HTC Desire 12 wont boot up - HTC Desire 12 Questions & Answers

Hello everyone, I hope some of you may be able to help me out with a "sick" HTC Desire 12 smartphone. Hopefully this is the correct place to post this question?
I recently purchased a HTC Desire 12 which had been used briefly (still looks pristine) and came fully charged and sitting at the initial set up screen, this I paired with my exaiting phone to transfer my apps, etc. over. The pairing started fine and apps starting moving along with whatever else. However as the phone was doing this suddenly white rings appeared on the screen which I believe indicates a factory reset? It stated it was erasing all data anyhow. I let this go and it continued for a very long time then the phone switched off during this as the battery ran out due to the time it was taking.
Now when I switch it one, it is basically stuck at the HTC initial black screen with HTC text, if I try to shut it off by holding the power key in, sometimes it will shut down, but instantly restart to the same place. I have been Google'ing different things before deciding to raise the white flag and post here. The phone can go into different menus / modes, but again seems to get stuck. For example as I type this it is at => FASTBOOT mode... but again just stuck there, it will not proceed past.
It also can get to the No command screen and then holding down the power button and then pressing the up button for a second will take it to the Android Recovery options.
Top of this screen states:
Android Recovery
htc/htc_bre_dug1_00401/htc_breeze_dug1
7.1.1/N6F26Q/181016
Bottom states:
Supported API: 3
No .zip file in internal sdcard
I have tried some of these such as Wipe cache and also Wipe data/factory reset, however no matter what it does after that (going through its processes - which only last seconds), the phone then returns to the black screen with the HTC text, basically the initial boot up screen and thats where it hangs. The only way to get it to do something is to use the volume up/down and power buttons.
Would any of you kind folk have any answers, help or assistance for this "sick" smartphone? I can get into the a
Any help would be greatly welcomed. Please be aware though, that I am not overly technical minded in the Android operating system, but have a bit of an idea. I have also repaired hardware on a couple of my previous smartphones, so will give anything a go.
Cheers,
N-I

Bgb

ات7غ

POOR HTC SUPPORT , HTC COMPANY

Related

[Q] Security Locked Galaxy Conundrum

Hi guys,
I honestly thing that this is a unique situation. I have done a lot of searching, not just here but on Googlez as well, and no one seems to present a solution for me.
I have a Galaxy S that I received yesterday. I thought this was going to be a new hand set but it has been used. I know this because the previous user has set a pattern lock that I don't know on it.
So I have been trying to wipe this phone so that I can use it. I have tried a lot of avenues and yet nothing has worked. Here is what I have tried:
Reboot Into Recovery Mode : I believe I have tried every button combination to get into the recovery/maintenance mode so I can select wipe. However, when I try a combination (for example holding vol down and power) the phone gets to the initial boot logo, goes black, shows the same logo again, goes back, and repeats this in a loop until I let go of one of the buttons. When I do that it boots normally.
So this seems to indicate that the recovery mode on this phone is broken. Anyone else have any ideas with this bit?
ADB : Ok, so I turn the phone on to the lock screen. Then I plug in the USB cable to the computer. First, the device drive unsuccessfully installs on Win 7 every time. Then I fire up CMD, navigate to my ADB folder, and run 'adb devices' this just returns an empty list of devices attached.
I assume that based on the results of ADB that 'debugging via usb' is not turned no. I cannot turn this on because I'm locked out. Anyone know a way round this?
Special Code : Apparently there's a special code that can be entered on these Galaxy S devices when in the phone normally to wipe it. You have to enter this code via the Dialer (my mate tells me the code is '*2767*3855#'). I can't get to the normal dialer because I'm locked out so I try and use the Emergency Dialer. However, this proves unsuccessful as the phone just tells me that the code is not an emergency number.
At the moment I cannot see a way to fix this phone. It is impossible to find who used this phone before me.
Any ideas are welcome.
Before anyone Calls BS on this "Stolen Phone" its not and it is legit i can verify that the phone is legit and defiantly not stolen.
If I bought a "new" phone which is actually a "used" phone, I would return it!
And if it is legal, that should not be the Problem.
Anyway:
For the normal way to unlock the phone if you forgott your pattern you need the gmail account.
Without adb or 3-button-mode your phone is kind of useless.
He is just doing the combo wrong if you ask me. Hold the buttons until you see the initial bootscreen and then let go. If it doesn't work, 3 key combo might indeed be disabled
Sent from my GT-I9000 using XDA App
It was not purchased it was given as a competition and there was nothing stipulating that the handset would be new.
Obviously the competition handset had been used as a demo before being given out as a prize and they had forgot to factory reset the handset before giving it out.
Problem is Gmail, lock pattern, adb (doesn't seem to work as usb debug must have been left of) , and recovery wont work by the looks of things. Also tried to call the handset and press back button but must have updated FW
The people who held the comp have been notified but obviously where there is an android problem you guys know your onions so we ended up posting here.
I was just about to say the same thing as Kenneth. This is indeed a device won through a competition with Samsung them selves.
What combinations of buttons are talking about? I've tried and read about a lot, but would like to what you guys think the combination should be.
Any combination does seem to do the same thing though:
Hold down till the logo appears the release = Normal Boot
Hold down till the initial logo changes to a black screen = Normal Boot
VolUp+Home+Power is the one i am talking about
Wait until u get the white text logo and release as soon as you see it. If it doesn't work, combo is broken and the phone will indeed be useless until you can get the right pattern
You should try it like this and stick to the order!
Hold Volume up + Home (sqaure bottun in the midle) + Power on
When Galaxy S (white on black) appears you can release all buttons. It should go to recovery, if not this mode is disabled on your phone.
Even so I would try to swap it! If it is from Samsung itself that should not be a Problem at all.
OH... MY... DAYS!
Ok! The three button combination, and then releasing it as soon as the logo appeared, worked. I have successfully wiped the phone and am in.
Great advice guys. Thanks.
Thanks from me as well quick response and always awesome knowledge.
Oddly enough the combinations from vodafone uk and others were different so you guys are amazing.
Cheers Kenny
Thread moved to Q&A.
I am in the same situation and the 3-combo combination doesn't work .
It doesn't communicate either ...

