Hey guys, so I bought a used Note 8. The battery has drained down to 0% in the past and this wasn't an issue until a month and half after I bought it. I was watching a youtube video then fell asleep. Wake up and try to charge my phone and it won't charge. I try some tricks I find online and none works. So i go to a phone store and get the battery replaced. That was two weeks ago.
Fast forward to last night and the same thing happens and my phone won't charge. I've seen two different threads about this on the Samsung forums website. I was wondering anyone else here has had this problem and how they fixed it.
It will appear that my phone's circuit is faulty and I'd need to sell mine and buy a new one, hopefully free of these issues. Have any of you experienced this?
Exynos or Snapdragon?
akslow said:
Exynos or Snapdragon?
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Not sure.... My phone is the U.S. T-Mobile Variant
edo101 said:
Not sure.... My phone is the U.S. T-Mobile Variant
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On snapdragon it is known issue:
https://www.xda-developers.com/samsung-galaxy-note-8-deep-discharge-protection/
akslow said:
On snapdragon it is known issue:
https://www.xda-developers.com/samsung-galaxy-note-8-deep-discharge-protection/
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Click to collapse
Thanks I'll look into it. So buying a new T Mobile NOte 8 wouldn't be worth the risk cause the issue might show up again?
I'm gonna go after that tool but now I wonder if this issue would happen again if my battrey deplets over time even if my phone is off
It's NOT a Note 2!, It's a Note 8. It still has warranty. Same thing happened to mine, 0% and would not come back on nor charge. The service center changed the charge port and battery and still no charging. Then they changed the mainboard and now it works fine. WARRANTY
There was a guy on here who managed to fix it without changing hardware.
Sent from my SM-N950U using Tapatalk
One fix for 0% battery is to plug-unplug charger for 30 minutes or so until it gets enough power to turn on(didnt work for me). Another fix I read about was to open phone and "shock" battery back to life. I like my solution....WARRANTY. If the phone is dead, and there is no physical damage and no water damage when they open it, then they WILL fix it.
Does this occur with the Exynos variants?
TRoN_1 said:
One fix for 0% battery is to plug-unplug charger for 30 minutes or so until it gets enough power to turn on(didnt work for me). Another fix I read about was to open phone and "shock" battery back to life. I like my solution....WARRANTY. If the phone is dead, and there is no physical damage and no water damage when they open it, then they WILL fix it.
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TRoN_1 said:
It's NOT a Note 2!, It's a Note 8. It still has warranty. Same thing happened to mine, 0% and would not come back on nor charge. The service center changed the charge port and battery and still no charging. Then they changed the mainboard and now it works fine. WARRANTY
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I bought it pre owned from swappa but what I did do was slap a Warranty Life wrranty on it. Its $50 deducatable. I used it to get it open and replaced the battery last time. And it was quick and painless except for the 50 bucks from the local repair store that supported Warranty Life. Are you saying Samuing itself would take the phone? Even if I bought it second hand? I thought you'd need to pay for their premium care thing
edo101 said:
I bought it pre owned from swappa but what I did do was slap a Warranty Life wrranty on it. Its $50 deducatable. I used it to get it open and replaced the battery last time. And it was quick and painless except for the 50 bucks from the local repair store that supported Warranty Life. Are you saying Samuing itself would take the phone? Even if I bought it second hand? I thought you'd need to pay for their premium care thing
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Yes Samsung would take it in for repair. I did not provide an invoice when I brought to repair center(UbreakiFix). They know its under warranty because the phone is under 1 year old.
TRoN_1 said:
Yes Samsung would take it in for repair. I did not provide an invoice when I brought to repair center(UbreakiFix). They know its under warranty because the phone is under 1 year old.
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Free of charge?! YOu just took it in and they did it free of charge?
iceepyon said:
Does this occur with the Exynos variants?
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I don't know, but I drained mine to zero once by accident, so I plugged it in for a bit and it booted up fine.
edo101 said:
Free of charge?! YOu just took it in and they did it free of charge?
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Step 1: Called Samsung and told them phone is dead. They asked for my name and phone number(just for the call not for warranty purpose), and asked for IMEI
Step 2: Gave them my Postal Code(Canada) and they found an authorized service center near me(in this case it was a UbreakiFix. They are now Samsung authorized and everywhere).
