Help: Note 9 suddenly died - Samsung Galaxy Note 9 Questions & Answers

I pre-ordered the note and received it on Aug 22. But it is dead today. I full charged it this morning and then went to airport. When I seated in the plane, I noticed there was about 90% battery. Then started to play a game of 2048, a small and simple game, about 30-45 minutes. Then the screen was frozen and went completely black with no sign of life. Try to reboot with different ways, but no luck. Off the plane, try to contact Samsung customer service, but wasn't able to get connected. Any one has any idea what happened to the phone?
How to remove all the contents inside the phone given its current condition?
Thank you in advance.

legender said:
I pre-ordered the note and received it on Aug 22. But it is dead today. I full charged it this morning and then went to airport. When I seated in the plane, I noticed there was about 90% battery. Then started to play a game of 2048, a small and simple game, about 30-45 minutes. Then the screen was frozen and went completely black with no sign of life. Try to reboot with different ways, but no luck. Off the plane, try to contact Samsung customer service, but wasn't able to get connected. Any one has any idea what happened to the phone?
How to remove all the contents inside the phone given its current condition?
Thank you in advance.
Click to expand...
Click to collapse
Is it charging if you connect cable?
Try booting into safe mode or boot to recovery mode n see if it boots in.

Try to contact Samsung customer service first to get warranty before doing any fix by yourself.

Related

Dead Tilt

Hello all,
while in the US last week I bought a brand new AT&T Tilt and had it unlocked right after.
Having used it two days long (a lot of configuration and flashing) it worked just fine. This until today: the phone was sitting unused on the table for the afternoon and when I tried to make a call in the evening the phone was dead. No reaction through power-on or reset (soft, hard, whatever).
Battery was fully charged and just to check I connected it to power but that doesn't change anything. Charging light goes on but that's it.
Is there anything I could try out to revive it? Since I'm now back in Europe I would appreciate not having to find someone to bring it for me to AT&T (will they just exchange it without requiring it for days?)
Any help really appreciated.
Pierre
risingphoenix said:
Hello all,
while in the US last week I bought a brand new AT&T Tilt and had it unlocked right after.
Having used it two days long (a lot of configuration and flashing) it worked just fine. This until today: the phone was sitting unused on the table for the afternoon and when I tried to make a call in the evening the phone was dead. No reaction through power-on or reset (soft, hard, whatever).
Battery was fully charged and just to check I connected it to power but that doesn't change anything. Charging light goes on but that's it.
Is there anything I could try out to revive it? Since I'm now back in Europe I would appreciate not having to find someone to bring it for me to AT&T (will they just exchange it without requiring it for days?)
Any help really appreciated.
Pierre
Click to expand...
Click to collapse
It makes a difference what colour the charging light is. Is it Red or Orange?
Mike
Thanks for the reply.
The charging light is red.
I think you have that red point of death or whatever they call it and i recall the only way fixing it is getting a new one.
Sometimes you can get it going by the following if I remember right.
1. Remove the battery and let the phone sit for half and hour or more.
2. Plug in the phone WITHOUT the battery installed.
3. Let the phone sit for half and hour and then plug the battery into it and let it charge for a few hours.
PsyOpWarlord said:
Sometimes you can get it going by the following if I remember right.
1. Remove the battery and let the phone sit for half and hour or more.
2. Plug in the phone WITHOUT the battery installed.
3. Let the phone sit for half and hour and then plug the battery into it and let it charge for a few hours.
Click to expand...
Click to collapse
sounds like antique witch's beliefs to me
Seriously talking, don't you think it may be due to the poor quality Qualcomm chips?
Hope you'll come up with a solution Pierre...
Its a hardware issue of the phone itself, not the battery at all.
I had the same thing...
You need to return the phone before the warranty dies out.
Thanks all for your help. Going to try to return the phone... Wish me luck
please join the thread at:
http://forum.xda-developers.com/showthread.php?p=1783005&posted=1#post1783005
by adding your build date info and any additional info that we can use to get an idea of whether or not this was just one batch that came out bad or something else. Thanks

[Q] My Note cannot work without charger! Im Panicking!!

