Note 8 "The Iris Sensor not responding...": HELP - Samsung Galaxy Note 8 Questions and Answers

My Note 8 cannot use Iris scanning any more. I got the message "The Iris Sensor not responding..."
My question is "is it HARDWARE related or Software problem"
Because if it is hardware issue, I should prepare myself to see if I can do the exchange.
Thanks

nguoidungnq said:
My Note 8 cannot use Iris scanning any more. I got the message "The Iris Sensor not responding..."
My question is "is it HARDWARE related or Software problem"
Because if it is hardware issue, I should prepare myself to see if I can do the exchange.
Thanks
Click to expand...
Click to collapse
Things to try to rule out software. First just restart the device. Check. Still broken? Shut down device, boot to recovery and wipe cache and then restart. If it still doesn't work try a factory reset. If a factory reset doesn't clear the problem then I would exchange. I personally would exchange regardless. That isn't expected behavior IMO. I would assume the device itself is faulty. Even if a factory reset corrects it, what's to say it won't happen again.

nguoidungnq said:
My Note 8 cannot use Iris scanning any more. I got the message "The Iris Sensor not responding..."
My question is "is it HARDWARE related or Software problem"
Because if it is hardware issue, I should prepare myself to see if I can do the exchange.
Thanks
Click to expand...
Click to collapse
Impossible to diagnose without more info.

I have the same issue, none of the sensors work, i mean proximity, gps, auto brightness, and gyroscope don't work on my Galaxy note 8.
Does anybody know what should i do?
I also rebooted my phone.
When i am on Google maps, and turn the location sensor on, suddenly the phone finds the location, after that, the sensors doesn't recognize the location.
it also happens for auto brightness sensor, when i unlock the phone, it works, suddenly it stops working and doesn't change.
I tried *#0*# none of the sensors values are changing.
I don't know what the problem is? Is it about the software or the hardware?
I updated the phone, did factory reset, wiped all the data, but nothing's happened.

the latest said:
I have the same issue, none of the sensors work, i mean proximity, gps, auto brightness, and gyroscope don't work on my Galaxy note 8.
Does anybody know what should i do?
I also rebooted my phone.
When i am on Google maps, and turn the location sensor on, suddenly the phone finds the location, after that, the sensors doesn't recognize the location.
it also happens for auto brightness sensor, when i unlock the phone, it works, suddenly it stops working and doesn't change.
I tried *#0*# none of the sensors values are changing.
I don't know what the problem is? Is it about the software or the hardware?
I updated the phone, did factory reset, wiped all the data, but nothing's happened.
Click to expand...
Click to collapse
Then it sounds like a hardware issue. Have you contacted Samsung?

Mr. Orange 645 said:
Then it sounds like a hardware issue. Have you contacted Samsung?
Click to expand...
Click to collapse
Not yet, I've been waiting for an update to solve the problem. If you think it is about the hardware, i will contact Samsung.

the latest said:
Not yet, I've been waiting for an update to solve the problem. If you think it is about the hardware, i will contact Samsung.
Click to expand...
Click to collapse
Yes it sounds like hardware. As long as your phone had been damaged or we you should be covered under warranty

I have the same problem...
Hi, did anyone figure the problem out? Bought mine 10 days ago only. Thank you. hardware or software?

If you have not been tinkering with the phone by means of flashing things, rooting, etc, then it is hardware related, go claim warranty ASAP!

Thank you. I'll look for the guarantee tomorrow!
winol said:
If you have not been tinkering with the phone by means of flashing things, rooting, etc, then it is hardware related, go claim warranty ASAP!
Click to expand...
Click to collapse

I have the same problem...
Hi, did anyone figure the problem out? Bought mine 2 days ago only. Thank you. hardware or software?

