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Updated my phone to the latest update. I was looking forward to volte and simultaneous voice and data. Now my external speaker doesn't work right. When I'm on a phone call speakerphone doesn't work and the alarm sound cuts in and out. The odd thing is when I play songs off of Spotify the external speaker is fine. Has anyone else seen this issue since they took the new ota?
I've noticed that when I'm on a voice call the speaker has a lot of static noise when the volume is all the way up. When I turn the volume down or put it on speaker however, it sounds perfectly normal.
Yeah I have that same behavior as well. I still can't get the alarm to have sound. My phone just vibrates. No one else is having sounds issues after the OTA?
I had to turn off HD voice.
My volume is fine, but my volume up button rarely works. I have to go into settings to turn my sound up. Down is fine.
for all of you having issues try doing a FDR.
My alarm works fine but I'm using Zedge for my ring tones and notifications. Don't know if that has anything to do with it. What I little I have had HD voice switched on I get the same static noise in my speaker at full volume, no static with HD voice off. I agree with the_rooter about HD voice.
Posted by the the_rooter in the tread I started.
"to me it feels like advance calling is still in alpha stage. I have it off right now till i see it gets better"
Called Verizon on this issue. They had me turn off advanced calling and wipe the phones cache. I left the phone be for awhile as the sound stops working a few hours after reboot. Got the sound issue again so I rebooted the phone into safe mode. Still ran into the issue after a few hours. Finally I did an FDR and still had the same issue. Verizon is sending a new phone next week. I will keep everyone posted if this was a manufacturer defect.
So voice sounds great over car Bluetooth after update but earpiece on phone sounds like crap. Anyone else have this issue? Does the FDR fix the issue?
audiv8 said:
Called Verizon on this issue. They had me turn off advanced calling and wipe the phones cache. I left the phone be for awhile as the sound stops working a few hours after reboot. Got the sound issue again so I rebooted the phone into safe mode. Still ran into the issue after a few hours. Finally I did an FDR and still had the same issue. Verizon is sending a new phone next week. I will keep everyone posted if this was a manufacturer defect.
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Just wondered if you received replacement phone. I just activated advanced calling last night and now my calls have static background noise.
I just went in to settings, turned advanced calling off, tried a call and sound was back to crystal clear. Then i turned advanced calling back on, tried a call and it had static hiss again. Obviously a glitch in the advanced call update.
Yensid eno said:
I just went in to settings, turned advanced calling off, tried a call and sound was back to crystal clear. Then i turned advanced calling back on, tried a call and it had static hiss again. Obviously a glitch in the advanced call update.
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Glitch in advanced calling, period. I doubt its phone specific.
adrynalyne said:
Glitch in advanced calling, period. I doubt its phone specific.
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I worked with Verizon tech support and after 2 hours of trying different things they sent me to a store to get a replacement phone and new sim card. This "UPDATE!" DID NOT FIX the problem of poor sound with Advanced Calling turned on for HD sound. Their explanation was that the update does not load properly and the only way to fix is new phone plus the new sim card, but this did not correct the problem.
Yensid eno said:
I worked with Verizon tech support and after 2 hours of trying different things they sent me to a store to get a replacement phone and new sim card. This fixed the problem of poor sound with Advanced Calling turned on for HD sound. Their explanation was that the update does not load properly and the only way to fix is new phone plus the new sim card, both are important to solve the problem.
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I can't understand how a new phone would help anything. What's the difference between that phone and my phone? Is it a different build? Maybe a new SIM card and a full wipe?
Yensid eno said:
I worked with Verizon tech support and after 2 hours of trying different things they sent me to a store to get a replacement phone and new sim card. This "UPDATE!" DID NOT FIX the problem of poor sound with Advanced Calling turned on for HD sound. Their explanation was that the update does not load properly and the only way to fix is new phone plus the new sim card, but this did not correct the problem.
