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I fell down recently and got a very small chip on my phone's side panel. Any idea if sony's warranty covers this damage? My phone is 3.5 months old.
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ravi_buz said:
I fell down recently and got a very small chip on my phone's side panel. Any idea if sony's warranty covers this damage? My phone is 3.5 months old.
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No. No offence, but it was your fault that you fell down, not Sony's, sorry. Did it affect the phone in any other way except the look of it?
Sent from my Xperia Z1 using XDA Premium 4 mobile app
gallardo5 said:
No. No offence, but it was your fault that you fell down, not Sony's, sorry. Did it affect the phone in any other way except the look of it?
Sent from my Xperia Z1 using XDA Premium 4 mobile app
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I know its my fault . I am just asking because when they initially marketed this phone with glass back and aluminium sides, they said they will cover all physical warranty for 6 months and other things for 1 years. Wanted to know if its covered or not
I'm pretty sure warranty doesn't cover that, however they can fix that if you pay for the reparation
they will deny under physical warranty saying damage is too small
No, NO; nO, no warranty for you.
When getting a waterdamage, they will say that the flaps weren't closed and you will argue that they were closed, basically they will try to first blame it on your recklessness.
Accidental Damage Cover in India
If i'm not wrong there is accidental damage cover for 6 months in India. The T&C can be found here: http://www.sony.co.in/productcontent/570382/productcategory/mob-phone
In Australia, no form of physical damage is covered by warranty.
Warranty only covers things where the manufacturer is at fault, and clearly you are at fault not Sony.
Also, that scratch is ... not really noticeable haha, i had a million of those on my (now dead) Z1.
ravi_buz said:
I fell down recently and got a very small chip on my phone's side panel. Any idea if sony's warranty covers this damage? My phone is 3.5 months old.
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No warranty is only for things that go wrong with your phone that were caused by a manufacturing fault. Ie: touchscreen issues. Dropping the phone, sitting on it or feeding it to your dog would be your fault. That being said if your phone does develop a fault they will more than likely fix the phone anyway, software related issues will be fixed and sent back, simple issues with hardware will also be fixed and the same phone sent back. But if its not cost effective then they'll just swap it for another one. Don't do anything silly though as its always down to them at the end of the day.
Sent from my C6903 using XDA Premium 4 mobile app
The metal ring came off the headphone port, I have no idea where it is.
Is my phone still waterproof?
These things give me mini heart attacks.
Yes someone has had this issue not too long ago. I think you should take it to the nearest service centre right away.
Sent from my C6902 using xda app-developers app
BreakShadow said:
These things give me mini heart attacks.
Yes someone has had this issue not too long ago. I think you should take it to the nearest service centre right away.
Sent from my C6902 using xda app-developers app
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That's the plan, they closed at 5 so I have to wait until tomorrow morning.
Be careful with the ring on the power button too, it can come off too like this one.
So I called Sony and they're saying that I'll have to pay for the repair since the piece is missing.
I'm walking down to the Sony store right now to yell at them.
JuicyBrah said:
The metal ring came off the headphone port, I have no idea where it is.
Is my phone still waterproof?
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Don't worry so much, it's still waterproof. For water resistant, the earphone jack of Sony Xperia Z1 was made specially. So lost the ring will not affect the waterproof function.
I said that after seeing the sony xperia Z1 tear down with my own eyes.
If you still can't be at ease, just repair it.
I sold my iphone 5 back in September to get this phone, but Sony can learn a thing or two from Apple regarding after sales care.
Rings have fallen off buttons and headphone jacks and on my phone my speaker grille curled up and fell off - yes believe it or not, but it's a piece of plastic mesh and it will show it's disdain to the waterproofing quality of the phone as soon as it's had one too many skinny dips in the bath with you...
My screen cracked spontaneously out on an extended holiday in South Africa and unlike an IPhone the few hairline cracks made the screen go mad so it was unusable and u like Apple the service centre simply refused to even look at it unless I paid R4,000 which is £280.
Sony refused to fix it under warranty as the phone was a UK model and I had to courier it back to the UK then wait ages for somebody to bring it along again.
So yes... I love the phone but it's made really poorly of what seems like good materials but not really.
Although I won't ever go back to Apple, when a compliment is due it's due. No phone's construction was ever as good as the iPhone 4/4S...