Related

[SOLVED] [Q] (HELP) Permanently disable proximity sensor (tried all apps)

My Nexus 6 now goes off and doesnt come on during call I have to end the call to even see.
I just checked and it has been damaged. I have tried everything and finally thought is there a method by which i can disable it by Build prop or disabling drivers. I have tried all apps so i wanted a root level solution
Please devs help me out
FIX: Finally got the fix in benzo rom, in the call app there is an option to keep screen on during calls (only in newer builds from 25th may onwards). FInally fell in love with N6 all over again
This is very weird.
I have never noticed this kind of radio silence in any of the device threads, but on the most open phone of them all and google flagship was most surprising.
I just wanted to know any root kind of fix for priximity sensor, have googled and tried everything, just wanted some help from a dev
http://forum.xda-dev...-1-rom-t3069031
try that
I've seen a million threads asking for proximity sensor or hall effect sensor being disabled in various device forums and I've never seem one get a working answer
Exactly
rootSU said:
I've seen a million threads asking for proximity sensor or hall effect sensor being disabled in various device forums and I've never seem one get a working answer
Click to expand...
Click to collapse
I've tried everything, from apps to hardware disabler to prximity off lite and all that. Nothing has worked, the boggest problem is I am in a lot of conference calls and this is out of question while using this phone
cmh714 said:
http://forum.xda-dev...-1-rom-t3069031
try that
Click to expand...
Click to collapse
tried that as well.
I think its damaged, hardware problem, jsut wanted to disable it completely
and FYI i dont have any screen protector
the kind of fix I am talking about is this
http://forum.xda-developers.com/galaxy-nexus/themes-apps/fix-proximity-sensor-call-issue-t2016338
There's a proximity fix zip for this phone too, but I don't think it will help in your situation.

Problem with the Front Facing camera.

