Related
Ok, so after loading "RUU_Kaiser_ATT_WWE_1.60.502.3_22.45.88._07_1.27.14.09_Ship.exe" for a couple days, tweaking a few things and adding a few software packages...
Yesterday, after leaving my desk for a while with the phone on the desk and unplugged after recent sync with desktop....
I come back and find my Tilt is really hot and totally dead!
Later in the day, last night and today...I noticed that on some email notifications, the vibrate latches in and won't stop until I wake up the screen!
Anyone else seen this? Need to decide whether to restore to factory condition, retest etc...or send back as defective.
Cheers and THANKS!
this has happened to me several times, I finally went off and set email alerts off which is annoying. This also happened on my other HTC phone 8125
This has happened a couple of times for me too on the totally stock ATT ROM.
Annoying but, since it's always with me, it's never gotten worse than "annoying".
Same problem here, since I don't want to disable the vibrating alert I just send a mail to HTC asking for a solution.
Hope they'll anwser.
I'll keep you posted.
Percentages...
Hmm, with these numbers (already)...it is difficult to determine if this is a quality control issue with a small percentage failure. Need some more replies and a comment from HTC!
I'm already inclined to tell AT&T to send me another one, especially since this issue has been experienced with the ship ROM, and it is less than 2-weeks old.
Also original rom and I had the problem from day one.
It's night over here in Belgium, but I won't wait from an answer from HTC. First thing tomorrow I'll call the shop where I've got it.
I've had this a couple of times on my UK Vario 3. It actually happened today.
The problem seems to span different roms and batches.
pjam
I've also have this problem so like most people I disabled the vibrate notification which isn't a fix but better than having it none stop vibrate. Hope they fix this for the Vario III as well as Kaiser
solution from a HTC dealer
I just called the shop where I purchased mine, and first thing the guy asks, "do you really need the vibrating warning? can't you just use a sound alert or something?"
After explaining that I really want it to work as mentioned, he went to ask.
When he came back he tried to convince me that it's normal with WM6. It's a feature. When asked wheter it's normal it sometimes works "correctly" en sometimes it keeps vibrating, he answered it's strange but normal.
Explaining that the battery gets really hot and so didn't help either. He was convinced it's normal. But he gave me a number of HTC. Not a Belgian nr so I'll first wait for an anwer via email till this afternoon.
Anwser from HTC
I just called to HTC Europe, and the woman on the phone said "oh that's not good".
But a solution? I'll have to send it in for repair.
Still waiting for an answer on my email I send to HTC. And if I'll send it in for repair I'll first call again for a better anwser than "that's not good".
But sorry no real solution yet!
seems like this is getting worse and worse for us. I am experiencing the same issue. I have had the phone for about a 3 weeks now. The first week everything was fine. Then this sporadic occurance of the steady vibrate with new text and email messages. It seems like the first 2 vibrating pulses go through fine but it gets hung up on the last one. Full stock att ship rom here as well.
I'll get after AT&T for a replacement tomorrow (GMT -5) and post their response.
Well, not much to report except AT&T gave no fuss and new Tilt is "in the mail". I would suggest even those who are outside the "return for new one" window, get after HTC and/or their provider to replace any units with this "defect"...
Maybe threaten class action... Good luck to all.
I called back to HTC support, explained the problem again. Also said that I'm not the only one but they are not aware of the problem. I'll have to send it in for repair.
So I called the repaircenter, and it would take 2 or 3 weeks.
Don't want to send him in for so long, so for now I'll try to live with it. Still hoping for a bugfix one day.
bigdigtown said:
Well, not much to report except AT&T gave no fuss and new Tilt is "in the mail". I would suggest even those who are outside the "return for new one" window, get after HTC and/or their provider to replace any units with this "defect"...
Maybe threaten class action... Good luck to all.
Click to expand...
Click to collapse
did u walk into an att store? or make a phone call to customer support? In either case how did you go about proving this was infact an issue?
I called AT&T premier phone support from a shopping mall while waiting for my better half to shop...it took about 1 minute to explain the issue.
Basically, I told them my phone needed to be replaced because it was defective and explained the manifestation (sometimes when email alerts are set to vibrate, the vibration does not stop and if I let it keep going, it kills the battery fast and overheats the unit).
