HELP! Verizon SMN920VZKA Note 5 only the stylus is working!! - Galaxy Note5 Q&A, Help & Troubleshooting

Hello, as mentioned in the title I have a Verizon SMN920VZKA Note 5 and I'm now using Straight Talk as a wireless provider. Recently my phone touch screen has quit responding to finger touches except for the return arrow and the muti window button. I need to be able to using my fingers again, please help!!! Please send me the links to the files I need or just shoot me...
I have already:
Wiped the cache - didn't make a difference
Factory reset - didn't make a difference
I really appreciate your help!!

Screen or main board is damaged, This repair may be beyond your capabilities. Keep using the S-Pen until you get a new phone.

Not Firmware Related?
Ok. I really appreciate your reply and advice. I thought it was going to be a firmware issue in which I would flash using Odin. I have replaced a couple of iPad screens/ digitizers, is it much more difficult than that? Or is the cost of replacement not worth time and value? Any input of the next great phone that is out there that I can use with Straight Talk/ Verizon network? I deffinenately know I want a phone that is able to get root, not this VZ lock BS.

Related

Tmobile UK warranty return – MDA Varo 3

I had a weird problem last week whereby my screen froze. Carried out hard and soft reset and then a factory reset (2*soft keys and reset button).
Once factory reset, I had the problem when your device boots up and you need to tap the screen to set the device up and the screen would not respond to any taps.
A couple of days later (I had reverted back to my old Wizard), the phone came to life but acted strangely. Sometimes it was if the screen had been pressed 100’s of time in different places, and it scrolled through all the apps on the screen until I pressed the Sleep button.
Now it seems to work OK, but will randomly lock up. Also there is a faint line about 2 or 3 pixels wide all the way along the left hand side of the screen. So its looks as though the screen / digitiser is buggered.
Also the USB socket seems to be a bit cracked and does not look straight.
I was using Schap 2.3 and am worried if I hand it in to tmob to fix will they refuse due to the non-standard rom. I have read through the sticky above, but there only seems to be ROMs for the HTC and AT&T models.
Is it worth risking handing it in as is, or do I really need to revert back to the original set-up,a nyone in the UK had there Kasier fixed with a non-standard ROM?
Thanks
check link in my signature - i made some legal steps against t-**** UK, so dont worry, just go to the shop and ask them to carry out warranty repair, if it will be declined(it'll take about a month I guess) follow my steps. If U'll need any explanations....help just contact me thru PM, ICQ... I' be glad 2 hlp U and **** them again
i would also like a t-mobile rom to flash back if i ever need to send it back
there's a dumped original t-mobile rom available here so you can always flash it and then return the phone.
Hiya,
phsnake thanks for the PM.
The Tmobile ROM is here: http://forum.xda-developers.com/showthread.php?t=337066
warranty
i live in the netherlands ,and here you can do whatever you like with your tmobile phone, as long as it fits in the warranty, when you return it to the shop i change nothing and they say nothing. had a universal before and had to bring it back for 4 times, evry time with another rom... and no complaines.
mrky said:
i live in the netherlands ,and here you can do whatever you like with your tmobile phone, as long as it fits in the warranty, when you return it to the shop i change nothing and they say nothing. had a universal before and had to bring it back for 4 times, evry time with another rom... and no complaines.
Click to expand...
Click to collapse
This is England mate, they beat you and won't let you cry...
tekerleki said:
This is England mate, they beat you and won't let you cry...
Click to expand...
Click to collapse
LMFAO - So True tho