Sent from my C6903 using xda app-developers app
I called Sony and after the third phone call they said they would send me an RMA number by email. Two days later and nothing has arrived.
I don't understand why they are being so difficult for what looks like a 5 cent component.
I'm very disappointed with the service so far, I absolutely love the device but I was not expecting Sony's support to be so poor.
So, I just got this s5 and decided to take the water resistancs to a new level.
I first ended up going to Cedar Point Amusement park, and went to the water park with it. Took a few video's with it on the slides, etc. Then went to the Wavepool , kept in my pock so it was no more then a few feet under water at any time.
Worked great, phone was still working. Just an FYI, if you do use it underwater, your signal strength will die, no cell signal underwater guys, I first thought the phone fried, but then relized, that was the issue, and then in a min, 4G was back! (I was freaked when I realized my pebble told me I was not connected.) Played with my Sphero for a bit.
a week later, I was at a festival doing some shooting, I was invited to the pool, with all the drugged up artists ,.. They all thought I was on every drug known to man because I brought my phone in the pool to take pictures (a few under water ones too!)
So far so good. I will admit that the phone at no time was fully submerged for more then 5 or 10 min at a time. but the phone still works great, and just needs a rince and dry to get the touch screen to work nomaly again.
so far, I'm not afraid!. I got the Samsung wireless back, I know it's got the seal, so that one is next! this week!
eatonjb said:
so far, I'm not afraid!.
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To me it's a "just in case feature" lol... "just in case I..."
I left my phone in a bowl of water for an hour the first day I got it and everything is still fine.
Please report back to what finally drowns it lol.
w7excursion said:
Please report back to what finally drowns it lol.
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You all have taken playing with your phone to a whole new level. Maybe I can see testing Samsung's numbers, but who in their right mind is going to intentionally search for the time where the phone actually drowns?
shortydoggg said:
You all have taken playing with your phone to a whole new level. Maybe I can see testing Samsung's numbers, but who in their right mind is going to intentionally search for the time where the phone actually drowns?
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my theory, is if I am going to actualy do long swimming with it, I will put it my waterproof bag, but jumping into the pool for a quick jaunt, playing with my Sphero, or a waterslide where my phone is not UNDER water for more then a few min at a time, I will risk it.
I never keep phones long enough anyways.
eatonjb said:
So, I just got this s5 and decided to take the water resistancs to a new level.
I first ended up going to Cedar Point Amusement park, and went to the water park with it. Took a few video's with it on the slides, etc. Then went to the Wavepool , kept in my pock so it was no more then a few feet under water at any time.
Worked great, phone was still working. Just an FYI, if you do use it underwater, your signal strength will die, no cell signal underwater guys, I first thought the phone fried, but then relized, that was the issue, and then in a min, 4G was back! (I was freaked when I realized my pebble told me I was not connected.) Played with my Sphero for a bit.
a week later, I was at a festival doing some shooting, I was invited to the pool, with all the drugged up artists ,.. They all thought I was on every drug known to man because I brought my phone in the pool to take pictures (a few under water ones too!)
So far so good. I will admit that the phone at no time was fully submerged for more then 5 or 10 min at a time. but the phone still works great, and just needs a rince and dry to get the touch screen to work nomaly again.
so far, I'm not afraid!. I got the Samsung wireless back, I know it's got the seal, so that one is next! this week!
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Chlorine will destroy your waterproof capabilities.
Also your speaker will get saturated and sound like crap - eventually the phone will have a weak speaker resulting in popping/crackling sounds. Just FYI...You can take pictures and the phone can get wet but if your doing it everyday of summer, bad things could happen. I think the Active can do it better than the reg S 5, but I wont go swimming with it. Maybe take pictures once in a while in the pool.
? Makes No sense to me but hey i dont have a silver spoon in my mouth. Even if i could i woulnt cause its a waist of good hardware. Maybe everyone should be poor once in thier life and would appreciate things more.
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rbedell said:
Chlorine will destroy your waterproof capabilities.
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I highly doubt the chlorine content in a public pool is high enough to cause the waterproof seals on the S5 to deteriorate.
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msavic6 said:
I highly doubt the chlorine content in a public pool is high enough to cause the waterproof seals on the S5 to deteriorate.