I further explained that I researched the problem online and that is appears a small percentage of users are affected by the issue so that it is likely a manufaturing QA issue.
I also suggested that they send me a new unit versus a refurbished one, at least the first time around. They responded, "Oh, of course we will be sending you a new unit".
It took another two or three minutes on hold for the order to be setup, and I had an email in my Tilt inbox before we disconnected.
Overall the experience was excellent.
Same problem here. Mine is a Hong Kong unit that is HTC branded. Using it here in Canada with Rogers.
Note: I have installed Blackberry Connect 4 as well for connection to my corporate email.
If an message comes in, it will sit there and vibrate like mad until I wake it up. For now, I've disabled vibrate.
Rom Version: 1.81.707.0 WWE
Rom Date: 09/05/07
Radio Version: 1.27.12.11
Protocol Version: 22.45.88.07H
Jens- said:
I just called the shop where I purchased mine, and first thing the guy asks, "do you really need the vibrating warning? can't you just use a sound alert or something?"
After explaining that I really want it to work as mentioned, he went to ask.
When he came back he tried to convince me that it's normal with WM6. It's a feature. When asked wheter it's normal it sometimes works "correctly" en sometimes it keeps vibrating, he answered it's strange but normal.
Explaining that the battery gets really hot and so didn't help either. He was convinced it's normal. But he gave me a number of HTC. Not a Belgian nr so I'll first wait for an anwer via email till this afternoon.
Click to expand...
Click to collapse
sounds very much like the typical idiot you find in such places
is it just email notifications that are affected, or does it happen on all types of notification, ie sms message?
Good question...
Right now I'm running Dutty's Tilt Beta 2 w/ touch and all is good actually. It turns out that the phone ring uses only one vibration (long) and is followed by sound, where as my email uses 3 short vibrations only.
I'm more inclined to reach and answer the phone, than I am to reach to read an email, plus the email gets 3 chances to improperly latch the vibrate.
So, I don't know if it really is only email, or if email manifests itself as the culprit only because it happens more often.
Others may be able to confirm this.
I will say though, I'v had Dutty's running for 24 hours, and although the weekend email volume is much lower for me, I would have expected it to happen again by now.
The whole thing is crazy, sometimes it bothers the hell out of me, and other days it just gets forgotten or I assume it is a glitch.
All in all, I like the phone enough to keep it in the end, even with this problem. However, I still think the numbers on this forum are low enough that I have a decent chance of not experiencing this "bug" with my new phone when it arrives.
So,
I had an 8525, and just upgraded to 8925. After some traveling, my 8925 just up dies. I got it on the 20th of Dec, and on the 30th it dies. I switch my card back over to the 8525 on that afternoon (after not being able to start it up), and start using it. Today (02Jan08), the 8525 died as well. Both are giving me similar issues. The 8925 gives a red light when I attempt to charge, and wont turn on at all. The 8525 gives no charging indications whatsoever, and refuses to turn on as well. I'm getting worried I'm radioactive or something. Anybody got any ideas as to what would cause to phones to die similarly like this. The only new things introduced were my trip to texas. I haven't change much of anything else. Any ideas would be appreciated, as I'm completely stumped. I've tried the straight to battery "jump-off" via usb and 3 AAA batts for the 8925, and I've got nothing out of it. I even went a got a new battery. Something I'm doing (I have no clue what) is absolutely killing these phones.
Thanks,
Doug
The only think I can think of in your case that might be common is the charger. Was the same charger being used on both devices? I wonder if it was bad could it have maybe damaged the phones.
I've been running through any possible connections, and that's the only thing I can come up with. Except one of them died on the charger, the other one I was hangin out with some friends and went to check it and it was dead. I imagine the charger could have caused an issue that eventually fried the phone. The charge I'm using came straight out of the 8925 box, brand new!
http://forum.xda-developers.com/showthread.php?t=355232
Your not the only one...
Have a look at your mini USB port on the device. Is it slightly bowed??? Is tere a slight downward curvature creating a slight crescent shape to the device USB aperature?
@GSLEON3
I don't think so.
