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Xiaomi Mi A2 can't find any OTA and clean restore

I just received my new Xiaomi Mi A2 (Global version 4/64). It's working fine for now (I also have the FPC fingerprint sensor, lucky me). I checked on the Xiaomi site using both the serial number and the IMEI code, the unit is 100% legit. Now, the phone has the build number 9.6.6.0.ODIMIFE with security patch from June 5, 2018. I didn't root or modify anything (and I'm not planning on doing any of that stuff for now). When I check for a new updates... the phone says that is already updated, which is not correct of course. While I was looking for a solution, I found this thread with a very similar issue https://forum.xda-developers.com/mi-a2/help/ota-updates-mi-a2-purchase-t3839661. Now, I live in Italy and I set my device with an UK SIM inside (giffgaff) and I also always like to set it in American English during the first setup. With this setup I can't find any updates. After reading that thread I inserted my Italian SIM (TIM), rebooted the phone, checked again and... still nothing. I tried with Wi-Fi and with mobile data. No luck. I am running out of ideas here. Should I reset everything with the Italian SIM and set the language to Italian during the initial setup?
Also, I have another question that is not related to this problem: if I want to do a clean restore in the future, do I need to modify the recovery and/or root the device? Because I now that I can download the ROM file from Xiaomi itself here http://en.miui.com/download-353.html, but I am kinda confused for how to properly use it. I only find steps for Xiaomi devices with MIUI OS, not Android One by Xiaomi.
Sorry for the long post and thanks for the help everyone!

Download latest stock rom from en.miui.com and flash it manually with miflash, after that OTA will work...
Sent from my MI 6X (CarbonROM) using Tapatalk

Mr.Nice.ba said:
Download latest stock rom from en.miui.com and flash it manually with miflash, after that OTA will work...
Sent from my MI 6X (CarbonROM) using Tapatalk
Click to expand...
Click to collapse
All right, I am trying to find some tutorial about it online, I guess the procedures is the same for both the Android One and MIUI devices right? I am still a little confused and scared to screw everything up.

eliapari93 said:
All right, I am trying to find some tutorial about it online, I guess the procedures is the same for both the Android One and MIUI devices right? I am still a little confused and scared to screw everything up.
Click to expand...
Click to collapse
set up fastboot + drivers
fastboot oem unlock
fastboot flashing unlock_critical
(Data will be wiped)
Extract the image from miui.com and use miflash to flash it

Nebrassy said:
set up fastboot + drivers
fastboot oem unlock
fastboot flashing unlock_critical
(Data will be wiped)
Extract the image from miui.com and use miflash to flash it
Click to expand...
Click to collapse
Thanks to your advice I was able to restore and update. I have the October patches now, I just red that the November patches have been released but I can't find those as well thorough OTA. I guess it's because they are rolling out slowly. So I hope I fixed the OTA problem for now.
While I was checking if everything was all right I notices this weird numbers under storage, is there any way to fix this? It really annoys me. Under other apps it says 35GB. Screenshot: https://imgur.com/a/r8wE92A
EDIT: Added more screenshot, it's worse than imagined. A lot of systems apps weight around 500MB.

Same here, i just received my second A2.
First one was ok directly (was able to update directly to lastest version) and phone is on november update.
The second was stuck at june, then decided to flash lastest xiaomi rom, i'm now on October patch but still not able to get november OTA ...
I don't understand ...
EDIT : i've also the same problem with some application size ... like sim toolkit 515 mo !
What the problem with our A2 ?

zombination said:
Same here, i just received my second A2.
First one was ok directly (was able to update directly to lastest version) and phone is on november update.
The second was stuck at june, then decided to flash lastest xiaomi rom, i'm now on October patch but still not able to get november OTA ...
I don't understand ...
EDIT : i've also the same problem with some application size ... like sim toolkit 515 mo !
Click to expand...
Click to collapse
After hours spending restoring with different MiFlash versions and also ROM versions I've found a "solution". Restore using MiFlash but put the phone first in FastBoot and then in Download Mode with "fastboot oem edl". Only at that point start the process. It does take a few more minutes (it must be a cleaner way to restore) and with that the crazy storage problem was gone. But I still can't find any OTA. Right now I have the September update V9.6.13.0.ODIMIFE. So in the end I am back to square one... If anyone has some new suggestion I'd really appreciate that.

