Novacom load problem - TouchPad Q&A, Help & Troubleshooting

I only use the Touchpad very infrequently, the last version update was Android 5.0.2 and I now want to update it to Android 9 and am coming across a problem.
I have got all the files downloaded and am trying to reinstall the Novacom driver. I want to make sure I have everything in place as its been a while since the 5 update.
I'm running Windows 10 64 bit on an HP PC, the same PC that I did the Android 5 install from.
I run the Novacom installer Novacominstaller_x64.msi the Windows installer comes up and I select to run it and then off it goes but no splash screen to say competed or failed or anything
I then go to run TP toolbox v42 and get the following message "cannot find novacom service. Try rebooting or re-installing novacom." and I have tried both so am now stuck.
Probably something very simple but out of my scope.
Thanks in advance

Related

Windows 7 RC on Shift?

Hi All,
I was trying to install Win 7 on my HTC Shift using the USB disk method. The installation goes well until it get to the last step configuring windows or your machine.... then it gives me an error, Installer was unable to configure windows to run on your hardware restart installation.
Any ideas why is that or how it can be resolved?
Thanks
There's the RTM version now available, check for Hash to be sure it's the real deal, and use the same install instructions. I recommed you use Windows Update before drivers, then install what is left because there's some new drivers like Authentec TrueSuite which is only downloadable through manufacturers. All works
mrabie said:
Hi All,
I was trying to install Win 7 on my HTC Shift using the USB disk method. The installation goes well until it get to the last step configuring windows or your machine.... then it gives me an error, Installer was unable to configure windows to run on your hardware restart installation.
Any ideas why is that or how it can be resolved?
Thanks
Click to expand...
Click to collapse
I'm running Win 7 RC for a while now on my shift... and everything is fine... I don't know what is the issue you have. maybe you should try to reinstall it and check if you have a correct version of Win 7 RC.

Cannot install developer tools! help needed

so i have a problem installing the wp7 sdk and developer tools. my system is windows 7 x64, a fresh install. I cant install the dev tools fully. i have tried the file from the msdn site, and it seems to install ok, but it does not install all the components and i am missing the wp7 dev tools. there is no error message or anything else to indicate a problem. after a few reboots, uninstalls and reinstalls, i tried the minisdk, and the setup runs and says 'gathering required information' then closes and nothing more happens.
I have tried hard resetting the phone, and have re-flashed it today
bump
still have this issue. on windows 7 32bit, it installs fine, so maybe it isnt compatable with 64 bit?

HP wont let me in after partial wipe.

I havent used my Touchpad for a year or so but took it on holiday to Portugal. I tried getting my GMAIL to work and it would not. So I did a partial wipe. Now it lets me say what country I am and what language then goes to wifi screen. It shows its picking up my wifi and lets me sign in then an error message comes up and it goes no further I understand Webos is not supported any more so was wondering how to load a new software package ( Android?) and start again. Help please?
Install Android and you're good
rose28454 said:
I havent used my Touchpad for a year or so but took it on holiday to Portugal. I tried getting my GMAIL to work and it would not. So I did a partial wipe. Now it lets me say what country I am and what language then goes to wifi screen. It shows its picking up my wifi and lets me sign in then an error message comes up and it goes no further I understand Webos is not supported any more so was wondering how to load a new software package ( Android?) and start again. Help please?
Click to expand...
Click to collapse
Android would be the way to go, WebOS is no longer supported. Jcsullins TPtoolbox with make it happen, have fun.:highfive:
[ROM GUIDE]How to install Android 5.x.x/4.4.x with Jcsullins TPtoolbox Super Easy Way
RolandDeschain79 said:
Android would be the way to go, WebOS is no longer supported. Jcsullins TPtoolbox with make it happen, have fun.:highfive:
[ROM GUIDE]How to install Android 5.x.x/4.4.x with Jcsullins TPtoolbox Super Easy Way
Click to expand...
Click to collapse
I had a look and think I can do that. But couple questions. How can I get past the screens I mentioned in my post and secondly how can I download if I cant get on internet on the TP?
rose28454 said:
I had a look and think I can do that. But couple questions. How can I get past the screens I mentioned in my post and secondly how can I download if I cant get on internet on the TP?
Click to expand...
Click to collapse
You'll need to connect the touchpad to a PC prior to using the toolbox. It'll let the PC read the touchpad as a USB mass storage device and you can migrate your ROM, GAPPS, etc. onto the device and let the toolbox work its magic .
rfoster2009 said:
You'll need to connect the touchpad to a PC prior to using the toolbox. It'll let the PC read the touchpad as a USB mass storage device and you can migrate your ROM, GAPPS, etc. onto the device and let the toolbox work its magic .
Click to expand...
Click to collapse
I tried for 4 hours last night and eventually downloaded the Novacom but it would not work. Any ideas?
Instructions start with step #1
rose28454 said:
I tried for 4 hours last night and eventually downloaded the Novacom but it would not work. Any ideas?
Click to expand...
Click to collapse
It took you 4hrs to get to step 1? Further explanation is needed here, the steps are in an order for a reason.
If you're having issues getting the novacom drivers installed disable any antivirus or spyware protection that might be preventing the program from downloading the correct drivers for your system. Also make sure you have java installed and reboot after installing everything.
1)Getting started, Requirements and Preparation:
A)You must have the novacom software installed on your PC before running Jcsullins Touchpad Toolbox.
Download and run the Universal Novacom Installer 1.4.1. Click here:
Note:You will need to have Java installed to run the Universal installer. Click here:
Note: You may need to reboot after installing this software.
Or
Download, extract and install the appropriate version of Novacom for your OS. Click here:
Note: Under Linux the Novacom driver is installed at /opt/Palm run it from this location.

