ok Google command is not detected - Nexus 6 Q&A, Help & Troubleshooting

Hi! My Nexus 6 with 7.1.1 won't respond to my Ok Google command. I found out that the solution lay in the Voice Match settings. But when I get there all the switches are grayed out and cannot be changed. Please anyone help!
Update: issue solved.
I just had to update to the latest Google LLC and things went back to normal. I was reluctant to upgrade due to the fact that you lose the Swipe To Dismiss feature in Google Now but what else can you do... Anyway thanks for the help.

Related

Google Now app doesn't show any results

Today i found out that whenever I start the Google app, and TYPE in a search command, it will not show any results. When I search by saying the search command out loud it does work.
So the bug only occurs when typing search commands.
I made a little recording to explain it better:
Google Now search app does not work: http://youtu.be/Cc9lM21hD_s
Anyone got an idea on what could cause this?
I tried to wipe cache and even went back to the fabric version of the app, then it worked again but as soon as I download any update the bug comes back.
Hi,
I had the same issue. It occurred to me after I changed my password. Try to log off and log on to Google search again.
It helped in my case.
BlackGarden said:
Hi,
I had the same issue. It occurred to me after I changed my password. Try to log off and log on to Google search again.
It helped in my case.
Click to expand...
Click to collapse
When i logged back in it worked for a few searches but now no more, I'm clueless on what could cause this

Touchless Control stuck behind PIN lock

I have a XT1053 with stock 4.4.4 and have been having this problem for the last few months.
Somehow, the touchless control is now stuck behind my PIN lock. I have encrypted my phone, so the PIN lock is required. I used to be able to do things like "OK Google Now, what's the weather?" and Google Now would open and show me the weather, or send text messages. Basically the usual use, but recently the touchless control screen doesn't show when I say "OK Google Now", just the PIN screen. I can tell that the voice recognition is happening because Google Now will read me part of the weather, but usually gets cut off as the device goes to sleep before it finishes.
I'm not prompted to say or enter my PIN, I can enter it and get into the Google Now screen but not without using my fingers.
I haven't been able to find anyone else having this particular problem so I don't really know what to try. I've tried disabling Touchless Control, retraining, uninstalling updates (Moto Voice) all to no avail.
Anyone else seeing this? Any ideas?
Oh thank you. I was going nuts because I thought I was the only one. I posted on here as well and no one responded. I have been having this issue for the last few months ever since a Google search app update.
I have an exchange work account set up that forces me to have security on the lock screen. I have the pattern lock set up.
At this point I'm waiting for the lollipop update and hoping that it will fix that problem
Don't know why I didn't think of this before, I uninstalled updates to the Google App and everything is as it was before. If I can find a repository of various versions I will experiment to try and find which version broke.
Just FYI, I got the 5.1 update over the weekend. The updated Moto Voice app, and the latest Google search app are once again working together. I'm able to use the voice control without entering my PIN again.
Same here waiting paid off this time

Google Now can't unlock??

Hi all,
I'm running into an odd issue on the N6, although other devices seem to have this as well. . .
I used to be able to use google now to set alarm, send message, etc while its locked.
Now, doing the same things, google now replies that it can't complete the task until device is unlocked.
Is anyone else running into this and is there any way around it?
Thanks!
Bump ... help please?
rom you are using? and android version?
it only happens when the device is locked with a password or something similar. If you disable that you're good to go.
Sent from my Nexus 6 using XDA Free mobile app
I have this issue. I can't set alarms or reminders unless I unlock the phone. The voice prompt tells me so. Quite annoying. Hopefully they remedy it with smart voice unlock soon
Sent from my Nexus 6 using Tapatalk
This updated feature now affects texts via voice now. I can no longer wake my phone from sleep and send a text unless the phone is unlocked. More of a reason to move to a moto x pure now. what a huge step back.
arts711 said:
Hi all,
I'm running into an odd issue on the N6, although other devices seem to have this as well. . .
I used to be able to use google now to set alarm, send message, etc while its locked.
Now, doing the same things, google now replies that it can't complete the task until device is unlocked.
Is anyone else running into this and is there any way around it?
Thanks!
Click to expand...
Click to collapse
Hi, I just saw your post and I was having the exact same issue. The only way I can get around it currently is by rolling back to an old version of the "Google App" which seems to encompass Google Now, Voice Search, Google Now Launcher, and most importantly the OK Google "always on" functionality.
I went back through previous versions testing the "OK Google call _____" (screen off & device locked) feature until I found where it stopped working correctly and the "4.9.22.16.arm" version is the last one that does work the way it is supposed to. You can find older versions of the Google App on Apkmirror. Hopefully they track down the root cause of the issue and fix it soon.

