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T-MOBILE LG G6 Bluetooth issues

Hello I am on the latest e update from T-Mobile and have noticed in my cars Bluetooth when I stream music it seems to have popping noises that seems to be like it's having a hard time keeping up with the stream. I also noticed with audio from videos played through my car has an aweful sync delay. I have a 2017 Ford with Sync3. I have no issues with my older Nexus 6p or GS 7.
Has anyone else experienced this? Wondering if I have a defective unit.

millowster07 said:
Hello I am on the latest e update from T-Mobile and have noticed in my cars Bluetooth when I stream music it seems to have popping noises that seems to be like it's having a hard time keeping up with the stream. I also noticed with audio from videos played through my car has an aweful sync delay. I have a 2017 Ford with Sync3. I have no issues with my older Nexus 6p or GS 7.
Has anyone else experienced this? Wondering if I have a defective unit.
Click to expand...
Click to collapse
I have the same problem with the new update connecting to my 2017 Ford Escape. I found a work around, though. If I disconnect and then reconnect to the car's Bluetooth, the skipping goes away. No idea why this would happen, but hopefully the next update fixes it. I don't want to do this every time I get in my car!
Edit: Also, I'm 90% sure I didn't​ have this problem before the update.

I hope so too. I have factory reset and turned battery optimization off all Bluetooth apps too. Also I had all the new play store updates. And when I factory reset I lost them all. Seems like the updates tab and filter options were on then gone after reset. ?

millowster07 said:
Hello I am on the latest e update from T-Mobile and have noticed in my cars Bluetooth when I stream music it seems to have popping noises that seems to be like it's having a hard time keeping up with the stream. I also noticed with audio from videos played through my car has an aweful sync delay. I have a 2017 Ford with Sync3. I have no issues with my older Nexus 6p or GS 7.
Has anyone else experienced this? Wondering if I have a defective unit.
Click to expand...
Click to collapse
Same here. I checked on my wife's G6 and it had the same sync issue. Hope the next update fixes this. According to T-Mobile the next update should drop on the 7th.

draino623 said:
Same here. I checked on my wife's G6 and it had the same sync issue. Hope the next update fixes this. According to T-Mobile the next update should drop on the 7th.
Click to expand...
Click to collapse
No update yet.

Which version of Bluetooth are your devices/car bluetooth connections utilizing? Just curious.
My stereo headphones use 4.0 (Jabra Move), but I haven't noticed any issue yet with high CPU usage, battery drain, quality issues, etc. I've had it on when out in case a call comes in.

maruichan said:
Which version of Bluetooth are your devices/car bluetooth connections utilizing? Just curious.
My stereo headphones use 4.0 (Jabra Move), but I haven't noticed any issue yet with high CPU usage, battery drain, quality issues, etc. I've had it on when out in case a call comes in.
Click to expand...
Click to collapse
Not sure I would assume the latest. I will have to check Ford.
Also no update today

Bluetooth Issues
Hi, I have been having bluetooth issues with this phone since day one. It does not happen with all bluetooth devices but it definitely happens with my Pioneer Head unit in the car. Sometimes it also depends on the application used. The strange this is that it does not happen all the time, but when it does it happens frequently. I also noticed that the headunit will get stuck in voice command mode after using voice command, also the phone will answer calls by itself even though this feature is turned off in the settings. The message is "Bluetooth device has stopped working". This obviously did not happen with my G4. I have cleared Cache and all bluetooth devices, and have also cleared them on th Head Unit. I do have another Pioneer head unit in another vehicle, different model and it does the same thing. I have seen many people reporting issues with car units in other vehicles.
Hoping for a quick update, I know weird things are bound to happen with new phones. I really like the phone, this is the only real anoying issue.

