Problem in 2G signal. - Sony Xperia XZ2 Questions & Answers

Hello. I don't know if I'm asking in the right place, but I got this problem where I get good 3g, and 4g signal.( actually 4g works better then any other) but in some regions, and also in buildings, where the signal usualy is not at its fullest, during calls, the phone switches fast to 2g and the call drops. If I try calling in 2G, it's a hit or miss if call is going to work, and if it works, it's gonna be for less than a minute. Is it repairable? Or should I send it back to service? (if I send back I'm afraid they are going to say there's no issues with it, since calls work, but really only outside or for short times in buildings)

I've experienced the same situation. Went to the dial pad menu *#*#4636#*#*, changed the preffered network type to LTE/WCDMA and it worked, no more drops. I had to sacrifice 2G, but I doubt if there're other options.

Yeah I've been playing around in that menu, but it seems that the 3g is not that stable either... I'm amazed how 4g can be so stable and such a good signal, and the others can be so bad... I might try to return it next week and see if they would replace it for this problem.

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Cannot make calls while on 3g. Tmob advised me to switch to GSM as the solution!!

grrr
what a **** workaround!
that was their response... a **** workaorund that degrades my service..
anyone else had this or any thoughts on it?
Don't switch to GSM, switch to AT&T!
I am not a fan-boy for any of the carriers, but I must say that over the years I have gotten excellent service from ATT - except for when they changed to Cingular, which was a collection of regional companies with regional problems and inability to service - IMHO - a truly mobile client (like I live on the East Coast, but kept a west coast cell number - Cingular couldn't understand or deal with that one)...and the coverage is now better than Verizon's (not to mention the phones and the fact that you can do high-speed data and a call at the same time).
Did T-Mob start pro-rating their release contracts yet?
Don't know.
Am in the uk so cannot get at and t..
boo!
yep, get the same issues, whereabouts are you? im in rainham, and have to turn off the 3g to get reliable incoming calls and make calls, dont have to go too far and it works ok!
romford / ilford seem to be ok with 3g switched on.
I'm in Ilford and when set to Auto band miss calls intermittently so can't use that setting reliably. I wondered if there was a way to set the phone to use only 3G so it doesn't keep trying to switch between 3G and GPRS?
I'm from Indonesia and discovered that sometimes when my network switches me to 3G automatically, I can't receive or make voice calls.
So, I went to phone -> menu -> options -> band -> select network type to GSM istead of AUTO or WCDMA
Unfortunately, I left the 3G coverage area before I had a chance to see if it made any difference
fil said:
yep, get the same issues, whereabouts are you? im in rainham, and have to turn off the 3g to get reliable incoming calls and make calls, dont have to go too far and it works ok!
romford / ilford seem to be ok with 3g switched on.
Click to expand...
Click to collapse
Same here, in central London - have been ranting about this for some time over at Modaco eg here. Not a clear answer apart from perhaps swapping the handset but its hit and miss
Its a really severe problem and I'm losing the plot a little with it. Gutted.
BTW, if you need a way to quickly switch between the two modes, read http://forum.xda-developers.com/showthread.php?t=345524
There are about fifteen threads about this on here and on Modaco. Its a fact of life with 3g and HTC devices.
It is primarily down to relationship between the network cells and the device.
3G cells are notoriously unreliable and need a lot of maintenance - if you report a problem cell to your network, they may check it out - although they use their own testing to determine which cells need fixing.
Some devices do have weaker transceivers and hence the odd occasion where a device swap helps - but 99 times out of 100 its the network cell. And thus the reason that users find their device works fine on 3g in another location.