Sent from my SM-G900W8 using Tapatalk
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It's probably not high enough to break the seal, yes, but your headphone jacks are being exposed to chlorine, as are your speakers. Filtered water at home wouldn't corrode the equipment as fast since... well that's chlorine's job, you're not drinking chlorinated water at home. But yeah, the speakers and headphone jack aren't directly part of the board if I'm correct, instead they are attatched to it (I suck at explaining things, bear with me please) by the looks of it, probably explaining why you can buy the headphone jack and speakers separately as replacement parts instead if the whole board. The reason why the slip is on the charging port is to protect the board, which is in more cases a lot more important than sound equipment. I hope I explained that generally well for no sleep in 36 hours. :laugh:
EDIT: What LuckyColdJohnson said
msavic6 said:
I highly doubt the chlorine content in a public pool is high enough to cause the waterproof seals on the S5 to deteriorate.
Sent from my SM-G900W8 using Tapatalk
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Chlorine, maybe not. Extra pressure against the seals, almost assuredly.
Sent from my SAMSUNG-SM-G900A using XDA Free mobile app
---------- Post added at 02:29 AM ---------- Previous post was at 02:25 AM ----------
The only thing i can say with absolute confidence is that if you brick your phone, don't expect much help. You're using the phone way out of the normal guidelines.
Sent from my SAMSUNG-SM-G900A using XDA Free mobile app
Some people have insurance policies, some people have more money and are willing to play with it. Some people are spoiled and didn't pay for their phone and can just ask for another one when it breaks. Whatever the reason, thank you.
tabascoz28 said:
Some people have insurance policies, some people have more money and are willing to play with it. Some people are spoiled and didn't pay for their phone and can just ask for another one when it breaks. Whatever the reason, thank you.
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Good point
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tabascoz28 said:
Some people have insurance policies, some people have more money and are willing to play with it. Some people are spoiled and didn't pay for their phone and can just ask for another one when it breaks. Whatever the reason, thank you.
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and some people take the risk and deal with the consequences. I have taken the phone in the pool, and when I am done, I do clean it off, do I plan on doing it on a regular basis, NO, I only did it because I was thinking, I had 30 days to return this phone if it explodes, so I took the risk, in general, If I ever do plan on going to the pool in the future, I have a waterproof bag that I use.
Now the shower, man, is nice to change the song and see whats playing. but I don't submerge it.
Long story short, I was asking for outcomes, I was not asking if anyone was a spoiled brat, had more money then god, did't care if the phone exploded or whatever, those are just troll answers, I was looking for experiences of people willing to take risks, what their device's outcome was, not their financial outcome.
and about chlorine and the seals, that is a legit concern, just like salt in salt water pools. I did not think of that, and this is why i asked.
Water + electricity = busted ****. Common sense. And when the first battery does explode (not 100% on if the battery will do this) from taking into elements they have no business being in I'm sure someone will jump on some lawsuit even though it was there fault cause we all know water and electricity go so well together.
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GDofWR420 said:
Water + electricity = busted ****. Common sense. And when the first battery does explode (not 100% on if the battery will do this) from taking into elements they have no business being in I'm sure someone will jump on some lawsuit even though it was there fault cause we all know water and electricity go so well together.
Sent from my SAMSUNG-SM-G870A using XDA Premium 4 mobile app
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What? The phone is built to withstand a certain degree of water, hence the iP67 rating, I don't underatand why you are jumping to these astronomically implausible conclusions.
I don't know if you have seen the videos on YouTube but the S5 is highly resistant to water, even more so than the IP67 rating would lead you to believe.
Batteries can explode from various things, sitting too long can cause them to puff up, a direct impact/force can also cause it to explode.
Water+Electricity is bad but telling people their battery will explode if their S5 encounters water is simply doing a disservice to them. There are limits to the S5's water resistance as there are limits to many other things in life, we respect those limits and stay within the designated "safe" boundaries. There is no difference with the S5, respect the limits of the water resistance and continue enjoying the feature.
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msavic6 said:
What? The phone is built to withstand a certain degree of water, hence the iP67 rating, I don't underatand why you are jumping to these astronomically implausible conclusions.
I don't know if you have seen the videos on YouTube but the S5 is highly resistant to water, even more so than the IP67 rating would lead you to believe.
Batteries can explode from various things, sitting too long can cause them to puff up, a direct impact/force can also cause it to explode.
