My son's S6 Active recently stopped charging wirelessly. It used to work flawlessly with a Seneo 3 coil charger, but last week it just stopped charging. It can still be charged via Micro USB, so its not the end of the world, just frustrating.
Few details:
It does not suffer from the "wireless charging paused" issue where it will start and stop. It just never even starts charging wirelessly.
We have used several different wireless charging pads/stands with the the same result. All of these other wireless chargers will charge my stepson's S6 Active and my S7 Edge without any issue, so its not the chargers.
Even when the device is turned off it will not charge wirelessly, so I doubt it's a software issue that a factory reset would help.
I'm guessing this is all pointing to an internal hardware issue, but has anyone else even heard of this? Everything else on the device is fine, no other issues. Any thoughts?
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Has anyone else had or solved the issue with wireless charging on the Note 5? Mine stops charging after about 10 minutes, other times it will charge to 100%.
i have never had that issue. try your phone at a samsung store with their charger and see if it does it. compare to a demo unit. if it works and yours doesnt on the same charger get a new one..
I bought a choetech charger, charges for 10-15 seconds, then disconnects and reconnects after a few seconds.
Assumed the charger was bad, so I returned it. I like plugging a cable in anyways, charges faster and I can use the phone while it is charging.
I've read of a few people having the issue.
jkeith1 said:
Has anyone else had or solved the issue with wireless charging on the Note 5? Mine stops charging after about 10 minutes, other times it will charge to 100%.
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I am not sure what carrier you are on, but I read that Samsung has found a software change that Verizon made on their version and notifications cause the wireless charging to stop working. That post said that they are working on a fix. I cannot say this is 100% true, but after trying multiple chargers on my Verizon Note 5 without it working, I am hoping that is the case and that a software update will fix the issue.
Hi everyone
I bought myself two Samsung wireless chargers (double pack) and tried them with the original Samsung S6 edge quick charger, with my old Sgs2 charger cable and with a cheap no name charger cable.
With all setups I have the same problem: almost every night at some point the qi charger starts blinking an stops charging. Both of them do. I do not know if it has anything to do with receiving messages or high cpu loads (when syncing/backup apps kick in at night) but this is really annoying.
I am not using any case or anything. Pure S6 edge. Right side up.
Does anybody have any idea? I mean, shouldn't it work properly?
Mine does that too with my Note 5. When I take it off it keeps blinking blue until I disconnect the cable. Seems like those chargers are not that good.
The only way I can Wireless Charge mine is using the Fast Charger that came with it. Using any other charger in the QI charger does not seem to work.
I have the same problem, i'm using the wall charger and cable that came with my phone, same problem at some random point the wireless charger starts blinking and stops charging, i think the problem its in the cable cause i move the cable around a bit and starts charging again, the weird part it's that this does not happens when i charge the phone directly from the cable.
will be sending mine back. really poor product. unusual for samsung
no idea how this made number one qi charger on amazon. completely unreliable
I bought a qi charger from ebay and i had the same problem with you, while was charging was disconnected. Finally i use my s6 edge stock charger and cable i connected it with the chinese charger and all perfect.. I send message to ebay seller with this problem and his gave me back partial refund...
I'm solved that issue with a blackberry cable.
Using standard plug and cable for my qi charger and when I put my s6 edge on have no problems at all strange how some do and some don't get it
tried cheap chinese cable, tried original samsung slow charging cable and tried the original fast charging cable that came with the s6 edge. all showed the same behaviour. i bought the double pack so got two qi chargers and both behaved the same.
maybe it is a software thing?
whatever it is, it renders the wireless charging capability useless
officiallyme said:
tried cheap chinese cable, tried original samsung slow charging cable and tried the original fast charging cable that came with the s6 edge. all showed the same behaviour. i bought the double pack so got two qi chargers and both behaved the same.
maybe it is a software thing?
whatever it is, it renders the wireless charging capability useless
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Try to find another phone to test on your qi chargers.. if the same problems just forget that wireless charging excists.. if not sell it and buy another one..
currently trying the choetech and so far it works flawlessly. i wonder why samsung messed up their chargers so badly
officiallyme said:
Hi everyone
I bought myself two Samsung wireless chargers (double pack) and tried them with the original Samsung S6 edge quick charger, with my old Sgs2 charger cable and with a cheap no name charger cable.
