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[Q] Does my Xperia Z lost water resistance?

Hello,
I have my Z from its release. I tried its water resistance the first day i recieved it, all was OK. I recorded many videos underwater, in swimming pool, at home, and everything was always ok. Everytime i took it in water, I mindfully closed all the covering caps.
But today, I got a problem. I took my phone with me to water, as whnever I did, and when I was looking at it after "bathing", my camera was fogged - it was wet INSIDE. I tried to check those white indicators under covering caps, and those at USB port and headphone jack were RED. I also noticed tiny droplets of water there. Everything else is however working. No display issues, headphones are playing, USB works too.
I must remark that my phone dropped me on pavement from my pocket about month ago (scratched corners), but its resistance worked until today.
What now? Should I claim it? What do you guys think? I bought Xperia Z mainly for its water resistance. It is very distressing that I can take it in water any more.
Edit: one problem detected - mobile data doesnt work.

Since the indicators are red you have nothing to stand on, they will just say that the flaps were open and you won't be able to prove them wrong.

Dsteppa said:
Since the indicators are red you have nothing to stand on, they will just say that the flaps were open and you won't be able to prove them wrong.
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I read somewhere that on the repair service they check if the flaps provide the necessary seal against water. If they provide enough seal, and you have the indicators turned red, they blame you for not having closed the flaps correctly, on the other hand, if the flaps show defects and let water through, even when properly closed and with moisture indicators turned red, they still service your device under warranty.

Dsteppa said:
Since the indicators are red you have nothing to stand on, they will just say that the flaps were open and you won't be able to prove them wrong.
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They were closed. I was always checking them before going in water. Im 100% sure. And yes i can prove it. They can close the flaps and test phone and see if there is water or not.

Dropping the phone may have caused an open gap somewhere and water leaked in.
Nothing you can do, just argue your way in and hope for the best.
If you know you are a clumsy person, you should have gotten a case.
Sent from my C6603 using xda premium

In the pictures the phone has a the back glass lifted, maybe that was the problem. I have the back lifted too , but not that high as yours.

Don't tell them you used it in the swimmingpool, it clearly says in the instruction booklet that you should't.
Swimmingpool water contains acids and chemical products that may destroy the rubber seals over time.

I think I know what happened. Flaps may be ok (I tested to put the phone in water again - there were no water under them, but water still got to a phone - my volume down is damaged now), but the right issue is that back plate is raised a bit around the camera
Type "Sony Xperia Z repair, disassembly manual" on youtube.
As you can see on this video, right under the plate are phone GUTS. The plate can be raised by warming it. Thus it can raise when you play games or a sun is shining on a phone. All Xperia Z owners, check your back plate too if it is OK or raised! I believe this is that water resistance issue..
The fog in camera disappeared during the day and when I removed SIM and put it back, mobile data begun to work. Bad thing is that volume button doesnt work (as I said above). The button itself is ok and its not stucked or pressed, but when I turn phone on, it always starts in safe mode and I cant volume down, I can just volume up (using the button; I can volume down using display), so I think button contacts are fu**ed and phone thinks the buton is pressed. I think only thing I can do now is going to repair service.

I could never imagine submersing my phone in water. not worth the risk.
I treat my XZ as water resistant. I'll text people when im in the bath with wet hands etc.. but never put it in water

eiestsa never
vibecatalin said:
In the pictures the phone has a the back glass lifted, maybe that was the problem. I have the back lifted too , but not that high as yours.
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Yeah, you are right. I think thats the issue. Did u try to put it in water if it is ok or not?

I've read somewhere of someone using bleach on a cotton bud VERY carefully to whiten the markers.

I had a similar issue, take it to the service center & get it fixed.

