So I was setting up my VR stuff this morning and for the life of me I can't get the note 9 to stay put in the Gear VR. It goes in in works but I can't close it into place. And that's before my Dbrand and me Dome screen protector which I have yet to install.
Can anyone with a Gear VR let me know if they're able to use it? I just need to know if I'm a one off before I bring it to Samsung.
No, it doesn't fit. There is supposed to be an adapter but samsung seem to have no idea when it will be available
I Have the 2016 gear vr. I had to very slightly modify the corners with a dremel and it fits fine now.
Wireratt said:
I Have the 2016 gear vr. I had to very slightly modify the corners with a dremel and it fits fine now.
Click to expand...
Click to collapse
What's a Dremel and where can I get one?
Here's what Samsung told me
mrnovanova said:
What's a Dremel and where can I get one?
Click to expand...
Click to collapse
You could also use a peice of 80 grit sand paper possibly. Amazon sells cheap rotary tools like https://www.amazon.com/dp/B003BYRFH8/ref=cm_sw_r_cp_apa_IDQGBbZPY35ED
I only had to remove small amount of material at each corner. The phone locks into position and works great now.
Wireratt said:
You could also use a peice of 80 grit sand paper possibly. Amazon sells cheap rotary tools like https://www.amazon.com/dp/B003BYRFH8/ref=cm_sw_r_cp_apa_IDQGBbZPY35ED
I only had to remove small amount of material at each corner. The phone locks into position and works great now.
Click to expand...
Click to collapse
Awesome. Thanks. Will try?
mrnovanova said:
So I was setting up my VR stuff this morning and for the life of me I can't get the note 9 to stay put in the Gear VR. It goes in in works but I can't close it into place. And that's before my Dbrand and me Dome screen protector which I have yet to install.
Can anyone with a Gear VR let me know if they're able to use it? I just need to know if I'm a one off before I bring it to Samsung.
Click to expand...
Click to collapse
skally said:
No, it doesn't fit. There is supposed to be an adapter but samsung seem to have no idea when it will be available
Click to expand...
Click to collapse
Go on the Samsung+ app and use the chat. I was able to get the new adapter sent me me with ease. The website says to contact Samsung and they will mail you the adapter free of charge.
BigMosely said:
Go on the Samsung+ app and use the chat. I was able to get the new adapter sent me me with ease. The website says to contact Samsung and they will mail you the adapter free of charge.
Click to expand...
Click to collapse
Called Samsung. The guy told me to walk into a repair center with a proof of purchase and they'll hNd me the adapter.
Oh Samsung. Always so aligned. Smh...
BigMosely said:
Go on the Samsung+ app and use the chat. I was able to get the new adapter sent me me with ease. The website says to contact Samsung and they will mail you the adapter free of charge.
Click to expand...
Click to collapse
I'm in the UK, the Samsung+ app is not available here.
mrnovanova said:
Called Samsung. The guy told me to walk into a repair center with a proof of purchase and they'll hNd me the adapter.
Oh Samsung. Always so aligned. Smh...
Click to expand...
Click to collapse
Being the ubreakifix stores?
jmstumme said:
Being the ubreakifix stores?
Click to expand...
Click to collapse
That's what he told me.
I have the Gear VR that came out just after the Note 8 and can confirm it does work with my Note 9. The USB connector on the VR is a little tighter but once you have pushed it in as far as it will go it works fine.
..
Sent from my SM-N960F using Tapatalk
So I called ubreakifix and they had no idea what I was talking about. Called Samsung again. Call got escalated. 3rd John I spoke to gave me an email address and asked me to send my proof of purchase and they'll be in touch in one or 2 days. The joys of dealing with Samsung's customer service... Smh.
mrnovanova said:
So I called ubreakifix and they had no idea what I was talking about. Called Samsung again. Call got escalated. 3rd John I spoke to gave me an email address and asked me to send my proof of purchase and they'll be in touch in one or 2 days. The joys of dealing with Samsung's customer service... Smh.
Click to expand...
Click to collapse
The one great thing about apple is their customer service. It's top notch.
suzook said:
The one great thing about apple is their customer service. It's top notch.
Click to expand...
Click to collapse
See what you did there ???? I have to agree with you there. Samsung reps never know what the hell is going on. If Samsung Canada and Samsung US merged to make a Samsung North America it might actually work in our favor but who am I kidding?????
Mine fits fine. It's a tad tighter on the connector but fits well for me.
Sent from my SM-N950U using Tapatalk
Had a same nasty surprise when finally got my phone. Rang Samsung UK and free adapter should be on its way
Yeah I had no problem ordering an adapter from Sammy UK. Just had to provide proof of purchase as I bought from cpw
Verge confirmed Samsung is giving the adapter for free.
https://www.theverge.com/platform/a...&utm_source=twitter&__twitter_impression=true
Sent from my SM-N960U using Tapatalk
Related
I think I've misplaced my S-Pen.
Is it possible to order a new one?
ebay is your friend
Samsung doesn't sell S-Pens?
