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Hello,
Yesterday my Diamond had died I think
It was frozen and I did a soft reset, screen stays black and nothing happend anymore.
Pulled out the battery, put it back in, and try to turn it back on. It vibrates after a few seconds but the screen stays black.
every help would be great!
Greetings!
Michiel
It might be low on battery so have you tried recharging it?
when i connect it to the power cable nothing happens, the enter button isn't lighting up.
when i connect it to my pc I can browse to the internal storage normally, but it won't charge the battery.
now I'm really confused...
Take out your battery and sim card and leave it out for about 20 minutes and then put it back. During this time, also have your device plugged in (without the battery).
Reflash Everthing
I've pulled out the battery + sim for more than 30 minutes, reloaded the official HTC rom and still the screen is black.
It starts up, vibrates, makes the start sound but the screen remans black.
Now I want to put the orginal HTC SPL back on it, but it doesn't completes the procedure.
Anyone? thnx again!
I got exactly same problem
this has happened to me twice during the past year. the screen was black, although it did vibrate when I turned it on. both times it fixed by itself overnight, very strange.
what I saw is that both times it happened after a long ride with the car, I suspected that due to the prolonged exposure to air conditioning, when I took it out it condensed on the warm motherboard (it was used as a GPS) and some shortcircuit occured.
Unfortunately, 3 weeks ago, again after a long trip with the car, when I took it out it 'died' in 5 minutes (with 100% battery), did not even vibrate anymore when powered on, and never woke up eversince. It is now in service since the 15th of August, with a status on the website of the official HTC service company in Romania (Cirma Electronics) of: "waiting for spare parts" for 5 days...
My guess is that either the MB or the screen fried because of a design issue which caused the condensed vapors to form on some contacts inside...
It sounds as if the device is 100% operational with the exception that the LCD is out. Correct? Or, have you experienced other problems? Try powering up you Diam, then shine a flashlight directly at the screen. If you can see your interface then you have a dead backlight & need a new LCD. If you do not see the image then the LCD itself is defective {Apparently a common problem} & you'll need a new LCD. Either way you should contact HTC service as you have a 2 YR warranty.
@ cocomic: Where is Your Diam on these trips, A windscreen mount or a console mount? If it's a console mount, most likely you have an air vent blowing directly at it & that's just asking for moisture build up. But, if it was a "moisture" issue as you stated, then HTC would not be fixing it for free. They would see the oxidation from the moisture & say that it's your fault for getting it wet, & charge you out the ass for that part. {That's why ALL devices have LDIs} If you use a windscreen mount, then you have your device sitting in the sun for a long time! Sunlight KILLS LCDs!!! It may be more likely that you burned your screen by having it exposed for long periods. But it's probably just the issue that many people have. If you go to HTCforums you will see a lot of people have LCD issues.
If you have warranty return it to the store.
Humblehippie said:
@ cocomic: Where is Your Diam on these trips, A windscreen mount or a console mount? If it's a console mount, most likely you have an air vent blowing directly at it & that's just asking for moisture build up. But, if it was a "moisture" issue as you stated, then HTC would not be fixing it for free. They would see the oxidation from the moisture & say that it's your fault for getting it wet, & charge you out the ass for that part. {That's why ALL devices have LDIs} If you use a windscreen mount, then you have your device sitting in the sun for a long time! Sunlight KILLS LCDs!!! It may be more likely that you burned your screen by having it exposed for long periods. But it's probably just the issue that many people have. If you go to HTCforums you will see a lot of people have LCD issues.
Click to expand...
Click to collapse
I have a windscreen mount, the air vent doesn't blow directly on the device. furthermore, the sun couldn't have burnt the LCD as the last time it died (for good), it was 11 PM.
the phone is in service and has the online status on their website: "the phone is in the lab, waiting for spare part". this means that whatever the issue is, hopefully it's gonna be fixed under warranty.
nevertheless, I find it appalling that a device built in 2008 has huge design and construction faults causing it to malfunction whenever used in a car with the AC turned on...
I'll keep you posted on the outcome
later edit: update: I've just got off the phone with a secretary at the htc service. apparently the motherboard fried and they ordered a new one. from what she said only the case will remain the same, it may be that the lcd display was caught in the chain reaction . the bad thing is that I will probably have to wait for another week, the good thing is that I will get an almost new phone...
as they didn't say anything about the LDI, it's either that the condensed vapors didn't touch it, only the circuits, or the fault did not come from the humidity... one can only guess...
