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All Android users were or are wondering whether flashing their device will void the warranties of their devices.
This concerns European customers (EU).
In short :
The FSFE (Free Software Foundation Europe), has concluded that rooting and flashing our devices don't void their warranties. Manufacturers can't refuse to repair a device because modifying or changing system software is not a sufficient reason to void the "statutory warranty". The seller has to prove that the defect is caused by user's actions before completelly voiding the warranty. Unless that, the standard 2 years of the warranty is still valid. So the Directive 1999/44/CE dictates1 protects consummers even if they have rooted and flashed their system in order to use custom ROMs.
FSFE Legal team has analysed this issue and the answer, if the consumer bought it inside the EU, is no.
The consumer does not loose the obligatory 2-year warranty on the device just because the device is flashed.
"A good test to see if it is the software’s fault is to flash it back with stock firmware/OS and see if the problem persists. If it does, it is not a software-caused problem. If it is not possible to revert it to stock software any more, it is also not a software-caused defect. There are very few hardware defects that are caused by software".
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Full article :
Directive 1999/44/CE dictates1 that any object meeting certain criteria (incl. telephones, computers, routers etc.) that is sold to a consumer2. inside the European Union, has to carry a warranty from the seller that the device will meet the quality that you would expect for such a device for a period of 2 years.
A telephone is an example of such a device and is an object that comprises many parts, from the case to the screen to the radio, to a mini-computer, to the battery, to the software that runs it. If any of these parts3 stop working in those 2 years, the seller has to fix or replace them. What is more these repairs should not cost the consumer a single cent — the seller has to cover the expenses (Directive 1999/44/CE, §3). If the seller has any expenses for returning it to the manufacturer, this is not your problem as a consumer.
If your device becomes defective in the first 6 months, it is presumed that the defect was there all along, so you should not need to prove anything.
If your device becomes defective after the first 6 months, but before 2 years run out, you are still covered. The difference is only that if the defect arises now, the seller can claim that the defect was caused by some action that was triggered by non-normal use of the device4. But in order to avoid needing to repair or replace your device, the seller has to prove that your action caused5 the defect. It is generally recognised by courts that unless there is a sign of abuse of the device, the defect is there because the device was faulty from the beginning. That is just common sense, after all.
So, we finally come to the question of rooting, flashing and changing the software. Unless the seller can prove that modifying the software, rooting your device or flashing it with some other OS or firmware was the cause for the defect, you are still covered for defects during those 2 years. A good test to see if it is the software’s fault is to flash it back with stock firmware/OS and see if the problem persists. If it does, it is not a software-caused problem. If it is not possible to revert it stock software any more, it is also not a software-caused defect. There are very few hardware defects that are caused by software — e.g. overriding the speaker volume above the safe level could blow the speaker.
Many manufacturers of consumer devices write into their warranties a paragraph that by changing the software or “rooting” your device, you void the warranty. You have to understand that in EU we have a “statutory warranty”, which is compulsory that the seller must offer by law (Directive 1999/44/CE, §7.1) and a “voluntary warranty” which the seller or manufacturer can, but does not need to, offer as an additional service to the consumer. Usually the “voluntary warranty” covers a longer period of time or additional accidents not covered by law6. If though the seller, the manufacturer or anyone else offers a “voluntary warranty”, he is bound to it as well!
So, even if, by any chance your “voluntary warranty” got voided, by European law, you should still have the 2 year “compulsory warranty” as it is described in the Directive and which is the topic of this article.
In case the seller refuses your right to repair or replace the device, you can sue him in a civil litigation and can report the incident to the national authority. In many European countries such action does not even require hiring a lawyer and is most of the time ensured by consumers associations.
The warranty under this Directive is only applicable inside the European Union and only if you bought the device as a consumer.
[1] EU member states must have by now imported the Directive 1999/44/CE into their national laws. So you should quote also your local law on that topic.
[2] A consumer is a natural person who acts for their own private purposes and not as a professional. .
[3] Batteries can be exempt of this and usually hold only 6 months warranty.
[4] E.g. a defect power button could be caused by spreading marmalade in it or hooking it onto a robot that would continuously press the button every second 24/7 — of course that is not normal or intended use.
