Related
I buy an htc one from ebay, and I see the problem with the camera (when facing down only, night picture its seems ok) so, I dont know if return the phone, or if I can get warranty if I buy it from ebay. Or is better to return? I never have a problem with a new phone, s o i dont know what to do. And I must decide tomorrow, because I am not from USA and my brother will send me the phone or return depending on what i decide.
THanks for your time
lorddavid said:
I buy an htc one from ebay, and I see the problem with the camera (when facing down only, night picture its seems ok) so, I dont know if return the phone, or if I can get warranty if I buy it from ebay. Or is better to return? I never have a problem with a new phone, s o i dont know what to do. And I must decide tomorrow, because I am not from USA and my brother will send me the phone or return depending on what i decide.
THanks for your time
Click to expand...
Click to collapse
Have you got any receipt or something to proof you can get your warranty?
I'm from Belgium and we need to proof that we bought the phone from that store to get the warranty.
Just was a purchase from other in ebay. So i think that is not valid for any store, with an ipod iw as able to get warranty without that, that why i ask
lorddavid said:
Just was a purchase from other in ebay. So i think that is not valid for any store, with an ipod iw as able to get warranty without that, that why i ask
Click to expand...
Click to collapse
Rather replace it while you can, tell your brother to check for all possible defects, including the camera, gaps, heating etc..
Ok, but if he go to att store? (the phone is from att) they can change it? I dont want to go from a lot of process from ebay :/ it will be a lot of time.
And yes, my brother check and say that the phone is perfect. (and he like the camera more than his samsung haha) and he dont know that was a problem because he say that the photo are good, but i see that can get worse, thats why i want to replace it
I attach the photos. One is in night mode an dother normal mode, and the HTCwith the camera facing down. THe photos I see very good, but I fear a future problem
Hi Guys
So I bought an HTC one, international version two months back from eBay India. (It has no warranty)
Recently, the charging port on the device has malfunctioned. HTC won't replace it for obvious reasons
and my seller has no hardware warranty. Is there a way in which I can get it repaired/replaced.
All suggestions are welcome (Even do-it-yourself ones).
Thanks
ddcia0708 said:
Hi Guys
So I bought an HTC one, international version two months back from eBay India. (It has no warranty)
Recently, the charging port on the device has malfunctioned. HTC won't replace it for obvious reasons
and my seller has no hardware warranty. Is there a way in which I can get it repaired/replaced.
All suggestions are welcome (Even do-it-yourself ones).
Thanks
Click to expand...
Click to collapse
Im sure there are many hardware repair stores in India. Locate one nd give it fr repair. However, im sure that it will b quite expensive nd may require a motherboard replacement.
Which city do u live in ??
raghav kapur said:
Im sure there are many hardware repair stores in India. Locate one nd give it fr repair. However, im sure that it will b quite expensive nd may require a motherboard replacement.
Which city do u live in ??
Click to expand...
Click to collapse
I live in New Delhi. Expensive as in 1000 - 2000 Rs, or even more?
ddcia0708 said:
I live in New Delhi. Expensive as in 1000 - 2000 Rs, or even more?
Click to expand...
Click to collapse
That actually depends on how bad the problem actually is. If the full motherboard needs to be replaced, then it will cost u much more than 5000 INR. So i wud suggest that u show it to a repair shop nd ask the quotation before actually asking them to do it.
However, im baffled as to why HTC wont do it themselves. If there's no warranty, it won't be done fr free. But i live in Dubai nd here HTC outsources their hardware services to another company, who does all kinds of repairs.
Keep this in mind, HTC has listed quite a few service centres in Delhi on their website
http://www.htc.com/in/support/service-center.html
Check wat they have to say. Ive got many devices repaired by these local hardware technicians in Mumbai. I dont think IT support is any worse in New Delhi
raghav kapur said:
That actually depends on how bad the problem actually is. If the full motherboard needs to be replaced, then it will cost u much more than 5000 INR. So i wud suggest that u show it to a repair shop nd ask the quotation before actually asking them to do it.
