Hello my fellow note 9 users,
I have a year-old note 9, which I purchased from Hongkong. The model is SM-N960F. Today I accidentally brought my phone into the pool, which was underwater at about 1m for I would say 5-10 seconds. As we all know, the phone is ip68 approved, so I thought it wouldn't be a big deal so I just took it out and put it under the sun (I didn't turn it off). After a while (like 10 minutes), I realized that my phone turned off, which was weird because this never happened before when I submerged it underwater.
My phone would display a 0% battery on the lock screen then immediately turn off, which was weird because I knew that I had at least 80% battery. With the phone turned off, I took out the SIM tray and the S-pen, and found that the SD card and the SIM card was all wet. I shaked the phone several times and found droplets of water dropping out of the SIM slot and the speaker hole. I left the phone turned off for around 3 hours, then 'accidentally' turned it on. The phone turned on with 64% battery on SAFE MODE (even though I didn't boot it on safe mode), and everything seemed to work fine (I turned it off after checking if the phone works). I still see moisture in both front and back camera, which pretty much tells me that the there is moisture remaining in the system.
For now, I put the phone in a ziplock full of uncooked rice (with the SIM tray and S pen removed), and I am planning to leave it there for maybe a day or two.
Taking it to service is challenging for now, as I bought the phone in Hongkong and I am in Korea right now. Taking a foreign samsung to Korea's samsung center is complicated and very time consuming, it is probably unlikely that I will be able to get my phone fixed from Samsung here.
I would appreciate any recommendations or suggestions to what to do with my phone now, and whether it is OKAY to use it after I take it out from the rice and there is no visual representation of moisture.
Thanks.
Water damage is always something not to be taken lightly. You mentioned a pool - it's very likely that even if you manage to completely dry off the internals, there will be residual chlorine deposits which will cause problems eventually; mostly in the form of corrosion and/or shorted out electrical contacts. The best thing to do would be to rinse the phone inside out with distilled water, which may or may not clear out said deposits, but as the phone's glued shut pretty tight, it's a bit troublesome.
You can try using it after it's completely dry, because hey, what have you got to lose? If it works, cool, and if not, you'll end up replacing the internals anyway. Just don't forget to back up your data!
oddbehreif said:
Water damage is always something not to be taken lightly. You mentioned a pool - it's very likely that even if you manage to completely dry off the internals, there will be residual chlorine deposits which will cause problems eventually; mostly in the form of corrosion and/or shorted out electrical contacts. The best thing to do would be to rinse the phone inside out with distilled water, which may or may not clear out said deposits, but as the phone's glued shut pretty tight, it's a bit troublesome.
You can try using it after it's completely dry, because hey, what have you got to lose? If it works, cool, and if not, you'll end up replacing the internals anyway. Just don't forget to back up your data!
Click to expand...
Click to collapse
Thanks for your response! I left it in rice for around 18 hours now, and I do not see moisture in the front-facing camera and both of the back cameras. I still see tiny water droplets in the flashlight bit, so I'm waiting for those to dry out as well.
And also, how would I 'rinse' the phone inside?
I'm quite disappointed in samsung; they advertised the phone to be safe in '5ft for 30min' but here I am after bringing it to the pool for 5 seconds...
22maxp said:
Thanks for your response! I left it in rice for around 18 hours now, and I do not see moisture in the front-facing camera and both of the back cameras. I still see tiny water droplets in the flashlight bit, so I'm waiting for those to dry out as well.
And also, how would I 'rinse' the phone inside?
I'm quite disappointed in samsung; they advertised the phone to be safe in '5ft for 30min' but here I am after bringing it to the pool for 5 seconds...
Click to expand...
Click to collapse
I mean fully disassemling the phone and washing the parts with distilled water. Not a very practical solution.
Pool water is different from fresh water; it has lower surface tension due to the added disinfectants, which means it will permeate seals designed for only fresh water relatively easy. Your phone is rated IP68 for fresh water; it will not hold up well against chlorinated water or soapwater.
oddbehreif said:
I mean fully disassemling the phone and washing the parts with distilled water. Not a very practical solution.
Pool water is different from fresh water; it has lower surface tension due to the added disinfectants, which means it will permeate seals designed for only fresh water relatively easy. Your phone is rated IP68 for fresh water; it will not hold up well against chlorinated water or soapwater.
Click to expand...
Click to collapse
Okay disassembling the phone doesn't seem to likely to me. Just to mention, the 'pool' the phone was dropped into was from a hotspring. It was an outdoor swimming pool from the hotspring, so I'm pretty sure there won't be any chlorine or stuff like that in it. Maybe some natural minerals?
I checked the cameras of the phone again, and it appears that the front facing camera is STILL wet, and the flashlights as well. Will leaving the phone with the uncooked rice for a longer bit (maybe a day or two?) completely dry out the phone? I did see improvements with the rice method as the back camera is fully appeared to be dried, but I am unsure if the water moisture will be able to escape the system fully.
Again, thanks for the response. I really appreciate your comments.
If the water is clean, you may be in luck! Just make sure to dry it out completely before attempting to use it. You can accelerate the process by placing the phone somewhere warm (30 to 40 Celsius, or 85 to 105 fahrenheit - not too hot or the battery may take damage), or by carefully blasting it with a hairdryer on the lowest heat setting (the airflow helps a lot). You'll also want to use any silica gel packets if you've saved those when unboxing items.
