Database Develop

On plausible deniability: stop mentioning warranties.

Simple enough: don't mention anything about warranties. Stop telling people that rooting will invalidate warranties, in the specific sense, because that serves nobody except the lawyers for the carriers.
By specifically and directly mentioning the warranty, you are completely absolving the carriers from honoring it because you are passing the liability directly to the person running the mod.
Instead, simply state that "if you do this, there could be negative consequences, up to and including total device failure. The author is in no way, shape, or form responsible for your actions."
If an unforeseen hardware glitch occurs, I have invalidated any claim to the warranty because the root method I used specifically and directly mentioned the warranty policy in question. There is no reason under the sun that we should be giving carriers and vendors a way out of honoring their contracts when they are legitimately responsible for hardware or other failure.
If you brick your device by doing something stupid, then you should pay the price. If the battery randomly blows up, though, the vendor should pay for damages and replacement, regardless of whether your device is rooted. The burden of proof should be on the carrier. If you perform an act that explicitly states that you're voiding your warranty, though, then they don't have to work hard at all to deny liability.
All I'm saying is that we should make them bend over backwards before letting them get away with anything. Even if they always end up winning, let's not hand it to them on a platter.
So please, stop mentioning warranties in mods, hacks, and tips!

That post voided your warranty.
Sent from my DROID3 using Tapatalk

He has a point and a good one at that.
By mentioning warranties and them being void happens without the necessity of the carries to prove it was damaged by modded software.
+1
Sent from my ADR6400L using XDA Premium App

Yeah we buy these devices and come here to break them appart to enhance them, simple. If we were worried about it we'd be like the other 90% of the general public who are oblivious to most things.
-smc

I don't understand what's your point. Altering the software that is certified to run on your device voids your warranty. This is a fact made clear by manufacturer. It is not much different than altering the engine of a car for example.
Posts mentioning "this will void your warranty" are just a precaution to anyone attempting to use it, so people are aware of the consequences. Of course it must be mentioned. Just like the signs "do not eat" on silicagel packs that often come in electronic equipment packages. Or signs on plastic bags saying they are not toys.
Sent from my XT860 using Tapatalk

I have to agree that leaving the warning out is a bad idea. The warning is mostly about the fact that by modifying the software you're no longer using manufacturer or carrier approved software which is does void the warranty and also violates the carrier terms of service. There are always going to be first timers trying to follow rooting and mod directions, and its best for them to know the consequences if things go wrong and they brick, etc.

I think everyone goes a little over the top about the whole 'void your warranty' bit. Look, you can't just 'void your warranty', it doesn't work that way.
There's a thing called the Magnuson–Moss Warranty Act that protects consumers and holds manufacturers responsible for honoring their warranties.
By simply rooting your phone, you're not going to 'void' any warranty. The only way you can 'void' your warranty is if you do something that causes your phone to fail, that failure isn't covered. So if you brick your phone because you're not worthy of the power of root, it's not going to be covered under warranty - just like if you smash your phone into the pavement it's not covered.
But regardless if your phone is rooted and ROMed to the MAXXX or totally stock and covered in unicorn stickers, if the screen starts bugging out because of a faulty connector or the like, it is still covered under warranty. They have to show that your actions caused the failure, the 'burden of proof' is on them.
Honestly though, I've never had a problem with warranty claims through VZW (and I've had many) - as long as you didn't get it wet, they will usually give you a refurbed device with little fuss.
So no, everyone who says 'doing X will void your warranty' is wrong. It will only 'void' your warranty if you **** it up and break something.

I agree that something has to be mentioned. The community has made this stuff very simple for those who know not what they are doing. Alot of them probably have no clue it would void their warranty. Telling them that the said action will void their warranty is probably a bit much but maybe pointing them to their manufacturers warranty for them to decide if the said action is allowable would be much better.

If you engage in an activity that explicitly states you're going to void your warranty, you're giving your assent to the warranty being voided.
I could make an app for the marketplace that simply sat on your phone, called "The warranty breaker!" and include in its ToS, in big blazing letters, an agreement to the effect of:
"If you install this app, you are voiding your warranty with your carrier."
By specifically mentioning it, there is now a legal basis for them to claim we willingly cancelled a warranty. It doesn't have to violate the terms of the warranty - contracts are two way agreements.
I'm not saying not to warn people. I'm saying, leave the warranty out of it. Something like " Hey, this procedure could have major negative consequences. Know what you're doing - the author/creator of this procedure is not responsible for your mistakes or misuse."
The warranty is something between me and the carrier, not something anyone on XDA should ever worry about. There's simply no need to mention it as part of a modding process.

limaxray said:
I think everyone goes a little over the top about the whole 'void your warranty' bit. Look, you can't just 'void your warranty', it doesn't work that way.
There's a thing called the Magnuson–Moss Warranty Act that protects consumers and holds manufacturers responsible for honoring their warranties.
By simply rooting your phone, you're not going to 'void' any warranty. The only way you can 'void' your warranty is if you do something that causes your phone to fail, that failure isn't covered. So if you brick your phone because you're not worthy of the power of root, it's not going to be covered under warranty - just like if you smash your phone into the pavement it's not covered.
But regardless if your phone is rooted and ROMed to the MAXXX or totally stock and covered in unicorn stickers, if the screen starts bugging out because of a faulty connector or the like, it is still covered under warranty. They have to show that your actions caused the failure, the 'burden of proof' is on them.
Honestly though, I've never had a problem with warranty claims through VZW (and I've had many) - as long as you didn't get it wet, they will usually give you a refurbed device with little fuss.
So no, everyone who says 'doing X will void your warranty' is wrong. It will only 'void' your warranty if you **** it up and break something.
Click to expand...
Click to collapse
This post was awesome down to the last punctuation mark ಠ_ಠ

If I brick my phone messing with the root I plan on dropping it and letting it sit in a rain puddle and sending it back to verizon asap. Do they really not send you a new phone if you brick it messing with the root?

If their techs bother to look at why, then yeah, by rooting or otherwise messing with it, they could tell you to take a flying leap.
Fortunately, most of the time, nobody on the other side bothers with why a device fails, and you'll just get one back.

JRowe47 said:
If their techs bother to look at why, then yeah, by rooting or otherwise messing with it, they could tell you to take a flying leap.
Fortunately, most of the time, nobody on the other side bothers with why a device fails, and you'll just get one back.
Click to expand...
Click to collapse
I was wondering if they were like Microsoft was with 360's, lol.. I got 3 replaced for cd drive failures but said it was RROD.