With all setups I have the same problem: almost every night at some point the qi charger starts blinking an stops charging. Both of them do. I do not know if it has anything to do with receiving messages or high cpu loads (when syncing/backup apps kick in at night) but this is really annoying.
I am not using any case or anything. Pure S6 edge. Right side up.
Does anybody have any idea? I mean, shouldn't it work properly?
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Click to collapse
Yea mine did that to so I purchased DreamQi Wireless Charging Dual Alarm Clock w/ Bluetooth by VoltNow and just let it charge overnight with no problems. Its not fast charging but my S6 edge charges from 0 to 100 in about 1.5 hours with no charging issues when I have a notification or its fully charged.
wireless charger
I tried the Samsung flat round wireless, didn't work most of the time, exchanged it for the Tylt slanted upright, works flawlessly every time.
As with other similar posts, I seem to be having USB issues. Neither charging cables nor OTG show any signs of functionality. Wireless charging, however, does seem to be working but I must keep my phone out of its case. Just like the others, I saw a few persistent popups from Samsung VR to take a little tour, and twice I went back to what I was doing. Hadnt seen it since, then all of a sudden while connected to a normal note 3 charger, it began to rapidly switch between charging and disconnected. Unprovoked of course, and when I went to inspect and reinsert the cable, it began again after 2 or 3 minutes. I unplugged it, promptly tested with the original charger and had no luck. Then on to many more cables and charging bricks, laptop ports and such.. no action. Tried OTG flash drive, nothing. Last ditch effort, tried wireless charging with the phone off and its working. Has any headway been made in this issue? It seems software related, and at the very least carriers could acknowledge it if so. I am not under warranty, and this is an incredible loss for me as it effectively neuters my cell phone. I need to charge while out and about to run my business and wireless isnt very portable... Please help XDA
I have isolated the problem to a software issue undoubtedly... Correct me if im wrong. The wireless charging is interrupted when a cable is plugged into the usb port, indicating that it is not faulty and the phone recognizes the hardware. At least according to my personal logic.
EDIT : The Induction charging appears to be on its way out as well. Only working intermittently, and rarely at that. I fear the worst brick possible (one not caused my my own tampering)
Desperate bump plus a bonus question: what would you consider a fair price to pay for USB port repair? Considering giving that a try, maybe I have bad solder or something. I don't have UV glue and all that other necessary stuff to check it out myself.
So, I think I have a the same issue. I had Note 5 (DUO) which was 8 months old and it just suddenly stopped charging. It charged via USB only if the phone was turned off. However, it seems that it charged wireless. Because i was traveling, in the pinch, business meetings etc, could not waste time figuring out the issue and purchased another Note5(DUO), in August. Well, just today, it developed the same simptom as the previous one: it stopped charging via USB when the phone is on, it only charges when the phone is off! I see that there are no replies to the OP message, but adding my issue here in hope that there will be some response....
I've had my RP2 since July 2019 and it has been phenomenal. However, just within the last 2 weeks I ran into an issue with charging. Normally I charge using wireless charging and I started experiencing an issue where the phone constantly cycles through acknowledging wireless charge to not wireless charging. If I allow it to go through this cycle a couple times when I pull the phone off the dock it shows the battery icon as if it is still charging. When I first recognized this issue was occurring I tried plugging it in via wired(USB-C) and charging. The phone acted like it was charging but when I came back a few hours later I believe it had only increased maybe 1-2%.
Since the issue occurred I have tried powering off my phone and trying the wireless charge function with the phone powered off. I get a similar experience where it seems like the phone acknowledges wireless charging is trying to be done but it cycles between the battery charging icon and then blank screen, short buzz, and then the initial Powered by Android screen and then back to battery meter.
The only way I have found to successfully charge the phone at this point is to power off the phone, plug in wired charging(via USB-C). The phone will charge fine powered off or if I power the phone back on as long as i leave the charging cable plugged in when i power it on, it will continue to charge until i remove the cable. Once I try to plug the charging cable back in after the phone is powered on and booted it will no longer charge.
I've submitted a case to Razer Support but I'm almost 2 weeks in and have yet to hear any response back yet except, "Have you fixed your problem yet? If so let us know we'll close out your ticket" Obviously not very helpful.
