Hey all, searched the forum but 0 results for "Camera Failed"
So about a month ago I went swimming in the community pool with my S10. I went swimming and water park with my S8 and S9 never any issues. This time maybe I stayed in too long, haha.
So the next morning I did notice moisture on the front and rear cameras! Doh! Fired up the camera only to get "camera failed". No biggie, I have premium protection with TMo which does cover this ($99 deductible). I went to make a claim and there was an issue with the warranty not being added on my account, but TMo takes care of it's customers and added it for me and started to process the claim. A few days later the moisture disappeared, and then a few days after that the camera was resurrected!
My replacement didn't show up so when I logged in the rep said for whatever reason it didn't go through, but we were able to cancel the claim. Back in business!
Fast forward to 2 days ago when TMo pushed an update to the phone. I updated with the latest software and immediately noticed I'm back to "Camera failed". I have tried the basics like clearing cache, clearing app cache, booting into recovery to clear the cache, and in safe mode. Still no go.
The kicker is (and this was also apparent during the first failure) the camera app shows failed, and all apps that use the camera also throw an error about accessing the camera EXCEPT the Poshmark fashion marketplace app. It access the camera no issues, front and back! I also uninstalled Poshmark, cleared cache, and rebooted without success.
So I was wondering if anyone had any ideas before I try a factory reset because it takes a while to restore a lot of my settings and customization. And if that doesn't work I'll wait a few days and see if it comes back to life like last time and if it doesn't, file a warranty claim.
Thanks
I think I'd still do a reset and try the camera without restoring anything. If it fails then, you've already done the reset for the return. If it works still don't restore anything, live with it a few hours and keep trying different settings with both front and rear cameras. If you can't make it break, then do your restore. I know a restore is tough to do sometimes, but I hate those nagging problems you can't put a finger on.
Tel864 said:
I think I'd still do a reset and try the camera without restoring anything. If it fails then, you've already done the reset for the return. If it works still don't restore anything, live with it a few hours and keep trying different settings with both front and rear cameras. If you can't make it break, then do your restore. I know a restore is tough to do sometimes, but I hate those nagging problems you can't put a finger on.
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Click to collapse
Yeah I know there isn't a lot of options left at this point. But it's weird that the poshmark app has no problems accessing the camera when everything else does, and that after the TMO update it killed my camera again.
Thank you
Similar problem
Nurmi_CEO said:
Yeah I know there isn't a lot of options left at this point. But it's weird that the poshmark app has no problems accessing the camera when everything else does, and that after the TMO update it killed my camera again.
Thank you
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Click to collapse
Well I had the same problem on my s10, however it was being used in heavy rains and the next morning there was moisture in both the front &back cameras.
However it was still taking pictures (full of blur), no it wasn't showing any camera failed error. I took it to the service centre where they had the phone disassembled and heated up the camera module. The phone is working fine ever since, I recently got the June update (India) and my phone's camera is still working properly. Do try a factory reset and let me know as we whatever happens
Nurmi_CEO said:
Yeah I know there isn't a lot of options left at this point. But it's weird that the poshmark app has no problems accessing the camera when everything else does, and that after the TMO update it killed my camera again.
Thank you
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Click to collapse
T-Mobile should push another update with camera night mode, QR code and so on. At least we(people in US) are waiting for it! See if the upcoming update fixes the issue. Don't you use Samsung back up? It is built-in to your phone. I always use it and it saved placement of your home screen shortcuts, settings(most of them), your apps and other stuff.
pma1504 said:
Well I had the same problem on my s10, however it was being used in heavy rains and the next morning there was moisture in both the front &back cameras.
However it was still taking pictures (full of blur), no it wasn't showing any camera failed error. I took it to the service centre where they had the phone disassembled and heated up the camera module. The phone is working fine ever since, I recently got the June update (India) and my phone's camera is still working properly. Do try a factory reset and let me know as we whatever happens
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Click to collapse
I will and see what happens. Thanks!
Charkatak said:
T-Mobile should push another update with camera night mode, QR code and so on. At least we(people in US) are waiting for it! See if the upcoming update fixes the issue. Don't you use Samsung back up? It is built-in to your phone. I always use it and it saved placement of your home screen shortcuts, settings(most of them), your apps and other stuff.
