tap the settings gear at the bottom
5. Select App links
6. Here I saw the Amazon shopping app listed (even though it had been uninstalled and didn't appear anywhere else) Your phone may show a different amazon app
7. Tap the Amazon app
8. Tap the app logo/text at the top of the screen
9. Now there's an option to uninstall, uninstall the app and now you should be able to install most amazon apps.
Now I can install any amazon app except the shopping app as the Play store says my phone isn't compatible, so I sideloaded instead and it works fine. It looks as though sometimes the apps may not uninstall completely which obviously causes issues. I haven't seen any 505 errors since.
Hope that helps.
Click to expand...
Click to collapse
You are wonderful, worked a treat. So happy to have apps back as now means when I take my mother on an 8 hour crossing of the Irish Sea, I can stick on my headphones and watch a movie instead!

for me amazon prime video came pre-installed on my p20 pro and has got latest updates.

redandwhiteliz said:
You are wonderful, worked a treat. So happy to have apps back as now means when I take my mother on an 8 hour crossing of the Irish Sea, I can stick on my headphones and watch a movie instead!
Click to expand...
Click to collapse
Pleased it worked and thanks for the update! I went almost 3 months without any amazon apps so was happy when I figured this out.
I've passed the solution on to Huawei because I think a few are having the same issue.

yeh I can't get the latest update to amazon shopping as now says not supported for any of my huawei devices

Amazon Shopping App issues
I was having same issues, couldn't even find Amazon shopping app from my P20 Pro on Google Play and on my laptop was getting "No eligible devices for app install".
Have however managed to install from the Huawei AppGallery on my phone. All the writing is in Chinese in the AppGallery but once installed and opened, it's all in English. I was able to sign in with my existing amazon account and it lists an outstanding order that I'd just made from my laptop. All seems well. YNWA.

big_phil said:
I was having same issues, couldn't even find Amazon shopping app from my P20 Pro on Google Play and on my laptop was getting "No eligible devices for app install".
Have however managed to install from the Huawei AppGallery on my phone. All the writing is in Chinese in the AppGallery but once installed and opened, it's all in English. I was able to sign in with my existing amazon account and it lists an outstanding order that I'd just made from my laptop. All seems well. YNWA.
Click to expand...
Click to collapse
Great advice thanks - I had the same problem, which your solution seems to have solved

None of the above solutions work for me. Amazon App Store won't open, the rest of Amazon apps work fine.

Fire OS 6..3.x and play store (latest Fire HD 8)

Hi Guys,
Just unpacked my new fire hd8.
Did anyone already successfully install the play store on this Android 7 based device?
Would it work to simply try fetching the usual files from Nugat and install them?
Thanks for your help

lxmeta said:
Hi Guys,
Just unpacked my new fire hd8.
Did anyone already successfully install the play store on this Android 7 based device?
Would it work to simply try fetching the usual files from Nugat and install them?
Thanks for your help
Click to expand...
Click to collapse
ok, just gave it a try:
Google Services Framework and Google Account Manager 7.1.2
Google Play services 14.3.66 64bit nodpi
Google Play store 11.9.14-all
After starting Google Play the Fire insisted on installing nee Google Play services. I let it do it's job.
So far it worked. I can install apps.

I'm getting it on Saturday. How is it performing?

Can you post a picture of your Fire HD 8 with Google Play working?

MishaalRahman said:
Can you post a picture of your Fire HD 8 with Google Play working?
Click to expand...
Click to collapse
Let's try this one, as I neither can upload images nor post regular links yet "https://1drv.ms/f/s!AlBLD_fEYNd1xQL44nzSLry-EZoM"

DKXC said:
I'm getting it on Saturday. How is it performing?
Click to expand...
Click to collapse
Quite ok, much faster than the older Fire 7 I had, and gave up on.
It is very usable. Downloaded quite a few apps now, and most perform well.
Only my local newspaper app still causes issue when logging in, but this app isn't working well in real live too..

