Connection and voice mail issues - Samsung Galaxy S10 Questions & Answers

Hi everyone. I am having issues since day one with my Samsung S10. I am a T-mobile user if that matters. My first problem, I currently have a desktop with Windows 10 Pro and the latest build. However, since I got the phone, whenever I connect the phone to the computer via USB, it does not stay connected for more than a min. It will keep on disconnecting and automatically connecting. Many instances it will do it over and over, dozens of times until it finally connects but it wont last for more than 2 mins and start all over. A very frustrating issue because it makes file transfer nearly impossible.
I have so far unistalled all drivers, used 4 different cables to include original and problem still persists.
My second issue is with voice messages. Whenever I received a voice message, instead of going to my visual voice message app, it will show with the green phone icon in my notification, forcing me to call my voice mail. Rarely do new voice messages go to my visual voice mail app, they do, but rare. My wife also has a S10 and she has the same problem with the voice mail.
hopefully someone has some help to provide me.
Thanks in advance.
Rick

dragonfire665 said:
Hi everyone. I am having issues since day one with my Samsung S10. I am a T-mobile user if that matters. My first problem, I currently have a desktop with Windows 10 Pro and the latest build. However, since I got the phone, whenever I connect the phone to the computer via USB, it does not stay connected for more than a min. It will keep on disconnecting and automatically connecting. Many instances it will do it over and over, dozens of times until it finally connects but it wont last for more than 2 mins and start all over. A very frustrating issue because it makes file transfer nearly impossible.
I have so far unistalled all drivers, used 4 different cables to include original and problem still persists.
My second issue is with voice messages. Whenever I received a voice message, instead of going to my visual voice message app, it will show with the green phone icon in my notification, forcing me to call my voice mail. Rarely do new voice messages go to my visual voice mail app, they do, but rare. My wife also has a S10 and she has the same problem with the voice mail.
hopefully someone has some help to provide me.
Thanks in advance.
Rick
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I will start from the second issue (the voicemail). I see that too and I am with T-Mobile as well. I do have VVM app installed, but see the normal voice mail icon in the notification bar as well as VVM icon. I don't really like double notification, but I am thinking it is possible to disable the phone app's notification for only the voice mail. Haven't tried it though...
As far as phone getting disconnected...I have seen this, but not with my S10e. I have another android device and it did happen to it, couple of times. When device was off, that is when I mainly seen disconnect/reconnect thing.
1) Do you have Samsung Switch app installed on your Win 10 PC? If you do, then try uninstalling it. If you don't have it, install it. Could be driver conflict too
2) Try different USB ports on your PC
3) See if you have USB 3.0 and USB 2.0 ports(try them all)
4) When you connect your phone to the PC, pull down notification shade on your phone and see if you can choose different USB options, that might help too

Related

[Q] Verizon Android 4.4 Update- Hangouts Working Moto Connect?

Has anyone gotten Hangouts to work with Moto connect after the new update?
I switched hangouts to my default SMS app, but whenever I receive a text on my phone I don't get a notification via moto connect.
If I refresh connect, then it will show the message.
Has anyone gotten notifications to work correctly?
people say log back out of moto connect and back in. i imagine on both your phone and computer. i have no experience with this issue though, just telling you what i've been told.
sarshadd said:
people say log back out of moto connect and back in. i imagine on both your phone and computer. i have no experience with this issue though, just telling you what i've been told.
Click to expand...
Click to collapse
I have tried that 3 different times and no dice. You can send messages from connect and they will send out, and if you refresh it manually will load texts sent to you. But actual notifications that you got an SMS do not show up.
Thank you though.

Moto Voice Problems

My Moto Voice seems to be playing up. I've only properly noticed it today.
Here's how it goes when the device is sleeping.
Me: What's up Moto X
Voice: beep
Me: Send text to wife
Voice: Ok. What's your message?
Me: hello
Voice: Ok sending. Say or type a pin.
Me: 1234
Screen says 'message sent' but it doesn't send the message!!
Same problem when I ask it to set a timer!
I'm seeing the same problem on a Samsung SG3. There is a recently introduced bug in the recent Search update. This was reported on Android Central. Article here.
I'm glad to see it formally reported, I have been searching the heck out of it and coming up with nothing. I've reinstalled GNL, Search & Hangouts to no avail.
In my case, when using Voice Command for a text, I get a "no SMS app installed" error, despite having Hangouts as my default message app.
I'm hoping they get this sorted quickly. My phone has had this bug for the past week or two.
It's not your brand new phone acting up, it's Search software bugs.
Right I changed my launch phrase to something else and now I can set a timer. but sending a message still not working. I'm running the stock Messaging app. Anyone else experiencing this??
Messaging still not working when using Moto Voice. I've note opened a support case with Motorola. I've made sure Messaging is the default app, used different launch phrases, tried restarting my phone.
Anyone else experiencing this?
My voice command text messaging is back. I recieved a Gmail update the other day, probably serendipity. I tried voice command texting today & it worked! I can also set an alarm via voice command, but not the countdown timer. The alarm is used for all timer sets now. Go figure, maybe server side on Google's part.
Motorola advised me to restart in safe mode and try again but no luck.
Now they're advising me to do a factory reset of the phone but I'm reluctant to do this as I'll lose ALL my settings and apps. Will try and make some time tonight or tomorrow to perform this. Will need to make a list of all my apps and folders I've created.
Still no go? That kind of stinks. They're just telling you the standards, factory reset, etc. Your apps should come flying back as you log back into your Google account after a factory reset. It's just time consuming to factory reset.
Moto Voice just released an update a little while ago. Give that a try.
I've managed to fix the issue after narrowing it down.
It was only not working when texting my wife. It worked for others.
I deleted her number from Contacts app and created it again and now it's working perfectly.
The Moto Voice update didn't make a difference as I tried that. Didn't bother with a factory reset in the end as it just takes too long and pointless.
Hopefully this helps others who get the same issue.