Click to expand...
Click to collapse
Ok I will do a factory reset and see what happens and checkout Samsung backup. Thanks
pma1504 said:
Well I had the same problem on my s10, however it was being used in heavy rains and the next morning there was moisture in both the front &back cameras.
However it was still taking pictures (full of blur), no it wasn't showing any camera failed error. I took it to the service centre where they had the phone disassembled and heated up the camera module. The phone is working fine ever since, I recently got the June update (India) and my phone's camera is still working properly. Do try a factory reset and let me know as we whatever happens
Click to expand...
Click to collapse
No go on the reset. Same thing. Camera failed on every app except Poshmark.
I'm going to ride it out this week and if it's still dead by Sunday I'll file an insurance claim
I'm hoping it does start working, now even I'm worried about updates breaking my camera (I got no insurance on this). Still I don't understand why the camera failed popup came on your device in the first place ( even if it had moisture) because even I had gotten the camera full of fog however it was still working properly (I took it to the service centre In a day though). I'm attaching the most recent update that I received, this water damage thingy actually happened on the 12th of June
Hello, i had the Same issue after the May Update. I tried evertyhing Clearing Cache Reset Phone....
I went to an samsung store they changed my front camera as warrenty case so i paid nothing. Till today no problems, camera works fine again.
Nurmi_CEO said:
No go on the reset. Same thing. Camera failed on every app except Poshmark.
I'm going to ride it out this week and if it's still dead by Sunday I'll file an insurance claim
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Click to collapse
I have trouble wrapping my head around it working with Poshmark only. Outside of reflashing the rom I can't see anything else to try, yet it does point to a software and not a hardware problem.
Tel864 said:
I have trouble wrapping my head around it working with Poshmark only. Outside of reflashing the rom I can't see anything else to try, yet it does point to a software and not a hardware problem.
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Click to collapse
When I did a reset on the phone, I held the volume up + bixby to boot into the bootloader and selected "wipe data/factory reset".
It's been a while since I have been rooting and modding my phones since the S8 and up Snapdragons were non rootable for the longest time. Would it be a "cleaner fresher reset" if I used Odin to flash the stock firmware? Is Odin still a thing anymore with the newest Galaxies?
Nurmi_CEO said:
When I did a reset on the phone, I held the volume up + bixby to boot into the bootloader and selected "wipe data/factory reset".
It's been a while since I have been rooting and modding my phones since the S8 and up Snapdragons were non rootable for the longest time. Would it be a "cleaner fresher reset" if I used Odin to flash the stock firmware? Is Odin still a thing anymore with the newest Galaxies?
Click to expand...
Click to collapse
Yeah you're right Odin still works with modern Samsung phones (it did with my old j7 prime-exynos android 8.1). You can try reflashing the stock firmware and maybe downgrading it if that's possible. Honestly Samsung devices have become a disappointment now to me
Related
Ok, so everything was working fine yesterday. I woke up this morning and decided to play a little 'world of photo'. It FC's, so I mess with it for a little bit before just trying to open my normal camera. When I try to open my camera, it puts the screen in sleep mode, so I have to hit the power button and unlock the screen like normal, then it gives me the error "Cannot connect to camera".
My phone is rooted and flashed with the latest Cyanogen business, but like I said, nothing was altered, updated, downloaded, etc. My camera just stopped working. Anyone have any thoughts or ideas? Really hoping to get this resolved without having to contact HTC, as I'm sure the unlocked bootloader screen will cost me a small fortune.
If I open an alternative camera app, it opens, but doesn't work. I can back out and then go to my default camera and it works until I close it. Then it won't open again without having to go through the steps of opening the other app, etc.
I'd try a nandroid restore.
Tried it already. Tried restoring back to original, wiping, everything else. Nothing worked. Camera wasn't working all morning, now all of a sudden it's working again. Guess I'll just count my lucky chickens and chalk this up as a win...
Well, my happiness was short lived. Still having the same problem. I'm really not sure what exactly it could be. But the fact it worked the one time today gives me hope.
also having this problem. tried a nand backup and also wiping and re-flashing the gapps and the cm-5.0.4.1 update.. still nothing
it seems my camera went bad somehow, tried even flashing the stock rom, nothing... i'm calling htc, crap my phone is unlocked.. wish me luck.
update: yeap, im getting a replacement. they put $529 on hold on a credit card, send you the device and once they get the "damaged" device they release the funds... meh..