I bought a galaxy note GT-N7000 on March 10th, 2012. Today while using the phone, it automatically switched off. I thought "ok fine...just an android glitch" and switched it back on. But as soon as it turned back on and the home screen appeared, not even 3 seconds later, the phone screen flickers for half a second and the phone instantly turns off. This keeps on happening if i turn the phone on again and again as it switches off, but when I connect it to the charger and turn on the power, the phone doesn't turn off. So now, I cannot remove the phone from the power supply and Im freaking out! :crying: Oh and I tried factory resetting the phone twice but it doesnt solve the problem! ANY help would be a life saver! I have not rooted my phone and it runs samsung's stock ICS and I dont even have any launchers. I use my phone as clean and careful as possible; its been 9 months and I still havent removed the laminations on the back panel or the charger, so you can imagine what kind of guy I am! Please HELP ME, im panicking!! Thanx in advance!
First of all stop doing a factory reset on stock ICS kernel as dont know when your phone will get bricked.
It could be a pins contact probelm in the battery compartment. Remove the battery and check if the pins are fine and touching the right places. Clean it ... or the battery just died on you and need a new battery.
Sent from my GT-N7000 using xda premium
1st. Do not factory reset or format anything if you still on stock ICS kernel.. You phone will brick.
2nd. Try new battery or borrow from you friends.
omg! I didnt know that factory resetting on stock ICS can brick your phone!! Thanks for the precious info! I checked the terminals...they look brand new...so does the terminals on the battery (I rarely had the need to open the back panel). I will try another battery and get back to you guys. Thank you so much for your help!
Id bring it back for warrantee if I were you
I am also having same problem, my problem arrived once I flashed my note with 4.1.1 JB ROM.
My note powers off even it is above 90% of battery, if I try to connect 3G data.
If I start it same it powers off after 3-5 seconds on home screen.
If I connect it to charger and start it; it works fine even if I disconnect charger once note starts.
It works normal until I connect again to 3G data ot battery drains below 40 -30 %
After 40% it randomly power off or some time works till full battery drain.
If any one have solution please share.
Thanks in advance
Back from service center. Dead Battery and replaced mother board.
Hey guys, I gave my phone to the service center on 26th and got it back yesterday. They said that they replaced the main board and said that the battery is dead and they had lost 2 screws of the mother board which I found only when I came home and opened the back body by myself (opened cause there was a minute misalignment on the back body). I replaced them with 2 screws from the back body for now and have to take the phone to them again or buy those screws from some electronic shop. They also said that they don't have a Galaxy Note N7000 battery in stock and so did the other service centers here in Chennai, India. I tried searching for it in almost 7 to 8 cellphone shops but surprisingly nobody has stock of it! Can a year old phone's accessories just disappear so fast? I also tried ebay.in but all of them sell it in loose packing with seller warranty which makes me think twice about the genuineness of the product. Any advice as in what direction I must proceed now?
desaipa said:
I am also having same problem, my problem arrived once I flashed my note with 4.1.1 JB ROM.
My note powers off even it is above 90% of battery, if I try to connect 3G data.
If I start it same it powers off after 3-5 seconds on home screen.
If I connect it to charger and start it; it works fine even if I disconnect charger once note starts.
It works normal until I connect again to 3G data ot battery drains below 40 -30 %
After 40% it randomly power off or some time works till full battery drain.
If any one have solution please share.
Thanks in advance
Click to expand...
Click to collapse
It might be a problem with your battery. My phone gives the problem described above because its battery is completely dead but works fine with a different battery. But my friend who has our same phone has a puffed battery and has the problem that you described. Also his battery drains faster than a normal GT-N7000 battery and sometimes switches off while playing games or doing other tasks that consume more power. Just try to use it with another battery and see if the problem still persists.
guys check the accessory section, there are some batteries suggested as well as vendors if you want new batery.
If warrantee covers it try that first. If like in above example they dont have in stock demand an alternative, especially if its covered by warrantee. You have rights you know.
A couple of days ago I ran into the same issue with my 10 month old note...
Not able to fully boot up phone... After 3 seconds since the power up
It was shutting off.
Battery was showing charge.
Got a new battery... Everything perfect now
Youve got a problem on your battery..you can try that using a new battery that should fix your problem if the problem still there,take your phone to the ssc
Sent from my GT-N7000 using xda premium

