sms notification issue - Samsung Galaxy S10 Questions & Answers

hello
I have the tmobile S10. I have the option enabled to recieve pop up notifications for sms messages. I am using the Samsung sms app. For some reason I dont recieve a pop up or a notification sound for some people, but I do for others. Has this happened to anyone else or know how to always recieve a pop up and notification and sound on all recieved text messages. my notification sound is always on full volume.
thanks

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