VykoJust said:
Yeah, you are right. I think thats the issue. Did u try to put it in water if it is ok or not?
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No, but I think I will try.

vibecatalin said:
No, but I think I will try.
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Those flaps are piece of crap. Especially that flap where charger/data cable go. Since we playing with it every day, my guess is that sealing got weaken and that's why water got thru the phone. Gap may be less than tenth of a millimeter ( <0,1 mm) and water can easily come in.

i think it's time again to bash those people who warn others not take their phone into water, as the xperia z is not waterproof, but just water resistant. and that's more likely to protect the phone from accidental drops into water, rather than to go diving/bathing/filming with it in water.
and those warners know what the IP-rating says ("...half an hour"..."submerged 'till half a meter"....)

hebbe said:
i think it's time again to bash those people who warn others not take their phone into water, as the xperia z is not waterproof, but just water resistant. and that's more likely to protect the phone from accidental drops into water, rather than to go diving/bathing/filming with it in water.
and those warners know what the IP-rating says ("...half an hour"..."submerged 'till half a meter"....)
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If people actually followed that advice, then there would not be multiple threads like this one, where people have destroyed their phone.
What is the point of deliberately putting your expensive phone in danger, IP rating or no IP rating?
Sent from my C6603 using Tapatalk 2

kingvortex said:
If people actually followed that advice, then there would not be multiple threads like this one, where people have destroyed their phone.
What is the point of deliberately putting your expensive phone in danger, IP rating or no IP rating?
Sent from my C6603 using Tapatalk 2
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gosh, not this discussion again! It does not matter what the point is or if there is a point or not. If the producer communicates that this phone CAN sustain without damage being in water i-don't know-how-deep for i-don't know-how long, then this phone SHOULD do it. The intentions of the users, or whether there is a point or not in taking your phone to the swimming pool, are NOT important. It is IMPORTANT that whatever was promised to the user SHOULD BE VALID.

tudork said:
gosh, not this discussion again! It does not matter what the point is or if there is a point or not. If the producer communicates that this phone CAN sustain without damage being in water i-don't know-how-deep for i-don't know-how long, then this phone SHOULD do it. The intentions of the users, or whether there is a point or not in taking your phone to the swimming pool, are NOT important. It is IMPORTANT that whatever was promised to the user SHOULD BE VALID.
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Perhaps you have a point, but if you go to a service centre with red water ingress indicators, you will be paying to have your phone repaired as they will say it was caused by user negligence. End of story.
If you do not put your phone into water for no good reason, it will never get water damaged. Why are people using the IP rating to excuse a complete lack of common sense?
Why do people NEED to put their phone into water regularly?
Sent from my C6603 using Tapatalk 2

kingvortex said:
Perhaps you have a point, but if you go to a service centre with red water ingress indicators, you will be paying to have your phone repaired as they will say it was caused by user negligence. End of story.
If you do not put your phone into water for no good reason, it will never get water damaged. Why are people using the IP rating to excuse a complete lack of common sense?
Why do people NEED to put their phone into water regularly?
Sent from my C6603 using Tapatalk 2
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because they bought the phone with the intention that they can do this with it. They've seen it in official Sony commercials (phone used during rain, phone washed under running water after being splashed with color paint, on exhibitions Sony employees dropped it in aquariums, smashed the phone on the floor repeatedly to demonstrate that the glass won't break). I heard that in some shops they even have the Z in a water tank all the time and only take it out for charging. There was that show in Czech Republic where two models used the phone under the shower and so on.
The phone has an ip57 rating which clearly states that you can submerge it into water for 1m and up to 30 minutes. I also believe that you can leave it there for much longer and it SHOULD be okay, only the depth is important. The deeper you go, the higher is the water pressure and the seals might leak.
Now, cars also have ip ratings for water protection and different levels for the interior of the car and the outside. Inside it might be ip54 (water, mud and splashes when entering the car with wet shoes or boots) and outside it's even ip59 or ip58K which means it's protected against water ingress when used with high pressure water jets (e.g. car wash!).
I'm sure most people would complain, if there brand new car is flooded with water on the inside after they went to car wash. The same is true for this phone!
An ip rating is an ip rating and not like "buhu, it's ip57 but it can only manage 3 drops of water before it breaks!". If that is the case, I could have keept my S2 which also survives a few drops of rain without damage. If Sony can't manage that, they shouldn't have advertised it like that or given an ip54 rating or something lower.
You can't claim your phone has the SECOND HIGHEST protection against water there is and then say: "Stay away from water". It's like: "your car has 6 airbags, but don't expect them to work in a crash" or "your Porsche can go 300 km/h, but don't ever try it"
People put their phone in water because they can and should be able to.
If the XZ can't and should be used in water, I'm sure most people would have bought a non water proof phone instead because it would be the same. I was drawn to this phone because of it's water resistance.
I'm beeing very paranoid and bought a 5€ waterproof bag for my phone which I tested yesterday for 6 hours submerged in the sink. The paper inside stayed perfectly dry. Even though my XZ should be waterproof on its own, I think double protection is always better. The bag seems to be waterproof, and even if by some chance it is not, then my phone won't be damaged, because it's supposed to be waterproof too!
With this double protection, I'm still afraid to take it to the pool, but might do so eventually which I wouldn't have done without the bag.