I think the issue is more so bluetooth than anything else. Bluetooth never was, and likely never will be, a truly reliable data transfer protocol.
Sent from my LG-H872 using Tapatalk

I think the issue has to do with device incompatibilities. Every phone I have had, I see reports of BT problems that I just don't experience. Hooks up to the car in a flash. Works with both my bt headphones and soundbar for my tv.
My car is a nissan maxima.
I have had g2, g3, g4, nexus 6p , g5 and now g6. The nexus was the worst for my devices. It worked, but getting connected took longer.

Possibly The Music App Being Used
I don't have a ford like allot of you guys replying in the thread, however I have noticed that specifically "Google Play Music" will have an issue on any bluetooth device; where if you have a widget of the player on the phone, and you have listened to music using the app BEFORE you connected to the vehicle, when trying to play from where you were in the song, it will pop and skip around. The only way to fix this easily is to pause the song, clear the app out of recents and re open the app and play. Hope this helps some of you.

I have also noticed this with my G6. I have a 2014 Chevy Malibu and use Google Play Music, streaming through T-Mobile. I have no issues streaming music to the same car with GPM through my Samsung GS7. I noticed someone mention disconnecting then reconnecting bluetooth, so I will give that a shot. Still frustrating, and I am hoping that LG will be able to come up with a software fix.

My G6 Bluetooth crashes every time its connected to my car "Bluetooth crash". It doesn't matter which app I use, it disconnects every 5 seconds. The rest of my phones connect without a problem to my Honda Accord. Even my fiance's G6 connects without an issue. I believe I got a bad unit, will return for another one and see what happens.

There were a ton of Bluetooth issues in 7.0. I had them on my Pixel XL. It really sucks that LG didn't ship the G6 with 7.1. Hopefully they implement the Bluetooth patches in 7.1. I can't get my Dodge truck to display Google Play Music metadata with my G6. My Pixel XL displays the metadata just fine. The G6 does display Google Play Music metadata in my Ford Explorer though.

I'm getting noticeable static when using Pandora via Bluetooth with my 2016 Subaru, but it's an improvement over my OnePlus 3T that wouldn't even allow media playback via Bluetooth with my car.

picaso86 said:
My G6 Bluetooth crashes every time its connected to my car "Bluetooth crash". It doesn't matter which app I use, it disconnects every 5 seconds. The rest of my phones connect without a problem to my Honda Accord. Even my fiance's G6 connects without an issue. I believe I got a bad unit, will return for another one and see what happens.
Click to expand...
Click to collapse
Go to settings.
Under General go to location.
Tap the 3 dots upper right corner then tap scanning.
Toggle the Bluetooth scanning to off.
This should fix the Bluetooth disconnect car issues.
Sent from my LG-H872 using Tapatalk

LG G6 Bluetooth Issues
millowster07 said:
Hello I am on the latest e update from T-Mobile and have noticed in my cars Bluetooth when I stream music it seems to have popping noises that seems to be like it's having a hard time keeping up with the stream. I also noticed with audio from videos played through my car has an aweful sync delay. I have a 2017 Ford with Sync3. I have no issues with my older Nexus 6p or GS 7.
Has anyone else experienced this? Wondering if I have a defective unit.
Click to expand...
Click to collapse
Hi Yes I am having a similar issue with my lg g6. I am also on tmobile. The sound randomly about 1-2 times during the song just starts to sound terrible (like FM quality). It does have a bit of a static/popping nosie, this happens for a few seconds for me and then goes back to sounding normal.

wingman007 said:
Go to settings.
Under General go to location.
Tap the 3 dots upper right corner then tap scanning.
Toggle the Bluetooth scanning to off.
This should fix the Bluetooth disconnect car issues.
Sent from my LG-H872 using Tapatalk
Click to expand...
Click to collapse
Thanks for the answer, unfortunately it didn't work.
I tried wiping my phone clean but it seems that after the LG Android Updates it starting acting worse. GPM does not help either.

