Guys, it's been for over two months since my battery began to fail.
When the phone reachs 70% of charging, it just jumps to 100%.
When the phone reachs 30% of battery, he simply turns off instantly. (Battery goes to 0%)
I already tried to left on charging for 12 hours, 24, used a lot of different wall chargers, no effect. Tried to use a different ROM, CM 11, CM 12 (unofficial), 4.2.2 stock, 4.4.2 and 4.4.4, no effect as well. Also tried to charge with the phone turned off, fail.
Is there any way to fix this without having to buy a new phone battery? Also I do not have warranty anymore.
Thanks!
Someone pls?
AllIsViolent said:
Someone pls?
Click to expand...
Click to collapse
Did you check the battery health in service menu? (*#*#SERVICE#*#*) SERVICE TEST>battery health test.
U shud try flashing ftf and wiping all data even the internals or maybe der is some kernels problem or TA mismatch
Sent from my XZ CM12
check your battery health by dial *#*#7378423#*#*
it will show you your battery status :good:
Recalibrate your battery using any of the apps on the Google play store. May need a rooted device.
This basically describes what is happening (attached)
Checked battery status on service, says it is OK...
Flashed lots of tfts, no result.
I'll try the battery recalibration. Thank you!
Has anyone seen this happening on their MotoX? i have an XT1096 and mine has been doing this for a while. at about 15% it will shut down and then won't startup because it says the batter is dead. i have tried killing it multiple times to see if it would reset the battery stats, but it doesn't seem to work.
any suggestions?
Same here (XT1092), annoying AF
If someone have a workaround please share it with us
I have a XT1097 and is the same here, some timer it shuts off with 30% of battery.
My phone is completely stock, I did a master reset on it, but it becomes better for just a couple of days...
It happens to me too sometimes, but usually i can tell it's going to happen because it drains normally until about 15% and then the battery level just stops going down. When that happens i usually plug it in so it doesn't die
Same Problem
I had the same problem with my XT1096. I complained to Moto about it. They told me to factory reset it. I did and it was fine for a month and then started happening again. When I complained again they gave me a warranty replacement. Which worked great for a month or so and then started doing the same thing. So, I got the unlock code from them, unlocked it and installed the ROM found in this thread to upgrade to Marshmallow. When I flashed it I took the advice in the thread not to allow Google to reinstall all my apps, so I started fresh. I not only haven't had the problem again, but with MM I'm getting insane battery life. I now finish the day with %50 battery instead of %20, aka shutdown. Very happy with it. So if you don't want to unlock your phone and mess with the ROM I would at least suggest giving a factory reset and NOT allowing Google to reload everything this time. That may or may not work. But I've heard that sometimes allowing Google to restore your phone can keep problem settings apps, etc that were causing the issue in the first place. YMMV.
Todd
if you see a vertical bar in your battery stats, meaning battery went from 20 straight to 0, that mean your battery is gone. i had this problem on my galaxy note edge and changing battery solved it. dont know about this phone though
I had the same problem. Have stock 6.0 + rooted XT1092. All I did to solve the issue is to let the battery drain completely to 0% until the phone shuts off and then charged it to 100% for the whole night without switching it on and with a slow charger that came with my Moto 360 v1. I know it might ruin the battery but doing this once or twice won't cause any harm. Do not turn on the battery saver mode. Somehow that is the main cause of this problem until you calibrate. Now the issue is completely resolved without resets and changing the battery.
Moto X 2014 XT1092
Same here for a XT1085 (China variant).
I have contacted Moto Support and replaced "motherboard" what they called, and it costs me 200CNY because they told me there was some liquid mark in charging port.
AND NOTHING CHANGED AFTER THIS REPLACEMENT.