[q] motorola connect

Has anyone been able to get Motorola Connect to connect to their computer after updating to Lollipop? Mine doesn't do anything.
I've had to install Mightytext again to text from my computer and I don't want to have to have another app installed when a feature of the phone is supposed to do it. (and Moto Connect is simply better)
I haven't even updated, and my connect just stopped working.
It will occasionally login, but it can take ten minutes to sync texts or calls.
I've received popups about a incoming call, that I received at work, while logging in at home.
Guess they're having problems..

Cannot use Google Unless connected to Wifi or phone connected to Wifi

Let me start by saying that this started around the 3rd of the month. I've looked everywhere and every possible solution I have found does not work.
I have the ATT version of the LG Watch Sport and I am using it on T-Mobile with a Digits SIM. However, I mostly just use it through bluetooth on my phone and not directly on 4g.
I have NEVER had a problem before where my phone is connected to 4G and connected to my watch through bluetooth, with using Google Assistant to text someone or make a call. Recently however, trying to get Google Assistant to register or even work unless my phone or watch is connected to internet is impossible.
I have reset the watch and started over. I have tried resetting phone and watch. I have tried updating all apps and I have tried rolling back some apps., but I have not found a solution. I get notifications from texts and email but cannot respond via watch or use google to send texts, etc.
Is anyone else having this problem or found a solution for this?

Help: Weird SMS Problem

Need help diagnosing and solving a bizarre problem: S10 doesn't receive texts from a specific sender, except after restarting, retroactively receives all texts sent by that sender. Supernatural powers might be involved, given the sender's phone is mine, and the fickle S10 is my wife's.
I'm including a lot of info below, b/c this seems to be a tough problem to diagnose, so I'm erring on the side of completeness.
Specs: My phone is an LG V35, rooted with Magisk, Android 9. Her S10 is not rooted, running Android 9. Her phone is logged in to the same Google account I use on the Play Store, so that she can use any of my paid apps without paying again. (This has never caused any SMS problems in the past, just annoyances like her getting my reminders, which I then turned off on her phone.)
The problem started on 10/26/22 (about three weeks ago). I know this b/c I sent her a long text that day, which her phone received immediately, followed by another text that same day, which she didn't receive until eight days later on 11/3/22. There were several other texts I sent btw 10/26 and 11/2 that she didn't receive until 11/3. However, we did not catch this problem until yesterday (11/17), when she discovered that I had not, in fact, been ghosting her, but that her phone was not getting my texts. We found this out b/c some other app on her phone wasn't behaving normally, so I restarted her phone -- and BAM, all my unreceived texts suddenly arrived on her phone. Since then, I've tried texting her phone, and it receives nothing from me until a restart, and then her phone receives all my texts retroactively.
As far as we can tell, neither of our phones has any problem with SMS communications with anyone else's phone (except some iPhones -- don't get me started). Other people receive my texts normally, and her phone receives other people's texts normally.
I tried texting her from two different Google Voice accounts I have (both different from the Google account our phones share), and her phone received both G-Voice texts immediately.
I tried changing my SMS app (from Pulse to Textra). No effect (her S10 didn't receive texts until restarting). I tried changing her SMS app. No effect. I did a Samsung software update (thru Settings) on her phone. No effect.
I have an old S10e, my last phone before I switched to the LG. As an experiment, I popped her phone's SIM card into my old S10e. I installed an SMS app neither of us has ever used before, Handcent Next, on the S10e. Without doing anything else (i.e. w/o transferring her S10 data or settings to the S10e), I texted her number from my LG. The text arrived immediately in Handcent. I thought, Eureka!
I promptly factory-reset my S10e, and used Samsung's Smart Switch to transfer "Everything" from her S10 to the S10e. After all her data, apps, & settings were transferred to the S10e, I texted her number, and… NOTHING. The S10e did not receive my text, until I restarted it.
So, my question to all Android sleuths out there is: What the hell?
Excellent detail and info.
My initial guess may be because you're sharing the Google account. Yes, I know you said this didn't cause problems before, but now with Google Messages (I know you're not using that, but still) doing lots of RCS and background stuff, I imagine there may be some behind-the-scenes interaction that is causing problems. I'm not saying this is a fault of RCS or anything like that, but I think the sharing may be the issue?
I would suggest trying to create a new Google account, and keeping the phones on separate accounts... it's a free and easy test, I figure... and you seem quite skilled in more difficult things, so this should be easy enough?
Also note, some apps support family sharing, so if you setup a "family" between the two accounts, you may get the purchased apps on both accounts without too much issue. My wife and I do this and it has worked pretty well for our apps. (FWIW, we both have S10+ and use GMessages on separate google accounts, family shared, and don't have any issues with texts, etc.)
schwinn8: I liked your idea & reasoning, and I implemented it -- new personal Gmail account for her, added to my G-family. Restarted her phone, and sent her a text which did not arrive. (I texted her from a Google Voice account, and that SMS arrived instantly.) I then restarted her phone again, and, for the first time, the initial text still did not arrive. That's new, at least.
What setting could possibly delay a text from coming in?
Well, that's not the direction I wanted things to go either!
Not sure what else could delay texts from coming in... not aware of any delay mechanisms in most cases.
Are both on Wifi during this process? Is the LG running a ROM with working VOWIFI? Yes, I am grasping at straws...
Well, recalling my old Windows 3.x experiences, I factory-reset the S10e (my old phone), and installed all of my wife's apps and recreated all her settings on it from scratch -- i.e. no transferring apps or settings from her phone. A labor-intensive solution, to be sure, but it is working so far. The S10e receives my texts normally.

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