My priority is to get OTA (that's why I have this phone) and I'm done today to do extra flash on it
If it remains like this i'll send it back to the seller.
It's weird ...

zombination said:
My priority is to get OTA (that's why I have this phone) and I'm done today to do extra flash on it
If it remains like this i'll send it back to the seller.
It's weird ...
Click to expand...
Click to collapse
Yes it’s super annoying, having an Android One phone and having to deal with all this problem... it’s not right at all. I’d still advise to give it a try with Download Mode when you want to give it a try. Tomorrow I’ll try some other stuff for this OTA.

I managed to to go dl mode but no way to go to this mode
Envoyé de mon Mi A2 en utilisant Tapatalk

zombination said:
I managed to to go dl mode but no way to go to this mode
Envoyé de mon Mi A2 en utilisant Tapatalk
Click to expand...
Click to collapse
In DL mode start the flashing procedure with MiFlash in the same way you would do with FastBoot.

Apparently there is no OTA available for My A2, with no security patch, probe with several firmware versions and none opted for OTA, the only option so far was to install the version with the October patch, but not find any more available OTA , before this problem I had received the security patch of November, after that I installed a GSI ROM of PIE and when returning to firmware Stock I found with this surprise that there is no OTA anymore.
I had done the same thing several times and it had never happened to me, so I think they removed all OTAS from the server.

eliapari93 said:
In DL mode start the flashing procedure with MiFlash in the same way you would to with FastBoot.
Click to expand...
Click to collapse
i'l like to but when i type in fastboot fastboot oem edl :
...
FAILED (remote: Device is already locked!)
fastboot oem unlock is working for information, i'm lost ...

zombination said:
i'l like to but when i type in fastboot fastboot oem edl :
...
FAILED (remote: Device is already locked!)
fastboot oem unlock is working for information, i'm lost ...
Click to expand...
Click to collapse
When you go in fastboot you have to type once this two commands:
fastboot oem unlock
fastboot flashing unlock_critical
They will wipe everything twice. Only then go in fastboot and then in Download Mode with "fastboot oem edl".

it's working better thanks !
So we're at the same state
I think problem is not to our side about OTA if everybody has no update ... we're not alone : https://forum.xda-developers.com/mi-a2/help/mi-a2-receiving-android-one-ota-updates-t3865696

zombination said:
it's working better thanks !
So we're at the same state
I think problem is not to our side about OTA if everybody has no update ... we're not alone : https://forum.xda-developers.com/mi-a2/help/mi-a2-receiving-android-one-ota-updates-t3865696
Click to expand...
Click to collapse
The OTA is finally online again!!

Scared about February security update

I bought MIA2 in January, global version and update it to pie without problems and then, aI installed the January security update, then I had a bootloop problem, and since it was untouched the only option was warranty or test point. Since I didn't want to lose some pictures, I opened my brand new device, :crying: did the test point, and put the V10.0.2 rom with MiFlash. It worked but I couldn't recover mi pictures.
Now, phone is offering me to install the February security update, and I'm scared to have the same issue again. I have USB debbuging activated and also the option for the OEM unlock activated. But haven't touched anything else.
Should I try to install this update?
Are these options enough to recover the phone if I have a problem or should I do test point again in case of bootloop?
Thanks for your answers!!

marioandresl said:
I have USB debbuging activated and also the option for the OEM unlock activated. But haven't touched anything else.
Should I try to install this update?
Are these options enough to recover the phone if I have a problem or should I do test point again in case of bootloop?
Thanks for your answers!!
Click to expand...
Click to collapse
I have updated with the latest February patch without any issues. My bootloader is also unlocked.

bidhu said:
I have updated with the latest February patch without any issues. My bootloader is also unlocked.
Click to expand...
Click to collapse
Ok guys I just Updated to V10.0.4 Or February update without problems. Thanks!!

