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I haven't watched the youtube video, but this is promising. I might consider getting an extended warranty for only 19 bucks for this thing!
Computerworld Article
Squaretrade Warranty
I guess 19 is for the 200 version. I got the 16 gig version and the warranty is 27 bucks.
I saw that too but the guy was a little biased. He didn't show the damage the nexus 7 took at the top right corner when they slipped it off the sidewall
Sent from my Nexus 7 using Tapatalk 2
You realize that that was a commercial for SquareTrade, right?
e.mote said:
You realize that that was a commercial for SquareTrade, right?
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Click to collapse
After watching the video, yes, I do realize that.
It wasn't entirely scientific, but did give the impression that the iPad is far more vulnerable to impacts on the edge and corners. Probably a result of having the glass bezel go all the way to the outer edge as opposed to the thin trim present on the Nexus.
>It wasn't entirely scientific, but did give the impression that the iPad is far more vulnerable to impacts on the edge and corners
The results are irrelevant. The video's purpose is to heighten your sensitivity to drops and water damage, and conveniently includes a link to remove those fears (at only nominal cost, of course).
Of course the iPad is more vulnerable. It has more mass, which means greater impact from a drop. Its metallic back also has less give than N7's rubber back.
e.mote said:
The results are irrelevant. The video's purpose is to heighten your sensitivity to drops and water damage, and conveniently includes a link to remove those fears (at only nominal cost, of course).
Of course the iPad is more vulnerable. It has more mass, which means greater impact from a drop. Its metallic back also has less give than N7's rubber back.
Click to expand...
Click to collapse
This video's purpose was irrelevant. Of course they're trying to sell insurance, so what? The difference between them has little to do with the mass, a 100g sheet of glass will crack when dropped on its edge just like a 200g sheet will. But differences in the design channel the force of impact in different directions, and it seems that on the iPad a lot of that force goes into the glass because it's more exposed. It's perfectly possible to design a rigid metal shell that would absorb more of the impact and deform in a way that wouldn't crack the glass, but that might not be as aesthetically pleasing.
>Of course they're trying to sell insurance, so what?
So it's rather inane to think that the drop comparisons mean anything, which they don't. The drops as already mentioned weren't controlled, which relegate the ensuing damage to random chance. You can play what-if games all you like, but none of your suppositions are reflected in the video.
Your protestations of "possibly" differing construction notwithstanding, it's a rather basic law of physics that a heavier object when dropped will result in a larger impact than a lighter object, c.p. Perhaps iPad is made of sturdier design, but you won't know from this video, or from empty pontifications.
50 Bucks if you want the ADH on the 16gb not to bad...Will be getting it for my wife when I buy her one.
hunterhp said:
I saw that too but the guy was a little biased. He didn't show the damage the nexus 7 took at the top right corner when they slipped it off the sidewall
Sent from my Nexus 7 using Tapatalk 2
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Click to collapse
Noticed that myself: 1:14 "Glass looks okay....." ( edit out screwed up corner ) "Back looks pretty good."
Still its good to hear if I drop this once there is a chance it won't shatter the screen, like every other non-ipad device.
16 Gig is actually 29.99 not 27
I bought my warranty last night. It was 39.99 for 2yrs plus accidental for my 16 gig
Sent from my Nexus 7 using xda premium
e.mote said:
>Of course they're trying to sell insurance, so what?
So it's rather inane to think that the drop comparisons mean anything, which they don't. The drops as already mentioned weren't controlled, which relegate the ensuing damage to random chance. You can play what-if games all you like, but none of your suppositions are reflected in the video.
Your protestations of "possibly" differing construction notwithstanding, it's a rather basic law of physics that a heavier object when dropped will result in a larger impact than a lighter object, c.p. Perhaps iPad is made of sturdier design, but you won't know from this video, or from empty pontifications.
Click to expand...
Click to collapse
I'll leave the pontifications to you, you seem quite good at them.
If their aim was just to sell insurance they'd have biased the drops to show the Nexus 7 taking more damage in the hopes of frightening all those new Nexus owners. Obviously. The same people (squaretrade) posted a video a while ago showing that simply attaching a smart cover to an iPad might protect the glass from cracking. (because it will alter the force distribution). Why did they tell people to go and buy a cover instead of buying their insurance?
And there's no 'possible' about it - the construction of the iPad is radically different to the Nexus 7. The iPad is heavier, but most of the difference in weight is due to the larger battery, what matters is the way the glass is mounted (and the actual composition of the glass, which can alter its resistance to breakage by as much as three times).
No-one ever claimed these tests were scientific or controlled, don't know why you're getting your panties in a twist over that.
charlesky said:
I'll leave the pontifications to you, you seem quite good at them.