[Q] Hung after recovery

I have HTC One Developer's Edition.
A couple of months ago I decided I could not wait for HTC to release 4.3. and install Android Revolution.
I made a recovery on Sept 11 (should have known ...), installed the thing and got myself a smoothly functioning custom ROM.
After hearing HTC has released KitKat for the Developer's Edition, I decided to go back to 4.3 so I can install the KitKat update.
I was being stupid and did not read instructions or anything else. Instead I simply went to the bootloader -> recovery -> restore
Then I restored the System and Boot image which went just fine.
Right after that SuperUser said that my phone is not rooted and asked whether I want to root it, I swiped the screen to confirm.
Unfortunately at the first boot the phone hung at the start screen, the one with white background, htc logo, the big "one" word and beats audio in the bottom.
I tried turning off the phone and it wouldnt do it.
So right now I am writing this in a depressed mood, waiting for the battery in the phone to run out all the hwile hoping real bad that I haven't just bricked this freakin 650 dollar thing.
What should I do to get things back to normal ?
Press and hold the power button. Your phone WILL turn off. Then bootloader > recovery > factory reset. Should be good.
Thanks for your suggestion.
The power button did -not- work I did repeatedly try holding it down for 15-20 seconds but it wouldnt turn off. Which is why I posed my problem here.
However the factory wipe did indeed work. It'd take a lot of time and effort to recover all the contents with my 150 kbyte/s internet but at least I know my baby (*strokes the back of the phone*) will be just fine.
maladore said:
Thanks for your suggestion.
The power button did -not- work I did repeatedly try holding it down for 15-20 seconds but it wouldnt turn off. Which is why I posed my problem here.
However the factory wipe did indeed work. It'd take a lot of time and effort to recover all the contents with my 150 kbyte/s internet but at least I know my baby (*strokes the back of the phone*) will be just fine.
Click to expand...
Click to collapse
for future use if it wont reboot with holding the power button next time try it while holding the phone under a bright light. i know it sounds stupid but it works

Factory Reset issues

Hi all,
Putting up this post because I am at my wits end! I have had my Galaxy Tab S2 now for about a month. Just recently I would be using it and it would seem to start lagging a bit, and then without warning it would basically either power cycle, or just freeze and power off. Upon restarting, everything would go as per normal, and then after a few minutes it would happen again.
Went through the process of backing everything up so I could factory reset. This was a strange experience. The files would begin transferring to the backup media, and then the process would freeze, and the power cycle happen again. What made it strange was that if I kept touching the screen, the transfer would continue. Leave it to its own devices and it would freeze and power down or power cycle. Anyways, managed to get what I could off it. On to a factory reset.
Ensuring it was off, I pressed the power and volume up buttons, ending up with a screen with the android robot. Then it shows a screen with the android robot on its side and an exclamation mark above it. Finally to the recovery screen. Here things got a bit hinky too. I would use the volume up/down keys to move through the options available, and then found that the up/down buttons became unresponsive. Frustrated I touched the screen a couple of times and what do you know, the selected choice would move according to what volume button pressed. OK that's weird, and what do you know, after a while it reboots irregardless of choice.
Finally managed to get it to factory reset, wipe everything and on start launch into the setup procedure. "Yay" thought I, "Nay" thought the tablet. Now i'm stuck with a tablet that gets about halfway through the process, freezes, then reboots or powers off. Thing is, it ALWAYS seems to happen at a point in which keyboard interaction is required. I get about halfway through typing my name and snap.
So yeah I have no idea. I'm thinking it could have something to do with battery, however, this all still occurs even if it is plugged into a source. So before I go about trying to work out how to get the back off, I thought I would ask for some advice here!
Seriously, any suggestions would be greatly appreciated!
Cheers,
Chyr0n
Get a new one.
Sent from my SM-T710 using Tapatalk
Yeah, it's new and is not rooted. Why not going thru warranty and get a new one?
Sent from my SM-T810 using Tapatalk

