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Help: My HD has suddenly gone dead

My hd has suddenly gone dead. The battery light does not turn on even if plugged in. I have tried to reset while plugged in but nothing happens. Connecting to the pc also doesn't help. Also tried to put it into bootloader without success. This does not feel good. Any ideas what might be the problem?

might be the usb connection. could be loose or bad

Have you tried to remove the battery, and put it back in..had a littel problem like (during unlock) that would turn on, removed the battery for 10s and put it back in and it turn on.

apap said:
My hd has suddenly gone dead. The battery light does not turn on even if plugged in. I have tried to reset while plugged in but nothing happens. Connecting to the pc also doesn't help. Also tried to put it into bootloader without success. This does not feel good. Any ideas what might be the problem?
Click to expand...
Click to collapse
HI Bro Iknow ur pain, this happen to my diamond also, one day just didnt turn on after unplug from my vista machine. Only thing I could think of is that maybe there was a short circuit somewhere between pluging to the computer with usb.
You will have to send it for repairs unfortunately

forget what i said.
i thought ur phone turns on but doesn't charge.

duttythroy said:
HI Bro Iknow ur pain, this happen to my diamond also, one day just didnt turn on after unplug from my vista machine. Only thing I could think of is that maybe there was a short circuit somewhere between pluging to the computer with usb.
You will have to send it for repairs unfortunately
Click to expand...
Click to collapse
The problem is that I have installed a custom rom...and no way of reverting to original...does this void my guarantee?

Came back ...for now
VIPPER2004 said:
Have you tried to remove the battery, and put it back in..had a littel problem like (during unlock) that would turn on, removed the battery for 10s and put it back in and it turn on.
Click to expand...
Click to collapse
I tried this and it magically came back. The strange thing is that I had been taking the battery out and putting it back in many times ...but perhaps I had not left the battery out long enough.
The battery also seems full which is kind of strange since I had been using the phone all day without charging.
In any case, I will leave it charging over night and report back tomorrow.
Thanks for your help!

VIPPER2004 said:
Have you tried to remove the battery, and put it back in..had a littel problem like (during unlock) that would turn on, removed the battery for 10s and put it back in and it turn on.
Click to expand...
Click to collapse
Hi,
Sorry for "using" the thread, and I am glad that it was resurrected, but... VIPPER2004, in end were you successful for the unlock? I have exactly the same problem, and so far have not succeeded... Any suggestions?
Thanks,
P.

Glad its working...
pdc4 was a mistake i made using htccode soft, im clumsy but everything went okey

apap said:
I tried this and it magically came back. The strange thing is that I had been taking the battery out and putting it back in many times ...but perhaps I had not left the battery out long enough.
The battery also seems full which is kind of strange since I had been using the phone all day without charging.
In any case, I will leave it charging over night and report back tomorrow.
Thanks for your help!
Click to expand...
Click to collapse
You'd better reflash a stock ROM and keep it for a while until you are reasonably sure that it was just a case and won't happen again.

VIPPER2004 said:
Glad its working...
pdc4 was a mistake i made using htccode soft, im clumsy but everything went okey
Click to expand...
Click to collapse
Hi again,
I am also trying to use the same soft, but no luck... could you please, eventually by PM, tell me the steps that worked for you?
And it can be in Portuguese... ; )
Thanks,
P.

Dead again
Well...it did happen again. This morning I found it dead again while plugged in. Unfortunately, I did not reflash it to stock rom. I can now only hope that I get a second chance to reflash before sending it off. Any other ideas are welcome.......

entering the new year without my blackstone
Looks like my hd has to take a trip to the factory.
Quick question: since I didn't manage to revert to initial rom does anyone know what the policy is on repairing an htc with custom rom?

That is indeed unfortunate...
What custom ROM have you installed? Have you checked in the thread if someone else had similar issues? And have you installed any particular program?
Also, you had no such issues while you were on the original ROM?
If you have this type of issues, trying to flash a stock ROM without being sure about the cause for the issues might be a little dangerous... There would be, I suppose, the risk that something might go wrong during the flashing process. And you would risk having a lovely brick...
Regards,
P.

I have installed Panosha's light version. No one else seems to be having this problem. Is there a chance that the battery is faulty? Can I have it repaired even though it has a custom rom installed?