Unable to mount Touchpad USB to PC after installing Android 4.4.4

I am unable to mount the USB to my PC using after installing Android 4.4.4 on my Touchpad. Was able to do so with WebOS. How can I connect my Touchpad using a usb cable to my PC? PC is a Gateway Notebook running Windows 7 Starter version.
1sharpguy said:
I am unable to mount the USB to my PC using after installing Android 4.4.4 on my Touchpad. Was able to do so with WebOS. How can I connect my Touchpad using a usb cable to my PC? PC is a Gateway Notebook running Windows 7 Starter version.
Click to expand...
Click to collapse
Which rom and build of Android 4.4.4 are you currently using?
Try this:
Plug the tablet into the PC with the USB cable. Go to settings/storage/ click the 3 dots in the upper right/USB computer connection.
Switch from Media device to Camera, see if windows detects and installs drivers. Then set it back to media device.
Still no luck with mounting Touchpad
Hello Roland...
Thank you for your help and informative response. I am still unable to mount my device (Touchpad) to my PC (Windows 7). I have described below what I have tried to do so far.
Which rom and build of Android 4.4.4 are you currently using?
I used the downloads from [ROM GUIDE] How to Install Android 7.x.x Nougat builds on the HP TouchPad
734 posts
Thanks: 1,157
By RolandDeschain79, Recognized Contributor on 3rd December 2016, 06:30 PM
Download Android 4.4.4 Kitkat install files(Rom, Gapps, Recovery):
Rom:cm-11-20161219-NIGHTLY-MLQ-tenderloin.zip
Recovery:TWRP-jcs-dm-tenderloin-20140612b.zip
Gapps:gapps-444-base-20160602-1-signed.zip
After switching from Media Device (MTP) to Camera (PTP), Windows was able to detect my device (TouchPad) and install the drivers. Despite the information displayed in Android Settings for USB Connections (Camera (PTP) lets you transfer photos using software, and transfer any files computers don't support MTP), I was only able to transfer photos/pictures. When I switched back to Media Device (MTP) file transfer, Windows could not detect my device. Instead, when I looked in device manager, Windows sees my device as a Samsung Android phone (which I have) and not a Touchpad.
I have attached a screen shot of the driver files in the submenu Android Composite ADB Interface. I even ran and update. All files were current with latest updates. Thus, for some reason Windows is seeing my Touchpad as a Samsung Android phone and not a Touchpad.
Any suggestions? I am unable to transfer backed up files or upgrade to Naugot 7.1 without being able to mount device.
Thanks! Jay
1sharpguy said:
Hello Roland...
Thank you for your help and informative response. I am still unable to mount my device (Touchpad) to my PC (Windows 7). I have described below what I have tried to do so far.
Which rom and build of Android 4.4.4 are you currently using?
I used the downloads from [ROM GUIDE] How to Install Android 7.x.x Nougat builds on the HP TouchPad
734 posts
Thanks: 1,157
By RolandDeschain79, Recognized Contributor on 3rd December 2016, 06:30 PM
Download Android 4.4.4 Kitkat install files(Rom, Gapps, Recovery):
Rom:cm-11-20161219-NIGHTLY-MLQ-tenderloin.zip
Recovery:TWRP-jcs-dm-tenderloin-20140612b.zip
Gapps:gapps-444-base-20160602-1-signed.zip
After switching from Media Device (MTP) to Camera (PTP), Windows was able to detect my device (TouchPad) and install the drivers. Despite the information displayed in Android Settings for USB Connections (Camera (PTP) lets you transfer photos using software, and transfer any files computers don't support MTP), I was only able to transfer photos/pictures. When I switched back to Media Device (MTP) file transfer, Windows could not detect my device. Instead, when I looked in device manager, Windows sees my device as a Samsung Android phone (which I have) and not a Touchpad.
I have attached a screen shot of the driver files in the submenu Android Composite ADB Interface. I even ran and update. All files were current with latest updates. Thus, for some reason Windows is seeing my Touchpad as a Samsung Android phone and not a Touchpad.
Any suggestions? I am unable to transfer backed up files or upgrade to Naugot 7.1 without being able to mount device.
Thanks! Jay
Click to expand...
Click to collapse
Hi have you tried rebooting both the tablet and the PC, sometimes thats necessary. You might also try running the universal novacom installer again now that the tablet is detected here. I tested plugging in the tablet with the rom you're currently using on a virgin windows 10 setup and it worked fine, unfortunately I don't have a windows 7 system to test.
If nothing works you can always transfer the backed up files over the WiFi with a free app WiFi file transfer here
That should take care of your files if you're looking to upgrade with Nougat.
Hope this helps :fingers-crossed:
Yes...tried running Universal Novacom Installer a couple of different times without success (unable to USB mount Touchpad). Device Manager on PC allows me to uninstall Android Composite ADB Interface. Was thinking I might try that and see if I can get Windows to USB mount Touchpad and then search for compatible drivers. If that doesn't work, will try using Wifi Transfer as you suggest. Hopefully, that will get the Nougat files and backed up files transferred over to Touchpad.
Thank you for your help. Will post again when I know something more.
J
1sharpguy said:
