Database Develop

Serious Bug: Device password freezes start menu after phone call

I have now done several test and have found what I believe is a serious bug in the ROM, making the Kaiser virtually useless for business users.
When the device is protected by a password (Start/Settings/Lock), the start menu freezes after ending phone calls. In addition, the backlight turns off.
This only happens if the phone call is long enough (more than a few secs) for the display to turn off during the call. This is to prevent accidental button presses. When the phone call is ended the display should come back up, however, this is where bug seems to manifest itself. Somehow the password protection gets in the way and turns the display off and freezes the start menu.
The reason why this is serious (especially for business users) is that when you use MS exchange sync, many businesses enforce policies requiring a device password (common & recommended practice). This means that the option of turning the device password off does not exist. Therefore, using exchange sync (with security policies enforced) and making phone calls does not work.
I have now made several hard resets and used two different SIM cards. However, I was not able to try this on adifferent device. Therefore, I would be grateful if somebody could try if they experience the same issue. Disabling the device password fixes this, so you won't be stuck if you try.
I will return my device tomorrow for a full refund, unless the store can show that this problem is specific to my device and that a replacement unit works properly.
Many thanks for any help!
Cheers
Magxs

what rom are you using? I have not seen this problem at all on the various AT&T ROMs.

I am using the official & released HTC TyTN II ROM on a device branded as such. Got the device on Tuesday as official retail unit, so it is not pre-production or beta.
Interesting to hear it works on the ATT ROM. HTC must have messed it up. Maybe it is just my device.
Thanks for the info.

Ok, there is a workaround now that I can live with for the moment. All you have to do is to toggle the power off and on when it hangs and it is all back to normal. Not too bad.
Hope they fix it though...

Same error for me!
Hi Magxs
I cannot tell you how pleased I was to find that someone else has experiencing the same problem! I have _exactly_ the same issue. Like, you, I use the phone for business use so there is absolutely no way I can use it without a device pin (well done on discovering that by the way). As you mention in your last post, switching it on & off fixes the issue but it's a bit of a pain.
HTC have got a good reputation on getting fixes out quickly so let's hope that'll be the case here.
Ben

Always good to know you are not alone with a problem. I also have a thread about this over at MoDaCo: http://www.modaco.com/Bug-Device-password-fre-t258974.html
The issue is getting some attention now. Just hope it is enough for them to do something about it.

Hi
I have built a small application that will hopefully resolve this problem, it is over on the thread at: http://www.modaco.com/Bug-Device-password-fre-t258974.html
The problem with the Kaiser seems to be because on a call when it has a password set it's entering an "idle" mode rather than just turning off the backlight. Idle mode is something normally not used on PocketPCs. Once in idle mode it responds to key presses etc but doesn't leave "idle mode" so it appears frozen or in an odd state as nothing lights up!
Regards
Phil

I experienced even more issues!
Please can you share with me if you have found more complete solutions?
I experience "freezing" after long calls, same as you.
But also when replying to SMSs
Even when the device is not used for some minutes: first backlight goes off or almost off, then the start button (software and hardware buttons) become not responsive:solution? Soft reset! or wait 25 secs
Please help
Saulo866

Problem is widespread
I too have this exact same problem. If the phone screen goes off during the call, the end button will lock the screen. Have you noticed that pressing and holding the end button puts a screen lock on the device?. Never seen this in any other device. Normally holding the end button cancels the Data (HSDPA, GPRS etc) connection. I will try the solution and see how I go.
This is just one of a number of problems. I also find the phone goes in "Roaming" mode even when connected to my own provider, and there are annoying problems with calendar synching. Gr8 device...but!

KaiserCallEndFix.exe needed
I cannot log in to Modaco. Even after registration, no validation email sent to me. Can any friend here post the fix for TyTN II ( KaiserCallEndFix.exe) here, so I can download it!
Thank!

This has gone rather quiet, I'm using the Reg edit listed earlier that forces screen to stay on during call but it's not ideal.
Anyone else solved it besides the button press workaround or Phil's Exe file?