[Q] Galaxy S Advance won't switch on/charge

Hello, this is my first smartphone and I really don't know too much about this stuff. This being my first major problem (I purchased the phone around 7 months ago), any help would be appreciated.
My Situation
Phone was in perfect working order till today afternoon, when it suddenly switched off. I assumed it had run out of charge even though I usually get more hours of battery life. I tried to charge the phone 3 hours after it switched off. It didn't show the charging icon and I couldn't switch it on.
What I have already tried
1. Taking out the battery and SIM and putting them back in again.
2. Vol Up + Home + Power
3. Vol Down + Home + Power
4. Connecting phone to Kies (Phone not detected by Computer or Kies)
Additional Info
This information may be completely unrelated to the problem, but since I'm a complete noob, I'll add these:
1. Phone was upgraded to Jellybean by official upgrade, many months ago.
2. Phone is not rooted.
3. Only downloaded apps from Play Store. Got only one setup file of an app from a friend around 4 months ago, and deleted it after a few days.
4. Bought a new back-cover around one week ago.
5. A few days after I bought the new cover, the phone heated up and became really hot one day. It cooled down normally after half an hour or so.
6. Today in between the time when the phone switched off and the time when I tried to charge it, the phone heated up again in a similar fashion (NOTE: This was AFTER the phone stopped functioning).
Thanks for any help.
Well, if you cant go into download mode, I think its better to go with the phone from where you bought it and they will send it in assistance and in some days it will be fixed, same thing happened to me. Hope i helped
Lorenzo39 said:
5. A few days after I bought the new cover, the phone heated up and became really hot one day. It cooled down normally after half an hour or so.
6. Today in between the time when the phone switched off and the time when I tried to charge it, the phone heated up again in a similar fashion (NOTE: This was AFTER the phone stopped functioning).
Click to expand...
Click to collapse
This is weird.
Go with your phone to service center, seems you have some hardware problem.
Thanks for the help, guys. I agree it's weird. I'm going to take my phone to the service center tomorrow. I just didn't want to lose all my stuff, because it's been a long time since I backed up my data. But it seems I'm out of choices. Thanks, again.
I was facing the same problem, bought the micro usb module for about 12 € and i replaced it, all went good :good:
Hououin said:
I was facing the same problem, bought the micro usb module for about 12 € and i replaced it, all went good :good:
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Click to collapse
If Lorenzo39's phone is still in warranty is not worth to do it yourself.
Must going to service center for his warranty precedure.
Good luck @Lorenzo39.
R_a_z_v_a_n said:
If Lorenzo39's phone is still in warranty is not worth to do it yourself.
Must going to service center for his warranty precedure.
Good luck @Lorenzo39.
Click to expand...
Click to collapse
Indeed but if the connector is oxidized (probably it is) the warranty doesn't replace the module, or they do with payment (lot of $)

Tab S2 Screen unresponsive.

Hey XDA,
I recently won a Galaxy Tab S2 through work. Unfortunately every time I charge the device the screen becomes unresponsive to touch. The first time this happened I had charged it for 4 hours, and it was fine, so I took it off at a full charge. I then left, turned on and updating, over night upstairs on my coffee table. When I went to use it in the morning, it was unresponsive.
I took it to work, where I have a USB to Micro USB adapter and was able to factory reset it. It worked fine after that, so same thing, updated it at work, took it home, and it being nearly dead, charged it over night. First thing in the morning, Unresponsive. This happened two more times. Finally I got in touch with the people who I won the tablet from, and got it replaced.
I picked up the new tablet today around 6:30 PM. Downloaded a bunch of apps that I wanted, got it set up how I like, and put it on the charger. In the time it took to charge from 5% to 30%, the new tablet has also become completely unresponsive.
While chatting with Samsung via Live Chat (big waste of time) I plugged the original Tablet in, as it had been sitting dead on my dresser while I waited for the replacement, and for about 20 seconds it worked, before once again becoming un-responsive.
I've used the chargers that came in the box, a Galaxy S6 charger, and LG G4 charger, and an HTC M9 charger and the issue occurs with them all. I've charged them via wall sockets, power bars, and my computer and it still happens.
Having this happen once happens, I understand as I work with Cellphones and tablets for a living, but two in a row I can't help but feel like I'm doing something wrong. Can anyone suggest anything at all before I try once again to get it replaced?
Thanks in advance for your guys time and consideration.
do you have any apps auto installing from your google account?
wolffe said:
do you have any apps auto installing from your google account?
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Click to collapse
No, I turned that all off when I booted up. But I did go and get everything I wanted downloading, plus updating all the default apps. But even after all of that is done, it still doesn't work.
actually, i was going to recommend the opposite: remove any sd cards or sim cards, reset to stock, then either don't log in to *any* account, or if it won't let you, create a *fresh*, totally blank, google account and use that. don't install anything, don't update anything, not even the os.
then try to replicate the problem.
It might be something your installing that's destroying your tablet...
Try to reset to default and just use it like that for awhile... then add one program at a time until you find the culprit. I can assure you this is a great tablet and your issues aren't indicative of the product.
Sent from my SM-T810 using Tapatalk
Try a different usb cable. Just in case it matters.