MIUI 12 Fingerprint Unlock defective

After upgrading to MIUI 12 Global OTA yesterday, fingerprint unlock stopped working. When I select fingerprint unlock in settings to switch it on and enter my PIN, phone goes dark and restarts (MIUI splash screen). Any suggestions? Phone is stock and not rooted.
Additional info: from CIT menu I ran the fingerprint sensor test. Result shows: all success. Next test (Fod fingerprint input test) gives following message: Your phone has password can not enroll fingerprint information
Not sure I understand the result of this test. Phone of course has a password (required to set fingerprint unlock).
Sent from my Mi 9T Pro using Tapatalk

You've got the same problem as me after update to miui12. Have you ever replaced the lcd on your phone? Because I did it.

laanrobe said:
After upgrading to MIUI 12 Global OTA yesterday, fingerprint unlock stopped working. When I select fingerprint unlock in settings to switch it on and enter my PIN, phone goes dark and restarts (MIUI splash screen). Any suggestions? Phone is stock and not rooted.
Additional info: from CIT menu I ran the fingerprint sensor test. Result shows: all success. Next test (Fod fingerprint input test) gives following message: Your phone has password can not enroll fingerprint information
Not sure I understand the result of this test. Phone of course has a password (required to set fingerprint unlock).
Sent from my Mi 9T Pro using Tapatalk
Click to expand...
Click to collapse
Happened with me also....Its a software problem only. Format and reinstall the ROM...My issue got resolved after complete fresh install

mannu_in said:
Happened with me also....Its a software problem only. Format and reinstall the ROM...My issue got resolved after complete fresh install
Click to expand...
Click to collapse
how do you reinstall the rom? Do you use updater on xiaomi or twrp something? because I did reinstall via mipcsuit china version but still get this problem.

Yogariku said:
how do you reinstall the rom? Do you use updater on xiaomi or twrp something? because I did reinstall via mipcsuit china version but still get this problem.
Click to expand...
Click to collapse
Using TWRP, did a clean wipe(Format Data/Internal Storage and all). Then install from beginning. I got this issue using Xiaomi EU MIUI 12 Beta ROM. Issue only got resolved when I clean install new ROM

mannu_in said:
Using TWRP, did a clean wipe(Format Data/Internal Storage and all). Then install from beginning. I got this issue using Xiaomi EU MIUI 12 Beta ROM. Issue only got resolved when I clean install new ROM
Click to expand...
Click to collapse
So now you are using miui 12 EU not global rom? I use the global rom, did format and clean install too but still get this problem

Yogariku said:
You've got the same problem as me after update to miui12. Have you ever replaced the lcd on your phone? Because I did it.
Click to expand...
Click to collapse
Yes, I have a replacement screen too... Seems that is related to fingerprint unlock issues.
However, fingerprint unlock was working for me on MIUI 11, even with the new screen.
Sent from my Mi 9T Pro using Tapatalk

mannu_in said:
Happened with me also....Its a software problem only. Format and reinstall the ROM...My issue got resolved after complete fresh install
Click to expand...
Click to collapse
I installed MIUI 12 through OTA global version. I am not rooted and therefore not easy to reinstall. I might try factory reset, although that also involves some extra work...
Sent from my Mi 9T Pro using Tapatalk

laanrobe said:
Yes, I have a replacement screen too... Seems that is related to fingerprint unlock issues.
However, fingerprint unlock was working for me on MIUI 11, even with the new screen.
Sent from my Mi 9T Pro using Tapatalk
Click to expand...
Click to collapse
I suspect it's because replaced LCD, right now I'm using non original LCD. Is your replacement screen original or not?

Yogariku said:
I suspect it's because replaced LCD, right now I'm using non original LCD. Is your replacement screen original or not?
Click to expand...
Click to collapse
Yes, it was an original Xiaomi branded screen.
Sent from my Mi 9T Pro using Tapatalk

Hi, I have the same issue. Screen also was replaced, service installed non original part. I had MIUI 11.0.3 before update with no issues, now MIUI 12.0.1 fingerprint not working.

Yogariku said:
You've got the same problem as me after update to miui12. Have you ever replaced the lcd on your phone? Because I did it.
Click to expand...
Click to collapse
Same I did replace my display yesterday from service center and this happened I'm so fed up no wants to know what's problem even my AOD not working properly ;_;

Ash Luhera said:
Same I did replace my display yesterday from service center and this happened I'm so fed up no wants to know what's problem even my AOD not working properly ;_;
Click to expand...
Click to collapse
Too bad, but my AoD is working and no issue.
See, the cause of fingerprint bug on miui 12 I guess is replaced Lcd. Let's see if anyone fixes this bug

hi guys i have the same issue, please teach me to fix this please i badly need your help

I have the same problem, also changed the screen. I hope some one find a solution for this.. Now i went back to miui11

Eu também estou com esse problema, alguém tem que saber a solução.