[5] Note that correlation is not causation — the defect has to be proven to be caused by your action, not just correlate with it.
[6] E.g. if a device manufacturer guarantees the phone is water- and shock-proof or a car manufacturer offers 7 years of warranty against rust.
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Source, article
Reference : EUR-Lex
Thank you, good info.
So if they refuse, should I print this and give it to them?
To be safe, I flashed and rooted it after my warranty expired.
It'll take time for LG to honour the warranty worldwide.
Welcome locked bootloaders.
In Italy LG warranty doesn't get voided by rooting and custom Rom installation.
I don't know why in other countries it's not the same...
Anyway thank you for sharing this information!
Sent from my LG-P970 using xda app-developers app
Navios92 said:
So if they refuse, should I print this and give it to them?
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yeah you might print the directive itself
the bad side of all of that, is that this situation only applies in Europe for now. I live in France, here the consummers are well protected already. For other countries, you can refer to UE and its related laws.
Visit EUR-Lex for more infos
Many thanks for this :victory:
Cool
Sent from my LG-P970 using xda app-developers app
Francais ? Nikel.
It's so good to read this. Every time i visit LG C. I Flash Official Rom..
Sent from my LG-P970 using xda premium
thank's for your info my bro, matur nuwun sanget
Anyway we can always unroot, I did this when I asked for screen replacement.
The problem would be with people who bricked their USB and can't unroot.
Technically it's also not allowed to lock the bootloader without giving a way of unlocking it since it restrict the software that the user can use on his phone, but theres still lots of phones with locked bootloaders with no way of unlocking it.
Also it's really easy to tell someone bringing their phone into repair that their phone is broken because they did something while having root permissions if the person involved doesn't know electronics so well. It's still a step in a better direction.
I have question from starter!
If i instal some custom rom with overclocked cpu?
And this,just for euro?
And asia?
Sent from my LG-P970 using Tapatalk 2
Night.Sky said:
I have question from starter!
And this,just for euro?
And asia?
Sent from my LG-P970 using Tapatalk 2
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I'm not sure, but if you can send your device in a center located inside EU, it might pass. But since these laws concern european customers, I don't think so...
If i instal some custom rom with overclocked cpu?
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The seller has to prove that the defect is caused by user's actions...
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Great info! Thanks for that.
Not so sure
Not entirely sure this is something to cheer too much about.
It´s nice and all but we know flashing the wrong firmware can brick your phone. I´m not sure manufacturers should be responsible for that and this might encourage them to make it really tough to root the things in the first place.
ScoopyDoopy said:
Not entirely sure this is something to cheer too much about.
It´s nice and all but we know flashing the wrong firmware can brick your phone. I´m not sure manufacturers should be responsible for that and this might encourage them to make it really tough to root the things in the first place.
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flashing is not forbidden, but it's not about that. if a flash process fails, you can consider that fact as a defect since this may be a hardware issue (even if it's software, it should not happen).
it's like formatting a hard disk drive that would fail. so yeah, the manufacturer is responsible and must apply the warranty.
Ilko said:
flashing is not forbidden, but it's not about that. if a flash process fails, you can consider that fact as a defect since this may be a hardware issue (even if it's software, it should not happen).
it's like formatting a hard disk drive that would fail. so yeah, the manufacturer is responsible and must apply the warranty.
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Flashing wrong firmware can damage the phone. If the bootloader tries to initialize the phone with a higher voltage or clock and it stops somewhere in the process it stays with that clock speed and voltage until the phone is switched off again provided it doesn't crash before setting clock and voltages.
If it failed because of hardware then doesn't matter what software you had on it. Then your right, but wrong firmware can damage your phone. Remember the tools thats used for flashing isn't meant for us, it's for software developers or service centers and we shouldn't have access to it. The tools that are meant for us can't flash wrong firmware without there being wrong firmware on it in the first place so if you flash the wrong firmware then it's your fault and thats not hard to prove that theres wrong firmware on it or that the CPU was damaged due to wrong clock or voltage.
Yes this will lead to manufacturers making it harder to root and flash or they will (like HTC) allow unlocking the bootloader through them and explicitly voiding your warranty.
They can have a license agreement when the firmware is run fresh that you have to accept. Which might contain this sneaky line somewhere in small print.