However, im baffled as to why HTC wont do it themselves. If there's no warranty, it won't be done fr free. But i live in Dubai nd here HTC outsources their hardware services to another company, who does all kinds of repairs.
Keep this in mind, HTC has listed quite a few service centres in Delhi on their website
Check wat they have to say. Ive got many devices repaired by these local hardware technicians in Mumbai. I dont think IT support is any worse in New Delhi
Click to expand...
Click to collapse
Actually, i did go the HTc center, they said there was a problem with the micro USB alone, but as this was an international version, they didnt have the parts for it.
ddcia0708 said:
Actually, i did go the HTc center, they said there was a problem with the micro USB alone, but as this was an international version, they didnt have the parts for it.
Click to expand...
Click to collapse
Ur only other option would be to go to a local hardware technician.
Yesterday I bought a Note 5 from a guy including the original package and the receipt. I realised that it has this Device Protection triggered (the new feature on lollipop which locks the phone when the phone is factory reset while still having the lock screen enabled and requires the original owner to log in with his google account). I asked him to meet me again for him to log in which he refused as he thinks it is unnecessary and now he is not responding since. So I'm just stuck here with the brand new locked device. Anyone know what I can do? Can it be unlocked via warranty as I have the original receipt? Thanks
cwr4024 said:
Can it be unlocked via warranty as I have the original receipt? Thanks
Click to expand...
Click to collapse
Contact Samsung to find out. Warranties and laws regarding them are different in every country. I don't think anyone here will be able (or willing) to help. We have no way to know if you paid for the device, paid for a stolen device, or stole it yourself. (I'm not accusing you of anything - just pointing out that folks here on xda developers have no way to know.)
Good luck.
garyd9 said:
Contact Samsung to find out. Warranties and laws regarding them are different in every country. I don't think anyone here will be able (or willing) to help. We have no way to know if you paid for the device, paid for a stolen device, or stole it yourself. (I'm not accusing you of anything - just pointing out that folks here on xda developers have no way to know.)
Good luck.
Click to expand...
Click to collapse
Nono I totally understand! I will provide photos of the ad/conversation/receipt anything if i need haha
I did call Samsung/google yesterday but they were not too sure and just suggested to send it - which makes me a bit worried that if it cannot get it done which can be a waste of money and time.. oh well!
I'm posting to see if anyone went through the same situation!
Thanks for your reply!!!
cwr4024 said:
Nono I totally understand! I will provide photos of the ad/conversation/receipt anything if i need haha
I did call Samsung/google yesterday but they were not too sure and just suggested to send it - which makes me a bit worried that if it cannot get it done which can be a waste of money and time.. oh well!
I'm posting to see if anyone went through the same situation!
Thanks for your reply!!!
Click to expand...
Click to collapse
Samsung won't be able to do anything about it. They have nothing to do with Android's device protection. Google support is probably your only solution, and you'll need to keep at it until you get directed towards somebody who does know. I'm not sure they'll be able to help you, but apart from convincing the guy you bought it from to meet again, it's all you can do.
Honestly, you'll probably have an easier time convincing the guy to unlock it than convincing Google support you actually purchased the phone.
cwr4024 said:
Yesterday I bought a Note 5 from a guy including the original package and the receipt. I realised that it has this Device Protection triggered (the new feature on lollipop which locks the phone when the phone is factory reset while still having the lock screen enabled and requires the original owner to log in with his google account). I asked him to meet me again for him to log in which he refused as he thinks it is unnecessary and now he is not responding since. So I'm just stuck here with the brand new locked device. Anyone know what I can do? Can it be unlocked via warranty as I have the original receipt? Thanks
Click to expand...
Click to collapse
hi,
just a few pointers to consider....original receipt?
from Samsung or cellphone shop /provider
or from person you bought it from ... or who ?
Why don't you approach them.. for assistance ?