If their aim was just to sell insurance they'd have biased the drops to show the Nexus 7 taking more damage in the hopes of frightening all those new Nexus owners. Obviously. The same people (squaretrade) posted a video a while ago showing that simply attaching a smart cover to an iPad might protect the glass from cracking. (because it will alter the force distribution). Why did they tell people to go and buy a cover instead of buying their insurance?
And there's no 'possible' about it - the construction of the iPad is radically different to the Nexus 7. The iPad is heavier, but most of the difference in weight is due to the larger battery, what matters is the way the glass is mounted (and the actual composition of the glass, which can alter its resistance to breakage by as much as three times).
No-one ever claimed these tests were scientific or controlled, don't know why you're getting your panties in a twist over that.
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If the "true" purpose of the video is to sell more insurance (only they know for sure) then they most certainly did the right thing by making the iPad look more fragile. Reason being, despite the N7 being a new tablet, the iPad currently have the most market share compared to the N7, and the iPad costs more so there's a higher chance people would want to insure their $500 iPad than their $250 N7.
CooLoserTech said:
16 Gig is actually 29.99 not 27
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I had the price quote based on $250, and not for the total price I paid including tax and shipping. My quote was 26.99.
But just based on pure physics, F=m*a, so of course the Ipad will hit with more force than the n7.
When I went to the check out part, apparently the coverage for accidental drops and whatnot is not included in that warranty. Its an extra $33. But no deductible. I wish I would have known about this place a few weeks ago
>If their aim was just to sell insurance they'd have biased the drops to show the Nexus 7 taking more damage in the hopes of frightening all those new Nexus owners. Obviously.
My, such certitude. It must be nice to know everything.
I'm not blessed with such gifts, but taking this thread as a microcosm, then there apparently is no need to "frighten" the viewers to secure the desired response. Of the 8 people with replies in this thread, two have responded they will be buying a policy, one has looked up pricing (which is halfway there). One has already bought, so we'll exclude him.
The sample size is admittedly small, but two, possibly three, out of 7 is a wonderful conversion rate for an advertisement.
I'll leave my credentials at the door, but I would posit that there is no need to "scare" people. It's enough to heighten their sensitivity to effect the desired behavior.
Additionally, given that this material is directed at the geek set (who tend to be more fanboys than not), then positioning the N7 as the "winner" would more likely secure a favorable reception than if the N7 had come out the "loser." Per selective input, we tend to filter out material we disagree with. HEY, WE KNOW ANDROID AND NEXUS 7 RULE, RIGHT? AND HERE'S YET MORE PROOF. Indeed, some had mentioned of bias in assessing N7's damage.
Yes, the above are suppositions. But they're supported with evidence and reasoning, rather than hot air.
>Why did they tell people to go and buy a cover instead of buying their insurance?
Because that would make it obvious that it's an advertisement. Adverts are most effective when you don't think of them as adverts. Per above, you don't need to hit people on the head with a hammer. A nudge usually works better.
>If the "true" purpose of the video is to sell more insurance (only they know for sure) then they most certainly did the right thing by making the iPad look more fragile.
Actually, no. The target audience for this advert is mainly N7 owners. It's a common tendency for people to check for reviews and comparisons of their new purchases AFTER they buy, to look for affirmation of their choice.
Another tendency is that people are most receptive to buying a policy immediately before or after their main purchase, ie N7 owners at this point. If you've already had your tablet for a while, then you are less likely to buy a policy.
e.mote said:
I'll leave my credentials at the door, but I would posit that there is no need to "scare" people. It's enough to heighten their sensitivity to effect the desired behavior.
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You have credentials? You mean you work in insurance?
It certainly makes sense to capitalise on the popularity of geek-toy-destruction videos and provide something amusing that will get your name in front of people. But it seems an extremely arcane piece of reverse-psychology to purposely rig the results to show tablets surviving all sorts of damage unscathed and claim that will make people want to buy insurance. Why bother buying protection from water damage when you can drop a Nexus 7 in the bath and it'll still work fine? (Er, I really hope no-one actually believes that's OK.)
While I'd agree that people who've just bought a shiny new toy are far more likely to approve of a video that shows said toy beating the competition, wouldn't it make sense to show it suffering some damage? 'Yeah, the Nexus 7 is far tougher than the crappy old iPad, but hey, it can still get a bit dinged up. Don't you want the peace-of-mind that comes with an insurance policy?' Instead, we see people complaining that they're actually trying to hide some minor damage on the Nexus.