Is this normal? Signal Loss

Hi:
I have a Tilt on AT&T's network. Today I was about an hour away from home, and noticed a complete loss of signal. My other phone, a Motorola Razr V3xx, had 3 bars of signal at the same time. I had this same problem in the same rural area before, and just assumed there was nothing I could do about it.
This time though I decided to turn off 3G on the Tilt (since I know it can sometimes interfere with reception), and still nothing. Then I did a soft reset (still had 3G off), and I finally found a signal, as well as the Roaming icon.
Is this normal behavior? The Razr also has 3G, but apparently must switch over to edge when it is in a non-3G area. Why would my Tilt need to be manually reset in order to find a signal?
Thanks!
Hi:
I'd really appreciate any reply
Even if it's to tell me that this is unheard of behavior. My warranty is about to expire, and need to have my phone replaced before it expires if this is a fault unique to my phone.
Thanks again!
cincy1020 said:
Hi:
I have a Tilt on AT&T's network. Today I was about an hour away from home, and noticed a complete loss of signal. My other phone, a Motorola Razr V3xx, had 3 bars of signal at the same time. I had this same problem in the same rural area before, and just assumed there was nothing I could do about it.
This time though I decided to turn off 3G on the Tilt (since I know it can sometimes interfere with reception), and still nothing. Then I did a soft reset (still had 3G off), and I finally found a signal, as well as the Roaming icon.
Is this normal behavior? The Razr also has 3G, but apparently must switch over to edge when it is in a non-3G area. Why would my Tilt need to be manually reset in order to find a signal?
Thanks!
Click to expand...
Click to collapse
I'm not sure why but your phone should have switched automatically. For me, I have my band set to GSM manually.
Are you using usually using 3G with no problem? There's a hardware fault in some devices that will appear about a few months of usage where 3G becomes inoperative. When connected on 3G calls will fail, and one needs to force GSM and reboot to be able to use the phone again. Return to service center needed for repair, mine is there now.
Hi:
Thanks so much for your replies!
I think I probably need a replacement phone, so I guess on Monday I'll call and spend the 15+ hours p) on the phone to AT&T to get a new one, lol.
Kilrah, yes my 3G usually works fine, but apparently when I go into a non 3G area it just loses signal. My phone never really gets great reception anyway, so hopefully the replacement will be an all around improvement.
Thanks again!!