Another point, that warranty that you got, is it "transferable"...? to a 3rd party.(in your case)
In my country and my experience you get very few companies. /shops that would accept /honor, warranty if sold to 3rd-party?.(resold on the sidelines)
I found that even when a customer bought device cash, the company (seller) normally has some record of the original customer and in some cases you have to register device to be entitled to be covered re warranty. It might be different where you are.. i don't know.. i mention it in my post that you can consider it. If not applicable, plse ignore above.
good luck
Hey guys!! Thanks for the replys
After going thru all the possible places (Samsung, google, retail shop the phone was bought from), the only answer is to reach the seller no matter what...
I nagged my seller and explained every single part of the problem and then he finally decided to meet me and log in for me which he did!
However, I seriously feel that Google has to do somethimg about this device protection. For example, allowing the seller to generate one time code for the buyer to log in when they can't meet and don't want to dhare the password, or something that seller can disable this on a computer.. just something.
Well I hope my case gave you some heads up
When selling/buying an Android higher than 5.1, always check the device protection.
If youre a seller, factory reset after disabling the lock screen!
Cheers guys
How did you buy it and pay for it? eBay and Paypal, then just raise a dispute. The £500 or so blocked funds on his account should wake him up. At least it's sorted now.
Just got the device. I had planned on flashing a combination of firmware to enable the fingerprint sensor AND keep T-mobile wifi calling/vo-lte functional before later rooting it. At this point however I have just turned it on to make sure it works and verify wifi calling works.
To my surprise the fingerprint sensor is working out of the box. Can you think of any reason why this would occur?
Obviously I was not surprised at all that i can't seem to enable wifi calling or vo-lte. Does this mean I have an international firmware flashed right out of the box?
POMF2K said:
Just got the device. I had planned on flashing a combination of firmware to enable the fingerprint sensor AND keep T-mobile wifi calling/vo-lte functional before later rooting it. At this point however I have just turned it on to make sure it works and verify wifi calling works.
To my surprise the fingerprint sensor is working out of the box. Can you think of any reason why this would occur?
Obviously I was not surprised at all that i can't seem to enable wifi calling or vo-lte. Does this mean I have an international firmware flashed right out of the box?
Click to expand...
Click to collapse
Maybe you didn't receive a US device or were sold a used device. Was the box sealed? Was is purchased directly from Amazon and not supplied by a third-party seller? From what I can tell Amazon itself does not seem to be selling those, only selling copies supplied by third-parties.
If box was not sealed, I'd say chances of it being a new phone are unlikely. Maybe like-new refurbished/used. That's very common.
I thought that was odd. The box wasn't sealed. Got it for 399 but it didn't say it was refurbished.
Does this mean battery life will be be garbage? That's my biggest fear with used. I baby my batteries.
I'm gonna reflash the firmware but if I can't get it to work I'm going to have them send me another.
New XZ1 Compact US Warranty/Latin American Firmware
So I checked the seller listing. Claims that it is "new" and "us warranty."
I've contacted Sony to see if they can give me any information on the device. I was hoping I could tell if it was refurbished based on the IMEI but doesn't look like that's possible.
I've reached out to the seller to see what they say and give them the opportunity to make it right.
However I did some digging with the secret phone codes... to find the firmware cda number. I cross referenced it with xperifirm. Turns out it's a generic latin american firmware. I'm trying to give the seller the benefit of the doubt, but I can't fathom any reason latin american firmware should be present on a new us warrantied device.
I'm going to wait to see what they say. It's killing me because I want to start customizing it.
POMF2K said:
So I checked the seller listing. Claims that it is "new" and "us warranty."
I've contacted Sony to see if they can give me any information on the device. I was hoping I could tell if it was refurbished based on the IMEI but doesn't look like that's possible.
I've reached out to the seller to see what they say and give them the opportunity to make it right.
However I did some digging with the secret phone codes... to find the firmware cda number. I cross referenced it with xperifirm. Turns out it's a generic latin american firmware. I'm trying to give the seller the benefit of the doubt, but I can't fathom any reason latin american firmware should be present on a new us warrantied device.
I'm going to wait to see what they say. It's killing me because I want to start customizing it.
Click to expand...