lxmeta said:
Quite ok, much faster than the older Fire 7 I had, and gave up on.
It is very usable. Downloaded quite a few apps now, and most perform well.
Only my local newspaper app still causes issue when logging in, but this app isn't working well in real live too..
Click to expand...
Click to collapse
Yep I have a Fire 7, 5th generation. Disabled some bloat and removed lockscreen ads, it performs /okay/ now, but great to hear that the new Fire 8 performs good! Excited to test it out on Saturday.

lxmeta said:
ok, just gave it a try:
Google Services Framework and Google Account Manager 7.1.2
Google Play services 14.3.66 64bit nodpi
Google Play store 11.9.14-all
After starting Google Play the Fire insisted on installing nee Google Play services. I let it do it's job.
So far it worked. I can install apps.
Click to expand...
Click to collapse
Quick update. Realised that I was sloppy on the OS version: After the initial update it's 6.3.0.1. A reasonably clean Android 7.something
So far pretty much everything seems to work as wished. I usually install apps from the fire store if available, and then from play if I don't have the choice.
I have now Chrome, hangouts, hangouts meet, both with two accounts (enterprise and personal). Goole Play Music, Canon Camera Remote (Fuji is on the fire store) etc running.
Also my microsoft account works well, no issues with onedrive etc... For Skype I'm using the Kindle version.
One note: don't forget to enable the lock screen if you want to add a google enterprise account. Otherwise it will simply fail to log on, without a direct useful error message!

So I got my new Tablet yesterday, loaded it up today with the exact versions you list above, it lets me log in, but then kicks me out of the play store and asks me to log in again... Hope this isn't anything to do with 2FA or anything, but I can't figure out how to stay logged in and install apps...
Edit: Yeah, it lets me login, accept the terms, then goes right back to Checking info... Which leads to the login page...
Thought I had it with a factory reset, got a few apps installed, but now won't stay logged in again...

Google Play services won't run unless you update Google Play services
Has anyone run into this on the newest version of the Fire HD 8? I go to update Google Play services and it says it is 'installing' forever (well... it hasn't stopped yet at least... I've forced stopped it a few times, and tried again, but nothing) I've tried the most up to date guide on here (October 4th 2018) and this still sits here waiting on installing services... which stuff like Google Play Books needs... I mostly want GPB because I store a lot of books on Google, and this is a great little reading device.

JSunsurn said:
Has anyone run into this on the newest version of the Fire HD 8? I go to update Google Play services and it says it is 'installing' forever (well... it hasn't stopped yet at least... I've forced stopped it a few times, and tried again, but nothing) I've tried the most up to date guide on here (October 4th 2018) and this still sits here waiting on installing services... which stuff like Google Play Books needs... I mostly want GPB because I store a lot of books on Google, and this is a great little reading device.
Click to expand...
Click to collapse
I've been getting this message as well except it hasnt actually seemed to cause any errors. i tested google play books and it works fine for me

BilboSwaggins69 said:
I've been getting this message as well except it hasnt actually seemed to cause any errors. i tested google play books and it works fine for me
Click to expand...
Click to collapse
Strange Google Play Books won't even install unless Google Play Services gets updated. Thanks though.

PSULightingGuy said:
So I got my new Tablet yesterday, loaded it up today with the exact versions you list above, it lets me log in, but then kicks me out of the play store and asks me to log in again... Hope this isn't anything to do with 2FA or anything, but I can't figure out how to stay logged in and install apps...
Edit: Yeah, it lets me login, accept the terms, then goes right back to Checking info... Which leads to the login page...
Thought I had it with a factory reset, got a few apps installed, but now won't stay logged in again...
Click to expand...
Click to collapse
I've got the exact same problems on my new fire HD

Same problem! Repeat loop and back to sign in.

JSunsurn said:
Has anyone run into this on the newest version of the Fire HD 8? I go to update Google Play services and it says it is 'installing' forever (well... it hasn't stopped yet at least... I've forced stopped it a few times, and tried again, but nothing) I've tried the most up to date guide on here (October 4th 2018) and this still sits here waiting on installing services... which stuff like Google Play Books needs... I mostly want GPB because I store a lot of books on Google, and this is a great little reading device.
Click to expand...
Click to collapse
Did you check which versions are now on your tablet?
Did you try to do an update of all apps on the Amazon Store first, and then on the Google play store? Make sure you are not "updating" any apps that are originally from the Amazon store, like Alexa (causing issues).
Can you log into your google account from the silk webbrowser?
Everything works pretty well on my tablet. I only had to download the Amazon Alexa app again from the Amazon store, after the play store had "updated" the original version, which caused it to crash.

