Unemployed, in the middle of a job search, and my Tilt succumbs to the RLoD. Yay!
Looks like the only solution is to obtain a replacement phone from AT&T. As a flash-aholic (thanks, Dutty ), I'm really wondering about their replacement policy, as some have mentioned that they'll bill your account for the replacement phone in some cases. (I obviously refuse to pay for a replacement phone when mine is dead after only three months... much less pay full price for a refurb!)
It's been determined that this problem is NOT isolated to reflashed phones; since stock ROMs succumb to it as well, my flashing has nothing to do with the problem. Obviously, I can't flash back to the original ROM because the phone is a brick. However, because it's a brick, they won't know I've flashed a custom ROM until they repair it somehow.
So is the charge billed to my account only as long as it takes for me to return the broken phone? Is it only billed if I fail to return the broken phone? Will it show up down the road when they realize I loaded a custom ROM? (Again - unemployed, so can't afford to pay for another phone anyway.)
Finally, and most importantly - has anyone with the RLoD (or any other phone issue) returned a custom ROM-loaded phone to AT&T? If so, what was your experience?
Thanks so much - using my old Sony Ericsson Z500a for the past week has been ridiculous, and I really want to know if I can make the call to AT&T or not...
ok, well first of all pay attention to the warnings... 3 months old or not when you flashed the different spl, or cooked rom you voided the warranty.. yes the phone could be defective, but any manufacturer can refuse repairs or charge you for the repairs since it was flashed with a non htc/att rom..
As far as the return process... its an advanced type rma in 99% of the cases meaning they will ship you a refurbed unit with the materials needed to ship yours back... if they dont recieve your defective phone within so many days they will charge your account for the replacement(this is to prevent fraud, obviously). I have also heard in some rare cases where people were charged for the replacement after the repair facility notified of an unapproved rom/bootloader on the phone. and in some cases people get away with it...
so its 50/50 shot... i would do everything possible to return it to a stock bootloader and rom before sending back (which in your case you might just have to roll the dice..)
ive exchange many phones and i dont flash to stock roms and ive never had a issue
I was in the exact same position as you about a month ago. I got the RLOD about 4 days into using my tilt and it had been running the HTC stock rom for 3 days, I flashed it the day after I got it.
When the RLOD hit, I was really worried. I was in the 30 day return period, so all I had to do was take it to the store and get a new one. I knew they wouldn't be able to tell in the store, as the consumer and retail end is really non-technical. I was afraid that if they revived the phone at ATT tech or HTC that they would find out.
This said, I built a little contraption at work that hooked up to my 12v car battery and wires into the battery prongs on the tilt. I figured the tilt could handle 12v without catching on fire - it did. However, I'm completely sure they any data will be completely unrecoverable, and the only thing that will salvage is the case. I figured they have no way to call you on a total phone fry, because it could be lots of things that cause that. However, you should have heard the noise it made. I almost made a video, but it was too incriminating. 12v is devastating to a phone, it was cool! I cooked a 600 dollar piece of equipment and got a new one!
That was over a month ago, no word from anyone. Also, I saw on the RLOD post that one user said HTC replaced the whole motherboard as that was the issue - if this is the case I'm sure that all of your old data stored on the ROM in the motherboard goes in the trash as well, as they probably don't take the time to machine re-solder used boards.
Your probably fine, as all RLOD's seem non-relivable. If you want to make a 12v fryer, it's easy. I took a lot of time on mine, because it was fun, but the gist of it is to get a wire from positive to positive and negative to negative from your 12v to your phone. If you do this, please be careful, and DONT touch the wires together because it will cause and arc and melt your prongs - no good. I built a full fryer with a switch and everything, but it was overboard.
My 2 cents.
Also, to avoid this I am sticking with the ATT rom from here on out. It's too risky for something so expensive. I have my phone the exach was it was with the stock HTC minus a few small things. doing a hard reset and pulling the battery before customization works miracles. Almost everything else is available in cabs.
xconradx said:
Also, to avoid this I am sticking with the ATT rom from here on out. It's too risky for something so expensive. I have my phone the exach was it was with the stock HTC minus a few small things. doing a hard reset and pulling the battery before customization works miracles. Almost everything else is available in cabs.
Click to expand...