Click to collapse
I think I may have bought from the same seller you have. Did you return the phone or did you do something else? I called Sony too but from what they are telling me if i understood them right, If i change the latin american firmware to US firmware, I might lose my warranty.
whatsadophone said:
I think I may have bought from the same seller you have. Did you return the phone or did you do something else? I called Sony too but from what they are telling me if i understood them right, If i change the latin american firmware to US firmware, I might lose my warranty.
Click to expand...
Click to collapse
Likely you won't have any warranty anyway as it isn't a US based device. Who knows?
I kept it anyway since I can't seem to find a new US device for a good price. I'm not pleased with that company though. I wanted them to send me a guaranteed new model since it came unsealed, with the warranty expiring before a year past my purchase date, and since I talked to sony and named they might have the IMEI logged. But they wanted me to first return the device and then they'd send out a new one. Had that happen too many times and then there is no replacement. What really upset me was that they fully acknowledged they are selling Non-US models but never changed the listing and would not give a discount for the less than authentic product.
I notified Amazon of the fraudulent ad. I doubt it will do anything. Perhaps you should do the same.
My thought about warranty is you could always play dumb with Sony and then the company you bought it from might actually be liable since they sold it as a US warrantied device. I wouldn't hold my breath though. In my case I'm going to unlock the bootloader, root it, etc so the chances of me sending it to Sony are very slim.
Do you ever notice how the manufacturer is always careful to say that you "Might lose your warranty"?
I always interpret that as it is probable that you will be denied a warranty claim until you get really angry with them and only then do you get what you deserve at the expense of your blood pressure rising excessively and causing the support rep to hate his/her job even more.
Eh, I got the same device from an Amazon reseller back in April. It was the Mexican firmware and all I had to do was change the language. FPS worked great out of the box so I didn't complain. The battery still works great to this day, and it was a flawlessly new device when it was delivered.
In late 2017 I flashed an X Compact to the UK firmware when I bought it used last year. Days later a portion of the screen died exactly one week before the warranty ended. I called up Sony to get an RMA # and after going through their diagnostics process all they asked was where I purchased the device from. I just said "Best Buy" and no other questions were asked, they gave me an RMA. I sent them the UK-flashed X Compact, they simply re-flashed it to the US firmware and fixed the screen so it worked like new.
I was pleased Sony didn't try to weasel out of fixing it, even though they could have argued their case. Definitely did NOT have that experience with LG when my US-bought Nexus 5 broke under warranty.
POMF2K said:
Likely you won't have any warranty anyway as it isn't a US based device. Who knows?
I kept it anyway since I can't seem to find a new US device for a good price. I'm not pleased with that company though. I wanted them to send me a guaranteed new model since it came unsealed, with the warranty expiring before a year past my purchase date, and since I talked to sony and named they might have the IMEI logged. But they wanted me to first return the device and then they'd send out a new one. Had that happen too many times and then there is no replacement. What really upset me was that they fully acknowledged they are selling Non-US models but never changed the listing and would not give a discount for the less than authentic product.
I notified Amazon of the fraudulent ad. I doubt it will do anything. Perhaps you should do the same.
My thought about warranty is you could always play dumb with Sony and then the company you bought it from might actually be liable since they sold it as a US warrantied device. I wouldn't hold my breath though. In my case I'm going to unlock the bootloader, root it, etc so the chances of me sending it to Sony are very slim.
Click to expand...
Click to collapse
That's a bit annoying. Anyway, I'll report the seller too. I mean the phone looks like it's working great but because of the price, it's kinda annoying me a bit that I paid that price for a non brand new phone. I mean if they refund me a little bit, i think i'd be okay with it. They even emailed me back before I bought it saying that it does have US Warranty.
Also can anyone confirm if I change the firmware to the US firmware that doing that doesn't really remove the warranty? I mean i'm not rooting it or anything yet. Also, if I use like a UK firmware, would T-Mobile VoLTE and Wifi Calling work so that I can keep the fingerprint scanner?
whatsadophone said:
Also can anyone confirm if I change the firmware to the US firmware that doing that doesn't really remove the warranty?