If it can reassure you, back in the days I dropped my Note 3 in my wife's bath (that phone has no IP rating), and it's still working and is still used daily by my mom to make phone calls and do basic stuff, the cameras still work too. When it happened, I put it in a ziplock bag with a few silica gel pouches like these.
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Thanks guys I fixed it!
After I left my phone in rice for around 2 days, I tried turning it on and found that the screen was dead. The phone won't turn on, there would be a couple of blinks and instantly turn off. I took my phone to the Samsung A/S center, and the guy opened up the phone. He said: You already tried turning it on and it failed, which means there are probably damages in the internal, it would cost around 700$ to switch them up."
Of course, I wouldn't spend that much money to save my phone, so I returned home with my broken phone. I opened up the phone again, and decided to separate ALL the parts in the phone (except the batter). I found moisture on the motherboard and the camera as well, which i dried using a hairdryer and tissue. After ensuring that all components are dried, I cleaned the board using isopropyl alcohol, then put everything back on together. Magically, my phone works just fine now .
Thanks for the support you guys gave me. I didn't think I would end up opening up the phone myself, but I think it would be worth a try if Samsung tells you to change the motherboard for 700$.
I am glad that you managed to repair your device. But beware that there maybe unexpected damaged to the circuits due to the fact that your device's internals have been submerged in water for that long.
Related
I went to a water park today and didn't realize I had my Nexus One in my pocket
When I finally realized it was all soaked and the screen won't turn on...Some water got under the screen as well...I quickly removed the battery and letting it air dry right now...
What other things should I do to try to rescue the phone? And how much would it cost to repair?
Got Rice?
put it in a bag of Rice..
i heard that absorbs moisture.
never tried it, but give it a shot.
cangri87 said:
put it in a bag of Rice..
i heard that absorbs moisture.
never tried it, but give it a shot.
Click to expand...
Click to collapse
Will definitely try...thanks for the advice
I would really want it to work...the phone is only 3 days old
most people swear by the rice trick, put it in a bag/container of rice for a full day or two then start worrying about repairs. Do it very quickly before the water dries in the phone and causes problems.
Yes, the rice trick, works I know for a fact. My old still working galaxy is proof, be sure to leave batt out
Rellikzephyr
-------------------------------------
Sent via the XDA Tapatalk App
i've dunked my nexus one three times now..
overnight in dry, uncooked rice did the trick everytime... a bit of humidity under the screen took a few days to dry up last time, but it's 100% like new now.
ctbear said:
What other things should I do to try to rescue the phone?
Click to expand...
Click to collapse
I wouldn't use the same battery after that , buy a new one !
rice works wonders
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If you have access to it, I heard it also helps to dunk it (while still wet) in pure alcohol (or ethanol or something like it) and letting that dry ... that is supposed to help against corrosion.
Might this be true?
nexusdue said:
If you have access to it, I heard it also helps to dunk it (while still wet) in pure alcohol (or ethanol or something like it) and letting that dry ... that is supposed to help against corrosion.
Might this be true?
Click to expand...
Click to collapse
Not pur alcohol, you go for Isopropyl Alcohol. What it does is helps the water to evaporate. I don't remember the exact way it works, but I work in IT and have done this to even save keyboards, phones and more. I mix the Isopropyl alcohol and rice, but I tend to take the device apart when doing such.
nexusdue said:
If you have access to it, I heard it also helps to dunk it (while still wet) in pure alcohol (or ethanol or something like it) and letting that dry ... that is supposed to help against corrosion.
Might this be true?
Click to expand...
Click to collapse
I read this some time ago, but have never had the chance to test it.
IIRC, the idea wasn't to just "dunk" it, but rather submerge the device for a while (how long??) so that the water is thoroughly displaced, then remove the device and let the alcohol evaporate.
/shrug/
Thanks for all the suggestions, really appreciate it!
I'm doing the rice bag trick right now, should i immerse the whole phone (battery and back cover out) into the rice?
I'm not sure how long the water has been inside the phone before I found out, so hopefully it still works....finger crossed
cangri87 said:
put it in a bag of Rice..
i heard that absorbs moisture.
never tried it, but give it a shot.
Click to expand...
Click to collapse
This worked with my RAZR!
Update:
I left the phone in a rice bag for ~15 hours, then when I plug in the battery the phone keeps constantly vibrating and the trackball glows red permanently...nothing shows up on the screen
I guess I will have to send it back to HTC
ctbear said:
Update:
I left the phone in a rice bag for ~15 hours, then when I plug in the battery the phone keeps constantly vibrating and the trackball glows red permanently...nothing shows up on the screen
I guess I will have to send it back to HTC
Click to expand...
Click to collapse
15 hours is not enough... Rice isn't magic, it's just a dessicate, and dessication takes a long time. Swap out the rice, seal it up in tupperware, and put it in the sun. Even with the rice I bet you'll see some condensation in the tupperware. Dry it out, change rice again, repeat until it's bone dry.
Don't plan on even TRYING to turn on the phone again for 2-3 days. And as someone already said, your battery is most likely shot at this point regardless. Not sure if the N1 will turn on without a battery or not, but I'd try it to see what happens. But not before 2-3 days from now, assuming you've achieved a bone-dry tupperware container as above.
khaytsus said:
15 hours is not enough... Rice isn't magic, it's just a dessicate, and dessication takes a long time. Swap out the rice, seal it up in tupperware, and put it in the sun. Even with the rice I bet you'll see some condensation in the tupperware. Dry it out, change rice again, repeat until it's bone dry.
