Hello Guys
Recently i started to receive " unfortunately camera has stopped " error every time i tried to open the camera app or use the camera in other apps like whatsapp and facebook this happened with both front and rear camera , i'v tried some solutions like clearing the camera app cache and software repair using Xperia Companion but nothing works is there any way i can fix this problem , can this problem occurred because of a hardware damage ? because my phone fell and the upper part of the screen is broken. currently i'm using the official 5.1.1 firmware
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Hello ,
Just bought 3 days ago my xperia Z and yesterday i realised that the front camera isnt working at all. when i press the front camera button its says "unfortunately camera has stopped " and returns to home menu. other times there isnt a front camera button to press at all! and from the camera options i dont have "front camera , front video" choice. When i run diagnostics for the front camera its total black and i cant press the button for the test.
i guess its a hardware issue? Has anyone had a similar problem? I am on 4.2.2 and 10.3.A.0.423
AlexR29 said:
Hello ,
Just bought 3 days ago my xperia Z and yesterday i realised that the front camera isnt working at all. when i press the front camera button its says "unfortunately camera has stopped " and returns to home menu. other times there isnt a front camera button to press at all! and from the camera options i dont have "front camera , front video" choice. When i run diagnostics for the front camera its total black and i cant press the button for the test.
i guess its a hardware issue? Has anyone had a similar problem? I am on 4.2.2 and 10.3.A.0.423
Click to expand...
Click to collapse
Perform a repair using SUS to rule out any software issues. If the problem persists, then it is most likely a hardware issue.
Backup your SD Card & other data prior to using SUS because it will erase all data on the phone.
AlexR29 said:
Hello ,
Just bought 3 days ago my xperia Z and yesterday i realised that the front camera isnt working at all. when i press the front camera button its says "unfortunately camera has stopped " and returns to home menu. other times there isnt a front camera button to press at all! and from the camera options i dont have "front camera , front video" choice. When i run diagnostics for the front camera its total black and i cant press the button for the test.
i guess its a hardware issue? Has anyone had a similar problem? I am on 4.2.2 and 10.3.A.0.423
Click to expand...
Click to collapse
I would suggest you download a different app to take pictures and see if works with the front camera
I suggest maybe Camera MX
https://play.google.com/store/apps/details?id=com.magix.camera_mx
if it doesn't work then its hardware and best suggestion is to take it back for a replacement
If it does work then its a software issue, possibly a small bug with the sony camera app
I had something similar and had it reflashed with the original firmware directly from sony by a Guru/Tech guy at the store I got my phone.
Let me know if that helps ok.
kgs1992 said:
Perform a repair using SUS to rule out any software issues. If the problem persists, then it is most likely a hardware issue.
Backup your SD Card & other data prior to using SUS because it will erase all data on the phone.
Click to expand...
Click to collapse
Sorry , i forgot to mention that i have already performed a factory reset , sus repair , nothing worked. i guess its a hardware issue.
LT nicles said:
I would suggest you download a different app to take pictures and see if works with the front camera
I suggest maybe Camera MX
if it doesn't work then its hardware and best suggestion is to take it back for a replacement
If it does work then its a software issue, possibly a small bug with the sony camera app
I had something similar and had it reflashed with the original firmware directly from sony by a Guru/Tech guy at the store I got my phone.
Let me know if that helps ok.
Click to expand...
Click to collapse
Tried it , just to be sure , but it doesnt even give me an option for front camera use !
AlexR29 said:
Sorry , i forgot to mention that i have already performed a factory reset , sus repair , nothing worked. i guess its a hardware issue.
Tried it , just to be sure , but it doesnt even give me an option for front camera use !
Click to expand...
Click to collapse
I'd recommend that you contact Sony support instead of trying to do something on your own, which might just end up worsening your problem.
AlexR29 said:
Sorry , i forgot to mention that i have already performed a factory reset , sus repair , nothing worked. i guess its a hardware issue.
Tried it , just to be sure , but it doesnt even give me an option for front camera use !
Click to expand...
Click to collapse
Sounds like a hardware issue especially since the front camera did not work with a different app. take your phone back and exchange for new one before that option disappears.
LT nicles said:
Sounds like a hardware issue especially since the front camera did not work with a different app. take your phone back and exchange for new one before that option disappears.