Yes, you do have a point. At least somewhat anyway.
For a start, the manual tells you to avoid chlorinated water. So no swimming pools. I wonder if this is why the water resistance appears to have failed in this case.
I could point out other things that the manual tells you to avoid, but everyone here has already read it before going swimming with their phone, right?
Sent from my C6603 using Tapatalk 2

Underwater in salt water??

Hi,
The water proof feature is nice. However, I prefer sea water for snorkeling etc. So given corrosiveness of salt it's probably not a good idea.
Still from many reports people seem to have it surviving even salt water submersions when not too long and rinsing it immediately afterwards with fresh water.
But i don't want to dessctroy my nice Z3C obviously, so been looking for intermediate solution, like sealed zip bags or so, that would prevent it from too much wate rcontact, and if it leaks or whatever, it will still not die.
Any idea what could be used , if possible not too big to fit the Z3, and still let take some pics?

The phone is not rated for salt water, so I wouldn't want to try it. Salt water splashes from waves are probably fine.
I also wonder if Sony has a way of telling if salt water got in the phone should you have to send it in for warranty service. Plus, it's also gonna be much easier to inadvertently exceed the depth rating in the ocean. Definitely best to get a dry bag of some kind IMO.
Something like this: http://www.bhphotovideo.com/c/product/1035195-REG/loksak_lok_alok3_4x7_3_aloksak_bags_4_5x7.html
Or this: http://www.amazon.com/FRIEQ®-Universal-Waterproof-Carrying-iPhone/dp/B00AW2QT8I/ref=pd_cp_sg_0
There are a ton of waterproof phone cases/bags out there. Just be sure to pick one that promises super-clear plastic for photos.

Please use the questions and answer sections for questions you want answered
Thread moved

Sorry for wrong forum and thanks for moving it.
I finally ordered one of these: http://www.amazon.com/dp/B00AW2QT8I/ref=pe_385040_121528360_TE_dp_1
Will see how it works with the Z3C

Excuse me... Why should the Z3C not be waterproof in saltwater???
I really cannot see the problem? It is not that saltwater is more wet than "normal" water...
The saltwater will leave some salt when it is dry but you could easily remove this by putting the Z3C in water without salt for some minutes...

I don't believe the salt will do much good to the oliphobic coating of the screen or audio connector.

We are talking about 30 minutes of contact with salt...? To play it safe you use it in salt water for 20 minutes and then put it in normal water for 5 minutes and all the salt is gone...?
And by the way are both the power button and the audio connector made of aluminium...? And why would salt ruin the oliphobic coating of the screen...?
I could understand if pool water with chlorine could do something to the screen but since Sony advertise that you can use it in the pool then that shouldn't be a problem...

Salt is more corrosive unlike chlorine

cyphomatic said:
Salt is more corrosive unlike chlorine
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In contact with iron, yes...Plastic, glass and aluminium, no - not for a 30 minute contact...

Foxhunter123 said:
In contact with iron, yes...Plastic, glass and aluminium, no - not for a 30 minute contact...
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Indeed, I believe that the audio connector might be a weak spot. It sure isn't aluminum. I had other waterproof equipment before with an audioconnector that came into contact with seawater, wich turned out very bad. I won't take a chance.

I will try my Z3c within a week or so when I'm in the Canary Islands.
Have used my previous phone, Xperia ZR, in saltwater many times. No problem at all!

Dont do it. The water proof is only for freshwater.