Click to collapse
The AT&T ROM is by far the most boring and least productive IMO. Couldn't you flash to the HTC ROM and be fine under warranty/returns?
redsrule2500 said:
The AT&T ROM is by far the most boring and least productive IMO. Couldn't you flash to the HTC ROM and be fine under warranty/returns?
Click to expand...
Click to collapse
It is boring, but when you get rid of bloatware and install the joys that HTC has available its pretty much the same as the stock HTC rom. You can still get the cube and today screen and everything else in cabs.
I think your voiding by hardSPL, not by having the stock HTC ROM. The egg comes before the chicken.
Just a thought...
Does anybody think that there is a correlation between phones being sent back to AT&T with HardSPL still on the device and the fact that HardSPL has not worked on the latest display driver (1.57.00, 1.81.00 and 1.82.00) equipped Kaiser's?
shogunmark said:
i would do everything possible to return it to a stock bootloader and rom before sending back (which in your case you might just have to roll the dice..)
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Click to collapse
You are correct - I'll have to roll the dice, as there's no way I can return it to stock condition. It won't start.
Thanks for your comments, everyone. So far, I've got:
someone advising that sending it back is a 50/50 chance
someone who has returned several phones with non-stock ROMs without repercussion from AT&T
someone worried enough that they fried the phone completely (awesome!)
So now I only need to hear from one last person: someone who HAS had to pay for a replacement phone from AT&T. For any reason, but specifically because you had a custom ROM on it...
Thanks again, all!
Lol...I've returned 2 tilts to at&t with flashed roms, and I haven't had a problem yet...That's right I'm working on my 3rd tilt since october ^_^ I LOVE AT&T
Maknificent said:
Lol...I've returned 2 tilts to at&t with flashed roms, and I haven't had a problem yet...That's right I'm working on my 3rd tilt since october ^_^ I LOVE AT&T
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Thanks. Whulp, guess I'll make the call today then!
How can i get online on my Laptop
with the help of My Phone At&t Tilt ?
is there a cab for it ? or ?
Please Help
ilordvader said:
How can i get online on my Laptop
with the help of My Phone At&t Tilt ?
is there a cab for it ? or ?
Please Help
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PLease do not post this question here, this is not related to the topic... please do some more reading or post in the general subfora...
shogunmark said:
PLease do not post this question here, this is not related to the topic... please do some more reading or post in the general subfora...
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Click to collapse
sORRY
drokkon said:
Thanks. Whulp, guess I'll make the call today then!
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Click to collapse
So made the call yesterday, got the replacement phone today, less than 24 hours from TX to CO. Great customer service, but I couldn't get them to pick up the overnight shipping as some had said I could. $12 ain't bad though.
Hopefully my custom ROM-flashed brick won't do me in for $500, but I'll let y'all know if it does.
*Anxiously awaiting* =subscribed=
xconradx said:
This said, I built a little contraption at work that hooked up to my 12v car battery and wires into the battery prongs on the tilt. I figured the tilt could handle 12v without catching on fire - it did. However, I'm completely sure they any data will be completely unrecoverable, and the only thing that will salvage is the case. I figured they have no way to call you on a total phone fry, because it could be lots of things that cause that. However, you should have heard the noise it made. I almost made a video, but it was too incriminating. 12v is devastating to a phone, it was cool! I cooked a 600 dollar piece of equipment and got a new one!
Click to expand...
Click to collapse
I've heard that a few seconds in the microwave can work wonders without the fireworks. Hopefully I'll never have to try that route...
arexben said:
*Anxiously awaiting* =subscribed=
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Are you bricked too? Or merely curious as to the fate of us cursed few?
In other news, my replacement unit won't stay connected to the cell network. Even when it occasionally shows 4 bars, I can't make or receive calls. OS is sluggish too. Guess I'll flash the radio, maybe the ROM, then maybe send THIS one back too.
Does anyone know if my new IMEI number might affect my phone performance? Meaning, do I have to call AT&T and let them know my new handset's IMEI number?
drokkon said:
Does anyone know if my new IMEI number might affect my phone performance? Meaning, do I have to call AT&T and let them know my new handset's IMEI number?
Click to expand...
Click to collapse
short answer is no...
drokkon said:
Are you bricked too? Or merely curious as to the fate of us cursed few?