Hi,
It might be a problem with the battery, but you could only try this possibility if you used other HD... by the way you have been using the wall charger or the usb cable attached to the PC?
Regarding the possiblity of having it repaired, under warranty, it could depend on the repairer itself. At the limit they could refuse to repair it under warranty, because a non-official ROM has been installed, and, specially, because a non-original HSPL is in place... but they could also overlook this, or do not notice it.
I would make sure it can not be "ressurected" and properly flashed before going to HTC service.
Regards,
P.

apap said:
Looks like my hd has to take a trip to the factory.
Quick question: since I didn't manage to revert to initial rom does anyone know what the policy is on repairing an htc with custom rom?
Click to expand...
Click to collapse
If you do, then please tell us. That's exactly what I was wondering.

pdc4 said:
Hi,
It might be a problem with the battery, but you could only try this possibility if you used other HD... by the way you have been using the wall charger or the usb cable attached to the PC?
Regarding the possiblity of having it repaired, under warranty, it could depend on the repairer itself. At the limit they could refuse to repair it under warranty, because a non-official ROM has been installed, and, specially, because a non-original HSPL is in place... but they could also overlook this, or do not notice it.
I would make sure it can not be "ressurected" and properly flashed before going to HTC service.
Regards,
P.
Click to expand...
Click to collapse
I have tried several times to resurrect it without success. On one ocassion I had the power light turn on for about 2 seconds then dead again. The only thing I have not tried is to try another battery. I will probably find one by tomorrow to test. Otherwise on Friday it will head to the repair shop...and fingers crossed. I will let you know what the repair policy seems to be here in Greece.

apap said:
I have installed Panosha's light version. No one else seems to be having this problem. Is there a chance that the battery is faulty? Can I have it repaired even though it has a custom rom installed?
Click to expand...
Click to collapse
Your phone is not broken!
Duttys ROM does not have this problem. I have had the same with Panosha's ROM and with Touch of HD ROM. The screen goes black and only removing the battery brings it back.

Vatt said:
Your phone is not broken!
Duttys ROM does not have this problem. I have had the same with Panosha's ROM and with Touch of HD ROM. The screen goes black and only removing the battery brings it back.
Click to expand...
Click to collapse
I wish this were the case, but even after removing the battery I cannot get it to function. Even when plugged into an outlet the power light does not turn on, so it's clearly more than a blank screen.

[Q] Nexus One Dead

I've read similar posts without trying any answer about what happened so far and what do I have to expect.
My N1 is dead, I'm not able to turn it on neither in normal mode nor in recovery. It seems it doesn't get any power, I've tried to change the battery, using different power supply (USB cable, car dock and regular charger) without any success.
I've already contacted HTC support and I'm waiting to deliver them the phone. Warranty has expired.
Can you tell me what do you think can be happened and what do I have to expect in term of expenses?
Thanks

How did it end up that way, were you flashing something, did you drop it, water damage, etc??

Maybe power button has broke.

I'm having the same problem. My nexus one discharged its batt. wen i was on my way home.and when i plugged into charger and pressed the power, it doesn't switch on. i tried every way mentioned by other members.
had a short life huh...

try another fully charged nexus battery, if that doesn't work and your sure you did not damage it anyway it must be wear and tear of the power button/mechanism buy one of ebay for a few quid and put it in, only problem is, it might require soldering and thats a *****. lol

You can get the flex ribbon which contain the power button, no soldering required. Seen some on fleabay.

If it does not power on with the battery trick it is not the power button at fault. I can't recall exactly what the trick is because I never had to use it. It is something like pull the battery when the phone is plugged in and then put it back or something. Search the forum for how to do if. It should come up.

Dude Random21 said:
How did it end up that way, were you flashing something, did you drop it, water damage, etc??
Click to expand...
Click to collapse
Simply I was using the device as navigator plugged in the car dock.
It became freezed, the only way was to remove the battery, then it restarted working only after many attempts.
The second time in the car dock as before was the last time I saw it alive...
Actually is in HTC to be rapaired... stay tuned...

athif said:
I'm having the same problem. My nexus one discharged its batt. wen i was on my way home.and when i plugged into charger and pressed the power, it doesn't switch on. i tried every way mentioned by other members.
had a short life huh...
Click to expand...
Click to collapse
When you plagged into charger do you get the charging light (orange/green) ON?
Because in my case light is always OFF...

baseballfanz said:
Maybe power button has broke.
Click to expand...
Click to collapse
From "touching" point of view it seemed to work good...