I've tried everything, reset network, clearing all Bluetooth data, safe mode, even restarted my car's audio system. Brand new LG G6, not a day old and it doesn't connect to car, only call audio connects but not the media. Works fine with portable speakers but keeps disconnecting every ten seconds in car.

alanmitchael said:
I've tried everything, reset network, clearing all Bluetooth data, safe mode, even restarted my car's audio system. Brand new LG G6, not a day old and it doesn't connect to car, only call audio connects but not the media. Works fine with portable speakers but keeps disconnecting every ten seconds in car.
Click to expand...
Click to collapse
Are you using google music? I have found Slacker Radio and Spotify both work for me using bluetooth but Google Music just crashes continually.

Car Bluetooth Audio Metadata Issues

I have just got my P20 Pro, it seems like a great phone so far, but I have one nagging issue.
When I connect my phone to my car's (2015 BMW 3 Series) Bluetooth the now playing metadata of the audio being played is not being passed correctly. So if I play audio from Google Play Music or Pocketcasts the head unit on my car will show either Unknown Track or the track data of the first item on the album or the playlist. The audio itself sounds fine and I am able to skip tracks, select new albums from the car's controls, so it seems some information is being passed correctly, it is just that the info of the track that is currently playing seems to not be working.
Has anyone else encountered this?
At this point I have to assume it is the phone, as my Galaxy S6, S7 & S8's all worked, but I guess it is technically possible that could have been a workaround put in by BMW as they were such popular phones. Hopefully Huawei will sort this out, it may be an underlying Oreo issue as threads like this suggest that Bluetooth issues were around when 8.0 launched https://productforums.google.com/forum/#!topic/nexus/E9Q2lyFYRgI

I have done some more digging on this issue and I suspect that is might be something to do with the Bluetooth AVRCP version that the phone is using. Normally in Android (since 8.0) you could adjust the AVRCP version from within Developer Options, but for some reason this is not available on this phone. My Galaxy S8 was using AVRCP 1.4, so I suspect that this phone is using 1.5 or 1.6 and my car does not like it.
I have emailed Huawei to ask for clarification. At this point it is the only real issue I have with the phone, but it will annoy me if it isn't resolved quickly. I'm going to pester BMW too to see what versions of AVRCP they officially support.

Don't have these issues in the car, head display current track etc via Bluetooth ... Use this in a Nissan

Everything works as it should with my Pioneer headunit using Spotify

I just posted something related (possibly) in the RAM/Battery Management thread - I have issues with the Audi MMI Connect app, losing connectivity and so on.....does seem that the P20 Pro handles Bluetooth (no rsap?) and background process management quite differently to my previous phone (Galaxy S8+)....also hoping quick resolution, as love the phone!

Search facility not working in car
Hi
I've just put music onto my P20 pro and it plays fine on the device and the car, however, I can't use the search facility on the car (BMW, 3 series, 2017) to change track. I can do this on the phone. Any suggestions? I put the music onto the 'Music' app (dragged and dropped from my iTunes folder- don't know if this is relevant. Any help would be greatly appreciated as without being able to use the car's search facility and come in and out of albums/ artists is useless. Should I have put the music into somewhere else?
JQ

P20 PRO and BMW - bluetooth issue
Bojanglez, did you find a solution? I got the same issue with P20 PRO and BMW X4... so it seems a problem linked to that phone connected to the BMW multimedia system.
With my previous phone, an ASUS Zenfone, everything was fine.

It may be a BMW issue to, maby P20 pro isn't compatible with BMW or Audi. I know that some manufacturers put all in to be compatible with ios and some larger manufacturers of phones. It could be that car manufacturers don't test Huawei phones and don't support them.
Skickat från min CLT-L29 via Tapatalk

No Huawei Garbage bloatware issue, my is random something is normal, most times it plays music but gets stuck on providing music playing info.

Same issue here with my 2016 Toyota rav4. It plays the first track and shows the metadata but then as the tracks keep playing the metada remains the one of the first song. Definitely an issue with Huawei. Their music player works just fine. I think it has to do with the poor Google integration and their need to force that half baked apple wanna be emui down our throats. It should be Oreo but looks and feels like gingerbread.

