XZ2 Wifi 'connected, no internet' - Sony Xperia XZ2 Questions & Answers

Hi,
I have had a quick look and found no answer to this issue.
I have an XZ2, which has worked faultlessly until a few weeks ago. The result is that when at work my connects to the network but shows 'connected, no internet'. It used to work on the network no bother. I have checked without IT dept and they can see no reason why it shouldn't work (ie it's not blocked on the network)
This appears to coincide with us getting a new router at home, We binned BT and moved to 4g Broadband from 3. Now when I connect at home it says connected no internet, then after a few minutes it gets internet connection. Sometimes I need to restart the phone. At work restarting makes no difference. I have tried:-
a)Forgetting the network and re-joining
b)reset network settings
I have read that the only fix is a factory reset of the phone. But I am hoping there may be a better solution to this.
Thanks

I am still having issues with this. I have tried starting the phone in 'Safe Mode' but still will not connect to the internet through my work network.
Does anyone have any suggestions?
Thanks

bit the bullet and did a full reset on the phone. Still getting 'connected, no internet'.
I am assuming that there must be an issue with the network/router at work if this is still happening after a reset. Although our IT has checked my mac address, DNS and IP address and say all are correct.

Well, looks like I may have resolved the issue. just as a last-ditch attempt I did the following.
1.Settings
2.Network & Internet
3.Advanced
4.Private DNS
In here you have three options. OFF, Automatic and Private DNS Provider.
Mine was set to Private so I changed it to Automatic.
It seems to have fixed the issue. Not sure why as this is not a setting I have ever changed.

Calcifur said:
Well, looks like I may have resolved the issue. just as a last-ditch attempt I did the following.
1.Settings
2.Network & Internet
3.Advanced
4.Private DNS
In here you have three options. OFF, Automatic and Private DNS Provider.
Mine was set to Private so I changed it to Automatic.
It seems to have fixed the issue. Not sure why as this is not a setting I have ever changed.
Click to expand...
Click to collapse
Weird, it is automatic by default at my side.

Related

The massive wifi problem that many experience

When I turn on my phone at work, the wireless connection (open unsecured) connects and works for a few minutes. After some time, it disconnects and without rebooting my phone, I cannot establish a wlan connection.
This is oly the case at work. At home it works flawlessly, but it is another network kind.
Anyone found a solution to this problem? I saw a lot of threads about this but no good answers.
I am using duttys v3.
Not sure. Perhaps there is some sort of time out on your work network for inactive devices, or dhcp ip releases or something weird and "networky" like that?
Or perhaps your phone is going into a power save mode if you are not using it?
Just general ideas, I don't have this particular problem
I dont think many people have this issue! you must not have a setting correct, try downloading KaiserTweak and adjusting the timeout and also take a look at the routers settings I find it strange that a business would have an open network for security issues
austinsnyc said:
I dont think many people have this issue! you must not have a setting correct, try downloading KaiserTweak and adjusting the timeout and also take a look at the routers settings I find it strange that a business would have an open network for security issues
Click to expand...
Click to collapse
I work at the university, and the network is unsecure. You have to enter login and pass at a webpage to gain access.
I cannot reconnect at all once ive been disconnected. So it should have anything to do with kaisertweak or timeouts.
I have tried every setting and combination. I have tried to select work/internet settings. Ive tried to tell the phone its a hidden network / not hidden network. I have tried to use power save / performance mode. Ive tried to turn off 3g, bluetooth, phone (everything basically).
When I tap connect, it says connecting and then it immediately goes to "active" and tries to connect to another network (which I dont have access to).
solwretep said:
When I turn on my phone at work, the wireless connection (open unsecured) connects and works for a few minutes. After some time, it disconnects and without rebooting my phone, I cannot establish a wlan connection.
This is oly the case at work. At home it works flawlessly, but it is another network kind.
Anyone found a solution to this problem? I saw a lot of threads about this but no good answers.
I am using duttys v3.
Click to expand...
Click to collapse
I have worked out the problem.. first if its a WPA enterprise connection, make sure its set to WORK and not INTERNET setting. it will work. my only works with schaps versions not duttys
on my old pda (Acer N50 premium) I had the same problem with my unis network... it would only work (if at all) for a few minutes then nada... but at home it was absolutely fine, quick stayed on and totally responsive... I wonder if it has something to do with the rubbish way unis run their IT...?
Wasted thread
Many do not have this issue.
According to what's being said here by the indiviuals with issues, you're having problems connecting to a certain network...not all networks.
If it were all networks; your device, settings, equipment or rom would be the common denomenator. Since it's one network, it's that network.
Just because a network is or appears to be available, that doesn't mean that you can connect to it.
dwny said:
Wasted thread
Many do not have this issue.
According to what's being said here by the indiviuals with issues, you're having problems connecting to a certain network...not all networks.
If it were all networks; your device, settings, equipment or rom would be the common denomenator. Since it's one network, it's that network.
Just because a network is or appears to be available, that doesn't mean that you can connect to it.
Click to expand...
Click to collapse
no, it could be the phone software. Lets says that a string is added to the registry if the network you are connected to disconnects you; a string that makes the phone cancel connections to the network. And lets assume that the network disconnected you because there is a hidden firewall in the phone software that blocks ping requests, thus making the network believe that the connection is lost and thus disconnecting you. Then we have a moment 22, which is basically something wrong with the phone.
As some readers already pointed out in this "wasted thread", when changing the rom (in one case) or when changing settings from "internet" to "work" (in the second case) there is a great possibility that this problem in fact has to do with phone software and not network.
In my case, it just happens to be neither of the mentioned solutions or any solution that I have found in other threads.
One thing you may want to check is that your wifi is set to max performance. The issue may also be that there is a DNS cache issue, in most cases it can be resolved by manually reconfiguring the connection.
I have been successful in configuring my phone's WLAN to connect to everything from open APS's, WEP, WPA, RADIUS and AP's with proxy redirects, so I can tell you that as with most cases, it's human error.
I have tried max performance.
How do I resolve a dns cache issue? Manually reconfiguring the network did not help (only thing that helps is a reboot).
seattleweb said:
One thing you may want to check is that your wifi is set to max performance. The issue may also be that there is a DNS cache issue, in most cases it can be resolved by manually reconfiguring the connection.
I have been successful in configuring my phone's WLAN to connect to everything from open APS's, WEP, WPA, RADIUS and AP's with proxy redirects, so I can tell you that as with most cases, it's human error.
Click to expand...
Click to collapse