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This is the first update that was released for advance calling and honestly it's still in the alpha stage. The service is buggy. It's not the phone. Why go talk to verizon when you can go directly to the source. Motorola....they are the ones that know the answer and they would give the same one you get here.
Yensid eno said:
I worked with Verizon tech support and after 2 hours of trying different things they sent me to a store to get a replacement phone and new sim card. This "UPDATE!" DID NOT FIX the problem of poor sound with Advanced Calling turned on for HD sound. Their explanation was that the update does not load properly and the only way to fix is new phone plus the new sim card, but this did not correct the problem.
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This update wasn't aimed at address poor sound with advanced calling, so no big shock there.
The sound quality can probably be fixed from the network end. You dealt with a tier 1 tech who didn't know anything. These same complaints are made on other VoLTE enabled devices unless using HD calling, which is rather rare.
adrynalyne said:
Glitch in advanced calling, period. I doubt its phone specific.
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adrynalyne said:
This update wasn't aimed at address poor sound with advanced calling, so no big shock there.
The sound quality can probably be fixed from the network end. You dealt with a tier 1 tech who didn't know anything. These same complaints are made on other VoLTE enabled devices unless using HD calling, which is rather rare.
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The tech last night was a tier 2 and has spoken with others with the same problem. The unique issue with turbos is that wr cannot use data while on a call without the advanced calling on, so it is either bad call/data during call or clear call/no data while on a call. The technician i spokebwith today was also a tier 2 and was calling Motorola to inquire as his internal note system (forgot what he called it, those are my words) identifies a number of users with this issue and he had just completed 3 calls prior to my call.
Yensid eno said:
The tech last night was a tier 2 and has spoken with others with the same problem. The unique issue with turbos is that wr cannot use data while on a call without the advanced calling on, so it is either bad call/data during call or clear call/no data while on a call. The technician i spokebwith today was also a tier 2 and was calling Motorola to inquire as his internal note system (forgot what he called it, those are my words) identifies a number of users with this issue and he had just completed 3 calls prior to my call.
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Go look at any Verizon VoLTE device and they all have the same complaint: poor quality unless an HD call.
It is not Turbo specific, no matter how much you want to believe that. I've done the tech support thing; they usually rely on guesswork and scripts unless you get in contact with someone not on the frontline--which you did not.
The turbo is a very popular device with Verizon right now, I am not shocked that others have called about this. What you are seeing is a result of popularity, because other VoLTE devices on Verizon also have this issue, indicating a more likely network issue. Either its a network issue or everyone with a VoLTE phone on Verizon keeps making the same mistake in their firmware. In that HD calling sounds great, I don't think its the devices at all.
Update. Holding my phone in landscape mode and pressing the speaker location with my thumb would cause the speaker to turn on and off. Good to know its the hardware. The new phone has since fixed the issue.
Yensid eno said:
I just went in to settings, turned advanced calling off, tried a call and sound was back to crystal clear. Then i turned advanced calling back on, tried a call and it had static hiss again. Obviously a glitch in the advanced call update.
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When I was on the phone with Verizon they mention this as a know issue and that it would be fixed with an upcoming update. The advice I got was to just turn off HD Voice and wait for the update.
Support had me clear cache after turning off HD Voice.
I know other phones aside frone the Turbo have the sound problem if they have downloaded Advanced Calling and have HD sound turned on. The additiinal problem for Turbo users is that without the AC turned on we cannot use data while on a call. The technician did not know this to be an issue until i read him the error message that appears when attempting to use data while on the phone with AC off. I leave it off, but frustrating when i need to look up something for someone calling me or when using maps and a call knocks it offline. Oh well, hope for an update sooner rather than later.
I recently got my AT&T S21U from Samsung and I activated the included AT&T 5G sim card from the box.