OK Google - PROBLEMS

I use ok google all the time to send texts especially when driving. frequently i am getting an error where she says
"actually, i can't do that while the device is locked" after unlocking with fingerprint it isn't recognized that the device is unlocked for some reason
it seems to be a MIUI problem as there is a huge thread http://en.miui.com/thread-274084-1-1.html
anyone know a solution?
also, one suggestion from Google is to just turn on Trusted Voice so that you can use the OK Google command when the device is locked. when i turn this on the OK Google command does not work and is not recognized no matter what screen i'm on let alone with the device locked
anyone ran into similar problems with the Mix?
I have a similar issue...If I disable lock pattern and then re-enable it it will work. A bit of hit and miss really. Would love a proper solution if there is one.
bbourizk said:
I have a similar issue...If I disable lock pattern and then re-enable it it will work. A bit of hit and miss really. Would love a proper solution if there is one.
Click to expand...
Click to collapse
Same. I can't get it working from a black screen. My other devices will wake up and "listen". On the Mix, I have to activate the screen and then say ok google for it to listen. I did the resetting the lock screen and it did help get ok google to listen on the lock screen. So thanks for that.
I also have the same problem with the latest Google app but it works with version 4.92.16 except that I'm not able to use ok Google from screen off. I hope there's a solution to this
Not sure if i just haven't used OK Google enough yet, or if it has legit fixed the problem...but after converting google to a system app i have not run into this error yet with over 20 times using OK Google. we will see if it holds up.
did you have this problem before making it system app and went away after?
I figured this out.
Browse to Google App > Settings > Voice > "OK Google Detection" and enable "Personal results"
Kind of a workaround, since this allows actions when your device is locked, but works well for me.
I don't have that option for enable Personal results.
I only have
From the Google App
From Any Screen
Trusted Voice
While Driving
All four are enabled.
personal ressults has always been enable and still no joy.
I don't even have while driving.
Only three options.
I don't think it's a MIUI thing. It happens on my Google Pixel XL with the latest Nougat. Same message.