I was wondering if anyone else had this issue with the front facing camera. There's a couple people that had this issue as well, check the
mentions for SamsungSupport on Twitter a couple days back(at the time of this post)
There's even a video of it in action: https://twitter.com/Hired_Assassin5/status/918633351510200320
As you can see at the top, there's some major discoloration going on. It's almost like a negative image.
https://i.imgur.com/2ipVzgS.jpg
I got the phone on Sep 15th, release day. The camera was working fine up until around Oct 5th that I know of. Taking selfies with the dog, etc.
Well, I opened it up on the 12th, haven't used it for a while, and I noticed that issue you see in the first image. I contacted Samsung and they had me
go through the whole troubleshooting process, all the way to me factory resetting my device. Factory Reset, then skipped all the setup wizards
and went straight to testing the camera. Issue is still present!
So the next day, I went to my carrier store, they said they never seen that before. So they're ordering me a shipment to replace it, possible defect.
Well, that night, I decided to try and look deeper into the issue. Flashlight on camera lenses, didn't see anything. Then I remembered from previous
android phones, there's hardware codes you can enter into the Dialer, so I input *#0*#, which is the hardware testing screen.
It looks like this:
https://i.imgur.com/RhJD4WJ.jpg
So obviously, one of the options is "FRONT CAM". I thought I would "test" it. I clicked on it, and it was working fine! I said oh sh!t, WTH.
This is the screenshot of it:
https://i.imgur.com/2BiaA7U.jpg
Then I took the picture as well, and it turned out just fine, like a normal camera. Well when you tap the screen again, it backs out, and switches
into a different mode, or something. And well sure enough, that issue I was having in my main camera app showed up!
This is a screenshot of it:
https://i.imgur.com/kGgJDD1.jpg
Now this is where I'm wondering if the Geniuses and good people here at XDA can figure out.
If you notice in the first screenshot of the "test" https://i.imgur.com/2BiaA7U.jpg
It says SUB AP at the top left....
Then in the next one, the defective one or whatever https://i.imgur.com/kGgJDD1.jpg
It says SUB CC.
Does anyone know what those are, or what they stand for? And if possible, how can I get my camera app to go back to using the correct mode or whatever that is.
This issue happens in all camera apps, the Samsung default camera app, play store camera apps, etc.
Thanks.
FunYunZ said:
I was wondering if anyone else had this issue with the front facing camera. There's a couple people that had this issue as well, check the
mentions for SamsungSupport on Twitter a couple days back(at the time of this post)
There's even a video of it in action: https://twitter.com/Hired_Assassin5/status/918633351510200320
As you can see at the top, there's some major discoloration going on. It's almost like a negative image.
https://i.imgur.com/2ipVzgS.jpg
I got the phone on Sep 15th, release day. The camera was working fine up until around Oct 5th that I know of. Taking selfies with the dog, etc.
Well, I opened it up on the 12th, haven't used it for a while, and I noticed that issue you see in the first image. I contacted Samsung and they had me
go through the whole troubleshooting process, all the way to me factory resetting my device. Factory Reset, then skipped all the setup wizards
and went straight to testing the camera. Issue is still present!
So the next day, I went to my carrier store, they said they never seen that before. So they're ordering me a shipment to replace it, possible defect.
Well, that night, I decided to try and look deeper into the issue. Flashlight on camera lenses, didn't see anything. Then I remembered from previous
android phones, there's hardware codes you can enter into the Dialer, so I input *#0*#, which is the hardware testing screen.
It looks like this:
https://i.imgur.com/RhJD4WJ.jpg
So obviously, one of the options is "FRONT CAM". I thought I would "test" it. I clicked on it, and it was working fine! I said oh sh!t, WTH.
This is the screenshot of it:
https://i.imgur.com/2BiaA7U.jpg
Then I took the picture as well, and it turned out just fine, like a normal camera. Well when you tap the screen again, it backs out, and switches
into a different mode, or something. And well sure enough, that issue I was having in my main camera app showed up!
This is a screenshot of it:
https://i.imgur.com/kGgJDD1.jpg
Now this is where I'm wondering if the Geniuses and good people here at XDA can figure out.
If you notice in the first screenshot of the "test" https://i.imgur.com/2BiaA7U.jpg
It says SUB AP at the top left....
Then in the next one, the defective one or whatever https://i.imgur.com/kGgJDD1.jpg
It says SUB CC.
Does anyone know what those are, or what they stand for? And if possible, how can I get my camera app to go back to using the correct mode or whatever that is.
This issue happens in all camera apps, the Samsung default camera app, play store camera apps, etc.
Thanks.
Click to expand...
Click to collapse
I'm not having that issue *knocks on wood*
But it doesn't sound like a hardware issue though.
