Database Develop

Does your Diamond feature Newton's rings?

I am currently really interested in a Diamond, however the thread Oily liquid underneath screen - from nowhere kinda make me reconsidering it. Because of that I contacted HTC and received a surprisingly quick reply, stating that nearly every device sent in had a physical damage
Dear Sir, I can confirm that this fault is normally caused by physical damage to the device. Nearly every single device we have repaired with this fault has had some form of physical damage that has led to the fault. Of course the few that haven't were repaired under warranty. I quote directly from our repair centre: This issue is caused by air/liquid entering the LCD layer, and is nearly always OOW (Out Of Warranty) as it can only be caused by excess pressure on the screen. As long as you look after the device, and take care of it, this issue is unlikely to affect you. We have numerous Touch Dimonds here in our support centre, around 3 or 4 for each language we support, and not one of them have displayed this issue.
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Today I took a look at some models on display in several stores and except for one all showed the same effect described in this thread. However I have to admit that this might not be the perfect example for a comparison as those poor phones probably not get treated extremely well in stores.
So I hope to find out with this poll how many people really have got this issue, respectively how many of them can explain it with too much pressure.
Thanks everyone.

I had exactly the same problem. Just went back to T-Mobile Netherlands, and they admitted directly that this is a common issue. They repaired it under warranty conditions at no fee at all. They just replaced the entire screen and luckily I've never faced the problem again.
Also, when the oilish liquid was there, the screen alignment was always a little outlined, and when you tap the slylus on that spot you can hear a strange hard "click".

Thanks to all voters, so far all voted to have no problems, except for one, I suppose peponline.
More opinions/votes appreciated.

I've got it on my 7 month old diamond - screen works ok, but tapping it isn't soft like it used to be. Not a bad enough problem to send it back and be without a phone for a couple of weeks, or risk being charged for!

Thanks for your post Alpsp, did it happen for no reason or did you do touch the screen once too hard?
Those who voted the third option, are you definitely sure it couldnt have come from too much pressure - maybe unnoticed in the pockets?

More comments/votes appreciated.

Hi Lutent, I can honestly say I don't believe I've put any abnormal amount of pressure on the screen - I'm pretty careful with the phone, it doesn't have a single scratch on it yet.
What is strange though, is that I've just tried to take a photo of the liquid for you, but it has completely disapppeared!
The only reason I can think of for this is that it hasn't been in my pocket all morning so will be cooler than usual. Also it doesn't show up so much in daylight - I'll have a look later tonight and see if I can photograph it

Hi all
I have the same issue. mine covers 50 % of the screen.
Whats funny is that its exactly right smack in the middle of the screen
its like a zoom box of the screen.
It appeared suddenly and all my touch screen alignments runs as well.
didnt have time to send for warranty until recently.
have sent it in now currently waiting for repairs to complete.
so far no news about if its OOW

smudge
Had this problem for some short time, the touchscreen has become hard to handle, as it's not very precise in the area of the "liquid spot", covering 1/9 of the center of the screen. Have no clue of where it came from.
Just sent an mail to the store, demanding replacement refering to this as a common problem after doing some reseach at different forums online.
Waiting for reply. Will notify the results.

Same problem with my HTC Fuze. It looked perfect. Never dropped. Made call. Looked good. Pulled it out 5 minutes later...the square was there. (I had just flown from Atlanta to LAX...I wonder if atmosphere had anything to do with it???)
Definitly a defect in design.
PS...The letter they sent is BS. It's not the LCD but the touchscreen. The touchscreen is touching the LCD...in my case anyway.
You will probably also notice a slight curvature of the touchscreen down toward the LCD if you look closely.
The reason they don't want to repair them is because this is the most time consuming repair. The phone has to be completely disassembled to attach the cable.

I am really pissed. i had liquid under the display just two days after I bought it.
I am super careful with all my electronic devices and not once did I have to send in any device to get it repaired.
the D2 was also always in the leather pouch.
For some reason, initially the oily liquid disappeared and I could keep on using it, however not it is there permanently and when I called the warranty place, they said that most likely I will have to pay for the repair as displays are not covered by warranty.
I am really pissed and would recommend buying a different phone. Sooner or late I bet everyone will have this problem. It happened to me after just two days, I can not imagine it to last 2 years or so...

Sigh... same issue here. I just bought a TP from a good friend of mine who is exceptionally carefull with his phones and I've just noticed a big part of the screen (1/4) being full with the Newton Rings.