Yes...tried running Universal Novacom Installer a couple of different times without success (unable to USB mount Touchpad). Device Manager on PC allows me to uninstall Android Composite ADB Interface. Was thinking I might try that and see if I can get Windows to USB mount Touchpad and then search for compatible drivers. If that doesn't work, will try using Wifi Transfer as you suggest. Hopefully, that will get the Nougat files and backed up files transferred over to Touchpad.
Thank you for your help. Will post again when I know something more.
J
Click to expand...
Click to collapse
No problem, I've got one more thing for you to try. Found this in an older post of mine from 2012, back when I was using windows 7. Give it a try, you can always use the WiFi transfer app but it might take a while to complete. Good luck:good:
Note: Windows users may need to do the following in order to attach the Touchpad with the USB cable.
1. Go into Device manager. You will see "MTP USB Device" under portable devices.
2. Right Click it and select update driver software
3. Select Browse my computer for driver software
4. Select Let me pick from a list of device drivers on my computer
5. Select USB Mass Storage Device then click next
Finally!! I was able to get Windows to install the MTP drivers using the method you proposed in your last reply. Took a bit of monkeying around with. Not exactly sure what I did, but it worked. Was able to transfer backed up files and Nougat files to Touchpad. Soooo...went through steps install Nougat. Everything seem to load fine. However, got an error message at boot for Evervolv and am unable to load Nougat. Error message is as follows...
Selected: 'boot Evervolv'
Loading '/boot/uImage.Evervolv'...Ok
Checking uImage...Invalid size
BOOT FAILED!
Press SELECT to continue
I presume what it means by press SELECT to continue is to press the home key. When I do so, it takes me into the boot menu moboot 0.3.8
boot TWRP
boot webOS
boot Evervolv
boot webOS Recovery
reboot
shutdown
When I try to boot again in Evervolv, I get the same error message over again.
What do you think?
Oh yeah (full disclosure)...one more thing. In step 10 of your Rom Guide it says "-Select the System partition and swipe to wipe." I did this, but repeated it four different times because I didn't realize I had to touch the little home icon at the bottom of the page to return to the install button on the main menu. Not sure whether it would have had any effect on the install, but the error was a invalid size of uImage so wondering if by swiping to wipe the system partition so many times that I messed something up. That was the only thing I did that was different from your video and Rom Guide.
1sharpguy said:
Finally!! I was able to get Windows to install the MTP drivers using the method you proposed in your last reply. Took a bit of monkeying around with. Not exactly sure what I did, but it worked. Was able to transfer backed up files and Nougat files to Touchpad. Soooo...went through steps install Nougat. Everything seem to load fine. However, got an error message at boot for Evervolv and am unable to load Nougat. Error message is as follows...
Selected: 'boot Evervolv'
Loading '/boot/uImage.Evervolv'...Ok
Checking uImage...Invalid size
BOOT FAILED!
Press SELECT to continue
I presume what it means by press SELECT to continue is to press the home key. When I do so, it takes me into the boot menu moboot 0.3.8
boot TWRP
boot webOS
boot Evervolv
boot webOS Recovery
reboot
shutdown
When I try to boot again in Evervolv, I get the same error message over again.
What do you think?
Click to expand...
Click to collapse
I'ts probably just a corrupt download, I've read this complaint before. Redownload the Nougat files and reinstall the recovery, rom and gapps.
1sharpguy said:
Oh yeah (full disclosure)...one more thing. In step 10 of your Rom Guide it says "-Select the System partition and swipe to wipe." I did this, but repeated it four different times because I didn't realize I had to touch the little home icon at the bottom of the page to return to the install button on the main menu. Not sure whether it would have had any effect on the install, but the error was a invalid size of uImage so wondering if by swiping to wipe the system partition so many times that I messed something up. That was the only thing I did that was different from your video and Rom Guide.
Click to expand...
Click to collapse
Wiping a blank partition won't hurt the tablet, its just a bad download. Right under swipe to wipe its says go back to main menu... I could add click the home button to return to the main menu, if you think that would help. This is why I have both a video and a written guide, I'd recommend using both resources simultaneously.
Edit: I double checked the video and I tell you to press the home button and return to the main menu here
10)Reboot into TWRP recovery 3.0.3.0, Flash the Android 7.1 Rom and Gapps
-Once in the new TWRP 3.0.3.0 go to the Wipe menu and select Advanced Wipe.
-Select the System partition and swipe to wipe.
-go back to the main menu and select Install, locate the download folder on the left menu
-select and install the 7.1 Rom and the Gapps package then reboot.
Note: The first boot to android 7.1 can take sometime, Wait for it...