[HELP]Xiaomi Redmi Note 4X stuck at blank screen.

I have a Xiaomi Redmi Note 4X, which I started using around March. Lately, I have been facing an issue which has left me troubled a lot. My Note 4X seems to be in a bootloop.
Around two weeks ago, I was casually using my phone in college. I had put around 25 apps on download from Google playstore. Alongside, whatsapp was running. I usually take pics of my lectures, so when the teacher had written on the board, and was about to erase, I quickly attempted to go to the home screen, by clicking the home button ( middle button), so I could launch the camera app, and take the pic. But, the phone didn't go to the home screen, and stayed at the app being used. However clicking on the recent apps (the left button), the two running apps showed. However, as I didn't have much time, I did what came in my mind. Reboot the phone. Unfortunately, as soon as it booted back, the screen remained black.
Its been like this for two weeks now. Whenever I turn it on, It will show the Mi logo, then the Android logo simultaneously below it ( Like usual when it boots), but after that, the screen goes black. Touching the three buttons at the bottom of the phone make the back-lit underneath light up along with a vibration(Like usual). Clicking the touchscreen gives a vibration. If a sim card is put inside, and a call made to the inserted sim card's phone number, the phone starts ringing as usual, however, still with a black screen. Another major issue I experience other than the black screen, is that the top right of the phone becomes really really hot as time progresses( within minutes)(This never happened before), and the battery drains really fast too. I get freaked out because of this( I think it might explode or catch fire), so I quickly turn off the device, after some tinkering.
I have been trying to find a solution since the past two weeks. Hard pressing the Volume Up+ Start button takes me into MiRecovery 3.0, which offers 3 options, 1.Reboot, 2. Wipe Data, 3. Connect To MiSuite. Going into 2 gives the option " Wipe All data" only, and 3 is seemingly useless the MiSuite doesn't support new versions of Android. Hard pressing the Volume Down+Start button takes me to FastBoot. It should be noted, that in both MiRecovery 3.0, and Fastboot, the phone doesn't warm up really fast, as it does when booted normally, and rather remains cool even if left for quite sometime in these modes (approx 30 minutes atleast).
The main thing I'm trying to achieve is to backup the data on my phone, mainly the photos (lecture notes), and whatsapp data. The rest of the app-data isn't that much important, albeit if also savable, it would be a bonus.
I haven't tried flashing any ROMs, recovery, or anything else, as I'm afraid the data may be erased, and as I have never done anything like this before. Also, my phone isn't rooted, as I didn't feel the need for it to be.
Help is highly appreciated. I hope to be able to safely extract my data, and be able to start using my phone again.
Thanks to advance to all those who reply.
Guys?
:/
Try Redmi NOTE 4X forum.
I Have the same problem,
I Have the same problem, did you solve the issue?

