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Hello, I have an HTC Touch diamond from Telus, i've searched around these forums, and can't find quite the similar problem I have. My device only lists 102.55 MB of internal storage in the settings, and when i try to the Clear Storage program it says it can't find the mass storage, is this fixable or do i have to take it back to Telus.
Are you sure? If you click on "memory" in "settings" the first screen you get ("main" tab) only refers to the ROM and RAM available. You need to click on the "storage card" tab to find the 4Gb of internal storage
battlekat said:
Hello, I have an HTC Touch diamond from Telus, i've searched around these forums, and can't find quite the similar problem I have. My device only lists 102.55 MB of internal storage in the settings, and when i try to the Clear Storage program it says it can't find the mass storage, is this fixable or do i have to take it back to Telus.
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I am experiencing the same issue with the Sprint version I received today. Same issue with the Clear Storage program. When I go to settings, memory, storage card, it says "Total Storage Card Memory: Not installed"
Thanks.
Can you find the internal storage using file explorer on the HTC and explorer on activsync on your PC? Have you suceeded in copying something to it using activsync? If you can it is there. Why it is not being reported in memory is not so clear
A problem which I had a few times ocured when I tried to start a programm on the internal storage whil it was conected to a pc as a internal storage then the Diamond gives the internal storage a other name such as internal storage 1, 2 etc
Have a look at your file explorer you maid find it there.
Willem
Slight variation on this topic but related.
Can someone tell me if there are hidden files or something similar on the internal storage?
When I look at All settings -> system -> memory, it says that there is 2725MB in use but if I total the individual values for each folder in my internal storage it only adds up to 2122MB. It's driving me mad as space is limited enough as it is...
In a response to an earlier query, if you plugin your device as a mass storage device, the Internal Storage is unmounted from the phone's system so you cannot use it, and when you try to launch an application which requires this internal storage you can run into big problems of it "creating" a new Internal Storage. By this time when you unplug your device from the computer it will then rename your actual Internal Storage to Internal Storage 1/2 and you will have to go into file explorer and delete this, then reconnect your device to the computer and it should be ok again when you disconnect it.
Addicteddddd said:
In a response to an earlier query, if you plugin your device as a mass storage device, the Internal Storage is unmounted from the phone's system so you cannot use it, and when you try to launch an application which requires this internal storage you can run into big problems of it "creating" a new Internal Storage. By this time when you unplug your device from the computer it will then rename your actual Internal Storage to Internal Storage 1/2 and you will have to go into file explorer and delete this, then reconnect your device to the computer and it should be ok again when you disconnect it.
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A good point. To give you an example of how this works. I installed TT6 by putting my (legitimate) CAB file maps etc onto the internal memory by setting it as a USB device and using drag and drop in Explorer. The moment I disconnected the phone from the PC it re-recognised the internal memory and ran the TomTom auto-installation app. It is exactly the same as inserting an SD card into an SD slot of any other PDA.
Having same issue. I deleted the contents and the folder Internal Storage and am doing a hard reset. Will post results.
BTW - HTC and Sprint really should have a better solution to fixing this rather than all this mess. Even the ipod is easier to remount when you unplug during sync and I thought that was annoying....
jreach said:
BTW - HTC and Sprint really should have a better solution to fixing this rather than all this mess. Even the ipod is easier to remount when you unplug during sync and I thought that was annoying....
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I think you may have misunderstood what we are saying. This problem only occurs when you choose the (non-default) option of the PC recognising the internal storage as a seperate USB drive rather than as an activsync connection when you make your connection to the PC. If you choose that option then no automatic activsync activity will occur when you dock because activsync will not start. On the other hand file transfers will be much quicker and easier and you can use drag and drop in your PC's explorer.
If you decide not to use this facility then activsync works fine and you should have no problems with automated syncing and unplugging whilst that is happening (although that latter action is not recomended with either Windows or Apple based phones or PDAs).
The main advantage that Windows based PDAs and phones have over Apple based ones are that they are much more easily changed (as most of these forums show!) and "tweaked" to suit what the end user wants. Apple is more "technology for technophobes". However the disadvantage with the Windows system is that there is more for the end user to bugger up - hence all the cries for help on this forum.