Click to expand...
Click to collapse
I took it back and made an exchange. Got my new one and its working fine! I hope it keeps up that way
Hey guys,
Recently I had opened up my phone to replace a cracked screen. The screen and all other functions work properly but the rear camera seems to be giving an error message, stating, "camera not available".
I tried resetting the phone but this problem did not get solved. The front camera used to work before the reset but now even that is gone.
I even downloaded a third party app but back camera still not working( front camera is available in third party app.
What could have gone wrong. Could this have screwed up the software, if so what should I do to repair it?
Or have I possibly not connected the camera properly? Or have I totally damaged it some how?
Please help
SavioGratus said:
Hey guys,
Recently I had opened up my phone to replace a cracked screen. The screen and all other functions work properly but the rear camera seems to be giving an error message, stating, "camera not available".
I tried resetting the phone but this problem did not get solved. The front camera used to work before the reset but now even that is gone.
I even downloaded a third party app but back camera still not working( front camera is available in third party app.
What could have gone wrong. Could this have screwed up the software, if so what should I do to repair it?
Or have I possibly not connected the camera properly? Or have I totally damaged it some how?
Please help
Click to expand...
Click to collapse
Hi mate,
it could be a problem either with the hardware or with software. "camera not available" sounds like you didn´t connect the camera properly and the software could not find it.
Check it, if the camera is really connected.
Otherwise I personally think, it was not the best idea to reset the phone - a normal reboot should be enough.
As you tried a third party app, and the front camera worked, it must be a software problem. What I would do:
1) Check the connection of the camera, if it´s ok. -
2) Reflash the system and reboot it normally.
Good luck! :fingers-crossed:
Hey there, I got this weird issue regarding x526 front camera as it's not always working. After pressing button to switch to the front camera the camera app will freeze for some time and then will display info "cannot connect to the camera". The only way to fix it is to clean dalvik / cache, but its only temporary solution.
I have tried various ROMs from 6.0 to 9.0 and different camera apps, but in all these ROMs either front camera won't work from the start or will stop working after brief usage.
Any ideas how to fix this issue? Any help will be appreciated.
Dirt in front camera
A little update to my first post. I have noticed A lot of dust in the front camera lenses. It looks like someone was trying (unsuccessfully) to fix that camera, probably from the store. I have bought this phone from Bangood. Was anyone of you in a similar position as me? I contacted Bangood and told them I want them to resend a fully working phone. Still waiting for their reply.
Some cameras (including the front-facing camera) just stopped working some time ago. I actually think this is a software issue because: first, it happened suddenly and second, it is not a single camera that stopped working... Searching in settings I found something that tests the hardware... my camera results are like this:
drive.google.com/file/d/14c5fzOAtoUn2C-Gi-E9phzdetG8K93fh/view
The ones that don't have the "Pass", broke the app...
I tried to reset the phone, but it only removed my apps... I even waited for the update to the new android but it didn't fix the problem.
What can I do? Is there any option to like "reset" the kernel?
ruivop said:
Some cameras (including the front-facing camera) just stopped working some time ago. I actually think this is a software issue because: first, it happened suddenly and second, it is not a single camera that stopped working... Searching in settings I found something that tests the hardware... my camera results are like this:
drive.google.com/file/d/14c5fzOAtoUn2C-Gi-E9phzdetG8K93fh/view
The ones that don't have the "Pass", broke the app...
I tried to reset the phone, but it only removed my apps... I even waited for the update to the new android but it didn't fix the problem.
What can I do? Is there any option to like "reset" the kernel?
Click to expand...
Click to collapse
I did nothing and it just started working...
Hello,
since my camera app is not working, same with apps that use the camera.
The problem is when i'm on the main camera i get a black screen (an absolute black, like if there is no signal) and the shooting button is not working. The camera works fine for selfies instead but when i switch to the rear cam the app freezes. I tryed everything from clearing data/cache, unistall and reupdate the app, nothing works even after the january update.
So whats the solution? Google team can make it to fix or do you think Is an hardware problem and i have to ask for a new unit?
It definitely looks like a hardware failure. The only thing you can try is to factory reset the phone if it still doesn't help - place a warranty claim.