Oreo Update and Bluetooth audio - Moto X4 Questions & Answers

After receiving my Oreo update I began having a lot of issues with bluetooth audio. It will cut in and out, to the point where my car (BMW NBT) will say it's loses connection. This seems more frequent when it's plugged into a turbo charger at the same time. Problem was not present in 7.0. Also happens in a Jeep with uconnect.

Did you try resetting the phone after oreo update?

Siddhesh K said:
Did you try resetting the phone after oreo update?
Click to expand...
Click to collapse
No I didn't, not sure why that would help. I did re-pair (bluetooth) the phone to the car.

Related

[Q] Lollipop 5.1 Bluetooth issue - Car Sound

Since I updated my Moto X 2014 from Lollipop 5.0 to 5.1, the connection between my phone and the sound car isn't possible anymore. After 15 - 20sec the car sound turn off and back in safe mode. I've tried reset the bluetooth, disconnect, but none of this worked.
Someone has a clue?
Thats strange,
Mine has started doing the same thing. Just upgraded to 5.1.
Bluetooth connects fine, then after about 20 seconds, the car stereo just reboots.
I thought it was an issue with my stereo, but maybe not, as its happening to you too, and only started after updating our MotoX's.
I will have a play with my stereo after work tonight! How odd!
I dont have stereo bluetooth for music, just for calling. Mine did the same thing. Even freezing my car stereo to the point where it stayed on even after i locked the car. Strange. I fixed it by deleting the connection from my phone and stereo then reconnecting the two devices again.
In time:
Today I saw a old post about another bluetooth issue. In it, they say to reset the phone in safe mode.
"just to isolate any app causing the stutter/cutout's ,try using the phone in 'safe mode' - https://motorola-global-portal.custhelp.com/app/answers/prod_answer_detail/a_id/97327/p/30,6720,9050/kw/safe"
I reset the phone in safe mode and connect it to car stereo. Worked perfectly.
I just reset the phone again and the bluetooth now is working normally. I hope it continue in this way
Thanks for the tip!
I deleted the car stereo in bluetooth settings (forget connection), then re-paired the two devices. It seems to work OK now.
Very odd though...

rSAP Bluetooth on Nougat

Hey, i updated my phone to the latest nougat release b378 OTA.
an now i have problems with my bluetooth.
on MM it was possible to connect my phone with rSAP Bluetooth protocol with my car.
but now it's not possible. the car only connects via HFP. and i tried a lot. reconnected, deleted all connections....
but nothing solved my problem. is there someone with same issues?
and is there a fix for this?
mrmojoman said:
Hey, i updated my phone to the latest nougat release b378 OTA.
an now i have problems with my bluetooth.
on MM it was possible to connect my phone with rSAP Bluetooth protocol with my car.
but now it's not possible. the car only connects via HFP. and i tried a lot. reconnected, deleted all connections....
but nothing solved my problem. is there someone with same issues?
and is there a fix for this?
Click to expand...
Click to collapse
I think there's a number of issues with Bluetooth in Nougat 7.0.
7.1 should address them - but that may be a long while off.
retsilred said:
I think there's a number of issues with Bluetooth in Nougat 7.0.
7.1 should address them - but that may be a long while off.
Click to expand...
Click to collapse
i read a lot about problems with bluetooth, but this is annoying..
it s like using a beta version with lots of bugs

