Hi guys, I've got a Verizon N960U I've been using, and the fingerprint sensor hasn't been working for the last month or so. When I attempted to use it, it would show the message "An error has occurred with the fingerprint sensor. If this message appears repeatedly, restart your device". Initially I saw suggestions of clearing the fingerprint cache, but the fingerprint app wasn't showing up in the app list after selecting the option to show system apps. initially I thought i was just tired and had missed it, so I ordered a new sensor and installed it. No change. Tried to open the *#0*# menu to do some diagnostics, but that didn't open either, although later I found out that was due to Verizon disabling it on their FW. Today I decided wifi calling wasn't that important to me, and flashed the N960U1 XAA firmware to the phone (after a factory reset) in hopes of either returning the fingerprint app to the list, getting the *#0*# menu back, or both. I have gotten neither.
Most of the threads I've seen regarding the fingerprint issues usually end with "take it to Samsung and let them fix it", but that isn't an option for me, as I got the phone secondhand, with no warranty and a cracked screen, which I had to replace. I really don't wanna put that much more money into the phone, but I'm running out of ideas. Anybody know of something I haven't tried yet?
I have a question, was the fingerprint sensor working after you had your screen repaired?
DJSmoove said:
I have a question, was the fingerprint sensor working after you had your screen repaired?
Click to expand...
Click to collapse
Yup, working pretty well too, fairly responsive. If I had to guess, I think it was a recent update that killed it. I'd also been having issues with the camera, but a cache clear would fix that, for a while at least. Clearing the cache helped the fingerprint reader once, but the fix didn't help for long.
Try manually reinstalling the OS back onto you device using Odin. Could be that some of the files had gotten corrupted during the installation process of the update.
iceepyon said:
Try manually reinstalling the OS back onto you device using Odin. Could be that some of the files had gotten corrupted during the installation process of the update.
Click to expand...
Click to collapse
I've just tried that again, no dice. Mebbe I need a sanity check. My order of operations has been factory reset from settings page, boot to recovery, reset once more just for fun, reboot to bootloader, and then flash via odin the latest XAA image I get from Frija, which would be this: SM-N960U1_1_20191025150053_qp9lx74x57_fac.zip.enc4. Wait for it to start up and check. Am I missing a step here?
I would take your device to a Samsung Service Centre or the repair shop, where you got your device fixed and let them take a look at it. Could be that the fingerprint scanner is damaged.
Possible Solution?
So I think I fixed it. Doing a standard Odin flash didn't work, but I did a flash with the re-partition option using the pit file extracted from the latest firmware, and it seems to be working now. I'll update if anything changes.
Update, the fingerprint sensor stopped working again. It was nice while it lasted. Anyone else got an idea of why the cache/filesystem could be getting corrupt over time?
trk14 said:
Update, the fingerprint sensor stopped working again. It was nice while it lasted. Anyone else got an idea of why the cache/filesystem could be getting corrupt over time?
Click to expand...
Click to collapse
Seems like the storage on your device is starting to fail and needs to be replaced. I would take your device to a Samsung Service Centre and get it inspected by a technician. If that is the case and you aren't insured or your device's warranty has expired. Then I would recommend that you get a new device. As it is cheaper than getting the storage on your device replaced.
Related
Ok, so everything was working fine yesterday. I woke up this morning and decided to play a little 'world of photo'. It FC's, so I mess with it for a little bit before just trying to open my normal camera. When I try to open my camera, it puts the screen in sleep mode, so I have to hit the power button and unlock the screen like normal, then it gives me the error "Cannot connect to camera".
My phone is rooted and flashed with the latest Cyanogen business, but like I said, nothing was altered, updated, downloaded, etc. My camera just stopped working. Anyone have any thoughts or ideas? Really hoping to get this resolved without having to contact HTC, as I'm sure the unlocked bootloader screen will cost me a small fortune.
If I open an alternative camera app, it opens, but doesn't work. I can back out and then go to my default camera and it works until I close it. Then it won't open again without having to go through the steps of opening the other app, etc.
I'd try a nandroid restore.