Don't plan on even TRYING to turn on the phone again for 2-3 days. And as someone already said, your battery is most likely shot at this point regardless. Not sure if the N1 will turn on without a battery or not, but I'd try it to see what happens. But not before 2-3 days from now, assuming you've achieved a bone-dry tupperware container as above.
Click to expand...
Click to collapse
Well I've already tried to turn the phone on (as noted in my previous post)...call me impatient or anxious but I don't have a backup phone
I might have fried my phone in this case...I called HTC this morning and they informed me that a motherboard replacement will cost $196, plus any other costs to repair potential broken parts
Pretty pricey especally for a new phone...lesson learned
ctbear said:
Update:
I left the phone in a rice bag for ~15 hours, then when I plug in the battery the phone keeps constantly vibrating and the trackball glows red permanently...nothing shows up on the screen
I guess I will have to send it back to HTC
Click to expand...
Click to collapse
No doubt fried it. I've done it before also don't feel bad.
ctbear said:
Well I've already tried to turn the phone on (as noted in my previous post)...call me impatient or anxious but I don't have a backup phone
I might have fried my phone in this case...I called HTC this morning and they informed me that a motherboard replacement will cost $196, plus any other costs to repair potential broken parts
Pretty pricey especally for a new phone...lesson learned
Click to expand...
Click to collapse
You might be surprised, if patient.. My wife knocked an old cell into the toilet while getting into the shower a few years ago, so it had a good long soak before she noticed it while getting ready for work.
I removed the battery and basically just ziplock bagged it with desiccant and let it sit over the weekend. Several times the baggy had condensation, so I would swap out the desiccant and such. After about two days of this, I left it a day beyond when the bag stayed dry. For giggles I popped off the back after this and inside the phone was STILL a little wet in spots, so I left it for another two days.
Phone turned right on, although battery warnings and shut down within 30s. New battery and good as new.
beermantm said:
No doubt fried it. I've done it before also don't feel bad.
Click to expand...
Click to collapse
I always baby my devices...was careless this time. I feel it now
khaytsus said:
You might be surprised, if patient.. My wife knocked an old cell into the toilet while getting into the shower a few years ago, so it had a good long soak before she noticed it while getting ready for work.
I removed the battery and basically just ziplock bagged it with desiccant and let it sit over the weekend. Several times the baggy had condensation, so I would swap out the desiccant and such. After about two days of this, I left it a day beyond when the bag stayed dry. For giggles I popped off the back after this and inside the phone was STILL a little wet in spots, so I left it for another two days.
Phone turned right on, although battery warnings and shut down within 30s. New battery and good as new.
Click to expand...
Click to collapse
I will see how it goes in a couple days Thanks
Just bought it a week ago and wanted to test it underwater capabilities. With all lids closed tightly, seems like my phone still acts like a ballast tank rather than a submarine...
Edit: I wasn't clear enough on this: I tested the phone under 10cm deep, calm, cold water (in a small bucket) for 15 seconds. Results are: http://imgur.com/a/p5c3q#5
I'm thinking that it's taking water from the second microphone hole which is on the back of the phone, then it gets vaporized (very slowly, takes about 2-3 hours) by the heat. Water vapor can be seen condensing on the internal side of the back camera's glass cover...
I contacted with Sony Turkey and they informed me that the getting water inside the phone is actually a "customer error" and it also breaks the warranty. Great Quality Assurance and Great Customer Care. Way to go Sony...
Even though I assume that there was water in the phone, it kept working and still going on. Atleast Sony engineers do their job good.
Good thing that I also contacted the importer of the phone and he promised me atleast a replacement or a full refund.
Are there anybody else got a faulty phone too or am I the unluckiest XZ owner on Earth?
Search and thy shall find the answer.
Dsteppa said:
Search and thy shall find the answer.
Click to expand...
Click to collapse
I did. Are you sure that you got my problem? I'm telling that water easily gets inside my phone and I'm asking if other people has this kind of problem too.
Thank you for your reply though.
canerpense said:
I did. Are you sure that you got my problem? I'm telling that water easily gets inside my phone and I'm asking if other people has this kind of problem too.
Thank you for your reply though.
Click to expand...
Click to collapse
Left my phone in the sink for a while submerged in water and nothing happened besides the usual lower volume which came back to it's normal volume after 45 minutes or so.
Edit: not encouraging you guys to try, just giving info here.
Sent from my C6602 using xda app-developers app
The Z is NOT water proofed.... it carries the IP55 and IP57 certification. Google what that actually means, its somewhat resistant to water and dust. Read your manual/google it.
Skickat från min C6603 via Tapatalk 2
It looks like condensation in the camera area, isn't that considered to be normal?
But of course if you get water in your phone it's your fault, you know how much companies would lose if they didn't said that. Each time people got water in their phones they would be able to trade it in without a problem.
This happens if you put XZ in hot water!
Are you papers at the ports pink?? If its not, it's normal and your warranty is least likely to be voided. If yes then your phone's warranty will be voided
Sent from my C6603 using xda premium
Guys, give him some credit... that's actually very strange. I've never seen so much water/steam gathering inside the phone. Does it happen when you put it in hot water ? In this case it might be ok, but otherwise it shouldn't really happen - not like that. I'm not getting this on mine, no mattery if I just wash it with cold water or take it to the shower...
Edited first post, added more photos.
@Utacka
I do know that it's not waterproof but Sony is making tons of ads saying that it should sit under at a maximum of 1 meter deep, calm, cold water for max. 30 minutes and should keep on working.