Hi all, I have an update. I have resolved the issue, but not quite sure which of the following specifically fixed it.
Huawei software update
Renamed by phone in Bluetooth settings
Updated to the latest BMW firmware (from their site)
Messed with some of the Bluetooth settings in Developer Options on the phone
Unfortunately I did all these at pretty much the same time so I can't say for certain which one fixed it, I think it was the Huawei software update as after I updated my BMW firmware I still had the same issue and also in other BMWs I tried. I also noticed that the Bluetooth was dropping constantly in my wife's Puegeot 3008 so that's why I played with the Developer Options. For anyone interested I havethe following now set:
Codec: SBC
sample rate: 44.1khz
channel mode: Stereo
LDAC playback quality: 990kbps/909kbps (optimised for connectivity quality)
HWA playback quality: Best effort (400KB Optimised for connectivity)
HWA Latency: 50-100ms
So I now have track information and basic controls using Google Play Music and Pocketcasts. It does not seem to like letting me browse my library though, but it is at least functional.
Also I changed my car, this was not because the BT didn't work It worked in my 2015 3 series before I changed it. I now have a 2018 4 series and the behaviour is the same, track listing and skip functionality but no browsing.

I have installed the most recent firmware update on my 2 Series 2017, I see two fundamental issues. One is, by using your phone normally, no issues should arise most of the time but still random sync issues with metadata can occur. The second issue is, no matter how good your phone behave and how well synchronized the metadata is, once you open Android Auto app, everything goes to hell and you are back in square one.
To fix it, you should deactivate auto start when connected in the app (or not using it at all), erase your car from devices in bluetooth config within your phone. Erase your phone from the list in your car. Change the phone name. Start over with the synching process. Check for correct metadata in the car. If not working repeat. That should fix the problem eventually.
If you like very Android Auto very much, get used to see the songs information in your phone screen rather than the car.

I am also having the same problem, Huawei P20 Pro and Sony XAV-601BT head unit. I've tried enabling all the permissions in Spotify, cycling the connections, renaming the phone.

i have Pixel 3xl with Android 10, - Bluetooth connects fine there is no metadata - song info. this problem started with 8.1 Android version and I have not been able to get it to work. I really cant believe google cant fix this issue or even aware of it. plenty of threads on google. I think they all use Iphone, i am guessing ...this is very annoying. I have change the avrcp version from 1.4 to 1.6. no luck, also I read that turn off battery optimization on Bluetooth. no luck. anyone else here having similar issue??

Bluetooth issues Android Pie CLT-L29

Howdy,
Anyone else experiencing stuttering while streaming audio over Bluetooth?
Started happening after the 9.0.0.168 update.
I'm located in Australia if that makes any difference.
Tried a bunch of different devices using different codecs (aac, SBC, aptx, etc). I've also tried factory resetting, and different streaming apps (Spotify, apple music, tidal, etc).
Literally the only thing that works is reverting back to EMUI 8.1.

Yes! It is annoying!
No clue on how to o fix it yet....

Stevles said:
Howdy,
Anyone else experiencing stuttering while streaming audio over Bluetooth?
Started happening after the 9.0.0.168 update.
I'm located in Australia if that makes any difference.
Tried a bunch of different devices using different codecs (aac, SBC, aptx, etc). I've also tried factory resetting, and different streaming apps (Spotify, apple music, tidal, etc).
Literally the only thing that works is reverting back to EMUI 8.1.
Click to expand...
Click to collapse
What is your car?