BT keeps stopping

I just noticed that phone is not connected to my bmw car kit most of the time, because BT keeps stopping. Now this is a show stopper for me. This seems like yet another cheap Chinese device which has nothing to do with Nokia.
Sent from my TA-1004 using Tapatalk
zdravke said:
I just noticed that phone is not connected to my bmw car kit most of the time, because BT keeps stopping.
Click to expand...
Click to collapse
Any other people who have the same problem? I do need BT all day for headset and connection to an OBD-device..
Gesendet von meinem EVA-L19 mit Tapatalk
I'm connected all day and night to a Xiaomi Mi-Band 2. BT never disconnects from it.
Also when I'm driving, I connect to a 2nd device which is an MPOW bluetooth receiver connected to the car's aux port. Also never experienced the BT stopping or dropping the devices (2 simultaneously, yes, using Oreo beta).
Dunno if this helps or qualifies to compare what you're experiencing.
I experience the same Bluetooth disconnections while using my Parrot carkit. Unusable for now. Running on Nougat oct security update
People report about car connection in other phones too, I think it's might be a OS problem. For me I use bluetooth headphone, never get disconnected. But sometimes have audio drop out when moving.
I have a slightly old ford kit.
Yes Bluetooth on it seems a hit or a miss. Connects and the audio comes for a few seconds and then just stops. Calls or audio just stops to work
I would like to blame the phone since my old Nokia 808 and galaxy S6 work fine but my brother's one plus 3 has the same problem.
Bluetooth audio plays just fine over my Volkswagen stereo BUT the play/pause/skip doesn't work and the song info (metadata) doesn't display.
Really frustrating as it was working so well before on my Huawei P9.
I'm running 7.1.1, really hope Oreo comes quick to fix this ?
shiggs1988 said:
Bluetooth audio plays just fine over my Volkswagen stereo BUT the play/pause/skip doesn't work and the song info (metadata) doesn't display.
Really frustrating as it was working so well before on my Huawei P9.
I'm running 7.1.1, really hope Oreo comes quick to fix this
Click to expand...
Click to collapse
This was the not very useful advice from Nokia support.
You may have guessed that it didn't work and I'm back using my Huawei... Looks like this phone will be going back to the seller by the end of the week.
Unless Oreo magically comes to save the day. Anyone want to place a bet?
Nokia implemented Bluetooth version 5 so maybe there is a compatibility issue.
PanNet said:
Nokia implemented Bluetooth version 5 so maybe there is a compatibility issue.
Click to expand...
Click to collapse
Thanks but it was my understanding that Bluetooth versions are backwards compatible? It's a 2012 car stereo and I've tested 2 other Nougat 7.1.X devices which work perfectly.
Music does play from the Nokia but it's the controls and song info that is missing.
I'm back to using my Huawei P9 as my daily driver because of it
So it seems as if there are mostly problems when running Nougat, while it's working under Oreo.
Will watch this thread before going for a new handset. Quite unsure between Mate 10 non-pro, Nokia 8 and OnePlus 5/5t. Dual-SIM is absolutely necessary for me, in Germany they use band 20 (800 MHz) in many areas. As I'm using a Samsung Gear S3 and that OBD-device in my car and furthermore a BT headset, a bigger battery or more efficient device is what I'm looking for.