Hey velazcod, you think we can get an update on his this worked out? I'm having the same camera problem and I too am bootloader unlocked. I'd like to hear how HTC handled your unlocked device.
sorry for not posting a status before... so here is what happened:
- Called HTC and they didnt have any issues replacing the phone since the issue seemed to he a hardware issue. They have been nice about this, depends on the hardware issue, I guess if you burn the motherboard they will probably get *****y.
- You can send it to get repaired or replaced, both are in warranty, unless they find some other issue (water damage, etc). However, if you decide to get it replaced they would take your credit card, and put $528 on hold for a few days until they get the original phone back. They dont actually charge it to the credit card, just an authorization, it all depends in your bank, for example my bank (chase) put the money back in my account after 5 days.
- Anyway, I got my "new" N1, and I double checked everything before unlocking the bootloader and doing our stuff. The phone was crap, it was slow and the sticker on the battery cover seemed like it was removed, maybe a refurbished unit. I called and *****ed about it, and they said I needed to send my original phone back, and then later on request another replacement. I kept *****ing because I could live with a bad camera for a few weeks, but not with a slow phone
- Anyways, in the end they allowed me to send back that refurbished unit. After a few weeks i had no response from them and I had to call them, a day after i got my new phone, this time it was good, so i unlocked it, did my thing, factory reset the original phone and sent it on its way.
- It all seemed good for a few weeks, until i got a call from HTC saying that I needed to pay for a repair fee ($60 something) because they had found the problem had been user damage. the girl had no idea how to back that up, and i kept saying that i had never drop the phone or broken the camera in purpose (which is true). She said she was going to escalate the issue and I would get a call back. Still waiting.
In the end I got my new phone and we are all happy, but be careful, I love HTC but don't let them screw you.
Sent from my Nexus One using the XDA mobile application powered by Tapatalk
$60 isn't that bad. I would be interested in exactly what they found.
yes that isnt that bad. and i would pay it no problems if it really was my fault. but really, i take care badly of my phones and i had never drop or have done anything to my phone that would cause this camera issue.
besides, the girl that called me had no idea what really happened or what they found, when they call me i will post the info here.
Quick update:
I was having the "cannot connect to camera" error. Turns out that it was an issue with my memory card. Apparently, the card was slightly mis-seated.
Prior to discovering that, I tried everything. I flashed other ROMs, nandroid flashed back to stock, and manually restored to stock.
The weird thing is that the memory card was still functioning properly in every other aspect. I could browse my phots in the gallery and browse the contents of the memory card in Astro. Prior to my discovery, I had also formatted the memory from the settings menu. On a whim, I shut the phone down, removed the memory card, reinserted the memory card, booted it back up and gave it a shot. To my surprise, it worked!
I just thought I'd let you guys know so anyone else having a similar issue can try reseating the memory card before giving up and paying HTC for repair.
moto211 said:
Quick update:
I was having the "cannot connect to camera" error. Turns out that it was an issue with my memory card. Apparently, the card was slightly mis-seated.
Prior to discovering that, I tried everything. I flashed other ROMs, nandroid flashed back to stock, and manually restored to stock.
The weird thing is that the memory card was still functioning properly in every other aspect. I could browse my phots in the gallery and browse the contents of the memory card in Astro. Prior to my discovery, I had also formatted the memory from the settings menu. On a whim, I shut the phone down, removed the memory card, reinserted the memory card, booted it back up and gave it a shot. To my surprise, it worked!
I just thought I'd let you guys know so anyone else having a similar issue can try reseating the memory card before giving up and paying HTC for repair.
Click to expand...
Click to collapse
Well, keep in mind that it could be a placebo effect, and you think you are fixing it by fiddling the SD card but its not real.
The reason I tell you that is because, when the issue started happening for me, I would get that error randomly, and then it started happening more frequently until it totally stopped working.
Also, the Camera app not detecting the SD card gets an error when you try to take a picture and it actually says the specific SD card error. Try taking the SD card out and try it out, you will get a visual of the camera on the display, but when you try to take the picture it gives out the "SD card not detected" error... on the other hand, you might be experiencing something totally different.