"Running any software on the device that we don't approve voids your warrenty." (And I'm pretty sure that will include rooting software)
xonar_ said:
Flashing wrong firmware can damage the phone. If the bootloader tries to initialize the phone with a higher voltage or clock and it stops somewhere in the process it stays with that clock speed and voltage until the phone is switched off again provided it doesn't crash before setting clock and voltages.
If it failed because of hardware then doesn't matter what software you had on it. Then your right, but wrong firmware can damage your phone. Remember the tools thats used for flashing isn't meant for us, it's for software developers or service centers and we shouldn't have access to it. The tools that are meant for us can't flash wrong firmware without there being wrong firmware on it in the first place so if you flash the wrong firmware then it's your fault and thats not hard to prove that theres wrong firmware on it or that the CPU was damaged due to wrong clock or voltage.
Yes this will lead to manufacturers making it harder to root and flash or they will (like HTC) allow unlocking the bootloader through them and explicitly voiding your warranty.
They can have a license agreement when the firmware is run fresh that you have to accept. Which might contain this sneaky line somewhere in small print.
"Running any software on the device that we don't approve voids your warrenty." (And I'm pretty sure that will include rooting software)
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yes, but if such programs are leaked, it's their problem, not ours. there is no any law or rule that explicitly forbid software modification. It's open source... and the european directive protects us. I'll even say, that the ability of flashing wrong firmware could be considered as a default. This should not be possible.
people must understand that rooting and flashing are only restricted, not forbidden. I think they simply can't do that legally.
Hi,
I am sorry if this common knowledge around here, but it took me a while to find so I thought it might be worth posting this info here.
I am considering rooting just so that I can save large files from games to my sd card, I was worried about this knox thing (never had a Samsung before) and voiding my warranty just so I can do this.
I have found the following post that seems to confirm that rooting alone DOES NOT void your warranty if you are in the UK, regardless of what happens to Knox...
http://forum.xda-developers.com/showthread.php?t=1998801
This forum is obviously international and this just applies to the EU, but I thought it worth posting if it helps others like it helped me.
WARNING!!!
Before you unknowingly get people into bad situation you might want to consider this post as-well. Your link is very old and has been refused on several instances. Basically has not created any useful precedence to my knowledge.
Also KNOX put a whole new spin on the issue.
http://forum.xda-developers.com/showpost.php?p=45570695&postcount=4
I posted it before in one of the topic, but Im gonna repost again.
Regarding this topic discussed and this EU directive, I contacted both, Samsung Latvia, aswell as Consumer Rights Protection Centre.
In short - Samsung still stands on its warranty card, saying that rooting will void the warranty.
CRPC States, that they take sides with Samsung. Because they have such point in warranty, they cannot "protect me".
So only way something would change in Latvia (its in EU) is, if I would take Samsung to court telling that, the "rooting voids warranty" point in their warranty card is against EU rules (or w/e rules) and court would agree on me. No way Im doing that
Whats unofficial way of dealing against KNOX 0x1 when you take your phone to warranty service center is different story. Sometimes they might just fix your phone under warranty and reset the fuse (Like it was sayd in different post). Just dont count on that.
Hmmm, thanks,
This looks to be a very complex area, I was not meaning to mislead and I apologise if that's what has happened.
There looks to be a lot of concussion over who the warranty is actually with, either EE (in my case) or Samsung. I have to admit I don't understand the difference, if there is some law that states that the phone should be covered by the warranty, then what does it matter who it is with?
Has there been no precedent of someone having their phone rooted and still having it covered under warranty?
i also don't understand why Knox changed things? My understanding from reading some Samsung press is that Knox is designed for business platforms where the 'one device for work and home' idea can be supported by corporations it departments to make sure the devices are safe. It's disappointing that this same technology prevents personal users from doing what we want with our phones.
i appreciate that all I am trying to do is save large files (in this case for games) is a google policy change, not Samsung, but if rooting is the only way that I can utilise the expansion that the SD offers then it's also disappointing that this would void my warranty?!
I understand the 'root voids warranty' that is plastered all over can, but am just asking...
btw
I do not understand why even the warranty is lost just because I got root??? whether it is this or that Samsung or HTC or some other mobile.
