I had this happen in 3 different instances:
1) Come back to the phone, which was lying on the table, to find that it was restarted. Happened 3 times in 5 minutes.
2) Another time, the phone restarted for no reason - I came back and it was asking for pattern instead of fingerprint because it restarted.
3) In a 20 minute drive, the phone restarted twice, which was announced by the Bluetooth car unit. I stopped each time and verified that the phone actually restarted.
At first, I thought it was me holding the power button wrong and it getting stuck.
But I have tried my best to not push the power button in any weird way, and then it still happened.
Moreover, here's an interesting exchange between, apparently, ZTE and users. Credit to oberio28:
5, sometimes the phone will automatically restart, how is this going?
A: We have located the reason and will resolve this issue in the next release, please update to the latest version to experience.
Click to expand...
Click to collapse
https://forum.xda-developers.com/showpost.php?p=79860485&postcount=15
I am on NA rom v3.0 and I don't see a fix anywhere yet.
Anyone else?
It doesn't happen for me, Global EU 2.09
Just updated from 1.11 to 1.15 NA. Going to see if that fixes reboots.
Also, why the hell doesn't the phone remember the Bluetooth volume level? Is that a Pie thing?
nabbed said:
Just updated from 1.11 to 1.15 NA. Going to see if that fixes reboots.
Also, why the hell doesn't the phone remember the Bluetooth volume level? Is that a Pie thing?
Click to expand...
Click to collapse
Yeah I had same issue on Poco f1.
nabbed said:
Just updated from 1.11 to 1.15 NA. Going to see if that fixes reboots.
Also, why the hell doesn't the phone remember the Bluetooth volume level? Is that a Pie thing?
Click to expand...
Click to collapse
Since updating to 1.15, the phone is not random restarting.
nabbed said:
Since updating to 1.15, the phone is not random restarting.
Click to expand...
Click to collapse
Yes, the V115 patch the random restart bug, the bug is common on SDM8150 platform
JerryYin said:
Yes, the V115 patch the random restart bug, the bug is common on SDM8150 platform
Click to expand...
Click to collapse
Thanks for the info.
Do you know anything about this problem?
"I use ATT as as carrier, and I tried several of their sim cards. As soon as I install the card, that Sim slot (1 or 2) truncates its IMEI from 15 to 14 digits, so it thinks that's it's a CDMA sim card. I think this is the reason why I cannot access GSM calling settings such as Call Forwarding. It says "Network or Sim card error."
nabbed said:
Thanks for the info.
Do you know anything about this problem?
"I use ATT as as carrier, and I tried several of their sim cards. As soon as I install the card, that Sim slot (1 or 2) truncates its IMEI from 15 to 14 digits, so it thinks that's it's a CDMA sim card. I think this is the reason why I cannot access GSM calling settings such as Call Forwarding. It says "Network or Sim card error."
Click to expand...
Click to collapse
I use ATT prepaid mine does the same but the last digit is a check, meaning once sim is activated it helps hide your full IMEI. I get 4g LTE and no Voice HD calling, hence it always reverts to 4g/3g in calls. Got to love US carriers.
SuperDroidMe said:
I use ATT prepaid mine does the same but the last digit is a check, meaning once sim is activated it helps hide your full IMEI. I get 4g LTE and no Voice HD calling, hence it always reverts to 4g/3g in calls. Got to love US carriers.
Click to expand...
Click to collapse
Thanks. It was explained to me at an ATT store that Voice over LTE was not available for a prepaid plan.
However, can you change Call Forwarding settings (I cannot, and I am not sure what the problem is):
Phone app / ... / Settings / Calling accounts / AT&T / GSM call settings / Call forwarding / Voice
?
Mine gives me reply "Call settings error , Network or SIM card error."
nabbed said:
Thanks. It was explained to me at an ATT store that Voice over LTE was not available for a prepaid plan.
However, can you change Call Forwarding settings (I cannot, and I am not sure what the problem is):
Phone app / ... / Settings / Calling accounts / AT&T / GSM call settings / Call forwarding / Voice
?
Mine gives me reply "Call settings error , Network or SIM card error."