BRICKED Diamond, where to send for repair? PLEASE HELP

I live in Australia, and have a Telstra branded Diamond, although it is unlocked ( i use Optus Sim card) anyways i was hoping to install unbranded cooked rom found here:
http://forum.xda-developers.com/showthread.php?t=422417
I didn't know I needed to install HardSPL, i tried but it failed so i continued on (i know I'm retarded) so i tried using the Diamond Unlocker.
I hit Next, Next, Next until it got to progress bar it stayed on 0% then jumped to 100% and said that my device wasn't compatible or something like that, at that point the image on the diamond faded to black screen. I This happened when i tried Hardspl but i just hit reset and it turned back on alright.....this time it didn't, it doesn't react to the power button at all, iv tried hitting the reset button, booting into boot loader even though I'm pretty sure it doesn't have one, and tried MTTY which I'm pretty sure it pointless because my diamond doesn't turn on.
Please share any knowledge or ideas you have on how i can fix my Diamond, or where i can send it to be repaired (I have no warranty with Telstra by the way)
Is my diamond bricked for life?
EDIT: In the hope that my Diamond will return to life by holding the power button, i have noticed i can still feel the vibration it usually makes when turning it on although NO DISPLAY
chaos-zero said:
I live in Australia, and have a Telstra branded Diamond, although it is unlocked ( i use Optus Sim card) anyways i was hoping to install unbranded cooked rom found here:
http://forum.xda-developers.com/showthread.php?t=422417
I didn't know I needed to install HardSPL, i tried but it failed so i continued on (i know I'm retarded) so i tried using the Diamond Unlocker.
I hit Next, Next, Next until it got to progress bar it stayed on 0% then jumped to 100% and said that my device wasn't compatible or something like that, at that point the image on the diamond faded to black screen. I This happened when i tried Hardspl but i just hit reset and it turned back on alright.....this time it didn't, it doesn't react to the power button at all, iv tried hitting the reset button, booting into boot loader even though I'm pretty sure it doesn't have one, and tried MTTY which I'm pretty sure it pointless because my diamond doesn't turn on.
Please share any knowledge or ideas you have on how i can fix my Diamond, or where i can send it to be repaired (I have no warranty with Telstra by the way)
Is my diamond bricked for life?
Click to expand...
Click to collapse
Why you don't search the repair centre address from the HTC Australia pages?
I found this: http://www.htc.com/au/supportcontent.aspx?id=22104
Fonebiz Repair Centre
Address: 370 Whitehorse Road,
Nunawading,
VIC 3131
Tel: +613 98777688 (Australia Wide & International)
Fax: +613 98787988 (Australia Wide & International)
Business Hours: Monday to Friday 9am - 5:30pm (Australian EST)
Weekend and Public Holiday – Closed
Please ensure that you bring your Proof of Purchase and
all fault related accessories when you come into Fonebiz.​
Thats the only problem, i have already thought of this, although i don't have proof of purchase anymore, can i still get it repaired without proof of purchase?
ANY Replies or ideas are appreciated, please HELP
I would contact them without a receipt you may have to pay for the repair
but I don't see why they should not make money of you repairing your broken device
Thanks for the reply, my question is, i bought this phone off a friend and knowing him he got it from someone else who probably has stolen it, so if i take it in for repairs and it is stolen I'm screwed....right?.....are they able to I.D a stolen device?
Thats what you get when you buy a stolen device. You'll pay it back one way another.
I guess but for $250 who wouldnt take it. I guess i should have read ALOT more instead of rushing a flash. So last question, does anyone know if its physically possible to fix the phone, if it be replacing a bit or get a technician to hardwire or something......is it possible? or am i stuck with a nice new paperweight?
chaos-zero said:
I guess but for $250 who wouldnt take it. I guess i should have read ALOT more instead of rushing a flash. So last question, does anyone know if its physically possible to fix the phone, if it be replacing a bit or get a technician to hardwire or something......is it possible? or am i stuck with a nice new paperweight?
Click to expand...
Click to collapse
I think its a case of what goes around, comes around.
Hey
I have a similar problem. But mine is bought and original and I have a receipt. Anyways, there's no way around the sending, is there? Because, I think, it'll take a lot of time and regarding the fact, that the mistake is on my side, the warranty is void, isn't it?

[Q] [Help] Touchscreen Becomes Unresponsive :/

Hey
I am currently running 2.1 on my Samsung Galaxy S the only thing ive done to it is root it, so its running the normal firmware and I'm waiting till the end of september ti get the official 2.2 before I look at flashing something custom onto it, anyway...
I have an odd problem with the phone where the touchscreen part of the phone will become unresponsive for no real reason, sometimes playing a game, sometimes just sending a text or browsing the market. My actuall hard buttons like the homescreen or volume control still work during this and the only way to make my phone un-freeze is to press my power button once to turn the screen blank, then press it again and slide to unlock the phone, then it works fine.
No clue how to fix this... anyone got any ideas?
Thanks in advance..
Sounds like hardware issue. Get it fixed
Thanks for the response (know it was a while ago)
I've had the phone 2 months now in a contract with T-Mobile UK through Carphone Warehouse... Does anyone know what my return rights are? Talking to them later just want to know where I stand when asking for a replacement.
Thanks
Sent from my GT-I9000 using XDA App
hello, i have same issue. Did you fix this problem?
Thanks
This comes really long after. But did anyone find out the reason for this?
I've got an Galaxy S that works fine most of the time. But from time to time the screen will become unresponsive. If I press power button to lock the screen and unlock it again, it goes away. So it seems that it is a software problem.
Another peculiarity is that the keys on the Samsung keyboard are very inaccurate to respond to touch from time to time. Sometimes it is just impossible to hit a letter in the mid row and pressing "s" can put "wz" on the screen.
I was thinking to just put CM on it anyway. But it will void the guarantee in case it is a hardware problem. So I want to make sure that it is software related.
Did anyone manage to fix this either by returning the phone or removing TouchWiz. I am not living in the same country as I bought the phone. So returning it for a checkup will take some effort.
For what ever it is worth
I took the phone to an unofficial service center that flashed the phone with a brand new Android 2.3.3 (the phone came with 2.3.5). A downgrade, which normally isn't a very good deal. But the dead areas on the screen are gone. The phone is much more responsive and the keyboard is not acting funny anymore.
So... if you are experiencing the same. Try getting rid of the TouchWiz before you start taking the phone apart.
Good luck!
I get it occasionally but I've grown to live with it, mine tends to be the kernel recently flashed devils for 4.0.3 but after fiddling with volts mine stops.
Sent from my GT-I9000 using xda premium