Finally my Nexus One is back.
HTC replaced the motherboard (I got a new IMEI code in fact).
I want to thank officially HTC because they fixed the problem even if my warranty was already expired without charging anything.
I hope this can be useful for somebody, I've heard from another italian guy the same issue for example.
Thanks to everybody who partecipated to this discussion.
Regards

Demetrio12 said:
Finally my Nexus One is back.
HTC replaced the motherboard (I got a new IMEI code in fact).
I want to thank officially HTC because they fixed the problem even if my warranty was already expired without charging anything.
I hope this can be useful for somebody, I've heard from another italian guy the same issue for example.
Thanks to everybody who partecipated to this discussion.
Regards
Click to expand...
Click to collapse
Nice that you got a good result and good to hear that HTC are still providing support if it all goes tits-up!

HTC One not charging.

Hi.
Today i had this problem .My Htc One wont charge also usb connection was not established with my pc.
Further refrence
http://forums.androidcentral.com/htc-one/290813-htc-one-not-charging-usb-not-recognizing.html
Can HTC One for atleast make some good mobile !
Any body having same problem ?
Regards.

??

sandeep.mjs said:
Hi.
Today i had this problem .My Htc One wont charge also usb connection was not established with my pc.
Further refrence
Can HTC One for atleast make some good mobile !
Any body having same problem ?
Regards.
Click to expand...
Click to collapse
i just made a post regarding this earlier tonight = / and the car mode is now happening to me now. I called htc support like 5 hours ago and they were absolutely no help at all. "reboot your phone into safe mode" did that "is the problem still occurring?" why yes it is still not charging when on... then they say it must be a hardware problem and to use my warranty and thanked me for my patience and please continue using htc.
I dont know why they have tech support that does not know how to support a recent common occurring problem. I don't even mind the warranty phone as much but i just took a ton of photos and videos the last month and i cant even back them up to my computer now.
---------- Post added at 04:35 AM ---------- Previous post was at 04:20 AM ----------
sandeep.mjs said:
Hi.
Today i had this problem .My Htc One wont charge also usb connection was not established with my pc.
Further refrence
Can HTC One for atleast make some good mobile !
Any body having same problem ?
Regards.
Click to expand...
Click to collapse
Hey after reading through that other thread i did what they said about turning off the developer options and fast boot and it seems to be charging when plugged into the wall but it still will not connect to the computer. Also seems like the car mode is not turning on any more and after resetting it a few times earlier the apps do not open in landscape. So the only issue that remains is the usb connection to the computer although the whole situation is still ridiculous and i do not know how htc wants to pass it off as a hardware issue = / if you find a solution please let me know.

sandeep.mjs said:
??
Click to expand...
Click to collapse
joshwarrior said:
i just made a post regarding this earlier tonight = / and the car mode is now happening to me now. I called htc support like 5 hours ago and they were absolutely no help at all. "reboot your phone into safe mode" did that "is the problem still occurring?" why yes it is still not charging when on... then they say it must be a hardware problem and to use my warranty and thanked me for my patience and please continue using htc.
I dont know why they have tech support that does not know how to support a recent common occurring problem. I don't even mind the warranty phone as much but i just took a ton of photos and videos the last month and i cant even back them up to my computer now.
---------- Post added at 04:35 AM ---------- Previous post was at 04:20 AM ----------
Hey after reading through that other thread i did what they said about turning off the developer options and fast boot and it seems to be charging when plugged into the wall but it still will not connect to the computer. Also seems like the car mode is not turning on any more and after resetting it a few times earlier the apps do not open in landscape. So the only issue that remains is the usb connection to the computer although the whole situation is still ridiculous and i do not know how htc wants to pass it off as a hardware issue = / if you find a solution please let me know.
Click to expand...
Click to collapse
After I restart my phone by pressing volume down key and power key with charger plugged in, it starts to charge and also charge when connected to pc but pc wont detect it. No USB drive no syn manager. (note- I dont not enter bootloader by restarting. just leave power and volume down key immediately after screen is off, else u will get in Bootloader.)
I cant even root.
Any way I think i will sell this phone if no problem occurs.
Regards,