This doesn't seem to be limited to the P20 Pro. I can confirm the issue on the Mate 10 Pro after the EMUI9 (European) upgrade. Bluetooth worked flawlessly before, even under heavy load (Google Maps navigation and Torque Pro in split screen mode, Spotify in background) with two bluetooth devices (Torque adapter and JVC car radio) connected.
Since the update I am experiencing intermittent stutter with any bluetooth audio device. As soon as I connect the Torque adapter (bluetooth serial protocol) the stutter on the audio output becomes unbearable. I get about 10 seconds of clear sound, then 5-8 seconds of stutter. Re-pairing didn't help.

hiddenasian said:
This doesn't seem to be limited to the P20 Pro. I can confirm the issue on the Mate 10 Pro after the EMUI9 (European) upgrade. Bluetooth worked flawlessly before, even under heavy load (Google Maps navigation and Torque Pro in split screen mode, Spotify in background) with two bluetooth devices (Torque adapter and JVC car radio) connected.
Since the update I am experiencing intermittent stutter with any bluetooth audio device. As soon as I connect the Torque adapter (bluetooth serial protocol) the stutter on the audio output becomes unbearable. I get about 10 seconds of clear sound, then 5-8 seconds of stutter. Re-pairing didn't help.
Click to expand...
Click to collapse
What's your Bluetooth device?

lxy463187 said:
What's your Bluetooth device?
Click to expand...
Click to collapse
I've tried several Bluetooth devices, ranging far and wide and with a large variety of different codecs being used. Re-pairing doesn't help, factory resetting doesn't help. I suspect it's a driver related issue.

Stevles said:
I've tried several Bluetooth devices, ranging far and wide and with a large variety of different codecs being used. Re-pairing doesn't help, factory resetting doesn't help. I suspect it's a driver related issue.
Click to expand...
Click to collapse
Did you try to turn off wifi?

lxy463187 said:
Did you try to turn off wifi?
Click to expand...
Click to collapse
Yeah, WiFi is never enabled while I'm driving. My dash cam gives off a WiFi connection with no Internet access.
I did read that fixed a similar issue on an other Huawei device, thanks for the tip.

got updated to Pie last night, and I listened to Spotify on my way to work this morning. I noticed the audio is interrupted (for about half a second) two or three times within 45 mins. I thought it is just the Spotify streaming issue. Hmm .. maybe it is this issue.

spiderx_mm said:
got updated to Pie last night, and I listened to Spotify on my way to work this morning. I noticed the audio is interrupted (for about half a second) two or three times within 45 mins. I thought it is just the Spotify streaming issue. Hmm .. maybe it is this issue.
Click to expand...
Click to collapse
You can try other apps。You can see whether it's the problem of Bluetooth headset or the problem of App.

It only appears to be LDAC in my case (when using my Sony WH-1000XM3's). If I drop the codec down, the aborations don't manifest for me. Turning the screen on by way of power button makes the audio cut out for 100ms or less, but seems to indicate it's processor load that's causing it (across any audio app, like Spotify, Tidal, PocketCasts, YouTube).
Using anything lower than LDAC seems to be fine for me though (like when I'm using my Samsung Gear IconX 2018's).
I only updated to EMUI 9 on my P20 Pro yesterday and identified this issue within 5 minutes, so it doesn't bode well for Huawei's testing.

AWretchSavedByGrace said:
It only appears to be LDAC in my case (when using my Sony WH-1000XM3's). If I drop the codec down, the aborations don't manifest for me. Turning the screen on by way of power button makes the audio cut out for 100ms or less, but seems to indicate it's processor load that's causing it (across any audio app, like Spotify, Tidal, PocketCasts, YouTube).
Using anything lower than LDAC seems to be fine for me though (like when I'm using my Samsung Gear IconX 2018's).
I only updated to EMUI 9 on my P20 Pro yesterday and identified this issue within 5 minutes, so it doesn't bode well for Huawei's testing.
Click to expand...
Click to collapse
So, after having contacted Huawei, they initially advised me to wipe the cache partition however this didn't address the issue. They then apologetically recommended a full reset. Having now done this the Bluetooth audio issues I was experiencing appear to have been resolved.
Whether they'll return with use of the phone I have no idea, but LDAC and all other codes are working brilliantly now.
Hope that helps anyone having the same probs.

I have exactly same Issue, doesn't matter aptx ldac SBC, with some devices works fine with others horrible... It's a lot of work to reset to factory settings and reinstall all the apps and settings though

Any one know if there's a fix for this yet?
I've tried wiping the device and still has issues.