In other news, my replacement unit won't stay connected to the cell network. Even when it occasionally shows 4 bars, I can't make or receive calls. OS is sluggish too. Guess I'll flash the radio, maybe the ROM, then maybe send THIS one back too.
Does anyone know if my new IMEI number might affect my phone performance? Meaning, do I have to call AT&T and let them know my new handset's IMEI number?
Click to expand...
Click to collapse
You and I have had identical issues! After I got my replacement, I couldn't make or receive calls even with service. It's not the ROM or radio, it's ATT. I had to call and get to a higher level tech, because everyone else told me there were zero problems with my account and that I must have bad reception at my house. I knew for a fact I have full service at home. Whenever I tried to call it would beep 3 times (beep (pause) beepbeep)... after about 2 hours he finally got it to work, but I have no idea what he did. I did have to read him my IMEI about a thousand times though, and he was digging pretty deep to find whatever he got to fix it.
Good luck. Since I had so may issues ATT gave me 25 off my next 2 bills, which was cool.
so i used my wifes upgrade to get the captivate on october 2010. my upgrade is coming in march. i wonder if i call at&t and complain about my captivate and probably swap it for an atrix or w/e under my wifes line... i promised her i would give her my upgrade lol. so i cant do anything about it on my line... ive been reading and ppl said they were able to swap their cappy for a new one, or swap for atrix, or swap for inspire! how did they do it??!!! i had my cappy for 1 day and tried to swap cuz i couldnt get it to go in dl mode wit 3 button combo and the manager would let me! she said " i can only allow one swap and if it doesnt work u have to stick with it." i even said i was a dev and w/e and she still wouldnt let me! so i was wondering is their any work around on getting a new phone under my wifes line even though i just used her upgrade in october??? any help is appreciated!
i highly doubt at&t's "customer service" will be of any help, they are pretty strict about upgrades, the only time i have gotten one in advance was this time, 2 weeks early 2 days before christmas because my crappy BB just stopped working. my advice is to get into download mode with adb, or if that doesnt work try your hands at making a jig, or if you cant get your own to work connexion2005 at mobiletechvideos.com has a lovely jig for sale for $10.
Were you going back to the retail shop or a warranty center?
All depends on who your dealing with too. AT&T might have policies and procedures - but some shops "bend the rules".
And I wouldn't call AT&T cust service - they won't help because the script munky on the phone only knows how to read the date on when your eligible and cannot think for themselves.
And if you have the $4.99 warranty? AT&T will still only replace the phone with the same device. Unless.... they stopped carrying the Captivate and would give you something comparable (which means you could get anything from an ARIA, iPhone, or whatever device AT&T can't unload on John Q Public and has an abundance of).
Pretty much.. your stuck waiting until your upgrade comes around and you'll be shelling out another $200.00 bones for that new phone.
If you call up, complain about the GPS ALOT. They already know it is a big issue and say i need the gps on my phone due to the nature of my job and without it the phone is useless to me and see what they say. tell the it says your like 6 blocks away from where you actually are.
So I was on atomic fusion and tried to flash another gb rom. Somewhere during the odin process it seemed to be stuck and I stopped it and tried again to get a red screen of death. I tried everything to get to d/l mode but nothing. So I called att and I have about a week left in my warranty so I went that route. Am I gonna be charged 400 dollars when they find out I was rooted with roms not theirs? I'm really nervous, I should have never flashed to gb, its to freeking complicated for me to understand all the bootloading and kernal stuff. Any thoughts or experiences to help ease the pain? Thanks
Prolly shouldn't have flashed if you weren't confident. In yourself.
Sent from my SGH-I897 using XDA Premium App
If your phone shows any signs of life they will most likely be able to tell that you are not stock.
Your fine, I did the same thing as you are doing. I just acted like a clueless idiot and they never suspected a thing, but it was with Rogers not AT&T.
Sent from my Galaxy S Firefly 3.0
For all the topics asking this question I'm yet to see anyone come back saying that they have been refused, or charged extra after a new one is already sent out. In all likely hood they don't even check because they don't really care. If it is a hardware issues they are gonna have to swap pieces or even the main/motherboard which will come with stock pre-loaded at factory. If it is software they will just use what ever method they designed into the phone to force rewrite over what was in there before.