Also if i change any setting regarding USB connection type or developers option or fast boot option and charging stops and i have to again plug in charger and start with power and volume down key.
Other than that some problems keep rising like speaker get on automatically when i take call , dial screen rotates, it keep asking "complete action with day dream or Tunein radio"

Yeah idk now my phone seems to be working fine but yesterday I list sound for like 10 hours so I just called my carrier and they are sending me a new one. Hope you manage to get a decent amount of cash for your phone man
Sent from my HTC One using xda app-developers app

joshwarrior said:
Yeah idk now my phone seems to be working fine but yesterday I list sound for like 10 hours so I just called my carrier and they are sending me a new one. Hope you manage to get a decent amount of cash for your phone man
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
I already sold and got fair price. I think this prob is increasing.

It just happen to me..i was on bussiness trip and left my H1 at home..after come back from trip, my H1 was completely drain out of battery..i try to connect to charger but no charging happen..no led light..even through usb pc still nothing..i did try push power+volume trick but still nothing..i try let it charge to wall plug through d night until morning..still not charging..now i dont know what to do..mine is completely stock..its just 1 month 10 days old!!
Sent from my GT-N7100 using xda app-developers app

This is 2nd time i had problem with htc!! Before this my desire always restart by itself..now my H1 not power on at all...i fear this is same like SDS problem which effected note 2 owner..insane ic emmc :banghead:
http://forum.xda-developers.com/showthread.php?t=2093599
Sent from my GT-N7100 using xda app-developers app

Doesn´t seem to be too unsusual.
My phone (unrooted) began with the not charging problem after about three weeks. There is also a notification telling that I should connect a charger that is supported (shouldn't the original charger from HTC be supported). About at the same time it also decided that all apps should run in landscape mode and it at the same time become a painful thing to answer the phone by routine as it decided to activate the loudspeaker.
The problems are however quite intermittent and disappears and comes back without any known trigger.
I had the device on service when they updated firmware, run what ever tests they run and tried to charge it. All tests passed and I got it back. Everything seemed ok but day two the phone refused to charge again. Back to the store again where they also tried to charge but (luckily enough) got the same result as I.
It seems like if the battery is totally drained, the device starts charging after some while. Before it starts charging as it should, the red light goes on and off for some time.

I have exactly the same symptoms with my HTC One. It does not change until it's fully empty and turned off. Then it does change. The orange LED blinks 5 times and after that it start blinking very slowly.
I sended my phone on repair. True a webportal Im able to see any progression. I noticed they also uploaded a photo, see attachment.
It clearly seems to be missing a small element on the motherboard. (near the arrow). What I find weird thought, is that it seems to be the head of the phone and not the bottom near the USB port.
They also had some trouble opening the device as you can see between the two white stickers on the bottom of the phone. I'll keep you posted on any progression...

gunric said:
Doesn´t seem to be too unsusual.
My phone (unrooted) began with the not charging problem after about three weeks. There is also a notification telling that I should connect a charger that is supported (shouldn't the original charger from HTC be supported). About at the same time it also decided that all apps should run in landscape mode and it at the same time become a painful thing to answer the phone by routine as it decided to activate the loudspeaker.
The problems are however quite intermittent and disappears and comes back without any known trigger.
I had the device on service when they updated firmware, run what ever tests they run and tried to charge it. All tests passed and I got it back. Everything seemed ok but day two the phone refused to charge again. Back to the store again where they also tried to charge but (luckily enough) got the same result as I.
It seems like if the battery is totally drained, the device starts charging after some while. Before it starts charging as it should, the red light goes on and off for some time.
Click to expand...
Click to collapse
For how long does your's Led start blinking since connect to charger? Mine connect more than 8 hours..but no led blinking..maybe i should let it charge for 2 or 3 days and see what happen..
Sent from my GT-N7100 using xda app-developers app

sandeep.mjs said:
Also if i change any setting regarding USB connection type or developers option or fast boot option and charging stops and i have to again plug in charger and start with power and volume down key.
Other than that some problems keep rising like speaker get on automatically when i take call , dial screen rotates, it keep asking "complete action with day dream or Tunein radio"
Click to expand...
Click to collapse
all of this is happening to me...
Sent from my ASUS Transformer Pad TF300T using Tapatalk 2

pendragon11 said:
all of this is happening to me...
Sent from my ASUS Transformer Pad TF300T using Tapatalk 2
Click to expand...
Click to collapse
Bad luck. You see way out?

