Good night!
I come to this great forum where I have solved several problems and clarified several doubts of mine in computer hardware besides assembling several PC's, to get a doubt with a smartphone (which is not so doubt!
I have a device, the HTC ONE M7 I bought in England a few years ago (IMEI still valid in 2018!). This week I had an unusual problem because I did not find something similar on the internet.
One day when I went to recharge it it was simply locked in a menu and could not enter the normal mode of use (I was without access to the internal options of the phone). I turned it off and after 3 minutes I turned it back on and it started normally and went to a screen asking for the ANDROID password. But with any password entered it always returned the alternative to make the RESET of the device. After confirming this RESET option he would go to a first menu with the options:
- reboot system now;
- apply from sd card;
- wipe data / factory reset;
- wipe cache partition;
- reboot to bootloader;
- power down;
- view recovery logs;
- apply from phone storage.
I tried all the options of this first menu and it ALWAYS returned to that same menu.
The second (and most obvious!) Option was to turn it off, press the POWER and VOLUME buttons and access a second factory menu, with the options:
- fast boot;
- recovery
- factory reset;
- yes lock;
- check smart sd;
- image crc;
- show barcode.
Almost all of the above alternatives returned me to this same second menu. But the FACTORY RESET option of this second menu led me to the first menu. And so do not exit these screens (the first and second menu options) even using the wipe data / factory reset option of the first menu after using the FACTORY RESET from the second menu!
Is it hardware/software problem? (the appliance did not get wet or fell)
Anyone have any suggestions?
Note: I already removed the battery for more than 1 hour, but the problem continued!
Lurdel said:
Good night!
I come to this great forum where I have solved several problems and clarified several doubts of mine in computer hardware besides assembling several PC's, to get a doubt with a smartphone (which is not so doubt!
I have a device, the HTC ONE M7 I bought in England a few years ago (IMEI still valid in 2018!). This week I had an unusual problem because I did not find something similar on the internet.
One day when I went to recharge it it was simply locked in a menu and could not enter the normal mode of use (I was without access to the internal options of the phone). I turned it off and after 3 minutes I turned it back on and it started normally and went to a screen asking for the ANDROID password. But with any password entered it always returned the alternative to make the RESET of the device. After confirming this RESET option he would go to a first menu with the options:
- reboot system now;
- apply from sd card;
- wipe data / factory reset;
- wipe cache partition;
- reboot to bootloader;
- power down;
- view recovery logs;
- apply from phone storage.
I tried all the options of this first menu and it ALWAYS returned to that same menu.
The second (and most obvious!) Option was to turn it off, press the POWER and VOLUME buttons and access a second factory menu, with the options:
- fast boot;
- recovery
- factory reset;
- yes lock;
- check smart sd;
- image crc;
- show barcode.
Almost all of the above alternatives returned me to this same second menu. But the FACTORY RESET option of this second menu led me to the first menu. And so do not exit these screens (the first and second menu options) even using the wipe data / factory reset option of the first menu after using the FACTORY RESET from the second menu!
Is it hardware/software problem? (the appliance did not get wet or fell)
Anyone have any suggestions?
Note: I already removed the battery for more than 1 hour, but the problem continued!
Click to expand...
Click to collapse
Flash new RUU and that's it. It's the easiest way out for this moment. You can read about it on the forum.
Lurdel said:
Good night!
I come to this great forum where I have solved several problems and clarified several doubts of mine in computer hardware besides assembling several PC's, to get a doubt with a smartphone (which is not so doubt!
I have a device, the HTC ONE M7 I bought in England a few years ago (IMEI still valid in 2018!). This week I had an unusual problem because I did not find something similar on the internet.
One day when I went to recharge it it was simply locked in a menu and could not enter the normal mode of use (I was without access to the internal options of the phone). I turned it off and after 3 minutes I turned it back on and it started normally and went to a screen asking for the ANDROID password. But with any password entered it always returned the alternative to make the RESET of the device. After confirming this RESET option he would go to a first menu with the options:
- reboot system now;
- apply from sd card;
- wipe data / factory reset;
- wipe cache partition;
- reboot to bootloader;
- power down;
- view recovery logs;
- apply from phone storage.
I tried all the options of this first menu and it ALWAYS returned to that same menu.
The second (and most obvious!) Option was to turn it off, press the POWER and VOLUME buttons and access a second factory menu, with the options:
- fast boot;
- recovery
- factory reset;
- yes lock;
- check smart sd;
- image crc;
- show barcode.
Almost all of the above alternatives returned me to this same second menu. But the FACTORY RESET option of this second menu led me to the first menu. And so do not exit these screens (the first and second menu options) even using the wipe data / factory reset option of the first menu after using the FACTORY RESET from the second menu!
Is it hardware/software problem? (the appliance did not get wet or fell)
Anyone have any suggestions?
Note: I already removed the battery for more than 1 hour, but the problem continued!
Click to expand...
