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Hey all-
Just FYI. Applied the update that showed up this morning (Dec 1 Security Patch and some AppFlash thing). When the phone restarted, I kept getting the message "com.phone.android has stopped", again and again without end, couldn't get past it. I was able to restart the phone again, which then booted to a black screen with the green android icon and "Error!" underneath it. Great. Restarted again, and booted into the OS.
All of my apps are there, but EVERYTHING else is gone. Contacts, Texts, accounts, settings, all of it. Phone still shows as on the September 1 patch, I CAN'T enable developer mode to enable USB debugging, and it appears like it broke my Adaptive storage. So messed up.
BEWARE.
Edit: I spoke to a buddy with an MZF and he applied the patch this morning with no problems. The VZW rep I spoke to also happens to have an MZF and also had no issues applying the patch. Your mileage may vary. I blame Trump.
blynkofaneye said:
Hey all-
Just FYI. Applied the update that showed up this morning (Dec 1 Security Patch and some AppFlash thing). When the phone restarted, I kept getting the message "com.phone.android has stopped", again and again without end, couldn't get past it. I was able to restart the phone again, which then booted to a black screen with the green android icon and "Error!" underneath it. Great. Restarted again, and booted into the OS.
All of my apps are there, but EVERYTHING else is gone. Contacts, Texts, accounts, settings, all of it. Phone still shows as on the September 1 patch, I CAN'T enable developer mode to enable USB debugging, and it appears like it broke my Adaptive storage. So messed up.
BEWARE.
Edit: I spoke to a buddy with an MZF and he applied the patch this morning with no problems. The VZW rep I spoke to also happens to have an MZF and also had no issues applying the patch. Your mileage may vary. I blame Trump.
Click to expand...
Click to collapse
You won't get any help from Moto. They do it to sell the z2. I had all my mods so I had to get a z2 after they sent an update that bricked my z force.
I agree it must be Trump's fault
got the exact same thing with mine, and now its trying to install again. dunno if i wanna let this one thru.
ArcaneDraco said:
got the exact same thing with mine, and now its trying to install again. dunno if i wanna let this one thru.
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Click to collapse
How were you able to get back in the OS? I ended up having to factory reset the phone. All sorts of things were messed up. Bunch of settings were missing in the menu, the home/back keys didn't work when in an app, all sortsa stuff. I couldn't get it to connect to my PC, but I was thankfully able to successfully backup a bunch of stuff to Google Drive. Reset it, and got the December patch to install properly. Seems to be working okay now, but I'm having a hell of a time getting my text backup to restore. Ugh.
i dunno, i tried going into recovery, wouldnt let me, then it reset back to the os, apps were still installed but all settings were gone. havent installed the patch yet but otherwise the phone is working.
Applied fine for me, it honestly makes my phone feel snappier.
Not sure whether it was the case, but ONE SHOULD NEVER APPLY OTA WITH SD CARD INSERTED because it mess things a hell! This is a known issue reported multiple times at Moto z force Russian speaking forum at 4pda.ru
TEPEM said:
Not sure whether it was the case, but ONE SHOULD NEVER APPLY OTA WITH SD CARD INSERTED because it mess things a hell! This is a known issue reported multiple times at Moto z force Russian speaking forum at 4pda.ru
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Click to collapse
would be a little difficult to remove for update if you formatted yours as internal
Why?
ArcaneDraco said:
if you formatted yours as internal
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Click to collapse
Seriously, why would anybody do that? What's the benefit of slower storage with reduced capacity (IIRC it disables the built-in 32GB)?
sn00gan said:
Seriously, why would anybody do that? What's the benefit of slower storage with reduced capacity (IIRC it disables the built-in 32GB)?
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Click to collapse
thanks for the useless contribution... good job.. i guess?
sn00gan said:
Seriously, why would anybody do that? What's the benefit of slower storage with reduced capacity (IIRC it disables the built-in 32GB)?