I looked at getting just the S Pen since the top came off mine and is now loose. I could only find the replacement that comes with the proper pen body. It's about £23. I've not seen Samsung selling just the S Pen on it's own (not in the UK anyway). I'd be interested to find out if they are available tho.
thameera said:
Samsung doesn't sell S-Pens?
Click to expand...
Click to collapse
I found replacement S pens at the Samsung store here in india...
I lost my s pen last week, i've called samsung asking for it, they called me back ten minutes later telling me that they booked one for me and i need to collect it from their service center 2km from my office in Dubai, it costs 90 Dirhams (25$).
Thanks everyone. I sent a mail to the Samsung dealer here. Will order from ebay if it fails.
Moved To Q&A
Please post all questions in the Q&A section
Does anyone know where to get fake ones or really cheap ones? I can't justify spending $25 on a piece of plastic if you know what I mean. Btw I saw a few spens at best buy if u r in the us. But like I said, those are $20-$25.
Sent from my GT-N7000 using Tapatalk
kkg720 said:
Does anyone know where to get fake ones or really cheap ones? I can't justify spending $25 on a piece of plastic if you know what I mean. Btw I saw a few spens at best buy if u r in the us. But like I said, those are $20-$25.
Sent from my GT-N7000 using Tapatalk
Click to expand...
Click to collapse
Did you see this thread?
http://forum.xda-developers.com/showthread.php?t=1425603
The s-pen isn't just a piece of plastic, unfortunately, and that's why it is so expensive. Therefore I think you won't see any real cheap ones very soon.
OK
So call Samsung support. I hope pple no how to use google if not, I guess I can give you number lol.
Use number pad to be transferred to gear department.
Then say u want to be transferred to gear accessories department.
Then there you go.
They can order you how ever many charging cradels u wish
If help. Thanks button is right below
How much are they?
Proof? And how much? I been calling them for awhile, no luck.
Sent from my SM-N900V using xda app-developers app
trevor7428 said:
OK
So call Samsung support. I hope pple no how to use google if not, I guess I can give you number lol.
Use number pad to be transferred to gear department.
Then say u want to be transferred to gear accessories department.
Then there you go.
They can order you how ever many charging cradels u wish
If help. Thanks button is right below
Click to expand...
Click to collapse
I just got off the phone with Samsung. NO Replacments are being sold YET. The Gal I spoke to was really nice and found out that they should be released MID Nov, she inquired further that an internal memo said the should be ready for shipping on Nov 21st. And they will be about $30-$50. They have not yet settle on a price. She expects it to be 30 for OEM and 50 for retail package version for the stores. (Available First of DEC.)
She did say they will work for charging only they will not work for activation. (Missing the NFC inside) Should still work for file transfers for developers she said.
Hope that helps everyone out. I know I will be buying one regardless..
- Albert
Edit:
Come on China (Make us a $0.99 version LOL)
Maybe I should try and find one of the MFQ's out there and have them start making them. Maybe even a better version.
almulder1092 said:
She expects it to be 30 for OEM and 50 for retail package version for the stores. (Available First of DEC.)
Click to expand...
Click to collapse
WOW! That is a ridiculous amount of money - especially missing nfc (which is reprogrammable anyway). Just need to wait for cheap knock off versions (kinda surprised there are none yet; seem easy enough to make)
Realistically, don't break the original. You could wear it but that would make it prone to being destroyed.
I'm going to be super careful with mine now by placing it in my sock drawer.
Someone posted this link in another charger thread:
http://skinflint.co.uk/eu/samsung-g...ng-station-black-ee-dv700bbegww-a1003340.html
More realistic prices..
Btw just search for the part number. There are a lot of resellers out there
https://www.google.nl/search?q=EE-DV700BBEGWW
almulder1092 said:
I just got off the phone with Samsung. NO Replacments are being sold YET. The Gal I spoke to was really nice and found out that they should be released MID Nov, she inquired further that an internal memo said the should be ready for shipping on Nov 21st. And they will be about $30-$50. They have not yet settle on a price. She expects it to be 30 for OEM and 50 for retail package version for the stores. (Available First of DEC.)
She did say they will work for charging only they will not work for activation. (Missing the NFC inside) Should still work for file transfers for developers she said.
Hope that helps everyone out. I know I will be buying one regardless..
- Albert
Edit:
Come on China (Make us a $0.99 version LOL)
Maybe I should try and find one of the MFQ's out there and have them start making them. Maybe even a better version.
Click to expand...
Click to collapse
I cannot believe no one has made a cheap one, from China or something.... You can get everything on eBay, but you can't get one of these?
Sent from my SM-N900V using xda app-developers app
IMHO the charger design itself is flawed. They should have put the USB on the other side by the door hinge. That would make it far safer from damaging the charging unit. Beta tester #fail.
When my wireless charging pad and S-View Wireless Cover for my Note 3 arrives, I will be making my own Gear charger - it will be a stand-type holder for the watch. Essentially a modified open-faced charging cradle on a pedestal type stand so you can just 'hang' the watch on it instead of having to 'clamp' it in each time.