I couldn't figure it out and I tried everything so in the end I called in the warranty and got a new one.
Sent from my HTC One using xda app-developers app

naimmkassim said:
For how long does your's Led start blinking since connect to charger? Mine connect more than 8 hours..but no led blinking..maybe i should let it charge for 2 or 3 days and see what happen..
Sent from my GT-N7100 using xda app-developers app
Click to expand...
Click to collapse
It didn`t always start charging. Sometimes I have had to plug the connector in 10 or 20 times before anything happened. Otherwise it did not start charging until the battery was completely drained.
Everytime it does not charge, the little icon in the left corner tells me that I should connect a supported device.

I sent a question to HTC support about the problem and got the recommendation to send it to a repair center (where it already is) and they actually gave an answer on my question if HTC are aware about the problems. The answer was "We know about it and work on a solution".
Interesting if that actually is true and not just a too quick answer from someone that wanted to close the case at the a technical support.
Has anybody else asked the question?

Any one having charging and USB problem with HTC One had ever charged his/her phone by any other charger (not the charger u get in box) even for once ? I did that all the time !!!

Yeah, I always used a Samsung charger with mine and it works a treat, I just sent mine back to my network provider and they sent it off for repair, obviously, they put it down as a hardware issue and replaced the damaged device with a refurbished device which I don't care about because of rather have one that works than not
Sent from my HTC One using XDA Premium HD app

speedyjay said:
Yeah, I always used a Samsung charger with mine and it works a treat, I just sent mine back to my network provider and they sent it off for repair, obviously, they put it down as a hardware issue and replaced the damaged device with a refurbished device which I don't care about because of rather have one that works than not
Sent from my HTC One using XDA Premium HD app
Click to expand...
Click to collapse
Can this be cause of charging and USB prob ?

galaxy note completely dead!! help!!

hello everybody!! I have a GT-N7000 with stock rom and 3 days ago it has become completely dead! there was 50% in the battery, so after 10 minutes i came and found it turned off so i tried to turn it on and it turned on but it froze at the samsung logo screen and tried rebooting 3 times but it didn't work. and now its completely dead it acts like its water damaged but it isn't. So after all that I went to Montreal GSM for a fix but they diagnosed the problem to be water damage so I told them okay fix it, and when i came to get my phone back he told me that this wasn't the problem! so now i have my phone with me and dunno what to do with it!could it be the mother board?and if its the mother does anyone know how much does it cost to replace it in samsung service center in montreal? Thank you guys!!!
yeah and two more things I tried another battery but nothing worked
and there was a screen showing up during rebooting and something strange was written on it " some custom roms might fail the system" somthing like that. i'm not sure cuz it only showed up for 2 sec.
thank u again

Motherboard is pretty expensive. No download mode also? Make sure there is a charged battery. Remove the battery and reinsert it. Press volume down + home + power. Anything at all?

nokiamodeln91 said:
Motherboard is pretty expensive. No download mode also? Make sure there is a charged battery. Remove the battery and reinsert it. Press volume down + home + power. Anything at all?
Click to expand...
Click to collapse
nothing man I will try to call samsung service tomorrow when they open to check the price!
thanks so much for your help
if you have any more ideas please tell me

ramosk95 said:
nothing man I will try to call samsung service tomorrow when they open to check the price!
thanks so much for your help
if you have any more ideas please tell me
Click to expand...
Click to collapse
Have you checked battery voltage ?
Have you tryed to pull out battery, plug in USB JIG and then put battery back to see if it enter in factory mode (download mode)?

lionelia said:
Have you checked battery voltage ?
Have you tryed to pull out battery, plug in USB JIG and then put battery back to see if it enter in factory mode (download mode)?
Click to expand...
Click to collapse
yeah I got a new battery actually.I don't know where I get the usb jig! do you any place here in canada?
thanks

Check in ebay or go to any mobile repair shop..