Click to expand...
Click to collapse
Yeah I get the same error, I don't think it's phone though. My other phone is Poco F1 and its all custom ROM with no LTE bands and it does the same. But both can transmit/receive calls with same sim though...I think its more the network and not being AT&T branded phone.
nabbed said:
Thanks for the info.
Do you know anything about this problem?
"I use ATT as as carrier, and I tried several of their sim cards. As soon as I install the card, that Sim slot (1 or 2) truncates its IMEI from 15 to 14 digits, so it thinks that's it's a CDMA sim card. I think this is the reason why I cannot access GSM calling settings such as Call Forwarding. It says "Network or Sim card error."
Click to expand...
Click to collapse
Oh never seen that before......... I will ask the deveoper team about this prblem.
JerryYin said:
Oh never seen that before......... I will ask the deveoper team about this prblem.
Click to expand...
Click to collapse
Thanks. Here's more info that may be relevant.
1) Oneplus 6, global version, doesn't have this problem, that is not being able to set up call forwarding from the phone.
2) Whenever AT&T sim card is inserted into a slot (1 or 2), that slot truncates its IMEI from 15 to 14 digits by removing the last digit.
So, if without the sim card IMEI 1 is XXX...XXX5, it becomes XXX...XXX when the sim card is inserted into slot 1. Same happens to IMEI 2 if the card is inserted into slot 2.
JerryYin said:
Oh never seen that before......... I will ask the deveoper team about this prblem.
Click to expand...
Click to collapse
Out of interest... do you have a direct line to the developer team?!
If so, can you give us some info please on what they are working on, if and how we can report bugs or suggestions etc.
Texan1 said:
Out of interest... do you have a direct line to the developer team?!
If so, can you give us some info please on what they are working on, if and how we can report bugs or suggestions etc.
Click to expand...
Click to collapse
I work for Nubia, I'm responsible all international tech support for the nubia product, BUT this is my personal account. What I said with this account is not represent the Nubia company.
JerryYin said:
I work for Nubia, I'm responsible all international tech support for the nubia product, BUT this is my personal account. What I said with this account is not represent the Nubia company.
Click to expand...
Click to collapse
Great, thanks Jerry. So do you monitor these forums and report back issues/suggestions to Nubia?
Are we able to ask you questions/make software suggestions to you?
JerryYin said:
I work for Nubia, I'm responsible all international tech support for the nubia product, BUT this is my personal account. What I said with this account is not represent the Nubia company.
Click to expand...
Click to collapse
Thanks for trying to help fellow Nubians BTW, the XDA review of RM3 was disastrous, IMO. So unfair. Whoever did that review needs to go back to basic training.
Texan1 said:
Great, thanks Jerry. So do you monitor these forums and report back issues/suggestions to Nubia?
Are we able to make ask you questions/make software suggestions to you?
Click to expand...
Click to collapse
Yes, you can. I'm glad to see feedback or suggestion provide by users. You can also send email to [email protected].
Because this is not the official account, I may release some informatio or software that can help you guys.
---------- Post added at 09:29 AM ---------- Previous post was at 09:17 AM ----------
nabbed said:
Thanks for the info.
Do you know anything about this problem?
"I use ATT as as carrier, and I tried several of their sim cards. As soon as I install the card, that Sim slot (1 or 2) truncates its IMEI from 15 to 14 digits, so it thinks that's it's a CDMA sim card. I think this is the reason why I cannot access GSM calling settings such as Call Forwarding. It says "Network or Sim card error."
Click to expand...
Click to collapse
Can you please send me the screenshot with ATT card put in and 14 digit IMEI number?
If you can, please send the picture to [email protected] I will try to solve this tomorrow
JerryYin said:
Can you please send me the screenshot with ATT card put in and 14 digit IMEI number?
If you can, please send the picture to [email protected] I will try to solve this tomorrow
Click to expand...
Click to collapse
Done.
Related
I have a problem with my HTC One.
When i'm connected to H net, i can't Call anyone ans nobody can Call me.
It happens only with HSDPA. With GSM everything works fine.