Considering the wired charging behavior when the phone is up and running, it leads me to believe that this might be a software issue and not a hardware issue. However, since I have powered off my phone and attempted to wireless charge that way too and it still does not work makes me think it could possibly be a hardware issue?
Two other things to note:
1. I have seen a notification pop up that says something to the affect of "USB Controlled by Connected Device" even when nothing is connected to the phone.
2. Since the issue has arose I tried utilizing my USB-C dongle to 3.5mm headphone jack and it appears my phone no longer acknowledges when it is plugged in. Previously it worked like a charm and I could play music without issue. Now the music just plays out of the phone speakers like no dongle is connected.
Any help would be appreciated. Thanks!
Update: They did RMA my phone. I sent it in on a two day FedEx prepaid shipping. They received it 6/26 and by 6/30 were shipping it back to me. Arrived on my doorstep on 7/3 and it appears to be working now. I didnt receive any details on what they fixed but wireless charging and wired charging are back in good standing. They did return it with Android 8.1.0 so I had to do some updating from there.
It took a little to get everything completed(over a month from start of tech support case to finish of repaired Razer 2) but in all the experience was good with their support.
mkwilosz said:
I've had my RP2 since July 2019 and it has been phenomenal. However, just within the last 2 weeks I ran into an issue with charging. Normally I charge using wireless charging and I started experiencing an issue where the phone constantly cycles through acknowledging wireless charge to not wireless charging. If I allow it to go through this cycle a couple times when I pull the phone off the dock it shows the battery icon as if it is still charging. When I first recognized this issue was occurring I tried plugging it in via wired(USB-C) and charging. The phone acted like it was charging but when I came back a few hours later I believe it had only increased maybe 1-2%.
Since the issue occurred I have tried powering off my phone and trying the wireless charge function with the phone powered off. I get a similar experience where it seems like the phone acknowledges wireless charging is trying to be done but it cycles between the battery charging icon and then blank screen, short buzz, and then the initial Powered by Android screen and then back to battery meter.
The only way I have found to successfully charge the phone at this point is to power off the phone, plug in wired charging(via USB-C). The phone will charge fine powered off or if I power the phone back on as long as i leave the charging cable plugged in when i power it on, it will continue to charge until i remove the cable. Once I try to plug the charging cable back in after the phone is powered on and booted it will no longer charge.
I've submitted a case to Razer Support but I'm almost 2 weeks in and have yet to hear any response back yet except, "Have you fixed your problem yet? If so let us know we'll close out your ticket" Obviously not very helpful.
Considering the wired charging behavior when the phone is up and running, it leads me to believe that this might be a software issue and not a hardware issue. However, since I have powered off my phone and attempted to wireless charge that way too and it still does not work makes me think it could possibly be a hardware issue?
Two other things to note:
1. I have seen a notification pop up that says something to the affect of "USB Controlled by Connected Device" even when nothing is connected to the phone.
2. Since the issue has arose I tried utilizing my USB-C dongle to 3.5mm headphone jack and it appears my phone no longer acknowledges when it is plugged in. Previously it worked like a charm and I could play music without issue. Now the music just plays out of the phone speakers like no dongle is connected.
Any help would be appreciated. Thanks!
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I only got my phone last week but I'm already seeing an issue where it will stop wireless charging. If I'm just using it for a while and then go to put it on the charger and it will not charge or indicate that it's charging. I have been keeping a simple Spigen case on it but that doesn't seem to matter - did the same thing case or no case. I also tried multiple wireless chargers - same on all of them. It's definitely aligned properly too.
I do have Battery Care turned on (custom, after 10pm) - but even when that is active it still shows that it's charging and everything functions as expected. And this has happened outside of those specified BC hours.
A restart seems to bring it back - but something is up given that it's happened a couple times already in less than a week. Anyone else seeing this?
I'm just waiting for it to happen again before reaching out to Support.
Follow up: it just did it again this evening.
I wanted to avoid restarting the phone just to see if I could get it working again. I tried a couple chargers again, no sign of charging at all. I went into Battery Care and turned it off - still no charging. I plugged a cable in to charge and it worked normally. I waited a couple minutes, removed the cable again and then tried a wireless charger again and it worked this time!
I'm leaving Battery Care off and have now restarted my phone again. Will see how it goes for the next couple days.