Tried it already. Tried restoring back to original, wiping, everything else. Nothing worked. Camera wasn't working all morning, now all of a sudden it's working again. Guess I'll just count my lucky chickens and chalk this up as a win...
Well, my happiness was short lived. Still having the same problem. I'm really not sure what exactly it could be. But the fact it worked the one time today gives me hope.
also having this problem. tried a nand backup and also wiping and re-flashing the gapps and the cm-5.0.4.1 update.. still nothing
it seems my camera went bad somehow, tried even flashing the stock rom, nothing... i'm calling htc, crap my phone is unlocked.. wish me luck.
update: yeap, im getting a replacement. they put $529 on hold on a credit card, send you the device and once they get the "damaged" device they release the funds... meh..
Hey velazcod, you think we can get an update on his this worked out? I'm having the same camera problem and I too am bootloader unlocked. I'd like to hear how HTC handled your unlocked device.
sorry for not posting a status before... so here is what happened:
- Called HTC and they didnt have any issues replacing the phone since the issue seemed to he a hardware issue. They have been nice about this, depends on the hardware issue, I guess if you burn the motherboard they will probably get *****y.
- You can send it to get repaired or replaced, both are in warranty, unless they find some other issue (water damage, etc). However, if you decide to get it replaced they would take your credit card, and put $528 on hold for a few days until they get the original phone back. They dont actually charge it to the credit card, just an authorization, it all depends in your bank, for example my bank (chase) put the money back in my account after 5 days.
- Anyway, I got my "new" N1, and I double checked everything before unlocking the bootloader and doing our stuff. The phone was crap, it was slow and the sticker on the battery cover seemed like it was removed, maybe a refurbished unit. I called and *****ed about it, and they said I needed to send my original phone back, and then later on request another replacement. I kept *****ing because I could live with a bad camera for a few weeks, but not with a slow phone
- Anyways, in the end they allowed me to send back that refurbished unit. After a few weeks i had no response from them and I had to call them, a day after i got my new phone, this time it was good, so i unlocked it, did my thing, factory reset the original phone and sent it on its way.
- It all seemed good for a few weeks, until i got a call from HTC saying that I needed to pay for a repair fee ($60 something) because they had found the problem had been user damage. the girl had no idea how to back that up, and i kept saying that i had never drop the phone or broken the camera in purpose (which is true). She said she was going to escalate the issue and I would get a call back. Still waiting.
In the end I got my new phone and we are all happy, but be careful, I love HTC but don't let them screw you.
Sent from my Nexus One using the XDA mobile application powered by Tapatalk
$60 isn't that bad. I would be interested in exactly what they found.
yes that isnt that bad. and i would pay it no problems if it really was my fault. but really, i take care badly of my phones and i had never drop or have done anything to my phone that would cause this camera issue.
besides, the girl that called me had no idea what really happened or what they found, when they call me i will post the info here.
Quick update:
I was having the "cannot connect to camera" error. Turns out that it was an issue with my memory card. Apparently, the card was slightly mis-seated.
Prior to discovering that, I tried everything. I flashed other ROMs, nandroid flashed back to stock, and manually restored to stock.
The weird thing is that the memory card was still functioning properly in every other aspect. I could browse my phots in the gallery and browse the contents of the memory card in Astro. Prior to my discovery, I had also formatted the memory from the settings menu. On a whim, I shut the phone down, removed the memory card, reinserted the memory card, booted it back up and gave it a shot. To my surprise, it worked!
I just thought I'd let you guys know so anyone else having a similar issue can try reseating the memory card before giving up and paying HTC for repair.
moto211 said:
Quick update:
I was having the "cannot connect to camera" error. Turns out that it was an issue with my memory card. Apparently, the card was slightly mis-seated.
Prior to discovering that, I tried everything. I flashed other ROMs, nandroid flashed back to stock, and manually restored to stock.
The weird thing is that the memory card was still functioning properly in every other aspect. I could browse my phots in the gallery and browse the contents of the memory card in Astro. Prior to my discovery, I had also formatted the memory from the settings menu. On a whim, I shut the phone down, removed the memory card, reinserted the memory card, booted it back up and gave it a shot. To my surprise, it worked!
