Factory unlocked but it has a regional lock - Samsung Galaxy Note 9 Questions & Answers

Hi all,
Recently I bought a NOTE 9 SM-N960F/DS 128GB (FACTORY UNLOCKED) 6.4" Exynos. over ebay during Thanksgiving.
I never activated and I thought it is network unlocked as well but when I came to a different country and inserted a new sim it saying "Invalid sim car" and asking to enter a unlock code??
My seller not responding and also it crossed grace period to return.
Samsung support says I have to call Malaysia at least 10 minutes to unlock it which is not possible to for me to travel there.
ANY HELP IS GREATLY APPRECIATED.

File a claim through PayPal and get your money back.

I got my Note 9 direct from Samsung, there was a warning on the box (the actual seal) it states it was made for the European market and to use it internationally first a European operator SIM needs to be inserted and make a total of 5 minutes of calls before it will unlock for international service providers.
So it's not that they are region locked it, they are just trying to make them stay in the market they are intended or sold as second hand.

Mr. Orange 645 said:
File a claim through PayPal and get your money back.
Click to expand...
Click to collapse
You have 180 days to put in claim via PayPal. So you should be ok!

Unlocked regional using Samsung Code Reader App. Thank you very much.

/bin/ said:
Unlocked regional using Samsung Code Reader App. Thank you very much.
Click to expand...
Click to collapse
could you explain that please...?

Network Unlocked but gives Invalid SIM outside USA
Hi everyone,
I recently purchased a Sprint Note 9 SM-N960U which was advertised as Network unlocked, but when I received the phone in Qatar and inserted my SIM it gave me "Invalid SIM". It often gives me " Insert UICC that came with the device". Can someone guide me to how can I unlock this phone? Also I need to know do I have to root the phone to Unlock it?
Thanks and regards,

ggalal said:
Hi everyone,
I recently purchased a Sprint Note 9 SM-N960U which was advertised as Network unlocked, but when I received the phone in Qatar and inserted my SIM it gave me "Invalid SIM". It often gives me " Insert UICC that came with the device". Can someone guide me to how can I unlock this phone? Also I need to know do I have to root the phone to Unlock it?
Thanks and regards,
Click to expand...
Click to collapse
It's not possible to root the N960U
Your best bet is to call Sprint and pray the phone is paid off and they will unlock it for you.

Looks like is sim lock and you need to unlock it. Try on Google note 9 unlock and use a reputable site see if it helps.

Related

MyTouch3G already unlocked?

I'm preparing for an International trip and requested the unlock code from T-Mobile which they provided. Today I received the foreign SIM that I pre-ordered for the trip. I went ahead an put it in, so I could apply the unlock code.
It never prompted me for the unlock code. The only warning prompt was for me to re-enter my Google password which occurs whenever I swap the SIM, even if it's another T-Mobile SIM.
I went into the APN settings and it did show the network settings for the foreign SIM, so I know it's reading the SIM. But it never prompted me to enter an unlock when booting it up.
So I'm now a bit confused, as it seems the (subsidized) phone came to me already unlocked from T-Mobile. Or, I'm wondering if it's not coming up because I've rooted the phone and flashed it with a Cyanogen ROM.
Is there any other way to confirm the phone is unlocked? I just don't want to arrive at my foreign destination and find out that for some reason the phone is indeed still locked.
Thank you,
Tim
whrere do you live, where did you buy the phone? who makesthe forien sim?
I live in the U.S. and I'm traveling to China. The prepaid SIM is from China Mobile which I ordered from http://86callchina.com .
I ordered the phone as an upgrade (extending my contract for 2 years), directly from T-Mobile Sales over the phone.
Thank you,
Tim
X-i-phoner said:
whrere do you live, where did you buy the phone? who makesthe forien sim?
Click to expand...
Click to collapse
If you have a friend with an AT&T card try that one
and you can always take the unlock code with you
Yeah just take the unlock code with you, that way you can't go wrong

Please Help!