Hi guys, I have a moto x 2014 for 2 years but these last months I noticed a huge battery drain when the screen is off. I tried to hard reset it, but the problem is still there and I wonder if it is due to battery or software. The phone has still the stock rom, I didn't root it or change recovery or rom and it's also updated to Marshmallow. In order to try to improve battery life, I installed ForceDoze via ADB but it didn't do any difference. What could I do? The warranty will last till next tuesday so I could try to send it back to Motorola, but do you think they will change battery or do something?
You should check which apps are using more of your battery. If they are user apps (like Facebook) try uninstalling them and using their web apps.
If they are system apps, you're going to need a bit more research.
So the latest update to the zforce did some major improvements. Like making wifi not find any networks. Bluetooth not working and best of all the new Note 7 feature.
The phone has been factory reset and the cache Cleared. With nothing installed the phone gets so hot it can't even be touched. Installed this to see what was going on and after the update the battery if let sitting screen brightness turned down and just sitting at the main screen after a few min the battery gets to over 90c. The frame on the phone gets to over 60c. Checking the phone has a constant 1amp drain and I seen it as high as 2.5 at times.
Moto knows about this fire hazard and they do not seem to concerned about it. Refused to send me a safe box to ship the phone back. They also did not advice me to stop using it and keep it powered off.
Wow that completely sucks I'm so glad that I'm still on marshmallow. Please keep us posted if they exchange it and the process
Sent from my XT1650 using Tapatalk
That stinks. On Nougat with no issues here.
I have (no wifi (intermittent 2.4gz connection and no 5gz available) and no bluetooth) and had (major battery drain) since July. I fixed the drain issue with a battery reset (after a full charge, wait 2 hours, reboot the phone by holding power button till it reboot) by making sure wifi ain't turn on and no micro sad card inserted when I reboot...
Still have some battery drain issue when phone is below 30% with wifi on at night... Wake up the next day with a dead battery, other than this battery life is like it used to be.
It's sad to see Motorola/Lenovo doing nothing to help its community with updates, I've explain those issues but only got replied I should get it return and get a refurbished one... when lots of those refurb ends up with the same issues afterwards...
Hope Oreo update can fix this
hi hope someone can help with this.
I have a huawei p9 32gb EU version
model EVA-L09 emui 4.1.1 (still on) android 6.0 (says no update available)
build number is: EVA-L09C432B182
An issue seems to have developed in the past 2 weeks (i've had it almost a year) - it has decided to close itself down when I try to use the camera. I am using the default/stock camera app not a 3rd party one. I want to make clear it does not happen every time seems (at the moment) quite random/intermittent
The battery was at 79% the first time it happened and a few days ago it was at 55% and it happened. Auto flash was on but flash not activated at the time the phone shut down.
The first time I thought I just hadn't realised the battery was that low but when I plugged it in to charge it said 79% on screen.
A few days ago when it was 55% I was able to put the phone back on after it shut itself down and it was fine/behaved normally since putting it back on - the battery appeared to drain at the usual rate. I even took a few other photos after switching it back on & it didnt shut down. I had been using camera the same morning when the battery % would have been higher & it didn't shutdown then. (& i actually took quite a few photos during that time).
Hope someone out there has an idea of how to fix this issue, though i'm thinking its maybe the a sign the battery may be failing?
I also have this issue, I think it may be a sign the battery is beginning to fail, or possibly the cpu gets too hot. (again first started happening around a year into ownership)
Under 70% battery if i take a bunch of photos it can shut down but would normally turn back on again with 20% less battery. if battery gets less than 50% then if it powers off, it may power back on breifly and then go back to the exclamation mark for empty battery and shut down.
I have tried following the guide to calibrate the battery (let it charge to 100%, turn off, plug back into charger) but it made no difference.
What did help a bit though was ensuring cloud photo apps (google photos/onedrive etc) were set to only upload photos while on wifi and charging.
Hi, I have the same issue with my EVA-L09 with EMUI 4.1.1 build EVA-L09C900B182 bought in october 2016. Shuts down after shooting few photos/videos and can't start it again without plugging it. Once plugged, the battery level seems to be the same as before the shutdown. Seems to happen with any battery level.