Diamond drops from HSDPA -> G/3G during calls

Hi all, I'm wanting to know if anyone else seems to be experiencing an issue where during a call the signal icon will change from H to G and the quality of reception / voice also drops to what resembles a non-3G phone.
This seems to happen quite often regardless if the call is inbound or outbound. I can be sitting at my desk and have what appears to be full reception with the H icon, then 2-3 minutes into a call (still sitting at my desk) the icon will change to G and from the quality degradation it must be reducing to 2G... why is this? I could understand if I was walking around but it happens regardless and will never go back up to H during a call only once the call has ended... is this a limitation of the cell network/carrier?
I'm using Dutty's v4, radio 1.09.25.23, Olinex 1.93 hardspl. Network carrier is Optus and I'm located right in the middle of the city - Melbourne, Australia.
I'm wanting to try some of the newer Raphel radios but need to get Security Unlocked first - already PM'd Olipro... just waitin
Any comments ?
Hi,
Same problem to me... downtown of the fifth biggest city in France...
Don't worry if I may say so: the phone is the problem. it has crappy reception, probably the crappiest of all time... I have tried any possible Radio ROM available, none of them changed a signle thing...
Worst HTC phone ever made for reception... All my friends with way cheaper phones have at least four to five bars when they are at my place, I don't get that... but all my other phones do.
Eve worse: the phone totally disconnects from network when I have one or two bars of H or 3G... I receive NO phone call, no SMS and I am notified two days later (30 voice msgs, fifty SMS... all sent two days ago). I even had issues at work becaus eof all this, people complained they couldn't reach me for hours and days...
I now have to set it back to G alone (switch off H or 3G that I want to use all the time...), which is a shame for such an advanced device...
Correct me if I'm wrong, but you're not supposed to get a H during calls, maybe for video calls, I'm not sure. But for regular 3G calls, you shouldn't get a H, H should only appear when there is data transfer, like when using Internet for example.
vale|46 said:
Correct me if I'm wrong, but you're not supposed to get a H during calls, maybe for video calls, I'm not sure. But for regular 3G calls, you shouldn't get a H, H should only appear when there is data transfer, like when using Internet for example.
Click to expand...
Click to collapse
I'm not really qualified to comment except from my own experience... My phone always has the H symbol, when there is no data activity then the H symble is faded/semi transparent and becomes solid as soon as I make a call or transfer data (eg. updating weather) and I never have the 3G icon - always H or G. I belive this may be related to the operator and the frequencies they use for both HSDxA and 2G modes.
Probably for about 80% of my calls I'll keep the H symbol, but when it drops to G it's really annoying as the quality turns to sh*t
My phone never seems to be able to hold a signal.
I'm on the 3 network in Australia & my phone doesn't stick to the network. If I choose options under the phone and press 'find network' a couple of times it will lock on, but then minutes later I get the 'searching for network'. Over & over again.
My phone is unlocked using the Olinex method, my radio is current & I can't even recieve incoming calls or texts...outgoing is fine (when I've got network0 & I can use browse the internet & use GPS etc...just nothing incoming...
i have a theory on this its called " crap design"! i thinks its because the internal antenna is towards the bottom of the device so when you hold it you are covering the antenna.
try holding the phone with just two fingers trying not to cover the back (below the battery ) this works for me! i only say this out of observation
Could just be the way the network is configured for HSDPA. Voice traffic can be pushed on to 3G (or release 99 as it is sometimes called) to reduce the loading on the HSPDA carrier / layer.
See it as a good thing
Most handsets I have owned usually drop from HSDPA or 3G or GPRS during a voice call, probably just a design feature to save battery life. Should latch back on after call though. I have to say though, I had the MDA compact IV and the reception is positively shocking! dropping signal is soon as I picked it up and i'm in a good signal area! On its way back to T-MO as I speak as this wasn't the only issue. Shame, great form factor as well.
Symbols on your phone are just that symbolic, they don't always mean what you think they mean.
If a UE is on your desk in idle mode and it looks like you have a great signal and a H displayed, great. It means that it is measuring the quality of the network and you have the ABILITY to hold a HS data session should you want. The reception barrs on most 3g UE's aren't a measure of the radio reception but of the amount of noise. More bars less noise, less bars noisey environment.
If you make a voice call, there is no way any decent network would use HS to carry your call as it is wasting resource somebody else could use and of course pay for. Once in a call the UE has to monitor many things and also maintain that call or data session. In simplistic terms if the conditions do not allow the call to be carried over 3G it will step down to 2G. If it was a data session it could go from HSDPA to 3G, then 3G to GPRS.
Also a network could easily by the swap of a 1 or a 0 carry your voice call over 2G without you knowing at all, freeing up that 3G network that cost billions to roll out and pay licence fees for, for data which they can charge more for.
idrisito said:
i have a theory on this its called " crap design"! i thinks its because the internal antenna is towards the bottom of the device so when you hold it you are covering the antenna.
try holding the phone with just two fingers trying not to cover the back (below the battery ) this works for me! i only say this out of observation
Click to expand...
Click to collapse
I think they made a mistake in the International English manual where it says the antenna is located at the bottom. Either that or it's different for different regional phones. If you download the HTC Touch Diamond_Asia_English_Manual_Manual_080521.pdf or HTC_Diamond_User_Manual_Asia_WWE.pdf from HTC's site, it shows the antenna being at the top next to the camera.
simpsoa said:
Hi all, I'm wanting to know if anyone else seems to be experiencing an issue where during a call the signal icon will change from H to G and the quality of reception / voice also drops to what resembles a non-3G phone.
This seems to happen quite often regardless if the call is inbound or outbound. I can be sitting at my desk and have what appears to be full reception with the H icon, then 2-3 minutes into a call (still sitting at my desk) the icon will change to G and from the quality degradation it must be reducing to 2G... why is this? I could understand if I was walking around but it happens regardless and will never go back up to H during a call only once the call has ended... is this a limitation of the cell network/carrier?
I'm using Dutty's v4, radio 1.09.25.23, Olinex 1.93 hardspl. Network carrier is Optus and I'm located right in the middle of the city - Melbourne, Australia.
I'm wanting to try some of the newer Raphel radios but need to get Security Unlocked first - already PM'd Olipro... just waitin
Any comments ?
Click to expand...
Click to collapse
it's not the phone its the operator fault i have the same prob even with nokia's...if the person on the other part of the line is on gsm the operator will switch u on gsm network...they do this because they don't wont to use often the 3g network
DeadGuy said:
it's not the phone its the operator fault i have the same prob even with nokia's...if the person on the other part of the line is on gsm the operator will switch u on gsm network...they do this because they don't wont to use often the 3g network
Click to expand...
Click to collapse
The operators do not do this. Do they switch you to a land line when you call a land line, no. It is all down to radio quality where you are making the call and not what number or type of line you are calling. The phone networks are not that intelligent
beaker656 said:
The operators do not do this. Do they switch you to a land line when you call a land line, no. It is all down to radio quality where you are making the call and not what number or type of line you are calling. The phone networks are not that intelligent
Click to expand...
Click to collapse
Actually, they are, they know what types of numbers you're calling. This is why even for long distance prices, there is a different between calling a land line and a cellphone number. Either way, the system can tell what type of line you're connected to.