The watch is too light to sit in place correctly, but I'm working with a friend to modify the base and the pins to ensure a positive connection without risk of scratching the watch.
$30 for a cradle is ridiculous. I hope that information is incorrect. The maximum price I would consider reasonable would be $15.
Anyone know anybody that has a 3 - D printer? Be nice if we had the files and could just print one out ourselves and add the guts. I know some printing places now have 3 - D printers and will print whatever you need. I know when I win the lottery (yea right!) I want a printer.
Sent from my SM-N900V using XDA Premium 4 mobile app
S.O.S. or S.M.G.
RDA3440 said:
When my wireless charging pad and S-View Wireless Cover for my Note 3 arrives, I will be making my own Gear charger - it will be a stand-type holder for the watch. Essentially a modified open-faced charging cradle on a pedestal type stand so you can just 'hang' the watch on it instead of having to 'clamp' it in each time.
The watch is too light to sit in place correctly, but I'm working with a friend to modify the base and the pins to ensure a positive connection without risk of scratching the watch.
$30 for a cradle is ridiculous. I hope that information is incorrect. The maximum price I would consider reasonable would be $15.
Click to expand...
Click to collapse
I would gladly pay you 15.00 I need one asap! I all we need to do is talk postal prices!
As title states. Anywhere I can purchase a replacement strap I have the silver watch with beige/cream band I'd like to purchase the black strap. Any ideas where to purchase. Asus selling them? I've looked but nothing unfortunately [emoji17]
Sent from my SM-G935F using XDA-Developers Legacy app
jadaress1 said:
As title states. Anywhere I can purchase a replacement strap I have the silver watch with beige/cream band I'd like to purchase the black strap. Any ideas where to purchase. Asus selling them? I've looked but nothing unfortunately [emoji17]
Click to expand...
Click to collapse
You are in luck! Looks like the Asus store just started carrying bands and replacement chargers. I'd expect them to be available on places like Amazon pretty shortly.
(Can't post a link yet, new user)
Additionally, not knowing that the Asus bands were about to release, I just got this band installed on my watch yesterday:
(Can't post a link yet, new user. Search for "Replacement Black Polyurethane Link Bracelet Band 22mm for Luminox 3000 and 3900 Series Watches")
If you take off the end links, it's possible to use the narrower connector without any modifications, though it's a very tight fit.
can you post a picture? looks/sounds intriguing.
Sent from my XT1650 using Tapatalk
re: zenwatch 3 accessories
legalkill said:
can you post a picture? looks/sounds intriguing.
Sent from my XT1650 using Tapatalk
Click to expand...
Click to collapse
Here is a link with the pictures and information
about all the zenwatch 3 accessories available
and in stock at the Asus Zenwatch USA store:
http://store.asus.com/us/category/A38497
Good luck,
Have a great day!
How the heck is there a recycling fee of $6 on a watchband and charging ring? I've never seen this kind of gimmick on any purchase before. On a computer yes, but on a watchband?
re: zenwatch 3 bands and other accessories
TabGuy said:
How the heck is there a recycling fee of $6 on a watchband and charging ring? I've never seen this kind of gimmick on any purchase before. On a computer yes, but on a watchband?
Click to expand...
Click to collapse
At B&H Photo the watch bands, external battery module and the stock round charging
ring are all available as pre-order so no need to buy the stuff direct from Asus.
Same price as Asus but NO recycling fee, NO tax and free shipping at B&H Photo:
https://www.bhphotovideo.com/c/sear...Search=yes&sts=ma&typedValue=&Top+Nav-Search=
Good luck,
Have a great day!
Misterjunky said:
At B&H Photo the watch bands, external battery module and the stock round charging
ring are all available as pre-order so no need to buy the stuff direct from Asus.
Same price as Asus but NO recycling fee, NO tax and free shipping at B&H Photo:
https://www.bhphotovideo.com/c/sear...Search=yes&sts=ma&typedValue=&Top+Nav-Search=
Click to expand...
Click to collapse
And as far as I can tell, right now, the only way to buy them in Canada (though you're going to pay a hefty markup on shipping and duty).
Misterjunky said:
Here is a link with the pictures and information
about all the zenwatch 3 accessories available
and in stock at the Asus Zenwatch USA store:
http://store.asus.com/us/category/A38497
Good luck,
Have a great day!
Click to expand...
Click to collapse
Thanks for replying but I was asking about the metal band the post above me said they has worked. I want a metal band.
Thanks for the replies guys hopefully they'll be more options soon
Sent from my SM-G935F using XDA-Developers Legacy app
Ordered the beige rubber strap for some variety and to have something to wear when exercising. Yeah, they sent me the leather one, which entirely defeats the purpose. I have a customer service email in and i'll be raising hell if they try to make me pay for return shipping.
StaticMoot said:
Ordered the beige rubber strap for some variety and to have something to wear when exercising. Yeah, they sent me the leather one, which entirely defeats the purpose. I have a customer service email in and i'll be raising hell if they try to make me pay for return shipping.
Click to expand...
Click to collapse
Hi. Can I ask where you ordered from?