Seems as if this is getting hard to decide...
sent directly from my mind using my upper extremities..
I'm seeing issues on Nokia 8 with Ford audio in my van. It's not that it disconnects, but when skipping to next / previous song in Play Music, progress indicator continues to move, but no audio comes out unless turn off Bluetooth and back on. Happens when using onscreen skip button, or steering wheel skip buttons. Same worked fine with Nexus 6.
shiggs1988 said:
Thanks but it was my understanding that Bluetooth versions are backwards compatible? It's a 2012 car stereo and I've tested 2 other Nougat 7.1.X devices which work perfectly.
Music does play from the Nokia but it's the controls and song info that is missing.
I'm back to using my Huawei P9 as my daily driver because of it
Click to expand...
Click to collapse
I am using my Nokia 8 for about a week with Ford Ranger (about one year old) and completely there is no any issues.
Regards
A workaround (of sorts) for me is to cycle through the inputs in the car dash (bluetooth, aux-in, fm1, fm2, dab, then back to Bluetooth) which brings audio back and the skip/next buttons work as intended.
Should also clarify that it is not just Play Music. Same issue in Castbox, so not app specific.
Fired up the Nokia 8 last night and see there's a November security patch being rolled out.
This seems to bring my kernel version up to Nov 9 - hopefully this might have an effect on the Bluetooth compatibility and stability?
Haven't had a chance to test it yet but it's going back on Saturday morning if not fixed...
shiggs1988 said:
Fired up the Nokia 8 last night and see there's a November security patch being rolled out.
This seems to bring my kernel version up to Nov 9 - hopefully this might have an effect on the Bluetooth compatibility and stability?
Haven't had a chance to test it yet but it's going back on Saturday morning if not fixed...
Click to expand...
Click to collapse
I have only connection problems with my Parrot 3100 carkit. Connection drops when calling. Bluetooth connection drops randomly. Stays connected when not calling. No issues with other Bluetooth devices.
The November update did not solve the carkit issue. Unfortunately. My hopes are on Oreo..
Renejo said:
I have only connection problems with my Parrot 3100 carkit. Connection drops when calling. Bluetooth connection drops randomly. Stays connected when not calling. No issues with other Bluetooth devices.
The November update did not solve the carkit issue. Unfortunately. My hopes are on Oreo..
Click to expand...
Click to collapse
My problems are still persistent on the new November kernel.
I feel like this will be a forgotten device once the Nokia 9 is released in the New Year...
Would any of these Bluetooth developer options help those having issues?
mitchst2 said:
Would any of these Bluetooth developer options help those having issues?
Click to expand...
Click to collapse
I believe these are Oreo specific and despite the fact the rollout began yesterday it's yet to hit my phone. Fingers crossed, I've extended Nokia's deadline until Monday ?
shiggs1988 said:
I believe these are Oreo specific and despite the fact the rollout began yesterday it's yet to hit my phone. Fingers crossed, I've extended Nokia's deadline until Monday ?
Click to expand...
Click to collapse
I'm on official Oreo release so you are correct.