I find it this is an old primitive law.
For me it means: root = admin
Fo example: I'm admin on my PC with Win7 and I still do have warranty for all my coponents or?
Just try to imagine you loose warranty for your motherboard or graphik card cos you have admin rights. lol
A S5 is for me like an PC that I can use how I want it to.
In Sweden we have a nice law for the consumer.
Warranty is totally optional. Samsung voids the warranty when rooting but we have something called "reklamationsrätt".
This forces the seller (not Samsung) to fix the phone (factory faults) within 3 years from purchase. The store has to solve the problem with Samsung (not our problem).
http://www.hallakonsument.se/other-languages/other-languages/english-engelska1/consumer-sales-act/
"During the first six months after the purchase, it is up to the seller to prove that the fault did not exist when the good was first purchased. When more than six months have passed after the purchase, the onus is upon you as the purchaser, to prove that the fault existed from the very beginning.
According to the Consumer Sales Act, your right to complain expires three years after you received the good. This applies to goods and services you purchased on that day or later. The product may have a guarantee period shorter than three years, but this does not shorten the complaint period according to the act."
Burden of proof is much higher for businesses compared to the consumer.
We really don't need the warranty here.
It is always optional for the seller to provide guarantees. They can't negotiate their way around "reklamationsrätten" regulated in the consumer purchases act. IT'S THE LAW!
Read about warranty here:
http://www.hallakonsument.se/other-languages/other-languages/english-engelska1/warranties/
So, if they can't prove that the fault is caused by root, they can't deny us to get it fixes. After the six months they will still fix obvious errors that can not be explained by root or bad use. As I said, the burden of proof is much lower for the consumer.
Other countries could have laws like this? At least within EU?
Edit:
I understand why Samsung voids the warranty. Samsung can't be held responsible for problems with the software on the phone if you have modified it. Then it is not something that Samsung want's to waste money on to fix. It's your problem.
Orka82 said:
In Sweden we have a nice law for the consumer.
Warranty is totally optional. Samsung voids the warranty when rooting but we have something called "reklamationsrätt".
This forces the seller (not Samsung) to fix the phone (factory faults) within 3 years from purchase. The store has to solve the problem with Samsung (not our problem).
http://www.konsumentverket.se/otherlanguages/English/Consumer-rights/Defective-goodsComplaint-/
"During the first six months after the purchase, it is up to the seller to prove that the fault did not exist when the good was first purchased. When more than six months have passed after the purchase, the onus is upon you as the purchaser, to prove that the fault existed from the very beginning.
According to the Consumer Purchases Act, your right to complain expires three years after you received the good. This applies to goods and services you purchased on that day or later. The product may have a guarantee period shorter than three years, but this does not shorten the complaint period according to the act."
Burden of proof is much higher for businesses compared to the consumer.
We really don't need the warranty here.
It is always optional for the seller to provide guarantees. They can't negotiate their way around "reklamationsrätten" regulated in the consumer purchases act. IT'S THE LAW!
Read about warranty here:
http://www.konsumentverket.se/otherlanguages/English/Consumer-rights/Guarantee/
So, if they can't prove that the fault is caused by root, they can't deny us to get it fixes. After the six months they will still fix obvious errors that can not be explained by root or bad use. As I said, the burden of proof is much lower for the consumer.
Other countries could have laws like this? At least within EU?
Edit:
I understand why Samsung voids the warranty. Samsung can't be held responsible for problems with the software on the phone if you have modified it. Then it is not something that Samsung want's to waste money on to fix. It's your problem.
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Nice post. I can't understand why they can't just void the software side of warranty...
craigcrawford1988 said:
Nice post. I can't understand why they can't just void the software side of warranty...
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I rooted my Galaxy S 5 the second day I got it but that was my choice and whenever you root your device you must realise the minute something goes wrong it is your own responsibility to fix it. The software in an android phone is responsible for a lot of aspects considering hardware like managing how hot and fast the cpu is, how your light works, your file system etc. The hardware is designed in a very specific manner and is set to run in a specific manner, when you root your phone you can change all that. You can force the hardware to run in "untested" ways so Samsung and other mobile manufacturers will not support when things go wrong because you use the phone in the way it wasn't designed to do.