Sub AP, Sub CC are probably different Samsung settings not available to end users. Any advice I'd give is to back up, hard reset, test if problem still present, if problem fixed restore data.
When does the problem usually happen, in bright or low light?
What if you use the front camera "flash" does it still happen?
lennie said:
I'm not having that issue *knocks on wood*
But it doesn't sound like a hardware issue though.
Sub AP, Sub CC are probably different Samsung settings not available to end users. Any advice I'd give is to back up, hard reset, test if problem still present, if problem fixed restore data.
When does the problem usually happen, in bright or low light?
What if you use the front camera "flash" does it still happen?
Click to expand...
Click to collapse
I originally thought it was a hardware issue, but seeing it function normally when I did the diagnostic testing, I knew it had to be
something that triggered the software to not work correctly.
the issue is still present no matter what settings I change. Changing resolution, flash on/off, picture size, HDR on/off/auto, all the settings
I can find, the issue is still exists.
EDIT: Is a hard rest the same as a Factory Reset?
FunYunZ said:
I originally thought it was a hardware issue, but seeing it function normally when I did the diagnostic testing, I knew it had to be
something that triggered the software to not work correctly.
the issue is still present no matter what settings I change. Changing resolution, flash on/off, picture size, HDR on/off/auto, all the settings
I can find, the issue is still exists.
EDIT: Is a hard rest the same as a Factory Reset?
Click to expand...
Click to collapse
hard reset = factory reset
have you tried using Odin and doing a fresh FW install?
htc-8925 said:
have you tried using Odin and doing a fresh FW install?
Click to expand...
Click to collapse
I have not. I did a factory reset.
My friend had the same issue.
whiteangelcl said:
My friend had the same issue.
Click to expand...
Click to collapse
Dam, that's unfortunate. That's 4 people now that have had this issue. I wonder how much worse it will get. Hopefully the new replacement doesn't have this issue.
It's weird because it was working fine for a few weeks, and then something happened. Not sure if it auto updated without me knowing and caused this issue.
FunYunZ said:
Dam, that's unfortunate. That's 4 people now that have had this issue. I wonder how much worse it will get. Hopefully the new replacement doesn't have this issue.
It's weird because it was working fine for a few weeks, and then something happened. Not sure if it auto updated without me knowing and caused this issue.
Click to expand...
Click to collapse
sounds like they're sending you a replacement. make sure you are satisfied with the replacement because they might send you a refurb.
i have the same issue as well ... so what happened at the end ? did they end up finding the issue ? how they fixed it ?
emazens said:
i have the same issue as well ... so what happened at the end ? did they end up finding the issue ? how they fixed it ?
Click to expand...
Click to collapse
Nope, Samsung never got back to me. I just went to the Tmobile store and they were like, yep, never seen that before. So they overnight me a new one.
I just begun to have the same issue on my phone and I'm not happy after spending 1k on it. I'm going to my career tomorrow but unfortunately don't know I this will be resolved. Please Let me know what Samsung did for you.
Same problem on my Note8. Following for solution.
solution anyone?
did anyone of u find a solution?
---------- Post added at 12:41 PM ---------- Previous post was at 12:38 PM ----------
i'm suffering with this problem presently and is trying to find a solve.
totaldepth said:
Same problem on my Note8. Following for solution.
Click to expand...
Click to collapse
i am seeing when i open camera ,camera failed
can anyone advise on how to fix?
If you did not mistreat the device, dropped it or fiddle with system settings or something of the sort, warranty is the all time solution for these problems
Hey my note 8 front camera just experienced the same issue. I've talked to Samsung support, and frankly it seems like it is a hardware issue. It is recommended that you use Samsung Support to make a service request. Free shipping both ways, so if you can live without your phone for a week or two (or have a backup phone to use), that's the route I recommend people going.
Original Problem:
MENU / COMMON APPLICATION ( NATIVE) - CAMERA / VIDEO - CAMERA EFFECTS NOT WORKING
Problem found:
FRONT CAMERA FAIL
Solution:
REPLACED COMPONENT
Click to expand...
Click to collapse
Did you manage to find the cause of the problem?
My front selfie camera has the same problem!
sorry to raise up this issue again.. my s8+ is from Indonesia region, and facing the same issue when try to use front camera is failed with notification Warning Unknown Error Occured.
already try Wipe cache partition and hard reset but still facing the same issue..
but if i use front camera for video call thru whatsapp it's working fine, but yet again if check thru *#0*# for Front Camera it's Camera Failed..
is it hardware issue or FW issue ?
Front Facing camera has double image
Has anyone found a fix for this issue yet? Mine started this issue last year and I haven't found a remedy for it yet. Ugh.