@xconradx
I have become active in that thread. Seems like a growing theme.....
@Mods
feel free to delete this one, since the other one has taken like a wildfire in california (too soon?)
I had exactly same problem when switching from 8525, after phone kept dropping I called the at&t CS they sent me some kind of a fixed code over the air, but then it went worsen. Anyway, I called them back they told me to read out the card serial# and informed me that I had the old sim card although it has 3G logo on it and suggested me to go to any at&t store to pickup the new one(one with at&t and 3G logo). It still dropped call after that but about 1/2 less until I turned off the 3G stuff then it works like charm!! Even the at&t CS said the 3G is not guaranteed in every place so to turn it off was a good idea!!
Huh?
bunrieu2k said:
I had exactly same problem when switching from 8525, after phone kept dropping I called the at&t CS they sent me some kind of a fixed code over the air, but then it went worsen. Anyway, I called them back they told me to read out the card serial# and informed me that I had the old sim card although it has 3G logo on it and suggested me to go to any at&t store to pickup the new one(one with at&t and 3G logo). It still dropped call after that but about 1/2 less until I turned off the 3G stuff then it works like charm!! Even the at&t CS said the 3G is not guaranteed in every place so to turn it off was a good idea!!
Click to expand...
Click to collapse
I actually don't see how our problems are at all the same. Thanks for replying tho.
Just a though... I had dropped call problems before the red light of death happened on my phone as well. Towards the end it couldn't even find a signal.
So basiclly my g1 doesn't accept any kind of sim card at all. My sim card used to work but now it doesn't. I tried changing sims already like alotta times but still it says "NO SIM CARD" when there is one. Everything works perfectly fine except for the sim card part. My phone isn't rooted. It's pretty stock. Can Anyone help me?! Please!?
Its a common problem that is occuring since a couple of months... Im having the same problem except mine recognize my sim card from time to time and then I loose signal and the sim card problem occurs again... Nobody on the forum know what to do about it so Im clueless about it...
May be hardware, not quite sure. You might want to get another phone.
My friend had this problem after water damage - he got lucky and warranty replaced it. I would guess it's a hardware problem as well, so your best bet is a new phone or see if you still have a warranty.
Yeah it used to happen to mine too but now it doesn't recognize at all. I have no idea what to do. I love my G1...
the answer is, hit T-Mo up on your warranty..... or buy a new phone....
im on G1 number 7 or 8.... T-mo keeps shipping em out under warranty
ESKIMOn00b said:
the answer is, hit T-Mo up on your warranty..... or buy a new phone....
im on G1 number 7 or 8.... T-mo keeps shipping em out under warranty
Click to expand...
Click to collapse
Holy ****, bro.
its the sad truth....
but it has actually been benifical...
T-Mo's warranty policy is that you get another year warranty if the phone is replaced with a NEW phone, and if it's replaced with a Re-Furb then youi get 90 days, or the remainderof your existing warranty
my frist 3 phones were NEW replacements
and after that i got Re-Furbs
i was told this by a T-Mo warranty repair tech, on the Employee line, as i used to sell t-mo at radioshack....
also this was confirmed by checking my warranty expiration date (t-mo MUST provide this date on your request) as it MUCH later than 1 year from my first purchase....
ESKIMOn00b said:
its the sad truth....
but it has actually been benifical...
T-Mo's warranty policy is that you get another year warranty if the phone is replaced with a NEW phone, and if it's replaced with a Re-Furb then youi get 90 days, or the remainderof your existing warranty
my frist 3 phones were NEW replacements
and after that i got Re-Furbs
i was told this by a T-Mo warranty repair tech, on the Employee line, as i used to sell t-mo at radioshack....
also this was confirmed by checking my warranty expiration date (t-mo MUST provide this date on your request) as it MUCH later than 1 year from my first purchase....
Click to expand...