This error "cannot connect to camera" also comes with the camera app not loading completely and visual of the camera not loading on the screen. Also try loading up the Barcode Scanner, you should get a similar error and no visual of the camera.
I agree that it could be placebo effect. But, I was experiencing all of the things you describe regarding the camera app not loading completely and barcode scanner not working properly. I know the error that you're talking about when you open the camera app without any memory card at all and that definitely was not what I was experiencing. Also, the was nothing random or intermittent my cannot connect to camera errors. It stopped working about four days ago and no ammount of reboots, reflashes, or nandroid restores could bring it back. It wasn't until I reseated the memory card that the camera was able to load and function again. My suspicion is that when a memory card is present and you open the camera app, it tries to do something with the card as part of the loading process. I suspect that the card being slightly mis-seated causes this to fail and prevents the camera from loading properly.
I will definitely keeps you guys posted. Hopefully this is a lasting fix and not a placebo.
moto211 said:
I agree that it could be placebo effect. But, I was experiencing all of the things you describe regarding the camera app not loading completely and barcode scanner not working properly. I know the error that you're talking about when you open the camera app without any memory card at all and that definitely was not what I was experiencing. Also, the was nothing random or intermittent my cannot connect to camera errors. It stopped working about four days ago and no ammount of reboots, reflashes, or nandroid restores could bring it back. It wasn't until I reseated the memory card that the camera was able to load and function again. My suspicion is that when a memory card is present and you open the camera app, it tries to do something with the card as part of the loading process. I suspect that the card being slightly mis-seated causes this to fail and prevents the camera from loading properly.
I will definitely keeps you guys posted. Hopefully this is a lasting fix and not a placebo.
Click to expand...
Click to collapse
I see what you mean. Makes sense, keep us posted.
Update:
So, although the fix I previously mentioned did work, I started having other issues that indicated that the actual camera hardware was failing. When I would start up the camera app the camera image displayed on the screen started showing color distortion. Sometimes it would do that and sometimes it wouldn't. I noticed that if it wasn't distorted, I could lightly squeeze the sides of the phone and the image would become distorted and would not go back to normal after I stopped squeezing. I figured that indicated hardware issues but decided to try a low level format on my memory card just in case it was an issue of bad blocks on the card. The format didn't fix anything. A few hours later, the camera died and never came back. I started a ticket with HTC for an advanced replacement. I received my new phone on Friday and am sending back the old one today. I restored it to unrooted factory ROM and recovery image. I will keep you guys posted as to what, if any charges they try to stick me with.
moto211 said:
Update:
So, although the fix I previously mentioned did work,......
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Click to collapse
crap, that's what i thought. that sucks. keep us posted :-/
Final update:
I returned my phone with the broken camera on Monday. Tuesday I received an email stated that they had received my device and it had a link to website that I could use to get updates on the status of the repair/return. I checked in the following day with no change. Today it showed this:
Status: We have completed your case. If you can help us improve our service, or would like to comment, please contact HTC customer service representatives.
Service Type: Repair
Service Model: C4-On site exchange
Failure Description: C/x states can not open camera app-freezes or force closes
I even called HTC to make that the ticket was closed and that they didn't need anything else from me. They said that everything was good.
moto211 said:
Final update:
I returned my phone with the broken camera on Monday. Tuesday I received an email stated that they had received my device and it had a link to website that I could use to get updates on the status of the repair/return. I checked in the following day with no change. Today it showed this:
Status: We have completed your case. If you can help us improve our service, or would like to comment, please contact HTC customer service representatives.
Service Type: Repair
Service Model: C4-On site exchange
Failure Description: C/x states can not open camera app-freezes or force closes
I even called HTC to make that the ticket was closed and that they didn't need anything else from me. They said that everything was good.
Click to expand...
Click to collapse
Good to hear that.
On my case, I was never contacted again by the "escalated rep"... but I just checked my ticket/case and it seemed to have been closed, so I guess good news.
Hello Guys,
I am having the same problem as you both had. Í am seeing the same symptoms such as not able to run the camera app. My phone screen goes blank when i try to open the camera app and the bar scanner program says it cannot connect to the camera and that I might need to restart my device. I have tried to use previous roms and removed the sd card but nothing seems to work. I am wanting to send it in for repair but I wanted to know what else I should do to my phone besides reflashing the stock rom. Did either of you have the amonRa recovery program and how did you remove it if you did. Is there anything else I should do?
