I woke up this morning, and there is a horizontal line in the middle of the screen which doesn't accept touch input. The area is about 1cm high and stretches across the whole screen.
I have hard reset but still this area exists. Has anyone heard of such a thing?
Thanks .
donbronzi said:
I woke up this morning, and there is a horizontal line in the middle of the screen which doesn't accept touch input. The area is about 1cm high and stretches across the whole screen.
I have hard reset but still this area exists. Has anyone heard of such a thing?
Thanks .
Click to expand...
Click to collapse
From what You have described it seems to me that this is a hardware issue, unfortunately :crying:.
Did you recently drop your phone or something like that?!
Jehonan said:
From what You have described it seems to me that this is a hardware issue, unfortunately :crying:.
Did you recently drop your phone or something like that?!
Click to expand...
Click to collapse
I think the same. Nope, no drops or accidents, the hone is in mint condition... SO random!
Jehonan said:
From what You have described it seems to me that this is a hardware issue, unfortunately :crying:.
Did you recently drop your phone or something like that?!
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Click to collapse
Does not need drop for this to happen. Production issues happened, always, albeit at low percentage (3-5% maybe). I'm not sure if warranty covers this, though.
leledumbo said:
Does not need drop for this to happen. Production issues happened, always, albeit at low percentage (3-5% maybe). I'm not sure if warranty covers this, though.
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Click to collapse
Then what warranty do covers? If not production issues? Warranty won't cover if he would have dropped the phone and this is clear manufacturer fault.
leledumbo said:
Does not need drop for this to happen. Production issues happened, always, albeit at low percentage (3-5% maybe). I'm not sure if warranty covers this, though.
Click to expand...
Click to collapse
Yes, i know this!
Even pacemakers are not 100% sure and reliable so there is nothing strange there but I'm looking at this from more human side and to give this man some consolation so to speak, that's all.
But of course you are also right here and to be totally honest those displays with production issues in 3-5% are pretty low if this is to be the case though.
I have heard of such things but your phone must be relatively new for this to happen unprovoked? If you had it for some months and the touchscreen failed only now something happened to it I think, if you didn't drop it then maybe some exposure to extreme temperatures did it. I hope it is new so you can try to return it or at least have it fixed under warranty.
kingbasescu said:
I have heard of such things but your phone must be relatively new for this to happen unprovoked? If you had it for some months and the touchscreen failed only now something happened to it I think, if you didn't drop it then maybe some exposure to extreme temperatures did it. I hope it is new so you can try to return it or at least have it fixed under warranty.
Click to expand...
Click to collapse
https://youtu.be/uI4KYzG0yss?t=340
Is this extreme enough?
Thanks all of you, if its a manufactures fault then of course it will be covered by warranty... Point is, it will still leave me phone less for the time its being corrected.
But, the fault has...... progressed. It has now got slightly better, or the non responsive area has seemed to move. The area which was unresponsive yesterday is now ok, but there are other areas which are responding randomly.
I do live in the tropics, could be overheating, but i'm sure that is physical and that it will continue to come and go until i get it repaired....
Related
Right, I may or may not be alone in this but the rattle from my power button was really starting to p**s me off. I could hear it clearly when the phone was at arms length and I tapped the screen anywhere in the top half. I thought it was the camera at first, then found holding the power button still whilst using the phone stopped it. This morning I was using my phone and decided to do something about it.
First can I say this was not any normal rattle (i.e camera lens), you could clearly hear it at arms length whilst tapping the screen in the top half. I made this video because people have told me they have the same issue. If you take your phone apart and break it, that's not my fault.
For those that have this problem and decide to do this, I hope it helps It has made me a hell of a lot happier with the phone.
http://www.youtube.com/watch?v=ego0eXYwOms&feature=youtu.be
Wow wouldn't have just been easier to send it back keep your warranty and get a new one?
Sent from my Nexus 4 using xda app-developers app
cas8180 said:
Wow wouldn't have just been easier to send it back keep your warranty and get a new one?