I also found this thread on Sony's forums: https://community.sony.ee/t5/xperia-1/xperia-1-ii-wireless-charging-stopped-working/td-p/3686459
I'm not sure he was having the same issue though, as it appeared his wireless chargers at least detected the device and tried to charge - they just couldn't establish the connection to do it. Though his solution did sound like it was the "custom" option in Battery Care that may be the culprit.
It did it again this morning. Plugging a wired charger got it to work again but I've emailed Support now. This is dumb. Will update with any additional troubleshooting or possible solution.
ack154 said:
It did it again this morning. Plugging a wired charger got it to work again but I've emailed Support now. This is dumb. Will update with any additional troubleshooting or possible solution.
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What brand of wireless charger do you use?
Did the phone have idle temp before charging?
Brorom said:
What brand of wireless charger do you use?
Did the phone have idle temp before charging?
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Multiple chargers. A 15W Anker charger, a 3 coil Ikea charger, a generic 10W charger at work, and a Pixel Stand. As it's happened I usually have multiple chargers around to test, so I've tried any of them available. Temperature hasn't appeared to matter. I definitely have not had the phone "hot" when trying it but I have also waited like a half hour or so to try it again thinking about potential temperature issues.
I also posted it to Reddit this morning on /r/sonyxperia and someone responded saying that there's a new update from Docomo that appears to call out a fix for wireless charging occasionally not working. So I'm hopeful that might be what I'm experiencing. Still waiting to hear something back from Support.
Reddit thread: https://www.reddit.com/r/SonyXperia/comments/i4r519/xperia_1_ii_wireless_charging_issues/
ack154 said:
Multiple chargers. A 15W Anker charger, a 3 coil Ikea charger, a generic 10W charger at work, and a Pixel Stand. As it's happened I usually have multiple chargers around to test, so I've tried any of them available. Temperature hasn't appeared to matter. I definitely have not had the phone "hot" when trying it but I have also waited like a half hour or so to try it again thinking about potential temperature issues.
I also posted it to Reddit this morning on /r/sonyxperia and someone responded saying that there's a new update from Docomo that appears to call out a fix for wireless charging occasionally not working. So I'm hopeful that might be what I'm experiencing. Still waiting to hear something back from Support.
Reddit thread: https://www.reddit.com/r/SonyXperia/comments/i4r519/xperia_1_ii_wireless_charging_issues/
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I use one from Belkin. https://www.belkin.com/us/p/P-F7U083/
When I use the phone heavily and it's sort of hot it doesn't charge for a while. Once it's cold it works flawlessly. I have the US version, latest firmware. And an addition to that is my Spigen case.
only thing I noticed is that it is very picky about positioning, as it is a long phone it easy easy to miss place
I've got issue with an ikea wireless charger plugged to a Sony clock.
Issue fixed with an other cable from the clock to the charger.
Use quality cable like the stock Sony one.
Envoyé de mon XQ-AT51 en utilisant Tapatalk
I dropped mine on my wife's Samsung wireless charger, and it works.
Xperia 1 ii
I encountered the same issue today, "it says wireless chargering cannot start".Any one find out what is the problem?!
Help...
Purchased on release day directly from Sony Store online.
No issues with wireless charging until a few days ago.
Will first initially register as charging, but after 5 seconds, will stop and pop up window will indicate that wireless charging cannot start.
This issue is with several wireless chargers.
No issue with direct charging.
Tried BatteryCare function off/on, but no change.
Any assistance in helping resolve this will be greatly appreciated.
T-Mobile
XQ-AT51
Android 11
Build: 58.1.A.5.395
Thank you!
My phone works fine, but it is very critical about the correct position on the charger.
dragion said:
Help...
Purchased on release day directly from Sony Store online.
No issues with wireless charging until a few days ago.
Will first initially register as charging, but after 5 seconds, will stop and pop up window will indicate that wireless charging cannot start.
This issue is with several wireless chargers.
No issue with direct charging.
Tried BatteryCare function off/on, but no change.
Any assistance in helping resolve this will be greatly appreciated.
T-Mobile
XQ-AT51
Android 11
Build: 58.1.A.5.395
Thank you!
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Click to collapse
UPDATE:
For some sort of strange reason, the wireless charging has corrected itself.
The issue has disappeared and functioning as designed.
Call myself "Lucky"
Hope this doesn't happen again.