[INFO][EU] Rooting and Flashing don't void the warranty

All Android users were or are wondering whether flashing their device will void the warranties of their devices.
This concerns European customers (EU).
In short :
The FSFE (Free Software Foundation Europe), has concluded that rooting and flashing our devices don't void their warranties. Manufacturers can't refuse to repair a device because modifying or changing system software is not a sufficient reason to void the "statutory warranty". The seller has to prove that the defect is caused by user's actions before completelly voiding the warranty. Unless that, the standard 2 years of the warranty is still valid. So the Directive 1999/44/CE dictates1 protects consummers even if they have rooted and flashed their system in order to use custom ROMs.
FSFE Legal team has analysed this issue and the answer, if the consumer bought it inside the EU, is no.
The consumer does not loose the obligatory 2-year warranty on the device just because the device is flashed.
"A good test to see if it is the software’s fault is to flash it back with stock firmware/OS and see if the problem persists. If it does, it is not a software-caused problem. If it is not possible to revert it to stock software any more, it is also not a software-caused defect. There are very few hardware defects that are caused by software".
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Full article :
Directive 1999/44/CE dictates1 that any object meeting certain criteria (incl. telephones, computers, routers etc.) that is sold to a consumer2. inside the European Union, has to carry a warranty from the seller that the device will meet the quality that you would expect for such a device for a period of 2 years.
A telephone is an example of such a device and is an object that comprises many parts, from the case to the screen to the radio, to a mini-computer, to the battery, to the software that runs it. If any of these parts3 stop working in those 2 years, the seller has to fix or replace them. What is more these repairs should not cost the consumer a single cent — the seller has to cover the expenses (Directive 1999/44/CE, §3). If the seller has any expenses for returning it to the manufacturer, this is not your problem as a consumer.
If your device becomes defective in the first 6 months, it is presumed that the defect was there all along, so you should not need to prove anything.
If your device becomes defective after the first 6 months, but before 2 years run out, you are still covered. The difference is only that if the defect arises now, the seller can claim that the defect was caused by some action that was triggered by non-normal use of the device4. But in order to avoid needing to repair or replace your device, the seller has to prove that your action caused5 the defect. It is generally recognised by courts that unless there is a sign of abuse of the device, the defect is there because the device was faulty from the beginning. That is just common sense, after all.
So, we finally come to the question of rooting, flashing and changing the software. Unless the seller can prove that modifying the software, rooting your device or flashing it with some other OS or firmware was the cause for the defect, you are still covered for defects during those 2 years. A good test to see if it is the software’s fault is to flash it back with stock firmware/OS and see if the problem persists. If it does, it is not a software-caused problem. If it is not possible to revert it stock software any more, it is also not a software-caused defect. There are very few hardware defects that are caused by software — e.g. overriding the speaker volume above the safe level could blow the speaker.
Many manufacturers of consumer devices write into their warranties a paragraph that by changing the software or “rooting” your device, you void the warranty. You have to understand that in EU we have a “statutory warranty”, which is compulsory that the seller must offer by law (Directive 1999/44/CE, §7.1) and a “voluntary warranty” which the seller or manufacturer can, but does not need to, offer as an additional service to the consumer. Usually the “voluntary warranty” covers a longer period of time or additional accidents not covered by law6. If though the seller, the manufacturer or anyone else offers a “voluntary warranty”, he is bound to it as well!
So, even if, by any chance your “voluntary warranty” got voided, by European law, you should still have the 2 year “compulsory warranty” as it is described in the Directive and which is the topic of this article.
In case the seller refuses your right to repair or replace the device, you can sue him in a civil litigation and can report the incident to the national authority. In many European countries such action does not even require hiring a lawyer and is most of the time ensured by consumers associations.
The warranty under this Directive is only applicable inside the European Union and only if you bought the device as a consumer.
[1] EU member states must have by now imported the Directive 1999/44/CE into their national laws. So you should quote also your local law on that topic.
[2] A consumer is a natural person who acts for their own private purposes and not as a professional. .
[3] Batteries can be exempt of this and usually hold only 6 months warranty.
[4] E.g. a defect power button could be caused by spreading marmalade in it or hooking it onto a robot that would continuously press the button every second 24/7 — of course that is not normal or intended use.
[5] Note that correlation is not causation — the defect has to be proven to be caused by your action, not just correlate with it.
[6] E.g. if a device manufacturer guarantees the phone is water- and shock-proof or a car manufacturer offers 7 years of warranty against rust.
Click to expand...
Click to collapse
Source, article
Reference : EUR-Lex

Thank you, good info.

So if they refuse, should I print this and give it to them?

To be safe, I flashed and rooted it after my warranty expired.
It'll take time for LG to honour the warranty worldwide.

Welcome locked bootloaders.

In Italy LG warranty doesn't get voided by rooting and custom Rom installation.
I don't know why in other countries it's not the same...
Anyway thank you for sharing this information!
Sent from my LG-P970 using xda app-developers app

Navios92 said:
So if they refuse, should I print this and give it to them?
Click to expand...
Click to collapse
yeah you might print the directive itself
the bad side of all of that, is that this situation only applies in Europe for now. I live in France, here the consummers are well protected already. For other countries, you can refer to UE and its related laws.
Visit EUR-Lex for more infos

Many thanks for this :victory:

Cool
Sent from my LG-P970 using xda app-developers app

Francais ? Nikel.
It's so good to read this. Every time i visit LG C. I Flash Official Rom..
Sent from my LG-P970 using xda premium

thank's for your info my bro, matur nuwun sanget

Anyway we can always unroot, I did this when I asked for screen replacement.
The problem would be with people who bricked their USB and can't unroot.

Technically it's also not allowed to lock the bootloader without giving a way of unlocking it since it restrict the software that the user can use on his phone, but theres still lots of phones with locked bootloaders with no way of unlocking it.
Also it's really easy to tell someone bringing their phone into repair that their phone is broken because they did something while having root permissions if the person involved doesn't know electronics so well. It's still a step in a better direction.

I have question from starter!
If i instal some custom rom with overclocked cpu?
And this,just for euro?
And asia?
Sent from my LG-P970 using Tapatalk 2

Night.Sky said:
I have question from starter!
And this,just for euro?
And asia?
Sent from my LG-P970 using Tapatalk 2
Click to expand...
Click to collapse
I'm not sure, but if you can send your device in a center located inside EU, it might pass. But since these laws concern european customers, I don't think so...
If i instal some custom rom with overclocked cpu?
Click to expand...
Click to collapse
The seller has to prove that the defect is caused by user's actions...
Click to expand...
Click to collapse

Great info! Thanks for that.

Not so sure
Not entirely sure this is something to cheer too much about.
It´s nice and all but we know flashing the wrong firmware can brick your phone. I´m not sure manufacturers should be responsible for that and this might encourage them to make it really tough to root the things in the first place.