Step 3: Brought it to UbreakiFix and they did not ask for anything but my name and phone number, to call me when it was ready.
Step 4: Picked it up a week later(because they had to order a new mainboard). If it was just a battery or usb charge port, probably would have been a day or two.
Step 5: Walked out of the service center having not paid one cent for the repair (usb charge port, battery and mainboard all changed, something like $700 repair cost)...because it is under WARRANTY. The phone is less than one year old(released in September 2017 here in Canada) and it comes with a standard one year warranty.
The repair center looks for physical damage and water damage(once it's opened). If they don't find damaged caused by the user, they fix it. The only problem I had with Samsung was with an S7 a few years back. The screen started to flash(blink) and they refused to fix it. No physical damage at all but it was rooted. They said too bad we won't fix(even though root did NOT cause this problem). The screen was defective and phone was a few months old. What I should have done was fried the f*ckin mainboard (can't see if rooted) and they would have fixed it. Live and learn....
---------- Post added at 01:16 PM ---------- Previous post was at 01:14 PM ----------
sefrcoko said:
I don't know, but I drained mine to zero once by accident, so I plugged it in for a bit and it booted up fine.
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Not all Note 8s have this problem. Definitely some out there do and Samsung has acknowledged this.
TRoN_1 said:
Not all Note 8s have this problem. Definitely some out there do and Samsung has acknowledged this.
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I know, I was just replying to the guy who asked if it specifically affected Exynos. You're right though, it seems to be a problem with some units but not all devices.
TRoN_1 said:
Step 1: Called Samsung and told them phone is dead. They asked for my name and phone number(just for the call not for warranty purpose), and asked for IMEI
Step 2: Gave them my Postal Code(Canada) and they found an authorized service center near me(in this case it was a UbreakiFix. They are now Samsung authorized and everywhere).
Step 3: Brought it to UbreakiFix and they did not ask for anything but my name and phone number, to call me when it was ready.
Step 4: Picked it up a week later(because they had to order a new mainboard). If it was just a battery or usb charge port, probably would have been a day or two.
Step 5: Walked out of the service center having not paid one cent for the repair (usb charge port, battery and mainboard all changed, something like $700 repair cost)...because it is under WARRANTY. The phone is less than one year old(released in September 2017 here in Canada) and it comes with a standard one year warranty.
The repair center looks for physical damage and water damage(once it's opened). If they don't find damaged caused by the user, they fix it. The only problem I had with Samsung was with an S7 a few years back. The screen started to flash(blink) and they refused to fix it. No physical damage at all but it was rooted. They said too bad we won't fix(even though root did NOT cause this problem). The screen was defective and phone was a few months old. What I should have done was fried the f*ckin mainboard (can't see if rooted) and they would have fixed it. Live and learn....
---------- Post added at 01:16 PM ---------- Previous post was at 01:14 PM ----------
Not all Note 8s have this problem. Definitely some out there do and Samsung has acknowledged this.
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Hmm so you think replacing my mainboard would stop this from happeneing again? Replacing the battery the first time this happened fixed the issue? When yours was fixed, did it do it again? or was it the mainboard was fried?
edo101 said:
Hmm so you think replacing my mainboard would stop this from happeneing again? Replacing the battery the first time this happened fixed the issue? When yours was fixed, did it do it again? or was it the mainboard was fried?
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The mainboard was not fried. When they changed the damaged usb charge port(and the battery as per Samsung policy), it powered up, but would still not charge. So the next step was a new mainboard. From my understanding, and what the tech guy told me, these authorized Samsung service centers follow Samsung's procedure when warranty repairing a device.
It's been more than a month and no problems so far. It's like I got a new phone
TRoN_1 said:
The mainboard was not fried. When they changed the damaged usb charge port(and the battery as per Samsung policy), it powered up, but would still not charge. So the next step was a new mainboard. From my understanding, and what the tech guy told me, these authorized Samsung service centers follow Samsung's procedure when warranty repairing a device.
