Problem activating on sprint - Samsung Galaxy S10 Questions & Answers

I purchased a used galaxy s10 G973U from someone who bought directly from samsung.com unlocked version. he used it with tmobile. Now im trying to activate with sprint and it wont let me. Network sim setting show that sim is unlocked. Im trying to activate my phone on sprint website and it says "This phone can't be activated
Sorry, but this phone can't be activated with Sprint service. Try to re-enter your IMEI/MEID or try another phone."
I thought this phone is supposed to be able to be used with both gsm and cdma network carriers. what are my options besides trying to return it?

falestinee4ever said:
I purchased a used galaxy s10 G973U from someone who bought directly from samsung.com unlocked version. he used it with tmobile. Now im trying to activate with sprint and it wont let me. Network sim setting show that sim is unlocked. Im trying to activate my phone on sprint website and it says "This phone can't be activated
Sorry, but this phone can't be activated with Sprint service. Try to re-enter your IMEI/MEID or try another phone."
I thought this phone is supposed to be able to be used with both gsm and cdma network carriers. what are my options besides trying to return it?
Click to expand...
Click to collapse
Did you contact Sprint and get a sim kit sent to you? You'll have to do that and then it should work. If it doesn't after that, I'd initiate a chat with them through the support page on their website.

Another option is to go to a Sprint store to activate it. They will have the sim card available for it. Im using an unlocked model switching between carrier and carrier-free firmware no problem.
(PS, once you do get it working there's a way to enable hotspot support without it on your plan.)?
Sent from my SM-G975U using XDA Labs

Related

[Q] I am Seeking Urgent Advice About My HTC ONE

Hi I have a HTC ONE MODEL: HTCPN072. It is a sprint phone I just baught on the web. The problem I have is that the cellphone cannot connect when ever i put in a Jamaican SIM Card in it. When ever I put in a GSM sim card it is saying 'Invalid SIM CARD. 4G service are unavailable as the sim/UICC is invalid'' I dont know if u can Help me please because this phone is a brand new one!
Can this phone be used in Jamaica? on 2G and 3G networks?
How do I know if it is a GSM OR CDMA mobile phone?
rohan1992 said:
Hi I have a HTC ONE MODEL: HTCPN072. It is a sprint phone I just baught on the web. The problem I have is that the cellphone cannot connect when ever i put in a Jamaican SIM Card in it. When ever I put in a GSM sim card it is saying 'Invalid SIM CARD. 4G service are unavailable as the sim/UICC is invalid'' I dont know if u can Help me please because this phone is a brand new one!
Can this phone be used in Jamaica? on 2G and 3G networks?
How do I know if it is a GSM OR CDMA mobile phone?
Click to expand...
Click to collapse
Is the phone sim unlocked? I don't know how it works with Sprint but that would be the case with GSM providers
If it's Sprint, it's CDMA.AT&T and T-Mobile are the only GSM providers in the US. However, it should work there if you get the SIM unlocked. The SIM unlock code is formulated based on the IMEI, so there are three ways to get it:
From Sprint. Probably the simplest, but tricky if you're not the phone's original owner.
Pay a site or unlocking service with the algorithm that decodes it from the IMEI. Usually runs around $10-$20.
Try the steps in this thread:
http://forum.xda-developers.com/showthread.php?t=2586704
You can also try this app, but it only works on rooted phones running the original ROM:
https://play.google.com/store/apps/details?id=com.viper.simunlockhelperfree
Good luck.
How do i go about unlocking the Sim? I cant get the unlock box where I put in the code to come up!
rohan1992 said:
How do i go about unlocking the Sim? I cant get the unlock box where I put in the code to come up!
Click to expand...
Click to collapse
Bro, A CDMA PHONE CANNOT BE UNLOCKED. IT WON'T EVEN WORK ON ANOTHER CDMA CARRIER LIKE VERIZON. ONLY SPRINT SIMs WILL WORK.
Make sure u buy a GSM phone if u plan 2 use it on another carrier.
But the phone uses GSM! It picks up the network here but I just cant get the unlock box
rohan1992 said:
But the phone uses GSM! It picks up the network here but I just cant get the unlock box
Click to expand...
Click to collapse
Then it simply isn't a Sprint handset. CDMA phones can only work on that particular network. The phone is custom-made just for that network