I think you're massively over-thinking this. All they wanted to do was make a video people would be interested in watching, so they went outside and filmed themselves dropping a couple of tablets. And that's all there is to it. The iPad's highly-rigid design means it doesn't suffer the issues with screen-lift or creaking that some people are reporting, and the lack of a trim-strip gives it a slightly cleaner line, but it also means it's more vulnerable to impacts - not really surprising.
>But it seems an extremely arcane piece of reverse-psychology to purposely rig the results to show tablets surviving all sorts of damage unscathed and claim that will make people want to buy insurance.
You must have seen a different video than I did.
>All they wanted to do was make a video people would be interested in watching, so they went outside and filmed themselves dropping a couple of tablets. And that's all there is to it.
Why yes of course that's all it is. I'm sure they're just a bunch of fun-loving guys.
>iPad's highly-rigid design means it doesn't suffer the issues with screen-lift or creaking that some people are reporting,
Novel interpretation. Here's a more mundane one: iPad has better build quality.
So today as I was whatsapping and after sending my messaging I turned the screen off to place my note 4 on the table. As I did so while the phone was still in my hand I noticed a crack/ scratch form itself.
Naturally I took it back to Samsung whom refused to take it back saying it was my fault. In the UK we have a sales of goods act in which the dealer must prove that there is no inherent fault if the product is faulty within 6 months. They just outright refused me.
I will give the head office a call tomorrow and if that gets me nowhere I'll take it to a small claims court.
bozdag said:
So today as I was whatsapping and after sending my messaging I turned the screen off to place my note 4 on the table. As I did so while the phone was still in my hand I noticed a crack/ scratch form itself.
Naturally I took it back to Samsung whom refused to take it back saying it was my fault. In the UK we have a sales of goods act in which the dealer must prove that there is no inherent fault if the product is faulty within 6 months. They just outright refused me.
I will give the head office a call tomorrow and if that gets me nowhere I'll take it to a small claims court.
Click to expand...
Click to collapse
Ouch. I am not in the UK but I am interested to see how this all turns out
Thanks, the worst part is that I actually watched as the scratch formed itself and grew bigger.
My hypothesis is that it may have been caused by heating and cooling of the phone.
My Note 4 did get pretty warm one time at which point it throttled itself. Hope someone at Samsung actually
knows how the UK law operates and sorts this out.
That seems like a crack, do you have a gap to the near edge there ? Im pretty sure the tiny gaps the phone has are to prevent exactly this type of cracking the screen against the metal edge due to heat cycles
Update: There are now three scratch/cracks which are parallel. I am beyond upset with Samsung and their unwillingness to sort this issue out.
I hope this doesn't happen to me x_x I doubt anyone would believe me if I told them that at best buy or something
Holy sh*t dude.
Let me know how this goes tomorrow. That is NOT cool.
That's not looking good at all, you should repost your story and photos on Samsung's Facebookpage and Google Plus page for everyone to see and hope that they will reply to you there. It might be a way to get around the denied reply you got from techsupport.
/ Magnus
You obviously have a faulty unit. Raise hell and don't give up until they replace it.
Another "phone crack by itself" thread? Those usually don't fly too well here and usually amounts to, the OP just talking a lot of hot air I'm just eating the cost of repair if he doesn't have insurance.
shook187 said:
Another "phone crack by itself" thread? Those usually don't fly too well here and usually amounts to, the OP just talking a lot of hot air I'm just eating the cost of repair if he doesn't have insurance.
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Cool story bro. You wouldn't believe it until it happens to you. At the end of the day, if I were to scratch or crack my phone, I wouldn't give a **** and just replace the screen myself.
But in this case, I am disappointed with a phone I purchased less than 2 weeks ago. I'd expect it to be defect free for £630 and if it does have a defect Samsung should have taken it back.
I've never owned an Apple phone before, but I have purchased headphones from the apple store before which when it went faulty after 11 months they swiftly refunded it according to the 'sales of goods act' which the manager lady there said so herself. The lads at Samsung need a sales law seminar.
I see little leprechauns in my garden at night and no one believes me.
My Note 2 has a crack that runs diagonally from the upper left to the lower right. One single continuous crack that mysteriously showed up out of the blue. No spider webbing or whatever. I did NOT drop my phone. I did not witness the crack appear, as the OP, but did notice it shortly after I had been for a walk out in the heat. I have always been convinced that it was a fault in the glass to make it crack in this way. Phone still works fine and I never pursued the issue with Samsung (I had owned the phone approximately 7 months when said crack occurred.) I work at a college and have seen a huge amount of cracked screens...all spiderwebbed and nasty...mine is just the one diagonal edge to edge anomaly. So yeah, I believe it could happen. Good luck getting Samsung or the carrier to do anything about it though. I do wish you well on your endeavor.