No I understood what you meant. I was just comparing the issue. When Internal Storage still shows up under My Device but does not show up under Memory it tells me that the phone has "un mounted" the memory. The question is how do you re-mount this? Unless i am missing something which I very well may be....this appears to be the issue. At least the one I am faced with.
jreach said:
No I understood what you meant. I was just comparing the issue. When Internal Storage still shows up under My Device but does not show up under Memory it tells me that the phone has "un mounted" the memory. The question is how do you re-mount this? Unless i am missing something which I very well may be....this appears to be the issue. At least the one I am faced with.
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You remount it by returning the HTC to its standard activsync setting, via its settings menu You can do that while it is still connected to the PC and when you hit OK activsync instantly starts and syncs. In addition Explorer recognises it as a mobile device rather than the removable storage when it was in USB mode.
I do not think it is correct to compare an additional Windows feature (that the Apple does not have) with the standard feature that the Apple does have. A more accurate comparison would be the two in the same activsync mode, in which case they are similar, and neither has this problem
At the end of the day if anybody does not like the extra facility the HTC has to show and use its internal storage in the same way as a memory card when hooked up to the PC (because of its disadvantages) then they should not use it and they should stick with activsync. At least in Windows world we have the option.
WOW!
Dropping the ipod reference and my apologies for stepping on toes by mentioning it.
Setting it to active sync or hard drive has NO affect on this what so ever. I wish it did as it would be an easy fix. Apparently during any kind of disconnect the memory module freaks out and it corrupts the file system. That is apparently why the phone will not recognize it. Some people have had success connecting the phone over and over to a computer until it mounts the drive and then via the computer they format the drive and then hard reset and its fixed.
In this case its very similar as the HTC device will not remount the memory module. I contacted HTC and they verified that its a problem and have recommended an RMA to sprint.
Personally I don't even buy the HTC response. There has to be a way to remount the memory back to the phone as the drive will occasionally show up even in windows. It just wont allow a format as it locks up.
Oops sorry if I sounded a tad touchy... . I really did not mean to upset.
It is just that I think that Apple are really good at marketing to the "cool fool" market, and persuading people that they are technologically more advanced than they really are. The classic example of this is the iphone that was trumpetted as having lots of "new" benefits, which had been on other competitor's phones for ages. The only thing cutting edge about them is their ease of use (which is I have to admit very good)
However I do not have the problem you are describing with my HTC touch diamond, and nor, I suspect, do the vast majority of other users. My memory module has never freaked out and corrupted my file system no matter how many times I connect or disconnect and no matter how I do it. So I suspect it is not a universal HTC problem, but one limited to the way that Sprint and maybe others (I assume in the US?) have implemented the software, or maybe on a rogue batch of hardware or software?
No worries...text does that some times.
Yeah I think its pretty much a US thing. PPCGEEKS has a thread going about it and it appears to be all sprint phone related.
http://forum.ppcgeeks.com/showthread.php?t=37485
So far what I have is this: When using file explorer, under My Device Is a folder called Internal Storage. When I go into settings to check memory, I have Storage & Program, 102.55MB and 203.84MB, respectively, that's Total. In the Storage card tab, it says Not installed. And when i try to clear storage and format internal storage it says "no Mass Storage found"
So I hopped over to PPC and this is what I found, unfortunately i'm going to work so no time but will try and report later on.
Originally Posted by thacounty View Post
Ok, here is what worked for me.
Hard reset - Connect to PC, Once connected as a USB Drive, VERY IMPORTANT - Don't try to open drive, only right click.
Choose Format, FAT32, Quick Format. It took about 5 seconds, then soft reset and it is up right now... We will see.
No go, Vista won't recognize my diamond as a drive hence no format...
I now know what I did wrong, I copied the internal storage to pc then back again using the disk function instead of AS. I now have internal storage2 showing and can't access any programs.