Click to collapse
I see how that could work out... I would just be so pissy having to wait for a new phone over and over. Unless they replace it on spot.
well with the risk of continued thread jacking, T-Mo cross ships replacements, as in you get the newone before you have to resend the old one...
you have 7 days from the date your new phone activates on their network to return the phone, just has to be postmarked by that date (scanned into UPS's system)...
plus if your phone is totally BORKED, you can request a loaner from a local store while you wait the one or 2 days it takes for the replacement to arrive
also at this point i'll probably ***** and moan next time it breaks and try to get a free MT3G slide outta em on my next replacement..... they tried to give me a Dash 3G last time, and i told em to shove it...... (i want a damn HTC android phone, with a keyboard,1Ghz+ preferably, but if its free i'll take the upg to a MT3G Slide, no contract extension ofcourse )
[Q] Same problem, SIM recognition is sketchy
I've recently been having the same problem...
The phone, HTC Dream (EBI1) from Rogers, sometimes recognizes my perfectly functional SIM card, and most other times does not. This has been happening for a while now, and usually a reboot or two would solve the problem, but now it seems like it has finally quit (I've been rebooting/powering off/battery pulling for the last 2 hours, and removing and inserting the SIM card). I've changed ROMs, (well between different versions of CyanogenMod but it worked fine with it before) and nothing.
The strange part is, after rebooting 10 to 30 times and it actually recognizes the SIM card, if the device is left on, it will continue to recognize the card... I live in an area of s*** reception, and frequently go in and out of service, I've enabled disabled 3G, WiFi on/off, and it will still work for days, UNLESS the radio is turned off for whatever reason (Airplane mode, or power off/reboot).
Basically my only hope is to pray to the G1 Gods that it'll recognize my SIM card, and if it does, then do not loose power for any reason...
If anyone has any info what so ever, please let me know.
Also, If anyone knows how to get a log of everything that happens from boot, I'd love to know how.
My phone is the HTC Dream (EBI1) from Rogers, currently running: CyanogenMod 5.0.7 test2
Danger SPL
RA Recovery 1.7.0R
HBOOT-1.33.2005 (DREA21000)
RADIO-3.22.26.17
Possible temporary FIX!
Okay, so as my last post states, my phone will sometimes recognize my SIM card after a bunch of rebooting... I've been rebooting a lot today (3 hours straight almost, with no success) and my battery was getting pretty low, which reminded me that usually when it starts working again is in the morning... weird I know...
I would turn off my phone over night and usually in the morning, within a couple boots, it'll work again, which led me to think, maybe for some reason, when the phone is too warm, it won't boot the radio properly or something strange...
Either way, I put my phone in the freezer for 10 minutes, took it out and booted it, WORKS!!!
Also, the battery was just about out, and the cold shortened it even more, it died, I plugged it in and booted again, STILL WORKS!!!
If anyone else has this "No SIM card" message, even though the SIM is good, try turning it off, sticking it in the freezer for 5-10 minutes and then boot... it's worth a try...
Like I said in the previous post, once it works, don't power down, so next time I run out of battery, I'm going to try putting it in the freezer while it's on to see if it fixes while running...
I know this sounds dumb, but it does make a little sense. I just can't figure out why it will keep working under all conditions as long as it has power to it?!?
slopes said:
Okay, so as my last post states, my phone will sometimes recognize my SIM card after a bunch of rebooting... I've been rebooting a lot today (3 hours straight almost, with no success) and my battery was getting pretty low, which reminded me that usually when it starts working again is in the morning... weird I know...
I would turn off my phone over night and usually in the morning, within a couple boots, it'll work again, which led me to think, maybe for some reason, when the phone is too warm, it won't boot the radio properly or something strange...
Either way, I put my phone in the freezer for 10 minutes, took it out and booted it, WORKS!!!
Also, the battery was just about out, and the cold shortened it even more, it died, I plugged it in and booted again, STILL WORKS!!!
If anyone else has this "No SIM card" message, even though the SIM is good, try turning it off, sticking it in the freezer for 5-10 minutes and then boot... it's worth a try...
Like I said in the previous post, once it works, don't power down, so next time I run out of battery, I'm going to try putting it in the freezer while it's on to see if it fixes while running...
I know this sounds dumb, but it does make a little sense. I just can't figure out why it will keep working under all conditions as long as it has power to it?!?
Click to expand...