Sent from my SM-G935F using XDA-Developers Legacy app
re: watch band
jadaress1 said:
Hi. Can I ask where you ordered from?
Sent from my SM-G935F using XDA-Developers Legacy app
Click to expand...
Click to collapse
You can order the watchband from the ASUS USA Store.
They have it in-stock.
Click on the link below:
http://store.asus.com/us/category/A47413
Good luck,
Have a great day!
Still waiting for a metal watch band.
Ricey said:
Still waiting for a metal watch band.
Click to expand...
Click to collapse
Thanks. The colours I want are temporarily out of stock. Do they ship to the UK?
Misterjunky said:
You can order the watchband from the ASUS USA Store.
They have it in-stock.
Click on the link below:
http://store.asus.com/us/category/A47413
Good luck,
Have a great day!
Click to expand...
Click to collapse
Sent from my SM-G935F using XDA-Developers Legacy app
jadaress1 said:
Thanks. The colours I want are temporarily out of stock. Do they ship to the UK?
Click to expand...
Click to collapse
To my knowledge, the ASUS USA store only ships to the USA. So far the only place I'm aware of that ships internationally is https://www.bhphotovideo.com (but it's likely to end up pretty expensive). I'm hoping international availability will improve soon. As a Canadian, I'm having a hard time stomaching the idea of one day spending $65 CAD to import a replacement watch band.
I ordered from B&h and I picked the DHL saver option not the default one they picked which was way expensive.. The DHL saver option was much cheaper and I recieved in a week and a half im in the UK. I didnt pay any duties or fees at all. Might order the rose gold strap next from them.
Sent from my SM-G935F using XDA-Developers Legacy app
I noticed this strange "plastic clip" that is suppose to increase the water protection in this review, though I haven't seen it for sale anywhere yet.
https://youtu.be/c67qfDJuxOE?t=1m39s
I've found these cheap ones on Amazon. Not sure about their quality though and whether they fit the Zenwatch 3 properly or not:
https://www.amazon.com/Pinhen-14mm-Watchband-Stainless-Bracelet/dp/B06XVBRFWD
juzerali said:
I've found these cheap ones on Amazon. Not sure about their quality though and whether they fit the Zenwatch 3 properly or not:
https://www.amazon.com/Pinhen-14mm-Watchband-Stainless-Bracelet/dp/B06XVBRFWD
Click to expand...
Click to collapse
These look to be 14mm all the way around, though, so it might look a bit strange on the ZW3. It is my understanding the ZW3 bands attach at 14mm, but the band itself is 22mm...
Asus Zenwatch 3 replacement strap
jadaress1 said:
As title states. Anywhere I can purchase a replacement strap I have the silver watch with beige/cream band I'd like to purchase the black strap. Any ideas where to purchase. Asus selling them? I've looked but nothing unfortunately [emoji17]
AliExpress supplies replacement leather straps in Black and Brown for this watch.
Fits Asus Zenwatch 3 with pins supplied.
£12.50 with free delivery
Good quality and quick delivery.
Click to expand...
Click to collapse
So, I have an Exonys Note 8, purchased through Optus in Australia. Never dropped it, kept in a case, etc etc.
Yesterday, I noticed that the black paint is peeling around the bottom left antenna.
Anyone else have this issue, or am I just lucky?
KadouKitsune said:
So, I have an Exonys Note 8, purchased through Optus in Australia. Never dropped it, kept in a case, etc etc.
Yesterday, I noticed that the black paint is peeling around the bottom left antenna.
Anyone else have this issue, or am I just lucky?
Click to expand...
Click to collapse
Yep, mines peeling all around the frame area .
Sent from my SM-N950U using Tapatalk
Limeybastard said:
Yep, mines peeling all around the frame area .
Sent from my SM-N950U using Tapatalk
Click to expand...
Click to collapse
Not impressed with this, or Samsung AU telling me I have to mail my phone in. This is supposed to be a flagship device, and they can't even paint it properly?
Think I might have to get an airbrush kit and fix the problem.
How bad is yours? I only have an area about 3mm in size so far.
Sent from my SM-N950F using Tapatalk
KadouKitsune said:
Not impressed with this, or Samsung AU telling me I have to mail my phone in. This is supposed to be a flagship device, and they can't even paint it properly?
Think I might have to get an airbrush kit and fix the problem.
How bad is yours? I only have an area about 3mm in size so far.
Sent from my SM-N950F using Tapatalk
Click to expand...
Click to collapse
Yeah I agree.. trash low quality paint work.
Sent from my SM-N950U using Tapatalk
Pic?
Someone should peal it all away and have a chrome and black note 8
Yes, on my Fingerprint Reader.
I baby my devices, otterboxes, clips, and screen protectors, and am very disappointed in this.
Waiting to hear back from Samsung but my expectations are low.
A_H_E said:
Yes, on my Fingerprint Reader.
I baby my devices, otterboxes, clips, and screen protectors, and am very disappointed in this.
Waiting to hear back from Samsung but my expectations are low.
Click to expand...
Click to collapse
I sent them a very unpleasant email after a horrid experience with their live chat.
