Database Develop

Note 4 scratches/cracks itself!!!

So today as I was whatsapping and after sending my messaging I turned the screen off to place my note 4 on the table. As I did so while the phone was still in my hand I noticed a crack/ scratch form itself.
Naturally I took it back to Samsung whom refused to take it back saying it was my fault. In the UK we have a sales of goods act in which the dealer must prove that there is no inherent fault if the product is faulty within 6 months. They just outright refused me.
I will give the head office a call tomorrow and if that gets me nowhere I'll take it to a small claims court.

bozdag said:
So today as I was whatsapping and after sending my messaging I turned the screen off to place my note 4 on the table. As I did so while the phone was still in my hand I noticed a crack/ scratch form itself.
Naturally I took it back to Samsung whom refused to take it back saying it was my fault. In the UK we have a sales of goods act in which the dealer must prove that there is no inherent fault if the product is faulty within 6 months. They just outright refused me.
I will give the head office a call tomorrow and if that gets me nowhere I'll take it to a small claims court.
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Ouch. I am not in the UK but I am interested to see how this all turns out

Thanks, the worst part is that I actually watched as the scratch formed itself and grew bigger.
My hypothesis is that it may have been caused by heating and cooling of the phone.
My Note 4 did get pretty warm one time at which point it throttled itself. Hope someone at Samsung actually
knows how the UK law operates and sorts this out.

That seems like a crack, do you have a gap to the near edge there ? Im pretty sure the tiny gaps the phone has are to prevent exactly this type of cracking the screen against the metal edge due to heat cycles

Update: There are now three scratch/cracks which are parallel. I am beyond upset with Samsung and their unwillingness to sort this issue out.

I hope this doesn't happen to me x_x I doubt anyone would believe me if I told them that at best buy or something

Holy sh*t dude.
Let me know how this goes tomorrow. That is NOT cool.

That's not looking good at all, you should repost your story and photos on Samsung's Facebookpage and Google Plus page for everyone to see and hope that they will reply to you there. It might be a way to get around the denied reply you got from techsupport.
/ Magnus

You obviously have a faulty unit. Raise hell and don't give up until they replace it.

Another "phone crack by itself" thread? Those usually don't fly too well here and usually amounts to, the OP just talking a lot of hot air I'm just eating the cost of repair if he doesn't have insurance.

shook187 said:
Another "phone crack by itself" thread? Those usually don't fly too well here and usually amounts to, the OP just talking a lot of hot air I'm just eating the cost of repair if he doesn't have insurance.
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Cool story bro. You wouldn't believe it until it happens to you. At the end of the day, if I were to scratch or crack my phone, I wouldn't give a **** and just replace the screen myself.
But in this case, I am disappointed with a phone I purchased less than 2 weeks ago. I'd expect it to be defect free for £630 and if it does have a defect Samsung should have taken it back.
I've never owned an Apple phone before, but I have purchased headphones from the apple store before which when it went faulty after 11 months they swiftly refunded it according to the 'sales of goods act' which the manager lady there said so herself. The lads at Samsung need a sales law seminar.

I see little leprechauns in my garden at night and no one believes me.

My Note 2 has a crack that runs diagonally from the upper left to the lower right. One single continuous crack that mysteriously showed up out of the blue. No spider webbing or whatever. I did NOT drop my phone. I did not witness the crack appear, as the OP, but did notice it shortly after I had been for a walk out in the heat. I have always been convinced that it was a fault in the glass to make it crack in this way. Phone still works fine and I never pursued the issue with Samsung (I had owned the phone approximately 7 months when said crack occurred.) I work at a college and have seen a huge amount of cracked screens...all spiderwebbed and nasty...mine is just the one diagonal edge to edge anomaly. So yeah, I believe it could happen. Good luck getting Samsung or the carrier to do anything about it though. I do wish you well on your endeavor.

"Tapatalk"

bozdag said:
So today as I was whatsapping and after sending my messaging I turned the screen off to place my note 4 on the table. As I did so while the phone was still in my hand I noticed a crack/ scratch form itself.
Naturally I took it back to Samsung whom refused to take it back saying it was my fault. In the UK we have a sales of goods act in which the dealer must prove that there is no inherent fault if the product is faulty within 6 months. They just outright refused me.
I will give the head office a call tomorrow and if that gets me nowhere I'll take it to a small claims court.
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If you have the option, just try a different location to do the exchange. That doesn't look like a typical crack.