AT&T unlocked 2014 x not working on tmobile

I have an unlocked AT&T xt1097 but it won't register my T-Mobile Sim card. It registered for about 3 minutes, got a welcome to T-Mobile text and that was that. My phone number shows up in settings, but it shows I have zero service. I've reset, and rebooted several times to no avail. My sim works in a nexus 6 so it's not the sim. Imei os clean. Does anyone have any ideas what it could be or how I could get it to work with my T-Mobile sim?
When you say unlocked, unlocked Sim or unlocked boot loader?
sim unlock. As far as I know there's no boot loader unlock.
Could it be that the imei isn't in T-Mobile's data base since it's an at&t moto x?
Edit: went and put the imei in to tmobiles imei checker and it couldn't figure out what device it was and if it was okay to use on their network. Now I just need to verify with T-Mobile and see if they can register the imei.
Bl00dRunzC0ld said:
I have an unlocked AT&T xt1097 but it won't register my T-Mobile Sim card. It registered for about 3 minutes, got a welcome to T-Mobile text and that was that. My phone number shows up in settings, but it shows I have zero service. I've reset, and rebooted several times to no avail. My sim works in a nexus 6 so it's not the sim. Imei os clean. Does anyone have any ideas what it could be or how I could get it to work with my T-Mobile sim?
Click to expand...
Click to collapse
did you ever get it to work? i am experiencing the same issue. it connects to my friends AT&T network fine but with t-mobile it just says "cant register" etc,etc.
Change the APN settings
I have had a problem like this with my unlocked phone and AT&T, but when they set it up in the AT&T store they fiddled with the APN settings. I had to do the same to get my wife's unlocked Lumia 635 to work on the T-Mobile network. Try the values used in the link attached and see if it works.
http://www.4gtricks.com/2013/04/t-mobile-4g-apn-t-mobile-4g-apn-settings.html
Att motox on tmobile
Reireichan said:
did you ever get it to work? i am experiencing the same issue. it connects to my friends AT&T network fine but with t-mobile it just says "cant register" etc,etc.
Click to expand...
Click to collapse
.
I was able to connect to tmobile network some times, able to make calls. No data connection at all. I played with APN settings and everything else. any help..?
I have an unlocked ATT x1097 and it works just fine with tmobile.
You just have to MAKE A NEW APN SETTING.
When you put a tmobile sim in it, it will automatically create a couple of T-MOBILE apn settings. Just leave that as is and create a NEW APN SETTING with same info you can find from Google. Select that as your data apn. And reboot the device for the best result. It should fixed the problem.
For those of you whose sim does not register into tmobile network; i think it could be one of the following reasons:
1. Original ATT modem does not work well with tmobile frequency in your area
2. The device is locked (stolen, non-payment, etc)
3. The device is broken
4. Your SIM card is damaged
As long as you are at the home screen with tmobile sim, your phone is GSM UNLOCKED, and it iwill never lock again.
keoaloha said:
I have an unlocked ATT x1097 and it works just fine with tmobile.
Click to expand...
Click to collapse
Where did you get it unlocked?
keoaloha said:
I have an unlocked ATT x1097 and it works just fine with tmobile.
You just have to MAKE A NEW APN SETTING.
When you put a tmobile sim in it, it will automatically create a couple of T-MOBILE apn settings. Just leave that as is and create a NEW APN SETTING with same info you can find from Google. Select that as your data apn. And reboot the device for the best result. It should fixed the problem.
For those of you whose sim does not register into tmobile network; i think it could be one of the following reasons:
1. Original ATT modem does not work well with tmobile frequency in your area
2. The device is locked (stolen, non-payment, etc)
3. The device is broken
As long as you are at the home screen with tmobile sim, your phone is GSM UNLOCKED, and it iwill never lock again.
Click to expand...
Click to collapse