Reonnecting mobile data solves the problem for 5 or 10 minutes.
In german forums it's a known problem, but nobody fixed it yet.
I'm on O2 Germany and i have an international HTC One.
Do you Know this problem and can you help me?
I' ve tested it with stock and custom Roms and with other radios. it's always the Same...
Change your SIM card
I agree try a new SIM
Sent From HTC One Android Revolution 53.0 KitKat 4.4.2.
since yesterday evening i have a new SIM but it's the Same.
some minutes in HSDPA net and calling is impossible on every location...
ic3fox said:
since yesterday evening i have a new SIM but it's the Same.
some minutes in HSDPA net and calling is impossible on every location...
Click to expand...
Click to collapse
Im facing the same issue, already changed my Sim carda, still the same, have ti restart in order to make a few calls before it fails again
ic3fox said:
since yesterday evening i have a new SIM but it's the Same.
some minutes in HSDPA net and calling is impossible on every location...
Click to expand...
Click to collapse
check if your IMEI is blacklisted. If yes then there is no solution.
http://swappa.com/esn
Blacklisted? where? HTC? they said nothing about it When i called them.
ic3fox said:
Blacklisted? where? HTC? they said nothing about it When i called them.
Click to expand...
Click to collapse
The IMEI is a unique electronic identification number to track mobile phones. If your mobile phone has been reported lost or stolen or that the owner has unpaid bills, then the IMEI is probably blacklisted which mean the phone will not be able to connect to almost any carrier in the world (IMEI blacklist is international). Use the tool linked above to check if your IMEI is blacklisted or not. Hopefully it's not... If you bought the phone second hand then there is some chances your IMEI is blacklisted.
EDIT: NVM I tought you were not able to make call even under gsm. I have misread the first post sry. So its probably not blacklisted
my HTC One was new and is not blocked
ic3fox said:
my HTC One was new and is not blocked
Click to expand...
Click to collapse
is your phone set to auto switch? if I force my phone to "LTE only" i can't get phone calls either
*#*#4636#*#* -> Phone information -> "GSM/WCDMA/LTE auto"
if i set that to "LTE only" = no calls
My phone is Set to Auto. with GSM only i have no problems. with other settings it's not working after some minutes
No idea? no One can help?
After two days later of may security patch it stopped supporting network,it shows the sim card is inserted but no sign of network, tried everything but nothing worked. My device is from Malaysia that's why my country's (Bangladesh) Samsung service center can't help with this problem,and it's not possible for me to go over Malaysia just to fix this, i thought a software update might fix the problem but i got the june and July update, nothing worked, it's been more than two months my phone doesn't support any mobile network,it does support the SIM cards but not mobile network. I used my phone flawlessly like 6 months without facing any problems,it happened suddenly, two months ago
Kabul10 said:
After two days later of may security patch it stopped supporting network,it shows the sim card is inserted but no sign of network, tried everything but nothing worked. My device is from Malaysia that's why my country's (Bangladesh) Samsung service center can't help with this problem,and it's not possible for me to go over Malaysia just to fix this, i thought a software update might fix the problem but i got the june and July update, nothing worked, it's been more than two months my phone doesn't support any mobile network,it does support the SIM cards but not mobile network. I used my phone flawlessly like 6 months without facing any problems,it happened suddenly, two months ago
Click to expand...
Click to collapse
just factory reset it
bober10113 said:
just factory reset it
Click to expand...
Click to collapse
I did, twice...but didn't work
jd14771 said:
You could have a corrupt Rom. You can re-flash the rom through odin to see it that works.
A. What is the Model number? sm-n960f, sm-n960fd, sm-n960n, sm-n960u?
B. What is the software version? provide a screenshot if you can.
Click to expand...
Click to collapse
A. Model number sm-n960f
B. I'm sorry, I'm a newbie,i don't know how to put a screenshot,i tried I don't find any options. Btw the software version is N960FXXS3CSG1
Kabul10 said:
A. Model number sm-n960f
B. I'm sorry, I'm a newbie,i don't know how to put a screenshot,i tried I don't find any options. Btw the software version is N960FXXS3CSG1
Click to expand...