Thanks.
I got the original shipping rom package from modaco and renamed it PASSIMG.zip and flashed it from the bootloader. It restored everything to stock...recovery, radio, and os.
In late December my first 9000M died on me (internal sd failure). I sent it directly to Samsung and they replaced the phone with a new one. I got the new phone about a couple of weeks ago and now some problems are starting to show up. Both my old and new 9000M's were manufactured in 10.08. The new one came back with JL2 installed and I haven't done anything other than unlock and root.
Last night I went to go use Google Goggles. When I launched it, it went to a black screen and the phone vibrated a few times then force closed. I tried it again and the camera view would show up then go black and then show up again and keep repeating this cycle. So then I tried the camera and that was doing the same thing (flashing on/off). I rebooted the phone and tried again. This time Google Goggles would take a picture but it would keep scanning forever. I reinstalled Google Goggles and it worked for one picture last night
Now skip ahead to today. Goggles force closes again. When I start the camera it seems like it is going to work but when I try take a picture, the camera starts flashing on/off and then a warning comes up and it says "camera failed" then eventually the camera app closes.
Does this sound like the start of an internal sd card failure? I had similar problems with my last Galaxy S before it died but it was different apps failing just before the phone went completely black and never woke up again.
This is a bit ridiculous and I don't think I would buy another Samsung phone anytime soon. I'm not sure what I will do if this one is dead because I would rather not have to deal with the same problem a third time.
Thanks for your input.
Could definitely be the start of the SD card failure. The good news is you'd be able to call Bell, and they'd ship a new phone to you within 3-5 days and apply a $100 credit towards your account, so you wouldn't have to deal with Samsung.
I'd try performing a factory reset to rule out a problem with the software, and if the FCs keep occurring I'd flash a different ROM. If the problems still persist on a different ROM, seems like you should give Bell a call sometime soon.
seeARMS said:
Could definitely be the start of the SD card failure. The good news is you'd be able to call Bell, and they'd ship a new phone to you within 3-5 days and apply a $100 credit towards your account, so you wouldn't have to deal with Samsung.
I'd try performing a factory reset to rule out a problem with the software, and if the FCs keep occurring I'd flash a different ROM. If the problems still persist on a different ROM, seems like you should give Bell a call sometime soon.
Click to expand...
Click to collapse
Actually I'm not a Bell customer so no good news there. I will try a factory reset.
The factory reset worked but then I used Titanium Backup to restore all my apps and settings and then my camera was broken again. It is highly likely that my camera files were corrupt already the last time I backed up. So I did yet another factory reset and this time I won't restore backups and I will see how long it lasts.
Here we go again... Yesterday the video camera would fail to record. Now the still camera either says "Camera failed" or the viewfinder screen flashes between the camera image and black until it force closes.
I'm starting to hate the 9000M.
I have had this galaxy gear for about a week now, and since new the camera has been extremely glitchy. Sometimes it will work no problem, but very rarely. Most of the time when I swipe down to use the camera the screen goes black and stays that way for almost a minute sometimes, before a message comes up saying "warning camera failed" . I have done a hard reset twice now, and made sure I had the latest software update, yet still haven't had any luck. I can still return it to the store for an exchange but best buy where I purchased it from is currently sold out and I am waiting. Just wondering if anyone else has had this problem and it might be fixable? I have read through a lot of forums but haven't found any information on this.
I have recently been trying to root, and install a custom rom hoping that would solve the problem. I follow the directions exactly from the forums in this site, it roots no problem, and I get the custom rom transferred to the galaxy gear sdcard using wondershare. But every time I get in recovery mode, and select recovery, it reboots and resets my gear. I don't get any options to install in twrp.
Can anybody help?
Gear camera problem
Walker1985 said:
I have had this galaxy gear for about a week now, and since new the camera has been extremely glitchy. Sometimes it will work no problem, but very rarely. Most of the time when I swipe down to use the camera the screen goes black and stays that way for almost a minute sometimes, before a message comes up saying "warning camera failed" . I have done a hard reset twice now, and made sure I had the latest software update, yet still haven't had any luck. I can still return it to the store for an exchange but best buy where I purchased it from is currently sold out and I am waiting. Just wondering if anyone else has had this problem and it might be fixable? I have read through a lot of forums but haven't found any information on this.