I just thought I'd let you guys know so anyone else having a similar issue can try reseating the memory card before giving up and paying HTC for repair.
Click to expand...
Click to collapse
Well, keep in mind that it could be a placebo effect, and you think you are fixing it by fiddling the SD card but its not real.
The reason I tell you that is because, when the issue started happening for me, I would get that error randomly, and then it started happening more frequently until it totally stopped working.
Also, the Camera app not detecting the SD card gets an error when you try to take a picture and it actually says the specific SD card error. Try taking the SD card out and try it out, you will get a visual of the camera on the display, but when you try to take the picture it gives out the "SD card not detected" error... on the other hand, you might be experiencing something totally different.
This error "cannot connect to camera" also comes with the camera app not loading completely and visual of the camera not loading on the screen. Also try loading up the Barcode Scanner, you should get a similar error and no visual of the camera.
I agree that it could be placebo effect. But, I was experiencing all of the things you describe regarding the camera app not loading completely and barcode scanner not working properly. I know the error that you're talking about when you open the camera app without any memory card at all and that definitely was not what I was experiencing. Also, the was nothing random or intermittent my cannot connect to camera errors. It stopped working about four days ago and no ammount of reboots, reflashes, or nandroid restores could bring it back. It wasn't until I reseated the memory card that the camera was able to load and function again. My suspicion is that when a memory card is present and you open the camera app, it tries to do something with the card as part of the loading process. I suspect that the card being slightly mis-seated causes this to fail and prevents the camera from loading properly.
I will definitely keeps you guys posted. Hopefully this is a lasting fix and not a placebo.
moto211 said:
I agree that it could be placebo effect. But, I was experiencing all of the things you describe regarding the camera app not loading completely and barcode scanner not working properly. I know the error that you're talking about when you open the camera app without any memory card at all and that definitely was not what I was experiencing. Also, the was nothing random or intermittent my cannot connect to camera errors. It stopped working about four days ago and no ammount of reboots, reflashes, or nandroid restores could bring it back. It wasn't until I reseated the memory card that the camera was able to load and function again. My suspicion is that when a memory card is present and you open the camera app, it tries to do something with the card as part of the loading process. I suspect that the card being slightly mis-seated causes this to fail and prevents the camera from loading properly.
I will definitely keeps you guys posted. Hopefully this is a lasting fix and not a placebo.
Click to expand...
Click to collapse
I see what you mean. Makes sense, keep us posted.
Update:
So, although the fix I previously mentioned did work, I started having other issues that indicated that the actual camera hardware was failing. When I would start up the camera app the camera image displayed on the screen started showing color distortion. Sometimes it would do that and sometimes it wouldn't. I noticed that if it wasn't distorted, I could lightly squeeze the sides of the phone and the image would become distorted and would not go back to normal after I stopped squeezing. I figured that indicated hardware issues but decided to try a low level format on my memory card just in case it was an issue of bad blocks on the card. The format didn't fix anything. A few hours later, the camera died and never came back. I started a ticket with HTC for an advanced replacement. I received my new phone on Friday and am sending back the old one today. I restored it to unrooted factory ROM and recovery image. I will keep you guys posted as to what, if any charges they try to stick me with.
moto211 said:
Update:
So, although the fix I previously mentioned did work,......
Click to expand...
Click to collapse
crap, that's what i thought. that sucks. keep us posted :-/
Final update:
I returned my phone with the broken camera on Monday. Tuesday I received an email stated that they had received my device and it had a link to website that I could use to get updates on the status of the repair/return. I checked in the following day with no change. Today it showed this:
Status: We have completed your case. If you can help us improve our service, or would like to comment, please contact HTC customer service representatives.
Service Type: Repair
Service Model: C4-On site exchange
Failure Description: C/x states can not open camera app-freezes or force closes
I even called HTC to make that the ticket was closed and that they didn't need anything else from me. They said that everything was good.
moto211 said:
Final update:
I returned my phone with the broken camera on Monday. Tuesday I received an email stated that they had received my device and it had a link to website that I could use to get updates on the status of the repair/return. I checked in the following day with no change. Today it showed this:
Status: We have completed your case. If you can help us improve our service, or would like to comment, please contact HTC customer service representatives.