I dipped the phone into 10cm deep, calm and cold water for 10 seconds and it still gets water inside.
@Dsteppa
How can it be my fault if all the papers under the lids are white?
Evidence: http://imgur.com/a/p5c3q#2
@BR4DOKYBrazil
I'm quite sure that the water temp. was under 30 degrees celcius.
@xukaiteo
No, they are white, please look at the new SS.
@Akiainavas
Finally someone really understood me! And it was in cold water, I'm not mad enough to put it in boiling water. I know the adhesive under the glass starts to dissolve after reaching a certain temperature.
canerpense said:
Edited first post, added more photos.
@Utacka
I do know that it's not waterproof but Sony is making tons of ads saying that it should sit under at a maximum of 1 meter deep, calm, cold water for max. 30 minutes and should keep on working.
I dipped the phone into 10cm deep, calm and cold water for 10 seconds and it still gets water inside.
@Dsteppa
How can it be my fault if all the papers under the lids are white?
Evidence: http://imgur.com/a/p5c3q#2
@BR4DOKYBrazil
I'm quite sure that the water temp. was under 30 degrees celcius.
@xukaiteo
No, they are white, please look at the new SS.
@Akiainavas
Finally someone really understood me! And it was in cold water, I'm not mad enough to put it in boiling water. I know the adhesive under the glass starts to dissolve after reaching a certain temperature.
Click to expand...
Click to collapse
Hey don't blame me, I'm just saying how these people think.
I don't know how long you got your phone, but if you're not comfortable with it, try to exchange it ASAP!
Contact the source from where you bought the phone.
It's not normal. Change it as soon as possible!
IPX7 =
Ingress of water in harmful quantity shall not be possible when the enclosure is immersed in water under defined conditions of pressure and time (up to 1 m of submersion).
Test duration: at least 3 minutes/Water volume: 12.5 litres per minute/Pressure: 30 kPa at distance of 3 m
As babylonbwoy said, and I'll say that too: replace your phone as soon as possible. This shouldn't be happening.
Thanks everyone for their thoughts. Today I finally managed to get a refund... :good:
canerpense said:
Thanks everyone for their thoughts. Today I finally managed to get a refund... :good:
Click to expand...
Click to collapse
I have already taken pictures inside a pool, in the shower with my wife, also washed the phone many times.
But TODAY (July 3rd) water got inside the phone by somehow! The camera lens got covered and the screen near the power button got a bit white!
In one hour the phone got completely DEAD! I have tried to recharge it and the phone blinks a red light and vibrates three times, and it keeps in this cycle forever.
Very strange. I think I lost my phone...
ov3r said:
I have already taken pictures inside a pool, in the shower with my wife, also washed the phone many times.
But TODAY (July 3rd) water got inside the phone by somehow! The camera lens got covered and the screen near the power button got a bit white!
In one hour the phone got completely DEAD! I have tried to recharge it and the phone blinks a red light and vibrates three times, and it keeps in this cycle forever.
Very strange. I think I lost my phone...
Click to expand...
Click to collapse
Sorry to hear that your phone is dead. I don't recommend powering the phone while there is water in it as water might damage the ccomponents.
Do not use hair drier to dry your phone, it might damage the glue between phone's screen and body. Place your phone in a bag of rice and seal the bag, wait for 6+ hours. Rice slowly captures the humidity in the air and thus humidity in the phone, hopefully allowing your phone to work again.
I have the same problem, I bought the Xperia Z in Switzerland and I went to the swimming pool with it and I have take pictures, I've made videos underwater, etc. etc. and the phone was ok, no problem at all. Now I came to Portugal in holidays and I took the phone to the beach to take some pictures with my friends. When I was on the water, I picked the phone from my pocket and it was completely turned off. I thought it should be the battery that was empty and I came to the towel. 15 minutes after, the water started evaporating and the phone was full of steam inside. I've opened all the lids of the phone, so that he could dry faster. I've seen the white paper under the lid and it was white, a few minuts after it was already red. I am in Portugal without phone, and I don't know if they will accept my phone to the warranty. I will never buy Sony Ericsson again, each time that I buy Sony Ericsson, I get a problem like this one... Every time the same!
Are u sure the flaps where closed all the way?
Sent from my C6603 using Tapatalk 4 Beta
nedbull said:
I have the same problem, I bought the Xperia Z in Switzerland and I went to the swimming pool with it and I have take pictures, I've made videos underwater, etc. etc. and the phone was ok, no problem at all. Now I came to Portugal in holidays and I took the phone to the beach to take some pictures with my friends. When I was on the water, I picked the phone from my pocket and it was completely turned off. I thought it should be the battery that was empty and I came to the towel. 15 minutes after, the water started evaporating and the phone was full of steam inside. I've opened all the lids of the phone, so that he could dry faster. I've seen the white paper under the lid and it was white, a few minuts after it was already red. I am in Portugal without phone, and I don't know if they will accept my phone to the warranty. I will never buy Sony Ericsson again, each time that I buy Sony Ericsson, I get a problem like this one... Every time the same!
Click to expand...
Click to collapse
So, you've placed the phone in at least 2 situations that the manual tells you specifically not to and it's somehow Sony's fault that it's now broken?
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No, that's your fault. Also, as the water ingress indicators are now red, it's a 99% certainty that your warranty is void.
Sent from my C6603 using Tapatalk 2
kingvortex said:
So, you've placed the phone in at least 2 situations that the manual tells you specifically not to and it's somehow Sony's fault that it's now broken?