[Q] How to prefer 4G over 3G

Here in Wichita, we finally got LTE, so when I got my HTC One, I was thrilled. Sure enough, on any given day, I get anywhere from 5MB to 15MB speed on 4G. On 3G though, even with full bars, I average between .05MB to sometimes all the way up to .5MB speed. Those speeds aren't new, and have nothing to do with my One. Had the same results on my old Evo3D, and E4GT. My question really is, is there some way that I can force the phone to prefer 4G instead of 3G? If my 3G signal is stronger, it uses that, even though the speeds are absolutely terrible.
I have gone in and changed the priority, but through the normal options, the only real choices I have are either Auto, or CDMA/LTE. I have used both options, and see no difference in behavior. Using the dialer menu, I can change it to LTE Only, but of course that makes it so I can't get phone calls.
I really wish there was a toggle to specify which network I want to run on. As it is, if it won't switch to 4G, my workaround is to turn the mobile data off through the toggle, wait a few seconds and turn it back on, then cross my fingers that it will choose to connect to the 4G network.
adarict said:
Here in Wichita, we finally got LTE, so when I got my HTC One, I was thrilled. Sure enough, on any given day, I get anywhere from 5MB to 15MB speed on 4G. On 3G though, even with full bars, I average between .05MB to sometimes all the way up to .5MB speed. Those speeds aren't new, and have nothing to do with my One. Had the same results on my old Evo3D, and E4GT. My question really is, is there some way that I can force the phone to prefer 4G instead of 3G? If my 3G signal is stronger, it uses that, even though the speeds are absolutely terrible.
I have gone in and changed the priority, but through the normal options, the only real choices I have are either Auto, or CDMA/LTE. I have used both options, and see no difference in behavior. Using the dialer menu, I can change it to LTE Only, but of course that makes it so I can't get phone calls.
I really wish there was a toggle to specify which network I want to run on. As it is, if it won't switch to 4G, my workaround is to turn the mobile data off through the toggle, wait a few seconds and turn it back on, then cross my fingers that it will choose to connect to the 4G network.
Click to expand...
Click to collapse
*#*#4636#*#* and go to Phone Information. There you can set the radio mode. You can set it to LTE,CDMA. That will force LTE and give you 1X for voice calls, but if the LTE signal isn't strong enough it drops to 1X and not EVDO (3G).
I will give it a try now that I am on 4.3. I did that on 4.1 not long after release, and it did force 4g, but it prevented me from getting voice calls. I called my number from another phone, while I was just sitting at my home screen with no apps open, and the call never came through. Tried it multiple times from two areas of town to make sure. Anyway, it is worth trying again. Thanks.
Sent from my HTCONE using Tapatalk 4

Reduce 3G to LTE switch delay?

I've looked everywhere and tried too many solutions so I'm hoping someone has an answer here!
As most may know, phones will switch to 3G when LTE has little to no signal strength, but here's my problem with that:
My house has amazing LTE signal, yet several dead spots where I randomly lose LTE entirely.
These spots hit me, push me to 3G, then my phone has an extremely long delay before switching back to LTE, while my mobile Hotspot slows tremendously, lagging games to hell. It's torture!
The only method I've found is switching to LTE only, but then I receive no calls or texts, thus a raging girlfriend appears.
Hopefully someone knows of a way to remove the service switch delay?
Save me from the lag!
HTC One M8/Sprint/ www.Instagram.com/Plastic_Crack

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