Cannot update from EVA-L19C636B394 to EVA-L19C636B396 - Huawei P9 Questions & Answers

In my phone, system update section of setting, it shows new update namely EVA-L19C636B396. Current version is EVA-L19C636B394. Therefore I download the update, it is ok. When it becomes 100% download, the phone asked me to restart. Then I restart it. But after restarting it show error. It asked me to download the package, again.
I don't know why.
I see the update, and I can download it.
However, I cannot install it.
Please help me!
Thanks

Try the followimg, one and/or the other:
-Settings Advanced and choose Factory Reset with with Wiping Internal memory
-Choose Full update

zgfg said:
Try the followimg, one and/or the other:
-Settings Advanced and choose Factory Reset with with Wiping Internal memory
-Choose Full update
Click to expand...
Click to collapse
Thanks for your suggestion.
I have done it, however the problem used to show up. When I connect huawei hiSuite and check the update through computer, it shows "you have installed latest official version". But in my phone setting, it shows there is update!
I don't know why.

Kyaw Kyaw Lynn said:
Thanks for your suggestion.
I have done it, however the problem used to show up. When I connect huawei hiSuite and check the update through computer, it shows "you have installed latest official version". But in my phone setting, it shows there is update!
I don't know why.
Click to expand...
Click to collapse
Are you using firmware finder on your phone

udamster said:
Are you using firmware finder on your phone
Click to expand...
Click to collapse
Yes, last time I used it and updated! is that the main source of my problem?

Kyaw Kyaw Lynn said:
Yes, last time I used it and updated! is that the main source of my problem?
Click to expand...
Click to collapse
Since firmware finder app uses a proxy to bring in that update to the system update app that is why you only get the update in the system app. The HiSuite program on your computer doesn't have that proxy so that's why it doesn't show the latest update.
If you want to install C636B396. First make sure, you have the exact same firmware as your model (EVA-L19/09/29). and check with IMEI number if it's approved. If it is try to use the FULL-OTA file. And once your download starts, stop using the proxy (revert the wifi settings to default)

udamster said:
Since firmware finder app uses a proxy to bring in that update to the system update app that is why you only get the update in the system app. The HiSuite program on your computer doesn't have that proxy so that's why it doesn't show the latest update.
If you want to install C636B396. First make sure, you have the exact same firmware as your model (EVA-L19/09/29). and check with IMEI number if it's approved. If it is try to use the FULL-OTA file. And once your download starts, stop using the proxy (revert the wifi settings to default)
Click to expand...
Click to collapse
OK, it is very useful. I will try it, I hope that it will solve my problem!

Related

Can't upgrade HiSuite to 1.8.10.2806

Hello
Been fighting this problem for days now. Tried uninstalling, reinstalling no change.
PC runs 64-bit Windows 7 Home Premium SP1
Current HiSuite version installed is 1.8.10.2706
It keeps telling there is a newer version of HiSuite - 1.8.10.2806
When i agree to download it, it downloads it, runs and when installation is complete version stays the same - 1.8.10.2706
Judging by the file name it downloads, it should be right version but ... i am at loss what to do.
On HuaWei site latest version download is 1.8.10.26.06
Of course i downloaded it as well - it also wants to upgrade to 28.06, with the same results.
Anyone of you have ran into this issue?
pirx73 said:
Hello
Been fighting this problem for days now. Tried uninstalling, reinstalling no change.
PC runs 64-bit Windows 7 Home Premium SP1
Current HiSuite version installed is 1.8.10.2706
It keeps telling there is a newer version of HiSuite - 1.8.10.2806
When i agree to download it, it downloads it, runs and when installation is complete version stays the same - 1.8.10.2706
Judging by the file name it downloads, it should be right version but ... i am at loss what to do.
On HuaWei site latest version download is 1.8.10.26.06
Of course i downloaded it as well - it also wants to upgrade to 28.06, with the same results.
Anyone of you have ran into this issue?
Click to expand...
Click to collapse
Try to uninstall Hisuite and after remove (if present) the folder where the program was installed; then connect the phone with usb in Hisuite mode and start the installer that appears when you connect the phone.. now it should start download the latest version... my hisuite version is 1.8.10.2806
usb2 said:
Try to uninstall Hisuite and after remove (if present) the folder where the program was installed; then connect the phone with usb in Hisuite mode and start the installer that appears when you connect the phone.. now it should start download the latest version... my hisuite version is 1.8.10.2806
Click to expand...
Click to collapse
Exactly this I wanted to say
Thanks!
I uninstalled HiSuite, then removed all folders. Found out that there is one folder with Huawei service still running even after removal of HiSuite!
I suspected this was the culprit.
Killed this service and removed the folder.
After that i downloaded 1.8.10.2606 from the web and installed. On first run it downloaded 1.8.10.2806 itself (it showed download progress indicator) and installed it successfully.
Thank you all!