Water+Electricity is bad but telling people their battery will explode if their S5 encounters water is simply doing a disservice to them. There are limits to the S5's water resistance as there are limits to many other things in life, we respect those limits and stay within the designated "safe" boundaries. There is no difference with the S5, respect the limits of the water resistance and continue enjoying the feature.
Sent from my SM-G900W8 using Tapatalk
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The battery exploding is more or less hypothetical as I said I wasn't a 100% and furthermore like I said water and electricity don't mix. One little flaw in you precious waterproof seals and poof your phones done. I myself have noticed just from charging my phone the USB flap is already loose so no I would not trust submerging my phone in water at any depth. and as for the waterproof rating i would think that applies to things like getting caught in the rain on your phone or dropping it in the toilet and ouickly removing it. Not jumping in a pool or going scuba diving and taking pictures underwater. Purposely Taking your phone into water or any other liquid is just STUPID it's water resistant not watertight or waterproof. Do with your phone what you will I just hate seeing hardware abused even if it is not mine. Sorry if this upsets anyone just my opinion.
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GDofWR420 said:
The battery exploding is more or less hypothetical as I said I wasn't a 100% and furthermore like I said water and electricity don't mix. One little flaw in you precious waterproof seals and poof your phones done. I myself have noticed just from charging my phone the USB flap is already loose so no I would not trust submerging my phone in water at any depth. and as for the waterproof rating i would think that applies to things like getting caught in the rain on your phone or dropping it in the toilet and ouickly removing it. Not jumping in a pool or going scuba diving and taking pictures underwater. Lastly this was supposed to be about opinions well here mine. Taking your phone into water or any other liquid is STUPID it's water resistant not watertight or waterproof. Do with your phone what you will I just hate seeing hardware abused even if it is not mine. Sorry if this upsets anyone just my opinion.
Sent from my SAMSUNG-SM-G870A using XDA Premium 4 mobile app
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The IP67 rating means Ingress Protection, the S5 in this case is 100% Dust proof as it has the highest value on the scale for dust resistance. The 2nd number in which the S5 has a 7 means water resistant at depths of up to 1m for up to 30 minutes, there is only one level above the S5's rating. This rating is given based on standardized testing so assuming you follow the specified limits and make sure your port covers are sealed, you should be fine taking your device with you in up to 1m of water.
Regarding the loosening of the port cover, that is a major point of concern. My port cover is still very tight fitting but I am have been extremely cautious in making sure it stays at 90° from the opening and doesn't bend in any other direction as to not weaken the flap.
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msavic6 said:
The IP67 rating means Ingress Protection, the S5 in this case is 100% Dust proof as it has the highest value on the scale for dust resistance. The 2nd number in which the S5 has a 7 means water resistant at depths of up to 1m for up to 30 minutes, there is only one level above the S5's rating. This rating is given based on standardized testing so assuming you follow the specified limits and make sure your port covers are sealed, you should be fine taking your device with you in up to 1m of water.
Regarding the loosening of the port cover, that is a major point of concern. My port cover is still very tight fitting but I am have been extremely cautious in making sure it stays at 90° from the opening and doesn't bend in any other direction as to not weaken the flap.
Sent from my SM-G900W8 using Tapatalk
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Yea the flap is what has me believing it shouldn't be submerged. Say your sitting poolside and drop ur phone in, Yea it's good to have the iP67 rating but just from removing the USB flap to charge i would throw that rating out the window. It's loose
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Hi everyone,
I got my Z3 compact a week ago and all is good, but I just noticed something weird on the edge of the screen, it's like there's a wire or something popping out in the gap between the screen and the frame. This got me wondering if there might be a problem with the water resistance, what do you guys think?
The device is brand new and didn't suffer from any drops or any weird maneuvers, didn't even been tried in water.
Thanks and have a good day.
Sent from my D5803 using XDA Free mobile app
looks like a misplaced gasket... try the pressure sensor in test mode, open dialer and digit *#*#7378423#*#*, then service tests and pressure sensor... push oh the screen, if the pressure doesn't change even a little bit, your phone is not waterproof and needs to be sent for repair
p.s. when I say push, I mean apply a reasonable force to the screen, not crack it.. if it really is a misplaced gasket, the pressure will be steady.. if not, you'll notice continuous micro-variations in pressure as you hold the phone in your hand
Actually it rises by 3 or 4 millibars and drops back (to lower value than the original) in two or three seconds.. This means it's intact I guess?