I just replaced my N7000 main board with price USD 95 only. Then add shipping for USD 20 from China to Malaysia using DHL. PM me if you want more info.
Sent from my GT-N7000 using xda app-developers app

Same issue
ramosk95 said:
hello everybody!! I have a GT-N7000 with stock rom and 3 days ago it has become completely dead! there was 50% in the battery, so after 10 minutes i came and found it turned off so i tried to turn it on and it turned on but it froze at the samsung logo screen and tried rebooting 3 times but it didn't work. and now its completely dead it acts like its water damaged but it isn't. So after all that I went to Montreal GSM for a fix but they diagnosed the problem to be water damage so I told them okay fix it, and when i came to get my phone back he told me that this wasn't the problem! so now i have my phone with me and dunno what to do with it!could it be the mother board?and if its the mother does anyone know how much does it cost to replace it in samsung service center in montreal? Thank you guys!!!
yeah and two more things I tried another battery but nothing worked
and there was a screen showing up during rebooting and something strange was written on it " some custom roms might fail the system" somthing like that. i'm not sure cuz it only showed up for 2 sec.
thank u again
Click to expand...
Click to collapse
Hi,i've got the same problem! Was your bluetooth on by any chance? Anyway, did you sort it out yourself..or service centre?
Please let me know.
Thanks!

CC updates and reboots non-stop since Aug 2014. No answer from Google.

Hi all. I have this issue with my CC.
In two words:
One day CC received an update, downloaded it to 100% and rebooted. After reboot update process started again. And again. This started in Aug 2014.
Tried to use original wall charger, with and without HDMI extender. Result is the same.
Factory reset doesn`t work (both - from app and by holding button). CC reboots and begins to download the update again. Without initial setup because it still remembers the configuration.
The only way to get to main screen and use the APP - is to disconnect WAN cable from router, so CC will use the WiFi network without Internet access.
Found this thread in Google Support, posted a reply. The sympthoms and all actions are the same.
https://productforums.google.com/forum/#!topic/chromecast/3L4KNPi7BIU[1-25]
In the end of Aug CC started to work normally.
For a week.
And since Sep it is useless piece of plastic for me and others in that thread of Google Support Forums.
Any ideas how to bring it to life back? Device is not rooted. Firmware version is 16041.
I was thinking of buying Teensy, but want to give a last shot here.

For me something like that happened. When it was updating, make a factory reset and when it reboots, unplug it.
Make sure that you plug it to a wall plug and using a convenient adaptor to power the chromecast. Then, plug to HDMI again, and USB and, for me, it finished.
Also check the noise of the adaptor. Put it near your ear and listen if the sound is normal. Also, if still failing, try another adaptor.

fer456 said:
For me something like that happened. When it was updating, make a factory reset and when it reboots, unplug it.
Make sure that you plug it to a wall plug and using a convenient adaptor to power the chromecast. Then, plug to HDMI again, and USB and, for me, it finished.
Also check the noise of the adaptor. Put it near your ear and listen if the sound is normal. Also, if still failing, try another adaptor.
Click to expand...
Click to collapse
Thanks for trying to help. I have tried all of cables and adaptors and TVs I have. I dont know which combos of reset+plug+unplug I have tried for this 6 months.

k3nny2k said:
Thanks for trying to help. I have tried all of cables and adaptors and TVs I have. I dont know which combos of reset+plug+unplug I have tried for this 6 months.
Click to expand...
Click to collapse
OK. Then, you have tried a lot of things. But, can you send a video of the TV image and the pilot of the chromecast?. What type of TVs you tried? You can also try to use a friend's TV.
Also, I suggest you to force a OTA update:
http://forum.xda-developers.com/showthread.php?t=3026442
If none of these things work, you should contact Google in their forums or to the warranty. But not sending feedback on the app, because that is only for feedback. i don't know for sure what you need to do for send your device. I can't help you on that [emoji20] .
But try the reset combination. Send a video if you can showing what's on TV, pilot, the process you follow to restart, and how you force OTA.
Also, you should try to unplug it, wait a bit, plug again to HDMI and press the restart button BEFORE plug USB.
Different combinations can help. Also, if you can, send in the video the last method above.
More things:
- Try without HDMI connected
- In any moment it get blank pilot?
- Your mobile recognise it?
- If doesn't work factory reset, make sure you're pressing the button in about 1 minute and very strong (for make sure youre pressing well). And tell me if the light state change on that time.
Thanks [emoji1] !