Sent from my Nexus 4 using xda app-developers app
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Ah, forgot to mentiom, this is my 2nd one. Bought my first one and heard the rattle, took it back after 2 hours. The replacement does the same thing and looking on here in the defects thread it seems a few people have the problem. There's no sort of warranty seal inside the phone and the stuff can easily be taken out again should it die for some reason and I need to get a new one under warranty.
nice? possible to change into a higher mah battery?
auggie246 said:
nice? possible to change into a higher mah battery?
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Click to collapse
The battery seems easy enough to remove, so if there were one available I suppose it wouldn't take more than a few minutes to change
deansaunders said:
Ah, forgot to mentiom, this is my 2nd one. Bought my first one and heard the rattle, took it back after 2 hours. The replacement does the same thing and looking on here in the defects thread it seems a few people have the problem. There's no sort of warranty seal inside the phone and the stuff can easily be taken out again should it die for some reason and I need to get a new one under warranty.
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Click to collapse
Some people analyse small insignificant things too much, surely it couldn't have made an audible noise level outside of a sound proof box.
Did the sales person look at you bemused or did he test the rattle and end up deafened by it?
mtbgus said:
Some people analyse small insignificant things too much, surely it couldn't have made an audible noise level outside of a sound proof box.
Did the sales person look at you bemused or did he test the rattle himself/herself and end up deafened by it?
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Click to collapse
He agreed that he could hear the rattle. It may not have seemed that important to him in a loud and busy shop, but when you're sat on your sofa in the evening and even the slightest of taps near the top of the screen make it rattle it doesn't take long before it becomes very annoying. If it were just when I shook the phone near my ear or something then I would have just accepted it, but it's the fact it is hard to ignore,even at arms length, made me want to do something about it.
deansaunders said:
He agreed that he could hear the rattle. It may not have seemed that important to him in a loud and busy shop, but when you're sat on your sofa in the evening and even the slightest of taps near the top of the screen make it rattle it doesn't take long before it becomes very annoying. If it were just when I shook the phone near my ear or something then I would have just accepted it, but it's the fact it is hard to ignore,even at arms length, made me want to do something about it.
Click to expand...
Click to collapse
Fair enough I guess.
I did the very same with my Nexus 4. Using tiny bits of tissue. Dunno why everyone is crying about it, its a very simple fix!
Thanks mate
I'm getting my N5 tomorrow, and living in a country not supported by Google Play Devices, it's nice to know that I can fix stuff like that myself
Stick it in a case, that should do it.
Rusty! said:
Stick it in a case, that should do it.
Click to expand...
Click to collapse
I have a case for it that I got off ebay, a clear tpu gel one. It muffles the sound but it is still there, plus I really like the feel of the phone and in the case you lose that.
deansaunders said:
The battery seems easy enough to remove, so if there were one available I suppose it wouldn't take more than a few minutes to change
Click to expand...
Click to collapse
Can't wait for this:
http://forum.xda-developers.com/showthread.php?t=2239829
Nbsss said:
Can't wait for this:
http://forum.xda-developers.com/showthread.php?t=2239829
Click to expand...
Click to collapse
If you check further down the General section you'll see yesterday I posted screenshots where I got almost 7 hours of screen on time over an 11 or so hour period with the N5 Admittedly that was 99% on wifi, but it's still good
deansaunders said:
If you check further down the General section you'll see yesterday I posted screenshots where I got almost 7 hours of screen on time over an 11 or so hour period with the N5 Admittedly that was 99% on wifi, but it's still good
Click to expand...
Click to collapse
I'm on track for 3hrs SOT :/
Nbsss said:
I'm on track for 3hrs SOT :/
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Click to collapse
http://forum.xda-developers.com/showthread.php?t=2510785
deansaunders said:
http://forum.xda-developers.com/showthread.php?t=2510785
Click to expand...
Click to collapse
I see....