I have recently been trying to root, and install a custom rom hoping that would solve the problem. I follow the directions exactly from the forums in this site, it roots no problem, and I get the custom rom transferred to the galaxy gear sdcard using wondershare. But every time I get in recovery mode, and select recovery, it reboots and resets my gear. I don't get any options to install in twrp.
Can anybody help?
Click to expand...
Click to collapse
I facing the same issue also..Which "camera has stopped" problem. i had also send back to service center once and return back with a functional one. But today i once again had this problem and i try to remove out from my hand and twist abit on the belt and the camera able to function. i believe this is hardware problem and this was due to the belt problem. I think i going to send back to service center once again.
ongtinghou said:
I facing the same issue also..Which "camera has stopped" problem. i had also send back to service center once and return back with a functional one. But today i once again had this problem and i try to remove out from my hand and twist abit on the belt and the camera able to function. i believe this is hardware problem and this was due to the belt problem. I think i going to send back to service center once again.
Click to expand...
Click to collapse
Ya that's what I am thinking it must be, I will return mine too as soon as they get some more in stock. But I still haven't been able to figure out why I can root mine, but I cant install the custom recovery so I can install a new rom..
Mine just started doing this, anyone have a resolution other then returning it.
Never mind, i found the issue. The band has separated from the face and cut the cable to the camera.
how long did it take samsung to send you a new one.
After returning my watch to bestbuy I exchanged it for a new one. The new one the band is different and the hole in that was behind eh camera is now gone. I really think samsung is reading these forums
raiu said:
After returning my watch to bestbuy I exchanged it for a new one. The new one the band is different and the hole in that was behind eh camera is now gone. I really think samsung is reading these forums
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Click to collapse
can you post pictures?
I had the same problem.. did a fresh watch reset/recovery, and its fixed the problem.. not sure if it will for everybody, but in my case it did. My Model# is SM-V700
Step 1: Make sure Gear is powered off
Step 2: Press and hold the power key until you see either the Galaxy Gear rebooting… screen or a blank white screen.
Step 3: Release the power key and then continuously tap the power key until you see the Reboot Select Mode screen.
Step 4: Tap the power key to highlight the "recovery" option.
Step 5: Long press the power key (5-8 sec) to select it.
Solution to camera stopped problem
I hope this helps others. I had not used the watch in many months. I couldn't get it to turn on after a whole day of charging. Read a tip off an Amazon review and it worked -- if your watch is "dead" plug the charging cable into your computer USB port and not the AC outlet. It charged just fine then and works.
Now to the camera problem. I reset the watch and reinstalled. Got the "black screen" and after so many seconds, a message 'camera stopped'. Reset again. Still the same problem.
But I got into the GEAR MANAGER , selected MY APPS and noticed that there was a "+" sign on the top right of the screen. Touched that and it brought up an additional list of apps. At the top it said I has "11/14" apps turned on. I found I could click on the CAMERA and it went to 12/14. Picked 2 more things. Now the Camera is one of the 14 apps on the device. Guess there's a limit
THE CAMERA WORKED PERFECTLY AFTER THAT.
I've had it since Saturday and so far its done it 3 times.
Once yesterday just when I was trying to open the phone with the fingerprint sensor and twice now today when trying to do something with the phone connected to Bluetooth.
This morning I was trying to set up the connection to my in car TomTom Toyota 2 unit for the first time. Got part way through the process then it failed then when i tried again the phone rebooted then it worked.
This afternoon I turned on my Bluetooth connected to the car but it wouldn't do anything then the phone froze and rebooted but then it all worked fine.
I'm not giving up yet but its making me a bit nervous having these issues so soon (better now than later i guess). If it happens more this week ill take it back and might see about a different phone.
Just curious if anyone else has had similar?
This Bluetooth device worked fine previously with my Nexus 5X also on Oreo so its fine software compatibility wise.
Oblox said:
Just curious if anyone else has had similar?
Click to expand...
Click to collapse
I haven't, and I use BT in the car everyday.
Thanks. I'll see if it happens again this week and take mine back if so.