It may not have been condensation that caused the problem. It could be that your Mainboard had a problem that was amplified by your trips in the car. Either way, you get a factory refurbished Diamond, & that's jus' sweet. I have to call them this week about my Diam because my front cam isn't working. I never really use it, but if it's covered, I might as well make them flip the bill while I can.
no, really, do that... i remember that a few weeks before the 'incident' my rear camera stopped working, too... i never payed too much attention as i considered it to be just a spb mobile shell software issue which would have eventually gone away after a hard reset or something...
you are probably right, my MB was slowly dying, organs failing (i have just watched a house md rerun, sorry )... if you have the possibility to have it checked while it's still in warranty and have the camera fixed while at it, why not?
I'm moving this, as it has no pertinece to the original topic. This link; http://forum.xda-developers.com/showthread.php?p=4476473#post4476473 is a post I started to see if anyone else had these issues. Read the update on the first post
I have done a reasonable amount of searching on this and have not found anything specific to my problem so figured I should post a question.
I have an issue with my Dimaond when it gets hot generally either using Wifi or Phone Data connection that the screen goes out. Basically everything goes to the left side of the phone so if you hit the Task Icon in the top right corner you get the Start Menu. Phone is basically useless at this point and you have to wait for it to cool down. Has happened since day one and is generally worse when using it when charging. I was watching Utube on it the other night 5min video while on AC charge and it went out. I am running Dutty 2.5 Rom and 25.07 radio have tryed 25.08 and 25.05 no difference was happening when the phone had orginal HTC ROM as well. Also will happen on a long call if the screen is on.
Basically feel issue is hardware related and maybe faulty screen still under warrenty so wanted to know peoples opinion on weather I should send back. Problem is will take a couple of weeks and I don't really wnat to wait that long if I can help it. Also assume it would be best to flash standard ROM back, should I do anything with HARDSPL eg should this be changed back as well if I send it back.
And before anyone says it I have tryed searching this topic and have found lots about HOT dimaonds but nothing related to screen going out at the same time :-(
Thanks
I had this issue in my JasJam (Hermes) whre the screen would simply go white after a while of use and I would have to leave it for a while for it to work again.
Unfortunately it sa hardware issue and you should claim a warranty repair on it
I can't see how this could be a software problem so I figured it must be the screen eg hardware related. Would be nice to know if anyone has had the same issue with a dimaond... Seems we may be spending some time apart, just hope it doesn't take long to fix..
I've had the same issue
http://forum.xda-developers.com/showthread.php?t=428976
My first device had been replaced recently (i.e. today) by my network provider (o2) and the new device seems to work without any problems now even if it's "hot".
(i.e. default screen adjustment + creating heat by activating the phone, wlan, bt + recharging it)
I sent an email to HTC regarding the fault and they said it would have to go back for a warrenty repair. I brought it through a resellar so has to go back to HK from NZ so will be away three weeks uurggghhh... Just seems odd I don't have any physical damage on the screen but hte problem has been around since day one as I remember having the problem the first day I got it. Juyst seems to be getting worse and is easily reproduced by usiung utube over wifi gets hot and it is all over. Just wondering if I should put an offical ROM from HTC back on the device before I send it back as I currenty am running Dutty ROM, what do you think....
i put the original rom back on and they still found out the the rom had been flashed, and would not repair on warranty
yep, i also asked about this problem
http://forum.xda-developers.com/showthread.php?t=438733
there are some youtube video's of how the phone behaves
my phone seems to do it less frequently since stopping using panosha's rom
im using alpha zero 7 at the moment..
i've also noticed that it isnt necessarily a heat issue, my phone does it completely at random
yesterday i found though, that when the phone did the alignment issue, i gave it a good shake.. and hey.. its all aligned again?!
maybe it was just a fluke, it hasnt freaked out since..
holding thumbs
Hey,
I also have the same screen problem, but my Alignment goes to right.
If I press on the left side, a press on the right side is recognized.
Good to know that Im not the only one with this problem.
greets doena
I got my phone back a week ago replaced the screen has been away for over two months, complete disaster, anyway all sorted now and I have not had the problem since....
I had this exact same issue (out of the box).
It was a hardware fault and I exchanged it for another one.
Haven't had any problems since.
Minus-1 said:
I had this exact same issue (out of the box).