That was it. Corrupt download. After downloading Nougat again and reinstalling, eventually Android 7.1 booted and is now loaded. Yeeees!!! The bad news is that Nougat on my device is very unstable and sloooow. I was more impressed with Android KitKat. If something doesn't change with 7.1, I will probably revert back to KitKat. After having gone through this exercise, I feel more empowered (confident) to make such changes. Although frustrating at times, succeeding in switching out WebOS for Android was a great learning experience and a big deal for me (I never do these kind of things). For someone with virtually no skills or experience in this kind of thing, it was well worth it to give it a go. I just hated the thought of seeing this TouchPad turn into a boat anchor. Couldn't have done it without you Roland. Your video and instructions (along with followup support to the forum) was invaluable. Although I am feeling nostalgic for WebOS (I really liked that operating system. Wish it had made it.), it has been fun to breath new life into these HP TouchPads with Android.
I'm sorry you seemed to misunderstand my point from my previous thread about repeatedly wiping the system files. I was not being critical of your video or instructions, but rather trying to give as much information to you and the forum to try and understand why I was unable to get Nougat to boot. You have done a great job with conveying the steps for loading Android on TouchPads. You deserve a huge :good: for your trouble. Thanks again for all your input and helping me get her sorted out. Good on ya mate!!
1sharpguy said:
That was it. Corrupt download. After downloading Nougat again and reinstalling, eventually Android 7.1 booted and is now loaded. Yeeees!!! The bad news is that Nougat on my device is very unstable and sloooow. I was more impressed with Android KitKat. If something doesn't change with 7.1, I will probably revert back to KitKat. After having gone through this exercise, I feel more empowered (confident) to make such changes. Although frustrating at times, succeeding in switching out WebOS for Android was a great learning experience and a big deal for me (I never do these kind of things). For someone with virtually no skills or experience in this kind of thing, it was well worth it to give it a go. I just hated the thought of seeing this TouchPad turn into a boat anchor. Couldn't have done it without you Roland. Your video and instructions (along with followup support to the forum) was invaluable. Although I am feeling nostalgic for WebOS (I really liked that operating system. Wish it had made it.), it has been fun to breath new life into these HP TouchPads with Android.
I'm sorry you seemed to misunderstand my point from my previous thread about repeatedly wiping the system files. I was not being critical of your video or instructions, but rather trying to give as much information to you and the forum to try and understand why I was unable to get Nougat to boot. You have done a great job with conveying the steps for loading Android on TouchPads. You deserve a huge :good: for your trouble. Thanks again for all your input and helping me get her sorted out. Good on ya mate!!
Click to expand...
Click to collapse
Congratulations are in order for getting this all done, i'm happy to hear the experience has empowered you with confidence and knowledge. I appreciate the feedback, my guide is aimed at users with little to no experience who just want to keep their HP TouchPad going.
No apology needed I just take my guides seriously and i'm always looking to improve them or fix mistakes. You'll see below I've added portions of this conversations to my troubleshooting section to help other users here. I'm just glad I didn't mess up that step in the video cause you can't fix those, a forum post is much easier to edit.
Nougat is still being worked on but as with any new version of android there will be bugs. Shumashs has an overclocked kernel that can boost the performance of the Evervolv nougat rom. However I highly recommend CM11 for users just looking for a stable and reliable setup. I'm happy we could save your tablet, enjoy it and check back sometime to see how Nougat is coming along.
Edits from my install guide:
Help I get this Error message after installing the Evervolv Nougat rom
Selected: 'boot Evervolv'
Loading '/boot/uImage.Evervolv'...Ok
Checking uImage...Invalid size
BOOT FAILED!
Press SELECT to continue
Solution
-You've downloaded a corrupt file, delete it and re-download the Nougat files.
-Repeat step 10 of the guide, flash the Rom and Gapps package from TWRP recovery.
Can't mount USB drive with CM11 and Windows 7
-Plug the HP TouchPad into your PC with the USB cable
-Go into Device manager. You will see "MTP USB Device" under portable devices.
-Right Click it and select update driver software
-Select Browse my computer for driver software
-Select Let me pick from a list of device drivers on my computer
-Select USB Mass Storage Device then click next to install the driver
10)Reboot into TWRP recovery 3.0.3.0, Flash the Android 7.1 Rom and Gapps
-Once in the new TWRP 3.0.3.0 go to the Wipe menu and select Advanced Wipe.
-Select the System partition and swipe to wipe.
-Click on the TWRP home button(bottom middle) to return to the main menu.
-Select Install, locate the download folder on the left menu.
-Select and install the 7.1 Rom and the Gapps package then reboot.
-After choosing to install the rom click the button to add additional zips, add the gapps package and put a check beside reboot when complete.
Note: The first boot to android 7.1 can take sometime, Wait for it...