No, I haven't had a single reboot in the 6 days that I own the device.
Oblox said:
I've had it since Saturday and so far its done it 3 times.
Once yesterday just when I was trying to open the phone with the fingerprint sensor and twice now today when trying to do something with the phone connected to Bluetooth.
This morning I was trying to set up the connection to my in car TomTom Toyota 2 unit for the first time. Got part way through the process then it failed then when i tried again the phone rebooted then it worked.
This afternoon I turned on my Bluetooth connected to the car but it wouldn't do anything then the phone froze and rebooted but then it all worked fine.
I'm not giving up yet but its making me a bit nervous having these issues so soon (better now than later i guess). If it happens more this week ill take it back and might see about a different phone.
Just curious if anyone else has had similar?
This Bluetooth device worked fine previously with my Nexus 5X also on Oreo so its fine software compatibility wise.
Click to expand...
Click to collapse
Have you tried performing a factory reset? It might fix your problem. If it persists, then you can send it back for a replacement.
Rebooted again today just in the camera.
Not tried a factory reset yet, will take it into store today and see what they say is best to do. Don't mind doing a reset but then its waiting again to see if it does it again after which isn't something I can easily replicate.
If i can get a new unit id prefer that so i can see if its just my current one with an issue, even with the pain of having to buy a new screen protector.
Lazaros_K said:
Have you tried performing a factory reset? It might fix your problem. If it persists, then you can send it back for a replacement.
Click to expand...
Click to collapse
If the factory reset doesn't work, install the Sony Companion software and run a software repair on it. That may fix the issue. Mine hasn't restarted at all in the 24 hours I've had it, even after using Wifi, Bluetooth, installing lots of apps, using 3G and 4G... However, I installed Newpipe via F-Doid and it crashed at least 4 times on me when I left the video I was watching and came back to it.
No reboots. Two days of heavy use.
I factory reset it soon as I received it and firware update poped up.
Oblox said:
Not tried a factory reset yet, will take it into store today and see what they say is best to do. Don't mind doing a reset but then its waiting again to see if it does it again after which isn't something I can easily replicate.
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No reboot, have had phone for over a week now.
What did the store recommend you do? Here, they always suggest you factory reset first, same with going to the service center, they actually do that first thing when you send in for repairs.
What did you eventually do? Did it solve your problem?
mhaha said:
No reboot, have had phone for over a week now.
What did the store recommend you do? Here, they always suggest you factory reset first, same with going to the service center, they actually do that first thing when you send in for repairs.
What did you eventually do? Did it solve your problem?
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I took it into a store the other day and they had no stock so i'm taking it to a different one today. The store i went to said it would be no problem though as id not had it long. Its been rebooting still a few times just when sitting in my pocket doing nothing, ive had the must enter pin after reboot message.
Well on the way to store speaking to my wife (also with XZ1 compact) her phone froze mid call and rebooted. When she rang back she said she was showing a software update. Checked mine when parked and i had it too.
Sony rep happened to be in store today so told him the issue, he had one himself and hasn't experienced or heard of this but said to do a repair with xperia companion to clean flash the new firmware on both our phones. If still having issues then theres nothing more we could do ourselves and bring back to store to swap.
I have another week in which i can change phone or another 3 weeks to swap for a new XZ1 compact.
Will do repairs tonight and hope the problem goes away.
Repaired friday evening, phone rebooted randomly again after freezing sunday. Taking in today to swap for a new unit.
If any similar problems this week with the new one ill ask to swap to a different phone entirely.
Probably need a software update. Mine is running fine on 47.1.A.2.324
Sent from my G8441 using Tapatalk
No i updated that on friday before repairing and the repair had that version too and it still rebooted sunday and today.
Me and my wife got a new unit now so will see how these ones go.
got my first reboot today after plugging the headphone... weird...
profyler said:
got my first reboot today after plugging the headphone... weird...
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Not good if others are getting this too, lets hope it was a one off for you.
So far just setup and listened to music on my new phone and all is good but there's no pattern to what causes the reboot so will see how the next few days go.
My XZ1 Compact also has the reboot-issue...
Mine has just done the fourth reboot in just a little more than one week. In different situations, with bluetooth in use and without. Once when I tried to call someone, once when I was searching for wifi networks and the other two times in pretty normal "just using it" situations.
