hello guys,
just didn't use the phone a while and now I took some pics with my son and discovered that even when I stretch my arm super hard it won't turn from "normal" selfie into the "wide-angle" selfie camera anymore...
broken? did Huawei change something? anyone els this issue?
Also is there a way to "force" the wide angle portrait cam .... for sample when u stand in front of a monument ...
great feature I thought as I bought the phone .. but now seems absent ...
thanks a lot
edit:title should mean FRONT
Hi.
Updated my phone to android pie via Hicare.
Now I have problem with camera.
I don't have stabiliser option in video settings anymore. No matter what resolution I choose.
There is no stabiliser option in settings.
Is this normal?
Video is shaking as hell...
I also did factory reset (full wipe) after pie update. Nothing helps.
Is stabiliser option missing on pie update or what?
Thanks.
I have the same problem.
Yesterday I shot a video and it was awful because the image was shaking all the time.
That didn't happen to me with Oreo.
Do you have option stabiliser in camera settings? For me it's missing.
Tried every option. Even factory reset.
Nothing. Now video recording is awful.
No, I haven't found that option in adjustments, although I don't remember if it was in Oreo.
It did work before and it doesn't now.
Edit: I think I've already found where the OIS setting is: I think it's the icon named "nivel de belleza" (in Spanish) maybe named "beauty level" in English.
I've done some quick tests and it looks like the image stabilizes as the "beauty level" increases.
Strange... But if I don't want to use beauty level? Stupid.
I will roll back to oreo and check if stabiliser is available option in settings.
tomzzi said:
Strange... But if I don't want to use beauty level? Stupid.
I will roll back to oreo and check if stabiliser is available option in settings.
Click to expand...
Click to collapse
And another problem, if we use the beauty levels (stabilizer) the highest quality must be 720p.
I will report it to Huawei. I want full HD with OIS like before.
Hi, my gf did the update to emui 9 on her p10 and has the exact same problem with stabilisation. Or should I say, with the non-stabilisation...Option has been removed and it's now not possible to make videos without shaking. I also have a p10 but still emui 8 and the option for stabilisation is here. And when we compare both results there is no way emui 9 has a big problem. Hope Huawei will make an update to fix this asap.
I've heard that on p20 and p30 (and probably all other new cellphones from Huawei), the AI manage automatically the stabilisation with NPU. Well it's fine, but the problem is that on our p10 that chip simply doesn't exist so what to expect..
I had just reported this issue via the Live Chat function in HiCare. The support agent told me that he will highlight the issue to the relevant department from his end. Hopefully we will get an update to fix this.
I also talked to the french hotline yesterday and I got an email few hours later saying I must do a factory reset and if it doesn't work to send my cellphone back to garantie...
I think they just don't know.
I talked about Kirin 960 and 970 and the guy at the hotline was impressed about how much I know about cellphones...please.
Hope your hotline is smarter than mine and they will fix it with an update.
@Hawkblesker
They dont know. I did factory reset after updating to 9.0 and its the same.
Now i will rollback to Oreo just to confirm that OIS setting is available in Android Oreo and not in Pie.
Also will contact Huawei support in my country.
Edit:
rolled back to android 8 and OIS stabiliser option is in camera as normal and it works. On android 9 this option is missing and its not working...
I have contacted them to report the issue and they say me that they are not aware of this incident.
He has asked me to restore the app camera, which has not solved anything as I already knew, and also wanted me to restore the phone, which I refused because I know that is not the solution.
I think it's important that we all report the problem to Huawei so they can do something about it.
It is unacceptable that an update causes the mobile to lose performance.
Please, let's make noise so they can fix it.
Regards.
I have sent email hour back to huuawei support about this problem.
Waiting for reply.
I will most likely replace my phone with other brand. Samsung maybe. Not sure. Was looking at S10e but is expensive. Other option is P20 pro. Not sure about Huawei.
Maybe Xiaomi. But camera is important for me so not so sure...
On french hotline and after 3 emails explaining everything slowly and clearly they continue to tell me to send my cellphone for reparation..
Got email today from them.
They told me that stabilisation should be automatically enabled in android 9.
That is not true. Stabilisation does not work on android 9.
They dont know nothing...
Some news from Huawei support...
For now only solution is to turn on beauty mode. They will hopefully fix this in next update.
Hi
I am from Croatia and few days a go i have also reported the problem with stabilisation. I also told them about the beauty mode thing. But what i noticed is that when the beauty mode is on resolution is set to 720p so i have tried other resolutions too. To be more specific i did try [email protected] and 4k and on both stabilisation works. Video stabilisation is not working only on default resolution. I think is [email protected]
antiratar said:
Hi
I am from Croatia and few days a go i have also reported the problem with stabilisation. I also told them about the beauty mode thing. But what i noticed is that when the beauty mode is on resolution is set to 720p so i have tried other resolutions too. To be more specific i did try [email protected] and 4k and on both stabilisation works. Video stabilisation is not working only on default resolution. I think is [email protected]
Click to expand...