I think its because my network signal is mostly yellow, whilst yours is almost all green. I wonder if we can change the radios?
eh... my N5 power button rattles isn't as bad as my iPhone 4s power button rattle
not concerned, thanks for the head up tho OP! :good:
The more Im reading, the creepier it gets for me Only because I'm gonna make someone buy the phone for me and send it, so there would be no chance of return if I saw any kind of defects. Just why all these reports of rattles, dead pixels, after vibration weird sound...ughhhh! Was planning to buy it from Carphone Warehouse...
Ensifolk said:
The more Im reading, the creepier it gets for me Only because I'm gonna make someone buy the phone for me and send it, so there would be no chance of return if I saw any kind of defects. Just why all these reports of rattles, dead pixels, after vibration weird sound...ughhhh! Was planning to buy it from Carphone Warehouse...
Click to expand...
Click to collapse
don't stress it brah, the vast majority are fine you just don't hear about it
mine is fine :good:
I'm on Cromi-X and last night the screen just died. No warning or other issues were noted. My wife was in the middle of a game of PVZ2 and it stopped working, She assumed that the battery had just hit 0%. I have been on Cromi-X for about 5 weeks and had zero problems - the tablet was running just fine. It's still running fine, with an HDMI cable and dock, the tablet is perfectly useable. So now for suggestions.
1) Is there any point in going through the effort of returning the tablet to stock and sending it back to Asus (hoping that they will honor the warranty)? Obviously unlocking and rooting aren't going to cause a hardware failure like this, but their language is pretty clear that unlocking voids the warranty regardless of whether or not this has anything to do with the failure.
2) In a sad coincidence, my second TF701T was damaged yesterday in a car accident (yes, I actually lost two tablets the same day). In this case, the problem seems to be just the digitizer as the display looks perfect below the cracked glass, but I know that replacements for qty=1 aren't really an option. That one wasn't unlocked by the way (too bad they weren't reversed). This one may get covered by insurance since the other driver ran a red light and smashed into the car. However, I might end up with a functional LCD available to use on the other one (I'm guessing that the digitizer is probably fine). I realize that this is a tricky repair.
3) Are there any known problems anyone has heard of about screens going dead like this? Is there a connector that could have worked its way loose or anything like that?
What do you folks think I should try? If #1 is a 0% chance of getting Asus to fix under warranty, then I'd rather not waste the time and money on round-trip freight. On the other hand, if there is a chance, I'd be screwing myself by opening the tablet to look for something loose or fixable on the connection to the screen which definitely would void the warranty.
Thanks in advance.
derekk1 said:
I'm on Cromi-X and last night the screen just died. No warning or other issues were noted. My wife was in the middle of a game of PVZ2 and it stopped working, She assumed that the battery had just hit 0%. I have been on Cromi-X for about 5 weeks and had zero problems - the tablet was running just fine. It's still running fine, with an HDMI cable and dock, the tablet is perfectly useable. So now for suggestions.
1) Is there any point in going through the effort of returning the tablet to stock and sending it back to Asus (hoping that they will honor the warranty)? Obviously unlocking and rooting aren't going to cause a hardware failure like this, but their language is pretty clear that unlocking voids the warranty regardless of whether or not this has anything to do with the failure.
2) In a sad coincidence, my second TF701T was damaged yesterday in a car accident (yes, I actually lost two tablets the same day). In this case, the problem seems to be just the digitizer as the display looks perfect below the cracked glass, but I know that replacements for qty=1 aren't really an option. That one wasn't unlocked by the way (too bad they weren't reversed). This one may get covered by insurance since the other driver ran a red light and smashed into the car. However, I might end up with a functional LCD available to use on the other one (I'm guessing that the digitizer is probably fine). I realize that this is a tricky repair.
3) Are there any known problems anyone has heard of about screens going dead like this? Is there a connector that could have worked its way loose or anything like that?
What do you folks think I should try? If #1 is a 0% chance of getting Asus to fix under warranty, then I'd rather not waste the time and money on round-trip freight. On the other hand, if there is a chance, I'd be screwing myself by opening the tablet to look for something loose or fixable on the connection to the screen which definitely would void the warranty.
Thanks in advance.
Click to expand...