ScoopyDoopy said:
Not entirely sure this is something to cheer too much about.
It´s nice and all but we know flashing the wrong firmware can brick your phone. I´m not sure manufacturers should be responsible for that and this might encourage them to make it really tough to root the things in the first place.
Click to expand...
Click to collapse
flashing is not forbidden, but it's not about that. if a flash process fails, you can consider that fact as a defect since this may be a hardware issue (even if it's software, it should not happen).
it's like formatting a hard disk drive that would fail. so yeah, the manufacturer is responsible and must apply the warranty.

Ilko said:
flashing is not forbidden, but it's not about that. if a flash process fails, you can consider that fact as a defect since this may be a hardware issue (even if it's software, it should not happen).
it's like formatting a hard disk drive that would fail. so yeah, the manufacturer is responsible and must apply the warranty.
Click to expand...
Click to collapse
Flashing wrong firmware can damage the phone. If the bootloader tries to initialize the phone with a higher voltage or clock and it stops somewhere in the process it stays with that clock speed and voltage until the phone is switched off again provided it doesn't crash before setting clock and voltages.
If it failed because of hardware then doesn't matter what software you had on it. Then your right, but wrong firmware can damage your phone. Remember the tools thats used for flashing isn't meant for us, it's for software developers or service centers and we shouldn't have access to it. The tools that are meant for us can't flash wrong firmware without there being wrong firmware on it in the first place so if you flash the wrong firmware then it's your fault and thats not hard to prove that theres wrong firmware on it or that the CPU was damaged due to wrong clock or voltage.
Yes this will lead to manufacturers making it harder to root and flash or they will (like HTC) allow unlocking the bootloader through them and explicitly voiding your warranty.
They can have a license agreement when the firmware is run fresh that you have to accept. Which might contain this sneaky line somewhere in small print.
"Running any software on the device that we don't approve voids your warrenty." (And I'm pretty sure that will include rooting software)

xonar_ said:
Flashing wrong firmware can damage the phone. If the bootloader tries to initialize the phone with a higher voltage or clock and it stops somewhere in the process it stays with that clock speed and voltage until the phone is switched off again provided it doesn't crash before setting clock and voltages.
If it failed because of hardware then doesn't matter what software you had on it. Then your right, but wrong firmware can damage your phone. Remember the tools thats used for flashing isn't meant for us, it's for software developers or service centers and we shouldn't have access to it. The tools that are meant for us can't flash wrong firmware without there being wrong firmware on it in the first place so if you flash the wrong firmware then it's your fault and thats not hard to prove that theres wrong firmware on it or that the CPU was damaged due to wrong clock or voltage.
Yes this will lead to manufacturers making it harder to root and flash or they will (like HTC) allow unlocking the bootloader through them and explicitly voiding your warranty.
They can have a license agreement when the firmware is run fresh that you have to accept. Which might contain this sneaky line somewhere in small print.
"Running any software on the device that we don't approve voids your warrenty." (And I'm pretty sure that will include rooting software)
Click to expand...
Click to collapse
yes, but if such programs are leaked, it's their problem, not ours. there is no any law or rule that explicitly forbid software modification. It's open source... and the european directive protects us. I'll even say, that the ability of flashing wrong firmware could be considered as a default. This should not be possible.
people must understand that rooting and flashing are only restricted, not forbidden. I think they simply can't do that legally.

[Q] Battery driver and charging port burned

Hi,
Last week my Optimus 2x was a bit unlucky. It burned charging port.
Everything will be fine but I had Django Manouche ROM.
Ofcourse my first though was to change rom for orginal one and then send it to LG for repair. Unlucky computer connection port is same that just burned.
So without thinking, I send it to LG Poland. After few days I got negative answer - Rom was changed so they wont repair.
Nowadays I'm arguing with them to get explanation, how its possible that USB charger that i used is still working, phone is working (if it have battery juice) and they are saying they won't repair it because of ROM change.
Is anyone here know, is it possible that drivers from kernel burned my charging port ?
Maybe its bigger problem and not only mine phone can have this issue ?
I looked in this file: "https://github.com/CyanogenMod/lge-kernel-star/blob/jellybean/drivers/power/su660_battery.c" (My acc dont have 10 post so link is like this). Obviously its reposible for battery but i think many ppl is using it in his kernels (probably even LG) and it should work.
Best regards
Cameleeck
PS. I asked LG for answer which exactly file could destroy my device. I will be reporting what they answered.

LoL, blame yourself. If you agree to use a non manufacturer aproved software, he has no obligation to provide you with any warranty. Whatever the cause of problem may be, service guys cannot even diagnose the phone as custom rom is there and they have no obligation to clean your rom mess, as it is wasted unpaid labour time for them. Don't you understand that each kernel mods can cause some sort of hang up with resulting endless charging without temp thresholds? Let us just be fair, everything has its own risks. Just pay the repair fee. For this old model those are just couple drinks at bar and with preserved nerves and time.
So let us call it death at frontlines...
Sent from my HTC One SV using xda premium

I understand risk that i took. Well it can happen, actually i wanted to change this phone But still there can be tons of ppl using some kind of soft that can be risky - as a developer i want to provide some help for a guys that still can have wrong software. So thats why im asking about help and about drivers.
And if we talk about expenses:
Let us just be fair, everything has its own risks. Just pay the repair fee. For this old model those are just couple drinks at bar and with preserved nerves and time.
Click to expand...
Click to collapse
They said they can repair it at cost about 200 euro - so probably this price is much bigger than couple of drinks in bar
Still, my questions didnt change.
If someone had this kind of issues or just made some tweaks in battery managment/charging in Android that can explain or even make direction where to look please left here some response.
Then maybe I will apologize to C++ and can make some patch for kernel or even better: maybe there is someone that can make it on his own.

Guaranty says that changing soft voids it, so nothing will help there.
Mam do zaoferowania LG 2X, bo obecnie mam dwa

Actually you're wrong.
Rooting and flashing does NOT void your warranty - at least for us lucky EU citiziens.
http://fsfe.org/freesoftware/legal/flashingdevices.en.html
So if you're still under warranty tell LG that you demand a repair on warranty and won't accept a fine.
Apart from that: Yes, if you mess with your kernel you can hardbrick your device. Frying a port is possible e.g. playing with the voltages.