Now if you were taking it to a service center, where they are going to take a look in hopes of getting that very phone back into a working condition then maybe... just maybe. But if the phone does not boot then they are just gonna add it to the rewrite pile and give you a referb (or new if you ask nicely enough). This is why they always say "you might lose all your data so make a backup before hand."
Thanks, that makes me feel better, now all I have to do is survive a couple days without it. I won't be making that mistake again. What did I do wrong? I had no problem going from phoenix ultimate to atomic fusion. I was gonna try to go to cog5, I thought I was doing it right. All I did was use the odin that it said to use and it seemed to be stuck. What do you do when it freezes up during the odin process? Are you screwed no matter what you do? Should I have used the odin that takes you to stock 2.1 first? I'm really trying to understand all this but there's just so many ways about everything.
Not sure how to post in the proper thread perhaps a mod could move this post to the peoper one?
Hi this will be my first post. I am seeking guidance to properly root my note 5. After researching this seems to be the most knowledgeable forum but cant find a kernel that works!
First let me explain my situation then I will list all phone specs that i think are necessary.
Im in Canada and was with Bell previously on contract. I had a note 3 which I rooted easily with kingo software. The phone is in great shape still thanks to my otterbox after 2 years. My work offers corporate plans through Roger's so after my Bell contract ended I switched to Rogers corporate plan with the note 5 on a 2 year term. I got the new phone because I was signing up for a new contract and wanted a cheap phone out of the deal. Now that my note 5 isnt rooting properly Im considering sending it back continuing with my corporate plan on my note 3 which works great. The note 5 is awesome so far but if rooting doesnt succeed want my note 3. Rogers gave me a 14 day no questions asked return policy grace period to decide which i have 12 days left. Lastly I purchased a returnable otterbox but a non refundable gorilla glass which has already been installed to on my phone. Just another factor to consider when making this desision as the gorilla glass will be a loss. Id love to keep my note 5 and note 3 as a backup if I get it rooted properly.
Now onto problems Ive had after rooting.. depends on the kernel. Ive had issues mostly with my calls resulting in my note 5 restarting or silence when making calls. One kernel I used froze my phone in the recovery mode screen.. guessing the kernel was invalid.. I have superSu I dont know what Im doing wrong. Im using odin and loading it into the 2nd line i think its under AP. Oh I did the developer option thing already.. oh and I installed proper drivers to my PC twice to make sure.
Lastly heres all the info to hopefully find me the right kernel specific for me.
Samsung note 5
SM-N920W8
With Rogers in Canada
Android version 5.1.1 (Lollipop)
Current kernel Noble kernel v0.1 (most stable but resetting phone during calls)
If there any other info you need to provide me with the right kernel just let me know what you info you require.
I hope to find out within the 14 days if I can keep this phone or not. Realllllly apreciate the help in advance. Bill.
Nobody has any info? Becoming very frustrating
+1 for a friendly bump
I am in the same position as you and recently upgraded to Note 5 as well from Note 3. Honestly, Note 3 with root is by far my favourite phone of all time. I have been reading up on n920w8 threads too and haven't had much luck so hopefully someone more knowledgeable can chime in.
The one thing that is keeping me from rooting is the fact that others have reported that Samsung/Google Pay won't work after.
btw... have you not tripped knox on our phone yet by flashing one of the kernels?
Yeah the note 3 was great ran smooth loved the os the root ran smooth never had any issues. The note 5 just looks and feels newer but its so unstable I lost calls today dling my taxes then speaking to my lawyer.. I have no landline so Im basically out of a phone right now kind of panicking I need to have a phone but I dont know if I can return it now? Its still within the 14 day grace period can I factory reset and return and stay on the plan the my.note 3? I need to figure something out quick.. I would keep this phone if the root worked but honestly I can go back to the note 3 I can unlock from Bell to Rogers for free right since its rooted?
I can't find any sign of knox on my phone since the root thing wont find it in s finder or anywhere so Im assuming it tripped. Honestly I never used knox on my note 3 either because it was void what does it do? Oh and Google play works fine though..
Im all for keeping the note 5 IF I can get it rooted properly I cant constantly lose calls like this.. Is there anyone out there that has a working kernel or should I attempt to return it? I have like 6 days left..
I was reading that the skyhigh kernel for tmobile is supposed to work. Already have it flashed. Can anyone confirm if this is the right one for Rogers note 5 SM-920W8