Service Type: Repair
Service Model: C4-On site exchange
Failure Description: C/x states can not open camera app-freezes or force closes
I even called HTC to make that the ticket was closed and that they didn't need anything else from me. They said that everything was good.
Click to expand...
Click to collapse
Good to hear that.
On my case, I was never contacted again by the "escalated rep"... but I just checked my ticket/case and it seemed to have been closed, so I guess good news.
Hello Guys,
I am having the same problem as you both had. Í am seeing the same symptoms such as not able to run the camera app. My phone screen goes blank when i try to open the camera app and the bar scanner program says it cannot connect to the camera and that I might need to restart my device. I have tried to use previous roms and removed the sd card but nothing seems to work. I am wanting to send it in for repair but I wanted to know what else I should do to my phone besides reflashing the stock rom. Did either of you have the amonRa recovery program and how did you remove it if you did. Is there anything else I should do?
Thanks.
I got the original shipping rom package from modaco and renamed it PASSIMG.zip and flashed it from the bootloader. It restored everything to stock...recovery, radio, and os.
DOK2 all stock firmware here.
Got my phone back in december. My phone has been chugging alone fine until yesterday. not sure what happened but the lock screen takes minutes to come back. I tried doing a factory reset via software and when I did that the phone was still sluggish. Tried a stock recovery reset, and afterwards when i tried signing into my account and connecting to wifi at the initial setup the phone just rebooted back to the start screen again which i thought was real odd. It's currently restoring apps from the app store right now and it intermittently reboots itself while doing stuff. all while it's completely stuttering if i try to use it...
Is my phone starting to have internal memory failure? no SD card in the phone at the moment.
Should I try reflashing the DOK2 firmware via odin and then doing a reset again? Is that even possible with all the restrictions?
used it for about 30 minutes on my way to work and then it rebooted on me with the following error :
ddi: mmc_read failed
Check this thread for a workaround. I use an app to keep my phone from going into deep sleep.
http://forum.xda-developers.com/showpost.php?p=64584244&postcount=39
dtrinh4000 said:
used it for about 30 minutes on my way to work and then it rebooted on me with the following error :
ddi: mmc_read failed
Click to expand...
Click to collapse
Wouldn't hurt to reflash stock. Google usually restores apps when you check box at first boot for backup and restore. I'm wondering if you installed an app that doesn't agree with your phone... if so, you may continue seeing this issue so long as app is installed.
Bruce lee roy said:
Wouldn't hurt to reflash stock. Google usually restores apps when you check box at first boot for backup and restore. I'm wondering if you installed an app that doesn't agree with your phone... if so, you may continue seeing this issue so long as app is installed.
Click to expand...
Click to collapse
Did a factory reset and cleared cache, reflashed stock DOK2 from sammobile website using odin, cleared cache. things were going a little bit better at first but now just stuttering all over the place and randomly rebooting still. I only have very few apps downloaded, including facebook updates, instagram, all the samsung and google crap that forces updates...
Also want to add that booting into recovery takes a very long time, longer than i've ever noticed it taking... 7 min+ sometimes it will say "installing system updates" with the android guy chugging along, other times it will just have the android guy chugging....
Is there anything else I can try? Is there something I can test to verify that it's a hardware issue and not a software problem, like a flash memory checker?
This phone is out of warranty, and knox has been tripped so I have very limited options here. Would the Tmobile store let me do an exchange for a fee?
bump... anyone? am i really screwed?
dtrinh4000 said:
bump... anyone? am i really screwed?
Click to expand...
Click to collapse
Sprint user here. I thought it might be a carrier issue, but it would seem It's at least Tmo & Sprint
Can't seem to find any complaints on the Verizon/ATT forums but that doesn't mean it isn't happening.
Could it be Touchwhiz?
Here is the Sprint post:
http://forum.xda-developers.com/note-4-sprint/help/random-shut-freezes-download-mode-stuff-t3302822
cuteman said:
Sprint user here. I thought it might be a carrier issue, but it would seem It's at least Tmo & Sprint
Can't seem to find any complaints on the Verizon/ATT forums but that doesn't mean it isn't happening.
Could it be Touchwhiz?