P20 Pro Google feed not showing any cards

Hi,
I have been playing around with my new P20 Pro and setting it up to match with what I was used to on my Nexus 6P.
Coming from pure Nexus experience, I really liked the personalised cards you would see on your Google feed (when you swipe right on the home screen)
With EMUI default launcher, it has the option to show Google feeds, but nothing is showing up on the Google Assistant/Now screen when I swipe right on the home screen. It only shows the Google search bar at the top.
Is anyone else experiencing this issue or have figured out how to get it working? I have looked at a few things online and nothing there is helpful.
I had that issue but after I had finished setting everything up it was working fine. Sadly I can't remember exactly what I did to fix it. Try going through all the Google stuff. Hold the home button and set up Google Assistant. Go into the Google settings and have a play in there
You should have an options menu when you swipe right on the home screen. Be sure to enable feed and any other relevant options. Hopefully you figure it out.
Highspeed123 said:
I had that issue but after I had finished setting everything up it was working fine. Sadly I can't remember exactly what I did to fix it. Try going through all the Google stuff. Hold the home button and set up Google Assistant. Go into the Google settings and have a play in there
You should have an options menu when you swipe right on the home screen. Be sure to enable feed and any other relevant options. Hopefully you figure it out.
Click to expand...
Click to collapse
Hi Highspeed123,
Thanks for your reply.
I have tried all of those things, set up Assistant, enabled feed in Google Settings and in EMUI Launcher's setting. Played around with various properties in Google Settings too, to no avail.
Hopefully, someone else would have figured out how to get it working.
Thanks
So, after trying various things and trying to search online, I had a stroke of luck. Here are the steps that helped me get the Google feed and the cards working on the right swipe of home screen.
1. Open Play Store
2. Select Google App
3. Uninstall (this will uninstall any updates that were applied)
4. Check you Google feed from the home screen (it should now be working but showing you content in some different format)
5. Come back to Play Store
6. Update the Google App
7. Return to home screen to check your Google feed and the cards now appear in the format you are used to
8. Phew...
It was tricky to figure this all out and had little help out there on the internet.
So, I hope this helps anyone else out there struggling with the setup to enjoy their shinny new P20 Pro
Cheers
Delete
My feed stops working after updating Google app.
hitpl said:
So, after trying various things and trying to search online, I had a stroke of luck. Here are the steps that helped me get the Google feed and the cards working on the right swipe of home screen.
1. Open Play Store
2. Select Google App
3. Uninstall (this will uninstall any updates that were applied)
4. Check you Google feed from the home screen (it should now be working but showing you content in some different format)
5. Come back to Play Store
6. Update the Google App
7. Return to home screen to check your Google feed and the cards now appear in the format you are used to
8. Phew...
It was tricky to figure this all out and had little help out there on the internet.
So, I hope this helps anyone else out there struggling with the setup to enjoy their shinny new P20 Pro
Cheers
Click to expand...
Click to collapse
That fixed the problem for me, thanks!
Now feed not working for me either - it does if I uninstall updates, but as soon as it updates it stops.
krs360 said:
Now feed not working for me either - it does if I uninstall updates, but as soon as it updates it stops.
Click to expand...
Click to collapse
Yes, I noticed that on Thursday when the Google app updates were pushed out. I have skipped the update for now.
This updates are so temperamental on non stock Android!!
hitpl said:
Yes, I noticed that on Thursday when the Google app updates were pushed out. I have skipped the update for now.
This updates are so temperamental on non stock Android!!
Click to expand...
Click to collapse
Mine auto-updated overnight, now it's working again.
krs360 said:
Mine auto-updated overnight, now it's working again.
Click to expand...
Click to collapse
Just tried updating mine and it is still broken for me after the update :/
hitpl said:
Just tried updating mine and it is still broken for me after the update :/
Click to expand...
Click to collapse
Mine is sluggish to get going. I often need to do a Google search and swipe backwards and forward a couple of times and then it will populate.
Been working fine all day, then all of a sudden stopped working again!
Same issue.
Worked for me - thx!
Has anyone found any other solutions than this? I've tried this as well as clearing all Google data, to no avail. Is there any other suggestions?
I use Lawnchair Launcher and Lawnfeed for this.
NWiatrak said:
Has anyone found any other solutions than this? I've tried this as well as clearing all Google data, to no avail. Is there any other suggestions?
Click to expand...
Click to collapse
Not sure if you have already tried it, but another workaround is to simply search for something in the search bar at the top and after closing the search results, the feeds starts appearing!
Not necessarily reliable the whole Google feeds and Maps app on a non stock Android phone, but we all wanted a super camera
Google seems to have updated. i now get a feed and navigation items at the bottom. It looks different with a smaller search field. Seems ok but I can't swipe stuff i'm not interested in away any more.
I've had the same problem, got my on the first day of release. It's taken till today to finally work! Hopefully yours starts working soon too!

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