My XZ2 often dropps known Bluetooth devices

Hi all,
I have the issue, that I need to reconnect my XZ2 to my BMW 1series (F20) really often, because it does not autoconnect when the ignition is turned on.
So I need to pair the XZ2 again and again with my car.
Also my BT-Sony Headset is affected.
It seems, that my Phone drops sporadically all paired bluetooth devices.
I noticed that I can bypass this problem with a daily reboot of my Phone. But this shouldnt be the Solution.
Any Ideas? Can someone confirm a Bluetooth problem?
Stock rom. Build 51.1.A.11.51 @ H8266
chero90 said:
Hi all,
I have the issue, that I need to reconnect my XZ2 to my BMW 1series (F20) really often, because it does not autoconnect when the ignition is turned on.
So I need to pair the XZ2 again and again with my car.
Also my BT-Sony Headset is affected.
It seems, that my Phone drops sporadically all paired bluetooth devices.
I noticed that I can bypass this problem with a daily reboot of my Phone. But this shouldnt be the Solution.
Any Ideas? Can someone confirm a Bluetooth problem?
Stock rom. Build 51.1.A.11.51 @ H8266
Click to expand...
Click to collapse
Try using new flasher to reinstall the latest firmware.
But delete the "userdata" file, it would remove your userdata.
I gather root, backuped my stuff with Titanium backup and wiped userdata, too.
Now my smart lock is working again.
Thx Martin. Hope pie fixed it.
I have an odd Bluetooth issue too, lately it's been disconnecting the ear buds while changing streaming apps (i.e. from Tidal to Spotify or Podcast) or when moving between networks, either between access points or from WiFi to cellular data. Just started happening this week. Didn't change anything that I can remember. It's almost behaving like there is a power saving feature enabled which is trying to save on Bluetooth use. Sometimes it'll reconnect on its own and sometimes I have to toggle BT. It's weird.
I also have Bluetooth issue.
I have a Bluetooth weighing scale,my xz2 can connect to it but everytime I sync my scale data the scale app gives me a Bluetooth error, however, I also have a xz and it works well.
And I also have a Sony ear phone(MDR-EX750BT), yesterday I connected it but it didn't play any sounds I had to reboot my phone ,then the issue disappeared. I don't know when the show again.this shouldn't be a Sony quality
Acberry said:
I also have Bluetooth issue.
I have a Bluetooth weighing scale,my xz2 can connect to it but everytime I sync my scale data the scale app gives me a Bluetooth error, however, I also have a xz and it works well.
And I also have a Sony ear phone(MDR-EX750BT), yesterday I connected it but it didn't play any sounds I had to reboot my phone ,then the issue disappeared. I don't know when the show again.this shouldn't be a Sony quality
Click to expand...
Click to collapse
Maybe you need to use this settings:
Acberry said:
I also have Bluetooth issue.
I have a Bluetooth weighing scale,my xz2 can connect to it but everytime I sync my scale data the scale app gives me a Bluetooth error, however, I also have a xz and it works well.
And I also have a Sony ear phone(MDR-EX750BT), yesterday I connected it but it didn't play any sounds I had to reboot my phone ,then the issue disappeared. I don't know when the show again.this shouldn't be a Sony quality
Click to expand...
Click to collapse
Even if updated to Android P?
P fixed all my Bluetooth related issues.
MartinX3 said:
Maybe you need to use this settings:
Click to expand...
Click to collapse
chero90 said:
Even if updated to Android P?
P fixed all my Bluetooth related issues.
Click to expand...
Click to collapse
I updated to Android P and Bluetooth issues seems to be fixed now. : )thx
Acberry said:
I updated to Android P and Bluetooth issues seems to be fixed now. : )thx
Click to expand...
Click to collapse
yeah, ditto. The connection to my Sony WF-1000X earbuds is stable now, with no disconnects like I was getting with the later updates of Oreo.
FYI, I had to wipe my user partition to do the eventual update. the first flash via Newflasher where I kept it intact apparently went bad and messed up my radios and fingerprint scanner. that's the first time I've ever had issues doing that.
Now I am getting Bluetooth problems.
The music has stuttering and normal intervals.
Very disturbing.
I contacted the Sony support.
MartinX3 said:
Now I am getting Bluetooth problems.
The music has stuttering and normal intervals.
Very disturbing.
I contacted the Sony support.
Click to expand...
Click to collapse
with what Bluetooth device?
so far with Advanced 3 and Sony WF-1000x earbuds it's been stable for me. As well as my car connection (Land Rover) and some shower speaker I've been using it with.
eelpout said:
with what Bluetooth device?
so far with Advanced 3 and Sony WF-1000x earbuds it's been stable for me. As well as my car connection (Land Rover) and some shower speaker I've been using it with.
Click to expand...
Click to collapse
ThinkPad T440P with Linux Mint 19 Cinnamon.
I think my T460P with the same OS got the same problem.
Need to test it again.