"Problem Reading Your Battery Meter"

I had a 50% battery issue last June. I asked Google if I fell underneath the extended warranty. I did not. I had UBIF replace the battery and paid out of pocket.
Phone was working fine, until this past weekend. I've received a message "Problem Reading Your Battery Meter". This pops up a ? on the battery icon. The phone sometimes gives me a normal battery meter and I can charge for a bit. Other times, I can't get it to charge at all. The phone has ran dead a couple of times already. When it's dead, I've been able to plug into power and the black screen will sometimes show ? on the battery, and others it will start charging. Once I reach 1 or 2%, I can then power up the phone. Sometimes, it charges completely. Other times, it will bounce back and forth between question mark and charging.
I am not sure if this is a battery issue or motherboard. I read about a similar issue on the new Pixel 6 that was related to the DEVELOPER OPTIONS > ANIMATIONS settings. I did have the animations set to .5. I tried changing back to default and it seemed that made a difference for one charge cycle. After that, back to the behavior described above.
I'm at a loss. The phone has worked just fine for me. If it's a motherboard issue, those are going for around $500. At that price, I might as well get a new phone. A new battery is $100, but I've got no guarantee it's a battery issue. Has anyone ran into this? What was the fix? Thanks!
CNLiberal said:
I had a 50% battery issue last June. I asked Google if I fell underneath the extended warranty. I did not. I had UBIF replace the battery and paid out of pocket.
Click to expand...
Click to collapse
Take it back to UBIF and have them diagnose (free). Worst case is they confirm the MB and you will know for sure. There are billions of chitty chinese bunk batteries in the supply chain.
In my case, it was the motherboard pin connector. I read that this is somewhat a common problem. Started with the same message as you and the ? but most of the problem did not show and the phone charged fine. As time went on, the problem was happening more frequently to a point that it was all the time. When the ? sign appears, the phone does not charge so I had to use it for a week plugged in. You can use it plugged in, but when you unplug it, it will shut down.
I took it to a good repair shop and they showed me under the microscope that in fact the MB connector was wrecked. So, as I am in chile, because of cost of repair (better bite the bullet and buy a pixel 5a 5g for a little extra money) I lost my phone over a 7usd badly soldered by factory piece.
Today I took the phone into my local uBreakiFix. They had the phone for about 4 hours. Their website was having issues so I saw no status of my repair. They texted my wife that the phone was completed. I went in and they said that they were able to get Google to replace the battery free of charge. The phone is showing battery percentage correctly now.
What's strange to me is that I contacted Google chat a week or two ago asking if this would fall under the Pixel extended warranty, and they said it would not (I gave them my IMEI). So why is it suddenly covered when UBIF asks them? What's even stranger to me is that when I took the phone to the same store (and I believe even the same tech) back in June, they said that the battery _was not_ covered by the extended warranty. I had to pay $100 (+ tax) back in June 2021 to get the battery replaced. So, either UBIF truly did put in a new battery free of charge, or the connector was loose on the current battery and they just popped it back in. I guess we'll see in time.
I'm having the same issue with the "?" Showing up. I've got an appointment with ubreakifix this afternoon. Sure would be nice if this falls under the extended warranty. I will update later today with what ubreakifix says.
mattwheat said:
I'm having the same issue with the "?" Showing up. I've got an appointment with ubreakifix this afternoon. Sure would be nice if this falls under the extended warranty. I will update later today with what ubreakifix says.
Click to expand...
Click to collapse
So what did they say?
CNLiberal said:
So what did they say?
Click to expand...
Click to collapse
It was covered 100% by Google. It was the battery that had gone bad. It's a known issue and google will replace the battery free of charge.

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