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I am experiencing problems in the display of my new Nexus 5 for the past couple of days and am stunned by the pathetic quality of after-sales service provided.
The device is only 5 days old and there is a green spot on the device which looks like a dead pixel. This pixel does not change its colour in accordance with the screen and is clearly visible on darker background. It is present in the upper part of lower right quadrant of the screen. I tried to do the troubleshooting tips (delete cache, factory resest, etc.) but the spot still appears.
This is a manufacturing defect in the device and I have tried to speak the Google contact centers for support. Surprisingly, the support agents tell me that the device needs to be sent to Google/LG service desk in Mumbai and it will be inspected. Post the inspection, they would decide if the device needs a replacement or repair. After which, they would send me the unit back. The overall process should take approximately 2 weeks.
When I asked about a loaner device in the absence of my Nexus 5, they clearly denied it saying that such a policy does not exist. I have used an HTC, Nokia and Samsung devices in the past and have been satisfied with their after-sales. Moreover, I stay in the capital of India and supposedly Google/LG do not have any service available for Nexus 5 in Delhi!!!
I was one of the first ones to buy this device in India but I think I am being punished for being an early adopter. I had high expectations from Google/LG but they feel that I should be left without a device for 2 weeks! 14 days without a phone is a long long time in todays age of telepresence!! I had purchased this device with great hopes of quality, trust and satisfaction levels associated with Google brand but today I am left helpless.
While the device has been launched with great pomp and show, the standards for after-sales service are abysmally low and can even not match the ones by the local Indian brands.
I would suggest new users of Nexus 5 to be careful of Google and buy devices on their own risk!
I have a stuck green pixel as well, but I wouldn't return it for that. You practically need a magnifying glass to see it. Exchange it and you run the risk of getting a device with even more dead and/or stuck pixels.
I had the exact problem as well. Greenish blue pixel, upper left corner. Downloaded this app, https://play.google.com/store/apps/details?id=com.htc.chris.blackspotdetect&hl=en, ran the fix for about 12 minutes. No luck. Pixel still there. Uninstalled the app, restarted the phone and pixel gone!!! Might be worth a shot.
Better replace it. I had a white spot
Sent from my Nexus 5 using XDA Premium 4 mobile app
This is my first AMOLED device, and probably my last. I got my nexus 6 a few weeks ago and have been using it moderately. Screen brightness never went above 50%. I already have a very noticeable burn on the bottom bar. Unfortunately have no warranty so I cant return it. Very disappointed. Didnt expect to find such a problem on such a great device.Is there a way to fix it? How bad can this get in the future? I would appreciate someone with such an experience to give me some advice.
If you don't mind and still have warranty, send it to Motorola.
What I got was just like new in a retail box.
I described my experience including video at the end of the page here
http://androidforums.com/threads/screen-burn-in.883020/page-5
I noticed it the first time I looked (with gray screen) which was after I had the phone about a month. I've now had the phone 6+ months and situation is the same...Only noticeable when I look carefully with the right background. So my concern level now is much less than when I first noticed it.
I don't bother with the app you set up to age/burn your nav bar at full brightness for awhile to even things out. I do occasionally run chrome inverted in order to give a crude dark theme (good for battery) which has the extra benefit of aging/burning the nav bar area that doesn't usually age...helps to even things out
lentm said:
If you don't mind and still have warranty, send it to Motorola.
What I got was just like new in a retail box.
Click to expand...
Click to collapse
I dont have warranty so thats out of the option, but if changing the screen is affordable I might consider that on a later date.
electricpete1 said:
I described my experience including video at the end of the page here
http://androidforums.com/threads/screen-burn-in.883020/page-5
I noticed it the first time I looked (with gray screen) which was after I had the phone about a month. I've now had the phone 6+ months and situation is the same...Only noticeable when I look carefully with the right background. So my concern level now is much less than when I first noticed it.
I don't bother with the app that burns your screen on purpose to even things. I do occasionally run chrome inverted to give a quasi dark appearance (good for battery) which has the extra benefit in the nav bar area that doesn't usually age...helps to even things out
Click to expand...
Click to collapse
Well as long as the current quality doesnt deteriorate, I could live with it. But considering the amount of burn in just one month, Im skeptical about it in the long run.
entermetallica said:
I dont have warranty so thats out of the option, but if changing the screen is affordable I might consider that on a later date.
Well as long as the current quality doesnt deteriorate, I could live with it. But considering the amount of burn in just one month, Im skeptical about it in the long run.
Click to expand...