I have same issue w p20 pro EMUI 10.0.0.161 CLT-L29 model. Has earlier p20 pro china version L100? And no issues.
I'm using BT Shure SE846 and they are studdering. App notwithstanding. My cheap car BT radio jig works flawlessly. Huawei said I need to change mb. (For $150 since out of warranty)

Audio quality drop on bluetooth

Hi everyone
Little bit lost on this and not sure if it's just me but hoping someone can help or point me somewhere. I have a s10+ UK edition. And a Samsung galaxy watch.
When I connect the phone to the car the audio is low quality and hisses a lot. When I put the watch into plane mode. Cutting it off from the phone. All is normal.
Have never seen this happen before. Any ideas?
Thanks

So you have bluetooth connected to the watch and car at the same time?
If so, my guess would be a setting in the watch for the volume of music. Or in the phone, go to settings / bluetooth / advanced / dual audio. Select it and play with the settings to setup what to do when two bluetooth audio devices are connected

ninjatiger26 said:
Hi everyone
Little bit lost on this and not sure if it's just me but hoping someone can help or point me somewhere. I have a s10+ UK edition. And a Samsung galaxy watch.
When I connect the phone to the car the audio is low quality and hisses a lot. When I put the watch into plane mode. Cutting it off from the phone. All is normal.
Have never seen this happen before. Any ideas?
Thanks
Click to expand...
Click to collapse
Had the same problem with my cheap external bluetooth to FM adapter.
Turn on Developer Options and adjust the bluetooth profile while connected to your car audio.
Having Dolby Audio set to auto might also have an impact.

Thanks for the advice but no luck so far.
The settings under developers let me change when nothing is connected but they revert back to sbc soon as I leave the menu. And they are locked out when connected.
Also dual audio does nothing.
It only has the issue when the watch is connected.
As if its taking the bandwidth.

@ninjatiger26
@theanykey asked you to change the AVRCP version.
You can only change the audio codec from the default one (SBC) to something like aptX if your receiver supports it. And yes, you can not change the codec on the fly while playing.

Titokhan said:
@ninjatiger26
@theanykey asked you to change the AVRCP version.
You can only change the audio codec from the default one (SBC) to something like aptX if your receiver supports it. And yes, you can not change the codec on the fly while playing.
Click to expand...
Click to collapse
Apologies for the delay, has been a mad few days!
Sadly changing the AVRCP didnt help on all versions.
It seems there maybe a weird one however on the codec. It reverts to SBC which from a bit of muddled googling is all my receiver supports. from non iPhone devices. However, it takes AAC if its a iphone.
Seems odd to me however they would limit it. Like i said this is from googling so maybe incorrect.
the stranger part is however i paired up a Oneplus 6 and the watch all was fine on SBC codec. its just watch and the s10+ it has an issue.
Admit very lost on this one.

I'm having the exact same issue. I've got an S10 Plus and a Galaxy Watch Active (both in the brazilian versions), and there is a noticeable crackling and loss of quality when I play music on my car stereo while the phone is connected both to the car and the watch. If I put the watch in airplane mode, the issue is gone.
Also, it only seems to happen with my car. I've tried to replicate the issue with my Sony WH-1000XM3 headphones and an Anker bluetooth speaker, but with those devices there is no noticeable loss of audio quality.
I've tried resetting bluetooth setting, messing with the codecs in developer options and pairing both devices again multiple times.
Anyone got any ideas?

Camerena said:
I'm having the exact same issue. I've got an S10 Plus and a Galaxy Watch Active (both in the brazilian versions), and there is a noticeable crackling and loss of quality when I play music on my car stereo while the phone is connected both to the car and the watch. If I put the watch in airplane mode, the issue is gone.
Also, it only seems to happen with my car. I've tried to replicate the issue with my Sony WH-1000XM3 headphones and an Anker bluetooth speaker, but with those devices there is no noticeable loss of audio quality.
I've tried resetting bluetooth setting, messing with the codecs in developer options and pairing both devices again multiple times.
Anyone got any ideas?
Click to expand...
Click to collapse
See if the problem persists when you only share your Bluetooth audio to your vehicle and not calls, contacts, or messages.