Samsung galaxy note 8 sensors not working

Hello,
My Galaxy Note 8 GT-N950F sensors are not working. Proximity, heart rate, barometer, rotation, iris scanner and other sensors are not working.
Any HELP please !
Happened today, i saw some people got same issues since the new Android 8.0 updates.
ANYONE HELP ME PLEASE!!!
Did you check sensors from test menu:
*#0*# (in phone/dialer)?
Yes already dialed. Nothing is working. Download CPU-Z too, nothing is working. Hard reset too. Same issues.
Any other solution?
lerider96 said:
Yes already dialed. Nothing is working. Download CPU-Z too, nothing is working. Hard reset too. Same issues.
Any other solution?
Click to expand...
Click to collapse
Same thing happened to a friend on 7.1.1 with a 950F.
He had to claim warranty on it since we tried multiple firmware's, but nothing brought the sensors back.
lerider96 said:
Hello,
My Galaxy Note 8 GT-N950F sensors are not working. Proximity, heart rate, barometer, rotation, iris scanner and other sensors are not working.
Any HELP please !
Happened today, i saw some people got same issues since the new Android 8.0 updates.
ANYONE HELP ME PLEASE!!!
Click to expand...
Click to collapse
its a motherboard problem... it happened to me too, I did everything... so i brought it to Samsung, and they said its the motherboard, so they replaced the motherboard for free (its still under warranty) and now its working perfectly
lerider96 said:
Hello,
My Galaxy Note 8 GT-N950F sensors are not working. Proximity, heart rate, barometer, rotation, iris scanner and other sensors are not working.
Any HELP please !
Happened today, i saw some people got same issues since the new Android 8.0 updates.
ANYONE HELP ME PLEASE!!!
Click to expand...
Click to collapse
Go to Samsung ASAP to get it fixed under warranty
I've claimed the warranty, still waiting for the phone
Will I lose all my stuff on the phone? Or will It be the same?
lerider96 said:
I've claimed the warranty, still waiting for the phone
Will I lose all my stuff on the phone? Or will It be the same?
Click to expand...
Click to collapse
Chances are you won't get your exact phone back. But a refurbed one. Just use samsung backup app. Works pretty well. And of course factory reset afterwards.
I'm having the same issue with my device past few days (Exynos Chip)
My reply was here.
https://forum.xda-developers.com/showpost.php?p=77245884&postcount=7
Hey everyone I'm facing the same problem on my note8. All sensors stoped working but they were working before on 7.1.1 and i updated my device to oreo and realized all sensors stoped
Then i got another updated for about 900mb i thought maybe this update will fix them and also that update said tha after updating the user cannot downgrade to nougat but after updating the problem still exsist. Please if anyone can help i also try to flash same oreo firmware with odin but doesn't fixed the sensors
coolsongs95 said:
Hey everyone I'm facing the same problem on my note8. All sensors stoped working but they were working before on 7.1.1 and i updated my device to oreo and realized all sensors stoped
Then i got another updated for about 900mb i thought maybe this update will fix them and also that update said tha after updating the user cannot downgrade to nougat but after updating the problem still exsist. Please if anyone can help i also try to flash same oreo firmware with odin but doesn't fixed the sensors
Click to expand...
Click to collapse
I haven't experienced it myself, but previous posts in the thread indicate a hardware problem... If you already flashed the latest stock firmware with full wipe and it's still not working, then it seems to confirm that hardware issue.
sefrcoko said:
I havent experienced it myself but previous posts in the thread indicate a hardware problem... If you flashed latest stock firmware with full wipe and it's still not working, then it a hardware issue seems likely.
Click to expand...
Click to collapse
But i saw some post saying that Samsung fixed there note 8 without opening the device and it also happened to me after software update to oreo maybe it is just software problem and also saw some post about xiaomi devices got this problem by software update. And i use my device with so much care "Please Help me"
coolsongs95 said:
But i saw some post saying that Samsung fixed there note 8 without opening the device and it also happened to me after software update to oreo maybe it is just software problem and also saw some post about xiaomi devices got this problem by software update. And i use my device with so much care "Please Help me"
Click to expand...
Click to collapse
Can you find those posts you mentioned and link them here? If it's software related then flashing the latest stock firmware should help. Did you do a full wipe and used csc instead of home_csc in Odin (along with the other firmware files)?
sefrcoko said:
Can you find those posts you mentioned and link them here? If it's software related then flashing the latest stock firmware should help. Did you do a full wipe and used csc instead of home_csc in Odin (along with the other firmware files)?
Click to expand...
Click to collapse
i'm really sorry but can not link them because i saw so many websites and can't remember and yeah i flashed all files with odin but this also don't work any other solution and also saw a video on youtube about xiaomi device sensors stoped after software update
As some buddies stated before, take your device to claim warranty, that's it
I'm getting GPS errors lately, very very weak satellite signals even under 100% sky, I don't know if they are related. Ugh, so much for a $1000 phone
Echoing the responses of others. I would take your device to either the retailer or a Samsung Service Center. As this is probably a motherboard issue.
Facing same issue, all sensors not working. Will be going to care center tomorrow.
I had this problem after I had my phone led screen repaired (under warranty at samsung). Lucky I check everything after every repair.
They took the phone back and got it fixed in 5 minutes. Said the tech forgot to flash in some files.no idea what files but all they did was change the screen and battery.
Sent from my SM-N950F using Tapatalk
rockman_x said:
its a motherboard problem... it happened to me too, I did everything... so i brought it to Samsung, and they said its the motherboard, so they replaced the motherboard for free (its still under warranty) and now its working perfectly
Click to expand...
Click to collapse
No its not a hardware problem and samsung knows this only happening to the xynos versions and if all ur sensors were working fine how the fock after u update to their ****ty oreo update that they didnt take the time to do ur sensors stoped work its like when apple sent the update to the iphone 5s now the finger print sensors dont work.

