I recently purchased a Moto E5 Plus directly from Sprint. After taking the phone out of the box and going through the initial setup (connecting to wifi, adding gmail account, fingerprints, etc), I noticed the phone took a long time to wake up after tapping the lock button (approx 9 seconds). After a factory reset, clearing the partition, not adding a gmail account during setup and running the phone in safe mode, the problem still persists and the phone takes the same time to unlock. It does not seem to matter if I use the fingerprint scanner or the lock button to wake the device, it still takes far too long. I also noticed that if I use the fingerprint scanner multiple times while the phone is waking up, the phone will turn off and reboot. I also tested and confirmed that having an alarm go off that wakes the phone will play the alarm properly at the correct time but instead of the screen turning on and making it possible to turn the alarm off, the phone reboots. I unlocked the bootloader and flashed each of the firmwares found at mirrors (dot) lolinet (dot) com/firmware/moto/hannah/official/Sprint without any change. I have also tried adding wakelocks, no change in performance. I have no SD card in the device and only the SIM card that shipped with the device.
Please let me know if you have any suggestions outside of what I've tried above.
New update: the screen does not turn on at all anymore but I can hear the reboot sound and the phone vibrates like it is on. Returning for a warranty now.
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The lock screen on my wife's Captivate has stopped working. It doesn't require you to swipe. If you set an unlock pattern, it doesn't require that either.
If you short press the power button the screen goes off. However, if you press the power button again, the phone returns to where she was without prompting for the unlock. If you let it time out, the screen goes off. However, once again, pressing the power button goes right into the phone.
I have tried requiring a unlock pattern, not requiring one, changing it, changing the screen time out. I have also switched back to TouchWiz from Launcher Pro.
I rebooted the phone and that fixed the problem for a couple of days. Now the problem is back.
This phone is a pure virgin, only 2 weeks old. It's not rooted. It is build 1010. It's running stock JH7.
I also have a Captivate and have never experienced this problem. I'm suspecting perhaps one of the apps that she is using. The irony is that I have often thought this might be a desirable mode.
Any ideas?
Thanks,
Rich
Any apps installed? There us an app in the market called no lock I think that will do that as a feature
Sent from me
After writing that question it got me thinking. I decided to install ATK and kill one app at a time to see if killing any of the apps would fix the problem.
Sure enough, I figured out that it appears to be Tango that is misbehaving. Once I killed Tango, the phone lock worked again. I started Tango back up and the screen lock continued to work. I then made a Tango video call. After ending the video call I tried the lock screen again. Bam! It no longer locks. I kill Tango and the lock is again restored.
For some reason Tango doesn't affect my Captivate (build 1006). I'm not sure why it affects my wife's.
Who says ATK isn't necessary?
-Rich
Hey everyone,
I encrypted my phone and installed MobileIron to get work email and calendar. Ended up removing it all and decrypting phone after a few weeks. Since then, my phone isn't locking when the screen times out. If can be sitting with a black screen, but soon as I touch the home button it's awake and ready for action. It seems to lock eventually after sitting for an indeterminate amount of time.
Where the heck is the setting to control how long the phone waits before locking (requiring swipe or pin, not just turning off screen)? I know when I had the phone encrypted I found it and changed it to like 15 minutes so I didn't have to enter my 8 digit pin every couple of minutes, but now that its decrypted I am either blind or that setting is gone....
Thanks in advance.
UnexplainedBacon said:
Hey everyone,
I encrypted my phone and installed MobileIron to get work email and calendar. Ended up removing it all and decrypting phone after a few weeks. Since then, my phone isn't locking when the screen times out. If can be sitting with a black screen, but soon as I touch the home button it's awake and ready for action. It seems to lock eventually after sitting for an indeterminate amount of time.
Where the heck is the setting to control how long the phone waits before locking (requiring swipe or pin, not just turning off screen)? I know when I had the phone encrypted I found it and changed it to like 15 minutes so I didn't have to enter my 8 digit pin every couple of minutes, but now that its decrypted I am either blind or that setting is gone....
Thanks in advance.
Click to expand...
Click to collapse
First thing is to go to settings > lockscreen > screen lock and change it to pin or swipe or something other than swipe until your device recognizes when you've locked it. If it starts locking with the pin engaged go back and turn it to swipe and see if it locks on its own again. Second I imagine that it locks when you press the power button to turn the screen off? Set your screen timeout to an obscenely high number so that you remember and get in the habit of locking the device by pressing the power button. This is just for habit because Android (the base system) engages the lockscreen when the power button is pressed and the screen is on. If you are running a custom ROM you could dirty flash to put system settings back to default and if you are on stock out of the box you may have to factory reset to get settings back to their default state. I know that last one is less than optimal, but if the first two options (changing the lockscreen type and locking manually) are not a good work around then you will either have to do the encryption routine again to see if it fixes it and if it doesn't then you may have to factory reset.