First of all, thanks a lot for options.
fer456 said:
OK. Then, you have tried a lot of things. But, can you send a video of the TV image and the pilot of the chromecast?. What type of TVs you tried? You can also try to use a friend's TV.
Click to expand...
Click to collapse
Samsung le40c550 and Toshiba 22L1353.
Also, I suggest you to force a OTA update:
http://forum.xda-developers.com/showthread.php?t=3026442
Click to expand...
Click to collapse
Thanks, that was something new and promissing. But no
If none of these things work, you should contact Google in their forums or to the warranty. But not sending feedback on the app, because that is only for feedback. i don't know for sure what you need to do for send your device. I can't help you on that [emoji20] .
Click to expand...
Click to collapse
As i wrote in OP - already contacted Google Support Forums. "Plug original adaptor, make factory reset" and so on.
Worst thing is - I cannot make replacement, though It was bought in another country.
But try the reset combination. Send a video if you can showing what's on TV, pilot, the process you follow to restart, and how you force OTA.
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Click to collapse
Made a short video of my efforts this evening.
https://www.dropbox.com/s/elql9jtkbnam20o/CC2.mp4?dl=0
Also, you should try to unplug it, wait a bit, plug again to HDMI and press the restart button BEFORE plug USB.
Different combinations can help. Also, if you can, send in the video the last method above.
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Didn`t manage to make a video, too hard to do it alone
But, If I press button BEFORE plugging USB - there is no reaction at all. Held it for 2 full cycles.
- Try without HDMI connected
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Tried. No effect. White LED (downloading, applying), Red LED - reboot.
- In any moment it get blank pilot?
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Click to collapse
Generally - no.
Got it for 5-10 seconds by sending reboot commands via CURL from linux console, but after a few secs it goes to reboot again.
Another option to see it for 5-10 secs - is to change language for example. But only for secs.
- Your mobile recognise it?
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Click to collapse
After boot, and at about 30% it can be recognized by mobile app, i can go to Devices, change any settings, view firmware version, reboot and FDR.
- If doesn't work factory reset, make sure you're pressing the button in about 1 minute and very strong (for make sure youre pressing well). And tell me if the light state change on that time.
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You can see on the video, that button works. 1. Press the button 2. wait for blink on TV 3. LED blinks from white to red, then white again.

k3nny2k said:
First of all, thanks a lot for options.
Samsung le40c550 and Toshiba 22L1353.
Thanks, that was something new and promissing. But no
As i wrote in OP - already contacted Google Support Forums. "Plug original adaptor, make factory reset" and so on.
Worst thing is - I cannot make replacement, though It was bought in another country.
Made a short video of my efforts this evening.
https://www.dropbox.com/s/elql9jtkbnam20o/CC2.mp4?dl=0
Didn`t manage to make a video, too hard to do it alone
But, If I press button BEFORE plugging USB - there is no reaction at all. Held it for 2 full cycles.
Tried. No effect. White LED (downloading, applying), Red LED - reboot.
Generally - no.
Got it for 5-10 seconds by sending reboot commands via CURL from linux console, but after a few secs it goes to reboot again.
Another option to see it for 5-10 secs - is to change language for example. But only for secs.
After boot, and at about 30% it can be recognized by mobile app, i can go to Devices, change any settings, view firmware version, reboot and FDR.
You can see on the video, that button works. 1. Press the button 2. wait for blink on TV 3. LED blinks from white to red, then white again.
Click to expand...
Click to collapse
Thanks for the video
Really strange. Also seems that doesn´t do a factory reset as normal.
Sorry but i don´t have idea what to do. The only thing I can say is to interrupt the OTA by unplugging the chromecast and try to plug again and before turn on the light, use the reset button. But i don´t have more possible solutions.
I can provide you a support link from Google in Spanish (my languague). I will translate you all the important info but if you want, you can use a translator or ask me.
The phone number to request support. Change Spain to your country: https://support.google.com/googleplay/answer/6179357?rd=2
Google says:
- We can only replace your chromecast with a device that can be sold and used on the same country that you bought the original.
You said it before. But I suggest you to try to get a chromecast and receive it on your house using a transport business like UPS or going to that country, if it isn´t too far. Also, you can try to call to your local Google´s support phone to ask all I said above (the possibility to send it to that country and receive it with UPS) and also ask for a repair on your country if that isnt possible in any way.
Also i suggest you to open a new thread (to see if they look more on you ) with all the details like you do here and attach the video . All of that to give the support forums an idea and they wont say you that is your fault!!!!! :good: Is THEIR fault!. And see if they can give and advice to Google and fix it on a OTA update or help you too to return your Chromecast! Everything is possible...
Also take that survey after publish the thread related to setup problems. And when they ask you for comments or more problems, tell a bit resumed everything and attach the link of the thread you published.
https://docs.google.com/forms/d/1zmdQtKU41r7KB6Ys9sKSJnPbnw1lg8QE0M5t6gRow4g/viewform
Really really good luck from me!:good:
Tell us the results!!!