No, that's your fault. Also, as the water ingress indicators are now red, it's a 99% certainty that your warranty is void.
Sent from my C6603 using Tapatalk 2
Click to expand...
Click to collapse
Hi,
as there is already been mentioned here, the phone is water resistant, so that I can go to the swimming pool with it, and that's why I bought it cause I don't like Sony... If Sony makes its marketing campaign saying the phone is waterproof and then I buy a phone these and I can not take it to the water, it's my fault? If the indicators are red is because the phone was not well manufactured.
Is there any way to make the indicators became white again?
Hello everyone.
I've had to send my Xperia Z a week ago for repairs, due to water damage.
Under the further inspection, all the water indicators placed within the ports of the phone were white, not red.
As such, I believe that the cause of the water damage is most probably caused by a design flaw of the Xperia Z in general.
As I understand, the glass back panel of the Xperia Z is removed through a heating process that weakens the adhesive between the back panel and the chassis of the phone.
Thus, I believe that due to heat issues with the Xperia Z, the adhesive used to seal phone is weakened in that area (top left hand corner, beside the back camera lens), possibly compromising the phone's ability to repel water.
I've seen display sets of the Xperia Z phones, and I've also noticed the issue on those sets.
Here's the link that shows the problem in detail: http://talk.sonymobile.com/thread/127732
Have any of you noticed the same issue, especially when your phone gets heated up? (I've posted up a similar thread on another forum)
It's not a design flaw, all major parts of all phones stick together with just glue. If it wasn't glue then how for example would people be able to replace a broken screen?
Dsteppa said:
It's not a design flaw, all major parts of all phones stick together with just glue. If it wasn't glue then how for example would people be able to replace a broken screen?
Click to expand...
Click to collapse
I'm not saying that the glue is a design flaw (if there even is a design flaw), but rather, the way the phone was designed is what causes one corner of the back panel to flex upwards (probably due to heat issues).
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i agree. whenever my XZ gets hot the headphone jack flap pops open. the heats causing something to distort in the frame.
Have this issue too.
Yes. I believe Sony overlooked the amount of heat generated from the phone. The phone should be able to withstand the heat generated by itself and not deform in any way.
Others are seeing the same problem.
http://forum.xda-developers.com/showthread.php?t=2304680
Imagine how it's going to be in 1.5 years when your phone has been used thoroughly (including the flaps), gone through 1000 heat cycles and has been dropped a couple of times.......
If I would have the Z, I wouldn't feel comfortable putting it underwater in 1.5 years.
I'm happy with my ZL
It appears as though this problem isn't an isolated incident on my end. It might be good if this issue could be brought to the attention of other Xperia Z owners who might be unaware.
I wonder if Sony is aware of this issue...
The real question is that if the water that cames from back could go to the ports from inside...
Honestly, in regards to the question of whether or not water could get through the back to the ports, I don't think so.
I noticed one day that there was condensation covering the back camera. I was immediately worried, as I didn't know what happened. I thought maybe it was because it was humid outside and it formed within the phone.
The next day, I dunked it in a cup of water. All was fine, no problems. This was about 2 weeks ago.
Then, last weekend, I took the phone in the pool with me and took some pictures and video. I submerged it completely.
Yesterday, I put it in another cup of water to demonstrate it's certification to a friend.
The device still works to this day. So, I'm not sure whether or not the water will effect anything besides the camera. The camera also hasn't fogged up at all, which leaves me to wonder if it somehow fixed itself or if the adhesive got hot again and then was pressed together while in my pocket. Nonetheless, it still works. I will just make sure to be a little cautious. I don't want to lose such a beautiful device.
Same here
ShadowTech13 said:
Honestly, in regards to the question of whether or not water could get through the back to the ports, I don't think so.
I noticed one day that there was condensation covering the back camera. I was immediately worried, as I didn't know what happened. I thought maybe it was because it was humid outside and it formed within the phone.
The next day, I dunked it in a cup of water. All was fine, no problems. This was about 2 weeks ago.
Then, last weekend, I took the phone in the pool with me and took some pictures and video. I submerged it completely.
Yesterday, I put it in another cup of water to demonstrate it's certification to a friend.
The device still works to this day. So, I'm not sure whether or not the water will effect anything besides the camera. The camera also hasn't fogged up at all, which leaves me to wonder if it somehow fixed itself or if the adhesive got hot again and then was pressed together while in my pocket. Nonetheless, it still works. I will just make sure to be a little cautious. I don't want to lose such a beautiful device.
Click to expand...
Click to collapse
I also had camera lens covered by condensation half an hour after washing my Xperia Z. All the flaps are still white, so I thought it could be because I whashed it at the shower hot water instead natural temperature water at the sink. So I washed it on cold water to test. It seems to be ok at the moment, but 30, 40 minutes later camera lens were condensed again. I decided to keep my phone away from water, and when cleaning it with a towel I noticed the back glass cover was a litte lifted on the left side, not enough to see it, but I can fell it when firmly pressing it. I hope they use a stronger glue on Z1 or why not, screws!
.LEONARDO. said:
I also had camera lens covered by condensation half an hour after washing my Xperia Z. All the flaps are still white, so I thought it could be because I whashed it at the shower hot water instead natural temperature water at the sink. So I washed it on cold water to test. It seems to be ok at the moment, but 30, 40 minutes later camera lens were condensed again. I decided to keep my phone away from water, and when cleaning it with a towel I noticed the back glass cover was a litte lifted on the left side, not enough to see it, but I can fell it when firmly pressing it. I hope they use a stronger glue on Z1 or why not, screws!