Click to collapse
The first menu you are talking about is the "stock recovery" menu and the second one is the bootloader menu. The factory reset function is handled by the stock recovery hence why it will bring you back in stock recovery after selecting "factory reset" from the bootloader. What is not normal is your phone booting back in recovery after trying a factory reset. This might be caused by a corrupted or defective emmc.
You'll need to get fastboot on your computer so you can post your "fastboot getvar all" output and determine what RUU you could try to flash.
Related
I'm running Cyanogen 7.01 and after my phone crashed yesterday, it is now stuck on the white clearstorage screen every time I turn it on (the one with three skateboarding androids).
I've tried lots of things to get to a point where I can install a new ROM (I have my stuff backed up) and wipe this old one. But, no dice. Here is what I've done:
1) The clearstorage screen asks if I want to delete user data. If I select no, the screen turns off and then takes me back to the clearstorage screen. If I select yes, it reads "Clear..." then quickly flashes "Press MENU to restart" before rebooting into the clearstorage screen again. If I hold the menu button down while the screen reads "Clear..." the phone boots into the HTC screen indefinitely (I waited 45 min).
2) I tried getting into the bootloader screen (Volume down key and power). Took me to the clearstorage screen.
3) I tried getting into Fastboot. Took me to the clearstorage screen.
4) Holding the key combo for a hard reset takes me to the clearstorage screen.
5) Holding the key combo for a factory reset me to the clearstorage screen.
6) I tried pulling out the SD card during boot and while in the clearstorage screen. No dice.
So, I'm not sure what my other options are. I can't get to the phone via my computer's command line since my computer can't detect my phone when it's in this state.
Thanks so much for reading this and for any help you can offer.
conorsgaffney said:
I'm running Cyanogen 7.01 and after my phone crashed yesterday, it is now stuck on the white clearstorage screen every time I turn it on (the one with three skateboarding androids).
I've tried lots of things to get to a point where I can install a new ROM (I have my stuff backed up) and wipe this old one. But, no dice. Here is what I've done:
1) The clearstorage screen asks if I want to delete user data. If I select no, the screen turns off and then takes me back to the clearstorage screen. If I select yes, it reads "Clear..." then quickly flashes "Press MENU to restart" before rebooting into the clearstorage screen again. If I hold the menu button down while the screen reads "Clear..." the phone boots into the HTC screen indefinitely (I waited 45 min).
2) I tried getting into the bootloader screen (Volume down key and power). Took me to the clearstorage screen.
3) I tried getting into Fastboot. Took me to the clearstorage screen.
4) Holding the key combo for a hard reset takes me to the clearstorage screen.
5) Holding the key combo for a factory reset me to the clearstorage screen.
6) I tried pulling out the SD card during boot and while in the clearstorage screen. No dice.
So, I'm not sure what my other options are. I can't get to the phone via my computer's command line since my computer can't detect my phone when it's in this state.
Thanks so much for reading this and for any help you can offer.
Click to expand...
Click to collapse
I thought the 3 skateboarding androids was the boot screen? What does it say on the screen? If it shows that if you hit "home" button it will take you to recovery. It should say H-boot on there I believe.
If it does, press the home button and not the menu button, and that should take you into recovery where you can wipe everything and restore your nandroid or install a new rom.
Or power off, then hold home press power. Recovery?
BANG! from my shooter...
Kudos to both of you guys for the responses.
I've actually been able to get to recovery by (duh) holding the home and power key down until I get the recovery screen.
However, after wiping the user data, cache, and davlik cache and installing a new ROM rebooting, I still get back the clearstorage screen.
I've tried to install a few different RUUs from the recovery screen and I get a message along the lines of "[RUU file] is bad. Cannot install"
It's most bizarre.
At this point I've got my data backed up to my computer and will do whatever to unbrick this phone.
Thanks again for all your help!
conorsgaffney said:
Kudos to both of you guys for the responses.
I've actually been able to get to recovery by (duh) holding the home and power key down until I get the recovery screen.
However, after wiping the user data, cache, and davlik cache and installing a new ROM rebooting, I still get back the clearstorage screen.
I've tried to install a few different RUUs from the recovery screen and I get a message along the lines of "[RUU file] is bad. Cannot install"
It's most bizarre.
At this point I've got my data backed up to my computer and will do whatever to unbrick this phone.
Thanks again for all your help!
Click to expand...
Click to collapse
What recovery are you using? If it's clockwork, go into mounts and storage and format system, boot, cache, data 3x each. Yes, I said 3x. Then, try and flash something besides an ruu. Many of those are to use as a HERCIMG.zip, not to flash in recovery. Judd you want to go to a sense 2.1 rom, try an nfx one or something ( at least to see of it works and you can update prl and other things too. Or, reinstall another gb Rom. I don't know I'd you are trying to get back to stock to take back or something. I say, get it working, then look for a flashable ruu from recovery.
Sent from my HERO200
conorsgaffney said:
Kudos to both of you guys for the responses.
I've actually been able to get to recovery by (duh) holding the home and power key down until I get the recovery screen.
However, after wiping the user data, cache, and davlik cache and installing a new ROM rebooting, I still get back the clearstorage screen.