PIE Update - Car Bluetooth Issue

Received PIE OTA today. Everything seemed great until I got in the car to drove home from work. Phone connects to Bluetooth fine and stayed connected until I tried making a call. When I dialed a contact it started ringing properly over the car speakers then dropped and the status stopped showing on the car display. Phone still said it was connected to BT and phone audio routing through the Handsfreelink. I couldn't hear anything. Switching the call audio to Phone I was able to hear the person through the phone handset.
I've tried repairing to the car and restarting phone. I did not try calling through Android Auto I interface on the car, but will try that tomorrow.
Looking for similar issues I saw some hit for the Pixel devices, but it was on older beta builds of PIE.
Anyone else have this issue?
I don't have your exact issue, but my Bluetooth keeps disconnecting on my car. It worked fine on 8.1.
I also have the problem through the Android Auto app. I cleared cache from recovery and still have a problem. This makes Android 9 unusable for me...
ilatimer1 said:
I don't have your exact issue, but my Bluetooth keeps disconnecting on my car. It worked fine on 8.1.
Click to expand...
Click to collapse
Are you using a Galaxy watch? I used to have the same problem until I reset my watch then everything worked fine.
I would recommend you find out what's disconnecting the bluetooth through bluetooth > Advanced > Bluetooth control history and see if there are any apps turning off the bluetooth. Galaxy Wearable was constantly disconnecting my bluetooth when it was disconnected to my car's bluetooh and that's why I reset it.
I hope that helps.
---------- Post added at 01:40 PM ---------- Previous post was at 01:15 PM ----------
EzEddie said:
I also have the problem through the Android Auto app. I cleared cache from recovery and still have a problem. This makes Android 9 unusable for me...
Click to expand...
Click to collapse
I recommend you delete your phone 's profile from your car and reestablish it all over again after your reset your phone's bluetooth as well through settings > general management > reset > reset network settings. Bear in mind that this will erase all your bluetooth connections as well as wifi data.
Good luck.
Moe100021 said:
Are you using a Galaxy watch? I used to have the same problem until I reset my watch then everything worked fine.
I would recommend you find out what's disconnecting the bluetooth through bluetooth > Advanced > Bluetooth control history and see if there are any apps turning off the bluetooth. Galaxy Wearable was constantly disconnecting my bluetooth when it was disconnected to my car's bluetooh and that's why I reset it.
I hope that helps.
---------- Post added at 01:40 PM ---------- Previous post was at 01:15 PM ----------
I recommend you delete your phone 's profile from your car and reestablish it all over again after your reset your phone's bluetooth as well through settings > general management > reset > reset network settings. Bear in mind that this will erase all your bluetooth connections as well as wifi data.
Good luck.
Click to expand...
Click to collapse
I have already tried deleting my profile in car and clearing Bluetooth and network connections. I dont have a smart watch. The only thing left is a factory reset. But I've been reading the same problem has been reported on Pixel devices on Android Pie. I didnt see a fix though.
I have issues while playing music on Spotify and black player ex via Bluetooth on my pioneer deck in my car. The music will stop playing for like a second or two then resume. Reverting to 8.1 fixed it. I've tried a clean wipe as well.
enzyne said:
I have issues while playing music on Spotify and black player ex via Bluetooth on my pioneer deck in my car. The music will stop playing for like a second or two then resume. Reverting to 8.1 fixed it. I've tried a clean wipe as well.
Click to expand...
Click to collapse
Reverting will only fix it until the OTA installs it again though.
Wow. Thats definitely a deal breaker for me..Kind of glad Sprint hasnt received it yet! hope they fix it as I know how annoying that is.
Car BT disconnects after 5 min
EzEddie said:
Received PIE OTA today. Everything seemed great until I got in the car to drove home from work. Phone connects to Bluetooth fine and stayed connected until I tried making a call. When I dialed a contact it started ringing properly over the car speakers then dropped and the status stopped showing on the car display. Phone still said it was connected to BT and phone audio routing through the Handsfreelink. I couldn't hear anything. Switching the call audio to Phone I was able to hear the person through the phone handset.
I've tried repairing to the car and restarting the phone. I did not try calling through Android Auto I interface on the car, but will try that tomorrow.
Looking for similar issues I saw some hit for the Pixel devices, but it was on older beta builds of PIE.
Anyone else have this issue?
Click to expand...
Click to collapse