Click to collapse
I have something I have just discovered 2 days ago.... When I was playing real racing 3, my tablet turned off as the battery got discharged. I connected the charger and turned the tablet on, then all I could see was gliches on the screen. The colors were hazy.And the touchscreen was not usable. I think it is a hardware issue because it did not affect only android but also the asus logo that appears before loading the os. I tried to reboot several times in vain. Fortunatlely, I found out how to get rid of those glistches. Very simple: when the os boots, I lock the screen then unlocked it. Yeah very weird!!! the problem was reproduced as well as the solution... However, I dont know if it happens only when the tablet goes off while gaming or does it happen every time the tablet gets discharged. Other than that, everything works flawlessly!!!
You unlocked it which means no you no longer have a warranty. ASUS are quite clear on this. You can send it back to Asus and they will charge you to fix it.
Or you could open the back and check the ribbon hasn't come lose? Same with the other one, get a screen from eBay and fix it yourself. Probably some vids you can use on you tube.
Aren't you in Japan? Enjoy your vacation and stop helping all of us.
derekk1 said:
Aren't you in Japan? Enjoy your vacation and stop helping all of us.
Click to expand...
Click to collapse
I have a feeling he loves it... Win for us!
Sent from my K00C using Tapatalk
So, I opened the tablet. Angry Dinosaur was right, it really is easy. Unfortunately, the cables connecting the display to the board look fine. I haven't seen any spare TF701T screens on Ebay, but I will keep looking. If anyone knows of a place, please let me know. Thanks.
derekk1 said:
Aren't you in Japan? Enjoy your vacation and stop helping all of us.
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Click to collapse
I'm bored A week speaking Japanese and nothing but Japanese TV and crappy BG WiFi modem I need some normality. That's you guys with your broken gadgets.
I normally don't do this, but based on what just happened, I added the Amazon 2-yr drops, spills, and hardware failure protection for $45. This one DOESN'T say anything about unlocking voiding a warranty (an that might be hard to prove in the event of a drop anyway). Anyone have any experience with this? For $45 it seems like a decent alternative to the loss of Asus warranty when I root. I can't not do it either, since I noticed such a big improvement on Cromi-X.
SBDAGS, if you are bored for a minute I had another question for you. I know that you love the stock browser and I agree that it's faster than Chrome. I want the extra screen space and so am using the quick controls. The one problem for me is that I like to scroll with my left thumb and pull out the menu with my right. I end up accidentally pulling up the quick controls and jumping to another page when I'm trying to scroll. This happens about every 5th scroll attempt. Do you have any idea how hard it would be to modify the labs setting to allow quick controls to function off left, right, both - maybe check boxes? I searched but couldn't find anything already done. I could create another donation fund for you if you think it's not a huge amount of work.
derekk1 said:
I normally don't do this, but based on what just happened, I added the Amazon 2-yr drops, spills, and hardware failure protection for $45. This one DOESN'T say anything about unlocking voiding a warranty (an that might be hard to prove in the event of a drop anyway). Anyone have any experience with this? For $45 it seems like a decent alternative to the loss of Asus warranty when I root. I can't not do it either, since I noticed such a big improvement on Cromi-X.
SBDAGS, if you are bored for a minute I had another question for you. I know that you love the stock browser and I agree that it's faster than Chrome. I want the extra screen space and so am using the quick controls. The one problem for me is that I like to scroll with my left thumb and pull out the menu with my right. I end up accidentally pulling up the quick controls and jumping to another page when I'm trying to scroll. This happens about every 5th scroll attempt. Do you have any idea how hard it would be to modify the labs setting to allow quick controls to function off left, right, both - maybe check boxes? I searched but couldn't find anything already done. I could create another donation fund for you if you think it's not a huge amount of work.
Click to expand...
Click to collapse
It'll be in the smali code probably. A good question for someone like @elesbb who loves these challenges. it's not a question of being bored for this one, I don't have the tools with me to decompile the apk.
Pressing on a certain spot of the screen (about 1/3 of the way from the top) makes an audible click and I can kind of feel it under my thumb too. I've had the phone for less than a week and it seems to work fine otherwise. I'll bring it into the Sony store on Monday to see what they say.