Here is the Sprint post:
http://forum.xda-developers.com/note-4-sprint/help/random-shut-freezes-download-mode-stuff-t3302822
Click to expand...
Click to collapse
I do get some touch wiz crashes and random app crashes . since I'm on dok2 is there any other rom or recovery I can flash ? Or so some super duper erase method? I'm pretty much ready to cut my losses and sell it for parts on eBay.
i'm not alone it seems
http://forum.xda-developers.com/note-4-tmobile/help/note-4-major-slowdown-bugs-boot-loops-t3311297
http://forum.xda-developers.com/note-4-tmobile/help/looping-screen-t3319204
http://forum.xda-developers.com/note-4-tmobile/help/reboot-shutdown-wont-removing-battery-t3316875
I am having same issue. Was running stock until 3 days ago, when I got fed up with the stock reboot and slow-down. I guess it's time to save up and get a new phone.
Samsung must have activated some self destruct feature on their hardware to get people to upgrade to the galaxy s7 i guess....
dtrinh4000 said:
Samsung must have activated some self destruct feature on their hardware to get people to upgrade to the galaxy s7 i guess....
Click to expand...
Click to collapse
Well, fool me once.... Having spent $800 on a phone that broke in just over a year, hell would have to freeze over before I give Samsung any money again.
Hello,
I recently purchased a Note 8 (N950F/DS) off eBay, and after testing some basic things (screen, gyro, camera, ...) I downloaded the latest sammobile ROM (PDA N950FXXU5CRHA and CSC N950FOXM5CRHA) for my country (Spain, PHE version) and flashed (AP, BL, CP, CSC) it through Odin (3.13.1). To be honest, I may have flashed HOME_CSC in the USERDATA button from Odin following a friend's instructions, though I didn't see any effect from it, and I reflashed correctly later.
After boot, everything is working fine (Samsung Health, Samsung Pay, Knox is OK, Iris scanner, ....) except for fingerprint sensor. Every time I try to add a fingerprint, the phone does nothing. It simply asks me to put my finger, but never detects it. There are no errors or anything.
In the sensor test menu (*#0*#) fingerprint sensor passes all tests (when the finger is off). When the finger is on 1 or 3 tests fail, but they also fail on my S8 which is working.
So, apparently, my Note 8 does detect the fingerprint sensor, is capable of distinguishing whether the finger is on or off it according to tests, but does absolutely nothing when trying to add a fingerprint through the settings menu.
After searching for the last day, I'm absolutely out of ideas. I have tried deleting cache from recovery menu, and factory reset from both the recovery menu and the settings menu. Everything works always but for the fingerprint sensor.
Any suggestions on what to do to get it back to work?
Did it work before you flashed the new firmware from Sammobile?
I had a problem a few weeks ago where I got the error message saying something went wrong with my sensor I need to reboot the phone, which never seemed to help.
After searching around, I eventually got a couple of posts and videos saying to clear the data from the apps menu for "fingerprint" or something like that, and then reboot again. That did the trick for me and I haven't had an issue again yet.
Though, your issue sounds different than that, so I'm not sure if that will help, seeing as even factory resetting does nothing.
Sorry I didn't help much, but wanted to add my experience, anyway.
Max_Terrible said:
Did it work before you flashed the new firmware from Sammobile?
I had a problem a few weeks ago where I got the error message saying something went wrong with my sensor I need to reboot the phone, which never seemed to help.
After searching around, I eventually got a couple of posts and videos saying to clear the data from the apps menu for "fingerprint" or something like that, and then reboot again. That did the trick for me and I haven't had an issue again yet.
Though, your issue sounds different than that, so I'm not sure if that will help, seeing as even factory resetting does nothing.
Sorry I didn't help much, but wanted to add my experience, anyway.
Click to expand...
Click to collapse
Thanks for your suggestions. I unfortunately did not test the fingerprint sensor before installing the Spanish ROM. I tested many other things like camera, flash, screen, gyroscope, ... but fingerprint was one of the few I did not test.
I tried deleting the data from the fingerprint app and rebooting, but I got more of the same: nothing, not even an error.