Samsung Warranty on cracked Displays

My unit suddenly has a crack on the left side of the screen , never dropped it or hit it
i was wearing a pretty thick pants with tight pockets , if it got damage on my pocket.. it stills counts as users fault right ?
but damn that's pretty fragile Gorilla Glass 5 , I remember dropping my Note 4 multiple times without it breaking

andr3wchong said:
My unit suddenly has a crack on the left side of the screen , never dropped it or hit it
i was wearing a pretty thick pants with tight pockets , if it got damage on my pocket.. it stills counts as users fault right ?
but damn that's pretty fragile Gorilla Glass 5 , I remember dropping my Note 4 multiple times without it breaking
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not being insensitive, but if it didnt have the crack when you got it, then its accidental damage. they don't cover it under warranty. warranty info is here in painful detail https://www.samsung.com/us/Legal/Phone-HSGuide/#What%20is%20covered%20and%20for%20how%20long?
only they decide if damage caused by person or a defect. under what is covered and for how long. also you can either send to samsung for repair or ubreakwefix which is associated with samsung. note 4 was a flat screen but note 8 is curved. youre looking at 175 to 230 depending on where you take it to. locations for samsung stores and ubreakwefix are all over the USA. if you want to file for a RMA repair, you can contact samsung live chat. they are open all the time. Also in the philippines https://www.samsung.com/ph/support/service-center/ hope you found this helpful

ok thanks , no RMA for me.. should have known these new devices would be fragile. since it's bezel less , my previous phone Note 4 was very durable ,

Opinions needed: Broken Screen fallen or intentional damage

I have a friend, whom I think has been in targeted personal attack from someone close. In a span of 1 months there has been multiple incidents (2 mobiles + some other critical belongings). Since all this happened while there was some family function going on only 2 incidents has raised questions. But one of them made quite doubtful, so I need a help in identifying whether this screen is genuinely a fallen mobile phone or thrashed (purposefully).
I haven't seen something like this on mobilescreens unless it was runover by a car or thrashed with some wide stuff intentionally. I cannot tell my friend about this as I don't want to put suspicions in people's mind unless I am sure and without a pretty decent evidence.
Points I noticed
1. The protective screen is shifted 1-2mm
2. The protective screen has lifted at top
3. There feather like damage on lower left corner of screen (screen facing you) which extends quite a lot feels like an
4. There's no damage or DENTS on edges or back (from silicon case?)
5. Across the screen there's a very definitive line which begins at lower left corner.
6. About 1 inch above it seems to have taken a flat impact instead of hitting hard surface..
BTW touch works and phone can be used. I will get couple more picture
Image descriptions
a2-1: Photo taken from top. What you see is not reflection but the protective screen is pushed upwards so there are airpockets underneath it
a2-2: phone in little tilted position look at the notification light and camera areas to see scree protector shift
a2-3: lower part too many fine lines
a2-4: another tilted picture

ramanvemman said:
I have a friend, whom I think has been in targeted personal attack from someone close. In a span of 1 months there has been multiple incidents (2 mobiles + some other critical belongings). Since all this happened while there was some family function going on only 2 incidents has raised questions. But one of them made quite doubtful, so I need a help in identifying whether this screen is genuinely a fallen mobile phone or thrashed (purposefully).
I haven't seen something like this on mobilescreens unless it was runover by a car or thrashed with some wide stuff intentionally. I cannot tell my friend about this as I don't want to put suspicions in people's mind unless I am sure and without a pretty decent evidence.
Points I noticed
1. The protective screen is shifted 1-2mm
2. The protective screen has lifted at top
3. There feather like damage on lower left corner of screen (screen facing you) which extends quite a lot feels like an
4. There's no damage or DENTS on edges or back (from silicon case?)
5. Across the screen there's a very definitive line which begins at lower left corner.
6. About 1 inch above it seems to have taken a flat impact instead of hitting hard surface..
BTW touch works and phone can be used. I will get couple more picture
Image descriptions
a2-1: Photo taken from top. What you see is not reflection but the protective screen is pushed upwards so there are airpockets underneath it
a2-2: phone in little tilted position look at the notification light and camera areas to see scree protector shift
a2-3: lower part too many fine lines
a2-4: another tilted picture
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These pictures were taken just after the alleged incident or were are taken after the phone was in use post-incident?
The damage is similar to phones that fall face down, flat (has happened to me as well). This seconds your opinion about flat impact and also explains why there is no damage on the back.
Now, for screen protector. Maybe, when the phone fell the screen protector came out because of the huge cracks (this is exactly what happened with mine) and then it was put back, though, not with much precision. This is where my question stands if it's the latter case then maybe the person behind this alleged incident hurriedly put the screen protector back. If not, then maybe the screen and came out in day to day usage and the owner reinstalled it not caring much about the placement because of already broken screen or maybe if shifted by itself in a bag or pocket.
If you are really suspicious and you think this happened in absence of the owner, you can check the timeline under Google maps to see where the phone was when, according to you this was happening. Provided, the owner and the phone were seperated at the time this happened and you know the exact whereabouts of the owner at that instant.