What could it be? Does this happen to anyone else? Do you think it's worth getting fixed?
Video (first click at 0:10) :
adamk7 said:
Pressing on a certain spot of the screen (about 1/3 of the way from the top) makes an audible click and I can kind of feel it under my thumb too. I've had the phone for less than a week and it seems to work fine otherwise. I'll bring it into the Sony store on Monday to see what they say.
What could it be? Does this happen to anyone else? Do you think it's worth getting fixed?
Video (first click at 0:10) :
Click to expand...
Click to collapse
How did you find out about this problem? Did you read about it somewhere and decided to try pressing your screen as well?
I'm pretty sure you'd never have found out about it during normal usage. Or did you randomly think to yourself "hey, I should really press my new phone's screen unusually hard and see if it make any noises" ?
degraaff said:
How did you find out about this problem? Did you read about it somewhere and decided to try pressing your screen as well?
I'm pretty sure you'd never have found out about it during normal usage. Or did you randomly think to yourself "hey, I should really press my new phone's screen unusually hard and see if it make any noises" ?
Click to expand...
Click to collapse
I posted a thread about it a couple of days ago but should have mentionned it here as well that my phone wouldn't turn on after sleeping with it. I was checking for damage and I noticed this and assumed it was related. Though looking back, I'm pretty sure it was an unrelated software malfunction (kernel panic?), mainly because the battery kept draining during that time. It was at 60% when it was seemingly bricked (wouldn't even react to being plugged into multiple chargers and computers). then 24 hours later it magically let itself get charged, but for some reason was completely discharged at 0%. Everything worked normally from then on.
"hey, I should really press my new phone's screen unusually hard and see if it make any noises"
Click to expand...
Click to collapse
I see how it looks like I'm pressing hard, but I'm actually not at all.
I stumbled upon this post posted a month ago http://forum.xda-developers.com/showpost.php?p=55745968&postcount=71
I'm a little worried about screen rigidity. After reading the other post about pressing the screen and seeing a rainbow and then seeing a YouTube video about a popping sound when you press on the screen. Hope Sony didn't go cheap here. Everything else I like about the phone. I have yet to take delivery of mine
Click to expand...
Click to collapse
I tried looking for the video he mentions but can't seem to find it
adamk7 said:
my phone wouldn't turn on after sleeping with it.
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Click to collapse
Probably traumatized.
Iruwen said:
Probably traumatized.
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Click to collapse
In my defence - it's quite a sexy phone
And waterproof for a reason
adamk7 said:
In my defence - it's quite a sexy phone
And waterproof for a reason
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Click to collapse
Lol.
Also, this is the video you couldn't find: https://www.youtube.com/watch?v=9JrfMjiNB9E
degraaff said:
Lol.
Also, this is the video you couldn't find: https://www.youtube.com/watch?v=9JrfMjiNB9E
Click to expand...
Click to collapse
Thanks for the vid. Though in a similar spot, mine sounds clickier and high pitched, like a mouse click
I'd definitely send the phone for repair before the glass spontaneously cracks
As you know I had same problem as you re power button not working but my phone won't revive I've now sent it in for repair.
I tried you screen click thing and got no clicking
same problem here
I'm having the same problem. Could you please let me know if it's a manufacture problem or not. Thank you in advance. and hopefully it's not.
mr0nee said:
I'm having the same problem. Could you please let me know if it's a manufacture problem or not. Thank you in advance. and hopefully it's not.
Click to expand...
Click to collapse
I think it is, it definitely shouldn't be doing that. But I've decided to leave it be. I've ordered some tempered glass screen protectors - should stiffen up the screen a bit among other benefits.
Thanks
adamk7 said:
I think it is, it definitely shouldn't be doing that. But I've decided to leave it be. I've ordered some tempered glass screen protectors - should stiffen up the screen a bit among other benefits.
Click to expand...
Click to collapse
I've ordered a nillkin tempered glass + back screen protector as well. I'm waiting for it to be delivered in two weeks at most.