I received a phone call from someone using an iPhone 12 pro and noticed that the voice call quality was kinda bad. I felt that its not on HD voice, its far from what I remember when I first used HD voice (very clear and amplified). this make me check AT&T video call from the dialer and its not there, the video call icon under the name of my contacts are grayed out. "video call unavailable. use voice call" every time I click it, I only used at&t video call once with my s10+ before. I wonder if any at&t user having the same issue? at&t still offering at&t video call right?
searched about this online and read on at&t forums suggest full restore and if still not working call at&T ( I dont want to restore my phone ) or do I need to change my sim card?
THANKS!
raffstyle said:
I recently got my AT&T S21U from Samsung and I activated the included AT&T 5G sim card from the box.
I received a phone call from someone using an iPhone 12 pro and noticed that the voice call quality was kinda bad. I felt that its not on HD voice, its far from what I remember when I first used HD voice (very clear and amplified). this make me check AT&T video call from the dialer and its not there, the video call icon under the name of my contacts are grayed out. "video call unavailable. use voice call" every time I click it, I only used at&t video call once with my s10+ before. I wonder if any at&t user having the same issue? at&t still offering at&t video call right?
searched about this online and read on at&t forums suggest full restore and if still not working call at&T ( I dont want to restore my phone ) or do I need to change my sim card?
THANKS!
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I'm experiencing a similar problem I got two S21+ from AT&T. My wife's S21+ can make and receive AT&T Video Calls and Duo Video Calls. The icons for Video Calls on her dialer and contacts is green when AT&T is set as the default video call app and blue when we set her default video call App to duo. I can receive AT&T video calls from her phone, but I can't initiate AT&T video calls. Icons are grayed out on dialer and contacts when AT&T Video Call is set as default. I can make and receive video calls using Duo. I contacted AT&T and they got back to me, but were not able to identify the problem. They say they will call me back, but I'm not holding my breath. I also have no desire to waste any more time on the phone with AT&T support. I will continue using Duo in the meantime. It works.
tamanaco said:
I'm experiencing a similar problem I got two S21+ from AT&T. My wife's S21+ can make and receive AT&T Video Calls and Duo Video Calls. The icons for Video Calls on her dialer and contacts is green when AT&T is set as the default video call app and blue when we set her default video call App to duo. I can receive AT&T video calls from her phone, but I can't initiate AT&T video calls. Icons are grayed out on dialer and contacts when AT&T Video Call is set as default. I can make and receive video calls using Duo. I contacted AT&T and they got back to me, but were not able to identify the problem. They say they will call me back, but I'm not holding my breath. I also have no desire to waste any more time on the phone with AT&T support. I will continue using Duo in the meantime. It works.
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Thanks for sharing you experience.. I'm going to call at&t later and see what they can do for me.
make sure the IMEI is on account
I've had an ongoing battle with my ability to make calls/text with this device, I initially thought it was at the carriers end but I was perplexed because my SIM works fine in other devices and they are unable to find anything wrong.
Last night I opted to try a full factory reset, I had already done multiple prior in an effort to find a resolution but this time I opted to do it without immediately connecting my phone to WiFi during the setup portion. What I found was two things, all the texts that had failed to come in did and my talk and text was now completely usable. Also the ZTE Locker, which is ZTEs embedded lockscreen wallpaper app was now functioning again. Prior to this it had stopped working and was stuck on one static image (it is suppose to change the lockscreen wallpaper every time you turn on the screen on your device and the images update everyday over Wifi). Unfortunately as soon as I connect my phone to WiFi without any notification I believe the phone does some form of update as within seconds my phones ability to make calls/text breaks along with the ZTE locker. I have attempted to disable any auto updates under the system updates in settings before connecting to Wifi, but unfortunately that does not work as it does not appear to be a full on OS change. Is there any way to disable any updates that are not manually approved when I connect to Wifi? I have reached out to ZTE support and they have escalated the issue to their senior R&D team. However I don't want to wait until a new update before I can have a functioning phone.