In Adelaide, they have a 'service centre' that DOESN'T SERVICE ANYTHING!
So they wanted me to take my phone there and let them send it off, and get a loaner either from my carrier or the service centre, and they will 'try to have my phone back within three days, but it could take up to two weeks for examination'.
I let them have it over that. I am in the process of starting a business. Getting a loaner means HOURS of time to migrate everything to the temp phone, then hours more to get it back on the Note. (Aussie internet sucks)
That's unacceptable for a $1,500 flagship device, especially in less than a month and while they are trying to rebuild their reputation after the Note 7 fiasco.
So now I get to see how they reply as well, which should be fun because I was absolutely vicious in my email.
Sent from my Voldemort's Third Nipple using Tapatalk
Man, their phone and live chat support is just horrible. HORRIBLE.
Funny, in contrast, how their Sales Support goes the distance when you need something
I wish you the best of luck. Worse case, could always go the Twitter route and see how they respond publicly.
KadouKitsune said:
So, I have an Exonys Note 8, purchased through Optus in Australia. Never dropped it, kept in a case, etc etc.
Yesterday, I noticed that the black paint is peeling around the bottom left antenna.
Anyone else have this issue, or am I just lucky?
Click to expand...
Click to collapse
Sounds like a nightmare.
Never heard of this situation before with the coating coming away from the frame. Sounds very odd and certainly you MUST continue to hold Samsung responsible.
I cannot understand Samsung period. After what we went though last year one would think that if we buy a lemon Samsung would jump through hoops to rectify a customers situation? Nope, not good old Samsung.
It greatly concerns me as should this sort of thing happen to me I cannot afford to just let it go and purchase another mobile. I know from bitter experience with Samsung in this country, Southern Europe, that Samsung after sales doesn't exist. All sales work-distribution is left to a third party and to be blunt they don't give a shoot, literally!
I have, for the first time ever, insured this mobile with the outlet. If mine develop's a similar situation I will place an insurance claim.
I am informed by my outlet that these problems don't exist with the Chinese brads of mobile as they deal direct with the outlets with zero sub contractors involved. Samsung should take Note from that!
I am getting to the point with Samsung that if I didn't need that S-pen I would not purchase this brand again. I am still waiting for my bloody DEX that was pre-ordered TWO months ago! I hope Microsoft introduce their smartphone ASAP, it comes with a pen.
Back to you. Do you have any sort of consumer agencies in your country? If you do make a formal complaint with them. This country has a government backed consumer association that is as useful as boobs to a nun. Basically you would be stuffed here, hope that's not the case with you. Let us now how things progress. :highfive:
Ryland
KadouKitsune said:
I sent them a very unpleasant email after a horrid experience with their live chat.
In Adelaide, they have a 'service centre' that DOESN'T SERVICE ANYTHING!
So they wanted me to take my phone there and let them send it off, and get a loaner either from my carrier or the service centre, and they will 'try to have my phone back within three days, but it could take up to two weeks for examination'.
I let them have it over that. I am in the process of starting a business. Getting a loaner means HOURS of time to migrate everything to the temp phone, then hours more to get it back on the Note. (Aussie internet sucks)
That's unacceptable for a $1,500 flagship device, especially in less than a month and while they are trying to rebuild their reputation after the Note 7 fiasco.
So now I get to see how they reply as well, which should be fun because I was absolutely vicious in my email.
Sent from my Voldemort's Third Nipple using Tapatalk
Click to expand...
Click to collapse
You'd think with the amount of money they generate , they could at least ask you to at min stop by a Samsung center and let a rep look at your phone then if he or she couldn't remedy the issue , then the rep would replace it on the spot!
Sent from my SM-N950U using Tapatalk
Ryland Johnson said:
Sounds like a nightmare.
Never heard of this situation before with the coating coming away from the frame. Sounds very odd and certainly you MUST continue to hold Samsung responsible.
I cannot understand Samsung period. After what we went though last year one would think that if we buy a lemon Samsung would jump through hoops to rectify a customers situation? Nope, not good old Samsung.
It greatly concerns me as should this sort of thing happen to me I cannot afford to just let it go and purchase another mobile. I know from bitter experience with Samsung in this country, Southern Europe, that Samsung after sales doesn't exist. All sales work-distribution is left to a third party and to be blunt they don't give a shoot, literally!
I have, for the first time ever, insured this mobile with the outlet. If mine develop's a similar situation I will place an insurance claim.
I am informed by my outlet that these problems don't exist with the Chinese brads of mobile as they deal direct with the outlets with zero sub contractors involved. Samsung should take Note from that!
I am getting to the point with Samsung that if I didn't need that S-pen I would not purchase this brand again. I am still waiting for my bloody DEX that was pre-ordered TWO months ago! I hope Microsoft introduce their smartphone ASAP, it comes with a pen.
Back to you. Do you have any sort of consumer agencies in your country? If you do make a formal complaint with them. This country has a government backed consumer association that is as useful as boobs to a nun. Basically you would be stuffed here, hope that's not the case with you. Let us now how things progress. :highfive:
Ryland
Click to expand...