Click to collapse
did you pay your bills?
also was it a second hand fone? imei might have been blacklisted.
edit:
call your provider and have your account and device imei check out before venturing any further.
takes 5 or 10 minutes.
bober10113 said:
did you pay your bills?
also was it a second hand fone? imei might have been blacklisted.
edit:
call your provider and have your account and device imei check out before venturing any further.
takes 5 or 10 minutes.
Click to expand...
Click to collapse
It's not second handed, it's actually unofficial phone,but i paid the whole bill, and a lot of people buy these phones, no one ever faced a problem like mine,and i dialed *#0011# and it shows IMEI status is okay,if it's not the right way to check whether my IMEI blacklisted or not then please tell how can i know it's blacklisted, I need to know how to find it out
bober10113 said:
jd14771 said:
Kabul10 said:
A. Model number sm-n960f
B. I'm sorry, I'm a newbie,i don't know how to put a screenshot,i tried I don't find any options. Btw the software version is N960FXXS3CSG1
well he did state that 2 days later after the may patch this happened and not the minute after the patch was applied. logic would be as you put it , the second the phone rebooted after the update the problem would have been apparent... not 2 days later which shows that something else went wrong. i guess the devil is in the details.
now flashing the rom again might indeed fix it or it might not.
btw he is waiting impatiently for those youtube videos you promised.
chop chop now!
Click to expand...
Click to collapse
What if it's a hardware problem???
Then flashing rom would fix that???
I tried what he said,i flashed my phone twice with sam firmware by odin, but it didn't work,no one explicitly can tell what's the real problem of my phone, I'm trying and trying,but nothing is working
Click to expand...
Click to collapse
Click to expand...
Click to collapse
jd14771 said:
Kabul10 said:
bober10113 said:
if it's a hardware problem then that would mean something in the phone could have gone bad regarding the cellular signal. But that was assuming the phone is a genuine note 9, not an unnofficial one.
You said in a post below that your phone is a counterfeit note 9, correct? Not a genuine Samsung note? Is that what you mean by unnofficial?
Click to expand...
Click to collapse
Of course it's genuine note 9,by unofficial i meant it was bought from Malaysia and taken back to my country without paying taxes, and that's what we call unofficial,it entered my country without paying taxes cz it didn't come by officially, but it's an original note 9, everything is here in this device as an original device should be
Click to expand...
Click to collapse
Click to expand...
Click to collapse
@bober10113 @jd14771
That's enough. You're going off-topic, and not helping the OP at all. If you want to squabble like old ladies fighting over the last packet of oatmeal, then you can take it to private messages.
I'm not cleaning the thread because that would require me to edit each post individually, but I will keep an eye on it, so please just offer your advice to the OP if you can, but keep the arguments out of it.
jd14771 said:
Well then you can rule out it being anything related to software or the update.
Can you post the screenshot for:
Settings>about phone>status
Settings>about phone>status>sim card status
Settings>about phone>status>imie information
Click to expand...
Click to collapse
I can't Post any screenshots,it says bad request...
But hold on...
I'm showing it to you via texts...
(Status screenshot)
SIM card status:-
IMEI information:-
IP address:-
fe80::4531:a2c2:2682:5dd4
192.168.0.101
Wi-Fi MAC address:-
6C:C7:EC:9B:EE:14
Bluetooth address:-
Unavailable
Ethernet MAC address:-
Not available.
Serial number:-
RF8KC141Q5X
Up time:-
17:05:33
Phone status:-
Official
FCC certification:-
FCC ID:A3LSMN960F
(SIM card status screenshot)
Network:-
Unknown
Mobile network state:-
Disconnected
Service state:-
Out of service
Signal strength:-
-113 dBm 0 asu
Mobile voice network type:-
Unknown
Mobile data network type:-
Unknown
Roaming:-
Not roaming
(IMEI information screenshot)
IMEI (slot 1):-
MOD EDIT REMOVED
IMEI SV (slot 1):-
01
IMEI (slot 2):-
MOD EDIT REMOVED
IMEI SV (slot 2):-
01
@Kabul10
Please do not post your IMEI on a public forum.
jd14771 said:
Kabul10 said:
jd14771 said:
Alright, thanks for clarifying that. There are counterfeits out there so I wanted to be sure.