"Tapatalk"
bozdag said:
So today as I was whatsapping and after sending my messaging I turned the screen off to place my note 4 on the table. As I did so while the phone was still in my hand I noticed a crack/ scratch form itself.
Naturally I took it back to Samsung whom refused to take it back saying it was my fault. In the UK we have a sales of goods act in which the dealer must prove that there is no inherent fault if the product is faulty within 6 months. They just outright refused me.
I will give the head office a call tomorrow and if that gets me nowhere I'll take it to a small claims court.
Click to expand...
Click to collapse
If you have the option, just try a different location to do the exchange. That doesn't look like a typical crack.
Happened to my s4, the thread is still going I think. It cracked like that in my pocket. I think it was from heat of my thigh and the cool air or something. Samsung told me I must have dropped it for that to happen. And in the end I sold it on eBay for spares and got like £200 for it.... Best of luck.
Hendrickson said:
Happened to my s4, the thread is still going I think. It cracked like that in my pocket. I think it was from heat of my thigh and the cool air or something. Samsung told me I must have dropped it for that to happen. And in the end I sold it on eBay for spares and got like £200for it.... Best of luck.
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I hope extreme cold to warm won't make that happen.. It's about to be that freezing time of the year x_x
Could you update the OP with the additional cracks?
Sent from Z3 using Tapatalk.
That got me scared because I have a scratch in a similar place - not reaching the border and much smaller though. I hope it's just a scratch..
Samsung really became Samsuck lately.....
I'll never go back to Samsung again after I replace my S-2. The best smartphone made by Samsung ever. All the rest is a pure miss by them.
To OP and fellas with cracked screens....good luck on your way and a pro tip......Don't buy Samsung anymore...they just need money....your money....that is all their aim is....purchase another device which is "better"....sadly...
my 0.02€
Hi all,
For those of you cares about scratches on your screen; you'd better put on a screen protector.
Upon noticing a tiny little one centimetre scratch on my phone I am outraged to find that it is no where to be found in the listed Official $am$ung Specifications for this phone, the Corning Gorilla Glass 4 announced on 20/Nov/2014, as a feature.
As a matter of fact that such protection mechanism is of right now industry wide standard practice. And as to why I find a tiny little scratch on my phone is evidence that $am$ung did not employ a proper screen protection on this massively expensive cellphone MADE CHEAPLY.
As a result those of you who might not be aware should check to see if your cellphone's screen contains little to many scratches. At least with my cellphone I find that the screen protection was inadequate due to this scratch. To bring all of you reading this to the attention of my phone being "Made in Vietnam"; could it be a reason why $am$ung did not include and mention Corning Gorilla Glass 4 in its specifications website. Such a product is a shame for $am$ung to announce the release to its consumers. The fact is now clear that $am$ung's Note4 is a overpriced product with incompetent design and after sales services, ie, firmware update delay and rumours in the media. Evidently, as seen on this forum there were clones and fakes of this cellphone which degrades the name and value of it to the lowest in comparison to other major companies and brands of smartphones and tablets.
Further more to this outrage upon less then three months (since 17/Oct/2014) of the release of Note 4, it has already made news the new Note 5 is coming soon.
This is almost like that $am$ung has admitted that this Note 4 is an utter failure and would kindly likely to stop production and support of any of its variants in favour of a New Market segment to the new Note 5. This is all nothing but to drain the global economy on a massive scale of smartphone markets and buyers. As a propaganda of the product from this company, it could have ruined its long built reputations.
Who would want a expensive smartphone without sufficient screen protection ? And now with such discovery, this leads to the conclusion that Note4 is nothing more than a piece of expensive rip-off cheaply built low quality product with a screen that is easily scratched.
Gorilla glass 4 is not a sapphire or diamond and it is scratched by sand for example. You can't blame Samsung for content of your pockets. If I could afford to have a few loose diamonds in my pockets, I wouldn't worry about little scratch.
Sent from my SM-N910T using XDA Free mobile app
........What the heck did I just read?
Let's break things down, shall we?
- NO phone screen is scratch-proof! NONE! Any form of Gorilla Glass is scratch-resistant, but it's just that - resistant! That means scratches can still happen. I also can pretty much guarantee that any other phone you may have had without a screen protector would have small, micro-scratches. Deny it all you want, but as I stated originally, no phone display is scratch-proof.
- Regarding lack of firmware updates, obviously you've never owned a Samsung device (or most other non-Nexus device). Has HTC released Lollipop everywhere for the HTC One (M8)? No. LG G3? Only rolling out in select markets. Heck, even Moto hasn't updated all their Moto X (2014) devices yet, and those are about as close to stock Android as you can get! Part of the blame is on the manufacturer, part on the carriers. So if you think Samsung is alone here, think again!