Click to expand...
Click to collapse
Lol a good method of securing the frame would be ideal, as this IS a water resistant device... But overall they did I nice job, I just think they should have paid a little more attention to the heating of the device in strenuous situations. The fact that the device gets hot enough that the adhesive begins coming off or getting lose is a huge problem for Sony.
:silly:
back panel lift and dead camera
This issue is very real... My z now has a broken camera and Sony refuse to acknowledge the issue exists so no warranty.
in reading their documentation the phone is not waterproof as claimed in adverts. So be very careful of it.
hopefully the module i have ordered should sort it..
fingers crossed.
How to repair a water damaged phone?Can we clean the device by ourselves?This article will give you some tips.
-If the amount of water is less and it is pure fresh water, you may just dry the device by putting in a dry and ventilated place, ensure the water evaporates completely and try to turn on your device.
-If the amount of water is higher, or other mixed liquids, such as sea water, soup, etc. It is recommended that you go to Customer Service Center for repairs immediately. These must be cleaned up to ensure that there will be no corrosion problems in the device.
Steps for the repair as follow:
Disassemble -> disconnect the battery -> clean and blow dry -> test -> repair or direct assembly if no hardware damage found
1) If the water intake is small and the device is not damaged, it may only need to disconnect the battery, then cleaned and blown dry, the device will be reinstalled if tested without any problem.
2) If the water intake is large, such as contact with water for a long time, the water may enter the mobile phone display and the motherboard. If there is circuit damage or functional influence, the motherboard or other parts needs to be replaced. If luckly,the device is tested without any problem,it will be reinstalled directly.
3) The repair fee may depend on your device situation, kindly refer to any authorized service center for further information.
4) Pay attention, any liquid damage caused by accident or human faulty is not covered by the warranty. It is recommended that you to visit authorized customer service center for repair.
Here is my another post about the waterproof function of mobile phones:
How much do you know about the waterproof function of mobile phones?
excellent
Yummy99 said:
How to repair a water damaged phone?Can we clean the device by ourselves?This article will give you some tips.
-If the amount of water is less and it is pure fresh water, you may just dry the device by putting in a dry and ventilated place, ensure the water evaporates completely and try to turn on your device.
-If the amount of water is higher, or other mixed liquids, such as sea water, soup, etc. It is recommended that you go to Customer Service Center for repairs immediately. These must be cleaned up to ensure that there will be no corrosion problems in the device.
Steps for the repair as follow:
Disassemble -> disconnect the battery -> clean and blow dry -> test -> repair or direct assembly if no hardware damage found
1) If the water intake is small and the device is not damaged, it may only need to disconnect the battery, then cleaned and blown dry, the device will be reinstalled if tested without any problem.
2) If the water intake is large, such as contact with water for a long time, the water may enter the mobile phone display and the motherboard. If there is circuit damage or functional influence, the motherboard or other parts needs to be replaced. If luckly,the device is tested without any problem,it will be reinstalled directly.
3) The repair fee may depend on your device situation, kindly refer to any authorized service center for further information.
4) Pay attention, any liquid damage caused by accident or human faulty is not covered by the warranty. It is recommended that you to visit authorized customer service center for repair.
Here is my another post about the waterproof function of mobile phones:
How much do you know about the waterproof function of mobile phones?
Click to expand...
Click to collapse
Good info. Thing is though, this phone shouldn't get water damaged at IP68. I have only ever gotten speaker damage or charging port issues on IP67 P20 Pro, and all Sony phones (which have the worst waterproofing in the world, my Z and Z3 screens both came off with their first immersion and Z5 was just as bad.)
Mine got water damaged. Literally gave it a 4-5 second rinse in the sink as there was grub on the display ... The thing doesn't turn on now.. there's water vapour in the camera lens . Absolute joke. Surely the water tight seals were of poor quality in my handset. I'm sending it back for warranty but doubt it will be covered. Had it 3 weeks. No drops or anything. Surely there has to be some goodwill here. I used it as the manufacturer states should be fine. If it isn't covered I paid 1200 aud for this phone what sort of costs will be involved to repair?
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This was after a 5-10 second rinse in the sink.. either this IP rating is a joke or the seal on mine is defective
I used my Mate 20 Pro to make a short underwater video. I held the phone upside down, so only submerged 2 inches or so. After 30 minutes there was condensation on the front facing camera. 4 hours later, the screen became unresponsive. It's not stuck in a boot look, I'm not sure it's charging.
As I chipped the back cover within two days of owning the phone, I had a spare back cover. I took it off, dried to dry it out, but it's still not charging/booting.
j07cmt said:
I used my Mate 20 Pro to make a short underwater video. I held the phone upside down, so only submerged 2 inches or so. After 30 minutes there was condensation on the front facing camera. 4 hours later, the screen became unresponsive. It's not stuck in a boot look, I'm not sure it's charging.
As I chipped the back cover within two days of owning the phone, I had a spare back cover. I took it off, dried to dry it out, but it's still not charging/booting.
Click to expand...
Click to collapse
What happened, what is the epilogue?
Was the repair covered by the warranty? They advertise Mate 20 Pro as waterproof and able to be immersed in water, but in small prints they still disclaim water damage.
Anybody tried a bowl/pack of rice after water damaged/splash?
Thank me later.