Purchased a HTC One that appears locked to O2 carrier (unbeknownst to me when I purchased on Ebay). When I inserted my AT&T sim card, I got a message asking me for the SIM unlock code. (not AT&T PUK code). Anyone have any idea how to remedy this situation. Any advice appreciated.
carlmerritt said:
Purchased a HTC One that appears locked to O2 carrier (unbeknownst to me when I purchased on Ebay). When I inserted my AT&T sim card, I got a message asking me for the SIM unlock code. (not AT&T PUK code). Anyone have any idea how to remedy this situation. Any advice appreciated.
Click to expand...
Click to collapse
Is it locked to English O2? You can buy these unlock codes online, or wait 3 months and then get the carrier to unlock.
If I were you I would contact ebay and return it and wait for the AT&T model to be released. Someone here may know how to unlock it though, I have no clue.
carlmerritt said:
Purchased a HTC One that appears locked to O2 carrier (unbeknownst to me when I purchased on Ebay). When I inserted my AT&T sim card, I got a message asking me for the SIM unlock code. (not AT&T PUK code). Anyone have any idea how to remedy this situation. Any advice appreciated.
Click to expand...
Click to collapse
Are you in the UK? If so buy a Pay as you Go O2 sim card, load it with £15, then fill in the unlock form on the O2 site and it will be unlocked within 3 days.
If you are in the US, then there is nothing much you could do, there might be unofficial ways to unlock the phone but I am not aware of them. Since you purchased from eBay, your best bet would be to return it as wrongly described.
Try one of these solutions:
1) If you have a look at this forum thread, it may help you with your problem
2) Also try this company mobileunlocks if they cannot supply the unlock code they will refund you.
3) Search ebay you will find sellers selling unlock codes on there too

Unlock sim card, AT&T SM-G925A

Hi guys,
Would help to unlock my Galaxy S6 - SM-G925A with rom lollipop.
he bought in the United States and when I insert my chip here in Brazil, asks unlock sim pin. I've done everything and I could not.
Help me please.
I think you will have to buy the unlock code on the internet, do not try to apply any random numbers so it doesn't lock forever...
estevaojunk said:
Hi guys,
Would help to unlock my Galaxy S6 - SM-G925A with rom lollipop.
he bought in the United States and when I insert my chip here in Brazil, asks unlock sim pin. I've done everything and I could not.
Help me please.
Click to expand...
Click to collapse
ebay
estevaojunk said:
Hi guys,
Would help to unlock my Galaxy S6 - SM-G925A with rom lollipop.
he bought in the United States and when I insert my chip here in Brazil, asks unlock sim pin. I've done everything and I could not.
Help me please.
Click to expand...
Click to collapse
i bought a code for 4 dollars, my phone its unlock, now my phone working in colombia
i bought a code for 4 dollars, my phone its unlock, now my phone working in colombia
Click to expand...
Click to collapse
Where did you buy the unlock code?
This was a code for the AT&T s6 edge correct?
Yes for s6 edge AT&T g925A.. I bought in eBay, seller name unlock_depot.. 4 dollars..
fabioplata said:
Yes for s6 edge AT&T g925A.. I bought in eBay, seller name unlock_depot.. 4 dollars..
Click to expand...
Click to collapse
Thank you!
If you bought your phone off contract you can just request the code from AT&T, that's what I did
Was your phone in contract when you purchased this code. Mine is in contract and would like to know if I will get the code from this seller?
Bump to an old thread.
Does anyone know where can I get unlock code for S6 edge that still is on contract?
I tried at&t website and got this
This device isn’t eligible to be unlocked now because all of the installment payments have not been paid.
Click to expand...
Click to collapse
AT&T
I bought my device online from USA and it was AT&T, so all I did was I contacted AT&T on the unlocking portal website and I only provided the IMEI and they emailed the unlock code for free.
Note: it took them almost 10 hours to send me the free un lock code
to get your IMEI on your android device dial *#06#
Ramy22 said:
I bought my device online from USA and it was AT&T, so all I did was I contacted AT&T on the unlocking portal website and I only provided the IMEI and they emailed the unlock code for free.
Note: it took them almost 10 hours to send me the free un lock code
to get your IMEI on your android device dial *#06#
Click to expand...
Click to collapse
Oh no!
I live in Brazil, and got my G925A in a regular electronics store in Paraguay, a year ago.
It was network unlocked, I was using it here in Brazil in TIM network...
Today, I rebboted the ohne and now it is network locked !
I have tryed AT&T site, provided my IMEI an then got this message:
"Looks like you haven't paid off your device yet. Follow these steps to pay off your installment plan. Then, wait 48 hours before you submit a new request."
What now???

Does sprint unlock their phones now?