Just as a note, the issue appears to be particular to 3G calls (although I am not sure why I am failing to receive some texts). In Canada our carriers do not enable VoLTE with phones that are pretty much not Samsung/Apple or have been bought directly from them. Because of this any out of market phones like One Plus and ZTE that are unlocked and compatible only get calling through 3G, which is normally fine. I can get VoLTE briefly if I put my SIM in a carrier approved phone and switch it to my ZTE and it appears to work (until my carrier recognizes the IMEI and blocks it). So this may be why not everyone is experiencing this issue (if they have VoLTE). Anyways any help would be greatly appreciated as I am at my wits end.
I'm in the USA and have had zero issues on T-Mobile, but when I got the phone I had to manually put in the T-Mobile APN settings to make sure everything liked texts and data worked correctly. I have many T-Mobile devices so I know exactly how to set the APN. Are you sure that your APN is set correctly for the network you are on? I know that most phones set the APN according to the sim card you insert, but I have found many Chinese phones that DON'T. Once I set it manually that usually solves all the problems.
Also, how did you reach out to ZTE support? I'm trying to get ahold of them to give them feedback to DISABLE the obnoxiously loud camera shutter sound in the next software update, but aside from spamming their Facebook page, I don't know how to get ahold of them.
Thanks for the reply, oddly there is no option on my Axon Ultra to add APN settings. Only the default ones are available, although they do look to be correct for the most part I would love trying to add them manually. Someone in another forum who was also having issues (with another Canadian carrier) spoke with a rep and they stated that they would be releasing an update shortly with the manual APN option. My data and MMS appear to be working fine however so I am not too optimistic that will be the fix. You can contact ZTE on their website, if you go to their contact page you will see a little pop on the bottom right hand corner for chat. In reality it is mostly a messaging service as it never appears to be actually online but they do appear to be respond somewhat promptly to message sent via email. Just as a heads up, I don't recall specifically where I think it was a review but I do believe they have made a statement already saying they will patch out the loud shutter sound.
May I ask if your phone works fine with VoLTE disabled? Unfortunately since all non carrier approved devices are denied VoLTE in Canada my main experience has been with 3G calls failing.
I'm in Finland. Having so much problems with call's that i can't use the phone. Problems answering call's and phone also keeps cutting call's. I sent mail to Zte support. Probably have to wait for update and hope for the best.
Hey, they released an update today. It now allows you to input your own APN settings manually. Look up your carriers and add your own. Even though the automated ones were right making my own manual ones has fixed the issue for me it seems.
I have a Pixel 4xl on Spectrum. Since my phone updated to Android 12 I have been unable to make phone calls on cellular and data randomly drops, you can watch it flash off and on several time, randomly. I get a Verizon error message. I can make calls on wifi only. After security and bug fix it worked for a short time then back to not working. My wife has the same phone and hers worked but dropped calls randomly anywhere between 1-10 minutes. Hers works a little better now but still has issues sometimes. After all this I rooted mine so I won't keep loosing data while working on it. In rooting I had to reinstall the factory ROM. I can now make calls on cellular but now drops calls between 1-10 minutes. Has anyone else seen this? Should I just go back to 11, if so which factory image do I use and how do I install it. I am rooted but not custom recovery installed.
iluvdroid said:
I have a Pixel 4xl on Spectrum. Since my phone updated to Android 12 I have been unable to make phone calls on cellular and data randomly drops, you can watch it flash off and on several time, randomly. I get a Verizon error message. I can make calls on wifi only. After security and bug fix it worked for a short time then back to not working. My wife has the same phone and hers worked but dropped calls randomly anywhere between 1-10 minutes. Hers works a little better now but still has issues sometimes. After all this I rooted mine so I won't keep loosing data while working on it. In rooting I had to reinstall the factory ROM. I can now make calls on cellular but now drops calls between 1-10 minutes. Has anyone else seen this? Should I just go back to 11, if so which factory image do I use and how do I install it. I am rooted but not custom recovery installed.