I can't go back to Marshmallow from Nougat

Hi good day...
I've been reading posts from people who have the same problem trying to get back to Marshmallow from the Nougat beta, but I have not found a concrete, working solution.
I have tried in 3 ways:
1.- By the method of the three buttons: I have tried to reinstall the software by this method and it did not work. It stayed at 51% and marked error. I already try to put it in the internal memory and the SD memory but in neither it works. I also try with the dialer method and it does not work either.
2.- Try to do it with the method "this link" which consists of sending the update via OTA configuring proxies and such things. I get the OTA update of the firmware that I select, but it marks the same installation error.
3.- Try to do it by HiSuite in "recovery system" but apparently the PC does not recognize the device, only in "recovey" mode and when trying to start the recovered process tells me that my device is not supported.
Please if anyone has any solutions let me know, I'll be waiting for your answers folks, I do not want to use this beta forever
My P9 "was" an EVA-L09
Try with this: http://forum.xda-developers.com/showthread.php?t=3496091
Sent from my EVA-L19 using XDA-Developers mobile app
AbeGaskarth said:
Hi good day...
I've been reading posts from people who have the same problem trying to get back to Marshmallow from the Nougat beta, but I have not found a concrete, working solution.
I have tried in 3 ways:
1.- By the method of the three buttons: I have tried to reinstall the software by this method and it did not work. It stayed at 51% and marked error. I already try to put it in the internal memory and the SD memory but in neither it works. I also try with the dialer method and it does not work either.
2.- Try to do it with the method "this link" which consists of sending the update via OTA configuring proxies and such things. I get the OTA update of the firmware that I select, but it marks the same installation error.
3.- Try to do it by HiSuite in "recovery system" but apparently the PC does not recognize the device, only in "recovey" mode and when trying to start the recovered process tells me that my device is not supported.
Please if anyone has any solutions let me know, I'll be waiting for your answers folks, I do not want to use this beta forever
My P9 "was" an EVA-L09
Click to expand...
Click to collapse
What firmware and cust did u have before upgrade to Nougat? Was it C432?
Mostar088 said:
What firmware and cust did u have before upgrade to Nougat? Was it C432?
Click to expand...
Click to collapse
, C605
dracushor87 said:
Try with this: http://forum.xda-developers.com/showthread.php?t=3496091
Sent from my EVA-L19 using XDA-Developers mobile app
Click to expand...
Click to collapse
OK, I'll try it. Thank you so much :good:

Lost Huawei ID access

Long story short, yesterday (15/12/17) i updated the "Huawei Mobile Services" app then lost access to my account. Kept receiving error "Incorrect account or password" etc. Tried resetting, clearing cache etc nothing worked.
Stumbled across the following post while searching for P10/Mate 9 Oreo news/info:
glockadam said:
So it looks like I have found a solution on an other forum:
You need to go to Settings - Apps - Huawei Mobile Services and on top right tap on the three dots and go for the "uninstall updates". Worked for me after that, let's hope it will work for you too!
Click to expand...
Click to collapse
https://forum.xda-developers.com/showpost.php?p=74869145&postcount=63
Edit: update 19/12/17 - after rolling back to factory version there is a HMS version 2.5.3.301 update offered in Google play store which, works fine.
I lose access to my ID when I update HMS internally to version 2.5.3.302. This particular version isn't offered on play store.
same by me..i am waiting for bug fix from huawei...
kunjar said:
Long story short, yesterday (15/12/17) i updated the "Huawei Mobile Services" app then lost access to my account. Kept receiving error "Incorrect account or password" etc. Tried resetting, clearing cache etc nothing worked.
Stumbled across the following post while searching for P10/Mate 9 Oreo news/info:
https://forum.xda-developers.com/showpost.php?p=74869145&postcount=63
Click to expand...
Click to collapse
Hi mate, I encountered the same issue after HMS upgrade. Thank you for your temporary solution to make Huawei ID credentials work again.
Now I only wonder when we could proceed to a new app upgrade and when Huawei can grant us that access credentials will keep on working for european/western region's users ..
Regards,
Gabo
i made no rollback, so when i get the app update, i will let you know here...
DallasCZ said:
i made no rollback, so when i get the app update, i will let you know here...
Click to expand...
Click to collapse
Thank you @DallasCZ, very kind of your part.
Appreciated.
Regards,
Gabo
so for now the only solution is to uninstal "huawei mobile services" from google play store, then install it again. You should end with version 2.5.3.301. This version wokrs well.
After login you will be prompted to update wia in app update to 2.5.2.302, but DON´T install it (just select later) because this version is the cause of the login problem.
Just wait for version above 2.5.3.302.
DallasCZ said:
so for now the only solution is to uninstal "huawei mobile services" from google play store, then install it again. You should end with version 2.5.3.301. This version wokrs well.
After login you will be prompted to update wia in app update to 2.5.2.302, but DON´T install it (just select later) because this version is the cause of the login problem.
Just wait for version above 2.5.3.302.
Click to expand...
Click to collapse
Now Huawei ID is prompting to upgrade to version 2.5.3.302. So, could I try to install this release?
EDIT: I answer by my own. ... I did it, and actually the last version (2.5.3.302) works flawlessly.
Thank you.
... and merry Xmas.
G.
gabolander said:
Now Huawei ID is prompting to upgrade to version 2.5.3.302. So, could I try to install this release?
EDIT: I answer by my own. ... I did it, and actually the last version (2.5.3.302) works flawlessly.
Thank you.
... and merry Xmas.
G.
Click to expand...
Click to collapse
Just updated HMS internally to version 2.5.3.302 and it seems to be working. So perhaps the app required a rollback first then upgrade.
Sent from my VTR-L09 using Tapatalk
for me ita bow working also...

!! Unauthorized Changes!! after Update to 9.1.0.320 Software Update

Hello!
After Update to 9.1.0.320, I become always a software update message: Unauthorized Changes....
Pictures in attachment
I have installed this update, but it comes everytime
Is there any solution?
Thx mike
Security Patch from September 2018?
Looks like your phone got bugged. Go to your local service center and if you got warranty they will Fix it for free
I had this issue with my P20 Pro installing the last update. Corrected the issue by downloading Hisuite and installing the last update again via the PC.
Install HiSuite on your PC and follow the instructions to connect your phone.
I carried out a backup just in case first, then Click the system update. You should have the option to update available. ( if not do a roll back and reinstall after )
Once downloaded and installed your phone will do the usual restarts, twice I think hopefully thats your issue resolved.
I have the samme issue, can i go back to 9.0.0.295?
trepqa89 said:
I have the samme issue, can i go back to 9.0.0.295?
Click to expand...
Click to collapse
The HiSuite does let you roll back but I've not used that function.
HiSuite does not allow me to update or restore
Can I always update via hisuite, with version 9.1.325 to resolve? Or first I have to do the restore
Try to install system using erecovery, that helped me