WIFI settings of hidden WLAN

Hello all,
I have a WIFI network at home that is hidden, which means that he SSID is not broadcast into the world. You have to know it to connect to it, and I also made it very long.
This is not a problem on my laptop, which connects fine, if slow sometimes.
However, on my kaiser, this gives serious problems.
The first day i got it I happily entered all the required settings (SSID, WPA-PSK, network key etc) and pling! I was connected. Yesterday evening however I noticed that all those settings were gone! I entered them again but couldn't connect. And presto, settings were gone again!
Why doesn't it remember the settings I punch in? Is there any way to enforce this?
Thanks,
Philbert
philbertz said:
Hello all,
I have a WIFI network at home that is hidden, which means that he SSID is not broadcast into the world. You have to know it to connect to it, and I also made it very long.
This is not a problem on my laptop, which connects fine, if slow sometimes.
However, on my kaiser, this gives serious problems.
The first day i got it I happily entered all the required settings (SSID, WPA-PSK, network key etc) and pling! I was connected. Yesterday evening however I noticed that all those settings were gone! I entered them again but couldn't connect. And presto, settings were gone again!
Why doesn't it remember the settings I punch in? Is there any way to enforce this?
Thanks,
Philbert
Click to expand...
Click to collapse
Strange, because mine retains the settings of any hidden WiFi network that I've put in there.
hello
i use WPA/PSK-TKIP encryption on my router.
at wifi settings in kaiser, you have to add your hidden ssid name, and check "this is a hidden network" checkbox.
it works for me fine
(ps.: i use MAC addrass filter on my router, my pda, notebook and PC's MAC's are added to my router, and they only have access to my router' internet.)
philbertz said:
Hello all,
I have a WIFI network at home that is hidden, which means that he SSID is not broadcast into the world. You have to know it to connect to it, and I also made it very long.
This is not a problem on my laptop, which connects fine, if slow sometimes.
However, on my kaiser, this gives serious problems.
The first day i got it I happily entered all the required settings (SSID, WPA-PSK, network key etc) and pling! I was connected. Yesterday evening however I noticed that all those settings were gone! I entered them again but couldn't connect. And presto, settings were gone again!
Why doesn't it remember the settings I punch in? Is there any way to enforce this?
Thanks,
Philbert
Click to expand...
Click to collapse
This is a bug within MS WM OS, not a problem with your device or anything HTC have done. It should hopefully be resolved in 6.1 (hopefully!)
I've seen it on my own unit at times. If the unit has trouble connecting to the access point and there can be many reasons for this, WM gives a 'burp' and settings are lost.
Try updating your router firmware or use AES encryption instead of TKIP as some earlier versions of TKIP are not fully compatible (Linksys is a prime example).
Thanks
Thanks for replying everyone.
I just switched on my wifi and it immediately found my network, without the need for inputting my settings. I think this problem occurs only when the handshake with the network times out for some reason.
So that makes it only a nuisance that appears sometimes, not a disaster.
Thanks,
Philbert