Same issue continuous login loop
lxmeta said:
Did you check which versions are now on your tablet?
Did you try to do an update of all apps on the Amazon Store first, and then on the Google play store? Make sure you are not "updating" any apps that are originally from the Amazon store, like Alexa (causing issues).
Can you log into your google account from the silk webbrowser?
Everything works pretty well on my tablet. I only had to download the Amazon Alexa app again from the Amazon store, after the play store had "updated" the original version, which caused it to crash.
Click to expand...
Click to collapse
I can login to Google in Silk.
All versions are the following:
Google Services Framework and Google Account Manager 7.1.2
Google Play services 14.3.66 64bit nodpi (040400-213742215)
Google Play store 11.9.14-all 214884739
I have dual factor authentication on my Google account which requires me saying yes to an authorization prompt on my phone.
That seems to work though because after that I am prompted in the Google Play app with terms of service. When I accept them, it goes back to the login prompt, requiring me to enter my credentials again. This loop didn't end even after five attempts.

lxmeta said:
Did you check which versions are now on your tablet?
Did you try to do an update of all apps on the Amazon Store first, and then on the Google play store? Make sure you are not "updating" any apps that are originally from the Amazon store, like Alexa (causing issues).
Can you log into your google account from the silk webbrowser?
Everything works pretty well on my tablet. I only had to download the Amazon Alexa app again from the Amazon store, after the play store had "updated" the original version, which caused it to crash.
Click to expand...
Click to collapse
Just checked the Silk Browser and Amazon updates, same problem remains. Checked multiple times that I've got the right versions for this tablet, same result. Login Loop, can't get into the play store anymore and wants to update Play Services, but can't... About ready to return it and get a real Android tablet instead...

PSULightingGuy said:
Just checked the Silk Browser and Amazon updates, same problem remains. Checked multiple times that I've got the right versions for this tablet, same result. Login Loop, can't get into the play store anymore and wants to update Play Services, but can't... About ready to return it and get a real Android tablet instead...
Click to expand...
Click to collapse
If you need something now return it and look elsewhere. Otherwise look for a workaround in the coming weeks. This doesn't feel like a showstopper issue.

PSULightingGuy said:
Just checked the Silk Browser and Amazon updates, same problem remains. Checked multiple times that I've got the right versions for this tablet, same result. Login Loop, can't get into the play store anymore and wants to update Play Services, but can't... About ready to return it and get a real Android tablet instead...
Click to expand...
Click to collapse
Sorry to hear. Looks like something is behaving differently on your Fire.
You could try a complete reset and do it all over again if you are feeling adventurous.. Though I have heard that doing the same thing all over again and expecting a different result is the definition of insanity
I do not 2FA on my google account, so that could have triggered it.
btw.: Did you also have the message about updating google play service after google play store the first time? Apparently my google play services framework still seems to have the same version number... Just looking for things that went differently on your setup.
Returning sounds like a good plan if an android tablet is what you really want.

According to this article, Google apps are not supposed to work on the newest Amazon devices. It also mentions something called "Yalp Store" which might be interesting.
https://android.gadgethacks.com/new...-amazon-no-more-android-apps-fire-os-0183744/
Also: I am not sure if the Launcher Hijack apk v.3 is working on the new Fire 8, but I found a new launcher called "Flick Launcher" which allows you to set a custom action for the home button. Set the home button to open Flick Launcher (open itself), and it will go to home screen. It will require the pro version which is $2.50. I don't have a Fire 8 8th gen to test it on, but it does work on my Fire 7 7th gen, and my Moto E Play. It's very slow getting to the home screen on the Fire 7, which has Lollipop, but it's a lot faster on my phone, which has Oreo, so it might be faster on Nougat. I am not sure if this is a definite solution, but it could be.