It's been more than a month and no problems so far. It's like I got a new phone
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Click to collapse
Yeah they do. I'm sure I'm gonna have the same issue again. If I purposefully let the battery drain to 0, i'm sure this stuff will happen again. I don't want to be caught with my pants on the ground. I'm thinking, get the mainboard/pone replaced will stop me from ever having to fret again.
Have you ever tried letting the battery go to 0% with your new phone?
It's very rare my phone goes to 0%. I always charge at night because I want a fully charged phone in the morning. I don't want to experiment or test this new repair by killing the battery on purpose. From what I have been reading(and I read a lot when this happened to mine), it not a good idea to completely discharge lithium batteries. That doesn't mean if you do, the battery should fail, it's just better for the life of the battery.
TRoN_1 said:
It's very rare my phone goes to 0%. I always charge at night because I want a fully charged phone in the morning. I don't want to experiment or test this new repair by killing the battery on purpose. From what I have been reading(and I read a lot when this happened to mine), it not a good idea to completely discharge lithium batteries. That doesn't mean if you do, the battery should fail, it's just better for the life of the battery.
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Click to collapse
So you haven't tested to see if it'd happen again? I've heard this is an issue with like 25% of them. I had drained my battery to 0 like once or twice before this happened. I don't want this to happen anymore and I am sure if I were to sell this to somoen else, they'd have gotten to a point where the drained to 0%. Most avg user don't know this and I dont' want a phone that can run into a danger of doing it
Related
Hi.. Does anyone have any idea on whats the approx price of the Motherboard of our ACE in India. Checked in few Samsung service centers but got different quotation from diferent service centers varying from INR 3K to INR 4450.
Thanks
Jei
jeikumar said:
Hi.. Does anyone have any idea on whats the approx price of the Motherboard of our ACE in India. Checked in few Samsung service centers but got different quotation from diferent service centers varying from INR 3K to INR 4450.
Thanks
Jei
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Yeah. You wont gettit any cheaper.
In fact, 3k is actually a pretty good deal.
Kabir Saxena said:
Yeah. You wont gettit any cheaper.
In fact, 3k is actually a pretty good deal.
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Click to collapse
Thanks Pal. Yeah, 3K seems to be THE cheapest price i got after checking many Samsung Service centers at the moment but not sure how it can vary this drastically. Wondering if it would be original board. Anyway shall check again.
BTW, do we get these kinda motherboards in open market so we can fix it ourselves?
Thanks
Jei Kumar
Did you brick your device or something?
The samsung service center guys always say that you need to replace the motherboard to unbrick it. But actually, they just use jtag to fix your device! If you have warranty, you need not worry. But if you don't, then it is very difficult to get your phone fixed.
The last time I bricked my phone, they said the motherboard is 5000k.
Good luck!
galaxyace152 said:
Did you brick your device or something?
The samsung service center guys always say that you need to replace the motherboard to unbrick it. But actually, they just use jtag to fix your device! If you have warranty, you need not worry. But if you don't, then it is very difficult to get your phone fixed.
The last time I bricked my phone, they said the motherboard is 5000k.
Good luck!
Click to expand...
Click to collapse
Havent bricked yet but got water poured on it accidently. Its functioning all well but got problem with charging. The battery icon graphic shows the "charging" status even after unplugged. And much worse is the phone gets switched off in 15-20 mins though it was put on charge for hours together.
The warranty is over so had dis assembled every accessory from the motherboard and tried cleaning the board and power connector unit with spirit, axe/denim deodarant and what not.... no good so far...
Surpise is, the phone still works well while its on ... Love this phone
jeikumar said:
Havent bricked yet but got water poured on it accidently. Its functioning all well but got problem with charging. The battery icon graphic shows the "charging" status even after unplugged. And much worse is the phone gets switched off in 15-20 mins though it was put on charge for hours together.
The warranty is over so had dis assembled every accessory from the motherboard and tried cleaning the board and power connector unit with spirit, axe/denim deodarant and what not.... no good so far...
Surpise is, the phone still works well while its on ... Love this phone
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Click to collapse
Well. Maybe your only hope is the service center.
BTW...I live in Chennai too! :laugh:
galaxyace152 said:
Well. Maybe your only hope is the service center.