I've tried to install a few different RUUs from the recovery screen and I get a message along the lines of "[RUU file] is bad. Cannot install"
It's most bizarre.
At this point I've got my data backed up to my computer and will do whatever to unbrick this phone.
Thanks again for all your help!
Click to expand...
Click to collapse
This is an executable HTC RUU that is to be run from your PC. Hook your phone up via the USB. Then double click the RUU on your PC. Follow the instructions. It will set your phone back to 2.27.651.6 and will be unrooted.
also, this may seem stupid, but if you were going from aosp to sense or vice versa, reflash your recovery first.
Hello everyone, my me176cx I entered the password lock screen and now I do not remember anymore. how can I do a factory reset? I tried pressing volume + and power button, enters droidboot but there is the option factory reset, there is only the option recovery but recovery takes me to a page where there is the little robot with a red triangle and written "no command". how can I do? thank you
I have the same problem, the thing (K013) does not enter into reset mode, any help?
Use temporary twrp... ...now search (This way you can leave your data untouched - if you do a research)
2. Use magic comnination to show the recovery menu (search ahain) - this will wipe all you data including /sdcard/
I've been having some interesting issues with my T-Mo M9 and I just want to do a hard reset to fix them. I'm still pretty familiar with the basics of rooting and such though I'm out of touch with it all. So my understanding is there are 2 ways to reset to factory: go in through Backup and Reset for a device, or go through bootloader/Recovery. The latter of which is considered the hard reset.
I've tried going through the typical button sequences to access the bootloader/recovery. I am taken to a black screen where at the top it says "HTC download mode", with the following options to select: system info, show barcode, reboot to bootloader, reboot to download mode, reboot and power down. Select reboot to bootloader, then recovery mode and I get a black screen with a red triangle in the middle of an M9. Reboot to download mode and it refreshes the screen in a sense.
So is the M9 now lacking a stock recovery for hard resetting or doing tasks like wiping cache? I'm not finding much about this (or I've lost my touch in terms of searching). I checked several sites for simple tutorials and they all say just a bout the same thing, or maybe a slight variation in the button pressing.
Hi,
I just received a phone of a friend that hit the floor a little bit too fast. Now it is cracked and there is just a black screen but the phone can still be turned on. As I don't want it to go to waste, it's still partially working and someone can probably make it whole again, I want to sell it. But for this I need the private data to be erased.
So a factory reset is my goal, but for some reason it doesn't work out. I tried the following (which I found somewhere around here but I can't find the thread right now):
1. Get into recovery
2. Press 3 times volume down + power
3. Press 7 times volume down + power
4. Wait for two minutes
5. Press power again
This should erase the data and reboot the phone. I tried it several times but for some reason it doesn't reboot and when I turn it on again it shows my friends user name.
After that I rooted the phone and installed TWRP which worked perfectly fine. But I think I made a mistake there as TWRP is touch only, isn't it? Do I need to download the stock rom and try the factory reset again or is there any other way I can go from here?
My phone seems to reboot every night as in the morning I always have this prompt to enter PIN after a reboot.
I wanted to delete the cache partition but cannot find a way how to boot into the recovery mode.
The usual power + volume up does not seem to work.
Any special trick?
The phone needs to be conected to a charger.
maybe with ADB command ?
adb devices
adb reboot fastboot
fastboot erase cache
fastboot reboot
hmm, power + volume up with usb cable in seems to work, but it says 'no command' and you cannot do anything.
I will probably have to give adb a try...
maybe try one night in "Safe mode".. this disable 3rd apps, for boot in SafeMode is 2 method:
1. from power off, press VolDown+Power buttons
2. from booted phone, pres Power button and long press on screen PowerOff
I deleted cache for a few recently added aps via settings and haven't had a reboot since then.
If I run into issues again, I will try the above suggested adb or safe mode. Thanks.
My Nokia 7 plus is the same, random reboots many times a day. I have removed a lot of the apps I don't use and reset the app cache for the ones still left but still it restarts.
Nokia have not been much help really, short of doing a factory reset I'm not sure what else to do.
spender1 said:
My Nokia 7 plus is the same, random reboots many times a day. I have removed a lot of the apps I don't use and reset the app cache for the ones still left but still it restarts.
Nokia have not been much help really, short of doing a factory reset I'm not sure what else to do.
Click to expand...
Click to collapse
If even the factory reset doesn't help, go to service center or either ask for a replacement because there have been some reports of randomly rebooting devices and those devices were replaced.
Sent from my Nokia 7 plus using Tapatalk
Tequila.CZ said:
hmm, power + volume up with usb cable in seems to work, but it says 'no command' and you cannot do anything.
I will probably have to give adb a try...
Click to expand...
Click to collapse
When at 'no command' message press Power and vol up - now you are in recovery menu
Took me a while to figure it out - described here https://www.nokia.com/en_int/phones/developer
thanks man!
I have done a factory reset come to use the phone this morning and it has restarted whilst on charge overnight.
I will return it for a replacement.