WiFi problems

Hi.
I recently bought my s730. Quite pleased with it, but one thing bothers me.
When i connect to my wlan at home (zyxel_2602hw_d1a WPA-PSK TKIP) i'm able to connect to the router, but I don't seem to be able to get an connection to anywhere outside my own network. I tried using Live Messenger, IE, Opera and Skype, but nothing happens.
When I'm using GPRS or EDGE it all works smoothly.
Any suggestions?
Do you have your connection set to automatic or only through your phone network? I have seen a few problems with that.
Also, double check that you are entering wep or any other security protocol correctly, took my 6 tries before it would work, it looked like it was connected to the network but it really wasnt (just personal experience with this phone.)
10332007 said:
Do you have your connection set to automatic or only through your phone network? I have seen a few problems with that.
Also, double check that you are entering wep or any other security protocol correctly, took my 6 tries before it would work, it looked like it was connected to the network but it really wasnt (just personal experience with this phone.)
Click to expand...
Click to collapse
I do have the connection settings in both IE and Opera set to automatic. I's there somewhere else I have to change settings?
I'm quite sure i typed the password correctly. I also checked the client list on the router and the phone showed up correctly.
Gah, cant remember where I saw it but there was a setting in the phone itself for what to connect to.
Another thing to try under the wifi connection open your saved connection and go into it and see if you have it set to connect to the internet or just to the private network under "network type" in the Wi-Fi sub menu of Wlan settings. Its late and I cant think right, i'll see about checking more into it later...
I solved this problem - change your WLAN security on your WLAN router only on exactly MAC adressee (no any WEP) and your Wings is allowed to connect and all will be OK, work OK - Skype, IE, Opera. Problem was only to find MAC adressee my Wings
Wing + WRT54GL
Hi!
I have an S730 and a Linksys WRT54GL router. I've tried to use wlan with my phone, but it doesn't working. I want to use WPA2 with AES without Radius. Is the WPA shared key (router) same to network key(phone)? without security and encryption, it's working well.. I cannot see any syslog. That could be so easy..
klenovcok said:
I solved this problem - change your WLAN security on your WLAN router only on exactly MAC adressee (no any WEP) and your Wings is allowed to connect and all will be OK, work OK - Skype, IE, Opera. Problem was only to find MAC adressee my Wings
Click to expand...
Click to collapse
I tried removing security for my phone MAC address, but there dosn't seem to be any options on my router allowing this. So I'm still stuck;-/
ksga said:
Hi.
I recently bought my s730. Quite pleased with it, but one thing bothers me.
When i connect to my wlan at home (zyxel_2602hw_d1a WPA-PSK TKIP) i'm able to connect to the router, but I don't seem to be able to get an connection to anywhere outside my own network. I tried using Live Messenger, IE, Opera and Skype, but nothing happens.
When I'm using GPRS or EDGE it all works smoothly.
Any suggestions?
Click to expand...
Click to collapse
Did you check network settings? I mean e.g. if you don't use DHCP server and you didn't fill in right settings phone may connect to network but may not get outside. I know it can look like "lame" question, but sometimes even a master can do a newbie mistake..
ksga said:
I tried removing security for my phone MAC address, but there dosn't seem to be any options on my router allowing this. So I'm still stuck;-/
Click to expand...
Click to collapse
usually it is in section WLAN Advanced setup - WEP Encryption - disable and in WLAN MAC Filters - active + allow asotiation with table of adress your Wings - aply . I have Zyxel Prestige 660HW.
I'm sure that DHCP is active, and that I get an IP.
I tried disabling security on my router, but same problem. Connects to my router, gets an IP but still nothing works
ksga said:
I'm sure that DHCP is active, and that I get an IP.
I tried disabling security on my router, but same problem. Connects to my router, gets an IP but still nothing works
Click to expand...
Click to collapse
Your DNS are also provided automatically? Or could you ping (through some app) to any IP address of any server on the internet? If you succee, then we can look for a mistake with DNS.
Problem solved!!!
Okay. Found the cause for all my sufferings...
Power management. under WLAN-settings i changed power setting from power save mode to best performance...
thanks for all the help. hope next time I have a better question
wifi problem
hello everybody,i have tried several times to connect to my router at home but no chance at the end i got this warning saying:
cannot log on to the wireless network this network requires a personel certificate to positively identify you.