tonyp said:
Actually you're wrong.
Rooting and flashing does NOT void your warranty - at least for us lucky EU citiziens.
http://fsfe.org/freesoftware/legal/flashingdevices.en.html
So if you're still under warranty tell LG that you demand a repair on warranty and won't accept a fine.
Apart from that: Yes, if you mess with your kernel you can hardbrick your device. Frying a port is possible e.g. playing with the voltages.
Click to expand...
Click to collapse
Tony, do you ever sleep?
But you are a bit wrong here . You are forgetting about the other dark side ehrm...
For example... ... You will find warranty rules for this on each manufacturer site somewhere and for some phones in the brochure and book that came with phone inside the box, that covers up warranty rules and by buying the device you even sign those evil papers with the small font print on it...
We are not that strict about rooting, although with that you can also load some sort of dumb overclocking modules and screw the whole voltage table via insmod and burn the device, ain't it? There for I was always strict about fast charge and similar mods, too much risks involved, and the end users don't really understand them and here is a fine example and result of it.
So you are missing the point mates. Warranty repair... Altering the rom brings really pain for service guys. How do you imagine we are repairing them? Do you ever imagined what for is that hidden service menu? If a custom rom is present, that APK is thrown out, we have no manufacturer support and instruments to find out what on earth happened to the board and do basic diagnosis. SWAP the board? Are you nuts? Afterwards the board is shipped to motherland and they test them via their own secret birth cradle - jtag as they diagnose and refurbish them. Then they will see that those dumbarses didn't even test the phone as alien OS is present there and the service location will be fined with full swap price as a punishment as we didn't obey the contract.
For example HTC or Sony involves online logging system for each phone, where basic parameters are sent and self test data. If bootloader or OS is tampered we cannot do anything, none of manufacturer self test calibration program tools work as in hell custom OS doesn't provide compatibility with that!
So in the service location are mere contract people(although Polish, the second worst service locations in EU, the worst is Romania, although in Regenersis as far I know mostly romanians are being enslav... excuse me labored , god they have such poor repair quality since ages).
But leaving that aside, service location clean out the mess made by greedy manufacturers and egoistic users, we are not the manufacturer, imagine all the device mess around and for one guy to know how to unroot, change bootloader seek for nvflashes etc stuff... nope... noone does it, we need to feed our families too and the repair queues are long enough too, the stupid peace of plastic ain't worth it it consumes so much time and other people are waiting for the repair too. There for You were fined with motherboard replacement price... although 200$... ok those are two evenings in a bar...
So if you alter the OS/root, we cannot repair the damn phone, for example a silly broken touch screen. You just replace the darn thing and that's it, that is my software etc, well then who will calibrate that thing? Call the mojo battery calibration app, yes? LoL? Again flash stock OS? Oh crap wrong bootloader, oh crap version mismatch? What on earth the user flashed in, oh good it was found on some native china forums :cyclops:
So none of service locations will argue about power users who can clean up their mess and bring a reflashed clean device, no matter what you did before the device, the user has respect for our work and time and is willing to make the repair faster. But this isn't the case as USB is burned out.
And to this case specifically... yes you are busted, worst case scenario. If you won't pay and will argue, ok then the independent expertise will be needed = 100$. Then you must go to court, although the expert can also tell that it is your fault and then you are busted again.
But if the expert is dumb enough, then in the court what will the lawyers say... just what Tony did... playing with voltages can burn your phone just like a lousy screaming witch on a stick. And you signed those vicious papers, and you also knew about the risks just as in HTC site is stated word by word. Pay the expertise and court costs . [That happens always, default scenario]
I guess I made clear my point of view why altering the software voids your warranty, as it simply becomes irreparable brick in most cases.
About that fsfe.org... bull*** every argument there can be overthrown, believe me, I know, they have the common sense sentence there, it gives a lot of freedom

Ferrum Master said:
Tony, do you ever sleep?
But you are a bit wrong here . You are forgetting about the other dark side ehrm...
For example... ... You will find warranty rules for this on each manufacturer site somewhere and for some phones in the brochure and book that came with phone inside the box, that covers up warranty rules and by buying the device you even sign those evil papers with the small font print on it...
We are not that strict about rooting, although with that you can also load some sort of dumb overclocking modules and screw the whole voltage table via insmod and burn the device, ain't it? There for I was always strict about fast charge and similar mods, too much risks involved, and the end users don't really understand them and here is a fine example and result of it.
So you are missing the point mates. Warranty repair... Altering the rom brings really pain for service guys. How do you imagine we are repairing them? Do you ever imagined what for is that hidden service menu? If a custom rom is present, that APK is thrown out, we have no manufacturer support and instruments to find out what on earth happened to the board and do basic diagnosis. SWAP the board? Are you nuts? Afterwards the board is shipped to motherland and they test them via their own secret birth cradle - jtag as they diagnose and refurbish them. Then they will see that those dumbarses didn't even test the phone as alien OS is present there and the service location will be fined with full swap price as a punishment as we didn't obey the contract.
For example HTC or Sony involves online logging system for each phone, where basic parameters are sent and self test data. If bootloader or OS is tampered we cannot do anything, none of manufacturer self test calibration program tools work as in hell custom OS doesn't provide compatibility with that!
So in the service location are mere contract people(although Polish, the second worst service locations in EU, the worst is Romania, although in Regenersis as far I know mostly romanians are being enslav... excuse me labored , god they have such poor repair quality since ages).
But leaving that aside, service location clean out the mess made by greedy manufacturers and egoistic users, we are not the manufacturer, imagine all the device mess around and for one guy to know how to unroot, change bootloader seek for nvflashes etc stuff... nope... noone does it, we need to feed our families too and the repair queues are long enough too, the stupid peace of plastic ain't worth it it consumes so much time and other people are waiting for the repair too. There for You were fined with motherboard replacement price... although 200$... ok those are two evenings in a bar...
So if you alter the OS/root, we cannot repair the damn phone, for example a silly broken touch screen. You just replace the darn thing and that's it, that is my software etc, well then who will calibrate that thing? Call the mojo battery calibration app, yes? LoL? Again flash stock OS? Oh crap wrong bootloader, oh crap version mismatch? What on earth the user flashed in, oh good it was found on some native china forums :cyclops:
So none of service locations will argue about power users who can clean up their mess and bring a reflashed clean device, no matter what you did before the device, the user has respect for our work and time and is willing to make the repair faster. But this isn't the case as USB is burned out.
And to this case specifically... yes you are busted, worst case scenario. If you won't pay and will argue, ok then the independent expertise will be needed = 100$. Then you must go to court, although the expert can also tell that it is your fault and then you are busted again.
But if the expert is dumb enough, then in the court what will the lawyers say... just what Tony did... playing with voltages can burn your phone just like a lousy screaming witch on a stick. And you signed those vicious papers, and you also knew about the risks just as in HTC site is stated word by word. Pay the expertise and court costs . [That happens always, default scenario]
I guess I made clear my point of view why altering the software voids your warranty, as it simply becomes irreparable brick in most cases.
About that fsfe.org... bull*** every argument there can be overthrown, believe me, I know, they have the common sense sentence there, it gives a lot of freedom
Click to expand...
Click to collapse
Uhm, well i think thats all a oint of how much the ROM is altered and is it close to stock ROM. although it´s important whats broken.
And the most important thing is how obliging the customer service is.
For Example. i used to own an Sony Xperia Mini Pro. I Messed around with a couple of ROM´s and during this procedure somehow my touch driver faded away. Well there was warranty on it and the actual ROM was ROOTED AND CUSTOM but very close to stock.
I send it in and after the short service time of 6 weeks Sony said that they Can´t repair the device but they are giving me the actually worth oft the phone back. (so i lost 20€ from original price)
That´s that.
On the other Hand there are Ways to Prevent users from F***ing up the system
I owned an Alcaltel onetouch (don´t remember the number) with every update Alcatel Killed Root accses with every update the Good dev´s who worked on this phone must find a new way to get Root.
This Part is to the OP
But besides all That. Android is an open source system and everybody who uses a Custom Rom and OC the Phone or Alter the Kernel should not Cry when its broke. You know the risk guys if you root and customize a phone with warranty don´t expect the Producer to help you if you f**k up the phone with obviously things like OC or Fast Charge -Fast Charge i don´t get this anyway i charge my phone over night thats that i thin 6 hours are enough time so i don´t need a phone charged in 30 min -
Did you know that you can cause you cell to - in worst case every - Explode because of fast Charging?
All Limitations the Producer makes are mostly to prevent such thing as overheating and whatnot. Just because you can OC the CPU to 1,4 Ghz doesn´t mean you have to. Do you think when your heart beats all time on max BPM you will life long? think about that.
I used to own a HTC Desire HD there where models where you could OC from 1Ghz stock up to 1,8 Ghz seriously would you try it?
Well that really grinds my gears today ^^