Happened to my s4, the thread is still going I think. It cracked like that in my pocket. I think it was from heat of my thigh and the cool air or something. Samsung told me I must have dropped it for that to happen. And in the end I sold it on eBay for spares and got like £200 for it.... Best of luck.

Hendrickson said:
Happened to my s4, the thread is still going I think. It cracked like that in my pocket. I think it was from heat of my thigh and the cool air or something. Samsung told me I must have dropped it for that to happen. And in the end I sold it on eBay for spares and got like £200for it.... Best of luck.
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I hope extreme cold to warm won't make that happen.. It's about to be that freezing time of the year x_x

Could you update the OP with the additional cracks?
Sent from Z3 using Tapatalk.

That got me scared because I have a scratch in a similar place - not reaching the border and much smaller though. I hope it's just a scratch..

Samsung really became Samsuck lately.....
I'll never go back to Samsung again after I replace my S-2. The best smartphone made by Samsung ever. All the rest is a pure miss by them.
To OP and fellas with cracked screens....good luck on your way and a pro tip......Don't buy Samsung anymore...they just need money....your money....that is all their aim is....purchase another device which is "better"....sadly...
my 0.02€

Rear camera lens cover

Just an FYI for anyone else in the same boat.
After going round and round with several local shops to try and replace the rear camera lens on my Note 4 I have finally given in and shipped it off to Samsung. I used their Facebook Customer Service portal. All communication were done through email afterwards.
The first shop ordered the "part" only to finally receive the housing for the lens and not the actual lens. Oooops. That was 17 days wasted. Two other shops swore they could get it fixed but turned up empty handed when they looked in the computer. Samsung just hasn't made this part available yet.
I found the entire chassis (including lens) on eBay for $80 but it ships from England (I'm US) and would take 10-15 days. Plus the hassle of swapping out the components would lead me to outsource it. Which would be yet another sum of money.
The total cost from Samsung (and they paid for priority shipping) is $70 with a promised return of 7-9 days.
Luckily I have my trusty old HTC One to use as a temp. Man this thing feels small.

As a follow up....I received my email from Samsung saying that the phone had been received and repaired. Total cost is $70.65. It does state that phone is OOW (out of warranty) as they most likely discovered it was not a stock ROM or that KNOX had been disabled. Hopefully that doesn't haunt me over the next year.
They show an ETA of 12/19 for return shipping. That would put it at 9 days turn around. Their window of 7-9 days seems legit.

What was wrong with the camera?

Interesting that they said it was OOW, clearly it is not a year old, so are they looking at Knox and considering that voiding the warranty now?

wease said:
Interesting that they said it was OOW, clearly it is not a year old, so are they looking at Knox and considering that voiding the warranty now?
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If you send it to Samsung of coarse they gonna power the phone and when it has something out of sack they will look to see what's up. No reason ever to go to Samsung. I rather get a refurbished device
BAD ASS NOTE 4

wease said:
Interesting that they said it was OOW, clearly it is not a year old, so are they looking at Knox and considering that voiding the warranty now?
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Scratched or cracked camera lense is not covered under warranty. I'm pretty sure at least.
Sent from my SM-N910T using XDA Free mobile app

OOW?
BACARDILIMON said:
If you send it to Samsung of coarse they gonna power the phone and when it has something out of sack they will look to see what's up. No reason ever to go to Samsung. I rather get a refurbished device
BAD ASS NOTE 4
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wease said:
Interesting that they said it was OOW, clearly it is not a year old, so are they looking at Knox and considering that voiding the warranty now?
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Click to collapse
After looking at the info they provided in the email they did not specifically say that the phone is now considered OOW or if the repair was an OOW repair. Once it arrives I will investigate further. They did say, however, that the phone would be factory reset so perhaps this is where they noticed the different ROM. Either way it doesn't matter to me. Its still cheaper than the JUMP program would have provided.
And $70 for a repaired phone vs. $650 for refurbished? I'll take the $70, thank you. I couldn't care less about factory warranty. Its only one year and I'll own Note 5 by then anyway.