Click to collapse
I have had my device for over a year and no burn in whats so ever. Not even a little bit. Makes me wonder what your moderate use is.
So the device is used, if you've got no warranty?
@JonesL: He likely did buy used. The warranty only applies to the original purchaser, thus no warranty.
Strephon Alkhalikoi said:
@JonesL: He likely did buy used. The warranty only applies to the original purchaser, thus no warranty.
Click to expand...
Click to collapse
They didn't require me any proof for the replacement.
Now Motorola is a part of Lenovo, so not sure.
I'm sure. The fact Motorola is owned by Lenovo is just as irrelevant now as when they were owned by Google. The piece of paper that spells out the warranty terms and conditions is what applies here, and that warranty does not transfer with the device when the device is sold to a second user by the first. If they processed a replacement for you, that was kind of them.
I bought mine new the month it came out and mine has burn also.. I have the 6p,note5,v10, but I swap out this phone for the 6p every now and then.. Point being it's not used much and still has burn in
All amoled screens should be used wisely, because over time the parties held most heated they become prone to yellow, while the share held duller, like the navbar and statusbar, will stay with the most "cool colors".
The solution is simple: use the EXTENDED DESKTOP mode SINCE THE FIRST DAY (present in almost all the custom rom).
In this way, in the time, the display deteriorates evenly , and no one pays attention!
Maybe after one year or two we have to change a bit the colors and make them cooler.
sad to say but i also have the burn in now.. got my shamu last october and its noticeable when you flash a rom and during initial set up where whites are pretty present and the gray part on the nav bar and status bar is so obvious with some hints on the clock, wifi symbols and signal and on the navbar some back home and recents button shadows present... too bad..
Now it is too late .... But if it is still under warranty should replace you display...
If with new display follow the advice since day one, you never have a problem!
Sorry for my english.....
I received my brand new Note 8 on Saturday and was disappointed to see that I had a small cluster of dead pixels right at the bottom middle of the screen (near the "home" button). After running a "stuck pixel fixer" app for an hour I managed to get this cluster back to one dead pixel that was showing no signs of life.
Given the price of the phone I decided to return it for an exchange, so have sent it back today and will not get a Note 8 back until later in the week.
Has anyone else had any dead pixel issues? I know it bad luck and can happen to anyone at any time, but I would like to see if anyone else has had problems, just out of personal interest.
Lennyuk said:
I received my brand new Note 8 on Saturday and was disappointed to see that I had a small cluster of dead pixels right at the bottom middle of the screen (near the "home" button). After running a "stuck pixel fixer" app for an hour I managed to get this cluster back to one dead pixel that was showing no signs of life.
Given the price of the phone I decided to return it for an exchange, so have sent it back today and will not get a Note 8 back until later in the week.
Has anyone else had any dead pixel issues? I know it bad luck and can happen to anyone at any time, but I would like to see if anyone else has had problems, just out of personal interest.
Click to expand...
Click to collapse
pic?
You want to see a picture of a dead pixel? I didn't have another phone to hand to take one (and a screenshot doesn't work, because you know...it's a hardware issue!) Imagine a tiny black dot somewhere on the screen on all colours except black - it really is very small and can easily be mistaken for a spec of dust on your screen until you notice that it never goes away.
Lennyuk said:
You want to see a picture of a dead pixel? I didn't have another phone to hand to take one (and a screenshot doesn't work, because you know...it's a hardware issue!) Imagine a tiny black dot somewhere on the screen on all colours except black - it really is very small and can easily be mistaken for a spec of dust on your screen until you notice that it never goes away.
Click to expand...
Click to collapse
Rotten luck especially as you now have to wait even more time for a replacement. Mine, so far, is fine but I bought the Nexus S that was made by Samsung way back and that had a dead pixel problem. I returned it to the outlet the same day and got a new one. Its a pig when this happens.
At least you are intelligent and reasonable enough to realise that a lemon will happen with all such devices. Shame you have to wait though. :crying:
Ryland :highfive:
None here. I would immediately return the phone for an exchange.
i have the same issue on my phone, but it is on the top of my screen
This happened to me. Received my phone on the 7th, placed another order on the 8th, which I received today, and returned the defective one.
Just return it, be done with it.
Lately I noticed that my screen has a tendency to show burn ins. They're not permanent but you'll be able to see it when you load up something with a grey background.
For my case, when I'm mostly browsing Facebook and using WhatsApp for a while, and then jump into any app with its initial load screen with a gray background, (E.g. The Camera app and the Reddit app), you'll see some of the image retention.