Odp: [Q] Battery driver and charging port burned
tonyp said:
Actually you're wrong.
Rooting and flashing does NOT void your warranty - at least for us lucky EU citiziens.
http://fsfe.org/freesoftware/legal/flashingdevices.en.html
So if you're still under warranty tell LG that you demand a repair on warranty and won't accept a fine.
Apart from that: Yes, if you mess with your kernel you can hardbrick your device. Frying a port is possible e.g. playing with the voltages.
Click to expand...
Click to collapse
But in my warranty card, there is a paragraph saying that any modifications done on software voids warranty.
So I was aware of that.
OP, there's also a way if they really don't want to accept warranty because custom rom. I did it once to them, because I am living in Poland too. Put your phone in microwave and set it for a a second. It should hard damage motherboard and LG won't be able to read if rom was changed. I was lucky with LG P500 this way, but maybe now things changed.
Sent from LG 2X using Tapatalk 3 Beta

Rayman96 said:
But in my warranty card, there is a paragraph saying that any modifications done on software voids warranty.
So I was aware of that.
OP, there's also a way if they really don't want to accept warranty because custom rom. I did it once to them, because I am living in Poland too. Put your phone in microwave and set it for a a second. It should hard damage motherboard and LG won't be able to read if rom was changed. I was lucky with LG P500 this way, but maybe now things changed.
Sent from LG 2X using Tapatalk 3 Beta
Click to expand...
Click to collapse
Yes this might be an option rayman96 but OP has to be sure that´s there no other way.

Rayman96 said:
But in my warranty card, there is a paragraph saying that any modifications done on software voids warranty.
So I was aware of that.
Sent from LG 2X using Tapatalk 3 Beta
Click to expand...
Click to collapse
But this doesn't matter. They can't just write into their warranty "what's written in law doesn't matter".
Okay they can "write" it in, but if there's a law that states otherwise that's useless.
Sent from my LG-P990 using xda app-developers app

tonyp said:
But this doesn't matter. They can't just write into their warranty "what's written in law doesn't matter".
Okay they can "write" it in, but if there's a law that states otherwise that's useless.
Sent from my LG-P990 using xda app-developers app
Click to expand...
Click to collapse
Interesting, can you provide me source which says rooting does not voids warranty?
Edit: sorry, i missed it somehow

BIG WARNING before you buy an Asus android devices

Long story short:
If you UNLOCK BOOTLOADER of your device, you FULLY VOID the WARRANTY of the device.
Yes, defective screens, batteries....your warranty is not covering anything once you unlock your device using Asus's official unlock app.
You may wonder why Asus designed an app to unlock the bootloader of your device? Because when you unlock it, the app connects to Asus's server on internet, submit your device's serial number, and Asus knows that a device with such serial number is not under warranty anymore.
End of story. I learned it the hard way.
Want a good rooted device?
Go Samsung, Google Nexus, HTC
Google and HTC have clearly stated that unless the damage on the android device is caused by unlocking the bootloader, the device will be under warranty.
From my searches online you can re-lock your Samsung devices and you get your warranty.
My new Oneplus One phone even offers 1 time first year accidental screen replacement just like htc m8 in the US.
As of tablets, the Nexus series are always the best choices.
---------------------------------------------
Now, if you live in a region where there're laws enforcing hardware warranty of bootloader unlocked devices, you might have a chance to fight it back, but consider what you might need to go through I'd ask why not buy a better device with better warranty?

Why did that come as a surprise????
It's stated clearly when you run the unlock tool and BEFORE you hit "I agree".....

It seems like every ROM and kernel thread for Asus tablets on XDA warns you about this, so I don't know how you missed it.
The latest Samsung tablets like the Galaxy Tab S will also present a warranty problem, because depending upon which model you get there currently may be no way to root them or flash a new ROM without tripping Samsung's annoying Knox counter, which will void your warranty.
I know because I recently had problems booting my TF701T -- out of warranty because I had unlocked it -- and researched the other 10 inch tablets out there. Nexus tablets don't have SD card slots, which is a deal-breaker for me. HTC doesn't make its own brand tablets anymore, so I don't know why you mentioned them -- the only tablet they make right now is the Nexus 9.
I wasn't impressed with the offerings from Lenovo and Sony either, not after using a high DPI device like the TF701T. So I was pretty relieved when I got my Asus tablet working again and didn't have to buy another one.
You don't mention why you needed warranty service, or why you unlocked your bootloader.

berndblb said:
Why did that come as a surprise????
It's stated clearly when you run the unlock tool and BEFORE you hit "I agree".....
Click to expand...
Click to collapse
Not before I purchaseed the product.....