jcotterman said:
After looking at the info they provided in the email they did not specifically say that the phone is now considered OOW or if the repair was an OOW repair. Once it arrives I will investigate further. They did say, however, that the phone would be factory reset so perhaps this is where they noticed the different ROM. Either way it doesn't matter to me. Its still cheaper than the JUMP program would have provided.
And $70 for a repaired phone vs. $650 for refurbished? I'll take the $70, thank you. I couldn't care less about factory warranty. Its only one year and I'll own Note 5 by then anyway.
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I would of paid 5 bucks shipping and had phone next day with full warranty. Jump insurance pays for itself and TMOBILE swaps out devices.
BAD ASS NOTE 4

Jump
BACARDILIMON said:
I would of paid 5 bucks shipping and had phone next day with full warranty. Jump insurance pays for itself and TMOBILE swaps out devices.
BAD ASS NOTE 4
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But its not covered under "warranty". This was not a manufacturing defect. It was accidental damage and thus incurs a deductible. And I doubt it would be less than $100 as its entirely internal and would require full unit replacement.
• A non-refundable deductible of $20, $50, $100, $150 or $175, depending on your device, apply to each approved accidental damage, loss and theft claim. Deductible may be collected from you by credit card, debit card or eCheck. A $5 processing fee will apply for each approved mechanical or electrical breakdown claims. Premium Handset Protection covers the device and certain accessories, when required. Accessories covered as part of a loss include standard chargers, batteries, and SIM cards.

jcotterman said:
But its not covered under "warranty". This was not a manufacturing defect. It was accidental damage and thus incurs a deductible. And I doubt it would be less than $100 as its entirely internal and would require full unit replacement.
• A non-refundable deductible of $20, $50, $100, $150 or $175, depending on your device, apply to each approved accidental damage, loss and theft claim. Deductible may be collected from you by credit card, debit card or eCheck. A $5 processing fee will apply for each approved mechanical or electrical breakdown claims. Premium Handset Protection covers the device and certain accessories, when required. Accessories covered as part of a loss include standard chargers, batteries, and SIM cards.
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Oh I see you never stated what was wrong with the lens. People asked and it must of been over looked.
BAD ASS NOTE 4

Clarification
BACARDILIMON said:
Oh I see you never stated what was wrong with the lens. People asked and it must of been over looked.
BAD ASS NOTE 4
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Haha. You're right. I guess its been such a personal quest for me that I instinctively assumed everyone knew what I was talking about. But yes, the camera lens on the rear shattered when the phone was dropped 16" without a case. Funny thing is I didn't even see the shatter as I only looked at the edge when I picked it up. After seeing ZERO damage around the edge I just assumed I got away with it. Nope. Discovered the lens was shattered two days later when I tried to take a picture and the preview screen showed a foggy/hazy shot. My stomach just fell out when I turned the phone over.

jcotterman said:
Haha. You're right. I guess its been such a personal quest for me that I instinctively assumed everyone knew what I was talking about. But yes, the camera lens on the rear shattered when the phone was dropped 16" without a case. Funny thing is I didn't even see the shatter as I only looked at the edge when I picked it up. After seeing ZERO damage around the edge I just assumed I got away with it. Nope. Discovered the lens was shattered two days later when I tried to take a picture and the preview screen showed a foggy/hazy shot. My stomach just fell out when I turned the phone over.
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Damn 16 feet and the phone lived. That's great. Gorrila glass 4 saved ya. They should of added it to camera to
BAD ASS NOTE 4

BACARDILIMON said:
Damn 16 feet and the phone lived. That's great. Gorrila glass 4 saved ya. They should of added it to camera to
BAD ASS NOTE 4
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16 inches

jcotterman said:
16 inches
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That sucks. Sorry read that wrong. Wow they should of done it for free. They tested this phone to be dropped from 3 feet.
BAD ASS NOTE 4

Good Samsung out of warranty service price in getting that part replaced.
Sent from my SM-N910T using Tapatalk

Occurance
Limeybastard said:
Good Samsung out of warranty service price in getting that part replaced.
Sent from my SM-N910T using Tapatalk
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I would assume this will be a very common part replaced. If I were a conspiracy theory guy I'd say it was intentionally designed that way. But now I have a case so if the camera lens breaks again its because the entire chassis was crushed. Or it again fell 16" and landed lens first on a pebble. Which would be my luck.