I purchased a used Republic Wireless Moto X (1st Gen) and in the beginning I was happy with the phone, but then I got to school with it...
The first thing I noticed was the issue the phone was having with the college's network. The network requires a one time login every 10 hours to authenticate that you are a student. I would login and the phone would work normally on the school's network until it turned the screen off or I hit the power button once to sleep the phone. Once you did this and then tried to use the phone again it was like there was no network even though it was connected and already authenticated. I am forced to disconnect from the school's network and reconnect every time I want to use WiFi if the screen was turned off...
Well that problem was annoying as hell, but it got even worse as time went on (2 weeks). Now I can barely even use the phone at all on campus or sometimes even at my own house. I will be trying to do something very simple like open txt messaging and it will show my messages and then load the names to match the cell numbers (slowly). However when I click on a message it will stay stuck at a white text body with the person's name at the top and a txt enter box at the bottom that I can't do anything with (keyboard won't pop up).
If I hit back normally it will freeze the phone and it will restart, this is my primary problem. When trying to do basic things like txt messaging the phone freezes and restarts itself. Once it restarts on its own, nothing has fixed. I try to open txt messaging again and I get the EXACT same problem and the phone will restart again. The only semi-solution I have found is once the phone restarts itself, I shut it down through the normal hold power button briefly and click power off. Then when it comes back up, SOMETIMES it will act normal-ish.
The odd thing is a lot of the time once I get home on my network these restarts and freezes are much less frequent vs. on the school's network. This could be a coincidence, but I thought I should bring it up.
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This is my first smartphone I have ever owned, but I have owned two tablets so I am familiar with Android and also with modding Android (rooting, boot loaders, custom ROMs, etc). If modding is the answer here then by all means tell me what I need to do so I can get a phone that functions properly.
I saw that Motorola is testing 5.1 for this phone now, perhaps that may fix these problems? Right now I am tempted to throw this phone out the window and go back to my flip phone that I can at least txt message on.
Not even a single idea?
Edit, found this:
http://www.androidauthority.com/moto-x-problems-528956/
Some users have faced problems with the device freezing, or randomly rebooting occasionally.
Potential Solution –
If the screen is frozen, tapping on the power button to turn the screen off, and turning the screen on again might unfreeze it. If that doesn’t work, a long press on the power button will reboot the device.
The likely culprit for this issue is a specific application. You can follow the instructions in Problem #4 above to find out if this is the case.
Click to expand...
Click to collapse
and
https://community.republicwireless.com/docs/DOC-1965
Hi,
My KnockON functionality is acting up. It used to work fine, until 2 things I did to my phone. Is there a way to somehow reset/refresh the phone, without doing a factory reset? I don't want to lose the free wifi tether, because I'm on ZVC.
Details: I installed some Ingress timer app, and it somehow messed with the phone to where my phone sometimes ignores the wake-up when I tap twice on the screen. The phone is fine when I double-tap to sleep the screen. And sometimes it wakes up fine. Other times, I need to hold my finger down on the black/sleeping screen, and then it wakes (so that's just one tap and hold, instead of the usual double-tap, to wake the sleeping phone). Other times it could be that I tap several times, hold my hand on the screen, etc., and it might work. Then other times no tapping or holding will work, and I have to press the physical button to wake the phone. But I never have any trouble when I double-tap to sleep the phone, because I think the phone is fully awake at that point and able to detect each press correctly. So something is making my phone sleep so hardcore that it may ignore some screen taps. I have already tried using quickshortcut maker to launch the hidden KnockON menu, and toggled that on/off with resetting the phone in between, and also tried installing and uninstalling the Ingress timer app that led to this.
Just want to confirm that my situation is hopeless and I have no choice but to perform a factory reset, and then figure out how to get wireless tether later. But I'm worried that there is no mention whether people on ZVC have any options when it comes to free wifi tether after doing a factory reset on ZVC?
Hope this isn't an omen or anything but I decided to try the fingerprint sensor and the phone requires you to set up any of the locks to do that so I picked the PIN code. Four digit number, entered it in twice, then the phone became unresponsive and went dead . Tried holding down the power button for a LONG time but nothing. Tried holding power and the Bixby button and nothing. About 2 or 3 minutes later it came back to life but no lock protection was saved. Just now re-did the PIN code and the fingerprint recognition and it *seems* to be working but that's still really troubling to have it go dead like that. Anyone else notice anything on theirs?
Could be just a random crash, nothing to worry about unless it starts to do it often, at that point it's off to warranty.
Also had a crash setting up the fingerprint sensor, although only when I first tried to use the sensor. Yikes