Note 8 sensors not working

Hello there!
Well just like the title says, I have a Note 8, wich is almost like brand new, not even one drop to the ground, not a single scratch, and also no funny apps, just the basics for everyday.
Thing is out of nowhere, several sensors stopped working, no matter what (factory reset, hard reset, wipe cache, safe mode).
Fingerprint scanner: WORKS
Proximity sensor: DOESNT (calls never turn screen off)
Iris scanner: DOESNT
Auto bright: DOESNT
Auto rotate: DOESNT
Heart rate: turns on, but doesnt register your pulse
I've read a lot of people having this issue, some say it was right after a security patch OTA, other it's a faulty batch of motherboards, yet no definitive answer.
Do anyone knows if this can be fixed? It can't be a hardware problem since its like brand new, unless the update somehow fried something inside...
Hope I was clear enough about this, any ideas you have could help!
Thanks!
Did you perform HW test, USSD code *#0*# in phone dialer?
May be useful to report your phone model (Exynos - N950F or Snapdragon-N950U or other)
OnnoJ said:
Did you perform HW test, USSD code *#0*# in phone dialer?
May be useful to report your phone model (Exynos - N950F or Snapdragon-N950U or other)
Click to expand...
Click to collapse
Yes I did. Everything is stuck at 0.
Oddly, today I tried the heart monitor again, and it registered almost 50%, and then says finger is not where it should be, not reading anymore...
Gand4lf23 said:
Hello there!
Well just like the title says, I have a Note 8, wich is almost like brand new, not even one drop to the ground, not a single scratch, and also no funny apps, just the basics for everyday.
Thing is out of nowhere, several sensors stopped working, no matter what (factory reset, hard reset, wipe cache, safe mode).
Fingerprint scanner: WORKS
Proximity sensor: DOESNT (calls never turn screen off)
Iris scanner: DOESNT
Auto bright: DOESNT
Auto rotate: DOESNT
Heart rate: turns on, but doesnt register your pulse
I've read a lot of people having this issue, some say it was right after a security patch OTA, other it's a faulty batch of motherboards, yet no definitive answer.
Do anyone knows if this can be fixed? It can't be a hardware problem since its like brand new, unless the update somehow fried something inside...
Hope I was clear enough about this, any ideas you have could help!
Thanks!
Click to expand...
Click to collapse
I have the exact same issue with my note 8, this all begin after installing the Security Patch April2020. Tried all possible reset and factory restore ... nil fix.
Does anyone have any update on this, my phone software vrs android 9 with One Ul version 1.0.
Note 8 sensor not working
Same thing happened to me after July security patch in my note 8.
I mail samsung
I chat with them
I go to customer care
They don't care.
bhumishh said:
Note 8 sensor not working
Same thing happened to me after July security patch in my note 8.
I mail samsung
I chat with them
I go to customer care
They don't care.
Click to expand...
Click to collapse
I replaced the U400 ic .. and everything was normal.
Reeds629 said:
I replaced the U400 ic .. and everything was normal.
Click to expand...
Click to collapse
Hi! U400 what this? what needs to be done?
snik99 said:
Hi! U400 what this? what needs to be done?
Click to expand...
Click to collapse
its an ic on the motherbord.