[Q] Replacing cracked glass on Note 4

My very late, in rush butt started running without realizing that my phone fell out. I got the phone back from a stranger after multiple attempts to unlock my phone and keep it. Anyways, my friends and I, we came to conclusion that my phone was ran over by a car, face down on the asphalt. Tech21 screen protector on it has multiple holes and dents from the surface of the asphalt. Luckily enough, everything is fine but the screen, of course. It cracked every where. Every tallest bumps of the road left a crack on the screen. I can barely read but actual screen is FINE. THANK GOD!!
SOOO end of story. I ordered repair kit on eBay but I was wondering if anyone went through changing the glass on Note 4 yet? am i the first one?? T.T
Edit: it's my first time replacing the glass but I've dealt with similar stuff before. If anyone would like a video of it, I could try to record it. If I crack my screen, people could cry with me or laugh at me.

kndchaos said:
My very late, in rush butt started running without realizing that my phone fell out. I got the phone back from a stranger after multiple attempts to unlock my phone and keep it. Anyways, my friends and I, we came to conclusion that my phone was ran over by a car, face down on the asphalt. Tech21 screen protector on it has multiple holes and dents from the surface of the asphalt. Luckily enough, everything is fine but the screen, of course. It cracked every where. Every tallest bumps of the road left a crack on the screen. I can barely read but actual screen is FINE. THANK GOD!!
SOOO end of story. I ordered repair kit on eBay but I was wondering if anyone went through changing the glass on Note 4 yet? am i the first one?? T.T
Edit: it's my first time replacing the glass but I've dealt with similar stuff before. If anyone would like a video of it, I could try to record it. If I crack my screen, people could cry with me or laugh at me.
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Record it please. I know someone will need to know in the future
Sent from my SM-N910T using XDA Free mobile app

Here's a video:
Hope this helps.

If a car ran you phone over I am very sure you have internal damage. Good luck
BAD ASS NOTE 4

Dropped my phone while riding my motorcycle. Glass cracked but the lcd and digitizer works fine. I ordered new glass online and called all the cell phone repair shops in my city. 1 person said that they have done it before so will be taking my phone this weekend to see if it can be fixed.

kndchaos said:
My very late, in rush butt started running without realizing that my phone fell out. I got the phone back from a stranger after multiple attempts to unlock my phone and keep it. Anyways, my friends and I, we came to conclusion that my phone was ran over by a car, face down on the asphalt. Tech21 screen protector on it has multiple holes and dents from the surface of the asphalt. Luckily enough, everything is fine but the screen, of course. It cracked every where. Every tallest bumps of the road left a crack on the screen. I can barely read but actual screen is FINE. THANK GOD!!
SOOO end of story. I ordered repair kit on eBay but I was wondering if anyone went through changing the glass on Note 4 yet? am i the first one?? T.T
Edit: it's my first time replacing the glass but I've dealt with similar stuff before. If anyone would like a video of it, I could try to record it. If I crack my screen, people could cry with me or laugh at me.
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Click to collapse
parags1982 said:
Dropped my phone while riding my motorcycle. Glass cracked but the lcd and digitizer works fine. I ordered new glass online and called all the cell phone repair shops in my city. 1 person said that they have done it before so will be taking my phone this weekend to see if it can be fixed.
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It would work better if you had the machine to separate the glass from the screen. I will say if the screen is badly cracked up you might have a really low success rate.
why not just buy a whole screen? they are under $200 the last time i checked on ebay. less risk and less headache.
you can even try just the glass after you replace the screen just to do it and if it works you have a back up, if not no loss.
i have a machine and hardly use it cuz how bad people break their screens today, whole screen is the safe bet.
i don't know if its the same in your area but most places charge $100-150 to replace the glass and most places don't reapply new adhesive to the digitizer and glass . so the glass is being held onto the phone by the frame only.

BACARDILIMON said:
If a car ran you phone over I am very sure you have internal damage. Good luck
BAD ASS NOTE 4
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Like your signature says, it's a badass Note 4. I've been handling android phones since MotoDroid and I can guarantee you that there's no internal damage to Note 4. Im still a flashaholic and my phones battery life and performance hasn't been effected at all. Yay me

kndchaos said:
Like your signature says, it's a badass Note 4. I've been handling android phones since MotoDroid and I can guarantee you that there's no internal damage to Note 4. Im still a flashaholic and my phones battery life and performance hasn't been effected at all. Yay me
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I agree completely. I dropped the phone on the road while riding and except the top right corner crack on screen there is no damage. Somewhat surprising because i must be atleast 30 mph and the force with which it fell, should have broken into pieces. Not even the back cover came off the phone.