I also suffering a different side effect from this problem.
I choose to deactivate the lock function to avoid the on-off procedure after the end of everycall. But every 1-2 days my device stops working because it starts asking for the lock (even though the lock function is disabled!!!!!!).
If I soft reset the device the problem disappears. Does anybody also have this problem?
Is there any news on when HTC will definitely solve this issue?

this problem stilll exists. thought it was just me. Just got 2 phones from orange - complained tothem about this bug & they sent 1 replacement phone. even though I told them it was a software issue. new phone arrived and problem is still there . Orange have escalated the issue to their technical people. I await their response. I also spoke with HTC technical support in the UK who claimed not to be aware of this issue. One thing they did agree with was that if youhave a pin , when asked to input the numbers upon switching on the device , the screen goes half dimmed so you cant see properly what you are tapping in. no mention of a fix anytime soon though. lets hope HTC do sort this out an drelease a fix because I do really like this device.
great forum btw

My phone has had this issue since I got it back in Feb/Mar 08, i just hit the power button on/off and dealt with it. I'm suprised this thread is months only and HTC hasnt fixed it yet. Why are they so slow to fix issues?

omg, thanks god that i am not going crazy,
ive been using a mda vario 3 on t-mobile,
since dec 2008, got the same freezing problem...
hoping for a update to be released by htc etc, then got a replacement phone after 6months, and still same problem.
i just spoke to the technical dept and he doesnt know any problems with this,
thanks for the insight on how it occurs.
so now im gna have a serious complaint abt this, to t-mobile.
and get htc to sort it out.
heheh

Please Help - Diamond Overheated and is dying !

Hi all, just wondering if anyone else has had this problem...
Last week, on a very hot day in Australia (36*C), I received an SMS message whilst the phone was charging....
Anyway, this turned the Diamond on, and it connected to Wifi, and stayed powered up (for some reason) for a couple of hours....
Anyway, the phone was very very hot when I unplugged it, and since then it has been playing up very badly...
The problem has been getting worse and worse, and Now I am at the stage where the phone is almost bricked !
When I switch on the phone, I am presented with a white screen. (It doesnt boot up)
If I power up holding down the Volume Down, Rest, Power Button, I can get into the bootloader screen.
I can even reflash the phone with a new Rom....
If I reflash, the phone may run for a minute or so, then crash, and refuse to power on..... (Same problem as above)
Im reluctant to send the phone off for warranty, as they cannot give me an estimate of if it can be fixed, when it will be fixed, or what day of the week it is.....
Has anyone else had this problem, and if so, how did they fix it ??????
(Im hoping I just got a dud version... I love this phone, but I am hoping this is not a common problem !?!?!?!)
Cheers for any help anyone provides !!!!!

try removing battery for 10-15 and make sure your running a 1.93 rom because 1.37 and older are known for heat issues.
you may have already done this, but its not in your first post and there are order of operations to follow.

hey buddy even i hav the same problem..it just restarts after heating up..and after 2 restarts it doesnt even go beyond 1st diamond loading screen...dont know what to do....

Guys, send your phones back to repaired or replaced. Just explain to your provider what is going on and I'm sure they'll try to help.

yea buddy...i guess so...thats the best way i can get my diamond fixed..

Please Help !

I got myself a big problem.Xperia is continuously restarting.It can`t be stoped.I tried factory reset but it keeps restarting.The restart happens right after the sony logo.I may got a virus or i don`t know.
If you got any ideeas please post !
Bless !

99.999999999% of wm users never had and never will get a virus on their phone
virus's have to be made specially for wm for them to work
there are 5 all more proof of concept
could be a bad rom in which case updating it could help
it could be a periodic defect piece of hardware in the x1 in which case service is required

Probably just a bad rom, did you flash it?

It dies after sony logo...Bios menu only appears for 2 second i can`t even plug the usb.
It may be something hardware (((
Thank you guys for the time.

It seems i can`t find any service to look at my xperia.I think it only needs a reinstallation of the software,but they don`t want to try.

try reflashing a new ROM via the SD card method. can you get to the tricolor screen or it still restarts?

The tri-color screen only appears for 2 seconds max.meaning I press the down volumea button and the power on and the tri-color screen appears only for 2 seconds,i can barely see the screen.
(

If you can't stay on the tricolour screen, its obviously a hardware issue. Warranty?

Yes,but for the warranty i have to go to Italy.I thought it`s only a software problem that i could fix,but it`s not isn`t it ?
Thanks for advices guys.

htc tytn II touch screen doesn't work.

Hi all
I have problems with the TyTN II touch screen works when i start but after few minutes it no longer works
worked well but I found it like that I ran off the battery and after i powerd teh device the touch screen wooden't work
i fash it again and it worked fin for a few minutes and after it don't
i have hard reset the pda but with no succes
please help me

Screen Problem also
that's my problem too haizt! is there anyone can help us with this problem?