I wouldn't go jumping on the rooting bandwagon if you're unsure about anything. I'd say do your research first and ask yourself why you want to root and also ask yourself are you going to be able to afford to fix it when things go wrong? I rooted my phone to change how my phone looks and get rid of things I don't need. Just remember when you root you cannot expect to receive help from the manufacturer when it goes wrong.
gareth261987 said:
I rooted my Galaxy S 5 the second day I got it but that was my choice and whenever you root your device you must realise the minute something goes wrong it is your own responsibility to fix it. The software in an android phone is responsible for a lot of aspects considering hardware like managing how hot and fast the cpu is, how your light works, your file system etc. The hardware is designed in a very specific manner and is set to run in a specific manner, when you root your phone you can change all that. You can force the hardware to run in "untested" ways so Samsung and other mobile manufacturers will not support when things go wrong because you use the phone in the way it wasn't designed to do.
I wouldn't go jumping on the rooting bandwagon if you're unsure about anything. I'd say do your research first and ask yourself why you want to root and also ask yourself are you going to be able to afford to fix it when things go wrong? I rooted my phone to change how my phone looks and get rid of things I don't need. Just remember when you root you cannot expect to receive help from the manufacturer when it goes wrong.
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Im thinking about PC and Windows. Its responsible for the same stuff. If you want, you can cook your PC in breakfeast... But still - I have full access on my computer, I want same things on my phone. And it shouldnt void the warranty...
Stiflerlv said:
Im thinking about PC and Windows. Its responsible for the same stuff. If you want, you can cook your PC in breakfeast... But still - I have full access on my computer, I want same things on my phone. And it shouldnt void the warranty...
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the computer is still more robust in that sense, also if you deleted files from windows which you shouldn't delete then the manufacturer would not fix it for free. If you fried the motherboard due to over clocking your computer that too wouldn't be covered by warranty. Now am not defending the manufacturers but with the amount of people that brick phones or root without knowing what they're doing would cost a lot of money to rectify.
Stiflerlv said:
Im thinking about PC and Windows. Its responsible for the same stuff. If you want, you can cook your PC in breakfeast... But still - I have full access on my computer, I want same things on my phone. And it shouldnt void the warranty...
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:good: :good: :good: :good: :good:
gareth261987 said:
the computer is still more robust in that sense, also if you deleted files from windows which you shouldn't delete then the manufacturer would not fix it for free. If you fried the motherboard due to over clocking your computer that too wouldn't be covered by warranty. Now am not defending the manufacturers but with the amount of people that brick phones or root without knowing what they're doing would cost a lot of money to rectify.
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and I would never go for service center just because of software glitch... Reinstall and move on. Same goes for Phones. Its normal if they wouldnt cover software problems with rooted phones, and approch same way you can apporch computers - reinstall -> test -> give back.
For people who had bootloop and requested replacement handset from Tmobile under their warranty, were your handsets rooted/installed with custom roms?
Reason I ask is because while rooting voids the warranty, how would Tmobile know if you rooted if your phone doesn't boot?
I'm debating on whether to root or not, and whether it really affects Tmobile's replacement policy under warranty.
lilpetamoix said:
For people who had bootloop and requested replacement handset from Tmobile under their warranty, were your handsets rooted/installed with custom roms?
Reason I ask is because while rooting voids the warranty, how would Tmobile know if you rooted if your phone doesn't boot?
I'm debating on whether to root or not, and whether it really affects Tmobile's replacement policy under warranty.
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Hi, to answer your question rooting in general wouldnt affect a hardware issue because the bootloop has nothing to do with the rooting process, Rooting simply allows you to access software that has been locked down by tmobile and lg that they do not wan you messing with rooting is strictly a software based process, However if you start using custom kernels (core of the os) to overclock and or overvolt your processor then you may have an issue but because its not strictly related I think that LG would most likely fix the issue given they are aware of it. Also you can always unroot the device as for the bootloop issue it is a hardware related issue it will be covered. You can't warranty software under any circumstances because no software is 100% bug free. I hope this helps
i've sent multiple phones in that i've bricked. just take it in to a store and act dumb. "i don't know what happened. it just won't boot." respond negative on all questions regarding water damage, etc. They will return it for you, offer to give you a loaner device until the warranty replacement arrives within a couple of business days. It's relatively painless.
worked for me!