I just finished after 5 hours of job. I'll post pictures when i can with my friends phone. I got b

kndchaos said:
I just finished after 5 hours of job. I'll post pictures when i can with my friends phone. I got b
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no update?

My screen cracked while snowboarding and Repairs Universe offers a new glass/digitizer assembly for $189. I contacted Samsung and they offered to repair it for $197.77, so for an additional $8 someone will do it for you. The only downside is you'll be without a phone for about 1.5-2 weeks.
I was worried about the stuff from Repairs Universe being genuine Samsung parts (wanna make sure I get a real 1440p screen and not Chinese knock off crap that's only 720p), so I contacted them. They assured me that it is a genuine Samsung screen, but they could have been lying to me just to get a sale. For that extra $8 I'll get genuine Samsung parts and it'll be getting done properly by someone that know what they're doing.
So for anyone that needs a new screen those are two options for you.

Face_Plant said:
My screen cracked while snowboarding and Repairs Universe offers a new glass/digitizer assembly for $189. I contacted Samsung and they offered to repair it for $197.77, so for an additional $8 someone will do it for you. The only downside is you'll be without a phone for about 1.5-2 weeks.
I was worried about the stuff from Repairs Universe being genuine Samsung parts (wanna make sure I get a real 1440p screen and not Chinese knock off crap that's only 720p), so I contacted them. They assured me that it is a genuine Samsung screen, but they could have been lying to me just to get a sale. For that extra $8 I'll get genuine Samsung parts and it'll be getting done properly by someone that know what they're doing.
So for anyone that needs a new screen those are two options for you.
Click to expand...
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That's good to know, thanks for sharing. Yes, I agree, I'd go directly to Samsung as well, considering price is roughly the same.
Any chance you can share the phone/email of the department at Samsung you contacted? Would be good to have that handy.

xxaarraa said:
That's good to know, thanks for sharing. Yes, I agree, I'd go directly to Samsung as well, considering price is roughly the same.
Any chance you can share the phone/email of the department at Samsung you contacted? Would be good to have that handy.
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I went to their website on my phone, clicked on contact us, and did a live chat with one of their customer service people. It'll ask you to choose which product you're contacting them about (phones, TVs, appliances, etc) then what kind of phone. They'll ask for your IMEI number and all that jazz. I found them to be quite polite and helpful.
The only down side is you'll be without a phone for about 2 weeks, so make sure you have a backup phone to use or prepare yourself for terriblewithdrawal from not having your Note...

Guys the people you want to contact isn't Samsung. It's their only authorized repair service in the United States. The name is RSI found in both Plano and Hurst, Texas. Here's their website: www.repairsvc.com
Dealing with them directly should reduce your wait time.

holycow1 said:
Guys the people you want to contact isn't Samsung. It's their only authorized repair service in the United States. The name is RSI found in both Plano and Hurst, Texas. Here's their website: www.repairsvc.com
Dealing with them directly should reduce your wait time.
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FYI I just called these guys and they only replace the whole screen component for a flat $193 and it takes 5-7d.

richlin71 said:
FYI I just called these guys and they only replace the whole screen component for a flat $193 and it takes 5-7d.
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Might as well go through samsung if its that much

btort1 said:
Might as well go through samsung if its that much
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$175 deductible through tmo/assurance. Overnighted brand new phone BNIP, done.

richlin71 said:
FYI I just called these guys and they only replace the whole screen component for a flat $193 and it takes 5-7d.
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Yes, that's the price they charge. I was letting everyone know that these are the guys that Samsung uses. They use genuine OEM parts and are the only repair center in the United States authorized to do Samsung repairs. If you look earlier in the thread, someone said that Samsung charges $197.77 with a 1.5-2 week turn around. As you just said yourself, this method would be $5 cheaper and 2x faster than going through Samsung to get the same place to repair your phone. Just was putting it out there if someone wanted 100% assurance that they were getting genuine OEM parts but didn't want to wait 1.5-2 weeks that Samsung quoted them.

ummduh said:
$175 deductible through tmo/assurance. Overnighted brand new phone BNIP, done.
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Yup same reason I haven't cancelled the tmo 'jump' subscription. You do have to factor in the $10 per month subscription price though, so if you break your phone in 10 months, it's $275.