Anyways thanks for your answer. This problem, do you know if it happens to all device or just some? I have already tried putting it in water and it worked out just fine. Thanks again.
Seems like they all do this sound
I purchased my Z3 yesterday and I also noticed this weird sound while I was putting the case on. So today I went back to the store to see if it was just mine.
I tested 4 different Z3 with the dude a the sony store and they all seem to be doing the same sound at the same spot. However i still got mine replaced for one that seemed a little better than the others.
So yeah it looks like it's normal...
Guess what? I found the same issue somehow couple of weeks back and thought it was weird. I wasnt trying to test anything specifically and just clicking on phone for something at that time and heard the noise. So I did some more checks and saw it happening on the top half of the screen only.
Mind does the same thing. I bought it yesterday and noticed it this morning...hopefully it isn't something that I need to return it for.
daneshpastry said:
Mind does the same thing. I bought it yesterday and noticed it this morning...hopefully it isn't something that I need to return it for.
Click to expand...
Click to collapse
They all do it, z3 and z3 compact. I tested 4 different z3 and 2 z3 compact at the sony store when I went to get an exchange for mine.
I took one which seemed a little less worst, but still do it.
I'm probably gonna buy a tempered glass, it might help lessen the default.
Sent from my SGH-I747M using XDA Free mobile app
liltitiz said:
They all do it, z3 and z3 compact. I tested 4 different z3 and 2 z3 compact at the sony store when I went to get an exchange for mine.
I took one which seemed a little less worst, but still do it.
I'm probably gonna buy a tempered glass, it might help lessen the default.
Sent from my SGH-I747M using XDA Free mobile app
Click to expand...
Click to collapse
That's really unfortunate...I wonder why no one has mentioned it on Reddit or in any online reviews? We can't be the only ones to have noticed it.
daneshpastry said:
That's really unfortunate...I wonder why no one has mentioned it on Reddit or in any online reviews? We can't be the only ones to have noticed it.
Click to expand...
Click to collapse
To be honest, if my case hadn't been so hard to put on, I may never have noticed.
Sent from my D6603 using XDA Free mobile app
liltitiz said:
To be honest, if my case hadn't been so hard to put on, I may never have noticed.
Sent from my D6603 using XDA Free mobile app
Click to expand...
Click to collapse
I noticed it fairly quickly...and I haven't purchased a case yet.
Does having a case on make it better/worse?
Hey everyone i need help my Note 8 shutdown when detect moisture or when is little wet exampel i have wet hands and Note detect it and shutdown my phone than restart it and than show popup message about moisture detection....but after that i leave phone for 10 minutes to moisture gone than phone again shutdown and restart but now without popup message...is there any fix or soulution
btw this start happening after i update to Oreo on Nougat i not have that problems
If it were me, I'd grab any silica gel packets lying around, and seal your phone in a container that is airtight for at least a few hours, overnight to be safe. This will remove excess moisture. If you still get the error after that, I'd be calling Samsung. These devices have an IP68 rating for water resistance, and it shouldn't even come up.
disturbd1 said:
If it were me, I'd grab any silica gel packets lying around, and seal your phone in a container that is airtight for at least a few hours, overnight to be safe. This will remove excess moisture. If you still get the error after that, I'd be calling Samsung. These devices have an IP68 rating for water resistance, and it shouldn't even come up.
Click to expand...
Click to collapse
Yup, either that or inside a bag of rice.
Already a thread about this.
https://forum.xda-developers.com/galaxy-note-8/help/moisture-detected-followed-reboot-t3775374
What you are experincing is abnormal, I live in a very humid enviroment and I have not ever had a warning about moisture, something is wrong with your device, make a warranty claim!
winol said:
What you are experincing is abnormal, I live in a very humid enviroment and I have not ever had a warning about moisture, something is wrong with your device, make a warranty claim!
Click to expand...