Yep, factory reset doesn`t work. CC always remembers his name and WiFi credentials.
You said it before. But I suggest you to try to get a chromecast and receive it on your house using a transport business like UPS or going to that country, if it isn´t too far. Also, you can try to call to your local Google´s support phone to ask all I said above (the possibility to send it to that country and receive it with UPS) and also ask for a repair on your country if that isnt possible in any way.
Click to expand...
Click to collapse
Not too far. I`m in Russia, bought from USA
And i dont have any document, that confirms purchasing, except manual. I bought it from a man in Russia, who purchased a bunch of CC in USA and resell in RU to get some profit.
In that time CC was unavailable for purchasing in RU, so the options where either to buy from local private resellers, order it on ebay or in google store through third-party, bacause google doesn`t ship goods to RU.
>>"Proof of purchase is required.
>>If you purchased your Chromecast from someone other than a Google-authorised retailer, your purchase is not covered by our warranty. Please review our Warranty policy here."
Also i suggest you to open a new thread (to see if they look more on you ) with all the details like you do here and attach the video . All of that to give the support forums an idea and they wont say you that is your fault!!!!! :good: Is THEIR fault!. And see if they can give and advice to Google and fix it on a OTA update or help you too to return your Chromecast! Everything is possible...
Click to expand...
Click to collapse
I`m not alone with the issue:
https://productforums.google.com/forum/#!searchin/chromecast/update$20loop
And the answer is one: plug out, power off router, plug usb, make fdr, plug hdmi and so on. Useless.
Thanks for trying to help.
My teensy is almost there.
Will try to get root and Eureka. Hope it works.

k3nny2k said:
Yep, factory reset doesn`t work. CC always remembers his name and WiFi credentials.
Not too far. I`m in Russia, bought from USA
And i dont have any document, that confirms purchasing, except manual. I bought it from a man in Russia, who purchased a bunch of CC in USA and resell in RU to get some profit.
In that time CC was unavailable for purchasing in RU, so the options where either to buy from local private resellers, order it on ebay or in google store through third-party, bacause google doesn`t ship goods to RU.
>>"Proof of purchase is required.
>>If you purchased your Chromecast from someone other than a Google-authorised retailer, your purchase is not covered by our warranty. Please review our Warranty policy here."
I`m not alone with the issue:
https://productforums.google.com/forum/#!searchin/chromecast/update$20loop
And the answer is one: plug out, power off router, plug usb, make fdr, plug hdmi and so on. Useless.
Thanks for trying to help.
My teensy is almost there.
Will try to get root and Eureka. Hope it works.
Click to expand...
Click to collapse
And you can't contact to this person?
Yes I see the forum post. But I said open a new one with all the info you provided me here to see if with all the info they can help you more. Because you provide very short description of the problems of the forum. So it's recommended to open new thread to give attention to the support instead using an older one. I hope that you understand me now.
I also read that sentence that google says. But I thought at first time you bought it on a store instead of second hand (or first hand but sold by other person). I suggest you to contact to that person if you can, because that seems that he give you a bugged device.
If the forums or the person you bought it doesn't do anything for you, I suggest you to buy a new one.
Is only 35€.

Finaly Google closed thread with awesome comment "The original issue that was reported here has been fixed; if you're continuing to have this issue, please start a new thread"
Okay, here we go again - https://productforums.google.com/fo...ting-from-a-supported-app/android/WBhIaPlN8Uc

https://support.google.com/store/answer/6178715?hl=en&rd=1#contact=1&ts=462610Try this. Is the same but emailing. Copy all content to the email.