I reached out to sprint for the unlock code to unlock my phone. The rep, via chat, told me that my phone is already unlocked to be used locally and internationally. I asked him to give the code anyway just in case, and he said "Unlocking code or MSL code is only for older devices that are not unlock capable."
I thought only Verizon's phones were sold unlocked. Has sprint started doing this as well on new phones?
Aloupha said:
I reached out to sprint for the unlock code to unlock my phone. The rep, via chat, told me that my phone is already unlocked to be used locally and internationally. I asked him to give the code anyway just in case, and he said "Unlocking code or MSL code is only for older devices that are not unlock capable."
I thought only Verizon's phones were sold unlocked. Has sprint started doing this as well on new phones?
Click to expand...
Click to collapse
No its uicc locked domestically if purchased through sprint until paid off, internationally yes its capable of using any sim on non domestic towers.
Once fully paid off etc you can ask for it to have a uicc unlock so it will accept a att sim etc.
I bought it brand new off eBay. Maybe that's why the agent said it is already unlocked?
Team DevDigitel said:
No its uicc locked domestically if purchased through sprint until paid off, internationally yes its capable of using any sim on non domestic towers.
Click to expand...
Click to collapse
A friend of mine tried to put a different sim on his Sprint phone outside of the USA and couldn't. He had to call Sprint to unlock it.
Aloupha said:
I bought it brand new off eBay. Maybe that's why the agent said it is already unlocked?
A friend of mine tried to put a different sim on his Sprint phone outside of the USA and couldn't. He had to call Sprint to unlock it.
Click to expand...
Click to collapse
Is it a SM-950U or U1 ?
U1 is unbranded version and pre-unlocked. The U is the carrier variant.
The U would have been locked unless purchased full retail and active on a account atleast 50 days per sprint policy.
Sprint technically dosnt have to unlock it if it dosnt meet their guidelines.
https://www.sprint.com/en/legal/unlocking-your-sprint-device.html
Did you try inserting another SIM card in your Note 8 and see if you can place a call?
If it works with a card other than Sprint, it should work even abroad.
How to check if your phone is actually locked or not: https://www.unlockunit.com/blog/how-to-check-if-your-phone-is-network-locked/
Team DevDigitel said:
Is it a SM-950U or U1 ?
U1 is unbranded version and pre-unlocked. The U is the carrier variant.
The U would have been locked unless purchased full retail and active on a account atleast 50 days per sprint policy.
Sprint technically dosnt have to unlock it if it dosnt meet their guidelines.
https://www.sprint.com/en/legal/unlocking-your-sprint-device.html
Click to expand...
Click to collapse
It's a SM-950U
"Did you try inserting another SIM card in your Note 8 and see if you can place a call? "
I don't have one to try it. Otherwise, that would have been one of my first tries.
mine got unlocked automatically after ~50 days last fall
i didn't contact them or anything, one day it just ... happened
it was paid in full from Samsung since they had that sweet trade-in deal for Note7 owners
Aloupha said:
I reached out to sprint for the unlock code to unlock my phone. The rep, via chat, told me that my phone is already unlocked to be used locally and internationally. I asked him to give the code anyway just in case, and he said "Unlocking code or MSL code is only for older devices that are not unlock capable."
I thought only Verizon's phones were sold unlocked. Has sprint started doing this as well on new phones?
Click to expand...
Click to collapse
I had to wait 50 days, and it automatically unlocked. No lease, no payments.
Apparently the only way is to call them, If I buy this phone used would I have any chance of unlocking it in the future ?