Can you take a screenshot of
Settings>about phone>status>imie information?
So I can see it, go to www.imgbb.com and upload it there and just copy the link here. It's easy, much easier than using odin.
Click to expand...
Click to collapse
Screenshot is not uploading, it shows "bad request"
But hold on, I'm writing it down via texts
(Status screenshot)
SIM card status:-
IMEI information:-
IP address:-
fe80::4531:a2c2:2682:5dd4
192.168.0.101
Wi-Fi MAC address:-
6C:C7:EC:9B:EE:14
Bluetooth address:-
Unavailable
Ethernet MAC address:-
Not available.
Serial number:-
RF8KC141Q5X
Up time:-
17:05:33
Phone status:-
Official
FCC certification:-
FCC ID:A3LSMN960F
(SIM card status screenshot)
Network:-
Unknown
Mobile network state:-
Disconnected
Service state:-
Out of service
Signal strength:-
-113 dBm 0 asu
Mobile voice network type:-
Unknown
Mobile data network type:-
Unknown
Roaming:-
Not roaming
(IMEI information screenshot)
IMEI (slot 1):-
IMEI SV (slot 1):-
01
IMEI (slot 2):-
IMEI SV (slot 2):-
01
Click to expand...
Click to collapse
Click to expand...
Click to collapse
jd14771 said:
bober10113 said:
it makes no sense that the imei would be blacklisted, the phone was already on the network for months. that straight up makes no sense.
as far as the problem showing up right after the update was applied, ican't say for certain thats always going to be the case. For instance, it could have been working fine until OP ran something or did something that caused a malfunction within the system. Like if you ctry to change a setting in phone and that is what breaks the mobile network. i don't know, but what i do know is that if a fresh flash BIA odin does not fix the problem, then you know it is not software related. If you just hardreset, then it could still very well be a software issue because the software could be corrupt. This is why flashing the entire rom through ODIN is my go-to first step, because if ODIN doesn't fix it, then you know the problem is either hardware, or out of your control. like a blacklisted IMIE, or the IMEI was wiped completley, as people have had this happen out of no where as well. Anyways, its all done and its uodated below. feel free to copy/paste and save yourself an hours time if you find the need to walk soemone through odin, *cough*IT_ARCHITECT*cough*
Click to expand...
Click to collapse
Actually i saw a video on YouTube about Good lock, it's unavailable in my country,so just to claim it i had to use VPN to download it, while downloading i had to detached my SIM card from my device, after downloading it i inserted the SIM card again,and after that my device started showing kind of unusual things like fingerprints delay,and a bit slow running,then a few days later this network problem happened...
I know it doesn't make any sense, but it's just my thoughts,may it's not related to that issue
Click to expand...
Click to collapse
jd14771 said:
Alright so from what I can by your text-shots, your imie is missing from the system. And no network is started at all on any level.
You can try resetting network settings, it's takes a minute.
Settings>general management>reset>reset network settings>{reset settings}
Click to expand...
Click to collapse
IMEI is not missing,it was removed after posting, that's okay...
My phone still shows IMEI and after dialing *#06# it shows it,and i dialed *#0011# and it shows IMEI status is okay...
I don't think it's IMEI related problem, maybe it's hardware problem, after everything it didn't get changed, still the problem exists
And resetting network settings is like my regular activities,no change...
Still mobile network not available
jd14771 said:
Kabul10 said:
jd14771 said:
Alright, thanks for clarifying that. There are counterfeits out there so I wanted to be sure.
Can you take a screenshot of
Settings>about phone>status>imie information?
So I can see it, go to www.imgbb.com and upload it there and just copy the link here. It's easy, much easier than using odin.
Click to expand...
Click to collapse
Here's the link
https://ibb.co/rwMjvKg
https://ibb.co/xzZRtx0
https://ibb.co/MPrZpLT
Click to expand...
Click to collapse
Click to expand...