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I seem to have faxed it. Contacted Spectrum for the second time and they had me reset the network settings and it seems to have fixed it. Settings->System->Reset options->Reset Wi-Fi, mobile & Bluetooth
Hello,
For many months I have had a strange problem with my S21 Ultra, namely it does not seem to show me at random times that someone is calling me, no matter if via the cellular network or some communicators, it simply does not show notifications that someone is calling no matter how is calling. I often have it that only when I pick up the phone, unlock it and check something on it, suddenly messages come that someone tried to communicate with me, and only from then on I can answer calls until I hang up the phone and in an hour or two the same problem - over and over again. I have such an impression as if the phone itself went into some hibernation after putting away, although I have no indications that something like this is happening, because everything looks normal. The phone has the latest update, and I have restarted it several times with no effect.
I would like to add that this happens both in an apartment where I have wifi turned on (I do not use lte calls), and when I am outside while walking in the city.
Is there something I can do to fix this?
This is a very strange issue indeed. Have you checked if your phone has cell coverage when the screen is off? Did you try calling yourself from another phone and number? If the answer is negative to either question, I would suggest resetting your network settings. If that fails, try a factory reset which should solve any issues. If the issue still persists, it could be hardware related and you might need to take the phone to Samsung centre to get it checked.
I don't have a second phone to call myself. Friends say that on their end it sounds like I am not answering the call (i.e. they have a call signal, but just nobody is answering). They have no busy or unavailable signal. What exactly do you mean by a network reset, what would I exactly have to do? I was thinking about a factory reset, but I'm afraid that I will lose all my data and application settings. I do not know if it matters, but I have been using this phone since the premiere of the S21 Ultra, and when I bought it, I transferred all data via the data migration service from the previous S10+ phone, to which a few years ago I similarly transferred data from the S9+, to which I transferred data from S8 + earlier
Maybe you have the "do not disturb" option on? When I have this on, I can't see who is calling me.
I checked, unfortunately it's not that, if it were, I would never see someone calling, but my problem seems to be random.
Sierra76 said:
I don't have a second phone to call myself. Friends say that on their end it sounds like I am not answering the call (i.e. they have a call signal, but just nobody is answering). They have no busy or unavailable signal. What exactly do you mean by a network reset, what would I exactly have to do? I was thinking about a factory reset, but I'm afraid that I will lose all my data and application settings. I do not know if it matters, but I have been using this phone since the premiere of the S21 Ultra, and when I bought it, I transferred all data via the data migration service from the previous S10+ phone, to which a few years ago I similarly transferred data from the S9+, to which I transferred data from S8 + earlier
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u need to go to settings>general>reset and there tap reset network settings..
Hi,
I experience very similar problem. I tried to reset network settings, "hard" reset the phone, playing around different mobile network settings... nothing helps. I'm not sure if it is phone hibernation issue or kind of removal of the phone from cellular antenna.
I have another phone I use to watch this s21ultra issue. Practically each day it happens that the s21 ultra does not react to my call, of course most of the time it works properly, but there are some tries, when it fails. In such case on the phone I call from I get a message "user is not available". But then, leaving the s21ultra untouched for 10 minutes I get SMS saying that someone tried to contact me, so it is not obvious that the phone hibernated.
I was not able to reproduce the problem on the other sim card put in s21ultra (the carrier is different). I was not able to reproduce the problem on the other phone and the sim card from taken from s21ultra. In my opinion it is related to "weak" mobile signal and kind of "sensitivity" of s21ultra to low signal quality.
I reported the problem to my mobile network provider, but I'm still waiting for the answer. Anyway, I'm going to do the following:
- ask for sim card replacement (cheapest option),
- (if above does not help) go to samsung service and ask to check the phone - I hope they have some diagnostics tools,
- (if above does not help) install the second sim card (from different provider) and configure redirection of calls in case of "user unavailable" - I know it is "stupid" solution - but at least one of the carrier should work
- optionally root the phone - Can anyone confirm if it may help? At least I could enable toggling airplane mode each minute