- Regarding a "cheaply-made" device, it's built better than previous Samsung devices! Sure, an iPhone may seem better built, but it has its own share of problems ("bendgate" anyone?)
- With regards to talk of a Note 5, guess what? A new Note appears every year around October! Just like a new Nexus, a new iPhone, a new HTC One, etc. Any rumor now is incredibly early, and thus is almost pointless to speculate on.
In short, sounds like someone just wanting to rant and be a troll because they didn't bother protecting their expensive phone like they should have. You won't get much sympathy here, as there's really nobody else to blame but yourself. Not Samsung, you.
Corning have said themselves it uses Gorilla Glass 4.Its listed on their website .
http://www.corninggorillaglass.com/en/products-with-gorilla/samsung/samsung-galaxy-note-4
As another poster said, Gorilla Glass isn't 100% scratch resistant, it gives protection but you can still get scratches on the screen.
Anyway, there's no way Corning would list the product as having GG4 if it didn't, that would be commercial suicide.
Also, why would it being made in Vietnam mean it would be of lesser quality?!
:facepalm:
All credibility was lost when you decided to type '$am$ung'.
If you're going to complain, at least be adult about it.
Sent from my SM-N9100
I've have my Note 4 since launch with no screen protection and Not a since scratch.
darekz said:
Gorilla glass 4 is not a sapphire or diamond and it is scratched by sand for example. You can't blame Samsung for content of your pockets. If I could afford to have a few loose diamonds in my pockets, I wouldn't worry about little scratch.
Sent from my SM-N910T using XDA Free mobile app
Click to expand...
Click to collapse
lol
The fact is that you don't even know what kind of glass is implemented on this device.
Devhux said:
........What the heck did I just read?
Let's break things down, shall we?
- NO phone screen is scratch-proof! NONE! Any form of Gorilla Glass is scratch-resistant, but it's just that - resistant! That means scratches can still happen. I also can pretty much guarantee that any other phone you may have had without a screen protector would have small, micro-scratches. Deny it all you want, but as I stated originally, no phone display is scratch-proof.
- Regarding lack of firmware updates, obviously you've never owned a Samsung device (or most other non-Nexus device). Has HTC released Lollipop everywhere for the HTC One (M8)? No. LG G3? Only rolling out in select markets. Heck, even Moto hasn't updated all their Moto X (2014) devices yet, and those are about as close to stock Android as you can get! Part of the blame is on the manufacturer, part on the carriers. So if you think Samsung is alone here, think again!
- Regarding a "cheaply-made" device, it's built better than previous Samsung devices! Sure, an iPhone may seem better built, but it has its own share of problems ("bendgate" anyone?)
- With regards to talk of a Note 5, guess what? A new Note appears every year around October! Just like a new Nexus, a new iPhone, a new HTC One, etc. Any rumor now is incredibly early, and thus is almost pointless to speculate on.
In short, sounds like someone just wanting to rant and be a troll because they didn't bother protecting their expensive phone like they should have. You won't get much sympathy here, as there's really nobody else to blame but yourself. Not Samsung, you.
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The fact is that the device should be scratch proof as with many other devices I own previously. Like Asus TF700T, Samsung Galaxy S3, S4, and S5, iPad 3, 4, Air and Air 2. I don't have any problems with screen protection on these devices.
Despite any slow updates, I do not object that such important updates require multiple processes, however, when it comes to priority on servicing its customers none of its models updates should be in a serial manner but as a parallel. That's to say this process should be consistent not intermittent.
smdh
Batfink33 said:
Corning have said themselves it uses Gorilla Glass 4.Its listed on their website .
http://www.corninggorillaglass.com/en/products-with-gorilla/samsung/samsung-galaxy-note-4
As another poster said, Gorilla Glass isn't 100% scratch resistant, it gives protection but you can still get scratches on the screen.
Anyway, there's no way Corning would list the product as having GG4 if it didn't, that would be commercial suicide.
Also, why would it being made in Vietnam mean it would be of lesser quality?!
:facepalm:
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I am not satisfied with the screen protection compared with older products which I own previously and had no screen protections problems.
The fact is that generally if it is made with quality then I should not have seen a scratch on the screen.
And if it is made in Vietnam I am only speculating as to why they have chosen this route and produces a screen which is capable of being scratched easily.
kinghu said:
All credibility was lost when you decided to type '$am$ung'.
If you're going to complain, at least be adult about it.
Sent from my SM-N9100
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Tell me what's __wrong__ and immature (as you suggested) with $am$ung ?