Hello Fellow note 9 users,
Please any advice will be appreciated, i got drenched by rain and my note 9 display starts blinking and some parts of the screen wont even respond. I couldnt power it off because of the pin which can be entered due to the scrren defect. so i kept it in rice for a day and also used hair drying, to my suprise, the affected part works so i have been able to switch it off because the screen still blinks and not stable.
What can i do again because the price of the screen it out of this world. any advise please
Power it down immediately!!!
It must be opened and dried ASAP!
Disconnect the battery first.
Flush with copious amounts of anhydrous isopropyl alcohol. Allow the alcohol to absorb the moisture then displaced as much of the alcohol as possible using a flinging motion or better, low pressure compressed dry air.
The room humidity should low so the hygroscopic isopropyl doesn't grab moisture from the air. It is flammable!!!
Allow to dry completely before plugging battery back in.
A day or two in a warm dry room with a fan on it should do the trick.
Time is of the essence to save this device!!!
thank you, i have opened it and blowed it with low pressure air. although its still opened. i will need to get isopropyl alcohol then.
Thanks for your help. i just hope it works
blackhawk said:
Power it down immediately!!!
It must be opened and dried ASAP!
Disconnect the battery first.
Flush with copious amounts of anhydrous isopropyl alcohol. Allow the alcohol to absorb the moisture then displaced as much of the alcohol as possible using a flinging motion or better, low pressure compressed dry air.
The room humidity should low so the hygroscopic isopropyl doesn't grab moisture from the air. It is flammable!!!
Allow to dry completely before plugging battery back in.
A day or two in a warm dry room with a fan on it should do the trick.
Time is of the essence to save this device!!!
Click to expand...
Click to collapse
Thanks. Although after opening the phone, i didnt see any trace ofmosture or water in it which got me worried
lakecyd said:
Thanks. Although after opening the phone, i didnt see any trace ofmosture or water in it which got me worried
Click to expand...
Click to collapse
Disconnect the battery. Energized circuits corrode.
If there's no apparent moisture, leave it air dry in a warm room for a few days with a fan on it.
If any moisture gets into the microconnectors for the ribbon cables it can behave like that.
It can be difficult to detect... one small drop is all it takes.
Alright thanks. will leave it dry
Once my Buds case fell straight into a full cup of coffee, cream and sugar. Fortunately the Buds weren't in it.
After a brief deep cup savage mission I tore it straight apart. The battery is spot welded in so in it it stayed. Fortunately I has RO water to flush out the sugar with and I always keep a bottle of anhydrous isopropyl on hand. Chased the RO water with alcohol and left it to dry.
A day later I checked it out. A-OK, a little bit of sketchy performance at first but that soon subsided.
2 years later it's still is working.
Fast action can save devices even from coffee
If it's salt water though... it's already dead
I have dried the phone well, but can I use methylated spirit to wash the internals, It contains alcohol also. Or what do you think
blackhawk said:
Once my Buds case fell straight into a full cup of coffee, cream and sugar. Fortunately the Buds weren't in it.
After a brief deep cup savage mission I tore it straight apart. The battery is spot welded in so in it it stayed. Fortunately I has RO water to flush out the sugar with and I always keep a bottle of anhydrous isopropyl on hand. Chased the RO water with alcohol and left it to dry.
A day later I checked it out. A-OK, a little bit of sketchy performance at first but that soon subsided.
2 years later it's still is working.
Fast action can save devices even from coffee
If it's salt water though... it's already dead
Click to expand...
Click to collapse
lakecyd said:
I have dried the phone well, but can I use methylated spirit to wash the internals, It contains alcohol also. Or what do you think
Click to expand...
Click to collapse
No! 99% Isopropyl alcohol only. Drug stores have it although it may be 96%, not perfect but acceptable. Don't use 70%
No telling what additives are in denatured ethanol alcohol.
Ethanol it's self may react differently to the plastics than isopropyl.
You want to limit exposure time as well; permeate everything and get it off as quickly as possible.
NEVER use any kind of solvent including isopropyl on or near a LCD display, it will kill it.
Hello, thanks for the help so far, I got isopropyl 88%. Is that fine? Can I use it on the motherboard?
Thanks for the help
blackhawk said:
No! 99% Isopropyl alcohol only. Drug stores have it although it may be 96%, not perfect but acceptable. Don't use 70%
No telling what additives are in denatured ethanol alcohol.
Ethanol it's self may react differently to the plastics than isopropyl.
You want to limit exposure time as well; permeate everything and get it off as quickly as possible.
NEVER use any kind of solvent including isopropyl on or near a LCD display, it will kill it.
Click to expand...
Click to collapse
lakecyd said:
Hello, thanks for the help so far, I got isopropyl 88%. Is that fine? Can I use it on the motherboard?
Thanks for the help
Click to expand...
Click to collapse
That's 12% water... not good. The purpose of using anhydrous isopropyl is to absorb the moisture thereby displacing it.
That extra 12% is a lot of water you don't need.
You're better off leaving it open with a fan on it in a warm dry room.
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blackhawk said:
That's 12% water... not good. The purpose of using anhydrous isopropyl is to absorb the moisture thereby displacing it.
That extra 12% is a lot of water you don't need.
You're better off leaving it open with a fan on it in a warm dry room.
Click to expand...
Click to collapse
This is what's on the pack
lakecyd said:
View attachment 5350099
This is what's on the pack
Click to expand...
Click to collapse
No. Anhydrous isopropyl is 99% pure isopropyl alcohol, the rest in water.
You want it's chemical and physical properties.
I have no idea how that combination would perform. You already have one rogue experiment running, don't add more variables to the mix!