BTW...I live in Chennai too! :laugh:
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Click to collapse
When checked the same service cemter today, they claim the price to be INR 4400
Had asked them if they can get me the board so i can fix it myself but it also seem to be not possible as they claim the board would be blank without any IMEI # and they had to update the board with my IMEI #
Seems like no other option now than to replace the board.
Thanks everyone.
Hi everyone,
First off, my samsung galaxy note n7000 has a strange battery problem. It charges really slowly in the wall but seems to be faster in a pc, and when it finally gets to 100%, I get the notification that says 100% charged; so I unplug and it quite literally jumps to; 1%, 67%, 84%, 15%, it differs everytime. Ive tried a factory reset and wiping cache paralition, nothing has worked. :crying:
This brings me to my second problem, a few months ago I dropped it whilst working(I'm a farmer, which explains why I dont know how to fix it) and the screen glass smashed, but the touch screen works perfectly however if I take it back to the store, will it still be under warranty? Ive only had the phone for six months.
I have tried numerous chargers and batteries, doesnt fix the problem. If its not under warranty, would it be worth waiting for the official samsung ota update to android 4.1 jelly bean, or will the problem carry over.
I hope somebody could help me with this problem and give me advice about whether I'm covered under warranty. Thankyou
kylegriffies said:
Hi everyone,
First off, my samsung galaxy note n7000 has a strange battery problem. It charges really slowly in the wall but seems to be faster in a pc, and when it finally gets to 100%, I get the notification that says 100% charged; so I unplug and it quite literally jumps to; 1%, 67%, 84%, 15%, it differs everytime. Ive tried a factory reset and wiping cache paralition, nothing has worked. :crying:
This brings me to my second problem, a few months ago I dropped it whilst working(I'm a farmer, which explains why I dont know how to fix it) and the screen glass smashed, but the touch screen works perfectly however if I take it back to the store, will it still be under warranty? Ive only had the phone for six months.
I have tried numerous chargers and batteries, doesnt fix the problem. If its not under warranty, would it be worth waiting for the official samsung ota update to android 4.1 jelly bean, or will the problem carry over.
I hope somebody could help me with this problem and give me advice about whether I'm covered under warranty. Thankyou
Click to expand...
Click to collapse
Dear kylegriffies,
First on the battery problem, I can think of two possible explanations: 1) the battery aged, you need to change a new battery. But as we have seen you had down it before, so it must be a phone hardware issue. 2) There is a damage in some voltage detection unit, maybe a water damage or something that made it short a little bit?
For your the screen damage, that is an accident I guess. If you have insurance for accidental damage I guess you can fix it, but if not, the screen is not under warranty. Try to ask them if they can fix the circuit problem.
The best way I suggest is taking it to Samsung service center regardless if you have voided the warranty. Sometimes for luck too.
P.S If you work in the farm, I recommend a Otterbox case(if you get your screen replaced), so even if you drop them it's not likely to be damaged.
reactorcooler said:
Dear kylegriffies,
First on the battery problem, I can think of two possible explanations: 1) the battery aged, you need to change a new battery. But as we have seen you had down it before, so it must be a phone hardware issue. 2) There is a damage in some voltage detection unit, maybe a water damage or something that made it short a little bit?
For your the screen damage, that is an accident I guess. If you have insurance for accidental damage I guess you can fix it, but if not, the screen is not under warranty. Try to ask them if they can fix the circuit problem.
The best way I suggest is taking it to Samsung service center regardless if you have voided the warranty. Sometimes for luck too.
P.S If you work in the farm, I recommend a Otterbox case(if you get your screen replaced), so even if you drop them it's not likely to be damaged.
Click to expand...
Click to collapse
thanks for the reply
yeah bought a case as soon as i smashed so it never got worse and i dont have insurance unfortunatly... however, even if my screen is broke, will they still fix my battery problem? if it was a hardware issue... how could i resolve it?
cheers
Samsung will change it in warranty. I see no reason since battery related unit and screen is pretty irrelevant.
Sent from my GT-N7000 using xda app-developers app
reactorcooler said:
Samsung will change it in warranty. I see no reason since battery related unit and screen is pretty irrelevant.
Sent from my GT-N7000 using xda app-developers app
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Click to collapse
okay thats brilliant. will take into the store when i have time and let you know how i got on
Hi guys, I hope you can help me out here.