Can anyone tell me how to rename I.S.2 to I.S please.
delete the Internal Storage folder (which will just be a folder) with total commander, resco explorer or file explorer, then connect ur phone to ur pc in disk mode, then disconnect and it should rename back!
Hi guys,
Somehow I have lost all my files from Internal Storage. It's weird - they disappeared after unplugging the USB cable from my laptop the last time my phone was connected. Now only the default folders are there.
I want to use data recovery software to retrieve as many photos as I can salvage, but ofcourse the phone doesn't mount as a drive on a computer so I cannot do that. There are some other methods online like this one but they require root. As you all know, root isn't easy on the Z3 compact, and the only working method which doesn't require you to unlock your bootloader needs you to flash the firmware again so then I will lose all chance of recovering any data.
Right now I have stopped using this phone and have only received 5-6 emails and messages after losing all my data so hopefully its not overwritten yet.
Any suggestions are welcome. Thank you!
Impossible without root.
Found a way. Used WebDAV to make it a network location, mapped it as a drive on my pc, used regular data recovery software...
No way, did it actually work?
GlebunV2 said:
No way, did it actually work?
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Nope
Turns out only my SD card was being scanned by the software and internal memory ignored...I found one software in the end that could scan the internal memory mapped as a network drive, however the reported success rate was lower than recovering data from a local drive and I had to buy it for some $500 so I just gave up in the end...I think it was called Active something...
Hey. I'm a newbie on XDA(literally signed up today) so I'm not sure if I'm even posting this right. Anyway, I've been using an Infinix HOT2 for some time now but I've been having problems with accessing the phone's internal memory. After first experiencing the problem, I did a reset which seemed to fix the issue and I could access the phone's internal memory. But the problem cropped up again. Now I can't access the phone's internal storage even when I connect it to my laptop. Tried removing the SD card thinking my phone would have no option but to show the only available memory (Lol) but it didn't work. It shows up in devices and printers but there's no directory. The only way I can access internal memory is if I use the ES file explorer app but even then I can't make any changes (copy, delete etc...). Other apps don't even detect the phone's internal memory. I saved all my music to the internal mem before it became inaccessible, so all my music players can't detect any music unless it's on the SD card, except Jet audio player. Somehow it's able to read the files. I have a tiny SD card (8 GB) so I really need to be able to use my phone's internal memory. Any help will be tremendously appreciated....
nyambz said:
Hey. I'm a newbie on XDA(literally signed up today) so I'm not sure if I'm even posting this right. Anyway, I've been using an Infinix HOT2 for some time now but I've been having problems with accessing the phone's internal memory. After first experiencing the problem, I did a reset which seemed to fix the issue and I could access the phone's internal memory. But the problem cropped up again. Now I can't access the phone's internal storage even when I connect it to my laptop. Tried removing the SD card thinking my phone would have no option but to show the only available memory (Lol) but it didn't work. It shows up in devices and printers but there's no directory. The only way I can access internal memory is if I use the ES file explorer app but even then I can't make any changes (copy, delete etc...). Other apps don't even detect the phone's internal memory. I saved all my music to the internal mem before it became inaccessible, so all my music players can't detect any music unless it's on the SD card, except Jet audio player. Somehow it's able to read the files. I have a tiny SD card (8 GB) so I really need to be able to use my phone's internal memory. Any help will be tremendously appreciated....
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you can try following step in this threat, I'm already try and solve my problem.
ArticK said:
you can try following step in this threat, I'm already try and solve my problem.
Click to expand...
Click to collapse
Thanks. I'll try that and tell you how it goes.:fingers-crossed:
get intouch on whatsap for if you have issues with your infix hot 2 phone on 233266407394
Hi there!
I am a new member, recently bought P9 (L09) coming from Note 2.
I can't find a way of transfering files to PC without Hisuite.
I just came back from the holidays and took about 500 pics.
When I connect a phone via USB I can see only about 10 last pictures in DCIM folder on SD card.
I've searched the web high and low, but couldn't find out the conclusive answer.
Please help me!
Thanks
Probably the photos are inside the phone internal storage, not on the SD card.