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Click to collapse
I formatted my 64gb SD card as internal and it still uses the 32gb that came with the phone. I've never noticed slow downs either.
Blame Trump?
blynkofaneye said:
Hey all-
Just FYI. Applied the update that showed up this morning (Dec 1 Security Patch and some AppFlash thing). When the phone restarted, I kept getting the message "com.phone.android has stopped", again and again without end, couldn't get past it. I was able to restart the phone again, which then booted to a black screen with the green android icon and "Error!" underneath it. Great. Restarted again, and booted into the OS.
All of my apps are there, but EVERYTHING else is gone. Contacts, Texts, accounts, settings, all of it. Phone still shows as on the September 1 patch, I CAN'T enable developer mode to enable USB debugging, and it appears like it broke my Adaptive storage. So messed up.
BEWARE.
Edit: I spoke to a buddy with an MZF and he applied the patch this morning with no problems. The VZW rep I spoke to also happens to have an MZF and also had no issues applying the patch. Your mileage may vary. I blame Trump.
Click to expand...
Click to collapse
Blame Trump? More than likely it was Lying Hillary. She is known for breaking smart phones!
Hi,
I have a N9600 Snapdragon, currently on Pie.
The problem started occurring 3 days ago, for no particular reason, phone wasn't under water or dropped or anything.
When the fingerprint unlock is on, and the phone goes to sleep it shuts off.
Turn off the fingerprint unlock and everything is in order.
The fingerprint scanner functions within apps and for gestures.
Samsung support post here with people having the same problem on all 9s.
https://us.community.samsung.com/t5...f-when-usinf-fingerprint-security/td-p/346174
This cant be a hardware problem when its happening to so many people across models?
And yes, Factory Reset doesn't fix it, Its still there in safe mode as well. Ive even tried flashing a different region firmware, problem still there
Any help will be greatly appreciated.
Send it for repairs until fixed
tyrell22 said:
Hi,
I have a N9600 Snapdragon, currently on Pie.
The problem started occurring 3 days ago, for no particular reason, phone wasn't under water or dropped or anything.
When the fingerprint unlock is on, and the phone goes to sleep it shuts off.
Turn off the fingerprint unlock and everything is in order.
The fingerprint scanner functions within apps and for gestures.
Samsung support post here with people having the same problem on all 9s.
https://us.community.samsung.com/t5...f-when-usinf-fingerprint-security/td-p/346174
This cant be a hardware problem when its happening to so many people across models?
And yes, Factory Reset doesn't fix it, Its still there in safe mode as well. Ive even tried flashing a different region firmware, problem still there
Any help will be greatly appreciated.
Click to expand...
Click to collapse
Either disable FP, or wait for a software update.
A quick search found this:
https://us.community.samsung.com/t5...usinf-fingerprint-security/td-p/346174/page/3
revert back to orio. Orio is most stable version.
Maybe make a factory reset with Odin
i had tried all of these ( Factory reset, back to oreo ) nothing fixes, to be honest, the problem begun on oreo.
Already sent it to samsung, they didn't find any problem, but after 3 times they gave me a new phone since those are the rules in my country
Open a RMA request and see what happens, ppl say that you should turn off FP, but it does make a substantial difference, at least for me, its pretty bad, using another method since i really don't like the iris scanner.
Same
My phone started shutting down on its own while in sleep mode out of the blue just the other day. Found this thread and discovered that this was the problem. This is super annoying. If a software patch is all that is needed, it can't come soon enough.
Hey all, searched the forum but 0 results for "Camera Failed"
So about a month ago I went swimming in the community pool with my S10. I went swimming and water park with my S8 and S9 never any issues. This time maybe I stayed in too long, haha.
So the next morning I did notice moisture on the front and rear cameras! Doh! Fired up the camera only to get "camera failed". No biggie, I have premium protection with TMo which does cover this ($99 deductible). I went to make a claim and there was an issue with the warranty not being added on my account, but TMo takes care of it's customers and added it for me and started to process the claim. A few days later the moisture disappeared, and then a few days after that the camera was resurrected!