The severity of the image retention is more notable on the outer edges. The worst case is when the image retention is notable throughout the whole screen and the edges has a slight reddish burn to it. But as mentioned, the effect is just temporary.
I actually noticed this happening for a past few weeks but I wasn't too sure what it is until yesterday when I saw a user on subreddit r/nokia mentioning about a similar issue with mine.
I decided to test it out using a image retention tester and ran the black and white grid for 2-3 minutes. And it confirms the issue I'm having. I was able to replicate the more severe image retention with the slight reddish burn on the outer edges. Just to note, my phone is a TA-1004 that I have for 6 months.
If you want to test this issue out for yourself, here's the link:
https://marco.org/rmbp-irtest.html
Does anyone else here has the same issue as I do?
I too have the similar issue, probably after updating with 8.1, not sure if it's a software issue
Probably for achieving
high brightness 700 nits they haven't optimised it properly. I am using a blue tight filter app(reduced brightness) and there is no such issue, but only problem is that app keep running all the time.
Nokia please address this issue ASAP.
---------- Post added at 05:26 AM ---------- Previous post was at 05:19 AM ----------
Try using screen filter app from play store, keep filter brightness less than or equal to 85%, hope this help.
every one having a burn in issue , download this app http://downloadapk.net/down_Pure-Noise-2-Screen-Burn-Fixer.html
and run it for an hour and the burn in is gone because our Nokia has the IPS screen not Amoled . Amoled is not fixable
Germ2501 said:
Lately I noticed that my screen has a tendency to show burn ins. They're not permanent but you'll be able to see it when you load up something with a grey background.
For my case, when I'm mostly browsing Facebook and using WhatsApp for a while, and then jump into any app with its initial load screen with a gray background, (E.g. The Camera app and the Reddit app), you'll see some of the image retention.
The severity of the image retention is more notable on the outer edges. The worst case is when the image retention is notable throughout the whole screen and the edges has a slight reddish burn to it. But as mentioned, the effect is just temporary.
I actually noticed this happening for a past few weeks but I wasn't too sure what it is until yesterday when I saw a user on subreddit r/nokia mentioning about a similar issue with mine.
I decided to test it out using a image retention tester and ran the black and white grid for 2-3 minutes. And it confirms the issue I'm having. I was able to replicate the more severe image retention with the slight reddish burn on the outer edges. Just to note, my phone is a TA-1004 that I have for 6 months.
If you want to test this issue out for yourself, here's the link:
https://marco.org/rmbp-irtest.html
Does anyone else here has the same issue as I do?
Click to expand...
Click to collapse
Did you find the solution to the problem? I have also started to face the same issue...
shashankkp12 said:
Did you find the solution to the problem? I have also started to face the same issue...
Click to expand...
Click to collapse
you can try this app drive.google.com/file/d/16drCJbOTbe55mDJcfFTK7K8XwRHDpnu_/view
It's work for me.
//Sorry i can't post link
This behavior is actually common for ips displays. All my previous iphones and ipads had this behavior. It's completely fine, it will go away on itself and no permanent burn will happen.
Germ2501 said:
Lately I noticed that my screen has a tendency to show burn ins. They're not permanent but you'll be able to see it when you load up something with a grey background.
For my case, when I'm mostly browsing Facebook and using WhatsApp for a while, and then jump into any app with its initial load screen with a gray background, (E.g. The Camera app and the Reddit app), you'll see some of the image retention.
The severity of the image retention is more notable on the outer edges. The worst case is when the image retention is notable throughout the whole screen and the edges has a slight reddish burn to it. But as mentioned, the effect is just temporary.
I actually noticed this happening for a past few weeks but I wasn't too sure what it is until yesterday when I saw a user on subreddit r/nokia mentioning about a similar issue with mine.
I decided to test it out using a image retention tester and ran the black and white grid for 2-3 minutes. And it confirms the issue I'm having. I was able to replicate the more severe image retention with the slight reddish burn on the outer edges. Just to note, my phone is a TA-1004 that I have for 6 months.
If you want to test this issue out for yourself, here's the link:
https://marco.org/rmbp-irtest.html
Does anyone else here has the same issue as I do?
Click to expand...
Click to collapse
Yes, I can confirm that there's a severe image retention around the edges and status bar of the display, I tried running Screen Wiper for a whole night but it seems like it's permanently there. As for notification icons, it'll disappear over time. I need to get it fixed before my warranty ends...
For now I'm just trying to live with it. Doesn't bug me as much but hopefully it's not permanent.