Click to collapse
MeltdownSpectre said:
@Kabul10
Please do not post your IMEI on a public forum.
Click to expand...
Click to collapse
Okay, sorry for that
jd14771 said:
Kabul10 said:
jd14771 said:
Have you called your carrier and made sure the imei is still activated on their end?
Click to expand...
Click to collapse
My phone is From Malaysia,and i live in Bangladesh,and tell who should i call???
Which carrier????
I've been using Bangladeshi SIM all the tym
Click to expand...
Click to collapse
Click to expand...
Click to collapse
jd14771 said:
Kabul10 said:
jd14771 said:
What phone service (sim) do you have in Bangladesh, where you currently are? You should call them and verify the Sim and imie are good still
Click to expand...
Click to collapse
I had been using Airtel (SIM card operator) all the time on my device,now can see that SIM card is pretty well in other device except mine,so anyway I'm gonna the their customer service center and talk to them
Click to expand...
Click to collapse
Click to expand...
Click to collapse
jd14771 said:
Kabul10 said:
jd14771 said:
So the sim card just worked on another phone? It that your old phone, or a random phone?
Click to expand...
Click to collapse
Random phone and my old phone it works everywhere except my damn note 9
Click to expand...
Click to collapse
Click to expand...
Click to collapse
@Kabul10
if your provider does not respond for what ever reason, with a clear answer, there are online services to check this. not going to link to a specific one. ill let you decide which to try.
you are also doing this at your own risk...
Mod Edit: Please DO NOT post links to advertising or click bait websites.
Hi,
I just bought a Mi 9 for my gf as Birthday gift and have a big problem with it.
We use her Simcard from her further phone, which works there without issues, but the Mi 9 just let her use Data on the simcard (internet). No calls or texts in-/ outbound are possible. It always shows that no mobile network is available.
I already readded all APNs (Internet, LTE, GPRS) and tried a couple different network settings (*#*#4636#*#*). I'm not sure why this issue appears and searched allover the internet. Seems like noone else have this problem.
Version is 11.0.2.0(QFAMIXM) with locked bootloader. Could it be that seller flashed something wrong, modem type or whatever? Carrier lock wouldn't let us use the actual sim right? My own sim as well just work with data so it need to be an issue with the phone.
Thanks in advance
Chris
Noone have any idea what the issue could be?
This seems like an operator related issue and probably has nothing to do with the Mi9. Try operator related forums for more help. The only thing that comes to mind is to get a new sim from the operator.
ChrisMNL said:
Noone have any idea what the issue could be?
Click to expand...
Click to collapse
Question:
Does mi9 recognize the SIM Card? Does mi9 ASK for your SIM Card PIN? Or does mi9 say 'no SIM Card installed'?
Hi,
Sim is recognized and contacts shown. Sim pin is deactivated so the Phone don't ask.
Mobile Network is shown and active and data/ internet works. Its just the GPRS funtions (Text, Calls) which don't work. When I try to call I get the "Mobile Network isn't available" message and texts don't sent.
Thanks
This seems like an operator related issue and probably has nothing to do with the Mi9. Try operator related forums for more help. The only thing that comes to mind is to get a new sim from the operator.
Click to expand...
Click to collapse
The Sim works fine in another phone and my sim which works as well, shows the same errors in the Mi 9. So it must be an phone issue.
ChrisMNL said:
The Sim works fine in another phone and my sim which works as well, shows the same errors in the Mi 9. So it must be an phone issue.
Click to expand...
Click to collapse
What operator do you use? What operators are the respective cards you have tried in the Mi9? Did you buy the phone from a private person and not new in a sealed package? In this case contact the seller.
ChrisMNL said:
The Sim works fine in another phone and my sim which works as well, shows the same errors in the Mi 9. So it must be an phone issue.
Click to expand...
Click to collapse
Do you have 2 simcards installed?
You also might try to reset the modems, howto you can find when searching the forum
Just 1 sim installed. 2nd slot shows the same issues. Will check the forum for modem reset thanks.
Hi,
Weirdly the phone seem to have a Carrier Lock. My gf uses SMART Prepaid here on the Philippines and as said just mobile data was working. Yesterday she switched the SIM for testing to Globe and with this SIM everything works. 4G is available and calls/ texts work as they should.