Wierd Stuff

K have a AT&T Note 3 MJ5 baseband version. Well one day while sending out a text, the menu kept popping up. I closed the message app out and still the menu for the home screen continued to pop up. I checked the accessibility setting and everything looked fine. But every app i open the menu or the haptic feedback continues checked or not checked. So i rooted and installed safstrap and install several different roms but still the same thing. Its really bad when the keyboard is pulled up to send a text or write an email and also when its on the charger fully charged the device works great, but once its unplugged and a little bit of the battery is use this thing goes nuts. Stuff just popping on its own. Anyway thanks in advance for any input. Thanks million.
It sounds like your capacitive menu button is constantly being pressed. Has the screen been replaced by any chance? I'd revert it back to stock and have it exchanged for a new one.
Thanks 440bro for replying, to answer question is no, as far as i can tell it has never been wet nor dropped to the effect that it would cause all this wacky stuff. Most of the time when i have the keyboard up for texting n emailing,the menu pops up n down or ill have to hit the return key. But as long as i have it plugged in charging or the battery is 100% it is useful. I'll make a short video and post it some time today i hope, Thanks 440 for the input
ping33tx said:
Thanks 440bro for replying, to answer question is no, as far as i can tell it has never been wet nor dropped to the effect that it would cause all this wacky stuff. Most of the time when i have the keyboard up for texting n emailing,the menu pops up n down or ill have to hit the return key. But as long as i have it plugged in charging or the battery is 100% it is useful. I'll make a short video and post it some time today i hope, Thanks 440 for the input
Click to expand...
Click to collapse
I asked if your screen was replaced because the menu button is a very thin ribbon cable attached to the screen. Someone who's not careful could cut, or damage this part when replacing the glass. If it was pinched it could act like it's constantly being pushed. Maybe your phone was assembled on a monday morning by someone who was hung over and damaged it lol!
Even if you aren't the original owner I would walk up to an att store and ask for a replacement since it's still a new device.
ping33tx said:
Thanks 440bro for replying, to answer question is no, as far as i can tell it has never been wet nor dropped to the effect that it would cause all this wacky stuff. Most of the time when i have the keyboard up for texting n emailing,the menu pops up n down or ill have to hit the return key. But as long as i have it plugged in charging or the battery is 100% it is useful. I'll make a short video and post it some time today i hope, Thanks 440 for the input
Click to expand...
Click to collapse
Do you have a protector that over laps the top edge of the display? It is possible the lip on the protector is actually extending into the contact area of that button and causing it to think it is being pressed. If you have a protector or bumper of some sort, remove it and see if you still have the problem.
440bro said:
I asked if your screen was replaced because the menu button is a very thin ribbon cable attached to the screen. Someone who's not careful could cut, or damage this part when replacing the glass. If it was pinched it could act like it's constantly being pushed. Maybe your phone was assembled on a monday morning by someone who was hung over and damaged it lol!
Even if you aren't the original owner I would walk up to an att store and ask for a replacement since it's still a new device.
Click to expand...
Click to collapse
I believe i am first owner of this device, and no i have never had it repaired in any kinda way,and the box nor the on the phone any where does it state refurbished anywhere.i ordered it when it came out thru att as a upgrade on my plan. and i do not have
a screen protector on it. it did but i removed it just to make sure it wasnt the problem.
Solarenemy68 said:
Do you have a protector that over laps the top edge of the display? It is possible the lip on the protector is actually extending into the contact area of that button and causing it to think it is being pressed. If you have a protector or bumper of some sort, remove it and see if you still have the problem.
Click to expand...
Click to collapse
I took everything off lol otterbox the clear coat i had on it everything, as long as i have it on the charger and it being 100 i have no problems,but when i take it off and the battery get to 95 or less the menu pop up system or app setting menu pops up continues to where i can barely use the phone lol kinda getting use to it, i have even cleared everything used odin and flashed stock and still goes on,no matter what rom i use anyway thank yall so very much for all the input and help of ideas this forum is the best thank guys n gals,
Revert it back to stock. Make sure there's no custom padlock symbol. You'll be able to swap it at an at&t dsc center no problem!
Sounds good thanks for the help 440
440bro said:
Revert it back to stock. Make sure there's no custom padlock symbol. You'll be able to swap it at an at&t dsc center no problem!
Click to expand...
Click to collapse
440bro worked out just right,reverted back to stock made sure everything was back to stock and took it att and by luck is was still under warranty and got another one, Thanks for the help
ping33tx said:
440bro worked out just right,reverted back to stock made sure everything was back to stock and took it att and by luck is was still under warranty and got another one, Thanks for the help
Click to expand...
Click to collapse
Glad to hear they swapped you. Thanks for reporting back!
I swapped a Note 2 that I'd upgraded from. For some reason it kept getting the black screen of death (basically locking up). I reverted it back to stock and removed root. Had NO issues even though it was upgraded to 4.3 before I rooted it. No Knox trip or Custom status.
And thats a weird and to spell wierd?
After working in a sprint repair center for many years I saw this issue with the Galaxy S2 line constantly. An lcd replacement fixed it up.