You may want to read this page : http://support.sonymobile.com/global-en/xperiaz3compact/dm/water-and-dust-resistance/
Never immerse your device in salt water or let the micro USB port, headset jack or other uncovered parts come into contact with salt water. If you’re washing dishes by hand, avoid letting your device come into contact with the detergent or any other liquid chemicals.
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If your Sony smartphone or tablet is waterproof to IPX8 standard*, then you can use it in a chlorinated swimming pool. However, avoid keeping the device in the pool for too long and remember to rinse it off thoroughly with fresh water once you get out.
Over time, chlorinated water can corrode the rubber seals, so prolonged use in chlorinated water is not recommended. But if you want to use your device to get underwater close-ups of a spectacular dive or your child’s first swimming lesson, go ahead.
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Apart from the fact that Sony says don't immerse the phone in salt water, common sense suggests the copper contacts of the mag charger and headphone jack will not fair well (salt water will leave a nice oxide layer on both, which will impact the conductivity). A few minutes and very careful cleaning of the jack (not just a quick rinse) will probably be OK, but then we also have no idea how the glass coating, camera lens coating and various waterproofing membranes will fair in salt water. Knowing the corrosive nature of salt water and Sony's warning I certainly wouldn't risk dunking it in the ocean. YMMV

There was one story of a z2 that survived after being submerged for 6 weeks in salt water
http://www.phonearena.com/news/Sony...g-submerged-in-salt-water-for-6-weeks_id59223

I've used both my previous Z1 Compact and now my Z3 Compact in saltwater, not an issue at all.
Just pour some fresh water on it afterwards.

Blue grotto, long swim from gradola. no problem later

Use a condom, tie a knot waterproof

pakjebakmeel said:
Use a condom, tie a knot waterproof
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For playing safe, you should use one of those waterproof bags for smartphones if you want to take your phone for dives in salt water so necesserily.

You would normally be right
Foxhunter123 said:
Excuse me... Why should the Z3C not be waterproof in saltwater???
I really cannot see the problem? It is not that saltwater is more wet than "normal" water...
The saltwater will leave some salt when it is dry but you could easily remove this by putting the Z3C in water without salt for some minutes...
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However, the frame is aluminium, which doesn't play nice with salt water.

Is the phone splash resistant?

I saw many video on youtube where peoples put the 3T into the water and it survives. So is the phone secretly splash or waterproof or something like that?

https://oneplus.net/se/support/answer/is-the-oneplus-phone-water-resistant-or-waterproof

It's a thing that the manufacturer says (see Sony water resistance is not working) I mean like in real not at paper form.

I wouldn't bet on it being waterproof to the extent of phones that are advertised as such (iPhone, Samsung S7, S8 with their IP67, 68 ratings). Making the phone waterproof costs money, and it's a big marketing point. So it doesn't make any sense for OnePlus to have made it waterproof, and keeping it "secret".
Any modern phone is water resistant to some degree. Mostly, I expect phones to be able to survive some minor water on the outside, as you never know when you will be stuck outside in a sudden downpour. Or stray splash from a sink, etc.
Whether a phone survives being submerged depends on how much water gets into seams and ports (and speaker openings, etc.), and then once inside whether it gets to a spot that causes a short circuit or corrosion. On those points, just because the phone works right away after being submerged (such as in the videos - I just watched a couple) does NOT mean the phone will be free of the effects of water damage days/weeks later.
Therefore, I would not count on this phone being able to survive submersion. Treat it as you would any electronic, that is not waterproof. Minimize exposure to moisture, wipe it off and dry it immediately if it is exposed, etc.

I got my 3t spilled with water couple of times. The 3rd time the fingerprint scanner and the left capacitive button didn't work at all. So i just left it on a bowl of rice for couple of days and it works fine now. In conclusion, this phone is not water resistant.

Ah okay thanks the answers.

fnudaniel83 said:
I got my 3t spilled with water couple of times. The 3rd time the fingerprint scanner and the left capacitive button didn't work at all. So i just left it on a bowl of rice for couple of days and it works fine now. In conclusion, this phone is not water resistant.
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It is more likely the phone sitting for a few days with or without rice is what dried it out and has it working fine now. Just to clarify for others on this, it's a myth and has been proven by science many times that a bowl of rice does not actually do anything to dry out your phone's internals. Simply having your phone air out for a few days has been more effective than almost every other method found on the internet.