Njaiker said:
These pictures were taken just after the alleged incident or were are taken after the phone was in use post-incident?
The damage is similar to phones that fall face down, flat (has happened to me as well). This seconds your opinion about flat impact and also explains why there is no damage on the back.
Now, for screen protector. Maybe, when the phone fell the screen protector came out because of the huge cracks (this is exactly what happened with mine) and then it was put back, though, not with much precision. This is where my question stands if it's the latter case then maybe the person behind this alleged incident hurriedly put the screen protector back. If not, then maybe the screen and came out in day to day usage and the owner reinstalled it not caring much about the placement because of already broken screen or maybe if shifted by itself in a bag or pocket.
If you are really suspicious and you think this happened in absence of the owner, you can check the timeline under Google maps to see where the phone was when, according to you this was happening. Provided, the owner and the phone were seperated at the time this happened and you know the exact whereabouts of the owner at that instant.
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The pictures are taken just few hours after damage was noticed. It was found as such by the owner of the phone. It was left with other phones as all of us went to serve food (it was family function with 100 or so people). And the person in question was asked to take care of it. Not personally handed over but told phones are there and move to a safer location out of reach of children. I was also present at the function, hence these questions came to my mind. And those questions got wings since in all incidents that happened to my friend, the person in question was also present.

Gap between screen and frame.

So I've just been using my phone in low light and ive noticed there is light showing through a gap between the screen and the phones frame.
It starts just above the power button and goes for about 30mm upwards.
Going to the service centre on Sunday. I really hope they replace it rather than try a screen replacement. I'm just worried it's the battery expanding.
I've circled it in blue. The light below it is the edge of my screen protector.
For the record my phone is unmarked never been dropped.

I noticed the same issue after I had my screen replaced. There was no gap out of the box, and now I'm worried about water resistance, on top of other things.

oddbehreif said:
I noticed the same issue after I had my screen replaced. There was no gap out of the box, and now I'm worried about water resistance, on top of other things.
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Mines never been replaced.
A chat with Samsung online told me to do a factory reset ?

clax6 said:
So I've just been using my phone in low light and ive noticed there is light showing through a gap between the screen and the phones frame.
It starts just above the power button and goes for about 30mm upwards.
Going to the service centre on Sunday. I really hope they replace it rather than try a screen replacement. I'm just worried it's the battery expanding.
I've circled it in blue. The light below it is the edge of my screen protector.
For the record my phone is unmarked never been dropped.
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Most of the note 9 got it, I also do and didn't have a single problem for 8-9 months. Returning the phone like that if not really soon after purchase will lead to refurbished phone given to you (99% about that) and I think it's safe to say that refurbished phone used from someone else and having God knowns what issue fixed (hopefully) is worse than having a slight light bleed reflection.
Still, while I am saying that I strongly think that 1000 euro priced phone should not have such a QA defects (even a 300 euro one should not). Beside that my note 9 is literally flawlessly perfect and my display is also 100% perfect uniformity (you can search for that problem, part of the screen are less bright vs others... and this is a deal break).

Proximity sensor always shows high (far) value after screen replacement

My Galaxy M21 phone's AMOLED screen got damaged due to liquid penetrating a few days ago. I went to the repair shop and asked to replace the screen with LCD one.
After replacement, everything is working fine, except for the proximity sensor. It always reports far proximity even if I bring a surface completely covering the screen. During calls, the screen does not automatically turn off when bringing it to my ear.
I have asked the repair person, and he replied that the LCD screen does not have holes to accommodate the sensor properly, so it is blocking the sensor. But AFAIK if that's the case, the sensor should always report near value, not far.
Is there any solution for this or is this a known problem due to LCD screen replacement?

Welcome to XDA
Not really if the mobo doesn't support the alien hardware.
The firmware instruction set may able to be altered to get the new hardware to work as you want.
It been better to use the original display, but not doing so you opened a can of worms.
Water damage? Possibility of mobo damage as well particularly if the battery wasn't quickly disconnected. If it was salt or brine water it's already dead.

blackhawk said:
Welcome to XDA
Not really if the mobo doesn't support the alien hardware.
The firmware instruction set may able to be altered to get the new hardware to work as you want.
It been better to use the original display, but not doing so you opened a can of worms.
Water damage? Possibility of mobo damage as well particularly if the battery wasn't quickly disconnected. If it was salt or brine water it's already dead.
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By water damage, I meant a small amount of water somehow got into the screen and darkened the screen slowly starting from one side (a common thing on AMOLED displays).
I can assure that the water didn't cause any problem other than the screen, because I regularly check the device stats & sensors. The proximity sensor is behaving like this after screen replacement.