Click to collapse
I'm not so sure anymore cause if you view the other thread, a number of people are having this issue after updating to Oreo. I never encountered this issue on Oreo though.
blinkt88 said:
Hey everyone i need help my Note 8 shutdown when detect moisture or when is little wet exampel i have wet hands and Note detect it and shutdown my phone than restart it and than show popup message about moisture detection....but after that i leave phone for 10 minutes to moisture gone than phone again shutdown and restart but now without popup message...is there any fix or soulution
btw this start happening after i update to Oreo on Nougat i not have that problems
Click to expand...
Click to collapse
Just do a warranty claim, I got exactly the same problem for almost 2 months. At that time I got mad about the whole situation and finally called Samsung, they gave me a ticket number to send my phone back to them and they repaired under warranty.
Since then the phone doesn't do that any more. That has something to do with the mother board because the resolution of the repairs was to replace the mother board.
Sent from my [device_name] using XDA-Developers Legacy app
parusia said:
Just do a warranty claim, I got exactly the same problem for almost 2 months. At that time I got mad about the whole situation and finally called Samsung, they gave me a ticket number to send my phone back to them and they repaired under warranty.
Since then the phone doesn't do that any more. That has something to do with the mother board because the resolution of the repairs was to replace the mother board.
Sent from my [device_name] using XDA-Developers Legacy app
Click to expand...
Click to collapse
I imagine that was a complete waste of time and your new one will likely do the same. This is not a hardware issue.
I flashed mine back to Nougat and hey presto, absolutely fine again. Put Oreo back on, issues again.
This is a software issue, not hardware!
Alex---1 said:
I imagine that was a complete waste of time and your new one will likely do the same. This is not a hardware issue.
I flashed mine back to Nougat and hey presto, absolutely fine again. Put Oreo back on, issues again.
This is a software issue, not hardware!
Click to expand...
Click to collapse
Well to be honest mine was a hardware issue, once they replaced the mother board under warranty I never have problems again.
Sent from my [device_name] using XDA-Developers Legacy app
Alex---1 said:
I imagine that was a complete waste of time and your new one will likely do the same. This is not a hardware issue.
I flashed mine back to Nougat and hey presto, absolutely fine again. Put Oreo back on, issues again.
This is a software issue, not hardware!
Click to expand...
Click to collapse
Wouldn't we all have that issue if it was an Oreo bug? Maybe the moisture detection wasn't working properly under Nougat and then was fixed under Oreo. Just a thought, but it's plausible. Based on available info there's no certainty it's software only, at least as of yet.
sefrcoko said:
Wouldn't we all have that issue if it was an Oreo bug? Maybe the moisture detection wasn't working properly under Nougat and then was fixed under Oreo. Just a thought, but it's plausible. Based on available info there's no certainty it's software only, at least as of yet.
Click to expand...
Click to collapse
Well either that or Samsung have another big hardware problem on their hands as this has been reported all over the US and UK Samsung forums, XDA, Overclockers.co.uk Note 8 thread and numerous other mobile sites.....
I find it hard to believe it's hardware on mine though. As I said, flashing Nougat back on the phone and putting water over the charger I get a water drop, moisture detected, phone works as normal and won't charge until the port is dry, then the water drop goes, as it should behave, both hardware and software side of this is working.
On Oreo, water drop detected, phone locks up, phone reboots instantly.
Doesn't look like hardware in my case.
winol said:
What you are experincing is abnormal, I live in a very humid enviroment and I have not ever had a warning about moisture, something is wrong with your device, make a warranty claim!
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i dont think so its something wrong with my device i think its Oreo update fault because on Nougat i not have this problems so i means is an bug in Oreo
blinkt88 said:
i dont think so its something wrong with my device i think its Oreo update fault because on Nougat i not have this problems so i means is an bug in Oreo
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Two things.
1) Correlation does not equal causation; your issue could have been present prior to the update, and the update actually fixed moisture detection in some way as someone mentioned earlier.
2) Regardless, these phones have a rating that is supposed to circumvent that anyway. I would settle for nothing less than a replacement under warranty; these phones were almost $1k new. That kind of money needs to be accompanied by steadfast customer service.