My replacement didn't show up so when I logged in the rep said for whatever reason it didn't go through, but we were able to cancel the claim. Back in business!
Fast forward to 2 days ago when TMo pushed an update to the phone. I updated with the latest software and immediately noticed I'm back to "Camera failed". I have tried the basics like clearing cache, clearing app cache, booting into recovery to clear the cache, and in safe mode. Still no go.
The kicker is (and this was also apparent during the first failure) the camera app shows failed, and all apps that use the camera also throw an error about accessing the camera EXCEPT the Poshmark fashion marketplace app. It access the camera no issues, front and back! I also uninstalled Poshmark, cleared cache, and rebooted without success.
So I was wondering if anyone had any ideas before I try a factory reset because it takes a while to restore a lot of my settings and customization. And if that doesn't work I'll wait a few days and see if it comes back to life like last time and if it doesn't, file a warranty claim.
Thanks
I think I'd still do a reset and try the camera without restoring anything. If it fails then, you've already done the reset for the return. If it works still don't restore anything, live with it a few hours and keep trying different settings with both front and rear cameras. If you can't make it break, then do your restore. I know a restore is tough to do sometimes, but I hate those nagging problems you can't put a finger on.
Tel864 said:
I think I'd still do a reset and try the camera without restoring anything. If it fails then, you've already done the reset for the return. If it works still don't restore anything, live with it a few hours and keep trying different settings with both front and rear cameras. If you can't make it break, then do your restore. I know a restore is tough to do sometimes, but I hate those nagging problems you can't put a finger on.
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Click to collapse
Yeah I know there isn't a lot of options left at this point. But it's weird that the poshmark app has no problems accessing the camera when everything else does, and that after the TMO update it killed my camera again.
Thank you
Similar problem
Nurmi_CEO said:
Yeah I know there isn't a lot of options left at this point. But it's weird that the poshmark app has no problems accessing the camera when everything else does, and that after the TMO update it killed my camera again.
Thank you
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Click to collapse
Well I had the same problem on my s10, however it was being used in heavy rains and the next morning there was moisture in both the front &back cameras.
However it was still taking pictures (full of blur), no it wasn't showing any camera failed error. I took it to the service centre where they had the phone disassembled and heated up the camera module. The phone is working fine ever since, I recently got the June update (India) and my phone's camera is still working properly. Do try a factory reset and let me know as we whatever happens
Nurmi_CEO said:
Yeah I know there isn't a lot of options left at this point. But it's weird that the poshmark app has no problems accessing the camera when everything else does, and that after the TMO update it killed my camera again.
Thank you
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Click to collapse
T-Mobile should push another update with camera night mode, QR code and so on. At least we(people in US) are waiting for it! See if the upcoming update fixes the issue. Don't you use Samsung back up? It is built-in to your phone. I always use it and it saved placement of your home screen shortcuts, settings(most of them), your apps and other stuff.
pma1504 said:
Well I had the same problem on my s10, however it was being used in heavy rains and the next morning there was moisture in both the front &back cameras.
However it was still taking pictures (full of blur), no it wasn't showing any camera failed error. I took it to the service centre where they had the phone disassembled and heated up the camera module. The phone is working fine ever since, I recently got the June update (India) and my phone's camera is still working properly. Do try a factory reset and let me know as we whatever happens
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Click to collapse
I will and see what happens. Thanks!
Charkatak said:
T-Mobile should push another update with camera night mode, QR code and so on. At least we(people in US) are waiting for it! See if the upcoming update fixes the issue. Don't you use Samsung back up? It is built-in to your phone. I always use it and it saved placement of your home screen shortcuts, settings(most of them), your apps and other stuff.