I have the same issue, Phone will connect fine initially but after like 5 minutes of playing music or calling Car will lose connection all together to BT in Phone (phone says it still connected for a couple of secs then drops as well) If I leave alone BT will connect again after a minute or so then disconnect again in a couple of minutes
I'm using Android Auto on my phone (My car does not have AAuto so use the phone as a display) so everytime BT connects disconnects AA launches
Tried resetting BT cache and data and repairing but everytime same thing.
EzEddie said:
Received PIE OTA today. Everything seemed great until I got in the car to drove home from work.
.....
Anyone else have this issue?
Click to expand...
Click to collapse
Are you using Android Auto on the phone by any chance?
What brand Car do you have?
I tested today after some BT resets and in the morning everything stayed connected so I thought it was fixed but in the drive home it disconnected 3 times while in a call !
I can confirm that this is happening specifically for me as well. Long time lurker/reader.
I'm confident I've isolated the issue to the Pie update. My Google search bringing me back 180° to here supports that.
I have that sinking feeling that this is gonna be an ongoing bugaboo. Let's hope I'm wrong!
I'm not an Android Auto user. The accompanied "drop signal" notification from my Galaxy Watch losing BT signal to phone to every few minutes is slowly eroding my sanity. Most recently on official AT&T CSAA clean wipe.
Cheers!
What's the current version of Pie on our Note 9 at the moment? From the looks of all these posts describing issues, I may have to permanently remain on Oreo for the entire life of this phone.
Hi, Annon here. Here's a real quirk... After receiving the update on my phone, I was happily driving home with music streaming through spotify via bluetooth and my husband decides to call me. The phone rings, I try to answer from the steering wheel and instead of answering the phone, it looks like it's connected the the car is still ringing the phone at me while not connecting to any voice. On my husband's end, he gets this really loud and annoying screeching sound so obviously he hangs up. But it doesn't stop there. Even though the call is disconnected (not that it ever stopped ringing on my end or connected), the phone continues to ring through my car UNTIL I GET HOME AND TURN OFF MY VEHICLE. Even after I turn off blue tooth and the radio console. It was the cherry on top of my crap day.
PIE in the face
I have exactly the same problem with a note9 connecting to a Discovery Sport. The phone connects for a short while then drops completely, then reconnects automatically and cycles like this for 3 or so times then seems to stabilise.
If I am on a call its a total nightmare, thinking of trying to revert to Oreo.
Anybody have a fix yet besides revert to oreo firmware?
Note 9 At&T on latest pie. Can confirm Bluetooth disappears from memory. Happens to car, headset, watch and have to re-pair over and over. Pretty frustrating. Was working perfectly prior to pie.
sledwich said:
I have exactly the same problem with a note9 connecting to a Discovery Sport. The phone connects for a short while then drops completely, then reconnects automatically and cycles like this for 3 or so times then seems to stabilise.
If I am on a call its a total nightmare, thinking of trying to revert to Oreo.
Click to expand...
Click to collapse
Same same my Note 9 constantly drops from my Discovery sport, I'm thinking about Odin flashing back to 8.1.
---------- Post added at 09:18 AM ---------- Previous post was at 09:06 AM ----------
sledwich said:
I have exactly the same problem with a note9 connecting to a Discovery Sport. The phone connects for a short while then drops completely, then reconnects automatically and cycles like this for 3 or so times then seems to stabilise.
If I am on a call its a total nightmare, thinking of trying to revert to Oreo.
Click to expand...
Click to collapse
dave5777 said:
Same same my Note 9 constantly drops from my Discovery sport, I'm thinking about Odin flashing back to 8.1.
Click to expand...
Click to collapse
I chatted with Samsung+ after I told them I already FDR'd my phone and everything else they asked about they recommended I get in contact with the warranty Dept so I can get another phone that will have the same issue once it updates to Pie
same issue here . Before describing issue please e-mail me if anyone has a fix ([email protected]) .
I have Galaxy Watch and a Honda Accord 2017. Everything went fine until upgrading to Pie. Now when phone is connected to the car system it rings but cant answer the call. Not on my steering wheel nor on my touch display. Furthermore if I try calling back It rings until person answers call and then it totally drops the call from my car system. Very annoying . If anyone comes with an answer to that please e-mail me the solution
Flashed back to 8.1 and no issues, I removed system permissions for the software update app and so far it hasn't automatically updated, I just get the persistent notification.
Same here - I just migrated from my oneplus 3t to the Note 9. And as a constant User of Android Auto, this is really a big big issue for me. Any hints besides Re-Odin?

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