CJ-Wylde said:
Just to clarify for others on this, it's a myth and has been proven by science many times that a bowl of rice does not actually do anything to dry out your phone's internals.
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Do you have a decent link? I was curious, and searched. All I could find reference the same 2 "studies". One is posted on gazelle.com, and doesn't see much about the methodology or specific results, other than that rice is the worst of the substances they tested, in drying a sponge. No mention of the environment or other controls, sample size, etc.
The other often quoted study by TekDry appears to only have one data point for each condition (rice versus just drying in open air) which is definitely not science.

Question how long can stay underwater the phone?

Hello,
I am thinking to purchase it, and I was wondering how long can stay underwater.

luckypiglive said:
Hello,
I am thinking to purchase it, and I was wondering how long can stay underwater.
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Years, maybe centuries
Who knows!

Depends, do you want it to work afterwards?
But seriously, the S21 series is IP68 certified. That means that it will survive in 1.5 meters of water for at least 30 minutes.
Someone tested their S21 in a fish tank (so, less than 1.5 meters) and it lasted for 15 days before dying.

bitpushr said:
Depends, do you want it to work afterwards?
But seriously, the S21 series is IP68 certified. That means that it will survive in 1.5 meters of water for at least 30 minutes.
Someone tested their S21 in a fish tank (so, less than 1.5 meters) and it lasted for 15 days before dying.
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yes, ofcource, I live in an island and occasionally I work on a boat as part time, and I want to take pictures in the water or on the boat and I must be sure that even if it sinks for some time or I drop it that will survive.
Lol it lasted 15 days? I wont sink it for so long.

luckypiglive said:
Hello,
I am thinking to purchase it, and I was wondering how long can stay underwater.
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How long is a piece of string? answer follows below...
One point rarely discussed is what KIND of water?
IP68 certification testing is conducted using clear water with no contaminants or additives.
Submerged in drinking water or in a river and the phone will most likely match or exceed the IP68 ratings.
Sea water (salty), swimming pools (chlorine) or water containing soap/detergent/chemicals.... that is a totally different scenario and even short exposure could shorten lifetime of the device... even if effects are not immediately noticable on the day.
Finally, I read somewhere that IP68 ratings are for a NEW device. Rubber-seals etc will degrade over time so a whereas a new device should survive 30 minutes in up to 3m of water, repeating the test in 12 months, perhaps 10 minutes submerged in clear water could cause irreperable damage.

dezborders said:
How long is a piece of string? answer follows below...
One point rarely discussed is what KIND of water?
IP68 certification testing is conducted using clear water with no contaminants or additives.
Submerged in drinking water or in a river and the phone will most likely match or exceed the IP68 ratings.
Sea water (salty), swimming pools (chlorine) or water containing soap/detergent/chemicals.... that is a totally different scenario and even short exposure could shorten lifetime of the device... even if effects are not immediately noticable on the day.
Finally, I read somewhere that IP68 ratings are for a NEW device. Rubber-seals etc will degrade over time so a whereas a new device should survive 30 minutes in up to 3m of water, repeating the test in 12 months, perhaps 10 minutes submerged in clear water could cause irreperable damage.
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Yup these are all good points.
The IP68 certification is only under 1.5M of water. If you are on a boat in the ocean, and it drops to 10M or 15M then there is going to be greater pressure on those seals. Should it be fine? Yes, but it's really luck of the draw at that point.
If you want a phone that is made for the elements find one that is ruggedized and has more water protection - these are usually bulkier. Or, use a case which should add some water protection to it.
These are high technology electronic devices, which don't usually play well with water.

DO NOT USE THE PHONE UNDER WATER!
Unless money means nothing to you because you own too much land on the island you live. lol
The phone is made to survive in water if an accident happens. But using a 1300 euro phone for water pics is just a bad idea. Especially in sea water.
Get a go pro or something and enjoy a worry free adventure.

The only question you need to ask yourself is when it goes in the water, and does not survive is if you can/want to afford to replace it?
Water damage is NOT covered under warranty, regardless of rating.

luckypiglive said:
Hello,
I am thinking to purchase it, and I was wondering how long can stay underwater.
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Click to collapse
30 minutes but that's 30 minutes longer than the warranty allows. They say the phone can be submerged but the warranty does not cover it. Every phone out there that can be submerged also comes with the caveat it should not be.