Outbreak444 said:
See if the problem persists when you only share your Bluetooth audio to your vehicle and not calls, contacts, or messages.
Click to expand...
Click to collapse
Just tried it and still got the same issue... I've pretty much given up by now.. hoping for a future update to solve this..

Camerena said:
Just tried it and still got the same issue... I've pretty much given up by now.. hoping for a future update to solve this..
Click to expand...
Click to collapse
Why not Google it?maybe you will get a solution for this problem.

Same issue here on my s10+. When playing any audio in my car via BT i hear the distortion/hissing noise especially when the song has a higher treble frequency.
I have just about tried all fixes i could find on Google, and no luck.
When connecting to my ear buds (Jabra Elite 65t) it disappears and checked in developer mode that it supports to AAC for BT Codecs.
But when connecting to the car it reverts to SBC.
The issue clearly lies on Samsungs side, as my brother has a Huawei p30 Pro, also has bluetooth 5 and plays amazingly well in all aspects (Bass-Mids-Treble).
I know I'm posting this almost a year later, but i am desperately looking for a fix.
SN. I have recently updated my phone to Android 10, despite all the complaints to Samsung from many users... Sadly this issue has not beeing fixed on my side.
Does any of you still have the same issue?

I have the same issue with S9(android 10 ui2)
- no dou audio diable option
- bluetooth conected only to my earphones, with no car.

I’ve been a Samsung phone user since the S5 and this issue persists across all their phones since at least that one. The only real solution is to avoid the SBC codec or turn off your watch while listening to music. It will never be patched as it’s been going on for over 6 years. In the early days Galaxy phones only really used SBC so you couldn’t avoid it.
APT-X and AAC are your best options. Good luck finding those on a car system. You can easily find headphones that support them.

Question Bluetooth disconnecting frequently

Got my 21 ultra four days ago. Came from a Note 9. I have a Motorola headset on most of the day. Never had an issue with a disconnect with my Note 9.
About maybe every 1-2 hours I get a notification through my headset that the Bluetooth has disconnected and reconnects fairly quick after. That happens when I'm not on a call.
When I'm on a call it doesn't alert me but I can tell I lose the person I am talking with for about 5-10 seconds.
I have done all the clearing cache, resetting network, etc. Was hoping someone might be able to give me any tips.

jkhawk said:
Got my 21 ultra four days ago. Came from a Note 9. I have a Motorola headset on most of the day. Never had an issue with a disconnect with my Note 9.
About maybe every 1-2 hours I get a notification through my headset that the Bluetooth has disconnected and reconnects fairly quick after. That happens when I'm not on a call.
When I'm on a call it doesn't alert me but I can tell I lose the person I am talking with for about 5-10 seconds.
I have done all the clearing cache, resetting network, etc. Was hoping someone might be able to give me any tips.
Click to expand...
Click to collapse
Have you tried with another Bluetooth headset? It will help diagnose whether the issue is with your phone or the headset.
I have been using my S21 Ultra with the following bluetooth devices and not lost connection unintentionally even once since I've owned the device (across all software updates so far)
1. Galaxy Buds Live (use them for hands free calls all day)
2. Anker Soundcore 2 BT Stereo speakers (for music)
3. Mi Outdoor BT Speaker (podcasts at night before sleep)
4. OnePlus Wireless Z BT neckband earbuds (for running and other exercise)
5. QCY Airdots TWS earpbuds (general purpose audio)
6. House of Marley BT speakers (Hi-Fi audio streaming)
Please test the connection with another BT headset and check if the problem persists.