(N9208) Tune touch sensitivity without rooting the phone?

Hello, I'm a junior member here, I learned a lot from XDA as I read many threads but only have posted a bit.
My Note5 has been showing touchscreen malfunctions for a while, nowadays I'm using the S-pen. The first time I realized I tried to wipe the cache, and it didn't work. I booted into safe mode but it didn't fix it. I realized it was a hardware related thing. Then I tried to remove the screen protector, it did work, but not much later it happened again. I cleaned my screen and it worked (and start malfunctioning again minutes later).
I concluded that the oil from my finger was the problem, but unlike any other phones I've had, the touch begins to malfunction just because of a very tiny amount of grease build up.
(for example, if there's a small build up on the 'A' key on the keyboard, whenever I touch other areas, the 'A' key will also recieve touch input.)
I think tuning the touch sensitivity will help. So I asked for help here.
Was my conclusion wrong or is there any solution that requires no rooting?
aydanjr said:
Hello, I'm a junior member here, I learned a lot from XDA as I read many threads but only have posted a bit.
My Note5 has been showing touchscreen malfunctions for a while, nowadays I'm using the S-pen. The first time I realized I tried to wipe the cache, and it didn't work. I booted into safe mode but it didn't fix it. I realized it was a hardware related thing. Then I tried to remove the screen protector, it did work, but not much later it happened again. I cleaned my screen and it worked (and start malfunctioning again minutes later).
I concluded that the oil from my finger was the problem, but unlike any other phones I've had, the touch begins to malfunction just because of a very tiny amount of grease build up.
(for example, if there's a small build up on the 'A' key on the keyboard, whenever I touch other areas, the 'A' key will also recieve touch input.)
I think tuning the touch sensitivity will help. So I asked for help here.
Was my conclusion wrong or is there any solution that requires no rooting?
Click to expand...
Click to collapse
Type *#2663# on your phone. And press "TOUCH KEY FW UPDATE".
iminer said:
Type *#2663# on your phone. And press "TOUCH KEY FW UPDATE".
Click to expand...
Click to collapse
Nice, it works! But may I know why did it happen? Perhaps I can prevent it in the future. What happened?
(Update) The screen malfunctioned again. I tried to update the touchscreen firmware again and nothing happened. I was thinking wether flashing a custom kernel and ROM would fix this or not, should I?
Replace the phone, could be the screen or the motherboard. Don't bother fixing it.
cachanilla86 said:
Replace the phone, could be the screen or the motherboard. Don't bother fixing it.
Click to expand...
Click to collapse
The weird part is it does work perfectly sometimes but most other time, it doesn't. I'm going to do a factory reset tonight to see if it works or not, or to decide wether I should flash a new ROM or not.
In my place here, a nearby retail store is willing to buy my Note5 for around $130, pretty sad to know. I love the S-pen but can't afford the Note 9 nor the Note 8. Should I buy a Samsung tablet with an S-pen instead?(it's currently on 25% discount).
Update: Is it a coincidence if the touch is problematic during heavy task (e.g. multitasking, running demanding apps, or playing games) and working fine during standby or light tasks?

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