Well the former of what I said then applies.
I'm surprised it will even function with an LCD.

I went to the repair shop and asked to replace the screen with LCD one.
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The proximity sensor is behaving like this after screen replacement.
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Sorry to barge in friend,
Thats why I am very careful with 3rd party repair vendors, I have lost many phones to them, they REPLACE new hardware with old spare components,its a bad habit they have & thats why the OEMs have "Authorized Service Centers" exactly for this reason.
For Shamshung devices I suggest you go to Shamshung Authorized Service Center only as Shamshung parts are quite in demand because of good build quality.
Small Story: Few days ago I went to Shamsung Service Center to try to downgrade my M21 from A13 to A11 (my phone is within warranty) & as expected they told me "only upgradable not downgradable sir!". I knew they were lying because a friendly shamshung service center guy once told me they do everything there internally, they have repair softwares there. Anyway, so I took the phone to a 3rd party repair station and the owner named Salman told me he has downgraded so many Shamshung phones of newer models, all I have to do is leave the phone with him for about 10 hours & he will downgrade from A13 to A12.5 then to A12 then to A11.5 and finally to A11 so it will take time, NO! he was lying! He was charging me a biggish amount but not just that he needed 10 hours to fix the mess that would happen when he stole & replaced the new components with older ones. Thats why Authorized Service Centers only friend.

@OldNoobOne I already went to Samsung's authorized service centre, but they only can replace the screen with AMOLED.
I was desperately trying to avoid AMOLED screens this time because they get damaged easily and are more fragile than LCDs (that's my experience with them).
Don't know how much correct I am, but I have seen most AMOLED screens getting damaged completely due to the slightest of shock or due to a single drop of water somehow seeping into it. I have never seen this type of problem with LCD screens.
Looks like I should have bought a phone with an LCD screen in the first place.

Puspam Adak said:
@OldNoobOne I already went to Samsung's authorized service centre, but they only can replace the screen with AMOLED.
I was desperately trying to avoid AMOLED screens this time because they get damaged easily and are more fragile than LCDs (that's my experience with them).
Don't know how much correct I am, but I have seen most AMOLED screens getting damaged completely due to the slightest of shock or due to a single drop of water somehow seeping into it. I have never seen this type of problem with LCD screens.
Looks like I should have bought a phone with an LCD screen in the first place.
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Yes friend, not just that LCD screen phones tend to consume lesser battery too. Another way to avoid AMOLED issue is that is to use a plastic pouch during rains etc. (there is no problem in communications) or also use a flip-cover instead of normal plastic/rubber back covers only. Just use a good quality scratch/screen guard like 3D+ and LCD will look quite like AMOLED

Puspam Adak said:
@OldNoobOne I already went to Samsung's authorized service centre, but they only can replace the screen with AMOLED.
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That makes perfect sense. Using an aftermarket LCD display does not.
Puspam Adak said:
I was desperately trying to avoid AMOLED screens this time because they get damaged easily and are more fragile than LCDs (that's my experience with them).
Don't know how much correct I am, but I have seen most AMOLED screens getting damaged completely due to the slightest of shock or due to a single drop of water somehow seeping into it. I have never seen this type of problem with LCD screens.
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All phones should be kept dry regardless of the IP rating. As you found out the AMOLED diodes used in displays are water soluble. The displays are sealed but if the seal is breached by water they will be destroyed in short order. Always use a good case to protect from impacts and high G loading induced damage when dropped. Wipe all water off immediately.
This N10+ in my has always been in a good case and unfortunately has been dropped onto concrete many times (zero visible damage). It has well over 8k hours on it. The display shows no sign of damage or degradation whatsoever. Don't use in direct sunlight and use manual brightness keeping the brightness at 50% preferably less it will get many years of service.
Puspam Adak said:
Looks like I should have bought a phone with an LCD screen in the first place.
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AMOLED displays use -less- battery, have infinite contrast (pure black) and the best color gamut. Higher and variable refresh rates are also possible, but these tend to use more power.
They are more expensive and have shorter, finite lifespans. Other than lifespan they are superior to backlight LCDs. That's assuming you protect the phone from drops and the design/QC was good when manufactured. Of course display quality can vary from manufacturer, model and individual displays. It could be you got a defective AMOLED display from the get go. Samsung's QC has been slipping in recent years it seems. A used N10+ in good condition might have been a better choice than a new midrange Samsung. It remains one of the best phones Samsung ever produced.
LCD displays are easier and cheaper to manufacture so you pay more for AMOLEDs.
If you prefer LCD displays by all means use them.
They are more rugged but not bulletproof by any means.
(Always protect LCDs from solvent exposure like isopropyl alcohol; they are open vented to the atmosphere and solvents can poison/destroy them.)