Device stuck in download mode

My wife Nokia 7 Plus was found in download mode (white screen with Android One logo) and is stuck in this mode. I've never done any unlock bootloader or root or anything on it (thus I did on other phones so I'm not totally stranger to it) and I'm 100% sure she didn't tried anything strange either. The phone is completely stock and probably with the last update as it went back new from repair a few months ago (for screen brightness issue) and I did update everything possible before she used it again.
The phone start automatically and immediately I see the white screen with AndroidOne logo and after a few ms it refresh and it's the same screen with the back text "Download mode" at the top.
I've tried to force shutdown and reboot by long pressing power. I cannot keep it shutdown, it goes back to Download Mode screen.
I've tried to restart start with power + vol up or power + vol down, power + vol up + vol down. Same.
I've tried to let it die on battery, charge it, and here it's a black screen with the large battery logo and a white text at the top saying: Download mode. After a few minute I try to boot and it's back to the white screen.
What can I tried next before I send it back for repair and it will be probably wiped again...
Side story, I've almost force her to switch from iPhone to Android because of price of the devices, and so far she is not converted at all with all the trouble we got with this Nokia.
As last before send to service try wipe in recovery, if not boot to recovery via buttons, try if your download mode is recognised by fastboot and reboot to recovery using: fastboot reboot AND IMMEDIATELY HOLD BUTTONS POWER and VOLUP until show "green android icon with no command
k3dar7 said:
As last before send to service try wipe in recovery, if not boot to recovery via buttons, try if your download mode is recognised by fastboot and reboot to recovery using: fastboot reboot AND IMMEDIATELY HOLD BUTTONS POWER and VOLUP until show "green android icon with no command
Click to expand...
Click to collapse
Thanks for your help, unfortunately none of this work. I've tried adb device and nothing is seen, fastboot reboot neither. I'll send it to repair now.
Suffering the same problem.
Eluc said:
My wife Nokia 7 Plus was found in download mode (white screen with Android One logo) and is stuck in this mode. I've never done any unlock bootloader or root or anything on it (thus I did on other phones so I'm not totally stranger to it) and I'm 100% sure she didn't tried anything strange either. The phone is completely stock and probably with the last update as it went back new from repair a few months ago (for screen brightness issue) and I did update everything possible before she used it again.
The phone start automatically and immediately I see the white screen with AndroidOne logo and after a few ms it refresh and it's the same screen with the back text "Download mode" at the top.
I've tried to force shutdown and reboot by long pressing power. I cannot keep it shutdown, it goes back to Download Mode screen.
I've tried to restart start with power + vol up or power + vol down, power + vol up + vol down. Same.
I've tried to let it die on battery, charge it, and here it's a black screen with the large battery logo and a white text at the top saying: Download mode. After a few minute I try to boot and it's back to the white screen.
What can I tried next before I send it back for repair and it will be probably wiped again...
Side story, I've almost force her to switch from iPhone to Android because of price of the devices, and so far she is not converted at all with all the trouble we got with this Nokia.
Click to expand...
Click to collapse
I'm having the same problem. Exactly what you said. I didn't root my device or even attempt to do anything. I bought Nokia because they were purely stock and delivered some quality mobile phones. I've got only this phone as my daily driver. So tell me if you have got the issue fixed and how much did it cost and how long it took. It's been stuck with that 'android one' logo and a small message that reads 'Download mode' on top. I've tried everything. And what I'm worried about is, my phone's out of warranty and I'm a student. I hope you got it fixed for some reasonable cost. Please reply to me ASAP.
My wife's phone also has had this exact same problem.
I have tried all the tricks mentioned above including ADB mode (it could not find the phone).
The phone is supposed to be under warranty. So I took it back to the place of purchase.
However, the phone has a tiny crack in the corner of the screen which my wife and I were not aware of. So Nokia have indicated that unless I get the crack fixed, the warranty is voided and they will not fix the boot problem.
Because the broken crack is not covered by warranty, Nokia want $270 for a new screen before they will look at the software problem caused by the pie update.
I took it to a third party repair shop to see if there is a cheaper option. They cannot fix it either.
So the 5 month old Nokia phone is now useless.
But if anyone can comes across a solution for this, can they please post it here.
Thanks.
Same here. I told the guy on the phone about the crack. But he told me it should not be a problem. Now I got an email that I needed to pay 185 euro's to repair the screen.
Because of their FW-update, my phone became unuseful.
When I get it back (not repaired) I will try a OST on it.
I solved my issue via this procedure:
https://www.techmesto.com/possible-fix-nokia-smartphone-stuck-on-download-mode-after-ota-update/
I solved it via drivers: https://github.com/StollD/nokia-driver-installer/raw/master/out/Phone_Nokia_USB_Driver_v1.4.0.exe
WTF Finally I fix it!!!
Pibroens said:
I solved my issue via this procedure:
before, i can't got the phone connect to the pc.
So every way have failed...
After install the driver he supply,I still cant.. but!
I keep connect it,and press the power,volume up down all three button.
After it power on again pc find the phone. And i use the way he supply.
Click to expand...
Click to collapse
My Nokia 7 Plus got stuck in download mode after accidently pressing all buttons simu