All (almost) sensors stop working

Hi everyone,
Almost all sensors stoped working after few days on my brand new Pixel 5 :
Failing sensors :
- Proximity sensor
- Accelerometer
- Gyroscope
- Compas
And maybe others I don't know of...
Fingerprint & cameras are still working.
I've contacted Google support, and they advise me to clean my screen :-/
I'll try a factory reset today before asking for a replacement unit, but my hope is low...
Anyone facing the same issue ?
Any advise ?
Edit :
After a factory reset : same situation
Same here. Had phone for about ten days. All seemed to work. Then thinks went weird over several days. First thing I noticed when going to hang up a call I was no longer presented with phone dialler screen. During calls phone was also spontaneously switching to handsfree. I suspect this was wall tilt related. Then camera images were in incorrect orientation. Google photos not longer rotating images and so on. Installed a sensor app and it reported gyroscope as missing. Clean booted - no change. Factory Reset and still no change. Arranged for an exchange with Google. While waiting for that to pan out, after about a day the gyroscope has come back to life. Although presently reporting no compass. Doe the P5 have a compass?
Anyhow given it working again now I am wondering if some power saving activity is killing the Gyroscope? Waht was the out come with your sensor failure. Did they recover or did you need to exchange?
logger said:
Doe the P5 have a compass?
Anyhow given it working again now I am wondering if some power saving activity is killing the Gyroscope? Waht was the out come with your sensor failure. Did they recover or did you need to exchange?
Click to expand...
Click to collapse
I tried a random app from the store : Sensor Test with my bad unit and it reported 0 sensor !
I've exchanged my P5 and now the same app reports 30 sensors.
While waiting for the exchange , mine never came back to life : can't rotate, screen stayed on during calls (and auto brightness not working), compass was not working in Maps...
Also on the faulty unit I noticed that the OTA update tooks ages (30 minutes or so, for a ~30MB update). On the new unit, the same uptate took just a normal reboot time.
Thankyou for the update.
While mine has a working gyroscope (at the moment) the proximity sensor is still borked and the screen stays on during calls. I just installed the Sensor Test app and it says I have 16 sensors!
30 for me
Sent from my Pixel 5 using Tapatalk
30 sensors also for me.
Oh my god yes exactly this happened to my phone since yesterday. No auto rotation, no auto brightness, no tap2wake.
I have to send mine back, I hate it. Sensor app does not recognize a single sensor. Factory reset didn't help either
When rebooting like 10 times it changes between 0, 1 and 16 sensors.
I factory reset my phone again and that made it worse. Has gone from 16 to 0 on Sensors Test!
Has lost screen rotation again.
logger said:
I factory reset my phone again and that made it worse. Has gone from 16 to 0 on Sensors Test!
Has lost screen rotation again.
Click to expand...
Click to collapse
At this point, you should contact Google Support and ask for an exchange.
Like my old one, I doubt this is a software issue...
I hope my new one does not have this flaw.... but this definitely hurt my confidence in P5 devices....
Sounds like issue with corrupt persist partition caused by update gone wrong.
dannejanne said:
Sounds like issue with corrupt persist partition caused by update gone wrong.
Click to expand...
Click to collapse
Indeed ! I didn't know about this.
But it seems that the solution is to root the device, and this void the warranty (Google asked me if it was rooted before the exchange).
Weird. It did not happen to mine right after an update, more like 20 days later. Btw Google did not ask me if I rooted the device, which I haven't, but I did unlock the Bootloader for a short period of time to use the android flash tool from Google.
I'm not very familiar with partitions on android but all I can say is that a newly flashed stock firmware from Google itself did not help me
All my sensors work according to that app - it shows 30 sensors every time I launch it - except the proximity sensor sometimes does not actually work right. I was noticing an issue because KinScreen would think my proximity sensor was covered and would turn the screen off because the proximity sensor looked to be covered when it was not, even though the app should have kept the screen on. I downloaded multiple sensor testing apps and the proximity sensor works most of the time but sometimes it does not. Weird. Not sure if I should exchange the phone, I got this with AT&T.
AlEsC said:
At this point, you should contact Google Support and ask for an exchange.
Like my old one, I doubt this is a software issue...
I hope my new one does not have this flaw.... but this definitely hurt my confidence in P5 devices....
Click to expand...
Click to collapse
Took a couple of weeks, but I now have a replacement unit. 30 sensors showing and all working properly now. I took it for granted how reliant these devices are on having sensors working for basic things like the phone to work properly. Glad I found this thread and was able to get it sorted out. thanks for the help.
I had to get a replacement PIxel 5 through AT&T for the broken proximity sensor. This one works fine.
Couple of weeks?
I got a new device within 4 days where 3 days were for shipping
Just out of curiosity, am I the only one Google asked if I have rooted my device before sending it back ?
They asked me 5 questions for the warranty (I live in France/EU btw):
- Has the device been impacted, or is the screen damaged?
- Has the device come into contact with liquid?
- Has the device been in contact with a heat source?
- Has the device been rooted?
- Has the device been repaired by unauthorized personnel?
AlEsC said:
Just out of curiosity, am I the only one Google asked if I have rooted my device before sending it back ?
They asked me 5 questions for the warranty (I live in France/EU btw):
- Has the device been impacted, or is the screen damaged?
- Has the device come into contact with liquid?
- Has the device been in contact with a heat source?
- Has the device been rooted?
- Has the device been repaired by unauthorized personnel?
Click to expand...
Click to collapse
I started an RMA process on their website and no I'm not 100% sure about the other stuff but I'm sure they didn't ask if I was rooted.
Germany
I see where Google announced that a fix in the December update could possibly fix the sensor issue for some. I'm guessing you guys got the update and it didn't work huh.
idk I got a new device in december

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