Click to collapse
but in [email protected] and 4K there is autofocus issue. Its hell slow refocusing when you move with the camera. And the problem is not, that there is no OIS in 720p and 1080p. The problem is the functionality of OIS. the video is shaky even if I capture it with tripod.
Autofocus in Emui 9 now is worse then it was before in Emui 8. As you said, it is slow. But not just in [email protected] and 4k. It is same on any resolution. At least on my phone. I know it is annoiyng, but at least stabilisation works. That is more important to me. But Huawei ****ed up big time.
And video on default resolution it's so shaky like stabilisation it's not turned on at all.
same situation here!
Has anyone found a solution?
Video is pretty stable for me, but should it really be possible to disable/enable OIS on the software side? I thought OIS was a physical mechanism in the lense. I know that on an iPhone you have to put a little magnet on the opposite side of where the camera is to actually lock the OIS mechanism.
Edit: OK I can confirm that stabilization does not work for [email protected] fps. This makes me wonder, does the P10 really have true OIS or was it just another example of Huawei's false marketing?
Welcome everyone!
This thread has been created for extreme newbies/noobs and for their benefit. Not only noobs, but everyone is free to post questions and also give answers to those questions. Any type of question is allowed as long as it is related about the device. Off-topic discussions are allowed to some extent.
When I zoom in using the camera, I can see it switch to the telephoto only once I hit 10x zoom. Anywhere up to 10x it uses the main camera, even at 9.9x zoom it's still the main camera. Only above 10x does it switch to the telephoto.
This isn't normal behaviour, is it? Is there a setting I can change? I don't understand why it's doing this.
I believe from what I have read that this is normal.
shollywood said:
I believe from what I have read that this is normal.
Click to expand...
Click to collapse
So how do I use the telephoto camera for 5x zoom? When I set the camera to 5x zoom all I'm getting is digital zoom of the main camera. I check after taking test photos and shots in the range of 1-9.9x zoom all have f1.6 aperture, 10x zoom photos have f3.4 aperture which proves the telephoto is only being used for 10x. Very confusing because I thought the telephoto camera is 5x.
The main camera uses 5X zoom and the telephoto kicks in at 10X, as you mentioned. I don't believe you can change that, but I'm not 100% on it. You may be able to use another "photo app" that will allow it.
I've seen videos of people using their P30 Pro and the camera behaviour is as expected: the telephoto kicks in at 5x and above. I have only seen one video of a P30 Pro behaving the way I've described mine is. Maybe a software issue? I'm on EMUI 9.1.0.110 with no update available yet. VOG-L04.
Hi everyone!
Potential future P30 Pro owner here, but I have a few questions about the device.
I come from Xperia devices (Z, then XZ) and I am looking to upgrade soon. As a matter of fact, I tried out a Mate 10 Pro a few months ago and got really interested in Huawei ever since.
However, when I tried it, a couple of things that I guess I expected to be on every android phone simply weren't there, so here are my questions:
On the Mate 10 Pro, it was impossible to do the following on the lockscreen: expand notifications to interact with them (such as viewing and replying to a sms/whatsapp, preview an email and delete/archive/reply, etc), and it was also impossible to switch from ring/vibrate/do not disturb using the volume button when the phone was locked.
All of this is possible on my XZ and they are very handy features that I would really like to have on my next phone. Was this only Mate 10 stuff, or is that part of the EMUI design?
When I am reading articles or watching review videos, I don't seem to find anyone talking about this, it mostly is about camera and hardware.
On another note, the reason why I returned the Mate 10 was because once paired with my car via bluetooth, the sound when listening to music was crackling and crippled, which definitely ruined the experience. Not related to the app or the car, I tried many different options but it never worked properly. Found out later that it was a rather common issue with this phone at the time (perhaps updates have solved that since.) Anyone can say if this is an issue with the P30 pro or share their experience?
Thank you all for your time and help!
I'm looking to get my wife this phone (she currently has a Mate 10 Pro, but I'm still not 100% sure what works (and doesn't work) on T-Mobile in the US.
Dear Developers,
First excuse me for my a bit bad and few knowledge about the android head units. The I had a third party camera installed on my car Ford Expedition 2011 (don't think it matters). The problem is that after going for service my backup rear camera stopped working and I have a message No Camera Signal. I tried to do a factory reset and it worked when reversing when the screen is just starting, after a while if I tried to reverse it doesn't work. At the moment it is not working at all. I tried to play with the settings a little bit without any useful result. One thing I noticed is that the camera used to work with a different application as far as I remember . So is there anyway to trouble shoot the problem or to change the default application that starts viewing the camera when reversing??
Thanks beforehand for everyone and any help will be appreciated
So, my huawei p30 pro started having troubles with camera month ago.
Camera is not damaged, i tried to clen cache/data. Reset camera. It just wont focus. It works fine with wide and super macro modes.
I saw many people have the same problem, but its seems like there is no solution. And Huwei wont reply to anyone. Can someone help?
I've had a P10 with this issue and searched the web and the problem was fall damage. It would focus if I hit the camera with my fingers and have the same problem a few photos later. Might be this...