enigmaamit said:
Have you tried with another Bluetooth headset? It will help diagnose whether the issue is with your phone or the headset.
I have been using my S21 Ultra with the following bluetooth devices and not lost connection unintentionally even once since I've owned the device (across all software updates so far)
1. Galaxy Buds Live (use them for hands free calls all day)
2. Anker Soundcore 2 BT Stereo speakers (for music)
3. Mi Outdoor BT Speaker (podcasts at night before sleep)
4. OnePlus Wireless Z BT neckband earbuds (for running and other exercise)
5. QCY Airdots TWS earpbuds (general purpose audio)
6. House of Marley BT speakers (Hi-Fi audio streaming)
Please test the connection with another BT headset and check if the problem persists.
Click to expand...
Click to collapse
Yes I have the Motorola Boom 2 plus which I used with the Note 9. I have three of them and tested them all.

Disable all power management... destroyer of worlds
Developer options>standby apps, all buckets should show as active otherwise power management is active.
Make "save battery" isn't enabled for Wearables or other needed dependencies.

blackhawk said:
Disable all power management... destroyer of worlds
Developer options>standby apps, all buckets should show as active otherwise power management is active.
Make "save battery" isn't enabled for Wearables or other needed dependencies.
Click to expand...
Click to collapse
I'm in developer options. Are you saying make everything in there active.
Also I don't see Save Battery in developer options.

blackhawk said:
Disable all power management... destroyer of worlds
Developer options>standby apps, all buckets should show as active otherwise power management is active.
Make "save battery" isn't enabled for Wearables or other needed dependencies.
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I changed all options to active in developer options. Is the save battery in another setting outside of developer options?

jkhawk said:
I changed all options to active in developer options. Is the save battery in another setting outside of developer options?
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That won't do it. It's still active; those buckets represent the ones you can alter and even those may not "take".
You toggled on adaptive battery etc in Device Care*. The only thing that should be enabled is fast charging.
The Power Mode should be Optimized or higher.
Clear the system cache as well.
Hopefully this will cure the cutouts... it worked for me and stopped a lot of other erratic behaviors. Battery Optimization etc was always a dog. Android does fine by itself. However some apps like Brave need to be closed out or they run in the background wasting power.
If you're battery life is bad or gets worse let me know.
*I'm running Pie on a 10+ but they should be similar.

Sometimes apps will interfere with Bluetooth operation and clearing the cache can solve the problem. For Android phones, go to Settings > System > Advanced> Reset Options > Reset Wi-fi, Mobile and Bluetooth

attaullahakm said:
Sometimes apps will interfere with Bluetooth operation and clearing the cache can solve the problem. For Android phones, go to Settings > System > Advanced> Reset Options > Reset Wi-fi, Mobile and Bluetooth
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After all power management is disabled clearing the system cache on the boot menu advisable and maybe a network reset.

jkhawk said:
Yes I have the Motorola Boom 2 plus which I used with the Note 9. I have three of them and tested them all.
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Edit: Looks like more than one user is having this issue. So could be an issue with the phone itself instead of the headset. I haven't had a similar experience so I don' think I'll be able to add anything of value here. Hence removed my previous suggestions.

It happens to me very often... I use Buds+ and Buds pro. I am connect over bluetooth to my laptop, galaxy watch 3 and buds. During phone call it disconnect and I must connect on py phone again. Mostly I see it just change output to phone. And I have to change phone call output to buds
It is very frustrating. Cos It happens during call. And I have to manualy change to buds during call... Do I have any weird option enabled so buds diconect durring call?

Beso said:
It happens to me very often... I use Buds+ and Buds pro. I am connect over bluetooth to my laptop, galaxy watch 3 and buds. During phone call it disconnect and I must connect on py phone again. Mostly I see it just change output to phone. And I have to change phone call output to buds
It is very frustrating. Cos It happens during call. And I have to manualy change to buds during call... Do I have any weird option enabled so buds diconect durring call?
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Maybe because of so many bt devices, try using one or two at first.
Make sure Wearables is up to date. Samsung sometimes pusher out updates frequently, it may fix it. Lol, I waited almost a year for the Buds÷ sound fix
Network reset. Then add only what is needed.
Clear system cache.
Hard reboot.