If anybody can help solve this, that would be great. I can't decide to change the battery for the moment without certainty that it would fix this issue.
kevgau said:
Hi, I have the same issue with my EVA-L09 with EMUI 4.1.1 build EVA-L09C900B182 bought in october 2016. Shuts down after shooting few photos/videos and can't start it again without plugging it. Once plugged, the battery level seems to be the same as before the shutdown. Seems to happen with any battery level.
If anybody can help solve this, that would be great. I can't decide to change the battery for the moment without certainty that it would fix this issue.
Click to expand...
Click to collapse
To all of you...unlock bootloader and update firmware. Maybe your issues will be solved. Its a conflict and not a battery issue
Sent from my EVA-L09 using XDA Labs
Any resolution?
I am having the same problem with my L09 and the P9 camera app. Was on Nougat so rolled back to MM in attempt to fix. Also tried a faster SD. No luck with either.
No such issues with other camera apps from Play Store, but they don't use both sensors.
Anybody resolved this problem definitely yet? If yes, how?
Thanks.
matt3805089 said:
I am having the same problem with my L09 and the P9 camera app. Was on Nougat so rolled back to MM in attempt to fix. Also tried a faster SD. No luck with either.
No such issues with other camera apps from Play Store, but they don't use both sensors.
Anybody resolved this problem definitely yet? If yes, how?
Thanks.
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Click to collapse
I have the same problem since the last 6-9 months.
However I noticed that the problem occurs when I make photos when I'm outside and the weather is windy/damp. I never had the problem when shooting photos inside, always outdoors.
The solution is indeed connecting the phone with a charger (or portable battery) or wait for a couple of hours.
It could be a problem with the battery but it is strange that the phone is ok again after charging a couple of minutes. If it was moisture this idid not yet vanish in just a couple of minutes. Maybe a sensor which is not working ok (or the firmware is not resetting/reading it correctly) ?
I'm thinking of sending my phone into repair for this problem, however I think this is a difficult to identify problem because it does happen randomly (as it seems).
I'm having the same problem, after battery goes under 50% It drains fast, bellow this it only takes 30min of use to shoot down, taking a few photos just makes it drain even faster. And when plugged to the charger it suddenly gets up to 40% . I tried everything software wise with no luck. I bought a new OEM battery planning to change it this week, then I'll post the results.
I am facing the same problem L09C432B395. I observed its somehow being related to cold temperatures outside in my case - it happens only when walking outdoor and the phone is in my hand for a while - so its probably cools down. And than when pressing the camera button I see the message "waiting to sharpen the photo" and then beeeep! battery down to 1% and phone shutdowns. Regardles the battery level.. happening accidentaly and randomly, but only once a week.. and only when taking phone outdoor in a winter time. I did factory reset, re-installed the latest ROM etc but the problem persists. Might be some conflict between battery state and temperature read error?
Buran79 said:
I'm having the same problem, after battery goes under 50% It drains fast, bellow this it only takes 30min of use to shoot down, taking a few photos just makes it drain even faster. And when plugged to the charger it suddenly gets up to 40% . I tried everything software wise with no luck. I bought a new OEM battery planning to change it this week, then I'll post the results.
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Click to collapse
Update: I change the battery, everything back to normal. I used a OEM battery, screen time is +6h with moderate use during the first row cycles of battery use from 100% to 10%.
Hi all together. Faced the same issue up times (Huawei P9 EVA-L09C432B395, Kamera App 4.1.1) with battery in good state 46 to 76% and taking a picture caused draining it to zero at a moment. Sitting down immediately. BUT only if flash ? is set to bulb-light ?! Tested it several times. Normal (auto/always active) flash is ok - but not bulb-mode...
So, that's obviously the reason - but where's a solution? ?
Some Huawei officials here at xda? ?