Shoot, the first time that happens to my I'd be getting warranty claim asap. IP68, that crap should not happen.
roaduardo said:
Shoot, the first time that happens to my I'd be getting warranty claim asap. IP68, that crap should not happen.
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Then you'll be getting through a lot of Note 8's as they will all do it.
Once again, it's a software problem.
Alex---1 said:
Then you'll be getting through a lot of Note 8's as they will all do it.
Once again, it's a software problem.
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I've yet to see this on my N8. Maybe I'm lucky? I live in South Texas. Sticky weather. I'm out and about everyday. *shrugs*
roaduardo said:
I've yet to see this on my N8. Maybe I'm lucky? I live in South Texas. Sticky weather. I'm out and about everyday. *shrugs*
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Run it under a tap, get the charging port wet. Post your results?
Alex---1 said:
Run it under a tap, get the charging port wet. Post your results?
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Again? I did that a few times already when I first bought my N8 and S8 Plus to show it off to some folks. It was pretty fun. Sucks that SOME folks are experiencing this but I haven't gotten a sense that this is a widespread issue. Same as the issue of some folks experiencing a crazy amount of micro scratches on their displays when there's just as many other N8 users scratching their heads wondering why they don't have these same micro scratches.
Oh well. I guess it's just life. Some experience stuff like this and others don't. *shrugs*
roaduardo said:
Again? I did that a few times already when I first bought my N8
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When you first got it.....
Have you tried it recently now you are on Oreo?
EDIT: You're in the US so have the snapdragon, maybe this is the issue? Mind you, loads of Americans are reporting this issue too and they'll have the same SoC as you. Weird.
Alex---1 said:
When you first got it.....
Have you tried it recently now you are on Oreo?
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Oreo? LOL! I'm on T-Mobile. Who knows they'll give me Oreo... imademyselfsad.gif
Hi.
I have the weirdest issue: My screen flashes when I try to turn it on, but refuses to give me any picture. Here's the weird part: It only happens when the phone is cold (approx under 22c, 72f). Now to be clear, the screen works at any temperature I've attempted to use it in. It just won't START in those "low" temperatures. When it's running it'll keep running with zero problems.
The touch works when I attempt to turn on the screen, regardless of if it actually turns on or not.
I've tried complete factory wipe, and even downgraded the OS via the huawei program on PC. Only difference was that sometimes when it would have flashed it gets stuck on a green glitchy pattern.
I'm fairly proficient in electronics, but I can't think of any reason why it would act this way.
It's clear I'll have to send the phone for repairs, but I'm out of warranty so I'd rather find a fix I can do myself (even if it's complicated, I've got access to microscope and fine soldering equipment), and MOST IMPORTANTLY I want to figure out WHY this is happening.
Tell me if any specific information could help figuring out what is wrong.
Send to service... replace screen in warranty...
my p20 pro also did it... i walk to service, replace screen in warranty within 3hours...
I'm sorry..... 22 Celsius.... Cold? Damn not jealous at all. Still 5 degrees here [emoji23]
Sent from my CLT-L09 using Tapatalk
blufreak said:
I'm sorry..... 22 Celsius.... Cold? Damn not jealous at all. Still 5 degrees here [emoji23]
Sent from my CLT-L09 using Tapatalk
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Well I should have used quote make around cold.
Here it's around freezing atm.
Update
So, interesting update:
I dropped my phone, and it slammed into the floor quite hard. It seemed to have fixed the problem. Now I REALLY want to figure out what was the cause of the problem to start with!
VanDerGroot said:
I REALLY want to figure out what was the cause of the problem to start with!
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Looks very much like an unstable contact that was "slapped" back by the fall. If you really want to know what was the issue you should open up your phone and tell us all.
arty_a said:
Looks very much like an unstable contact that was "slapped" back by the fall. If you really want to know what was the issue you should open up your phone and tell us all.
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How would temperature effect an unstable contact?
I would open my phone but I don't have a heat gun.
Thermal expansion, maybe?
I think mine does the same thing. Only ever notice it outside, where I have to keep trying to open my screen, while it keeps flashing, and when I wake up in the morning and usually have to fully restart my phone to use it.