I'm trying to find out what the original ROM was to reflash it and see if it comes back to live. I downloaded an app called "phone info", and I'm trying to see if I can find the country of origin through product code, model number, ...
So my phone's fingerprint sensor just suddenly died on me Sunday night. Now I can only use face/iris scan so basically my note 9 just becomes an iPhone.
There's a message on the lock screen that says "Fingerprint Sensor is not responding. Please try again later". In the settings where you add or remove fingerprints there's a pop up saying an error has occurred. The swipe to drop notification function is also not working.
Note that this one day after I got the pie update in Malaysia. I don't know if that has anything to do with it. So far I tried booting into safe mode, wiping cache partition and factory reset, none of those fixed the problem. The *#0*# diagnostic result is not really helpful.
If anyone has ways to fix it so I don't have to go to service center cuz I don't have any other spare phone's to use.
Images
Lock screen - imgur.com/gallery/BEa4uih
*#0*#. - imgur.com/gallery/m7xrvFh
Error - imgur.com/a/CeFDQB7
I think you tried everything that can be done so you might need to let service centre look at it. Sounds like a hardware issue.
edit: added link
https://forum.xda-developers.com/galaxy-note-9/help/reboots-shutdowns-fingerprint-scanner-t3856346
Hey all, searched the forum but 0 results for "Camera Failed"
So about a month ago I went swimming in the community pool with my S10. I went swimming and water park with my S8 and S9 never any issues. This time maybe I stayed in too long, haha.
So the next morning I did notice moisture on the front and rear cameras! Doh! Fired up the camera only to get "camera failed". No biggie, I have premium protection with TMo which does cover this ($99 deductible). I went to make a claim and there was an issue with the warranty not being added on my account, but TMo takes care of it's customers and added it for me and started to process the claim. A few days later the moisture disappeared, and then a few days after that the camera was resurrected!
My replacement didn't show up so when I logged in the rep said for whatever reason it didn't go through, but we were able to cancel the claim. Back in business!
Fast forward to 2 days ago when TMo pushed an update to the phone. I updated with the latest software and immediately noticed I'm back to "Camera failed". I have tried the basics like clearing cache, clearing app cache, booting into recovery to clear the cache, and in safe mode. Still no go.
The kicker is (and this was also apparent during the first failure) the camera app shows failed, and all apps that use the camera also throw an error about accessing the camera EXCEPT the Poshmark fashion marketplace app. It access the camera no issues, front and back! I also uninstalled Poshmark, cleared cache, and rebooted without success.
So I was wondering if anyone had any ideas before I try a factory reset because it takes a while to restore a lot of my settings and customization. And if that doesn't work I'll wait a few days and see if it comes back to life like last time and if it doesn't, file a warranty claim.
Thanks
I think I'd still do a reset and try the camera without restoring anything. If it fails then, you've already done the reset for the return. If it works still don't restore anything, live with it a few hours and keep trying different settings with both front and rear cameras. If you can't make it break, then do your restore. I know a restore is tough to do sometimes, but I hate those nagging problems you can't put a finger on.
Tel864 said:
I think I'd still do a reset and try the camera without restoring anything. If it fails then, you've already done the reset for the return. If it works still don't restore anything, live with it a few hours and keep trying different settings with both front and rear cameras. If you can't make it break, then do your restore. I know a restore is tough to do sometimes, but I hate those nagging problems you can't put a finger on.
Click to expand...
Click to collapse
Yeah I know there isn't a lot of options left at this point. But it's weird that the poshmark app has no problems accessing the camera when everything else does, and that after the TMO update it killed my camera again.
Thank you
Similar problem
Nurmi_CEO said:
Yeah I know there isn't a lot of options left at this point. But it's weird that the poshmark app has no problems accessing the camera when everything else does, and that after the TMO update it killed my camera again.
Thank you
Click to expand...
Click to collapse
Well I had the same problem on my s10, however it was being used in heavy rains and the next morning there was moisture in both the front &back cameras.