T-Mobile insurance to replace phone is $175 I just filed a claim on Saturday and got a new phone not refurbished today. The only problem is I had a Note 4 in White but they sent Gray since White was not in stock. I called T-Mobile and complained and got a $30 credit applied to my account so I really just paid $145

Screen scratches after one month

Hey all,
So today a work colleague pointed out from the angle he was sitting at - the scratches on my Note 9's screen. After giving the screen a clean I was pretty horrified to see how scratched the screen had got in just under 1 month of ownership. (see photos - Google Photos Link)
Anyone else had any problems like this? I always keep it in a case, no protector (recommendations please), in my jeans pockets with no keys, coins etc etc. My work phone (Pixel 2 XL) has no marks, scratches or anything and I've had that for at least 6 months and have the same style case too. The phone shop I bought it from was surprised and even the lady serving me showed her Note 8, it was nowhere near as scratched and she said she didn't tend to take care of it and was surprised to see the state of mine. Have got to take it into our town store tomorrow to get their verdict.
Hmm!
Jamie

jamidodger1 said:
Hey all,
So today a work colleague pointed out from the angle he was sitting at - the scratches on my Note 9's screen. After giving the screen a clean I was pretty horrified to see how scratched the screen had got in just under 1 month of ownership. (see photos - Google Photos Link)
Anyone else had any problems like this? I always keep it in a case, no protector (recommendations please), in my jeans pockets with no keys, coins etc etc. My work phone (Pixel 2 XL) has no marks, scratches or anything and I've had that for at least 6 months and have the same style case too. The phone shop I bought it from was surprised and even the lady serving me showed her Note 8, it was nowhere near as scratched and she said she didn't tend to take care of it and was surprised to see the state of mine. Have got to take it into our town store tomorrow to get their verdict.
Hmm!
Jamie
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Just takes a grain of sand for that to occur. Sorry to see that.
Maybe your colleague turned the phone face down and slid it up down the floor or desk when you weren't looking? Typical UK office jokes I recall.
Sent from my SM-N960U1 using Tapatalk

gorilla glass has not gotten much harder since OEM's started using it on their phones. mostly it has got thinner at same strength. only stronger when thicker, but not for scratches.
wait until iphone XS owners find out their camera lens is not sapphire like apple advertised. i hope apple gets sued to **** or they have to start telling the absolute truth in their PR. unlikely but whatever. your display isn't scratch proof, just scratch resistant.

No scratches on mine after a month. Looks like that phone has moved while face-down on a hard surface.

Galaxy Watch 3 arrived with seal broken

Received the watch 3 today after finally ordering late last week. Was planning to trade in my S3 Frontier (I also have the Galaxy Watch).
However the Watch 3 box looks to have been opened on 1 end as the tape is completely separated. Anyone else have this problem?
Also I'm used to seeing perfectly clear tape on the box but this tape is already yellowing which could mean it was exposed to heat. This box can't be that old.
I haven't turned it in yet or even taken it out of the box. Still trying to decide if it's worth $350 after trade in especially after it arrived open.

There is 2 seals (one on each side) normally.
This one is simple rubber, but the top one is white with some stuff written on it. Was it also cut ?
The rubber on your pics seems damaged and dirty...
Not acceptable at this price point, did you buy directly from samsung shop ?

mafy31 said:
There is 2 seals (one on each side) normally.
This one is simple rubber, but the top one is white with some stuff written on it. Was it also cut ?
The rubber on your pics seems damaged and dirty...
Not acceptable at this price point, did you buy directly from samsung shop ?
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Yes, ordered directly from Samsung.
The first pic is the bottom seal, it was definitely cut. The other pic is the top seal. It wasn't cut but is definitely yellow.
I agree on the price point. I requested a return this morning and dropped it off to FedEx this afternoon. I'm getting a refund. Maybe I'll look to upgrade in a few months but receiving a package like that left a bad taste in my mouth.

Bummer, but wise move to get it replaced!