I returned my phone with no problem. I had an unlocked bootloader that displayed a message on the boot screen. They asked about it and they didn't seem to care. Apparently they've dealt with it enough that they knew it was a hardware problem and I got my phone the next day.
Hello guys, i recently made a post on reddit oneplus subreddit about how i was denied warranty for my oneplus 3 phone since i was rooted and i was told i should share it here so here it goes.
So I went to the oneplus service center today since my display had some issues. My phone was in the warranty period. Right on checking the phone the guy says that since this is a rooted phone they don't provide hardware warranty. I argued with him saying that oneplus advertises quite proudly that rooting does not infact void your warranty so how can they claim otherwise. On this I was told that they have officially been given in mail that hardware warranty will be void on rooted phone and it will only get software warranty. After arguing with him for quite some time he threatened me that if he marks this phone as rooted in the system I will never ever be able to claim warranty on the phone. I literally had to pleade and beg him for several hours to change the display did he finally agree. Even in this he said he is doing a big favor to me and warned me not to ever root the device again if I want warranty.
Now I want to ask has oneplus officially changed their policy on rooting? If so why does their website still say that rooting does not void your warranty if the service center claims otherwise.
The technical process of rooting or unlocking the bootloader does not void the warranty of a OnePlus device. However, we strongly suggest for you to only root or unlock the bootloader of your OnePlus device if you are confident in your understanding of the risks involved.
By accessing resources regularly unavailable to the software, you may damage your hardware during or after the procedure. Such damage is not covered under warranty. In warranty handling, we will first need to verify that any faulty behavior is unrelated to rooting / unlocking.
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This is what the website tells us about rooting and warranty. (source: https://oneplus.net/nl/support/answer/will-rooting-or-unlocking-the-bootloader-void-my-warranty)
As far as I know the policy didn't change. I can understand the confusion from the service center point of view, but there is no such thing as hardware or software warranty. Only hardware damage caused by software related hacks/tweaks (which can be used after unlocking/rooting), is not covered under warranty. I assume your screen damage does not fall under that category and it is caused by fall damage for example.
Bobbika said:
This is what the website tells us about rooting and warranty. (source: https://oneplus.net/nl/support/answer/will-rooting-or-unlocking-the-bootloader-void-my-warranty)
As far as I know the policy didn't change. I can understand the confusion from the service center point of view, but there is no such thing as hardware or software warranty. Only hardware damage caused by software related hacks/tweaks (which can be used after unlocking/rooting), is not covered under warranty. I assume your screen damage does not fall under that category and it is caused by fall damage for example.
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I did not have a screen damage, my phone screen had lost sensitivity and was registering swipe motion as touch . This started happening even before I was rooted and in no way connected to the process of rooting. They tried to deny me warranty on this.
i_rock098 said:
I did not have a screen damage, my phone screen had lost sensitivity and was registering swipe motion as touch . This started happening even before I was rooted and in no way connected to the process of rooting. They tried to deny me warranty on this.
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May i ask in what country this happend? It's not only Oneplus that does this stuff btw. Next time show him what is on the site. If he denies you simply ask his name and send Oneplus a email about it.. I can work at a service center too and say this stuff.. Its not only Oneplus..
i_rock098 said:
I did not have a screen damage, my phone screen had lost sensitivity and was registering swipe motion as touch . This started happening even before I was rooted and in no way connected to the process of rooting. They tried to deny me warranty on this.
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In that case I'd say it was your own risk to start rooting your device after you knew there were issues with it.
The problem with the current warranty policy is that it's hard to prove what damage rooting could cause. In your case the repair shop could say that you might have overclocked your device with the acquired root. With that the device can overheat and the digitizer (which handles the touchscreen input) could be overheated as well and starts to fail. Not saying that is the case here, but it would be hard to prove otherwise.
In other words, when you have to deal with warranty and repair, it's a good advice to give them no reasons to deny the warranty.
TLDR: Repair your device before rooting
At least here in Germany this is illegal and NOT possible. At least the given by law warranty has to be given even with root unless they can prove it caused the defect, so they have to prove their claim and not you. Any extened warranty from the company itself can be waaay different though.