It was a hardware fault and I exchanged it for another one.
Haven't had any problems since.
Click to expand...
Click to collapse
Hardware's fault ? Most likely not. I will give u an example of why I think it was software related. My device ran hot as well but I simply switched roms and now it's the complete opposite. Your most recent device most likely come with a different Rom in the phone.
I am facing the problem recently last 2 3 days
my Xperia restarts automatically
sometimes there is 30% to 40% charging left still its shut automatically and never been start.. i have to change new battery
any solution for this or anyway to find the problem?
regards
anybudy would like to answer this please?
I'm having a similar problem...my x1 sometimes shuts down while in the middle of doing something, like opening apps, sliding out the keyboard or even navigating touchflo. I suspect it could be a battery problem, as someone in the forum discovered, having also shut down problems, that his battery is loose and the connectors are not properly met so he stuck a bit of hard paper to fix it, but I checked mine and the battery is not loose. I don't want to spend on a new battery if these shut downs weren't really cause by faulty batteries, so yeah anyone has a clearer understanding on this?
Hi all
I am also having a similar problem the past 2 days and as of now i cant use the qwerty keyboard because just as i begin to slide the qwerty out the screen goes black and the phone need to be rebooted.
I have just changed to Valkyrie 2.4 yesterday thinking that maybe its was software problem with Touch X but the problem still persists. Only difference is that with Touch X the phone would reboot itself.
Anyone else having any similar issues and what would the fix be, or shall i be off to my nearest service provider for repairs?
Thanks
Uhm.. about that problem when you slide it out and the device turns off.. i had that too and i send it in to repair.. it will probably be fixed under warranty, and stock rom or custom rom doesnt matter the problem was still there... and it happend to me 5 days ago..
knufh said:
I'm having a similar problem...my x1 sometimes shuts down while in the middle of doing something, like opening apps, sliding out the keyboard or even navigating touchflo. I suspect it could be a battery problem, as someone in the forum discovered, having also shut down problems, that his battery is loose and the connectors are not properly met so he stuck a bit of hard paper to fix it, but I checked mine and the battery is not loose. I don't want to spend on a new battery if these shut downs weren't really cause by faulty batteries, so yeah anyone has a clearer understanding on this?
Click to expand...
Click to collapse
'When i slide the thing out it sometimes restarts'
I used to have that with the stock ROM so this all might be more software related...
yeah I am having the same problem, No Water Damage btw. i found that if i sometimes in portrait mode if pressure is applied to the top right region, it will shutdown and/or restart. When I slide my screen up to landscape mode it screen is just black. I'm going to contact Sony Ericsson to see what they have to say about this.
SyntheticDistortion said:
'When i slide the thing out it sometimes restarts'
I used to have that with the stock ROM so this all might be more software related...
Click to expand...
Click to collapse
It resets when the phone freezes. Sometimes it freezes so bad you have to manual reset.
My phone is doing the same thing but when i slide it up. The screen goes blank and then it restarts by itself. I never flashed my phone so I thought it was a firmware issue. I finally updated to the R3A firmware and lo and behold the same results, but instead it didn't restart, it just turned off or the screen goes blank. I've sent the phone to Sony Ericsson and they told me that I would have my phone back in 7 to 10 business days, but they're liars!!! It's been 13 business days and counting and no word as to whether the phone can be fixed or updates on status other than it's in "work in process". So then I called again today and complained to SE and the result is that they are "awaiting parts and Xperia parts are on back-order". After further probing SE told me that they would call me on Monday to officially let me know what the hell is going and why it's taking so long to repair my phone. I paid $800 usd for the phone and I would expect that their repair service would be a lot better and quicker than what it is! During my wait time for my phone, my PS3 broke down, I sent it in, got it fixed and returned already. That was within a week. There is definitely something wrong I tell you! They just need to send me a new phone!
Sorry about my rant guys, but I'm pissed!!!
My damn phone has the same issue, Until now, this hasn't been repaired for it's crack. And I'm almost out of warranty days, I think I bought it 2md day after the xperia was released. I'll try testing abou the presuure point though. I give you update
I did have the same problem..
Hi... I did have the same problem n I couldn't find any solution... So i send it to repair...