Danforth said:
It seems like every ROM and kernel thread for Asus tablets on XDA warns you about this, so I don't know how you missed it.
The latest Samsung tablets like the Galaxy Tab S will also present a warranty problem, because depending upon which model you get there currently may be no way to root them or flash a new ROM without tripping Samsung's annoying Knox counter, which will void your warranty.
I know because I recently had problems booting my TF701T -- out of warranty because I had unlocked it -- and researched the other 10 inch tablets out there. Nexus tablets don't have SD card slots, which is a deal-breaker for me. HTC doesn't make its own brand tablets anymore, so I don't know why you mentioned them -- the only tablet they make right now is the Nexus 9.
I wasn't impressed with the offerings from Lenovo and Sony either, not after using a high DPI device like the TF701T. So I was pretty relieved when I got my Asus tablet working again and didn't have to buy another one.
You don't mention why you needed warranty service, or why you unlocked your bootloader.
Click to expand...
Click to collapse
Got a defective screen......but then I used HTC, nexus, and apple devices before, and none voids your hardware warranty for unlock bootloader/jailbreaking....... and you don't ask why ppl unlock bootloader on xda?

alvinma said:
Got a defective screen......but then I used HTC, nexus, and apple devices before, and none voids your hardware warranty for unlock bootloader/jailbreaking....... and you don't ask why ppl unlock bootloader on xda?
Click to expand...
Click to collapse
I asked why because I am wondering how you avoided reading any of the warnings in all of the Asus ROM and kernel threads. Pretty much all the instruction posts include the warning. I thought perhaps you had decided to unlock without first deciding on a particular ROM. But then, as berndblb mentioned above, there's that final warning when you run the unlock tool...
Given all the complaints about defective docks, I made sure to use my TF701T for more than a month before unlocking, to give time for any hardware flaws to show up. I also always read up about what is involved in rooting/replacing the ROM for any device BEFORE I even buy it, which is why I ruled out getting a new Samsung Galaxy Tab S.
Sorry to sound so unsympathetic -- it does suck that your display crapped out AFTER you unlocked it -- but I guess you'll just have to consider this a lesson hard-learned.
EDIT: I wanted to add that, not only does Samsung have Knox -- meaning you can potentially void your warranty just by rooting it -- Apple also reserves the right to refuse warranty repairs if your device is jailbroken. That means that you can get screwed if your device ends up in a state where you can't remove the jailbreak, even if the jailbreak had nothing to do with the problem.

To be honest I agree with OP. I have had so many devices through the years, HTC, Sony, Motorola, Samsung, Apple... I have always been into unlocking and rooting.
In EVERY rom thread for EVERY device you can read that you will loose warranty etc if you flash! So there is no difference here at the Asus forums of course.
The difference is that no other manufacturer that I know really use the serial number this way and deny you the hardware warranty after unlocking bootloader!
Software warranty would be understandable since you modify the software.
I have sent so many different devices for repairs, everyone unlocked and/or rooted and I have never had a problem. Sony, Samsung, HTC, Motorola... No problem at all.
I thought this would be the case with Asus too, but when I have been in contact with their technical support they clearly states that after unlocking the bootloader you will loose the complete original warranty, inclunding for hardware faults.

Its a good product. A good buy once safely rooted.
However I agree if you don't really find out without researching.
It shouldn't be difficult for Asus to stand behind the product with good service at least of all things.
Maybe it sounds crazy, but they should say "You root you void your warranty, but we fix it anyway?!"
"What on earth have you got to be kidding. We dont pull those stunts."
And maybe some places do fix it anyway. But as a result these things dont sell.

I'll throw in my 2 cents also.
Most of the other manufactures also state that if you unlock/root your warranty is void. The difference is, most of them do not provide a way for you to do it.
For most of the others the only way to root was with an exploit and then you could either unroot for warranty or mess it up so bad that they couldn't tell that it had been rooted.
I agree with the Asus policy, you mess around with it anyway then it's your problem.
It is clearly stated on their website that it voids warranty, if your complaint is that you didn't know before you bought it then that is your fault. Did you do any research on their website before you bought it, did you look at any threads here on xda? If you bought it so that you could root it you should have know, if you bought it because you liked it and then you read all the warnings and rooted it because you could after, then it's your own fault. Sorry
I could make analogies to other things about how it is similar but the bottom line is their warranty specifically says that if you rooted it your warranty is gone. It is clearly stated and you ignored it.

STILL, there is a big difference between Asus and other manufacturers!
Sony also provides unlocking tool, says unlocking MAY void warranty, but issues such as known hardware problems is still covered.
HTC also provides unlocking tool, says unlocking MAY void warranty and hardware problems non-related to unlocking seems to still be covered.
Samsung uses it's KNOX system which does not register the serial number when unlocking but make a flag in the phones bootloader. Samsung handles this different in different countries but generally it seems to be no problem to still get the phone repaired under warranty.
So when Asus register your serial number when you unlock the bootloader and then denies ALL warranty claims is not "something every manufacturer does".
And with the TF701 which has some big quality issues, like keyboard dock, loose glass, why would these not be covered by warranty just because the software is modified? It does not make sense.

I bought an unlocked TF701T on ebay. It was unusable with lots of phantom touches. I chatted with Asus service and explicitly stated that the device was rooted and unlocked. They said it was under warranty and gave me an RMA number. A week after I shipped it the tablet came back repaired. I was quite pleased with their service.
Sorry, I know that's like gasoline on the fire if someone had a bad experience. But they did well and I have to give them credit.

That's good to hear! In which country do you live?

Do NOT buy ASUS ever !!! this tablet is piece of s***.... sorry but it is the truth
hi guys,
I can only confirm what other users have stated about bad experience with asus tf701t , on paper it looks very nice, but the reality is very different ! do not waste your money on a company that is looking for one shot users.
I bought mine from amazon, and from the very beginning i had problem with screen sensitivity, sometimes there are phantom zones, means when i touch the screen nothing happens, like at the top when trying to roll out the android menu. (middle top part of the screen)
So since i am a very loyal asus customer, (laptop ROG, motherboards, asus infinity 700,) i was used to 'ok' quality, so i was not suspecting hardware. I thought my issue was software related. So i flashed and updated my rom.
Unfortunately it DID NOT resolve my problem, so that proved me that the problem is hardware related. So i write ASUS customer support, and they refused to repair their piece of crap they sold me. Hidding behind the warranty policy...very lame !
They refused to face the facts. I wrote a second time kindly to ask them to reconsider, since i am a good customer and i am asking for the first time the support that i deserved, since my tablet is just 6months old, and problems started from day 1 !!
ASUS told me i could send the tablet and so a check to see what needs to be replaced for EUR 75 , and only then a quote could be made about how much more I would need to pay for the repair... GIVE ME A BREAK !
First they sell me untested hardware...because if it would have been gone through proper quality test it would have ended in the garbage can and not on shelves.
The quality and success through time of a company comes not only from what you build but the support you give to your customers, and also know to admit when you build and publish crap on the market !
Sorry to be so hard, but honestly between the way i have been treated and the way I describe it to you, i am polite.
I will NEVER ever in this life BUY Asus again. Farewell to asus and burn in hell...
So think twice give before you buy asus. I hope this review will give you also a preview of what this Asus tablet is.