Click to expand...
Click to collapse
No one here can confirm it, only provide anecdotal evidence. My post above says Sony will still honor the warranty
Hi everybody!
I have a problem on my Sony xz3 I bought one month ago and I just realized NFC was "not supported", as nfc check says.
In configuration, there is a nfc menu but nothing in it.
I didn't modify anything and I bought it re furnished.
Do you think there is something I could try before asking an exchange?
Hope to hear from you soon
Laurent
chances are that it is a Japanese vibrant of the phone and was flashed to a other region firmware. Previous user remove nfc system apk to prevent battery drain
You may need to reflash the original region firmware
First of all, thank you very much for your answer!!!
Would you accept to tell me how to proceed?
Best regards,
Laurent
I must add that I used sony pc companion to renew the "firmware" but it didnt change anything.... But, if I understand what you say, it might be a foreign phone not matching with the version?
And my XZ3 model is H8416 with android 10
Hope it helps...
Device Info HW - Apps on Google Play
Hardware and software information app for Android devices.
play.google.com
Check this app and see what version you actually have
Alex5699 said:
Device Info HW - Apps on Google Play
Hardware and software information app for Android devices.
play.google.com
Check this app and see what version you actually have
Click to expand...
Click to collapse
Hope it helps...
And thank you for your help!
I have the same problem. I bought a refurished phone from back market, even if the vendor is a spanish reseller (iREPACK). I've run the Device Info HW app, too, and now? Thank you for the reply!
abj79 said:
I have the same problem. I bought a refurished phone from back market, even if the vendor is a spanish reseller (iREPACK). I've run the Device Info HW app, too, and now? Thank you for the reply!
Click to expand...
Click to collapse
I also bought it from iRepack!
That strange... I finally sent it back a few days ago ans they are going to see if they have a better one...
But now it seems either they all have this problem in spain or I dont know what happens to these xz3
I will let you know about thé next steps with iRepack...
I've the same report for my XZ3
if you have the IMEI of that phone could you please send me it in private?
I think i will Ask for m'y Money back and try to find another reseller Somewhere else...
However,i Saw iRepack didnt have any other xz3 (except maybe thé one you are going to sens back in thé next few days lol)
abj79 said:
if you have the IMEI of that phone could you please send me it in private?
Click to expand...
Click to collapse
I dont have it any more and it cant bé thé same, they received my phone back this morning
Mine is grey, I've received it the 15th, three days ago.
abj79 said:
Mine is grey, I've received it the 15th, three days ago.
Click to expand...
Click to collapse
Mine was a green one...
I finally was refunded and bought a fully working nfc xz3 from a back market seller called
Concord Service Center
in Romania
Happy!
I just wanted to post that I got hit with one of these too.
A cheap XZ3... $245Aus on eBay... which I bought to tide me over until I could buy a more expensive phone.
On the back is says it's an SOV39. A Japanese phone locked to "au by KDDI". But it is refirmware'd to H8416. The version for USA and much of Europe.
And yeah, you use it for a day and it seems fine, until you find out the NFC doesn't work and the Bluetooth is really flaky.
(And it just sucks that they didn't implement proper Gestures in Sony's Android 10)
So, the obvious moral of the story is beware of super cheap XZ3 phones.
gregmcp said:
I just wanted to post that I got hit with one of these too.
A cheap XZ3... $245Aus on eBay... which I bought to tide me over until I could buy a more expensive phone.
On the back is says it's an SOV39. A Japanese phone locked to "au by KDDI". But it is refirmware'd to H8416. The version for USA and much of Europe.
And yeah, you use it for a day and it seems fine, until you find out the NFC doesn't work and the Bluetooth is really flaky.
(And it just sucks that they didn't implement proper Gestures in Sony's Android 10)
So, the obvious moral of the story is beware of super cheap XZ3 phones.
Click to expand...
Click to collapse
I have Sony Xperia XZ3 AU Kddi but i don't have problem until now all function is good. But for root no access since need unlock permanent network subset and bootloader.