The camera mode has an explicit option (you can check by swiping right) named "Priority save on SD card", maybe it changes or it changed by itself.
Anyway when you connect the USB you should see the SD card storage but also the "Internal storage" that contains another DCIM folder, which probably contains the other 490 photos.
Hi ScareIT,
thanks, but photos are on the SD card (size is 2Gb).
I can see them on the phone in Files app.
Obviously, Huawei wants me to use their Hisuite.
It's something to do maybe with correct driver? I know there are different file transfer formats(MTP,PTP). And I have even enabled USB debugging, but to no availability.
I haven't had any problems with Note 2 before.
How do you guys transfer files or pictures between PC and a phone?
I have the same problem, connecting with MTP protocol via HiSuite, creation of folders is extremely slow, and I found it impossible to move files from the phone (be it on internal storage or external SD) to the phone in a different folder.
I'd like to use USB mass storage option, but it's nowhere to be found in settings, only PTP, MTP and several other useless options... On top of that, i've lost a file (voice recording) trying to move it from one folder to another... should have saved it on PC first. But with mass storage i'm pretty sure i could recover it.
If anyone can help, would be really great.
Chiffin said:
I have the same problem, connecting with MTP protocol via HiSuite, creation of folders is extremely slow, and I found it impossible to move files from the phone (be it on internal storage or external SD) to the phone in a different folder.
I'd like to use USB mass storage option, but it's nowhere to be found in settings, only PTP, MTP and several other useless options... On top of that, i've lost a file (voice recording) trying to move it from one folder to another... should have saved it on PC first. But with mass storage i'm pretty sure i could recover it.
If anyone can help, would be really great.
Click to expand...
Click to collapse
There's a program on PlayStore called "wifi file transfer pro" It's the easiest way to transfer files between any mobile/computers, anything that has wireless connection. Give the free version a try first.
evilc1 said:
There's a program on PlayStore called "wifi file transfer pro" It's the easiest way to transfer files between any mobile/computers, anything that has wireless connection. Give the free version a try first.
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Thanks man, next time i'll try that.
Chiffin said:
I have the same problem, connecting with MTP protocol via HiSuite, creation of folders is extremely slow, and I found it impossible to move files from the phone (be it on internal storage or external SD) to the phone in a different folder.
I'd like to use USB mass storage option, but it's nowhere to be found in settings, only PTP, MTP and several other useless options... On top of that, i've lost a file (voice recording) trying to move it from one folder to another... should have saved it on PC first. But with mass storage i'm pretty sure i could recover it.
If anyone can help, would be really great.
Click to expand...
Click to collapse
You can ignore hisuite by selecting "files"in the notification shade. It will be MTP like any other Android phone.
Envoyé de mon EVA-L09 en utilisant Tapatalk
Hi guys, thanks for the replies!
I know its possible to transfer files with a third party app over wifi, but that's not what I am looking for.
And Marsou77: It's not working for me: when I choose Files in Notification menu- I can view Internal and SD card, but all I can see is only 24 pictures out of 500 in SD card.
And another thing I just tested: I've took a new picture and I can see it on SD card fine now. So I am not sure where all other pictures are?! Maybe some sort of corruption of SD card? But I had transfered all pictures with Hisuite fine. Anyone?
I'm having the same problem. I've already connected my P9 to my PC and transferred a whole load of images about a month or so ago, but now I'm about to run out of storage on my phone and I can only see about 10 images in my DCIM/Camera folder where I know I have about 1000. I'm also missing a whole load of files in my download folder including a big video file that I want to transfer to free up space.
A load of other folders have missing files on my PC but I can see them on my phone and I can double check their location in file details. It seems that I'm only able to view about 20% of the files that are on my device.
If you have password or fingerprint active, you have to keep the phone unlocked for the transfer to work. Just keep the screen on. I had the same problem and now it works.
Just to confirm: I have no passwords or fingerprint scanner set on...
Same here - only some files are visible. Unlocking the phone is not solving this issue.