I have the same problem. I updated from a fresh MIUI 11.06 (i wanted to remove orangefox cfw to do OTA update) to MIUI 12 via ota update. I didn't register fingerprint in fresh 11.06
OTA went perfectly but when I tried to register fingerprint it crashed and rebooted.
My screen was also replaced a couple of months ago, if the service center uses an original screen? I don't know. I should ask. They provide 2 year warranty on installed screen so maybe they should replace it with REAL one!!

Cowboy_Henk said:
I have the same problem. I updated from a fresh MIUI 11.06 (i wanted to remove orangefox cfw to do OTA update) to MIUI 12 via ota update. I didn't register fingerprint in fresh 11.06
OTA went perfectly but when I tried to register fingerprint it crashed and rebooted.
My screen was also replaced a couple of months ago, if the service center uses an original screen? I don't know. I should ask. They provide 2 year warranty on installed screen so maybe they should replace it with REAL one!!
Click to expand...
Click to collapse
Yah, could be your phone screen not original. Did your phone screen support 5 or 10 multitouch?
and if you already replace your screen on service center and try the fingerprint please update to this thread, I want to know the reason of this bug.

Yogariku said:
Yah, could be your phone screen not original. Did your phone screen support 5 or 10 multitouch?
and if you already replace your screen on service center and try the fingerprint please update to this thread, I want to know the reason of this bug.
Click to expand...
Click to collapse
I asked the repair centre if they installed an original oem screen or not. Still waiting for reply.
10 point touch does work though.

Same problem
I'm having the same issue with my Redmi K20 Pro. My display was also replaced to a not original one and fingerprint was working fine at MIUI 11.
After updating via OTA to MIUI 12, it crashed every time I tried to unlock, restarting the device with an infite loop. After that, I made a factory reset, then configuration reset and reinstalled the OTA package but it still won't work.
Hope we can find a solution to this problem!

Question Dead after update

My mi 11 ultra dies after the update, I got in touch with the edl guy and he solved the problem by putting it in version 12.5.8.0(RKAMIXM), so by the system update I updated by OTP to 13.0.2.0 SKAMIXM. The phone went into edl mode again, I contacted the edl guy and it fixed it but he said not to update via OTP again. I was wondering if you guys could tell me which version I could upgrade to. Before that happened I had TWPR installer and now I don't have it anymore also my phone is a mi 11 ultra chinese unlocked.

ashmacedo said:
My mi 11 ultra dies after the update, I got in touch with the edl guy and he solved the problem by putting it in version 12.5.8.0(RKAMIXM), so by the system update I updated by OTP to 13.0.2.0 SKAMIXM. The phone went into edl mode again, I contacted the edl guy and it fixed it but he said not to update via OTP again. I was wondering if you guys could tell me which version I could upgrade to. Before that happened I had TWPR installer and now I don't have it anymore also my phone is a mi 11 ultra chinese unlocked.
Click to expand...
Click to collapse
i had same maybe worst scenario then you did
i had to pay 70 $ to fix it
now im waiting to unlock bootloader
i have now MIUI 13 CN version, planning to install EU version

alleshi said:
i had same maybe worst scenario then you did
i had to pay 70 $ to fix it
now im waiting to unlock bootloader
i have now MIUI 13 CN version, planning to install EU version
Click to expand...
Click to collapse
Wich time the fixed I had to pay as well $35 wich time, this why I'm asking here because I don't want have this stress, I already lost all my data, I wasn't expect that could happened.

Out of curiosity, did you have any cracked apk installed on your device before it died?

lord219 said:
Out of curiosity, did you have any cracked apk installed on your device before it died?
Click to expand...
Click to collapse
No, I haven't. The app out off play store was TubeMat and Youtube Vanced.

Question MI 11 ULTRA Random Restarts - Reboots

Hello dear community,
I have a problem with my Mi 11 Ultra, I been having a issue where my phone restarts randomly. (It can happen at any time, I can be on Youtube, Whatsapp, Maps, Idle, etc and the phone will suddenly flash a green screen and restart. Heavy use or light use, I cant detect a pattern .....)
I been having this Issue 2 month after I bought this phone with CHINA ROM MIUI 13
after that 2 months the restarts appeared.... (can´t remember if there was a System update or something but from April 2022 to May 2022 the phone was working excellent)
I have read that MIUI 13 in other POCO and Xiaomi Phones have the same behavior.. but cant find any solution for MI 11 ULTRA
What I have tried with no positive result:
(Wipe everything with TWRP, all the options,cache,data,interna,etc.)
Install STABLE MIUI EU ROM - Clean Install
Install Weekly MIUI EU ROM - Clean Install
Update Security app - Latest Version in APK Mirror
Delete Cache security app
Today I tried to install Global with MiFlash Tool but mi flash anti rollback check error occurred ;( (Don't know how to solve this...)
Do you think I have a defective Phone with bad Motherboard?
This is very frustrating and at this point I dont know if should buy a Xiaomi Phone again....
Any Help will be appreciated