I have a Samsung Galaxy S4 Active, I originally purchased it in Malaysia, broke it and took it to Malaysian Samsung and had it replaced on the warranty. Fast forward 8 months later I am back in the UK, my phone is completely unmodified, original everything.
I place it on charge whilst I am using it in bed, I notice that it stops charging after a while of me using it, I assumed I must've knocked the cable, so I readjust it and carry on as normal until I put it on the side and go to sleep.
After waking up in the morning it becomes apparent that it didn't charge at all and the battery died in the night, I check the usb is still plugged into the phone and the plug socket, all a-okay. Strange. I then asked for my housemates charger, no luck still wouldn't charge.
A few days later a replacement battery arrives, also wouldn't charge. Must be the USB then surely? Well, I replaced that also, tested both batteries with it and still no luck.
Any idea guys? I'd hate to see an 8 month old phone die for no reason.
Thanks
P.S. I have tried it from a wall socket and my PC USB.
Maybe the USB port is busted? Was it hotter than normal when you last used it? Have you submerged it in water before the incident happen?
VIPNobie said:
Maybe the USB port is busted? Was it hotter than normal when you last used it? Have you submerged it in water before the incident happen?
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I have tried replacing the USB and it hasn't fixed it at all, and at no point has this one been submerged. I learned not to do that with the one that had to be replaced on warranty :/
Also all of the moisture indicators on the inside haven't been triggered, so it's not water damage.
HenriWW said:
I have tried replacing the USB and it hasn't fixed it at all, and at no point has this one been submerged. I learned not to do that with the one that had to be replaced on warranty :/
Also all of the moisture indicators on the inside haven't been triggered, so it's not water damage.
Click to expand...
Click to collapse
Just to be clear, you have replaced the usb port and not the usb cable, right? Have you tried letting a Samsung rep look at it? I know that the warranty can't be claimed but you could ask them to just check on it. Ask for an approximate price to fix it, canvass other repair stores and search for the parts needed so you can do it yourself if you want.
VIPNobie said:
Just to be clear, you have replaced the usb port and not the usb cable, right? Have you tried letting a Samsung rep look at it? I know that the warranty can't be claimed but you could ask them to just check on it. Ask for an approximate price to fix it, canvass other repair stores and search for the parts needed so you can do it yourself if you want.
Click to expand...
Click to collapse
Yeah I replaced the flex ribbon inside the phone itself. I was trying to get it sent into Samsung, but my Cyber Service Centre account stopped accepting my password and wouldn't accept any reset passwords, and Samsung stopped responding to my emails :/
I also emailed a British Samsung repair shop and they told me that they wouldn't look at it because it wasn't bought within the EU.
HenriWW said:
Yeah I replaced the flex ribbon inside the phone itself. I was trying to get it sent into Samsung, but my Cyber Service Centre account stopped accepting my password and wouldn't accept any reset passwords, and Samsung stopped responding to my emails :/
I also emailed a British Samsung repair shop and they told me that they wouldn't look at it because it wasn't bought within the EU.
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Click to collapse
That's unfortunate. I can't think of anything else aside from it being a motherboard issue. If it is, it will cost a lot. If you can, try going to other repair centers around your area; you might find one who can hopefully help you. Best of luck.
VIPNobie said:
That's unfortunate. I can't think of anything else aside from it being a motherboard issue. If it is, it will cost a lot. If you can, try going to other repair centers around your area; you might find one who can hopefully help you. Best of luck.
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Click to collapse
Thanks for trying to help anyways Nobie. I had the same thought that it must be the mobo, probably a surge fried it or something.
Today my G3's charger broke, where I can get a original replacement in India? or any other suitable charger, please guide me about the current part of the charger if no original replacement is available.
Mi charger is also a good replacement for Moto g3 charger. I m using it from last two months and it works quite well. :good:
shubh01608 said:
Mi charger is also a good replacement for Moto g3 charger. I m using it from last two months and it works quite well. :good:
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Click to collapse
I am using Asus charger with similar rating as moto g3 charger but I have noticed that the battery backup is reduced to a great extent, battery drains at 1%/minute approx if screen is on. I am getting only 2 hours and sometimes half an hour extra.