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Click to collapse
Ok I will do a factory reset and see what happens and checkout Samsung backup. Thanks
pma1504 said:
Well I had the same problem on my s10, however it was being used in heavy rains and the next morning there was moisture in both the front &back cameras.
However it was still taking pictures (full of blur), no it wasn't showing any camera failed error. I took it to the service centre where they had the phone disassembled and heated up the camera module. The phone is working fine ever since, I recently got the June update (India) and my phone's camera is still working properly. Do try a factory reset and let me know as we whatever happens
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Click to collapse
No go on the reset. Same thing. Camera failed on every app except Poshmark.
I'm going to ride it out this week and if it's still dead by Sunday I'll file an insurance claim
I'm hoping it does start working, now even I'm worried about updates breaking my camera (I got no insurance on this). Still I don't understand why the camera failed popup came on your device in the first place ( even if it had moisture) because even I had gotten the camera full of fog however it was still working properly (I took it to the service centre In a day though). I'm attaching the most recent update that I received, this water damage thingy actually happened on the 12th of June
Hello, i had the Same issue after the May Update. I tried evertyhing Clearing Cache Reset Phone....
I went to an samsung store they changed my front camera as warrenty case so i paid nothing. Till today no problems, camera works fine again.
Nurmi_CEO said:
No go on the reset. Same thing. Camera failed on every app except Poshmark.
I'm going to ride it out this week and if it's still dead by Sunday I'll file an insurance claim
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Click to collapse
I have trouble wrapping my head around it working with Poshmark only. Outside of reflashing the rom I can't see anything else to try, yet it does point to a software and not a hardware problem.
Tel864 said:
I have trouble wrapping my head around it working with Poshmark only. Outside of reflashing the rom I can't see anything else to try, yet it does point to a software and not a hardware problem.
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Click to collapse
When I did a reset on the phone, I held the volume up + bixby to boot into the bootloader and selected "wipe data/factory reset".
It's been a while since I have been rooting and modding my phones since the S8 and up Snapdragons were non rootable for the longest time. Would it be a "cleaner fresher reset" if I used Odin to flash the stock firmware? Is Odin still a thing anymore with the newest Galaxies?
Nurmi_CEO said:
When I did a reset on the phone, I held the volume up + bixby to boot into the bootloader and selected "wipe data/factory reset".
It's been a while since I have been rooting and modding my phones since the S8 and up Snapdragons were non rootable for the longest time. Would it be a "cleaner fresher reset" if I used Odin to flash the stock firmware? Is Odin still a thing anymore with the newest Galaxies?
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Click to collapse
Yeah you're right Odin still works with modern Samsung phones (it did with my old j7 prime-exynos android 8.1). You can try reflashing the stock firmware and maybe downgrading it if that's possible. Honestly Samsung devices have become a disappointment now to me
Hi guys, I've got a Verizon N960U I've been using, and the fingerprint sensor hasn't been working for the last month or so. When I attempted to use it, it would show the message "An error has occurred with the fingerprint sensor. If this message appears repeatedly, restart your device". Initially I saw suggestions of clearing the fingerprint cache, but the fingerprint app wasn't showing up in the app list after selecting the option to show system apps. initially I thought i was just tired and had missed it, so I ordered a new sensor and installed it. No change. Tried to open the *#0*# menu to do some diagnostics, but that didn't open either, although later I found out that was due to Verizon disabling it on their FW. Today I decided wifi calling wasn't that important to me, and flashed the N960U1 XAA firmware to the phone (after a factory reset) in hopes of either returning the fingerprint app to the list, getting the *#0*# menu back, or both. I have gotten neither.
Most of the threads I've seen regarding the fingerprint issues usually end with "take it to Samsung and let them fix it", but that isn't an option for me, as I got the phone secondhand, with no warranty and a cracked screen, which I had to replace. I really don't wanna put that much more money into the phone, but I'm running out of ideas. Anybody know of something I haven't tried yet?
I have a question, was the fingerprint sensor working after you had your screen repaired?