I'm still confused about this. If the Phone would be carrier locked, should another Carrier SIM not be functional at all? I don't get why Data connections are working then.
For now the solution is to get another SIM. Probably let it unlock in a store.
Regards
Chris
Has anyone been able to get DSDS working on Google fi? Any help would be great.
I've been trying with limited success. My question to you is are you trying to use the esim and physical sim with the same Google Fi number? (This is my case)
Mine seems to use both sims when connected to Sprint and only one when connected to Tmobile....at least I'm assuming. Under settings-about phone-sim status it will show both connected when on sprint (I can tell which carrier via Signalcheck Pro app). But when connected to Tmobile only slot one is connected. It still does tend to prefer Sprint, although seems to switch faster than before
redskykiter said:
Mine seems to use both sims when connected to Sprint and only one when connected to Tmobile....at least I'm assuming. Under settings-about phone-sim status it will show both connected when on sprint (I can tell which carrier via Signalcheck Pro app). But when connected to Tmobile only slot one is connected. It still does tend to prefer Sprint, although seems to switch faster than before
Click to expand...
Click to collapse
Was the dual sim automatically set up or did you do something to set it up? When I tried to set it up in the past I ended up having two different signal icons in the status bar and we should only have one according to Google support. The Google FI app is showing that I have two IMEI numbers but I only have the physical sim active.
speakeasy2 said:
Has anyone been able to get DSDS working on Google fi? Any help would be great.
Click to expand...
Click to collapse
What do you mean? One carrier or two?
bobby janow said:
What do you mean? One carrier or two?
Click to expand...
Click to collapse
Same carrier. For Google fi
speakeasy2 said:
Same carrier. For Google fi
Click to expand...
Click to collapse
I don't think that's available yet. They said 2020 IIRC.
bobby janow said:
I don't think that's available yet. They said 2020 IIRC.
Click to expand...
Click to collapse
It's on the webpage on how to do it. But they don't know how when I called customer servics
speakeasy2 said:
It's on the webpage on how to do it. But they don't know how when I called customer servics
Click to expand...
Click to collapse
I can't seem to find that. Can you post a link please?
edit: reading about "dual connect" but there isn't an accurate description of how it works, how to set it up, and even if it's live yet.
It has not rolled out to use Google Fi with both the e sim and SIM yet. There's a thread on the Product Forums. I've burned through two SIMs trying before looking it up.
bobby janow said:
I can't seem to find that. Can you post a link please?
edit: reading about "dual connect" but there isn't an accurate description of how it works, how to set it up, and even if it's live yet.
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https://support.google.com/fi/answer/7540641?hl=en
speakeasy2 said:
https://support.google.com/fi/answer/7540641?hl=en
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That article is confusing at best and ridiculous when you actually figure out what they're trying to say. They don't know what they are doing.
bobby janow said:
That article is confusing at best and ridiculous when you actually figure out what they're trying to say. They don't know what they are doing.
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Yep, I found that out when the SPoke with them.
murphyjasonc said:
Was the dual sim automatically set up or did you do something to set it up? When I tried to set it up in the past I ended up having two different signal icons in the status bar and we should only have one according to Google support. The Google FI app is showing that I have two IMEI numbers but I only have the physical sim active.
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I tried to set up esim first then insert physical sim as instructed by google fi help chat. I got the two signal icons too. Then I found https://support.google.com/fi/answer/7540641?hl=en and pulled the physical sim, wiped the esim and then inserted the physical again and activated. It was working then
edit...where in the fi app does it show imei numbers?
redskykiter said:
I tried to set up esim first then insert physical sim as instructed by google fi help chat. I got the two signal icons too. Then I found https://support.google.com/fi/answer/7540641?hl=en and pulled the physical sim, wiped the esim and then inserted the physical again and activated. It was working then
edit...where in the fi app does it show imei numbers?
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I don't think you can see that on the fi app. You would have to go to about phone and see it. Also, it will work with the physical sim. I tried that and it still stated that their is a free Sim slot.