This is the fact that a unhappy user does not like to type its name in the proper form.
ciscostud said:
I've have my Note 4 since launch with no screen protection and Not a since scratch.
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And how does this justify that Samsung did not list the type of screen protection on its specifications web page??
tauzins said:
smdh
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Tell me, do you put a screen protector on your phone or not?
Redefined301 said:
Tell me, do you put a screen protector on your phone or not?
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Oh yeah and don't tell me that you can not complain because Samsung did not officially list the type of screen protection on their specifications web page.
And if you do scratch your phone unconsciously, should you mind that Samsung did not want to provide a proper screen protection nor do they want to tell you exactly what is the form of screen protection they have implemented on Note 4. But, instead leave you to wonder what screen protection is on the phone and let's wander into third party websites which lists the device as with Corning Gorilla Glass 4.
The fact is that Samsung did not formally acknowledge that this device has Corning Gorilla Glass 4.
Mind you, if you do get a scratch on your screen, how would you feel about your new device being scratched and becoming ugly and do not look like new.
We're not your enemies here - take a breath. Clearly you're upset and feel wronged or deceived in some way.
Vote with your wallet and buy an alternate brand next time.
For what it's worth, I'm pleasantly surprised at how well-built my Note 4 is. It doesn't have a single scratch or scuff on the screen of any kind. I keep it in my pockets and leave it on surfaces without a thought. It's also survived three heavy hits onto solid tiled floors from about one metre without so much as a ding on the band or anywhere else. I don't have any case or screen protector either.
By contrast, my old 5s hit the same tiled floor from a lesser height and had two significant dents in the alu band and looked like the screen was about to submit at any moment.
This is not meant as a boast but rather to say my experience is different to yours.
Sent from my SM-N9100
How is it Samsungs fault that you, by not fitting a screen protector, have scratched your phone?
I don't use screen protectors. If the screen gets scratched, it's my fault. Take some responsibility and stop blaming others.
andythilo said:
How is it Samsungs fault that you, by not fitting a screen protector, have scratched your phone?
I don't use screen protectors. If the screen gets scratched, it's my fault. Take some responsibility and stop blaming others.
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As everybody said, nothing is scratch resistant...just use a screen protector and that's it.
BTW i had mine for 2 months and no scratch or whatsoever
... And the important takeaway here is that no company has a scratch-proof screen. Just because you never noticed a scratch on a previous device does not mean it was scratch-proof. No company has ever made such a claim either, because they know they'd be sued pretty darn quick for false advertising.
andythilo said:
How is it Samsungs fault that you, by not fitting a screen protector, have scratched your phone?
I don't use screen protectors. If the screen gets scratched, it's my fault. Take some responsibility and stop blaming others.
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lol
I am not saying that, but they did not list it in the specs, how do you know what do you get?
Ashatar said:
As everybody said, nothing is scratch resistant...just use a screen protector and that's it.
BTW i had mine for 2 months and no scratch or whatsoever
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Totally defeats the purpose of Corning Gorilla Glass by using a screen protector.
So apparently my S6 Edge's screen cracked, edge to edge, precisely, diagonally UNDERNEATH THE GLASS..
This blows as basically Samsung won't do anything about it, ATT won't do anything about it. I won't be able to trade it in for ATT Next, and basically screwed the 914 dollars for this phone.
Sure the phone still works, there are no issues, but the crack is horrible to the eyes.
I can tell you as a first time Galaxy buyer, I already bought a LG G4, and plan on doing an insurance claim which will cost me 200 dollars and try and sell it or something, then I will never think about buying a Samsung device again. Poor quality control.
I am just saying, very disappointed with Samsung on this..
Did you get insurance?
Sent from my SAMSUNG-SM-G925A using Tapatalk
kejar31 said:
Did you get insurance?
Sent from my SAMSUNG-SM-G925A using Tapatalk
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Yes, it just costs 200 dollars to use. I remember when insurance was only like 50 bucks.
I got an LG G4, Samsung agreed to replace the screen, so once I get that done I'm just going to sell the phone.
Sent from my LG-H810 using Tapatalk
y2kbadbug said:
Yes, it just costs 200 dollars to use. I remember when insurance was only like 50 bucks.
I got an LG G4, Samsung agreed to replace the screen, so once I get that done I'm just going to sell the phone.