alvinma said:
Long story short:
If you UNLOCK BOOTLOADER of your device, you FULLY VOID the WARRANTY of the device.
Yes, defective screens, batteries....your warranty is not covering anything once you unlock your device using Asus's official unlock app.
You may wonder why Asus designed an app to unlock the bootloader of your device? Because when you unlock it, the app connects to Asus's server on internet, submit your device's serial number, and Asus knows that a device with such serial number is not under warranty anymore.
End of story. I learned it the hard way.
Want a good rooted device?
Go Samsung, Google Nexus, HTC
Google and HTC have clearly stated that unless the damage on the android device is caused by unlocking the bootloader, the device will be under warranty.
From my searches online you can re-lock your Samsung devices and you get your warranty.
My new Oneplus One phone even offers 1 time first year accidental screen replacement just like htc m8 in the US.
As of tablets, the Nexus series are always the best choices.
---------------------------------------------
Now, if you live in a region where there're laws enforcing hardware warranty of bootloader unlocked devices, you might have a chance to fight it back, but consider what you might need to go through I'd ask why not buy a better device with better warranty?
Click to expand...
Click to collapse
With Unlock can't Asus refuse warranty in EU and CH generelly. A short letter from my adovator and Asus repair under warrenty my laudspeaker. Only defects with connection with Unlock can refuse from Asus, but ASUS must prove relation.
ASUS AGB are not allowed in EU or CH and violate law. Paper are patience and not all was wrote is true

It probably depends on certain issues and the extend of damage like if you dropped it or something. Edit: If ASUS DOESNT STAND BEHIND THEIR PRODUCT. Unless they change their tune I wont buy another Asus thing.

Asus warranty
Your Asus warranty is of no use anyway. Here's my experience:
I bought the tf701 when it came out. I read a lot of reviews, watched Youtube reviews and so on.
When I received it I noticed that the tablet did not sit firmly in the keyboard dock. However there were no other problems so I did not care. After a few weeks I noticed connectivity problems between the dock and the tablet. I found out that many people had that problem and that all docks are affected from the first and second batch (not a single word about that in any reviews I watched previously). I wrote Asus and they told me to talk to the vendor where I bought it. this vendor (eGlobal) asked me to send my tablet and dock to them on my own costs, what I did. after 8 weeks or so I got it back in a worse shape than before. Not only the problem has not been fixed, one of the rubber feet was missing and the tablet had some scratches on the back side. eGlobal told me that it was Asus' fault, so I contacted Asus again. They were replying with the same message (copy&pasted), no matter what I wrote them, that I have to contact my vendor. eGlobal was likewise uncooperative blaming Asus instead. The tablet was still under warranty but all I got from it were some scratches and a missing rubber foot.
I got Asus mainboard, display and other hardware but this was definitely the last time that I bought an Asus product.

You should direct your frustration against the people that deserve it - your vendor (eGlobal) as it is they that have the support. The manufacturer is not involved (at least if you are located in Europe - aren't quite sure how the laws are in other parts of the world). If you have received your goods back from repair in damaged condition, you should take it up with the vendor...

I am located in Europe. My experience with ASUS support is that they are quick to reply and I have never had a problem with getting a warranty service approved (yet). I have sent in two computers (one computer two times and the other four times) and my TF701 two times. The irritating thing is that they give you a date (but no time) when the transport company will come and pick it up which means I have to take a day off work just sitting at home waiting for the transport company. When they want to deliver it to me it's the same thing, they give you a date and you are supposed to wait at home whole day.
The most irritating thing about this is that the transport company (in my case DHL) has a service point just around the corner from my house but they will not accept that I leave the box there, they HAVE to collect it at my home. Every other company I have sent products for warranty service to have given me the option to leave it at a service point and then collect it there.
ASUS service work shop in Czech Republic where all my services have been sent seems to have problems with understanding English since they often just fix some of the problems I have had, not all of them.

HeartWare42 said:
You should direct your frustration against the people that deserve it - your vendor (eGlobal) as it is they that have the support. The manufacturer is not involved (at least if you are located in Europe - aren't quite sure how the laws are in other parts of the world). If you have received your goods back from repair in damaged condition, you should take it up with the vendor...
Click to expand...
Click to collapse
The faulty product comes from Asus. The repair that achieved absolute nothing was done by Asus and overall support from Asus isnt that great. Sure, I will not buy from that vendor again because their support lacks as well. Bottomline is that your warranty is worth nothing at all.

does op not realize that both iterations of nexus 7 tablets are made my asus? so recommending against asus, but recommending a nexus tablet is... well... dumb... Asus makes amazing products. just do a bit of research before purchasing, and especially before rooting and you will be fine. I own both a nexus 7 gen 2 and a transformer tf701 both unlocked and rooted. never had a single issue with either, and if it werent for rooting and the custom rom community my transformer would still be stuck on KK rather than able to run both LP and linux simultaniously... again, asus makes great products. I'd go asus over samsung any day... KNOX is a *****..

Denied warranty on rooted oneplus 3

Hello guys, i recently made a post on reddit oneplus subreddit about how i was denied warranty for my oneplus 3 phone since i was rooted and i was told i should share it here so here it goes.
So I went to the oneplus service center today since my display had some issues. My phone was in the warranty period. Right on checking the phone the guy says that since this is a rooted phone they don't provide hardware warranty. I argued with him saying that oneplus advertises quite proudly that rooting does not infact void your warranty so how can they claim otherwise. On this I was told that they have officially been given in mail that hardware warranty will be void on rooted phone and it will only get software warranty. After arguing with him for quite some time he threatened me that if he marks this phone as rooted in the system I will never ever be able to claim warranty on the phone. I literally had to pleade and beg him for several hours to change the display did he finally agree. Even in this he said he is doing a big favor to me and warned me not to ever root the device again if I want warranty.
Now I want to ask has oneplus officially changed their policy on rooting? If so why does their website still say that rooting does not void your warranty if the service center claims otherwise.

The technical process of rooting or unlocking the bootloader does not void the warranty of a OnePlus device. However, we strongly suggest for you to only root or unlock the bootloader of your OnePlus device if you are confident in your understanding of the risks involved.
By accessing resources regularly unavailable to the software, you may damage your hardware during or after the procedure. Such damage is not covered under warranty. In warranty handling, we will first need to verify that any faulty behavior is unrelated to rooting / unlocking.
Click to expand...
Click to collapse
This is what the website tells us about rooting and warranty. (source: https://oneplus.net/nl/support/answer/will-rooting-or-unlocking-the-bootloader-void-my-warranty)
As far as I know the policy didn't change. I can understand the confusion from the service center point of view, but there is no such thing as hardware or software warranty. Only hardware damage caused by software related hacks/tweaks (which can be used after unlocking/rooting), is not covered under warranty. I assume your screen damage does not fall under that category and it is caused by fall damage for example.