Just wanted to say thank you. My T-Mobile SIM wouldn't connect and I even went to the T-Mobile SIM store to get a new SIM Card but it didn't help. As you stated, adding a new APN setting was the only thing that worked.
For those of you who want to unlock your Moto X, I purchased a code on eBay for about $8 and received it within 6 hours. I would post the link but I'm afraid it might be considered spam.
What type of data signal are you getting? LTE?
keoaloha said:
I have an unlocked ATT x1097 and it works just fine with tmobile.
You just have to MAKE A NEW APN SETTING.
When you put a tmobile sim in it, it will automatically create a couple of T-MOBILE apn settings. Just leave that as is and create a NEW APN SETTING with same info you can find from Google. Select that as your data apn. And reboot the device for the best result. It should fixed the problem.
For those of you whose sim does not register into tmobile network; i think it could be one of the following reasons:
1. Original ATT modem does not work well with tmobile frequency in your area
2. The device is locked (stolen, non-payment, etc)
3. The device is broken
4. Your SIM card is damaged
As long as you are at the home screen with tmobile sim, your phone is GSM UNLOCKED, and it iwill never lock again.
Click to expand...
Click to collapse
Yes, LTE and 4G
keoaloha said:
Yes, LTE and 4G
Click to expand...
Click to collapse
Nice. Where did you get your unlock code?
I don't know about OP but I have always used swiftunlocks and have had great luck. Got my N6 from ATT unlocked through them without issues as well.
http://www.swiftunlocks.com/unlock/motorola-at-t-tmobile-worldwide
I noticed that sometimes phone picks up apn without issues and sometimes you have to restart so I just restart every time I make a change to be on the safe side.
Just in case anyone else has the same issue as OP, you should use the
Code:
epc.tmobile.com
APN, NOT the
Code:
fast.tmobile.com
one.
The fast.tmobile.com one would not let me register on the network. epc one did immediately.
Bl00dRunzC0ld said:
I have an unlocked AT&T xt1097 but it won't register my T-Mobile Sim card. It registered for about 3 minutes, got a welcome to T-Mobile text and that was that. My phone number shows up in settings, but it shows I have zero service. I've reset, and rebooted several times to no avail. My sim works in a nexus 6 so it's not the sim. Imei os clean. Does anyone have any ideas what it could be or how I could get it to work with my T-Mobile sim?
Click to expand...
Click to collapse
Hey, I know this post is kind of old but I am currently having the same problem with my moto X 2014 going from At&t to T-Mobile, were you able to get it fixed and if you did, what did you do?
Any luck? I've just come accross the same issue. Got phone unlocked, and bought a new sim and activated. I'll get like 3-4 minutes of service randomly here and there, but about 99% of the time no service. Tried multiple variations of APN settings that I've found online. No luck
Fixed all my seriously annoying connection problems by flashing the 4.4.4 modem.
http://forum.xda-developers.com/showpost.php?p=61208627&postcount=5
I just gotta upload the 4.4.4 modem from my pc, will do that later for you.
edit: https://www.mediafire.com/?4ydw34c4bjxk423
thorasaurus said:
Just in case anyone else has the same issue as OP, you should use the
Code:
epc.tmobile.com
APN, NOT the
Code:
fast.tmobile.com
one.
The fast.tmobile.com one would not let me register on the network. epc one did immediately.
Click to expand...
Click to collapse
Neither one works for data... Just got it unlocked from swiftlocks and I can get voice, but no data :crying:
Someone help!! ...plz
Anyone ?? T-Mobile reps are mostly useless, and keep telling me that my device may have been ' re-locked ' to AT&T after a hard reset !! I know that's not the case because I've thrown in a Vodafone sim and it recognized it ! The sim unlock was purchased from SwiftUnlocks and the phone took it in one try w/o any issues!
Now, I can't even get voice to work... All I see is ' No Service ' and when manually trying to register with T-Mobile, it says ' unable to connect to the T-Mobile network. Please try later '
Someone please help out!!