Click to collapse
We do have an ombudsman's office, but I am giving Samsung the opportunity to fix this before going that route.
If I have to go through the Ombudsman, they can pay my contract out so I can get a new phone.
Sent from my Voldemort's Third Nipple using Tapatalk
Limeybastard said:
You'd think with the amount of money they generate , they could at least ask you to at min stop by a Samsung center and let a rep look at your phone then if he or she couldn't remedy the issue , then the rep would replace it on the spot!
Sent from my SM-N950U using Tapatalk
Click to expand...
Click to collapse
That would require them actually having one in Adelaide.
Sent from my Voldemort's Third Nipple using Tapatalk
Ryland Johnson said:
Sounds like a nightmare.
Never heard of this situation before with the coating coming away from the frame. Sounds very odd and certainly you MUST continue to hold Samsung responsible.
I cannot understand Samsung period. After what we went though last year one would think that if we buy a lemon Samsung would jump through hoops to rectify a customers situation? Nope, not good old Samsung.
It greatly concerns me as should this sort of thing happen to me I cannot afford to just let it go and purchase another mobile. I know from bitter experience with Samsung in this country, Southern Europe, that Samsung after sales doesn't exist. All sales work-distribution is left to a third party and to be blunt they don't give a shoot, literally!
I have, for the first time ever, insured this mobile with the outlet. If mine develop's a similar situation I will place an insurance claim.
I am informed by my outlet that these problems don't exist with the Chinese brads of mobile as they deal direct with the outlets with zero sub contractors involved. Samsung should take Note from that!
I am getting to the point with Samsung that if I didn't need that S-pen I would not purchase this brand again. I am still waiting for my bloody DEX that was pre-ordered TWO months ago! I hope Microsoft introduce their smartphone ASAP, it comes with a pen.
Back to you. Do you have any sort of consumer agencies in your country? If you do make a formal complaint with them. This country has a government backed consumer association that is as useful as boobs to a nun. Basically you would be stuffed here, hope that's not the case with you. Let us now how things progress. :highfive:
Ryland
Click to expand...
Click to collapse
Pretty sad state of affairs that you need to make an insurance claim on a potential manufacturers defect .
Sent from my SM-N950U using Tapatalk
---------- Post added at 11:44 AM ---------- Previous post was at 11:43 AM ----------
KadouKitsune said:
That would require them actually having one in Adelaide.
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Or over the phone. You get my point, stop busting my chops
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Limeybastard said:
Pretty sad state of affairs that you need to make an insurance claim on a potential manufacturers defect .
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Agreed, one hundred percent.
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KadouKitsune said:
We do have an ombudsman's office, but I am giving Samsung the opportunity to fix this before going that route.
If I have to go through the Ombudsman, they can pay my contract out so I can get a new phone.
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As the mobile will have to be replaced why are Samsung causing a storm in a tea cup? Such a manufacturing problem can't be repaired.
I would initiate the process through your Ombudsman now and save the hassle with Samsung after sales. I do feel for you with this situation. Its not the problem its how Samsung don't rectify it. Lemons are part and parcel of the production process and when one crops up why oh why do Samsung make such a song and dance over it? It appears Samsung world wide have this after sales reputation. Very poor show indeed.
Ryland :good:
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Limeybastard said:
You'd think with the amount of money they generate , they could at least ask you to at min stop by a Samsung center and let a rep look at your phone then if he or she couldn't remedy the issue , then the rep would replace it on the spot!
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:laugh::laugh::laugh::laugh::laugh: Thats much to much to expect with this brand. You are talking logic where non exists in practice. Appalling after sales.
How are you doing?
Ryland
Ryland Johnson said:
As the mobile will have to be replaced why are Samsung causing a storm in a tea cup? Such a manufacturing problem can't be repaired.
I would initiate the process through your Ombudsman now and save the hassle with Samsung after sales. I do feel for you with this situation. Its not the problem its how Samsung don't rectify it. Lemons are part and parcel of the production process and when one crops up why oh why do Samsung make such a song and dance over it? It appears Samsung world wide have this after sales reputation. Very poor show indeed.
Ryland :good:
---------- Post added at 04:52 PM ---------- Previous post was at 04:48 PM ----------
[emoji23][emoji23][emoji23][emoji23][emoji23] Thats much to much to expect with this brand. You are talking logic where non exists in practice. Appalling after sales.
How are you doing?
Ryland
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I'm no Apple fan boy, but least their stores provide this type of service.
Makes me wonder about the Note 7 debacle, perhaps it was Buddhist Karma at the time ?
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Limeybastard said:
I'm no Apple fan boy, but least their stores provide this type of service.
Makes me wonder about the Note 7 debacle, perhaps it was Buddhist Karma at the time ?