Ok so this is odd: I've connected my phone to my work computer and I can now see 450 of my 1000+ photos that I've taken on my phone. I moved about 30 images from the phone, deleting them from the internal storage but when I check my phone the images are still there! What's going on? I feel that I'm missing something important here, but I see no other options on the phone regarding USB connection settings.
I don't know if it makes a difference (why would it?) but my home PC is running windows 10 whilst my work one is still windows 7.
Are there any drivers I should be updating to allow Windows to see files on the phone?
I tried searching the phones internal storage for ALL .jpg files and I can see on my phone that I have 1000+ photos that I've taken and around 100+ images that have been downloaded from various places but when I search for all .jpg files I'm only getting 700 results in total. Something strange is going on and I hope I'm just being an idiot here and that I don't have a problem with my phone.
Did you try what Marsou77 said, when pluging phone into pc, on the phones screen, select files, not pictures, you should then be able to browse the whole phone from PC
Greasedferret said:
Did you try what Marsou77 said, when pluging phone into pc, on the phones screen, select files, not pictures, you should then be able to browse the whole phone from PC
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Yep, that's exactly what I'm doing. Tried keeping the screen on too as has been suggested but I'm still only seeing some of my files. Installed a different file manager on the P9 to double check where the phone says they are but they just don't appear on the PC.
Good news and bad news.
The good news is that I can now see my 1000+ photos and all the videos I've taken with the camera so I can now copy them off and free up more space on my phone. Very relieved that I can access all the files on my phone again.
The bad news is that I have no idea what has caused this sudden change in access. I'm using my work computer which is windows 7 and I haven't changed anything with the phone or done anything different today, just connected the phone and selected "files", as I have done each time. The only thing I can think of is that I deleted a few things from the phone yesterday whilst at home. I went through the installed file manager and decided to delete a few large-ish, downloaded videos that I decided that I didn't need to keep. Perhaps this increased the freespace on my device to a certain level in which allowed me to access all my files? I have no idea, and that's frustrating because this account can't really help anyone else that comes across this issue.
Since you asked, I install Flickr on my phone which uploads all images automatically at full resolution to its online server. Since Flickr gives 1 Tb free, it generally a no hassle solution. I have never connected my phone to my iMac so far. Plus the Hisuite has no OsX option.
Today just happened a strange thing: I connected my phone to download few photos (stored in the SD) and I found them in their place ("DCIM" folder), but I also found a lot of other photos were missing (and I immediately thought about this thread): I still found them inside the SD but inside the "Pictures" folder, not inside "DCIM" one.
I don't remember I actived any option, but that's it.
Just hope it can help some people in my situation.
Hi all!
I think I know the answer.
Basically its to do with a Memory storage settings>Default Location>Internal/ SD Card Storage and emulated storage.
Basically what's happened I was still playing with a settings and customizing my phone and set Default Location to Internal and then SD Card storage. And location of pictures became kinda scattered. I am still learning/reading how Android storage works for SD cards and also emulated storage. Now I set default location to internal storage, phone gave some warning about encryption and it restarted and now I can open SD card on my PC and all the pictures are there! Happy days
Hopefully that will help some people. Cheers
Heya! Thought I'd Register and ask the question here since i looked it up and couldnt find any answers elsewhere.
Basically my phone thinks my SD card is not in. This way i cant download anything to my SD and it fills up my internal storage. Apps such as Chrome are giving me that issue. Of course also when I try to move apps to SD. Under storage section however, phone detects the SD card normally. I cant even adopt the SD card via terminal.
Second problem would be that WhatsApp thinks my USB storage is on. Whenever i try to attach something to the conversation, i get an error saying "Internal storage required. Please turn off USB storage and try again." So far i havent experienced that elsewhere but i use WhatsApp a lot so i would like to fix that issue as well!
If you can help me with anything or you would like to know more details, let me know and I'll be happy to help!
Thanks!
Same here!! For my GT S6500D
Any clue on getting rid of the "Internal storage required. Please turn off USB storage and try again." while using whatsapp? it kills me!
I have sdcard connected and it's recognized by phone and whatsapp, but I'm stuck with that message.
I know this is a 2016 issue but haven't found any answers on the web :'(