As not everyone is having those issues, I think it is some hardware defect and I need to get the phone replaced, right?
Harry
flyhigh79 said:
Mine has just done the fourth reboot in just a little more than one week. In different situations, with bluetooth in use and without. Once when I tried to call someone, once when I was searching for wifi networks and the other two times in pretty normal "just using it" situations.
As not everyone is having those issues, I think it is some hardware defect and I need to get the phone replaced, right?
Harry
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Difficult to tell. A hard reset might help but it could also be a problem with Android 8 on xz1 that wasnt very well optimized..
Id get the handset replaced, 'repairing' didn't do anything for my issue. Only time will tell if my new handset has the same issues and same for you.
Well this morning I got in the car to go to work and went to turn on bluetooth. Tried OK google no response at all, went to manually unlock and it sat on the lock screen my finger prints not working and wouldnt swipe up for PIN entry. Mic and camera toggle reacted to swipes but didnt do anything. Then it rebooted.
Bye bye Xperia XZ1 Compact, the potential was there but rebooting and dodgy camera is too much to hope for a fix for.
Hi guys, I've got a Verizon N960U I've been using, and the fingerprint sensor hasn't been working for the last month or so. When I attempted to use it, it would show the message "An error has occurred with the fingerprint sensor. If this message appears repeatedly, restart your device". Initially I saw suggestions of clearing the fingerprint cache, but the fingerprint app wasn't showing up in the app list after selecting the option to show system apps. initially I thought i was just tired and had missed it, so I ordered a new sensor and installed it. No change. Tried to open the *#0*# menu to do some diagnostics, but that didn't open either, although later I found out that was due to Verizon disabling it on their FW. Today I decided wifi calling wasn't that important to me, and flashed the N960U1 XAA firmware to the phone (after a factory reset) in hopes of either returning the fingerprint app to the list, getting the *#0*# menu back, or both. I have gotten neither.
Most of the threads I've seen regarding the fingerprint issues usually end with "take it to Samsung and let them fix it", but that isn't an option for me, as I got the phone secondhand, with no warranty and a cracked screen, which I had to replace. I really don't wanna put that much more money into the phone, but I'm running out of ideas. Anybody know of something I haven't tried yet?
I have a question, was the fingerprint sensor working after you had your screen repaired?
DJSmoove said:
I have a question, was the fingerprint sensor working after you had your screen repaired?
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Yup, working pretty well too, fairly responsive. If I had to guess, I think it was a recent update that killed it. I'd also been having issues with the camera, but a cache clear would fix that, for a while at least. Clearing the cache helped the fingerprint reader once, but the fix didn't help for long.
Try manually reinstalling the OS back onto you device using Odin. Could be that some of the files had gotten corrupted during the installation process of the update.
iceepyon said:
Try manually reinstalling the OS back onto you device using Odin. Could be that some of the files had gotten corrupted during the installation process of the update.
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I've just tried that again, no dice. Mebbe I need a sanity check. My order of operations has been factory reset from settings page, boot to recovery, reset once more just for fun, reboot to bootloader, and then flash via odin the latest XAA image I get from Frija, which would be this: SM-N960U1_1_20191025150053_qp9lx74x57_fac.zip.enc4. Wait for it to start up and check. Am I missing a step here?
I would take your device to a Samsung Service Centre or the repair shop, where you got your device fixed and let them take a look at it. Could be that the fingerprint scanner is damaged.
Possible Solution?
So I think I fixed it. Doing a standard Odin flash didn't work, but I did a flash with the re-partition option using the pit file extracted from the latest firmware, and it seems to be working now. I'll update if anything changes.
Update, the fingerprint sensor stopped working again. It was nice while it lasted. Anyone else got an idea of why the cache/filesystem could be getting corrupt over time?
trk14 said:
Update, the fingerprint sensor stopped working again. It was nice while it lasted. Anyone else got an idea of why the cache/filesystem could be getting corrupt over time?
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Seems like the storage on your device is starting to fail and needs to be replaced. I would take your device to a Samsung Service Centre and get it inspected by a technician. If that is the case and you aren't insured or your device's warranty has expired. Then I would recommend that you get a new device. As it is cheaper than getting the storage on your device replaced.