Puddi_Puddin said:
May i ask in what country this happend? It's not only Oneplus that does this stuff btw. Next time show him what is on the site. If he denies you simply ask his name and send Oneplus a email about it.. I can work at a service center too and say this stuff.. Its not only Oneplus..
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This is in India. we have one of the worst consumer policies in the world where often service centers treat customers like ****. He was pretty confident in telling me to go talk to oneplus if i want it wont help and that if he ever marks the phone as rooted in the system i would never ever be able to claim warranty on the phone.
Bobbika said:
In that case I'd say it was your own risk to start rooting your device after you knew there were issues with it.
The problem with the current warranty policy is that it's hard to prove what damage rooting could cause. In your case the repair shop could say that you might have overclocked your device with the acquired root. With that the device can overheat and the digitizer (which handles the touchscreen input) could be overheated as well and starts to fail. Not saying that is the case here, but it would be hard to prove otherwise.
In other words, when you have to deal with warranty and repair, it's a good advice to give them no reasons to deny the warranty.
TLDR: Repair your device before rooting
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I agree that I should have gone to fix it before rooting but then again if they had not mentioned on their site clearly that rooting does not void your warranty I would have not rooted at all in the first place till my warranty period got over. I dont mind taking a brunt for a fault of mine due to flashing like getting stuck in a bootlop or something but this clearly was a manufacturing defect and not mine.
emuandco said:
At least here in Germany this is illegal and NOT possible. At least the given by law warranty has to be given even with root unless they can prove it caused the defect, so they have to prove their claim and not you. Any extened warranty from the company itself can be waaay different though.
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Yeah unfortunately I am in India and here like i mentioned in the post earlier we have very weak consumer laws, even if i would sue them the case would drag on for like 5 years with no guaranty that it would still get resolved.
@i_rock098
I have no local stores in my country, everything must be shipped. When facing a problem you need to get some repair ticket from the website. That would mean you don't need the ... local support store. Also it should be possible to simply restore the phone's software to stock before sending it to OnePlus. Have you tried bringing itr back to stock or is the phone freaking out in a way making it impossible?
LS.xD said:
@i_rock098
I have no local stores in my country, everything must be shipped. When facing a problem you need to get some repair ticket from the website. That would mean you don't need the ... local support store. Also it should be possible to simply restore the phone's software to stock before sending it to OnePlus. Have you tried bringing itr back to stock or is the phone freaking out in a way making it impossible?
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And to add to this.
If you have an issue with your phone feel free to make a post. As long as you provide decent information I'm pretty sure people including me are here to you help you.
Repeat after me, the store is in INDIA. I don't do business with India. I did business with OnePlus China and OnePlus US and received superior assistance, including a free replacement phone when my rooted phone could not be repaired.
These are topics where OnePlus customer service could (and should) step in and make a name for themselves, or at least start to.
OP, send a support ticket to OnePlus, add the e-mail address of the service centre to the cc and when you get a response from OnePlus, go back and politely ask them to repair the phone according to the OnePlus warranty terms.
Forget these repair shops in India. These are probably not official OnePlus service centers, as I don't think they have stores set up anywhere. According to the YouTube video that they OnePlus made, they only offer repair services through their website, OnePlus.net/support. You need to contact them via phone (It is listed on their website), and they will then determine if it needs to be sent to them for repair via RMA. https://youtu.be/KCdu8VhleVM
jim262 said:
Forget these repair shops in India. These are probably not official OnePlus service centers, as I don't think they have stores set up anywhere. According to the YouTube video that they OnePlus made, they only offer repair services through their website, OnePlus.net/support. You need to contact them via phone (It is listed on their website), and they will then determine if it needs to be sent to them for repair via RMA. https://youtu.be/KCdu8VhleVM
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There are official repair centres (approved by OnePlus but not run by them) for OnePlus in India. But I don't know whether the OP went to an official centre or not.
As with almost all official repair centres of any manufacturer, there are two ways of asking for repair during warranty. One is what is mentioned by you ie. contact OnePlus directly, they will issue a ticket number and then armed with that, you approach the repair centre. The other way is directly walking into the repair centre and asking for warranty repair. I think the OP adopted this and as is likely in most such situations, the repair centre tried to outsmart him. IMO, if the OP had contacted OnePlus first, this issue might not have arisen at all.