Click to collapse
You know this actually sounds like a hardware problem. Or possibly an issue with the sim card. Try going to your local carrier and ask for a new sim card. T-Mobile US charges $20 I believe. I had this issue and a new sim card solved everything. If the new sim card doesn't solve the problem then it's definitely hardware related. And if it's hardware related it MIGHT be why you're getting bad reception. It's a long shot I know but I certainly wouldn't recommend anyone putting their phone in a wet freezer! Anyone that does consider this I suggest placing it in an air tight container to keep it from getting wet. We don't want your leaking quart of vanilla ice cream messing up your phone.
Solved!!
Hi, buddy!
I have a samsung captivate and I was having the same trouble.
I'm brazilian and my sister send me the phone unlocked from US.
It was working for 5 months.
When I changed the SIM it has began asking me for the code(??!). It was programed for not asking PIN code so I got surprised. I typed my code several times until get the phone locked.
I spent more than 2 weeks to find the solution: Galaxy S Unlock, a free program available at the Market. It's necessary to root and install Busy Box (I installed mine with Titanium Backup).
Try something close to this for your device!
I hope this can be usefull!
I have looked over this site and have gotten tons of useful information for when I was rooting and flashing my daughters Nook tablet. Which is running a fairly good Liquid smooth rom currently. I finally decided to join because my girlfriends LG G2 got the dreaded phantom touches, dead spot issue. Well since she didn't want to deal with sending it in to LG she jumped ship and purchased an S5. Which she loves more than the G2. So I got the busted LG G2 .
Since I have a current phone to use I decided to send the G2 to LG for a warranty repair. So hopefully I get back a minty fresh 100% working G2 soon. I will be using a Straight Talk Sim running on ATT towers. I verified it worked in the broken G2 before shipping it off. I was able to send/receive texts and get data. No LTE though but that is fine. I pulled about 7mbps on speedtest which is more than I need. I'm coming from an apple Iphone4. Yes just a 4 and I've had this phone forever now. Can't wait to get rid of it. So even a G2 without LTE is a huge step up. I thought about swapping the VZW for an ATT branded one but ultimately decided the wireless charging was better for me than LTE speeds.
Now for my questions. The original warranty is up in October. Is anyone that is getting a warranty repaired phone have the dead spot issue again? Am I only covered until October on the warranty replacement or does it extend in anyway? I like the phone, except all the VZW BS on it but that can be fixed at a later date.
figured I would update this. I finally got the phone and everything works as it should. I received the same phone back fixed it seems. Only thing is now I can see the digitizer more. I couldn't notice it too much before but it's clear as day now. But small price to pay for a working screen.
I popped in my sim card and setup the apn and even configured it so tethering would work. I had to add something to the apn to get it to work. I don't tether actually but we just went on a long trip and needed it for a quick few seconds so we could send and receive emails on the laptop.
Only issues is the VZW phone had way too much bloat and I would constantly get errors from the VZW apps because I wasn't on their network. So within a day I had to root it and flash the cloudy g3 rom. I must say I love it much more now.
My issues thus far is the battery doesn't seem that great. My old iphone4 held as much of a charge on a 4 year old battery half the size. But maybe that's because I have been playing with this phone alot more. Other thing is the service fluctuates like crazy. I go from 1 bar to full bars back to 1, to 3 etc. I don't hardly ever lose service and I've yet to drop a call but sometimes get a network error.
Back to the calls, I must say it is not very pleasant sounding. The people don't ever complain about the way I sound but other peoples voices coming through my phone sound almost muffled. Definitely not as clear as my old phone. I will have to look into this more. Maybe there is a setting or some way to tweak the sound.
robj80 said:
figured I would update this. I finally got the phone and everything works as it should. I received the same phone back fixed it seems. Only thing is now I can see the digitizer more. I couldn't notice it too much before but it's clear as day now. But small price to pay for a working screen.
I popped in my sim card and setup the apn and even configured it so tethering would work. I had to add something to the apn to get it to work. I don't tether actually but we just went on a long trip and needed it for a quick few seconds so we could send and receive emails on the laptop.
Only issues is the VZW phone had way too much bloat and I would constantly get errors from the VZW apps because I wasn't on their network. So within a day I had to root it and flash the cloudy g3 rom. I must say I love it much more now.