At this point just leave it open and allow it to dry completely.
blackhawk said:
No. Anhydrous isopropyl is 99% pure isopropyl alcohol, the rest in water.
You want it's chemical and physical properties.
I have no idea how that combination would perform. You already have one rogue experiment running, don't add more variables to the mix!
At this point just leave it open and allow it to dry completely.
Click to expand...
Click to collapse
Hello, Thanks for the help so far. After leaving it to dry for few days now. I finally put it up yesterday and it came up. the screen and all works but i noticed the screen is a bit faint, i mean not sharp and when i lock the phone, before the AOD shows, i notice like a white flash towards the bottom of the screen.
please what can i do again,
I noticed something again, if i increased the brightness totally, i wont see that blurry aspect again. everything just looks good but very bright, but once i decrease the brightness to the normal level, i start seeing that blur and thick lines underground
lakecyd said:
I noticed something again, if i increased the brightness totally, i wont see that blurry aspect again. everything just looks good but very bright, but once i decrease the brightness to the normal level, i start seeing that blur and thick lines underground
Click to expand...
Click to collapse
Still has moisture present or contacts got corroded. Pull the battery!
If you can pull off the ribbon connectors the display, carefully do so.
Disassemble as much as possible then flush it well with anhydrous isopropyl. Remove as much of the alcohol as possible, allow to completely again. It will need extended drying time if not fully disassembled. Keep the drying area warm (heat drives out moisture) with a fan on the phone. You can make a warm box for it if you leave in the tropics. Any heated semi sealed enclosure with a couple cubic feet or more of space will do but keep it the temp below 140F.
Observe ESD protocols as best you can as static discharge can easily damage out of circuit subassemblies.
Make sure, at least, the room humidity is 50% or higher when handling. Use a bare wood table or piece of wood to work on if you have no ESD mat. Discharge yourself to an earth ground frequently if no wrist strap but do not touch earth ground when handling components.
If you can feel, see or hear static discharge, it's already way more than enough to cause damage.
Move to a drying area when done, but reassemble using ESD protocols.
thank you for all the help so far, so i should discharge myself continuously, open up the phone again and dry out the board and wash with isopropyl and dry out again, right.
thank you
blackhawk said:
Still has moisture present or contacts got corroded. Pull the battery!
If you can pull off the ribbon connectors the display, carefully do so.
Disassemble as much as possible then flush it well with anhydrous isopropyl. Remove as much of the alcohol as possible, allow to completely again. It will need extended drying time if not fully disassembled. Keep the drying area warm (heat drives out moisture) with a fan on the phone. You can make a warm box for it if you leave in the tropics. Any heated semi sealed enclosure with a couple cubic feet or more of space will do but keep it the temp below 140F.
Observe ESD protocols as best you can as static discharge can easily damage out of circuit subassemblies.
Make sure, at least, the room humidity is 50% or higher when handling. Use a bare wood table or piece of wood to work on if you have no ESD mat. Discharge yourself to an earth ground frequently if no wrist strap but do not touch earth ground when handling components.
If you can feel, see or hear static discharge, it's already way more than enough to cause damage.
Move to a drying area when done, but reassemble using ESD protocols.
Click to expand...
Click to collapse
thanks once again
Hello,
blackhawk said:
Still has moisture present or contacts got corroded. Pull the battery!
If you can pull off the ribbon connectors the display, carefully do so.
Disassemble as much as possible then flush it well with anhydrous isopropyl. Remove as much of the alcohol as possible, allow to completely again. It will need extended drying time if not fully disassembled. Keep the drying area warm (heat drives out moisture) with a fan on the phone. You can make a warm box for it if you leave in the tropics. Any heated semi sealed enclosure with a couple cubic feet or more of space will do but keep it the temp below 140F.
Observe ESD protocols as best you can as static discharge can easily damage out of circuit subassemblies.
Make sure, at least, the room humidity is 50% or higher when handling. Use a bare wood table or piece of wood to work on if you have no ESD mat. Discharge yourself to an earth ground frequently if no wrist strap but do not touch earth ground when handling components.
If you can feel, see or hear static discharge, it's already way more than enough to cause damage.
Move to a drying area when done, but reassemble using ESD protocols.
Click to expand...
Click to collapse
After doing all you mentioned, heating the board countless times with even hair drying, powering it back on, still gave me the same result. I dont even know what to do. i might do a little video of the screen so you see what i am saying.
The chances of repairing this device are not good. The battery may have been connected too long after exposure. Every time you connect the battery before it's dry, the more damage is done.
Using a hair dryer is not recommended.
It needs to be torn completely down at this point and all ribbon cable connector pins inspected. The mobo may have corrosion damage. If it's under a BGA* it's not practical or easy to repair. Corrosion damage is insidious and progressive once started.
If it's just water with no formed corrosion under a BGA, in a connector socket etc, anhydrous isopropyl alcohol can be used to chase it out.
Pull all ribbon connectors first. You'll need full access to the mobo and display.
Flush well and repeatedly. Use low pressure dry air to blow off as much of the alcohol is possible.
Pay special attention the BGA ICs, blow the alcohol out from underneath if possible.
Out of circuit subassemblies are susceptible to ESD damage ie static discharge. ESD procedures should be used when disassembling and handling the subassemblies. Leave dry in a warm dry area with a fan on the parts for at a few days. All areas including under the BGA's must be completely dry before powering it up again.
*https://en.m.wikipedia.org/wiki/Ball_grid_array