Sent from my LG-H810 using Tapatalk
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I thought if you didn't use insurance in 6 mk month's or a year it drops down to 100.. Might be in your best interest to call and double check
Sent from my SAMSUNG-SM-G925A using Tapatalk
http://www.att.com/shop/wireless/services/mobileinsurance-sku1040075.html
Notice this piece... "Enrolled customers that are claim-free for 6 consecutive months or more can save 25% to 50% off the standard deductible"
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Mine did the same, att didnt do anything for me and samsung wouldnt either. I just gave up on it and ate it... Cracked screen after 2 weeks and no drops lol
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MrPlNK said:
Mine did the same, att didnt do anything for me and samsung wouldnt either. I just gave up on it and ate it... Cracked screen after 2 weeks and no drops lol
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I have a hard time understanding how this is possible. I've dropped my phone several times and never cracked the screen. Stop putting your phone's in skinny jeans lol
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Man idk. Im sure youve seen me around, im a phone whore and buy pretty much every highend android phone that drops and somehow this s6 cracks in my pocket. Blew my mind.. Whatever ill be off to something new soon
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My phone was not in my pocket.
It was gently resting on a solid surface. I picked it up, used it, was fine, set it down, picked it up again, cracked screen. The screen looks more like a tension crack than anything.
Samsung said they might be willing to cover it under warranty since there is NO impact marks at all. So I shipped them my phone and I am waiting. If they don't fix it, I'll insurance claim it. Either way after all is said and done I will basically sell the phone as I bought the G4 and its so much better.
I'm a union laborer and keep my phone in my pocket at all times with just the slim grinke case and every once in a while I lean on it hard or something hits it I get worried look at it and it's always good
So Samsung just told me that YES the crack is only on the inside of the screen, that the screen itself does not appear to be damaged. However, they will not cover it under warranty.
I shall vow to never purchase a Samsung product ever again. This phone has been a nightmare when it comes to quality control.
Original cost was 235. With enough complaining I got it down to 108.
My S6 glass did get a thin crack from the right side of the home button to the edge of the screen after one day of use. Did not drop it, or any abusive treatment, the day I used it.(Kept in my jacket pocket when it was not in use)
Returned it to be checked and hopefully repaired, but no such luck. Got it back unrepaired and had to pay the cost for the check. (Explanation from the workshop was that the glass on the S6 does not break, and this was their first case, so no warranty repair)
Will check with Samsung directly, but based on the other posts in this tread i'm not to optimistic.
Has anyone got a cracked glass repaired on warranty?
Just a comment to those with this phone that *haven't* had this issue, you have to remember that engineering and QC are essentially a numbers game. Areas that might have problems aren't going to go bad 100% of the time, even under duress.
If anyone remembers the days of bad pixels, they didn't happen to every screen. And the manufacturers were basically balance the cost of the technology, QC, and warranty claims. It didn't serve anyone for people to say, "But *I* don't have bad pixels," when others users are reporting that they are not only having bad pixels cropping up with new devices *and* the manufacturer told them to pound sand.
The edge screens are a new innovation and are going to have some sort of failure rate. Samsung can't produce hundreds of thousands of devices and not have at least one failure that had nothing to do with the end user.
This probably didn't pop up frequently enough (or at all) during testing and QC didn't have adequate means to identify devices that might experience this failure (perhaps due to the way the screen or display is mounted to the phone chassis) and, now that there are enough numbers in the wild, people are experiencing a problem that is clearly the fault of the manufacturer.
Samsung then compounds the issue by saying they won't fix or replace it under warranty.
That's pretty shameful. I say this as someone with a lot of Samsung devices.
Also, remember that Samsung has a pretty long history of defects that they wouldn't deal with under warranty. The original Galaxy S had GPS problems that essentially rendered that feature unusable on a large number of devices and Samsung did nothing and offered no warranty service despite it clearly being manufacturer defect.
Let's focus on the problem rather than tell people that are reporting it to stop wearing skinny jeans.
This same thing happened to me, I have a hairline crack going from the top left of the phone all the way down to about 1 inch from the bottom left, from the edge to just past the edge in a curve.
I never dropped the phone, and it's in a case... no marks on the case nor on the phone that would indicate it had a fall and I know I didn't drop it. And I don't wear skinny jeans either.
I am thinking there must be a design flaw on these curved screens (I notice the phone does get very hot when charging, and am thinking if there was a fault in the glass the heat from charging could have caused it to crack?) - anyone hear anything more on it, is it any more rampant than what has been discussed here, any signs of Samsung admitting there may be a flaw in the design and that they would cover it under warranty?
I've only had the phone just about 1 month :\
I had the exact same thing happen to me. It was only about a month after I bought it. Mine was just sitting on the table (face up) and I actually heard it crack. Made a "tink" sound. Never dropped it before and I'm very careful with my phone.
I do have insurance, but I'm not spending any more money on this POS ..
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Hi, i been unlucky and broke the bottom left corner of my note8 screen. :crying: , luckily phone still works even tho there is a tiny hole in corner (guessing i lost the water resistance rating).