My issues thus far is the battery doesn't seem that great. My old iphone4 held as much of a charge on a 4 year old battery half the size. But maybe that's because I have been playing with this phone alot more. Other thing is the service fluctuates like crazy. I go from 1 bar to full bars back to 1, to 3 etc. I don't hardly ever lose service and I've yet to drop a call but sometimes get a network error.
Back to the calls, I must say it is not very pleasant sounding. The people don't ever complain about the way I sound but other peoples voices coming through my phone sound almost muffled. Definitely not as clear as my old phone. I will have to look into this more. Maybe there is a setting or some way to tweak the sound.
Click to expand...
Click to collapse
I'd try a stock rom and just debloat it just to rule out the signal and voice call issues. There are some already debloated ones in the Dev section here.
mjones73 said:
I'd try a stock rom and just debloat it just to rule out the signal and voice call issues. There are some already debloated ones in the Dev section here.
Click to expand...
Click to collapse
Thanks I will try that out. I hope this isn't the case though because I enjoy the look and feel of the g3 rom over the g2. Even if it was the rom I might live with the poor voice as I don't talk too much on the phone and it's still usable as it is.
Hi guys.
I'll get to the point and say that I got this phone towards the middle of July to replace my failing Optimus G and it's already having a multitude of issues.
The phone worked great through heavy usage on a week period at the beginning of the month while I was travelling. Two days ago the right side of the screen began to freeze, either showing colored static or what was previously loaded. I note that the screen still works fine even inside of a different app, pressing buttons, etc. but continues to freeze and load what is actually going on a moment later. Happens on both the recovery mode screen as well as the lock screen.
Now, the phone also began to have crashing issues some time last week. I was playing Fallout Shelter when the device suddenly crashed. This hadn't happened with Fallout Shelter or any other (heavier) games at all since getting the phone. I rebooted and later was playing WWE Immortals when the phone crashed when going through the logo and copyright screens. After this crash, however, the phone went from around 50% battery to 0% and needed a charge.
I thought this was a fluke last week until it did it again yesterday... multiple times.
Last night the WWE Immortals crash happened again but the phone remained at 100%, where it was since it had been charging, instead of dropping to 0%. It powered on after popping the battery and pressing the button. Later on in the night, I was checking my email when the phone crashed out of nowhere. I once again popped the battery and it booted. However, this time, it would not load past the Sprint screens after the LG/Powered by Android one. It just hanged on the Sprint logo. It sat there for ten minutes until I took the battery out. I tried again and it wouldn't get past the LG screen.
I attempted Recovery Mode, which works of course, and cleared the cache and rebooted the phone. Once again, it crashed on the LG screen. I gave up for the night and tried again today. Same thing happened a few more times until the phone finally booted. I get in and try uninstalling apps to clear space to bring the phone to 11 of 32 GB free. I go to check what other "misc." data is eating up storage when the phone crashes again and I haven't successfully gotten it to boot again.
Should I attempt a factory reset? The closest Sprint store is miles away (I live in downtown Indianapolis and there isn't one nearby without taking a long walk or bike ride or bounce across bus lines, whatever) and the last time I got help from was just a new phone (replaced a phone because it's screen was broken, yeah, right. I went somewhere else to get a replacement the second time it happened). I feel like this a big hardware issue a reset wouldn't fix but, who knows.
I guess I should also note that, within the past week, my camera apps (be it the stock camera app or Snapchat) crash when using the front camera and it never loads a preview before crashing and the phone has been oddly hot (be it when I was cleaning up apps, idle, or just when attempting to boot) the last day. Also, as I was typing, I've been attempting restarts and cache clears and Recovery Mode, during one of the tries, never even loaded the options and a power button press restarted the device.
...At this point I'm just curious what exactly could mess with a phone this much. I refuse to believe it's any kind of virus since nothing was ever picked up and I know my way around the internet. I like LG phones, I loved my last one (other than it didn't have an SD card slot, but, eh, cloud storage!) and I like the cameras.
Phone is an LS991, unrooted.