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True. It's the only thing that I like about the iPhone. Their post sales service is great. I don't use iPhones, but everything else in my life is Apple. Whenever I have a problem with one of my computers or iPads, I just run down the street to the Apple store and they take care of it. It's the only reason that I've ever considered getting an iPhone over something else. In the end, I just get insurance from my carrier and hope that nothing goes wrong. I am assuming that my carrier would not cover "cosmetic" issues like peeling paint.
usmaak said:
True. It's the only thing that I like about the iPhone. Their post sales service is great. I don't use iPhones, but everything else in my life is Apple. Whenever I have a problem with one of my computers or iPads, I just run down the street to the Apple store and they take care of it. It's the only reason that I've ever considered getting an iPhone over something else. In the end, I just get insurance from my carrier and hope that nothing goes wrong. I am assuming that my carrier would not cover "cosmetic" issues like peeling paint.
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Yeah , I'm on the same page with you on this one also. My last iPhone was a 4s back in the days. Service was great.
A testament of a good company is their after sales service. With Samsung , it appears to be non existent. It will eventually bite them in the back.
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I'm lucky too same area as you got and just happened today. I'm bought it from Optus on pre-order.
I am new to the Note 9. Up until this week, I had a Note 8 that I was happy with. However, my Note 8 had burn in on the screen, and since Verizon had no Note 8 devices in stock the gave me a Note 9. I love the 9 even better than the 8!
The only downside is that the phone came by itself: no charger, no headphones, and more importantly no SPen! I tried Verizon and Samsung directly, but neither has any of the ocean blue pens in stock. Has anyone had any luck with the ones from Amazon? With all the fakes out there, it is so hard to determine what is a genuine spen. I am thinking of taking a chance on one until they are back in stock. Thanks in advance for the advice!
Samsung US has' em ready to ship for $14.99:
https://www.samsung.com/us/mobile/m...replacement-s-pen--ocean-blue-ej-pn960blegus/
Same price at B&H Photo-Video,but it's back-ordered (pricing valid until 2/16/19):
https://www.bhphotovideo.com/c/prod...eplacement_s_pen.html/?ap=y&lsft=BI:514&smp=Y
KOLIOSIS said:
Samsung US has' em ready to ship for $14.99:
https://www.samsung.com/us/mobile/m...replacement-s-pen--ocean-blue-ej-pn960blegus/
Same price at B&H Photo-Video,but it's back-ordered (pricing valid until 2/16/19):
https://www.bhphotovideo.com/c/prod...eplacement_s_pen.html/?ap=y&lsft=BI:514&smp=Y
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Thanks! I just ordered one from Samsung. I swear when I checked earlier today they were out!
miked79928 said:
Thanks! I just ordered one from Samsung. I swear when I checked earlier today they were out!
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I tried to order one yesterday and the website didn't give me any options to buy online, it directed me to a Verizon store. I ordered from B&H and was gonna wait for it. Since the post above said they are available direct now with no wait, I canceled my B&H order and bought one from samsung.
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miked79928 said:
I am new to the Note 9. Up until this week, I had a Note 8 that I was happy with. However, my Note 8 had burn in on the screen, and since Verizon had no Note 8 devices in stock the gave me a Note 9. I love the 9 even better than the 8!
The only downside is that the phone came by itself: no charger, no headphones, and more importantly no SPen! I tried Verizon and Samsung directly, but neither has any of the ocean blue pens in stock. Has anyone had any luck with the ones from Amazon? With all the fakes out there, it is so hard to determine what is a genuine spen. I am thinking of taking a chance on one until they are back in stock. Thanks in advance for the advice!
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Wait, Verizon gave you a Note 9 with no box? No charger and no S-Pen? How is that possible? Did they just find one outside of a box and hand it over, or something? Even a refurb would have a charger but to not come with an S-Pen. That sounds pretty shady.
roaduardo said:
Wait, Verizon gave you a Note 9 with no box? No charger and no S-Pen? How is that possible? Did they just find one outside of a box and hand it over, or something? Even a refurb would have a charger but to not come with an S-Pen. That sounds pretty shady.
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That is what I thought as well. However, after speaking with the customer service team they said it was the same as a warranty replacement. Since they replaced my note 8, they said the Note 9 was not supposed to come with any accessories (charger, earbuds, and spen). I have been trying to argue with them since Tuesday to get it made right.
miked79928 said:
That is what I thought as well. However, after speaking with the customer service team they said it was the same as a warranty replacement. Since they replaced my note 8, they said the Note 9 was not supposed to come with any accessories (charger, earbuds, and spen). I have been trying to argue with them since Tuesday to get it made right.
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What a BS answer from them. The S-Pen is a vital part of the Note device. It's built into the damn phone. Wow... Yet another example of what a ****e service provider Verizon is. Even when I was with Sprint they never pulled that crap with me, and T-Mobile? Forget about it, they're the best with this kind of thing. I hope you can find a way to leave them for someone better.
roaduardo said:
What a BS answer from them. The S-Pen is a vital part of the Note device. It's built into the damn phone. Wow... Yet another example of what a ****e service provider Verizon is. Even when I was with Sprint they never pulled that crap with me, and T-Mobile? Forget about it, they're the best with this kind of thing. I hope you can find a way to leave them for someone better.