Hi, i believe you are facing the issue when you are on wifi i am also facing same problem, when on mobile data there is no problem, can u confirm if its same? Wifi problem

in my case It happens on WiFi and mobile Data.

U can flash using platform tools to get rid of antiroll back, search for tutorial in YouTube, try miui 12.5

Global same issue..
Maybe a bad Motherboard?

So yesterday I Flashed OEM CN Rom, update with OTA and the problem persisted...
Then read about issues with restarts and Location Services in MIUI.
I Installed MIUI_EU Latest BETA ROM and deactivated location.
Right now I haven't experienced a single restart. Tomorrow I will activate location to see if the problem persists or maybe the update solved the problem.

Did anyone find a solution?
I bought mine on aliexpress and I have the same problem. It crashes and restarts numerous times a day.

Unlock bootloader and install global MIUI 13.0.4.
Very stable , no crashes/restarts.

the bootloader is unlocked. do i install the rom via fastboot or TWRP?

Both method should be fine .
If using TWRP , use format data option first, else system won't boot up.
If using Miflash use clean all but make sure don't use the lock option.

luislara22 said:
Did anyone find a solution?
I bought mine on aliexpress and I have the same problem. It crashes and restarts numerous times a day.
Click to expand...
Click to collapse
No, maybe is a motherboard issue. I bought this phone from giztop. I think I will return it and get my money back. I will never buy Xiaomi sh**** again.

ricardotrut said:
No, maybe is a motherboard issue. I bought this phone from giztop. I think I will return it and get my money back. I will never buy Xiaomi sh**** again.
Click to expand...
Click to collapse
I have already opened a call on aliexpress to get my money back.
I just installed the global rom and rooted. wait and see.
but i will fight to get my money back from aliexpress.

luislara22 said:
I have already opened a call on aliexpress to get my money back.
I just installed the global rom and rooted. wait and see.
but i will fight to get my money back from aliexpress.
Click to expand...
Click to collapse
Did global solved the issue for u?? Mine still restarting

ricardotrut said:
Did global solved the issue for u?? Mine still restarting
Click to expand...
Click to collapse
ricardotrut said:
Did global solved the issue for u?? Mine still restarting
Click to expand...
Click to collapse
in the first 24 hours yes. it was working perfect.
Then it started to restart and crash.
without solution.

I am having the same issue....
Please look in the /root/data/vendor/ramdump folder.
I am having lots of ramdumps eating space.

So just received the phone yesterday after sending it for repair to Xiaomi All the way back to China... And this piece of trash phone still rebooting.... Never buying again a phone from this trash company... Also Giztop is so unprofessional because they didn't solved the issue ... They told me that the phone was on perfect condition and they weren't able to solve it. Thanks to them I also had to pay 250usd of taxes because they send it like if it was a new unit... Give yourself a favor and don't buy from Giztopz, they send defective phones.

Try disabling the RAM extension feature.
Or try a custom rom like EvolutionX or CrDroid.

Bobfish said:
Try disabling the RAM extension feature.
Or try a custom rom like EvolutionX or CrDroid.
Click to expand...
Click to collapse
Tried EvolutionX today and after some hours the phone restarted ;(

ricardotrut said:
Tried EvolutionX today and after some hours the phone restarted ;(
Click to expand...
Click to collapse
I have the same problem 1 or 2 freezes and after that reboots per day.....i am on PE rom......i set lower gpu frequency with an app(ex kernel) to 379 from 319 and for two days no reboot.I have to see if this helped .....i am not sure for now.Maybe its hardware issue

apokit said:
apokit said:
I have the same problem 1 or 2 freezes and after that reboots per day.....i am on PE rom......i set lower gpu frequency with an app(ex kernel) to 379 from 319 and for two days no reboot.I have to see if this helped .....i am not sure for now.Maybe its hardware issue
Click to expand...
Click to collapse
Did you manage to stop the reboot??
Click to expand...
Click to collapse