Making an ATT Note 9 (unlocked) work on Verizon Wireless

Hi Guys,
I purchased a used Galaxy Note 9 that has the ATT startup and boot animation. I check the IMEI number and it's good, so I went ahead and unlocked the phone through a paid service. When I insert my Verizon sim card, it says that a "Network Locked" sim card has been inserted.
Do I need to load a different firmware to get this to work? I thought the Note 9 supported both GSM and CDMA with the same hardware, but maybe I'm wrong. I haven't posted in here in a while and if this is in the wrong spot, I apologize.
Thanks in advance!
-Ken
kkohlmann said:
Hi Guys,
I purchased a used Galaxy Note 9 that has the ATT startup and boot animation. I check the IMEI number and it's good, so I went ahead and unlocked the phone through a paid service. When I insert my Verizon sim card, it says that a "Network Locked" sim card has been inserted.
Do I need to load a different firmware to get this to work? I thought the Note 9 supported both GSM and CDMA with the same hardware, but maybe I'm wrong. I haven't posted in here in a while and if this is in the wrong spot, I apologize.
Thanks in advance!
-Ken
Click to expand...
Click to collapse
It's not unlocked
suzook said:
It's not unlocked
Click to expand...
Click to collapse
Indeed.
Sent from my SM-N960U1 using Tapatalk
Limeybastard said:
Indeed.
Sent from my SM-N960U1 using Tapatalk
Click to expand...
Click to collapse
Damn...thank you guys...apparently, the online service said their servers are down and they can't access their database now.
I tried two others so I hope one of them comes up with a successful unlock code. I rechecked the IMEI number and that still comes back good, so I guess it's a waiting game. Thank you for the advice!
kkohlmann said:
Damn...thank you guys...apparently, the online service said their servers are down and they can't access their database now.
I tried two others so I hope one of them comes up with a successful unlock code. I rechecked the IMEI number and that still comes back good, so I guess it's a waiting game. Thank you for the advice!
Click to expand...
Click to collapse
Did u try cellunlocker.net ? I used him in the past .
Sent from my SM-N960U1 using Tapatalk
Limeybastard said:
Did u try cellunlocker.net ? I used him in the past .
Sent from my SM-N960U1 using Tapatalk
Click to expand...
Click to collapse
Thanks man, just signed up for his service...I will let you know how it pans out. Thank again!
So I was able to get a Note 9 phone I purchased used sim / network unlocked. It was previously on ATT and I'd like to use it on Verizon now. Is it possible to do this? It shows my number, but any other sim information says unknown.
I'm guessing I have to load some kind of Verizon tower info (terminology might be wrong). I thought that stuff is in a CSC file or something. Not sure if I need to flash a whole new ROM, but any guidance would be appreciated.
kkohlmann said:
Hi Guys,
I purchased a used Galaxy Note 9 that has the ATT startup and boot animation. I check the IMEI number and it's good, so I went ahead and unlocked the phone through a paid service. When I insert my Verizon sim card, it says that a "Network Locked" sim card has been inserted.
Do I need to load a different firmware to get this to work? I thought the Note 9 supported both GSM and CDMA with the same hardware, but maybe I'm wrong. I haven't posted in here in a while and if this is in the wrong spot, I apologize.
Thanks in advance!
-Ken
Click to expand...
Click to collapse
Once you unlock the phone it will work with Verizon and will configure all the settings as soon as you insert the aim
That's what I thought, but this isn't working. It keeps bringing up the ATT boot animation. I did confirm again that the IMEI is successfully unlocked, but when I login to Verizonwireless on my PC and enter the IMEI it says it's not compatible with Verizon's network.
Is there a database somewhere that has this as a GSM only Note 9. This phone came from an ATT customer...who got the buy one get one free. I sim unlocked it with a third party service.
I'm just wondering if I'm under the false pretense it can handle both GSM and CDMA networks and maybe I'm locked to GSM only...
Any advice is greatly appreciated!
kkohlmann said:
That's what I thought, but this isn't working. It keeps bringing up the ATT boot animation. I did confirm again that the IMEI is successfully unlocked, but when I login to Verizonwireless on my PC and enter the IMEI it says it's not compatible with Verizon's network.
Is there a database somewhere that has this as a GSM only Note 9. This phone came from an ATT customer...who got the buy one get one free. I sim unlocked it with a third party service.
I'm just wondering if I'm under the false pretense it can handle both GSM and CDMA networks and maybe I'm locked to GSM only...
Any advice is greatly appreciated!
Click to expand...
Click to collapse
You need to flash it to Verizon firmware . Unlike the note 8 carrier versions , the note 9 doesn't rebrand to what sim card is installed currently.
Sent from my SM-N960U1 using Tapatalk
Hi I successfully flashed Verizon firmware and it still doesn't work.it still has att splash screen and won't connect to Verizon. Please help
Just to make sure that the phone is actually unlocked try T-mobile Sim see if it works.
And if T-mobile sim works then Try N960U1 (XAA) Firmware which is USA unlocked firmware for Unlocked Samsung Note 9 that works with all carriers. so once you insert Verizon sim, it should reboot and set it up for Verizon network.