Sprint Sim card on T-mobile Galaxy Note 4

my friend just gave me his t-mobile Samsung Galaxy Note 4. i have the unlock code for the device. can i use my sprint sim card on this device? i have code. i tried to unlocked the device and then when i tried to use my cellular date i get this massage "Not registered on network" is it possible to use my sprint sim card on this device.
no. you cannot. needs to be a GSM provider (att or tmobile)
Zepius said:
no. you cannot. needs to be a GSM provider (att or tmobile)
Click to expand...
Click to collapse
Even if the phone is rooted, unlocked, and the cell network changed to CDMA? I've used some Rom's that allow u to make that change just not sure if it'll actually work. .... thanks for any help

LG G4 Sprint SIM / Network unlock

Has anyone been able to SIM / network unlock Sprint variant of LG G4? For international use? for domestic carriers?
The phone appears to be locked. I tried putting GSM micro SIM and putting phone in to GSM mode. Got an icon about invalid SIM in notification tray. But no prompt to unlock. Also no menu in settings to unlock via network like my note 3 had. Even worse, no menu to select GSM Network operator in the settings.
leond said:
Has anyone been able to SIM / network unlock Sprint variant of LG G4? For international use? for domestic carriers?
The phone appears to be locked. I tried putting GSM micro SIM and putting phone in to GSM mode. Got an icon about invalid SIM in notification tray. But no prompt to unlock. Also no menu in settings to unlock via network like my note 3 had. Even worse, no menu to select GSM Network operator in the settings.
Click to expand...
Click to collapse
if you are in US i think you can call sprint and they will unlock your phone for free.
elmy2424 said:
if you are in US i think you can call sprint and they will unlock your phone for free.
Click to expand...
Click to collapse
I know , that is the theory, I am curious if anybody actually tried it. I am concerned about the fact that I don't see a menu to select GSM network, which was there in Note 3
it almost looks like the phone can roam on GSM network using Sprint SIM, but all the menus that would allow presence of different SIM where removed.
leond said:
I know , that is the theory, I am curious if anybody actually tried it. I am concerned about the fact that I don't see a menu to select GSM network, which was there in Note 3
it almost looks like the phone can roam on GSM network using Sprint SIM, but all the menus that would allow presence of different SIM where removed.
Click to expand...
Click to collapse
that option is just hidden, when someone get the phone unlocked the option in the menu will be enabled, are you inside USA
I did try a Simple Mobile Sim and it worked just fine. Have you tried any of the movs from Att or Tmobile??
Sent from my SM-G900V using XDA Free mobile app
bump...anyone
Google~Android said:
bump...anyone
Click to expand...
Click to collapse
Friend called Sprint and they unlocked his phone OTA. Now when non-sprint SIM is inserted it no longer complains about invalid SIM, however it will not connect to any networks in USA and still no way to see a list of networks or do a manual selection of network. That menu is still missing. I suspect the phone will now work outside of the USA in automatic network selection mode only, which may not be a good thing some times.
leond said:
Friend called Sprint and they unlocked his phone OTA. Now when non-sprint SIM is inserted it no longer complains about invalid SIM, however it will not connect to any networks in USA and still no way to see a list of networks or do a manual selection of network. That menu is still missing. I suspect the phone will now work outside of the USA in automatic network selection mode only, which may not be a good thing some times.
Click to expand...
Click to collapse
Ive got a really smart friend working on it... Im positive he'll get it done.. Jt matter of patience now...
Google~Android said:
Ive got a really smart friend working on it... Im positive he'll get it done.. Jt matter of patience now...
Click to expand...
Click to collapse
Doesn't matter what you try, you cannot use Sprint's phone on AT&T T-mobile here or any US GSM carriers. When sprint unlocks it for you, then you can use it outside of US on GSM Networks.
chirayu said:
Doesn't matter what you try, you cannot use Sprint's phone on AT&T T-mobile here or any US GSM carriers. When sprint unlocks it for you, then you can use it outside of US on GSM Networks.
Click to expand...
Click to collapse
You must be new here. Domestic gsm has been unlocked on most modern Sprint smart phones. Just in the years I've been with Sprint ive unlocked the Moto Q, G2, S4, and now the G3 for ATT and straight talk. Ive read of several others having the same ability. The s5 can also be unlocked but only one guy knows how but you gotta pay him for it. Kinda ****ty but it actually works.
Sent from my LGLS991 using Tapatalk
just get shortcut master (lite)
click the 3 dots in the upper right, click secret code explorer, click system apps and there are a few ATT hidden menus in there.
now no clue if they do anything.
chirayu said:
Doesn't matter what you try, you cannot use Sprint's phone on AT&T T-mobile here or any US GSM carriers. When sprint unlocks it for you, then you can use it outside of US on GSM Networks.
Click to expand...
Click to collapse
You didnt listen... Sprint phone works 100% for att.. They jt blocks it at the software level... But my friends has unlocked all the newer sprint phones till now.. I dont see why he shudnt be able to do it here
Any chances of unlocking when outside US? I got my phone from Amazon and got it shipped in my country. Tried calling them but they said they only unlock activated phones. Also tried various sites that offer unlock codes but since G4 is not asking for unlock code, they can't do anything.
Do I have any other options?
For those still trying to unlock, I've followed this post for unlocking the G3.
http://forum.xda-developers.com/sprint-lg-g3/general/sim-unlocking-ls990-zv8-t3083567
And I can now accept calls, will try it out some other time if I can get data as well.
Note: Make sure you have the correct permissions on the files that you'll copy.
ijball said:
For those still trying to unlock, I've followed this post for unlocking the G3.
http://forum.xda-developers.com/sprint-lg-g3/general/sim-unlocking-ls990-zv8-t3083567
And I can now accept calls, will try it out some other time if I can get data as well.
Note: Make sure you have the correct permissions on the files that you'll copy.
Click to expand...
Click to collapse
will this work for at&t?? on just international?
Google~Android said:
will this work for at&t?? on just international?
Click to expand...
Click to collapse
I can't confirm, since I don't have access to any AT&T SIM at the moment. If you're already rooted, you can try it out, but make sure to back up the files.
Another update: After updating the APN, my data finally worked. LTE is impossible at the moment since the this doesn't support the LTE bands here in my country
Warning: Don't try to disable auto activation for now. I got the Security Error and still on the process of fixing it.
ijball said:
For those still trying to unlock, I've followed this post for unlocking the G3.
http://forum.xda-developers.com/sprint-lg-g3/general/sim-unlocking-ls990-zv8-t3083567
And I can now accept calls, will try it out some other time if I can get data as well.
Note: Make sure you have the correct permissions on the files that you'll copy.
Click to expand...
Click to collapse
In the us or internationally?
clockcycle said:
In the us or internationally?
Click to expand...
Click to collapse
Internationally.
!!!!! i got it working on at&t!!! calling and sms work..I dont have data so i can't test that...ending a call gives issues as it hangs there for a bit!!!
I have the Sprint LG G4
I also got the unlock code from Sprint. But I can't get the phone to ask for the unlock code. Any hints. Can I force it to ask?