Once your battery has reached 100% the rate of discharge has nothing to do with the particular charger used.
---------- Post added at 05:15 PM ---------- Previous post was at 05:10 PM ----------
@arun356y
Almost any charger will suffice, but try to get a known brand with output of around 1500mA (1.5A), it will lessen the charge time.
thanks everyone got replacement from service center, actually I was worried because I have rooted my device but the guys there didn't checked for root and filed for replacement straightaway
I use ONLY a Moto OEM charger, easily available on fleabay.
Service
arun356y said:
thanks everyone got replacement from service center, actually I was worried because I have rooted my device but the guys there didn't checked for root and filed for replacement straightaway
Click to expand...
Click to collapse
Most (I said most,not all) of the guys who work at OEM service centers don't even know what bootloader and rooting are. Their work is just to check if there is any hardware or software problem, & if it's on the software side they just flash the stock rom, that's all they can do. One of my friend owned an Xperia, I unlocked his bootloader and rooted the device, sometime later he got into some hardware problem, the guys at service center didn't check if it was unlocked or rooted they just saw the warranty paper and repaired the device. The same happened with my friend's Galaxy.
rizwan.mahai said:
Most (I said most,not all) of the guys who work at OEM service centers don't even know what bootloader and rooting are. There work is just to check if there is any hardware or software problem, & if it's on the software side they just flash the stock rom, that's all they can do. One of my friend owned an Xperia, I unlocked his bootloader and rooted the device, sometime later he got into some hardware problem, the guys at service center didn't check if it was unlocked or rooted they just saw the warranty paper and repaired the device. The same happened with my friend's Galaxy.
Click to expand...
Click to collapse
Exactly...
See if your charger has broke you call or go service center see what they can do . Dont use the moto g4 or g5 turbocharger. Or you can buy flipkart smartbuy charger on flipkart.
Everything was going well with my phone. Went to sleep without plugging in and phone battery completely drained. Note 8 would not charge or turn on. Force reset didn't work either. Had to send it in directly to Samsung (Under Warranty). They advised me it could take 2 weeks to "Fix" & get back... NOT HAPPY!
Anyone else?
JameyS said:
Everything was going well with my phone. Went to sleep without plugging in and phone battery completely drained. Note 8 would not charge or turn on. Force reset didn't work either. Had to send it in directly to Samsung (Under Warranty). They advised me it could take 2 weeks to "Fix" & get back... NOT HAPPY!
Anyone else?
Click to expand...
Click to collapse
Of course you are not happy. Non of us would be. I make zero excuses for Samsung....but....In every brand there will be lemons the point is how well Samsung resolve your problem.
I would have thought that this being the most expensive Samsung mobile ever and considering its only been out a few months I would have expected Samsung to exchange for a new one on the spot. Samsung after sales just sucks.
I hope you get this sorted out. Let us know how you progress.:good:
Ryland :highfive:
Once I had to give my S6 on warranty back to Samsung when USB port stopped working. They told me after a week that I have to pay like 400-600 USD for repair. They didn't even care about warranty. Then I told them that I won't pay for it and after 2 weeks they sent me the phone without fixing it, but USB was working fine again after it came back. I think they sent it to repair anyway cause they thought that I will pay for it and then when I said no they just gave me back a working phone lol. It was supposedly an authorised Samsung Repair Centre.
And for the charging problem. Note8 has a little security thermal diode that checks if everything is okay with the battery. Maybe it fell off due to bad soldering and it just didn't allow Your phone to work. Battery security in Note8 is huge. It's more secure than any other phone. I'm wondering if Tesla cars have same amount of security as Note8 does.
Oh and by the way. Here in my country services suck too. I had to wait for 6 months to get my money back for my smartwatch that died after 3 days.
ProtoDeVNan0 said:
Once I had to give my S6 on warranty back to Samsung when USB port stopped working. They told me after a week that I have to pay like 400-600 USD for repair. They didn't even care about warranty. Then I told them that I won't pay for it and after 2 weeks they sent me the phone without fixing it, but USB was working fine again after it came back. I think they sent it to repair anyway cause they thought that I will pay for it and then when I said no they just gave me back a working phone lol. It was supposedly an authorised Samsung Repair Centre.