From what I have been gathering(and this is all hearsay!) is that the first batch of these phones have serious hardware problems that might be related to the CPU. The best option would to try and get LG to replace the phone as they are less likely to have a phone in stock still that was part of the bad batch. If you can't get them to do it then try a Sprint repair store and see if they will swap it out. Be clear that this a warranty issue and not issuance issue. As a last resort you have to claim insurance on it.
centran said:
From what I have been gathering(and this is all hearsay!) is that the first batch of these phones have serious hardware problems that might be related to the CPU. The best option would to try and get LG to replace the phone as they are less likely to have a phone in stock still that was part of the bad batch. If you can't get them to do it then try a Sprint repair store and see if they will swap it out. Be clear that this a warranty issue and not issuance issue. As a last resort you have to claim insurance on it.
Click to expand...
Click to collapse
Well, that's somewhat depressing to figure out that they messed up part of the batch but that always happens if it's true.
Guess I'll have to check with LG or get someone to drag me to Sprint to see what they say. I'm not one for getting insurance on tech (and given I got the phone for cheap, being due for the upgrade and all) but hopefully warranty can help me out. Thanks for the heads up!
namiikii said:
Well, that's somewhat depressing to figure out that they messed up part of the batch but that always happens if it's true.
Guess I'll have to check with LG or get someone to drag me to Sprint to see what they say. I'm not one for getting insurance on tech (and given I got the phone for cheap, being due for the upgrade and all) but hopefully warranty can help me out. Thanks for the heads up!
Click to expand...
Click to collapse
Spoke with LG last night and the customer service rep was pretty clear that LG does not replace phones they only "fix" them. I would not trust LG to give you a new phone at this point as they will most likely just re-flash the phone and send it back to you. Unless anyone else who has dealt with LG repair in the past can say otherwise I wouldn't go the LG route. Now, if someone bricked their phone that might be a good thing to try since Sprint repair can't flash phones but if you need a new phone it looks like Sprint is the way to go. Just make sure you are clear that this is a warranty issue and not insurance. I bought my phone at Best Buy so this will be interesting for me as they probably will want nothing to do with me since I don't have TEP. I will report back on if they give me the shaft or not because I am sure others might be in the same situation as me.
centran said:
Spoke with LG last night and the customer service rep was pretty clear that LG does not replace phones they only "fix" them. I would not trust LG to give you a new phone at this point as they will most likely just re-flash the phone and send it back to you. Unless anyone else who has dealt with LG repair in the past can say otherwise I wouldn't go the LG route. Now, if someone bricked their phone that might be a good thing to try since Sprint repair can't flash phones but if you need a new phone it looks like Sprint is the way to go. Just make sure you are clear that this is a warranty issue and not insurance. I bought my phone at Best Buy so this will be interesting for me as they probably will want nothing to do with me since I don't have TEP. I will report back on if they give me the shaft or not because I am sure others might be in the same situation as me.
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Late reply is late, whoops.
That's interesting. Never really intended on the LG route since I've never had issues with Sprint replacing a device in the past so I'd go to them before anyone else (which we are, when my mom comes down to help me out with this since the closest store is just too far away and it's her cell plan).
And man, I wouldn't be able to stand buying from BestBuy but that's my personal qualms with them, hah. Hope you had good luck with them.
Hi. We have c got the same phone. Got 4 of them and 3 working great but my husband's is doing the exact same thing as yours and like you we have no insurance and had same reply from lg. And best buy was no help at all. Wondering if you figured out how to fix it or not
Forgot to mention we are verizon not Sprint. Not sure if that matters.
Just got my G4 replaced with a brand new one at Sprint. I have TEP, and they said they'd normally order a refurbished one. But, I got lucky since there are no refurbished ones (they're on backorder, probably due to these issues), so they just gave me a new one.
Lets hope this one one wasn't a lemon like the first one...fingers crossed because I love this phone...
We called verizon and they are over nighting a new phone. Thank you for the reply tho
This happened to me as well. It crashed maybe twice a day and now I can't get it on because it is crashing 1000 times. Its stuck in a crashing loop. Sprint is giving me a completely different g4 when their next batch comes in. It has been 2 weeks and I still don't have a new phone. I am hoping that I don't get this problem again or I am getting an iphone 6.