Hi Xdaers,
I'm not sure for a variety of reasons. I am not able to activate my eSIM with my local network service provider. I followed up, and I was told that the eSIM is blocked, and I have to go to the OEM to unblock the eSIM. which I found very fascinating and interesting at the same time. I want to find out if anyone else has been faced with this issue when activating the eSIM. And how did they get through it?
Spoiler: device specification
Pixel 7 (Factory Unlocked): I am using the local sim from the same service provider, and it's working fine.
Android 13 stable
Feb. Security update
Rooted, with Magisk 25.2
Safety net passed
Hello, I live in Colombia and yesterday I had the same problem. I had my esim working without problems on my p7 and I deleted it to transfer it to another phone and on the other phone I got this same message. Then I tried to put it back on my pixel 7 and I also got the same problem.
htorrado1979 said:
Hello, I live in Colombia and yesterday I had the same problem. I had my esim working without problems on my p7 and I deleted it to transfer it to another phone and on the other phone I got this same message. Then I tried to put it back on my pixel 7 and I also got the same problem.
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Have you been able to fix it? And, if so, have you reported it to your local network provider, and what have their responses been?
Hello, I'm telling you that I was visiting my mobile operator and they generated another qr code for me to download the esim and I take it without problems; I got it working again.
That's exactly (and the only way) to do it.
bobby janow said:
That's exactly (and the only way) to do it.
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alright, I will try again.
Happened to me. Your carrier needs to straighten out the Eid on your device. At least that's what Mint told me.
nobreak1970 said:
Happened to me. Your carrier needs to straighten out the Eid on your device. At least that's what Mint told me.
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What does it mean, and how do you do that? Also, were you able to fix yours?
xdagee said:
What does it mean, and how do you do that? Also, were you able to fix yours?
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Call your carrier
nobreak1970 said:
Call your carrier
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I did call, that's when i was told esim is been blocked by OEM.
xdagee said:
I did call, that's when i was told esim is been blocked by OEM.
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Sounds like you need to have them send you a physical sim card.
Actually nothing's blocked. Your carrier is ignorant.
Phase 1 of 4. Check with your carrier to determine if it's supported before configuring an eSIM. Launch the Settings application. Phase 2 of 4. Touch SIMs. Step 3 of 4: Click Download a SIM rather? Phase 4 of 4. Tap Next, then proceed as directed.
xdagee said:
I did call, that's when i was told esim is been blocked by OEM.
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Ask for higher level support. Someone must know what to do. When I first started with VZW years ago I finally was connected to the one person who knew how to activate it. Now they all know but it took a while. Is switching carriers an option? Tell them your OEM unblocked it now it's up to you guys. Eventually they will need to send you a qr code for it to work.
lucyoscar said:
Phase 1 of 4. Check with your carrier to determine if it's supported before configuring an eSIM. Launch the Settings application. Phase 2 of 4. Touch SIMs. Step 3 of 4: Click Download a SIM rather? Phase 4 of 4. Tap Next, then proceed as directed.
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Actually, I requested the eSIM from my provider. They sent an email following the steps with a QR code you just listed to activate my eSIM. I did that, and the end result is the screenshot that I posted. I called to report the issue, and I was told I should check with my OEM, (it happens because the OEM has blocked the eSIM). So I had to post here to find out if anyone is been faced with this issues.
bobby janow said:
Ask for higher level support. Someone must know what to do. When I first started with VZW years ago I finally was connected to the one person who knew how to activate it. Now they all know but it took a while. Is switching carriers an option? Tell them your OEM unblocked it now it's up to you guys. Eventually they will need to send you a qr code for it to work.
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Yes, exactly what I was thinking—I called again and got the same guy. So I will keep trying until I get a different person who will know how to activate it. Also, I'm hoping for a March update and will try again. Something will hopefully be fixed.
xdagee said:
Yes, exactly what I was thinking—I called again and got the same guy. So I will keep trying until I get a different person who will know how to activate it. Also, I'm hoping for a March update and will try again. Something will hopefully be fixed.
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There's nothing wrong with the phone so an update will not help. Keep trying.