Weird that this phone has this issue. My previous phone that I had for 2 years which also has an IPS panel(Asus Zenfone 2) seems to be fine.
Last time I was bugged about screen burn ins were on my phones I had prior to my Zenfone which had AMOLED panels(Galaxy S3 and S4.) which would've been a normal issue on those type of phones.
But then I've seen that some LG phones like the G5 also had reported burn in/image retention issues similar to the ones on the Nokia 8. I wonder if it's something to do with the quality of the LCD panels or something?
Also the issue started after updating the android 8.1 ... I hope nokia will fix this in android pie... Otherwise I am thinking of getting it replaced before my warranty ends.
uchihakurtz said:
Yes, I can confirm that there's a severe image retention around the edges and status bar of the display, I tried running Screen Wiper for a whole night but it seems like it's permanently there. As for notification icons, it'll disappear over time. I need to get it fixed before my warranty ends...
Click to expand...
Click to collapse
Did you get the screen replaced? Has the problem been solved by replacing the screen?
shashankkp12 said:
Did you get the screen replaced? Has the problem been solved by replacing the screen?
Click to expand...
Click to collapse
Haven't gone to the service center, too lazy, will inform once I've got it fixed.
have the same problem but for me its ephemeral as the image retention lasts about a couple of seconds and happens only after i close an app. at this point it doesn't bother me but i am worried it will get worse
i also started to see it after the 8.1 update
Image Retention is a common situation seen in LG Quantum Displays (LCD). Luckily, it is temporary unlike Amoled Burn-in. Even if the display is changed, there is always chance to get it again. I suggest, just use the device with it if it is not bothering you so much.
TA-1012 cihazımdan Tapatalk kullanılarak gönderildi
I don't understand why everyone is so surprised.
Image retention is absolutely normal in IPS panels and they are completely fixable by running one of those flashing colours videos on YouTube on fullscreen for about an hour.
Thankfully, unlike AMOLEDs, this "issue" is temporary and can be fixed extremly easily. Sending your phone to servicing will not help in any way. Give it some time and the "issue" will return anyway.
Instigare said:
I don't understand why everyone is so surprised.
Image retention is absolutely normal in IPS panels and they are completely fixable by running one of those flashing colours videos on YouTube on fullscreen for about an hour.
Thankfully, unlike AMOLEDs, this "issue" is temporary and can be fixed extremly easily. Sending your phone to servicing will not help in any way. Give it some time and the "issue" will return anyway.
Click to expand...
Click to collapse
Dear i am not dragging but once you spent 530 usd upfront for brand , you should demand worth for at least 1 year my phone just passed 10 month and seeing display burning, i did all possible efforts to recover screen burning tendency but all failed. now phone is being laid in service center. this is how nokia in emerging market sold their crap hardware on name of brand.
Abbey Bhatt said:
Dear i am not dragging but once you spent 530 usd upfront for brand , you should demand worth for at least 1 year my phone just passed 10 month and seeing display burning, i did all possible efforts to recover screen burning tendency but all failed. now phone is being laid in service center. this is how nokia in emerging market sold their crap hardware on name of brand.
Click to expand...
Click to collapse
so you sent it to service repair
what they told
will they replace entire screen
and
how many days will be taken
altmash mirza said:
so you sent it to service repair
what they told
will they replace entire screen
and
how many days will be taken
Click to expand...
Click to collapse
still no reply received from service center.
altmash mirza said:
so you sent it to service repair
what they told
will they replace entire screen
and
how many days will be taken
Click to expand...
Click to collapse
I did send my phone to service centre. They told me that the display will be replaced...however the service centers in my area are horrible. Its been almost 2 weeks yet i have not received my device. I wish didn't have given it for replacement
shashankkp12 said:
I did send my phone to service centre. They told me that the display will be replaced...however the service centers in my area are horrible. Its been almost 2 weeks yet i have not received my device. I wish didn't have given it for replacement
Click to expand...
Click to collapse
Ok
When you get your phone
Inform here on xda
So that Every one will know how many days it will be taken
As
I also want my phone's screen to be replaced by nokia.
Hey, to inform you all, mine screen just replaced in 20 days. after replacement, screen is quite brighter than the previous one. Also it's not fixed well as standard I can feel slight recession over finger print sensor and very fine traces of glue.
Good service support from Nokia care.
It starts to show up after three days
Gray appears green
i opened my new edge today after purchasing yesterday,and it had green screen issue too .. called moto and was told they had numerous calls about it..this sucks cause this seemed like a decent phone especially for $200 off
MixEvo said:
i opened my new edge today after purchasing yesterday,and it had green screen issue too .. called moto and was told they had numerous calls about it..this sucks cause this seemed like a decent phone especially for $200 off
Click to expand...