I use mine all the time underwater to record video in my pond and when snorkeling in saltwater. I've never had an issue on this one or any other S lines.

I have used it a couple of times underwater but they state water RESISTANT. They ship it tested as water-resistant so if the moisture sticker is triggered they will state the phone has suffered damage to its integrity and not covered by warranty. They do not recommend you use it underwater and they do not state It is waterproof.
If I was going to use it underwater more often I'd probably get one of those zip bags for using pone underwater.

lywyn said:
I have used it a couple of times underwater but they state water RESISTANT. They ship it tested as water-resistant so if the moisture sticker is triggered they will state the phone has suffered damage to its integrity and not covered by warranty. They do not recommend you use it underwater and they do not state It is waterproof.
If I was going to use it underwater more often I'd probably get one of those zip bags for using pone underwater.
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ohhh thanks! I didn't think about it!

Question The phone got wet and now there are water drops in the camera

This is silly.. It's supposed to be IP68. It got wet from low pressure tap water, I didn't mind because I know it's IP68. I was about to take a photo and noticed it's blurry, looked on the back and both the main and wide angle lenses are filled with water drops. So annoying.
The 5X lens is perfect for some reason, zero drops there.
I sent email to Giztop, I hope they can help.

Don't trust any phone to be watertight... many have learned the hard way.
Think of it more like being water resistant.
NEVER expose a phone to salt water. If -any- gets inside it's a sure death.

Damn.. I bought the 512/12 version just 5 months ago. What a sh*tshow..

galr said:
Damn.. I bought the 512/12 version just 5 months ago. What a sh*tshow..
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If it hasn't worked it's way to the mobo you should be fine after the clean out.
Just keep it powered down until then.
Truth be told the seals are rather puny on all phones. It's nice when they work, just don't count on it.
Realize that being under water 3 feet is 1.3 psi of pressure. It will find any openings... hence the max 30 minute warning on most "waterproof" phones.
Two ziplock freezers bags will make it waterproof for a couple inches to a few feet in depth. Even then I would keep an eye on it.

blackhawk said:
If it hasn't worked it's way to the mobo you should be fine after the clean out.
Just keep it powered down until then.
Truth be told the seals are rather puny on all phones. It's nice when they work, just don't count on it.
Realize that being under water 3 feet is 1.3 psi of pressure. It will find any openings... hence the max 30 minute warning on most "waterproof" phones.
Two ziplock freezers bags will make it waterproof for a couple inches to a few feet in depth. Even then I would keep an eye on it.
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I had an LG V30 in the past.. It was in the water so many times , I figured IP68 can be trusted. I guess not all phones are made alike.
Anyway, I turned it off and it's sitting in rice (no idea if it actually works, but better than nothing).
My biggest worry is actually water marks on the camera glass after it dries. The main reason for buying this phone is the camera.
I already sent Giztop an email about it, let's see what they will reply.

Mine fell in a sink once but it was ok . Xiaomi waterproofing seems kinda hit and miss tbh

Forget the rice, eat it.
Heat drives out moisture even in a high humidity environments ie a hot box. Used in tropics to perverse lens, surgical equipment, etc.
Don't over cook it though
A constant 110F will work but it may take a spell.
The water will likely leave a residue but it may not be an issue. Try to gently tap it to the side so it will vaporize elsewhere.

I'm using a sous vide box , inserted a hair dryer in the whole of the sous vide and set the HD on low. Whenever it's turned on the moist goes away, as soon as I stop it comes back. Trying now 30 minutes or so, I'll update.
Giztop seems to avoid taking care of it, but I learned IP68 is not to be trusted. $1200 lesson.

galr said:
I'm using a sous vide box , inserted a hair dryer in the whole of the sous vide and set the HD on low. Whenever it's turned on the moist goes away, as soon as I stop it comes back. Trying now 30 minutes or so, I'll update.
Giztop seems to avoid taking care of it, but I learned IP68 is not to be trusted. $1200 lesson.
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It's not a expensive lesson yet... have it taken apart and dried.
That's probably the best option to avoid damaging it.