U can check my threads..
http://forum.xda-developers.com/showthread.php?t=520143
n
http://forum.xda-developers.com/showthread.php?t=519322
mca
EDIT : It seems that is an XPERIA PROBLEM!!!! LOOK!!! : http://forum.xda-developers.com/showthread.php?t=550242 !!!!! , many people is having the SAME problem...
I'm disappointed..
I bought 2 Herod with CDMA about 18months ago.
Each day I have differenet problem but I don't want to talk about that.
2 days ago both phones sratrted to break voice while calling and even while connecting.
We wern't be able to talk because people heard us good but we couldn't understand even 10% of words.
I called Sprint(my phone carrier) customer service and I spent 3 hrs on telling what's my problem.
As usual it ended up on that they see no problems with my service and told me to check phone in the store.
I already did that procedure more than 5 times, spending more than 200hrs on talking with CS, driving to store and replacing both phones 4 times. Nothing ever changed so we just think that we try to live with those problems until contract ends.
But this is too much.
We both have rooted phones and installed CyjanogenMod7. It was working better but all problems stayed.
So.... now...
Lady on the phone updated our phones/profiles and since that moment both phones died.. literally died. That exactly happened half day later when I wwas at work. Both phones always act the same(weird right?)
So now they act in 4 ways(randomly)
1)phones are dead, I can't turn it on. Removing battery doesn't help
2)phones can be turned on. I see HTC logo and nothing else
3)phones can be turned on but they constantly restart themselves after showing HTC logo for 5-10sec
4)finally phones can be turned on but I have no connectivity, no internet, no bars and big sign "searching for signal"
BTW I have signal in my house, it's not like I moved to North Pole or something.
Usually my phone is dead and the best part is that even I finally turn it on...somehow then it's going to turn off after few minutes and I will never see signal(super weird).
It all started to happen after updating your profiles and phones but you can call me crazy but I got a feeling that they "broke" our phones wirelessly because I asked really bad for corporate number and for waiving my cancellation fees because I just have enough. That is the most... the worst company and phone ever.
Please help me. Maybe there is something I can do.
probably not much help here but try to update profile and prl again from stock sense 2.1 rom
no service/connectivity/signal sounds like a bad radio flash, try to update your radio to the latest sprint offering, if nothing else works a ##786# reset saved me one day from a bad pri, good luck and i hope you figure out whats wrong
My phone doesn't want to turn on from 3hrs(didn't happen yet) and I can't charge it. That is the end...
I'm goingf tomorrow to pay all fees and get new phones and plans in different carrier.
I couldn't run it yesterday anymore. But today it finally turned on and I'm charging it(17%). What is the quickest mnethod to install stock rom? Can you give me some links?
sorry for the late posting, but here you go:
http://support.sprint.com/support/a...e-gb746811-20091009-155624?&INTNAV=SU:DP:HDIA
read through that and you should be able to get back to complete stock
hope that helps some, and good luck
So back in January the 10th I made the mistake of buying my lovely Sony Xperia Z1, and as soon as I took it out of the box and started calling people I started getting told that they couldn't understand what the hell I was saying. I was really happy with my phone otherwise, and didn't want to turn in the phone. So I waited for the 4.4 update hoping it would fix it. I waited for quite some time, because every time I checked it was just one week away from release or something like that.
Anyways, when the phone finally got released, it didn't fix a thing, (and made the notification pull down menu ugly as hell, lol)
So I turned my phone in for repairs. About 2 weeks later it was returned to me, no problems found. And I got it back in the same condition, just factory reset. Wonderful.
So I went back with it again, explaining it in further detail, that it was sporadic, only sometimes would my calls become really choppy, and nobody would be able to understand me. So we wrote a much more detailed report on what is wrong with the phone, explaining everything.
Once again I get it back, no errors found, but factory reset. Only now the camera locks up every time I take a picture, and the power off button won't work, the wifi is slow as hell, cant watch videos, streams, anything. And I keep losing the signal.
Anyways, I've turned the device in now for the third time, but I have a feeling itll get returned still broken as hell, or even more broken somehow.
I talked to the guy at the shop, and he said they couldn't give me a new phone, even a new z1, either, if thhey don't find an error.
In the beginning the guys at the place I bought the phone thought it was because of the place I lived (a mountain village in the middle of nowhere)
But now I've moved across norway into a pretty big city, and same issues wherever I go
So now I'm at the end of my ropes, I'm starting to think I should just leave it in my car as a GPS and keep using my nexus 4. That or tape it to my toilet and use it as a doo doo target.