Click to collapse
Same here, but the green faded back out.
zoomer296 said:
Same here, but the green faded back out.
Click to expand...
Click to collapse
Mine was mainly on the sides left side was real bad. Well I returned it,so sorry Motorola nice hardware that suffers with that 1st year bugs
MixEvo said:
Mine was mainly on the sides left side was real bad. Well I returned it,so sorry Motorola nice hardware that suffers with that 1st year bugs
Click to expand...
Click to collapse
Right side for me. Still, just because it's faded doesn't mean it's over. I wanted to unlock the bootloader, but I can't go voiding the warrantee when I may end up needing it.
I'll probably return it and wait for the US release of the G 5G equivalent.
If all it needed was a break-in, that should've been done at the factory.
zoomer296 said:
Right side for me. Still, just because it's faded doesn't mean it's over. I wanted to unlock the bootloader, but I can't go voiding the warrantee when I may end up needing it.
I'll probably return it and wait for the US release of the G 5G equivalent.
If all it needed was a break-in, that should've been done at the factory.
Click to expand...
Click to collapse
I am in the same situation. I see the green tint, but it isn't as bad as when I first turned it on.
I posted a new thread over in the Q&A with a poll about it. The moto support forums are starting to buzz with folks complaining, and the best buy reviews are starting to roll in with photos. Moto may have a slightly big problem on their hand.
Mine did the same after just 1 week, i send it to the service and they said they ordered the hardware for replacement, couldnt return the phone and get my money back
UK model (single sim) MOTP-EDGBLK - same issue.
Only apparent when the brightness is below 50%.
I received #4 replacement
This time I noticed some changes in hardware
The screen looks OK for 18 days
Nothing funny so far
I returned mine back to Amazon and bought another - after 3 days, same issue.
Gave up, got a refund and bought a Pixel 5.
Such a shame, I really liked the Moto Edge design, size and battery life. Unfortunately it seems that Motorola can't make phones, had a screen related issue on my Moto X Force a few years back too, seems like Motorola have not improved at all.
khan1989 said:
I returned mine back to Amazon and bought another - after 3 days, same issue.
Gave up, got a refund and bought a Pixel 5.
Such a shame, I really liked the Moto Edge design, size and battery life. Unfortunately it seems that Motorola can't make phones, had a screen related issue on my Moto X Force a few years back too, seems like Motorola have not improved at all.
Click to expand...
Click to collapse
I assume it's difficult to have good yields due to the waterfall design. There could be a relatively high failure for this type of design.
It's funny how my 2nd Edge is exhibiting the same green tint. I was so sure I could put this behind me.
Ace42 said:
I assume it's difficult to have good yields due to the waterfall design. There could be a relatively high failure for this type of design.
It's funny how my 2nd Edge is exhibiting the same green tint. I was so sure I could put this behind me.
Click to expand...
Click to collapse
The waterfall design isn't new though. Other OEMs have made similar style displays (Samsung, OPPO etc) and none then have such a high failure rate like this.
khan1989 said:
The waterfall design isn't new though. Other OEMs have made similar style displays (Samsung, OPPO etc) and none then have such a high failure rate like this.
Click to expand...
Click to collapse
Whatever the source is, Moto is clearly struggling to obtain good panels. Reviews say the screen is great but they fail so easily. It's beyond strange.
Day 23 of #4 replacement unit
It's still too early to say trouble free, but compare it with the one on first post
I changed the theme to white in all apps, it's weird because the only color that appears green is grey
For_itembine said:
I changed the theme to white in all apps, it's weird because the only color that appears green is grey
Click to expand...
Click to collapse
Green tint seems to come before purple streaks and double images, no? Look at reviews on best buy, green tint is the least of your worries.
Also you could use swift installer to make certain apps black. I only noticed the green tint cause I happened to have another phone next to the edge.
3 days in from bestbuy retail stock, box has a 20 october 2020 date on it. No screen issues. Of course, when I have the light theme enabled there are often situations where I can see a slight greenish/grey hue to the edge as it begins to curve. That's just optics and not at all as some of the pics I have seen. Sweet ride so far.
As of December 8th, no more purple blotches, which has shadows of the notification bar, and cutout. Hasn't happened in about 2 weeks. I did notice, with the latest build(October), that the battery drains a touch faster. Still don't know if it's curing of screen materials, or update.
Screen is still perfect after full 8 weeks