And for the charging problem. Note8 has a little security thermal diode that checks if everything is okay with the battery. Maybe it fell off due to bad soldering and it just didn't allow Your phone to work. Battery security in Note8 is huge. It's more secure than any other phone. I'm wondering if Tesla cars have same amount of security as Note8 does.
Oh and by the way. Here in my country services suck too. I had to wait for 6 months to get my money back for my smartwatch that died after 3 days.
Click to expand...
Click to collapse
Still waiting... Just called the repair center. My phone could not be repaired. They wouldn't give me a reason. Just said they would ship out a new one...WTF
JameyS said:
Still waiting... Just called the repair center. My phone could not be repaired. They wouldn't give me a reason. Just said they would ship out a new one...WTF
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Click to collapse
Hi, exactly the same issue with my Intl Note 8 128GB after a week or so, I'm still struggling to get support from vendor (eBay) but things are not progressing at all, I'll try to get it fixed but your comment is scaring me... did you tried another service center?
maxipvp said:
Hi, exactly the same issue with my Intl Note 8 128GB after a week or so, I'm still struggling to get support from vendor (eBay) but things are not progressing at all, I'll try to get it fixed but your comment is scaring me... did you tried another service center?
Click to expand...
Click to collapse
Samsung took over a month to just issue me another phone. They first gave me an s7. I called them & they told me that "I Authorized the substitute"
Which I certainly did not. How on earth do you accept a $200 phone for a $1000 Phone? I sent it back and they wouldn't give me a Note 8 because, "It was not the original phone that was not working". They told me they couldn't substitute an s7 for a note 8... I was like"WTF!" I original owned a note 8 and I bought it directly from them... I told them to trace the original IME number... Finally got it last week.
Warning: They were not able to fix it! And they wouldn't tell me what the problem was.
JameyS said:
Samsung took over a month to just issue me another phone. They first gave me an s7. I called them & they told me that "I Authorized the substitute"
Which I certainly did not. How on earth do you accept a $200 phone for a $1000 Phone? I sent it back and they wouldn't give me a Note 8 because, "It was not the original phone that was not working". They told me they couldn't substitute an s7 for a note 8... I was like"WTF!" I original owned a note 8 and I bought it directly from them... I told them to trace the original IME number... Finally got it last week.
Warning: They were not able to fix it! And they wouldn't tell me what the problem was.
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Well, that scared me much more!!! :crying:
It's good for you to have a replacement, I don't even have warranty so I'm at my own and my hopes are at the lowest level by now...
I'll update when I can get a report from the repair center.
Why the flaming title of this post? Do you want to initiate a collective histeria as with note 7? Because you mention "another battery issue" just go and claim warranty,these things happen all the time to ALL devices, gadgets, appliances, machines, vehicles, etc, the standard procedure as with any legally acquired item is precisely is to CLAIM warranty! just because you paid for a relative expensive device, it does not mean that all units will be perfect, warranty centers are full of many devices, even many times more expensive than a note 8, every day, car dealers receive cars, and so on, if you have a car, you would know what a REALLY pain is to make a warranty valid, so, think a little before begining to spread flaming concerns about something that is statiscally expected
winol said:
Why the flaming title of this post? Do you want to initiate a collective histeria as with note 7? Because you mention "another battery issue" just go and claim warranty,these things happen all the time to ALL devices, gadgets, appliances, machines, vehicles, etc, the standard procedure as with any legally acquired item is precisely is to CLAIM warranty! just because you paid for a relative expensive device, it does not mean that all units will be perfect, warranty centers are full of many devices, even many times more expensive than a note 8, every day, car dealers receive cars, and so on, if you have a car, you would know what a REALLY pain is to make a warranty valid, so, think a little before begining to spread flaming concerns about something that is statiscally expected
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I agree to disagree...
It's not the first time for me...or the second....or the third....or the fourth. It's on going with many people and many different devices.
True, manufacturers have problems which most of us can tolerate. But, it's like the sexual harassment we have today ... no one will talk about it alone....but collectively.....well, The "Flaming Title" caught your eye...so I did my job. Now, if people have a problem, they can come here to relate.
You no longer need to validate your point... it's taken