Proxy Settings Issue

I am trying to hook to a public WIFI at work. The only issue is it requires a specific proxy.
So here is what I do and see happening:
Before attaching to network, I go into Connections and set up the proxy server for 'My Work Network'.
Then I go in and set up the Wireless Settings, and for Connects to I select Work. It connects to the wireless, but when I go into IE it will not connect to anything.
So with the connection up, I go back Settings/Connections, and My Work Network has nothing in it for a proxy for HTTP. I add it and save it. But I still do not connect to anything in IE.
Oh, and one other thing: I don't see how to tell if I am getting DNS server settigns. I can see what my IP and Default router are, but not DNS. I doubt this is my problem, but would be nice to see if I have a DNS server.
Any ideas?
Well, it seems to have resolved. Not sure why.
I do still interest in knowing how to determine the DNS settings.
I spoke too soon.
It has disappeared again. I am finding it inconsistent. Will soft resets affect this?
I still interest in feedback on this.
Another bit of information I just thought of, in case anyone has any ideas...
The time it worked, it had the pop-up acking which network to hook to, and I just ignored it, and it hooked to the public one, and it worked. The times it doesn't work, it hooks to the public network, but the pop-up doesn't come up.
Hoping for some ideas here...
This is a problem with WM 6.0. It's has been fixed a little bit in 6.1, but instead of the settings disappearing IE doesn't use the proxy settings.
My suggestion for now, GIVE up trying to use the proxy settings.
Arlop said:
My suggestion for now, GIVE up trying to use the proxy settings.
Click to expand...
Click to collapse
I guess this means I cannot use WIFI if a Proxy is required, which on anything other than strictly public, it ususally is.
This is a nasty bug in WM6. You could "temporarily" resolve this by doing the following reg hack. (After set the Proxy in control panel/Connections)
HKLM\Comm\Connmgr\Providers\{EF097F4C-DC4B-4C98-8FF6-AEF805DC0E8E}\HTTP-{18AD9FBD-F716-ACB6-FD8A-1965DB98B814}
Set key "Type" as 1 (DWORD)
After doing the above hack, enter the Connections then exist without doing anything. (To refresh the system, I suppose.)
After the refresh, you should be able to have PIE access outside network.
However, as soon as your ActiveSync works (via Wifi or USB) or you sometimes you enter the Connections again, the setting will be gone (not stick) and you need to reapply.
Hope this works
Thanks. I guess I'll suffer w/o it at work. That's too much of a pain in the butt. I synch a lot all day long.
I appreciate the input.
I supposed I'll be in for a hard reset/new rom one of these days on a MS update. Sounds like 6.1 is still not solid for this either.
For the proxy and ip settings, please try to use use my wifi profiles.
Your wlan network must connect to work.
RStein said:
For the proxy and ip settings, please try to use use my wifi profiles.
Your wlan network must connect to work.
Click to expand...
Click to collapse
Cool. I'll give them a try, and post back how it goes. Thanks!
RStein
I've installed the WiFi Profiles and have posted my status in your thread here at post 54.
For anyone following this, I have not been successful. The proxy disappers even with the profiles mentioned above.
He had not heard of the bug that makes them disapper, and has not had such complaints before with his software. Interesting.
He is on a 6.1 rom, and I'm on 6.0.
At any rate...still suffering no proxy.
FYI...here is another thread on this topic. It has helped some it seems, but not me.

[Q] WiFi problem: stuck on "getting IP address"