Same problem here and without solution yet ... camera causes phone to shutdown and battery indication goes crazy.
https://forum.xda-developers.com/p9/help/battery-calibration-issue-t3669811
Experiencing the same issue on both P9 we have and getting very annoying would be glad to see if is there any solution of this.
piotrkalb said:
I am facing the same problem L09C432B395. I observed its somehow being related to cold temperatures outside in my case - it happens only when walking outdoor and the phone is in my hand for a while - so its probably cools down. And than when pressing the camera button I see the message "waiting to sharpen the photo" and then beeeep! battery down to 1% and phone shutdowns. Regardles the battery level.. happening accidentaly and randomly, but only once a week.. and only when taking phone outdoor in a winter time. I did factory reset, re-installed the latest ROM etc but the problem persists. Might be some conflict between battery state and temperature read error?
Click to expand...
Click to collapse
These are my exact symptoms - combination of cold and camera gives false battery reading and shuts down phone entirely. Software update hasn't fixed.
I have same problem
EVA-L09C55B383
it's the last firmware
emui 5.0.1
android 7
at 50% battery i make a photo with flash and the p9 turn off.
to turn on i need connect it to recharger.
it's very very impossible.
i think to send it to customer care.
have someone resolved this issue?
i ask to huawei on facebook. i wait a answer.
Any luck with Huawei support for any of you?
Hi,
I'm having the same problem. It's amazing how there's no information at all from Huawei about this issue... it's frustrating. I was planning on buying a P20 during this year and give my P9 to my wife, but if she can't use the camera it's useless. And I will not buy another Huawei if they don't do anything regarding a problem like this one...
Did any of you had any positive experience with Huawei Customer Care?
Thank you!
miksly said:
I have same problem
EVA-L09C55B383
it's the last firmware
emui 5.0.1
android 7
at 50% battery i make a photo with flash and the p9 turn off.
to turn on i need connect it to recharger.
it's very very impossible.
i think to send it to customer care.
have someone resolved this issue?
i ask to huawei on facebook. i wait a answer.
Click to expand...
Click to collapse
PlatformHopper said:
Hi,
I'm having the same problem. It's amazing how there's no information at all from Huawei about this issue... it's frustrating. I was planning on buying a P20 during this year and give my P9 to my wife, but if she can't use the camera it's useless. And I will not buy another Huawei if they don't do anything regarding a problem like this one...
Did any of you had any positive experience with Huawei Customer Care?
Thank you!
Click to expand...
Click to collapse
i haven't resend it to customer care. we think it's a software issue beacuse battery it's ok....
i don't know what do
i think to install a custom rom!
but, when i had s3 samsung, modding was very simply... for huawei im not sure...
anyone had modded p9?
miksly said:
i think to install a custom rom!
but, when i had s3 samsung, modding was very simply... for huawei im not sure...
anyone had modded p9?
Click to expand...
Click to collapse
Did you try yourself any search for custom ROMs ob XDA for Huawei P9?!
https://forum.xda-developers.com/p9/development
I tried Huwawei customer care.
Their best offer was factory reset of all firmware!
Install updates doesn't fix.
PlatformHopper said:
Hi,
I'm having the same problem. It's amazing how there's no information at all from Huawei about this issue... it's frustrating. I was planning on buying a P20 during this year and give my P9 to my wife, but if she can't use the camera it's useless. And I will not buy another Huawei if they don't do anything regarding a problem like this one...
Did any of you had any positive experience with Huawei Customer Care?
Thank you!
Click to expand...
Click to collapse
Even when connected to charger!!
Even when the phone is connected by USB to my computer and charging, if I open the camera the battery % starts to drop like 1% every 4-5 seconds!!
So the battery is being drained faster than what it charges.
I close the camera and it starts charging again.
Huawei, I was very happy with this phone, now I'm constantly in fear of getting out of battery in the middle of an unknown city while taking photos!