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The guy gets a "free" upgrade to a note 9 , who cares if it didn't come with an S-Pen. Damn millennials.
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Limeybastard said:
The guy gets a "free" upgrade to a note 9 , who cares if it didn't come with an S-Pen. Damn millennials.
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Is this satire?
roaduardo said:
Is this satire?
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Somewhat.
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Limeybastard said:
Somewhat.
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Careful with the labels. It's cheap and you never know who you're addressing. It be like calling a 10-year Navy combat vet (disabled) a self-absorbed millennial and that would be just silly, woudln't it? All the best.
I'm no vet and my feelings would have been hurt just as much.
"I am not an animal !"
:cyclops:
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bober10113 said:
I'm no vet and my feelings would have been hurt just as much.
"I am not an animal !"
:cyclops:
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oh right now I remember, i have no feelings since this is the internet. the watering hole of A holes lol
roaduardo said:
Careful with the labels. It's cheap and you never know who you're addressing. It be like calling a 10-year Navy combat vet (disabled) a self-absorbed millennial and that would be just silly, woudln't it? All the best.
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So are you a disabled 10-year Navy combat veteran? Or any combination of those titles?
Mr. Orange 645 said:
So are you a disabled 10-year Navy combat veteran? Or any combination of those titles?
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2002-2012
roaduardo said:
2002-2012
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Thank you for your service, Sir!!
Limeybastard said:
The guy gets a "free" upgrade to a note 9 , who cares if it didn't come with an S-Pen. Damn millennials.
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Lmao! Trust me, as a non-millenial it pained me to even ask for the pen!
On a good note, I received the pen yesterday and this phone is amazing with it! I have had the Note series since the 3 and I always felt like subsequent units made little to no improvements over their predecessors, until now. I can certainly feel the difference in this phone and the pen is icing on the cake!
miked79928 said:
Lmao! Trust me, as a non-millenial it pained me to even ask for the pen!
On a good note, I received the pen yesterday and this phone is amazing with it! I have had the Note series since the 3 and I always felt like subsequent units made little to no improvements over their predecessors, until now. I can certainly feel the difference in this phone and the pen is icing on the cake!
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Glad you were able to take delivery w/o having to wait too long & at a relatively inexpensive cost. :good:
As for the sentiments surrounding the S-Pen,it shouldn't have pained you a bit to ask for it.
It's not as if the S-Pen is a universal accessory akin to a cord/charger adapter/earbuds/etc......... it's the defining element of what the Note series is.
Excluding it also leaves the phone at greater risk to foreign material/water intrusion.
VZW pulled a D*** move by not including it w/your warranty exchange.
KOLIOSIS said:
Glad you were able to take delivery w/o having to wait too long & at a relatively inexpensive cost. :good:
As for the sentiments surrounding the S-Pen,it shouldn't have pained you a bit to ask for it.
It's not as if the S-Pen is a universal accessory akin to a cord/charger adapter/earbuds/etc......... it's the defining element of what the Note series IS.
VZW pulled a D*** move by not including it w/your warranty exchange.
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I certainly agree! On the upside, I received a brand new Note 9 for essentially the cost of the spen. I am still considering it a win!
KOLIOSIS said:
Glad you were able to take delivery w/o having to wait too long & at a relatively inexpensive cost. :good:
As for the sentiments surrounding the S-Pen,it shouldn't have pained you a bit to ask for it.
It's not as if the S-Pen is a universal accessory akin to a cord/charger adapter/earbuds/etc......... it's the defining element of what the Note series is.
Excluding it also leaves the phone at greater risk to foreign material/water intrusion.
VZW pulled a D*** move by not including it w/your warranty exchange.
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I'm not sure it's a **** move. They probably have certain units set aside for warranty replacement. Typically you'd be exchanging one Note 9 for another and would've kept all your accessories, including the S-Pen. I agree it's a necessary accessory, but the OP could have technically kept his Note 8 S-Pen and used it until the new S-Pen came in. It fits in the slot and works, just not the new Bluetooth features.
Not saying it didn't SUCK to have to go buy an S-Pen and wait, I just don't think Verizon was like, "Hey, let's screw this guy over and keep his S-Pen *maniacal laugh*"
miked79928 said:
I certainly agree! On the upside, I received a brand new Note 9 for essentially the cost of the spen. I am still considering it a win!
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Definitely a win!! When the S-Pen went on sale for $15 I snagged one just as a backup in case I lose/break mine. I actually had enough Samsung rewards points from using Samsung Pay that it only cost me $0.93 after tax and free shipping. And they still sent it via 2-day priority mail.
Mr. Orange 645 said:
Definitely a win!! When the S-Pen went on sale for $15 I snagged one just as a backup in case I lose/break mine. I actually had enough Samsung rewards points from using Samsung Pay that it only cost me $0.93 after tax and free shipping. And they still sent it via 2-day priority mail.
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I agree with everything you said! I was hopeful I would get one new in the box, but I figured I would get the warranty replacement.
I also grabbed 2 spens! I also grabbed the stock quick charger for $15 and some new headphones from Amazonso now I essentially everything new that would have come in the box!