I did it with T-Mobile Note 8 and was able to use it on Verizon network. Right now I have a Factory unlocked note 9. N960U1 can't really test it because it works with all carriers out of the box.
greekgod1021 said:
Hi I successfully flashed Verizon firmware and it still doesn't work.it still has att splash screen and won't connect to Verizon. Please help
Click to expand...
Click to collapse
kkohlmann said:
Damn...thank you guys...apparently, the online service said their servers are down and they can't access their database now.
I tried two others so I hope one of them comes up with a successful unlock code. I rechecked the IMEI number and that still comes back good, so I guess it's a waiting game. Thank you for the advice!
Click to expand...
Click to collapse
I just used cellunlocker to unlock my at&t Note 9. Cost me 52$, but none of the free services or the 20$ ones would work. Im using mine on straighttalk with the t-mobile sim.
aarontmartin1994 said:
I just used cellunlocker to unlock my at&t Note 9. Cost me 52$, but none of the free services or the 20$ ones would work. Im using mine on straighttalk with the t-mobile sim.
Click to expand...
Click to collapse
Did you ever got your AT&T note 9 working on verizon?
I haven't had access to any active Verizon sim cards so I could test them. I just got my note 9 512gbyesterday so I'm gonna give it a go. I'm sure it can happen. Where there's a will there's a way. My only issue is paying 53$ for unlocking. I know there are way cheaper services, I just want to be sure its credible
I have an ATT note 9 unlocked the sim, installed Stock SM-N960U1 USA Unlocked Firmware Odin "N960U1UEU1ARH2" and everything is working like a charm with my Verizon sim card.
How do you find this software?
---------- Post added at 07:58 PM ---------- Previous post was at 07:46 PM ----------
xxjrsmith3xx said:
I have an ATT note 9 unlocked the sim, installed Stock SM-N960U1 USA Unlocked Firmware Odin "N960U1UEU1ARH2" and everything is working like a charm with my Verizon sim card.
Click to expand...
Click to collapse
How do I get this software? I’m in the exact same situation. I got the unlock code and it said it was successful but Verizon sim still won’t work.
SamsungNote4lyfe said:
How do you find this software?
---------- Post added at 07:58 PM ---------- Previous post was at 07:46 PM ----------
How do I get this software? I’m in the exact same situation. I got the unlock code and it said it was successful but Verizon sim still won’t work.
Click to expand...
Click to collapse
Start here:
https://www.verizonwireless.com/bring-your-own-device/#checkDevice
I'm not w/VZW,but,I believe if your VZW SIM was activated in another phone,you should be able to drop the SIM Card in (& possibly setting up the APN) & that's it.
However,if you're starting new service w/VZW & the SIM Card hasn't been activated in another phone yet,a call to VZW's customer care is likely in order to get things rollin'.
Again,I'm not w/VZW,just going off memory of what I've read around various sites,so,if your still having issues,contact VZW.
FWIW,it's not the hardware,all US Note 9's are identical on the inside (less storage & RAM options).
Also,some have wrongly stated that flashing firmware will somehow magically SIM Unlock a phone,this is the furthest thing from the truth.
I already had the phone unlocked through a service. I got the code put it in and it said unlock successful. But when you start it up Att logo still shows up and the Verizon Sim does nothing. Other forums say you must upload the unlocked software from the unlocked version of the phone??
SamsungNote4lyfe said:
I already had the phone unlocked through a service. I got the code put it in and it said unlock successful. But when you start it up Att logo still shows up and the Verizon Sim does nothing. Other forums say you must upload the unlocked software from the unlocked version of the phone??
Click to expand...
Click to collapse
There's a few things that could be going on:
1) Even though you checked the IMEI to be clear,that is not a 100% full-proof guarantee of anything,less some proof the phone was paid off in full before you bought it.
Also,the phone might have been reported lost or stolen after you purchased it,but,before you actually took delivery of it (A scam artist coulda sold you the phone).
2) Not knowing which exact unlocking service you purchased,whatever you paid for may not have been what you needed for an actual SIM Unlock.
3) If the phone indeed was/is originally an AT&T Model,I'd guess you'd need to be running that firmware to ensure a proper SIM Unlock,but,don't quote me on that,for now.
I'm guessing you're gonna need to contact AT&T customer care regarding the SIM Status of your phone.................
Once that's resolved/SIM Unlocked,if you want to move to VZW firmware,yes,flash the unlocked (SM-N960U1) firmware 1st,then the VZW firmware afterwards,to ensure full functionality for VVM/Wi-Fi Calling/etc.......
You might be able to somehow get all of that working on unlocked firmware,but,I'm not up on all-things-VZW & the Note 9.
But,1st things 1st,get w/AT&T & see if there's anything going on preventing the phone from being SIM Unlocked before you waste any more money on SIM Unlocking services.
As far as paid services,I've used Masterunlockcode & UnlockBase w/a 100% success rate,there's others out there,some mentioned in this very section/thread..............

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