Bobbika said:
This is what the website tells us about rooting and warranty. (source: https://oneplus.net/nl/support/answer/will-rooting-or-unlocking-the-bootloader-void-my-warranty)
As far as I know the policy didn't change. I can understand the confusion from the service center point of view, but there is no such thing as hardware or software warranty. Only hardware damage caused by software related hacks/tweaks (which can be used after unlocking/rooting), is not covered under warranty. I assume your screen damage does not fall under that category and it is caused by fall damage for example.
Click to expand...
Click to collapse
I did not have a screen damage, my phone screen had lost sensitivity and was registering swipe motion as touch . This started happening even before I was rooted and in no way connected to the process of rooting. They tried to deny me warranty on this.

i_rock098 said:
I did not have a screen damage, my phone screen had lost sensitivity and was registering swipe motion as touch . This started happening even before I was rooted and in no way connected to the process of rooting. They tried to deny me warranty on this.
Click to expand...
Click to collapse
May i ask in what country this happend? It's not only Oneplus that does this stuff btw. Next time show him what is on the site. If he denies you simply ask his name and send Oneplus a email about it.. I can work at a service center too and say this stuff.. Its not only Oneplus..

i_rock098 said:
I did not have a screen damage, my phone screen had lost sensitivity and was registering swipe motion as touch . This started happening even before I was rooted and in no way connected to the process of rooting. They tried to deny me warranty on this.
Click to expand...
Click to collapse
In that case I'd say it was your own risk to start rooting your device after you knew there were issues with it.
The problem with the current warranty policy is that it's hard to prove what damage rooting could cause. In your case the repair shop could say that you might have overclocked your device with the acquired root. With that the device can overheat and the digitizer (which handles the touchscreen input) could be overheated as well and starts to fail. Not saying that is the case here, but it would be hard to prove otherwise.
In other words, when you have to deal with warranty and repair, it's a good advice to give them no reasons to deny the warranty.
TLDR: Repair your device before rooting

At least here in Germany this is illegal and NOT possible. At least the given by law warranty has to be given even with root unless they can prove it caused the defect, so they have to prove their claim and not you. Any extened warranty from the company itself can be waaay different though.

Puddi_Puddin said:
May i ask in what country this happend? It's not only Oneplus that does this stuff btw. Next time show him what is on the site. If he denies you simply ask his name and send Oneplus a email about it.. I can work at a service center too and say this stuff.. Its not only Oneplus..
Click to expand...
Click to collapse
This is in India. we have one of the worst consumer policies in the world where often service centers treat customers like ****. He was pretty confident in telling me to go talk to oneplus if i want it wont help and that if he ever marks the phone as rooted in the system i would never ever be able to claim warranty on the phone.
Bobbika said:
In that case I'd say it was your own risk to start rooting your device after you knew there were issues with it.
The problem with the current warranty policy is that it's hard to prove what damage rooting could cause. In your case the repair shop could say that you might have overclocked your device with the acquired root. With that the device can overheat and the digitizer (which handles the touchscreen input) could be overheated as well and starts to fail. Not saying that is the case here, but it would be hard to prove otherwise.
In other words, when you have to deal with warranty and repair, it's a good advice to give them no reasons to deny the warranty.
TLDR: Repair your device before rooting
Click to expand...
Click to collapse
I agree that I should have gone to fix it before rooting but then again if they had not mentioned on their site clearly that rooting does not void your warranty I would have not rooted at all in the first place till my warranty period got over. I dont mind taking a brunt for a fault of mine due to flashing like getting stuck in a bootlop or something but this clearly was a manufacturing defect and not mine.
emuandco said:
At least here in Germany this is illegal and NOT possible. At least the given by law warranty has to be given even with root unless they can prove it caused the defect, so they have to prove their claim and not you. Any extened warranty from the company itself can be waaay different though.
Click to expand...
Click to collapse
Yeah unfortunately I am in India and here like i mentioned in the post earlier we have very weak consumer laws, even if i would sue them the case would drag on for like 5 years with no guaranty that it would still get resolved.

@i_rock098
I have no local stores in my country, everything must be shipped. When facing a problem you need to get some repair ticket from the website. That would mean you don't need the ... local support store. Also it should be possible to simply restore the phone's software to stock before sending it to OnePlus. Have you tried bringing itr back to stock or is the phone freaking out in a way making it impossible?

LS.xD said:
@i_rock098
I have no local stores in my country, everything must be shipped. When facing a problem you need to get some repair ticket from the website. That would mean you don't need the ... local support store. Also it should be possible to simply restore the phone's software to stock before sending it to OnePlus. Have you tried bringing itr back to stock or is the phone freaking out in a way making it impossible?
Click to expand...
Click to collapse
And to add to this.
If you have an issue with your phone feel free to make a post. As long as you provide decent information I'm pretty sure people including me are here to you help you.

Repeat after me, the store is in INDIA. I don't do business with India. I did business with OnePlus China and OnePlus US and received superior assistance, including a free replacement phone when my rooted phone could not be repaired.

These are topics where OnePlus customer service could (and should) step in and make a name for themselves, or at least start to.
OP, send a support ticket to OnePlus, add the e-mail address of the service centre to the cc and when you get a response from OnePlus, go back and politely ask them to repair the phone according to the OnePlus warranty terms.

Forget these repair shops in India. These are probably not official OnePlus service centers, as I don't think they have stores set up anywhere. According to the YouTube video that they OnePlus made, they only offer repair services through their website, OnePlus.net/support. You need to contact them via phone (It is listed on their website), and they will then determine if it needs to be sent to them for repair via RMA. https://youtu.be/KCdu8VhleVM

jim262 said:
Forget these repair shops in India. These are probably not official OnePlus service centers, as I don't think they have stores set up anywhere. According to the YouTube video that they OnePlus made, they only offer repair services through their website, OnePlus.net/support. You need to contact them via phone (It is listed on their website), and they will then determine if it needs to be sent to them for repair via RMA. https://youtu.be/KCdu8VhleVM
Click to expand...
Click to collapse
There are official repair centres (approved by OnePlus but not run by them) for OnePlus in India. But I don't know whether the OP went to an official centre or not.
As with almost all official repair centres of any manufacturer, there are two ways of asking for repair during warranty. One is what is mentioned by you ie. contact OnePlus directly, they will issue a ticket number and then armed with that, you approach the repair centre. The other way is directly walking into the repair centre and asking for warranty repair. I think the OP adopted this and as is likely in most such situations, the repair centre tried to outsmart him. IMO, if the OP had contacted OnePlus first, this issue might not have arisen at all.
I am speaking on the authority of my experience of approaching Acer directly the first time and going to the repair centre directly the second time. Ofcourse the second time I was given a run around which I ultimately overcame.