Firebase notifications after successful Googlefier setup

Any ideas on how to get firebase notifications going ? i have set up GMS successfully with Googlifier but not notifications .
No at the moment you don't. I installed GMS via Googlefier and cannot receive push notifications from Gmail, Calendar (or any Apps that uses Google Play-Service Push notifications API). Microsoft Authenticator won't work also, as the above-mentioned is missing from the GMS installed by Googlefier.
Luckily, WhatsApp push works.
So i managed to get push notifications going again by redoing setup and then freezing GSF with Multi tool - YAY!
Last bit of the puzzle is that i seem to be stuck on the .121 software which i downgraded to so i could get Google going - now when i click check for update on the phone or in Hisuite, it doesnt show any new updates (i was on .184 before downgrading). any ideas why?
Progress though
mahdibassam said:
So i managed to get push notifications going again by redoing setup and then freezing GSF with Multi tool - YAY!
Last bit of the puzzle is that i seem to be stuck on the .121 software which i downgraded to so i could get Google going - now when i click check for update on the phone or in Hisuite, it doesnt show any new updates (i was on .184 before downgrading). any ideas why?
Progress though
Click to expand...
Click to collapse
Software updater doesn't work anymore once you reflash using hisuite proxy. Your only way to upgrade now is to rely on hisuite proxy
Riyal said:
Software updater doesn't work anymore once you reflash using hisuite proxy. Your only way to upgrade now is to rely on hisuite proxy
Click to expand...
Click to collapse
But if I flash another rom with hisuite proxy it's going to reset the phone again isn't it? How can I update to latest release without losing data?
Seems liked i have wrecked my device - i forced an update to .182 using hisuite proxy and hisuite. now the phone boots up is fine for 20-30 seconds and then just reboots. any ideas how to fix?
mahdibassam said:
Seems liked i have wrecked my device - i forced an update to .182 using hisuite proxy and hisuite. now the phone boots up is fine for 20-30 seconds and then just reboots. any ideas how to fix?
Click to expand...
Click to collapse
You used the wrong version for your device.
Go to settings about phone and see if you still have your IMEI. If it's empty then you corrupted your modem partition and you can't fix it.
If it's still there then boot yo eRecovery and do a reset and update.
Riyal said:
You used the wrong version for your device.
Go to settings about phone and see if you still have your IMEI. If it's empty then you corrupted your modem partition and you can't fix it.
If it's still there then boot yo eRecovery and do a reset and update.
Click to expand...
Click to collapse
Yup that's what I figured, imei was blanked. I I sent it for warranty repair last week, good thing my main device is a oneplus 8t
mahdibassam said:
So i managed to get push notifications going again by redoing setup and then freezing GSF with Multi tool - YAY!
Last bit of the puzzle is that i seem to be stuck on the .121 software which i downgraded to so i could get Google going - now when i click check for update on the phone or in Hisuite, it doesnt show any new updates (i was on .184 before downgrading). any ideas why?
Progress though
Click to expand...
Click to collapse
In my tries freezing GSF makes the gps location accuracy really awful in all app using gps and i don't know why. Really bad.
denzel09 said:
In my tries freezing GSF makes the gps location accuracy really awful in all app using gps and i don't know why. Really bad.
Click to expand...
Click to collapse
Not for me, everything worked perfectly fine. Until I F'd it up with the manual update I mentioned earlier haha.
mahdibassam said:
Not for me, everything worked perfectly fine. Until I F'd it up with the manual update I mentioned earlier haha.
Click to expand...
Click to collapse
Really weird, that problem is a common problem for many i have seen after freezed gfs.
Like this:
https://www.reddit.com/r/Huawei/comments/ha2sez

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