TPToolbox cannot find Novacomd installed (Windows 10)

This is the full message I get when I try to run the TPToolbox as one of the steps to install Android on my HP TouchPad.
Code:
Setting Palm path ...
Checking novacom service ...
'novacom' is not recognized as an internal or external command,
operable program or batch file.
.
Cannot find novacom program. Try re-installing novacomd.
.
Press any key to continue . . .
I've checked multiple times that Novacomd is installed, I've uninstalled and reinstalled more than a dozen times from different sources (auto-installer is dead so that's out), I've restarted my computer, I don't honestly know what else to do. I'm sorry if this doesn't belong on here, but I'm trying to set this thing up and found out the official servers are dead.
newnoobnoob said:
This is the full message I get when I try to run the TPToolbox as one of the steps to install Android on my HP TouchPad.
Click to expand...
Click to collapse
The TPToolbox can only be use to install specific Android ROM and Recovery. It will not install or flash any other ROM; like Lollipop, Nougat, Oreo and Pie.
If the Tablet has only WebOS and the user wants to make it a pure Android device and flash any ROM then follow this guide:
Click HERE for HP TOUCHPAD Novacom Repair Android
Is a Linux live OS that has the novacom drivers built it and works 100% with no modification to the PC.
After the Wipe_All has been flash the Tablet is all set up and will boot into TWRP Recovery to flash any Android ROM follow this guide:
Click HERE for HP TOUCHPAD Optimize for All Android ROMs with Swap Partition

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