DJSmoove said:
I have a question, was the fingerprint sensor working after you had your screen repaired?
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Yup, working pretty well too, fairly responsive. If I had to guess, I think it was a recent update that killed it. I'd also been having issues with the camera, but a cache clear would fix that, for a while at least. Clearing the cache helped the fingerprint reader once, but the fix didn't help for long.
Try manually reinstalling the OS back onto you device using Odin. Could be that some of the files had gotten corrupted during the installation process of the update.
iceepyon said:
Try manually reinstalling the OS back onto you device using Odin. Could be that some of the files had gotten corrupted during the installation process of the update.
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Click to collapse
I've just tried that again, no dice. Mebbe I need a sanity check. My order of operations has been factory reset from settings page, boot to recovery, reset once more just for fun, reboot to bootloader, and then flash via odin the latest XAA image I get from Frija, which would be this: SM-N960U1_1_20191025150053_qp9lx74x57_fac.zip.enc4. Wait for it to start up and check. Am I missing a step here?
I would take your device to a Samsung Service Centre or the repair shop, where you got your device fixed and let them take a look at it. Could be that the fingerprint scanner is damaged.
Possible Solution?
So I think I fixed it. Doing a standard Odin flash didn't work, but I did a flash with the re-partition option using the pit file extracted from the latest firmware, and it seems to be working now. I'll update if anything changes.
Update, the fingerprint sensor stopped working again. It was nice while it lasted. Anyone else got an idea of why the cache/filesystem could be getting corrupt over time?
trk14 said:
Update, the fingerprint sensor stopped working again. It was nice while it lasted. Anyone else got an idea of why the cache/filesystem could be getting corrupt over time?
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Click to collapse
Seems like the storage on your device is starting to fail and needs to be replaced. I would take your device to a Samsung Service Centre and get it inspected by a technician. If that is the case and you aren't insured or your device's warranty has expired. Then I would recommend that you get a new device. As it is cheaper than getting the storage on your device replaced.
Kept finding my phone require the "password required after reset" - this happened like 20-30 times yesterday (and yet I was busy and could never "catch" it happening, most I'd notice is seeing the Samsung logo on the screen.
1 . I 've not installed any 3rd party app recently
2. This still happens in safe mode, so I think it is not being caused by an app at all
3. This happened after I install the most recent updates
Anyone know anything that can help? I haven't find any news on the update causing problems and I really hope I won't have to factory reset.
Edit - UPDATE - After unsuccessfully trying to find any solution I may have found one issue in my googling that could be the culprit - I disabled fingerprinting in my biometrics and for the last hour or two it is not restarted I'll keep watching and report back if it causes it but I found a single post somewhere in my googling that mentioned the security update causing the restarting to happen when he had fingerprinting enabled. It sucks because I use that frequently but I guess I'll just have to wait - what I don't understand is why I can't find any information about this being a problem reported by other users currently - I'm googling and filtering my results for the last day and the last week and not finding anything related to this security update patch
EDIT - 3 PM - (basically 8 hours) - no restart at all since turning off Finger Print (and restarting device once to make sure it was a clean reboot) - So yeah, the June 25th android security on my Samsung note 9 made a bug where if you have finger printing enabled, it will force your phone to restart. (I think the reason is the phone requires a password once you reboot, so it's a protection thing I guess).
The phone will never allow you to use a fingerprint for access after a restart or reboot. Non-biometric sign-in only.
aZooZa said:
The phone will never allow you to use a fingerprint for access after a restart or reboot. Non-biometric sign-in only.
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Click to collapse
I am aware of that.
So tell me why it continually reboots then? I've signed in with my password everytime.
Blakestr said:
I am aware of that.
So tell me why it continually reboots then? I've signed in with my password everytime.
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Click to collapse
I'm sorry I can't help you any further. You seem like an intelligent and eloquent person, but I might suggest to you that a 'please' and 'thanks' go a long way...