Sent from my D5803 using XDA Free mobile app
I have the same problem with my z3 compact. But it's on the opposite side where yours have occurred. I don't know how much it would cost to get it fixed but I assume it would be a little expensive because I do think they have to replace the whole front LCD+Digitizer that comes with it's own adhesive.
But I'm not bothered about it at all because even when it was still intact, I said to myself that I would never put or drop this phone on the pool or water. I bought myself a protector just incase I want to take underwater pictures.
yes, it seems so.
But if you've just bought it, I'd return it anyway and buy another
Did it happen just like that or was it there since you bought the phone?
I agree with you, not gonna expose it to water, but still it sucks that you have a water resistant phone and you worry about water.
Sent from my D5803 using XDA Free mobile app
Thanks, I bought it without Sony's garantie because it costs extra, so I don't think they will exchange it. I'm going to keep it since everything else is fine.
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heart_of_life said:
Thanks, I bought it without Sony's garantie because it costs extra, so I don't think they will exchange it. I'm going to keep it since everything else is fine.
Sent from my D5803 using XDA Free mobile app
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That does not sound right. The manufacturer's warranty should cover defective products. You have to pay extra for that? Mine was repaired under warranty (for a different problem) without paying extra for a warranty.
To me it's seem that the screen is a bit high too on the angle, in mine the glass is parallel or maybe a bit lower compared to the frame, yours seems like the glass is higher compared to the frame, how much is the value of millibar?? 10k+ about??
scottjb said:
That does not sound right. The manufacturer's warranty should cover defective products. You have to pay extra for that? Mine was repaired under warranty (for a different problem) without paying extra for a warranty.
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I'm in France and the system of warranty is terrible , they just cover major dysfunctions of the phone (touchscreen not working, defective camera..), when I asked the store about this today they said it's probably some manufacturer installed tool to help open up the phone in case of repair!! could it actually be this??
SIRKRA said:
To me it's seem that the screen is a bit high too on the angle, in mine the glass is parallel or maybe a bit lower compared to the frame, yours seems like the glass is higher compared to the frame, how much is the value of millibar?? 10k+ about??
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Actually that's just the protective tempered glass I installed
The value of pressure was around 1004 since I got the phone, today I found it to be 994 but still responding to pressure. Is this normal?
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heart_of_life said:
I'm in France and the system of warranty is terrible , they just cover major dysfunctions of the phone (touchscreen not working, defective camera..), when I asked the store about this today they said it's probably some manufacturer installed tool to help open up the phone in case of repair!! could it actually be this??
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Oh, I see.
No, that is not something to help open the phone. If it were, they would all have it.
It's only been a week, the store should easily be able to exchange it for you. If not, Sony will.
Sent from my Xperia Z3 Compact
So apparently my S6 Edge's screen cracked, edge to edge, precisely, diagonally UNDERNEATH THE GLASS..
This blows as basically Samsung won't do anything about it, ATT won't do anything about it. I won't be able to trade it in for ATT Next, and basically screwed the 914 dollars for this phone.
Sure the phone still works, there are no issues, but the crack is horrible to the eyes.
I can tell you as a first time Galaxy buyer, I already bought a LG G4, and plan on doing an insurance claim which will cost me 200 dollars and try and sell it or something, then I will never think about buying a Samsung device again. Poor quality control.
I am just saying, very disappointed with Samsung on this..
Did you get insurance?
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kejar31 said:
Did you get insurance?
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Yes, it just costs 200 dollars to use. I remember when insurance was only like 50 bucks.
I got an LG G4, Samsung agreed to replace the screen, so once I get that done I'm just going to sell the phone.
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y2kbadbug said:
Yes, it just costs 200 dollars to use. I remember when insurance was only like 50 bucks.
I got an LG G4, Samsung agreed to replace the screen, so once I get that done I'm just going to sell the phone.