I have had my Tab for 2 weeks now.
At home I had no problem to connect to my WiFi network for 1 week: then suddenly the Tab would not connect and would remain stuck on “getting IP address…”.
I changed from WPA to WEP to WPA2 PSK with no luck
But if I go to a static IP, then I have no problem to connect.
On my office “public” WiFi network, exactly the same problem: it worked for a week and then bingo stuck on “getting IP address…”. Again going to static IP solved the connection problem.
My question is: how do you delete a network from the list? It seems to me that the Tab keeps an IP address in memory and if ever that address is taken by another device, it gets stuck!
Any advice would be appreciated.
I had this exact same issue on the same day I bought my Sprint Galaxy Tab (11/14). I did a hard reset that afternoon, and I haven't experienced the issue since. I'd already had all of my apps downloaded, and settings tweaked, so hard resetting was kind of annoying. I hope this doesn't come up again.
Yep sounds familiar, my Thomson Speedtouch 780i runs on a old firmware which gives me same issue with the Tab, had to run with no security. If you decide to run with no security turn off broadcasting..or update firmware/router..
My router is quite recent and has the latest firmware.
All my toys (iPad, Dell Streak, HD2 together with 3 PCs) connect without any problem.
The Tab had no problem either for a week.
Then for unknown reason no way to connect unless using a static IP.
And as I have not found a way to delete the network in memory (short of doing a hard reset)I am stuck.
And now same problem arises with office netxork:-(
Yeah just do a factory reset in privacy settings i think
susu42 said:
My router is quite recent and has the latest firmware.
All my toys (iPad, Dell Streak, HD2 together with 3 PCs) connect without any problem.
The Tab had no problem either for a week.
Then for unknown reason no way to connect unless using a static IP.
And as I have not found a way to delete the network in memory (short of doing a hard reset)I am stuck.
And now same problem arises with office netxork:-(
Click to expand...
Click to collapse
My Tab is doing the same thing now. I can't do a hard reset....is there another solution?
Ugh, I have the same issue! Had it for 2 days and all of the sudden it's stuck on Getting IP address from... Resetting to factory defaults was depressing. I wish there was another way!
It also happened to me when I was on vacation at my relatives home. The tab would work for a day or two and then be stuck at that message. I had no issues with doing a factory reset as it was still new. But then I started using the static IP trick and that worked. Now I'm back at home and I don't have this issue at all. Been using it for a week with my wifi and all is well.
Nothing was actually working: restarting the router, forgetting the network, creating the network manually, changing the authentication method, etc.
I'm sure its was an issue with the router at my relatives home, but still why was my Nexus one and Laptop connecting with no problem???
For those who are having the problem, use a static IP for the time being, you don't have to reset.
-Gus
I ended up switching to Channel 1 on the router at home, and haven't had any problems since. Chose Channel 1 after running WiFi Analyzer.
having this same problem. I've messed with WEP vis WPA and tried static IP. Using a verizon fios router. any help?
Bah, it happened again! Now I really dont want to reset
Same issue here ...
I can get WIFI at Starbucks but not at home ( Open-WRT on linksys )
I wonder if it depends on SIM card being inserted?
Mine is a Verizon FioS router as well, at work. Can get on fine at home or anywhere else. My iPad had a problem here forgetting the network but I could at least reconnect. This is doing exactly like you guys.
I wouldn't even care that much except when I'm inside the office I can only pull in Edge data. Ugh.
I had to change wireless settings on my Linksys - most changes were to disable some fanny things like "afterburner" - and setup wap2 for security to have a stable wifi.
I've had the same problem with my TMobile Galaxy Tab. All I do is to turn off Wifi in the Settings app, then turn it on again. I am usually able to snarf an IP address straight away after that.
It also helps to just turn the device on and then off again. it boots so fast that it isn't too annoying.
I had similar problem at home. My DHCP server had wrong time set. After setting the time on DHCP server correctly everything is back to normal.
i hav a tab on tmobile love it not sure if i had the same issuse as u guys tho the issuse i had was it would work without any problems im talkin about wifi then the next day the wifi doesnt want to lock onto the wifi it would search then drop to start serchin again , now wat i learned is sum apps require wifi to work because high data at the same time it changes sumthing in ur wifi settings after using the app the first time which would require u to master reset the device to resolve the issue the program that was doin it for me was frostwire
same here
my version of the same problem appeared when i changed the static IP of my home router (AVM Fritz!Box 7170). before that i always got a dynamic IP through DHCP on my galaxy tab.
After changing the router IP i only could connect with a static IP.
if i use a different WIFI network instead, DHCP is working as expected.
in my opinion the problem is with the firmware storing the network settings and with no possibility of deleting it completely. a hard reset cannot be the solution...
does anybody of you know if this problem occurs on other froyo-based devices also? is there a way of deleting network settings in a working way?
Had the same problem, EU TAB white Stock 2.2 rooted spot connecting to my main Wifi but connects to 3 or 4 other dhcp APs.
Have a htc Desire whit stock 2.2 + rooted and never had that problem.
In the end i hardreset Tab and no problems 1week and counting.
EDIT
FUuuuuuuuuuuuuuuuuuuuuuuuuuuuuuu
Happen again... im not going to hardreset again, im looking for a more permanent solution
Had the same problem. I have the Verizon FIOS router. The solution is actually easy. Just drain the battery of the Tab. Charge it to full and turn the Tab on. I think the Tab really "forgets" the old network after this kind of restart. No need to reset your Tab to the factory settings.

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