The phone still works, so im not in a huge rush to replace the screen because of the cost. But i do have a few questions i hope someone might have the answers for .
1. I have replace screens before in phones ( none my own, i'm usually very careful with my own phones) but this would be my first with water resistance rating. Have anyone of you had success in replacing a screen yourself and feel confidant enough that it still water resistance or even tested it out?
I would like to keep it water resistance for the off chance i ever drop phone in water. I under stand that the screen and back is held together with double sided tape cut to the shape of phone along with a few screens in middle. i'm been looking at screen replacements that's already attach to the center body so i could just have to deal with moving over the insides of phone and dealing with the back cover only
2. Would you recommend that or only ordering the screen?
3. and last question does anyone have a reliable seller(ebay) or online store they recommends. I have a issue before with a Samsung phone that they released a update and it block the use of Non-OEM screens. So i want to make sure i'm getting OEM screen with 0 chances of getting one that Samsung could block.
THANKS!
no recommendations?
If you want to maintain water resistance your best bet is to send it to Samsung. Its actually cheaper that way as well.
For example, I replaced the screen on a S8 Plus myself. I paid $244 for the screen/frame assembly plus had to buy new adhesive for the back door and lost my warranty. I later found out from Samsung they will replace the S8 Plus screen for $217. That includes shipping.
I believe the Note 8 screen is a little more expensive but not much.
check with Samsung support if you are eligible for the 1 free screen replacement thing, you could be lucky
Better of letting Samsung change the screen for approx $250.
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I broken also mine, really small distance from the ground,( basically while I was sitting in the car) but kept an angulation that damaged the hedge and propagated a bit on the side, there is the possibility that the screen replacement will lower the price? Currently 350 eu are a bit too much for me. I am just a bit disappointed because honestly was thinking the gorilla glass would have been much more solid, they should sell it with a custom coverage to encourage people to use a cover. I did my research on the internet where was said in almost every place that the problem of this screen was that would scratch but not easily broke.
I broke mine....180 € in official technical center in Portugal.
trocchietto said:
I broken also mine, really small distance from the ground,( basically while I was sitting in the car) but kept an angulation that damaged the hedge and propagated a bit on the side, there is the possibility that the screen replacement will lower the price? Currently 350 eu are a bit too much for me. I am just a bit disappointed because honestly was thinking the gorilla glass would have been much more solid, they should sell it with a custom coverage to encourage people to use a cover. I did my research on the internet where was said in almost every place that the problem of this screen was that would scratch but not easily broke.
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That's frustrating for sure. The newer gorilla glass on the Note 8 is indeed more impact resistant than before, but it's still glass. 350 euro seems very steep for a screen replacement though...almost double what I expected...
I shattered the screen and damaged the digitizer on my Note8 a little while ago. Found that it was actually cheaper to send it to Samsung for repair than to buy the screen/digitizer. They even replaced the rear glass for $237. I bought mine used, so no warranty for me.
the point is, if for the screen I have to pay more than 30 percent of the value of the phone, and Samsung is advertising a super gorilla glass instead to advice prudence and maybe offer a free cover, I personally could be not so loyal to them in future. If I want to get ripped off I would buy an iphone.
trocchietto said:
the point is, if for the screen I have to pay more than 30 percent of the value of the phone, and Samsung is advertising a super gorilla glass instead to advice prudence and maybe offer a free cover, I personally could be not so loyal to them in future. If I want to get ripped off I would buy an iphone.
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Well, really the point is: if you want a sturdy device that can endure SOME, just SOME abuse, get a CAT device, or at least a samsung active series device, all normal standard devices are subject to scratchs and cracks when dropped, as for the repair price, that is exactly the penalty for not being careful, Just the same as when car accidents occur, the more expensive the car, the more expensive the parts and repair, and, an iphone screen is by no means cheap, my daughter dropped her iphone, and the cost was 220 dollars, but they only changed the outer part, not the lcd panel, the whole screen would have been around 400 dollars
winol said:
Well, really the point is: if you want a sturdy device that can endure SOME, just SOME abuse, get a CAT device, or at least a samsung active series device, all normal standard devices are subject to scratchs and cracks when dropped, as for the repair price, that is exactly the penalty for not being careful, Just the same as when car accidents occur, the more expensive the car, the more expensive the parts and repair, and, an iphone screen is by no means cheap, my daughter dropped her iphone, and the cost was 220 dollars, but they only changed the outer part, not the lcd panel, the whole screen would have been around 400 dollars
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well OK, i will change the screen, but possibly will be my last samsung.
People who broke screen. Did you guys have case and screen protector?