I am speaking on the authority of my experience of approaching Acer directly the first time and going to the repair centre directly the second time. Ofcourse the second time I was given a run around which I ultimately overcame.
Just got a quote back from Samsung Australia for fixing Knox flag and secure folder, android pay etc. lost due to root. They mentioned that the motherboard needs to be changed and total cost for repair is $340 AUD. Haven’t check about warranty status as they have to honour hardware warranty for 2 years as per the law here software issues notwithstanding.:good:
NO warranty by tripping KNOX!
jetthapar said:
Just got a quote back from Samsung Australia for fixing Knox flag and secure folder, android pay etc. lost due to root. They mentioned that the motherboard needs to be changed and total cost for repair is $340 AUD. Haven’t check about warranty status as they have to honour hardware warranty for 2 years as per the law here software issues notwithstanding.:good:
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If something is REALLY wrong with your hardware, than it's warranty...
You TRIPPED YOURSELF KNOX, by ROOTING your device -> NO WARRANTY!
So: if you want to use Android Pay, Secure Folder and other things again -> you'll have to pay for it!
Or get a new note 8 Knox is not a software solution alone you destroyed a efuse and that's why the complete motherboard has to be replaced.
cebulank said:
Or get a new note 8 Knox is not a software solution alone you destroyed a efuse and that's why the complete motherboard has to be replaced.
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henklbr said:
If something is REALLY wrong with your hardware, than it's warranty...
You TRIPPED YOURSELF KNOX, by ROOTING your device -> NO WARRANTY!
So: if you want to use Android Pay, Secure Folder and other things again -> you'll have to pay for it!
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Thank you for your insights everyone. I think I should’ve made it a bit more clearer. I am fully aware of implied warranty terms and how it works. I wanted to share my experience with everyone here as I couldn’t find this kind of info when I was looking for it. Now at least people can read and beware of the costs involved. It’s a pity there’s no back up e-fuse as that would’ve made the repair cheaper.
jetthapar said:
Thank you for your insights everyone. I think I should’ve made it a bit more clearer. I am fully aware of implied warranty terms and how it works. I wanted to share my experience with everyone here as I couldn’t find this kind of info when I was looking for it. Now at least people can read and beware of the costs involved. It’s a pity there’s no back up e-fuse as that would’ve made the repair cheaper.
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I dont think you get the E-Fuse.
Its a piece of hardware is in the phone, soldered to the board.
This Chip / Fuse allows for Code to be hardcoded onto it.
Things like Failsafe checks can be implements, and when one of them is broken, then the fuse will blow, Once the fuse is blown thats it.
The programming can be used to any level, in mobile phones they check the status of the Bootloader or various system checks, once files have been modified the fuse essentially self destructs.
This is also used in consoles, to check for modified bootloaders to avoid jailbreaking the console. When System updates are released, they check the status of the eFuse, if there is a missmatch the update is not completed .
I understand what OP wanted to comunicate, he just wanted to share his experience, there are countries where tripping knox voids ANY type of warranty, be it screen, sound, battery, speakers, mics, wifi, etc, in Mexico, triping knox makes no difference the operators (not samsung) are responsible to fulfill any warranty claim except for things no longer working due to knox tripping as it was the owner who voluntarily did it
winol said:
I understand what OP wanted to comunicate, he just wanted to share his experience, there are countries where tripping knox voids ANY type of warranty, be it screen, sound, battery, speakers, mics, wifi, etc, in Mexico, triping knox makes no difference the operators (not samsung) are responsible to fulfill any warranty claim except for things no longer working due to knox tripping as it was the owner who voluntarily did it
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Wonder where all the Knox tripped Samsung devices end up?
Sent from my SM-N950U using Tapatalk
So if you trip knox it voids your warranty and disables samsung pay and secure folder? My warrenty is almost up anyway and I am debating flashing the ROM and tripping Knox. Just trying to figure out what actually happens.
If warranty is no longer a concern, you can root, but of course taking into account that secure folder and samsung pay will no longer work, if your model is snapdragon based, the battery will charge only to 80%, and the issue with some apps that refuse to work on rooted devices