Sprint Note 8 activated whit boost mobile but!!

I activated my sprint note 8 whit boost mobile 2 days ago. Everything works perfect, exept Lte plus. If someone have the same issue and solve it. Please help me out whit it.
How did you activate a sprint note 8 with boost mobile? I tried and all they would tell me was that it was not able to be activated with their network.
Sprint tells me that the phone is unlocked domestically and globally. But boost says that the phone is not able to be on their network because sprint will not permit their note 8's on their sister network. I have model n950u. And the boost rep essentially said that people would leave sprint for boost mobile in search of a better deal if the note 8 was available.
Again I ask, how did you do this?
Edit: the only real difference I see in your phone and mine is that mine is still on April's update and yours is on May's. Hmm.
The phone does not come unlocked. There is also no way to enter a pin to sim unlock the sprint note 8. It actually has to have software flashed woth odin and a tool called samunlock
If you search on ebay there is a guy who does it
For very cheap
He has to remotely connect to your computer while your phone is connect to the computer by usb. Did sprint unlock the phone for you by sending a software update specifically to unlock it? If its truly unlocked . Open settings software update. At the bottom it will say
UICC Unlock
Your device is unlocked for any sim card.
If that is the case i dont see why you would not be able to activate it on boost. They use sprints network. When i unlocked mine i can put a tmobile sim card in it and i dont have to set the apn or anything. The way i had mine unlocked its setup with all apns. So i just put in the sim card and it connects to that network automatically. I dont see why this would not work for boost. If it is domestically unlocked put a boost sim in it open the phone dialer and type ##brand# that may work
silver03wrx said:
The phone does not come unlocked. There is also no way to enter a pin to sim unlock the sprint note 8. It actually has to have software flashed woth odin and a tool called samunlock
If you search on ebay there is a guy who does it
For very cheap
He has to remotely connect to your computer while your phone is connect to the computer by usb. Did sprint unlock the phone for you by sending a software update specifically to unlock it? If its truly unlocked . Open settings software update. At the bottom it will say
UICC Unlock
Your device is unlocked for any sim card.
If that is the case i dont see why you would not be able to activate it on boost. They use sprints network. When i unlocked mine i can put a tmobile sim card in it and i dont have to set the apn or anything. The way i had mine unlocked its setup with all apns. So i just put in the sim card and it connects to that network automatically. I dont see why this would not work for boost. If it is domestically unlocked put a boost sim in it open the phone dialer and type ##brand# that may work
Click to expand...
Click to collapse
Hi, could you please send me the ebay link so I can contact this person so I can unlock my Note 8 from Sprint?

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