Yes I know that sounds like a weird title and maybe you are wondering why did I do that? notice the word accidently.
I was just trying to fly my newly bought drone x pro for the first time and the controller has a little pull out extendable cradle to hold the phone in
if you want to view what the FPV camera is viewing while in flight and because of the bad design with all buttons on the same side of the Nokia 7 plus, unbeknownst to me all 3 buttons were being pressed at the same time and before I knew it my phone was shutting down and rebooting to this ridiculous download mode and the rest is history!
So I just thought I would mention this to anyone who happened to or happens to land in the same situation as me to be aware that you should probably put a little bit of sponge taped to the side of your phone over the volume buttons to possibly prevent it from being pressed simultaneously when flying your fpv drone.
If all else fails you could always connect the drone to your phone and then just put your phone in your pocket and fly blind by simply walking with the drone or rather running since they are pretty nippy. I am a bit bummed as this would have been a very convenient way of checking how full my guttering is of leaves without having to climb a ladder every time to check!?
Anyway I also used the fix here: https://www.techmesto.com/possible-fix-nokia-smartphone-stuck-on-download-mode-after-ota-update/
after downloading the nokia phone drivers from github.
If you are on windows 10 pro you may get a screen protector warning not to proceed further?
Ignore it and continue installing the drivers!
So far I got the Nokia Logo back and then it just hung there for several minutes without being recognised by the pc.
So I simply disconnected the phone from the pc and suddenly got the familiar nokia tone start up but then black screen again.
I realised it had been on the download mode so long it had completely drained the battery so now I am charging it.
Fingers crossed when I power up again I will at least have my phone back, sadly minus the data. (I will of course at least have all my google notes and contacts etc backed up to google servers at least they are useful for something!!)
I can't recall the last time I used it but I am pretty sure I had the SD card set as the main download so hopefully fingers crossed that data should have remained untouched, not sure how Android sets this up anymore?
Long time since gingerbread when you could still install and run apps as a completely separate partition.
All became a bit confusing after that so rooting became something I did hesitantly and as a definite last resort!
Anyway I am rambling on. If I find the fix works I will let you know.
Thanks for reading and thanks in advance if the fix works !!:good::good:
---------- Post added at 05:50 PM ---------- Previous post was at 05:23 PM ----------
leahcimewol said:
Yes I know that sounds like a weird title and maybe you are wondering why did I do that? notice the word accidently.
I was just trying to fly my newly bought drone x pro for the first time and the controller has a little pull out extendable cradle to hold the phone in
if you want to view what the FPV camera is viewing while in flight and because of the bad design with all buttons on the same side of the Nokia 7 plus, unbeknownst to me all 3 buttons were being pressed at the same time and before I knew it my phone was shutting down and rebooting to this ridiculous download mode and the rest is history!
So I just thought I would mention this to anyone who happened to or happens to land in the same situation as me to be aware that you should probably put a little bit of sponge taped to the side of your phone over the volume buttons to possibly prevent it from being pressed simultaneously when flying your fpv drone.
If all else fails you could always connect the drone to your phone and then just put your phone in your pocket and fly blind by simply walking with the drone or rather running since they are pretty nippy. I am a bit bummed as this would have been a very convenient way of checking how full my guttering is of leaves without having to climb a ladder every time to check!?
Anyway I also used the fix here: https://www.techmesto.com/possible-fix-nokia-smartphone-stuck-on-download-mode-after-ota-update/
after downloading the nokia phone drivers from github.
If you are on windows 10 pro you may get a screen protector warning not to proceed further?
Ignore it and continue installing the drivers!
So far I got the Nokia Logo back and then it just hung there for several minutes without being recognised by the pc.
So I simply disconnected the phone from the pc and suddenly got the familiar nokia tone start up but then black screen again.
I realised it had been on the download mode so long it had completely drained the battery so now I am charging it.
Fingers crossed when I power up again I will at least have my phone back, sadly minus the data. (I will of course at least have all my google notes and contacts etc backed up to google servers at least they are useful for something!!)
I can't recall the last time I used it but I am pretty sure I had the SD card set as the main download so hopefully fingers crossed that data should have remained untouched, not sure how Android sets this up anymore?
Long time since gingerbread when you could still install and run apps as a completely separate partition.
All became a bit confusing after that so rooting became something I did hesitantly and as a definite last resort!
Anyway I am rambling on. If I find the fix works I will let you know.
Thanks for reading and thanks in advance if the fix works !!:good::good:
Click to expand...
Click to collapse
So it worked, I have my phone back! Thank you so much for this solution!
Sadly my SD card was wiped too!!!!! super pissed off about this, many photos and notes and other files that I will never get back unless if I recall I may have made a manual backup of at least some of the earlier stuff I put on here a few months back on my pc?
Nokia will be hearing from me for sure!!!!! I want a 50% refund for messing with my life and my time. How can they send an update that essentially breaks a phone for a bit!???!!!!!!

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