However it was still taking pictures (full of blur), no it wasn't showing any camera failed error. I took it to the service centre where they had the phone disassembled and heated up the camera module. The phone is working fine ever since, I recently got the June update (India) and my phone's camera is still working properly. Do try a factory reset and let me know as we whatever happens
Nurmi_CEO said:
Yeah I know there isn't a lot of options left at this point. But it's weird that the poshmark app has no problems accessing the camera when everything else does, and that after the TMO update it killed my camera again.
Thank you
Click to expand...
Click to collapse
T-Mobile should push another update with camera night mode, QR code and so on. At least we(people in US) are waiting for it! See if the upcoming update fixes the issue. Don't you use Samsung back up? It is built-in to your phone. I always use it and it saved placement of your home screen shortcuts, settings(most of them), your apps and other stuff.
pma1504 said:
Well I had the same problem on my s10, however it was being used in heavy rains and the next morning there was moisture in both the front &back cameras.
However it was still taking pictures (full of blur), no it wasn't showing any camera failed error. I took it to the service centre where they had the phone disassembled and heated up the camera module. The phone is working fine ever since, I recently got the June update (India) and my phone's camera is still working properly. Do try a factory reset and let me know as we whatever happens
Click to expand...
Click to collapse
I will and see what happens. Thanks!
Charkatak said:
T-Mobile should push another update with camera night mode, QR code and so on. At least we(people in US) are waiting for it! See if the upcoming update fixes the issue. Don't you use Samsung back up? It is built-in to your phone. I always use it and it saved placement of your home screen shortcuts, settings(most of them), your apps and other stuff.
Click to expand...
Click to collapse
Ok I will do a factory reset and see what happens and checkout Samsung backup. Thanks
pma1504 said:
Well I had the same problem on my s10, however it was being used in heavy rains and the next morning there was moisture in both the front &back cameras.
However it was still taking pictures (full of blur), no it wasn't showing any camera failed error. I took it to the service centre where they had the phone disassembled and heated up the camera module. The phone is working fine ever since, I recently got the June update (India) and my phone's camera is still working properly. Do try a factory reset and let me know as we whatever happens
Click to expand...
Click to collapse
No go on the reset. Same thing. Camera failed on every app except Poshmark.
I'm going to ride it out this week and if it's still dead by Sunday I'll file an insurance claim
I'm hoping it does start working, now even I'm worried about updates breaking my camera (I got no insurance on this). Still I don't understand why the camera failed popup came on your device in the first place ( even if it had moisture) because even I had gotten the camera full of fog however it was still working properly (I took it to the service centre In a day though). I'm attaching the most recent update that I received, this water damage thingy actually happened on the 12th of June
Hello, i had the Same issue after the May Update. I tried evertyhing Clearing Cache Reset Phone....
I went to an samsung store they changed my front camera as warrenty case so i paid nothing. Till today no problems, camera works fine again.
Nurmi_CEO said:
No go on the reset. Same thing. Camera failed on every app except Poshmark.
I'm going to ride it out this week and if it's still dead by Sunday I'll file an insurance claim
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I have trouble wrapping my head around it working with Poshmark only. Outside of reflashing the rom I can't see anything else to try, yet it does point to a software and not a hardware problem.
Tel864 said:
I have trouble wrapping my head around it working with Poshmark only. Outside of reflashing the rom I can't see anything else to try, yet it does point to a software and not a hardware problem.
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When I did a reset on the phone, I held the volume up + bixby to boot into the bootloader and selected "wipe data/factory reset".
It's been a while since I have been rooting and modding my phones since the S8 and up Snapdragons were non rootable for the longest time. Would it be a "cleaner fresher reset" if I used Odin to flash the stock firmware? Is Odin still a thing anymore with the newest Galaxies?
Nurmi_CEO said:
When I did a reset on the phone, I held the volume up + bixby to boot into the bootloader and selected "wipe data/factory reset".
It's been a while since I have been rooting and modding my phones since the S8 and up Snapdragons were non rootable for the longest time. Would it be a "cleaner fresher reset" if I used Odin to flash the stock firmware? Is Odin still a thing anymore with the newest Galaxies?
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Yeah you're right Odin still works with modern Samsung phones (it did with my old j7 prime-exynos android 8.1). You can try reflashing the stock firmware and maybe downgrading it if that's possible. Honestly Samsung devices have become a disappointment now to me