Have you tried another battery and see if that is the problem?

yes I tried
is the same the thing is that after I installed the new ROM works well and after a few minutes dosen't work at all
please give me a solution

please help
i realy need the phone

please help

blu_bugsy said:
please help
Click to expand...
Click to collapse
Did you hard reset your device? Try that and see if that can solve your problem.

yes i did that but nothing happened
after i install the new ROM the touchscreen works for a few minutes then it's dead.i tried to install the hard spl but it keeps disconnecting.
please give me a solution
i'm dead without my phone my work depends on it

please give me a solution
i'm dead without my phone my work depends on it

blu_bugsy said:
please give me a solution
i'm dead without my phone my work depends on it
Click to expand...
Click to collapse
Have you even check if your sim door lock...is ok?. Can you get into bootloader and flash another rom.
I have the feeling your problem is hardware r u still in warranty?

please help
yes its locked
yes i can but it keeps disconecting when screen loading starts
the original rom iti instaling fine butthe hard spl its keeps disconeting and not finising the instalation process
if iti a hard problem how its work fin when i instal new rom and if it stays closed it work when i power on for a few minutes i dont think its hard problem but i dont know what to say
it's not in warranty
i really dont know it happend with him it worked perfect in one night i runn out of baterry and in the morning i find it in the welcome windows screen tab screen to continue and after that it stop working i dont really know what could happend

i will not give up until i have a solution for my problem
please help me

Still sounds like the battery to me.
Did you try a new, fully charged battery ?

blu_bugsy said:
yes its locked
yes i can but it keeps disconecting when screen loading starts
the original rom iti instaling fine butthe hard spl its keeps disconeting and not finising the instalation process
if iti a hard problem how its work fin when i instal new rom and if it stays closed it work when i power on for a few minutes i dont think its hard problem but i dont know what to say
it's not in warranty
i really dont know it happend with him it worked perfect in one night i runn out of baterry and in the morning i find it in the welcome windows screen tab screen to continue and after that it stop working i dont really know what could happend
Click to expand...
Click to collapse
Are you sure you are following this to flash your phone or hardspl? http://forum.xda-developers.com/showthread.php?t=433835

i have bought a new battery but noting happend still not working
i have read the post a thousand times i had followed every step but it still disconnecting when the loading screen at 0% appears
i think i a need a new touch screen but in romania i can't find something like that
please help me i really need the phone

blu_bugsy said:
i have bought a new battery but noting happend still not working
i have read the post a thousand times i had followed every step but it still disconnecting when the loading screen at 0% appears
i think i a need a new touch screen but in romania i can't find something like that
please help me i really need the phone
Click to expand...
Click to collapse
If you are getting stuck at 0% maybe you had a wrong hardslp flash. Read these threads, they are experiencing about your problem http://forum.xda-developers.com/showthread.php?t=433835&page=52

Hi
I have also problem with touch scree, about couple of weeks ago it started not to aim very well (eg. i touch the place and the responce was about 5mm in the other place) but i was recalibrating my screen and for a few days it was working fine, than another calibration and another, after that that was a time when it started not to work at all for for eg. 2 days, than it worked for a while and now it's not working for about 3 weeks.
I need to change whole lcd + digitizer or just digitizer (how to check it?). Should i change it by myself (i don't have those little screwdrivers) or take it to professional service (but they usually say they won't do it whith parts from ebay bcs they'r not original.
Please help

[Q] touchscreen not working.

hi all,just got a gt s6500 for my son. Replaced the LCD screen which was broken,replaced the touch screen as well,put the phone back together,phone boots up normally ,but nothing happens when you touch the screen. No response from it at all. i am now out of ideas how to get the phone to work. Anyone with any idea how to get it up and running again . Any help would be gratefully received. Thanks for your time.

Maybe u need other drivers for the new touch screen, but i dont know how u can install drivers at android?

crazy trucker said:
hi all,just got a gt s6500 for my son. Replaced the LCD screen which was broken,replaced the touch screen as well,put the phone back together,phone boots up normally ,but nothing happens when you touch the screen. No response from it at all. i am now out of ideas how to get the phone to work. Anyone with any idea how to get it up and running again . Any help would be gratefully received. Thanks for your time.
Click to expand...
Click to collapse
There is a new thread in the general section on how to fix your phone touchscreen which should work for you .
Here is the link - http://forum.xda-developers.com/showthread.php?t=1505412
Hope it works :fingers-crossed:
Press thanks if i helped you.

crazy trucker said:
hi all,just got a gt s6500 for my son. Replaced the LCD screen which was broken,replaced the touch screen as well,put the phone back together,phone boots up normally ,but nothing happens when you touch the screen. No response from it at all. i am now out of ideas how to get the phone to work. Anyone with any idea how to get it up and running again . Any help would be gratefully received. Thanks for your time.
Click to expand...
Click to collapse
I'd recommend to check if the touchscreen you replaced with, is a faulty one or not.
Or maybe the reason would be about the connections. Just open the phone and reconnect the pins and try again. If still doesn't work, try my first point.