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I thought if you didn't use insurance in 6 mk month's or a year it drops down to 100.. Might be in your best interest to call and double check
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http://www.att.com/shop/wireless/services/mobileinsurance-sku1040075.html
Notice this piece... "Enrolled customers that are claim-free for 6 consecutive months or more can save 25% to 50% off the standard deductible"
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Mine did the same, att didnt do anything for me and samsung wouldnt either. I just gave up on it and ate it... Cracked screen after 2 weeks and no drops lol
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MrPlNK said:
Mine did the same, att didnt do anything for me and samsung wouldnt either. I just gave up on it and ate it... Cracked screen after 2 weeks and no drops lol
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I have a hard time understanding how this is possible. I've dropped my phone several times and never cracked the screen. Stop putting your phone's in skinny jeans lol
Sent from my SM-G925V using Xparent Green Tapatalk 2
Man idk. Im sure youve seen me around, im a phone whore and buy pretty much every highend android phone that drops and somehow this s6 cracks in my pocket. Blew my mind.. Whatever ill be off to something new soon
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My phone was not in my pocket.
It was gently resting on a solid surface. I picked it up, used it, was fine, set it down, picked it up again, cracked screen. The screen looks more like a tension crack than anything.
Samsung said they might be willing to cover it under warranty since there is NO impact marks at all. So I shipped them my phone and I am waiting. If they don't fix it, I'll insurance claim it. Either way after all is said and done I will basically sell the phone as I bought the G4 and its so much better.
I'm a union laborer and keep my phone in my pocket at all times with just the slim grinke case and every once in a while I lean on it hard or something hits it I get worried look at it and it's always good
So Samsung just told me that YES the crack is only on the inside of the screen, that the screen itself does not appear to be damaged. However, they will not cover it under warranty.
I shall vow to never purchase a Samsung product ever again. This phone has been a nightmare when it comes to quality control.
Original cost was 235. With enough complaining I got it down to 108.
My S6 glass did get a thin crack from the right side of the home button to the edge of the screen after one day of use. Did not drop it, or any abusive treatment, the day I used it.(Kept in my jacket pocket when it was not in use)
Returned it to be checked and hopefully repaired, but no such luck. Got it back unrepaired and had to pay the cost for the check. (Explanation from the workshop was that the glass on the S6 does not break, and this was their first case, so no warranty repair)
Will check with Samsung directly, but based on the other posts in this tread i'm not to optimistic.
Has anyone got a cracked glass repaired on warranty?
Just a comment to those with this phone that *haven't* had this issue, you have to remember that engineering and QC are essentially a numbers game. Areas that might have problems aren't going to go bad 100% of the time, even under duress.
If anyone remembers the days of bad pixels, they didn't happen to every screen. And the manufacturers were basically balance the cost of the technology, QC, and warranty claims. It didn't serve anyone for people to say, "But *I* don't have bad pixels," when others users are reporting that they are not only having bad pixels cropping up with new devices *and* the manufacturer told them to pound sand.
The edge screens are a new innovation and are going to have some sort of failure rate. Samsung can't produce hundreds of thousands of devices and not have at least one failure that had nothing to do with the end user.
This probably didn't pop up frequently enough (or at all) during testing and QC didn't have adequate means to identify devices that might experience this failure (perhaps due to the way the screen or display is mounted to the phone chassis) and, now that there are enough numbers in the wild, people are experiencing a problem that is clearly the fault of the manufacturer.
Samsung then compounds the issue by saying they won't fix or replace it under warranty.
That's pretty shameful. I say this as someone with a lot of Samsung devices.
Also, remember that Samsung has a pretty long history of defects that they wouldn't deal with under warranty. The original Galaxy S had GPS problems that essentially rendered that feature unusable on a large number of devices and Samsung did nothing and offered no warranty service despite it clearly being manufacturer defect.
Let's focus on the problem rather than tell people that are reporting it to stop wearing skinny jeans.
This same thing happened to me, I have a hairline crack going from the top left of the phone all the way down to about 1 inch from the bottom left, from the edge to just past the edge in a curve.
I never dropped the phone, and it's in a case... no marks on the case nor on the phone that would indicate it had a fall and I know I didn't drop it. And I don't wear skinny jeans either.
I am thinking there must be a design flaw on these curved screens (I notice the phone does get very hot when charging, and am thinking if there was a fault in the glass the heat from charging could have caused it to crack?) - anyone hear anything more on it, is it any more rampant than what has been discussed here, any signs of Samsung admitting there may be a flaw in the design and that they would cover it under warranty?
I've only had the phone just about 1 month :\
I had the exact same thing happen to me. It was only about a month after I bought it. Mine was just sitting on the table (face up) and I actually heard it crack. Made a "tink" sound. Never dropped it before and I'm very careful with my phone.
I do have insurance, but I'm not spending any more money on this POS ..
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