Just bought it a week ago and wanted to test it underwater capabilities. With all lids closed tightly, seems like my phone still acts like a ballast tank rather than a submarine...
Edit: I wasn't clear enough on this: I tested the phone under 10cm deep, calm, cold water (in a small bucket) for 15 seconds. Results are: http://imgur.com/a/p5c3q#5
I'm thinking that it's taking water from the second microphone hole which is on the back of the phone, then it gets vaporized (very slowly, takes about 2-3 hours) by the heat. Water vapor can be seen condensing on the internal side of the back camera's glass cover...
I contacted with Sony Turkey and they informed me that the getting water inside the phone is actually a "customer error" and it also breaks the warranty. Great Quality Assurance and Great Customer Care. Way to go Sony...
Even though I assume that there was water in the phone, it kept working and still going on. Atleast Sony engineers do their job good.
Good thing that I also contacted the importer of the phone and he promised me atleast a replacement or a full refund.
Are there anybody else got a faulty phone too or am I the unluckiest XZ owner on Earth?
Search and thy shall find the answer.
Dsteppa said:
Search and thy shall find the answer.
Click to expand...
Click to collapse
I did. Are you sure that you got my problem? I'm telling that water easily gets inside my phone and I'm asking if other people has this kind of problem too.
Thank you for your reply though.
canerpense said:
I did. Are you sure that you got my problem? I'm telling that water easily gets inside my phone and I'm asking if other people has this kind of problem too.
Thank you for your reply though.
Click to expand...
Click to collapse
Left my phone in the sink for a while submerged in water and nothing happened besides the usual lower volume which came back to it's normal volume after 45 minutes or so.
Edit: not encouraging you guys to try, just giving info here.
Sent from my C6602 using xda app-developers app
The Z is NOT water proofed.... it carries the IP55 and IP57 certification. Google what that actually means, its somewhat resistant to water and dust. Read your manual/google it.
Skickat från min C6603 via Tapatalk 2
It looks like condensation in the camera area, isn't that considered to be normal?
But of course if you get water in your phone it's your fault, you know how much companies would lose if they didn't said that. Each time people got water in their phones they would be able to trade it in without a problem.
This happens if you put XZ in hot water!
Are you papers at the ports pink?? If its not, it's normal and your warranty is least likely to be voided. If yes then your phone's warranty will be voided
Sent from my C6603 using xda premium
Guys, give him some credit... that's actually very strange. I've never seen so much water/steam gathering inside the phone. Does it happen when you put it in hot water ? In this case it might be ok, but otherwise it shouldn't really happen - not like that. I'm not getting this on mine, no mattery if I just wash it with cold water or take it to the shower...
Edited first post, added more photos.
@Utacka
I do know that it's not waterproof but Sony is making tons of ads saying that it should sit under at a maximum of 1 meter deep, calm, cold water for max. 30 minutes and should keep on working.
I dipped the phone into 10cm deep, calm and cold water for 10 seconds and it still gets water inside.
@Dsteppa
How can it be my fault if all the papers under the lids are white?
Evidence: http://imgur.com/a/p5c3q#2
@BR4DOKYBrazil
I'm quite sure that the water temp. was under 30 degrees celcius.
@xukaiteo
No, they are white, please look at the new SS.
@Akiainavas
Finally someone really understood me! And it was in cold water, I'm not mad enough to put it in boiling water. I know the adhesive under the glass starts to dissolve after reaching a certain temperature.
canerpense said:
Edited first post, added more photos.
@Utacka
I do know that it's not waterproof but Sony is making tons of ads saying that it should sit under at a maximum of 1 meter deep, calm, cold water for max. 30 minutes and should keep on working.
I dipped the phone into 10cm deep, calm and cold water for 10 seconds and it still gets water inside.
@Dsteppa
How can it be my fault if all the papers under the lids are white?
Evidence: http://imgur.com/a/p5c3q#2
@BR4DOKYBrazil
I'm quite sure that the water temp. was under 30 degrees celcius.
@xukaiteo
No, they are white, please look at the new SS.
@Akiainavas
Finally someone really understood me! And it was in cold water, I'm not mad enough to put it in boiling water. I know the adhesive under the glass starts to dissolve after reaching a certain temperature.
Click to expand...
Click to collapse
Hey don't blame me, I'm just saying how these people think.
I don't know how long you got your phone, but if you're not comfortable with it, try to exchange it ASAP!
Contact the source from where you bought the phone.
It's not normal. Change it as soon as possible!
IPX7 =
Ingress of water in harmful quantity shall not be possible when the enclosure is immersed in water under defined conditions of pressure and time (up to 1 m of submersion).
Test duration: at least 3 minutes/Water volume: 12.5 litres per minute/Pressure: 30 kPa at distance of 3 m
As babylonbwoy said, and I'll say that too: replace your phone as soon as possible. This shouldn't be happening.
Thanks everyone for their thoughts. Today I finally managed to get a refund... :good:
canerpense said:
Thanks everyone for their thoughts. Today I finally managed to get a refund... :good:
Click to expand...
Click to collapse
I have already taken pictures inside a pool, in the shower with my wife, also washed the phone many times.
But TODAY (July 3rd) water got inside the phone by somehow! The camera lens got covered and the screen near the power button got a bit white!
In one hour the phone got completely DEAD! I have tried to recharge it and the phone blinks a red light and vibrates three times, and it keeps in this cycle forever.
Very strange. I think I lost my phone...
ov3r said:
I have already taken pictures inside a pool, in the shower with my wife, also washed the phone many times.
But TODAY (July 3rd) water got inside the phone by somehow! The camera lens got covered and the screen near the power button got a bit white!
In one hour the phone got completely DEAD! I have tried to recharge it and the phone blinks a red light and vibrates three times, and it keeps in this cycle forever.
Very strange. I think I lost my phone...
Click to expand...
Click to collapse
Sorry to hear that your phone is dead. I don't recommend powering the phone while there is water in it as water might damage the ccomponents.
Do not use hair drier to dry your phone, it might damage the glue between phone's screen and body. Place your phone in a bag of rice and seal the bag, wait for 6+ hours. Rice slowly captures the humidity in the air and thus humidity in the phone, hopefully allowing your phone to work again.
I have the same problem, I bought the Xperia Z in Switzerland and I went to the swimming pool with it and I have take pictures, I've made videos underwater, etc. etc. and the phone was ok, no problem at all. Now I came to Portugal in holidays and I took the phone to the beach to take some pictures with my friends. When I was on the water, I picked the phone from my pocket and it was completely turned off. I thought it should be the battery that was empty and I came to the towel. 15 minutes after, the water started evaporating and the phone was full of steam inside. I've opened all the lids of the phone, so that he could dry faster. I've seen the white paper under the lid and it was white, a few minuts after it was already red. I am in Portugal without phone, and I don't know if they will accept my phone to the warranty. I will never buy Sony Ericsson again, each time that I buy Sony Ericsson, I get a problem like this one... Every time the same!
Are u sure the flaps where closed all the way?
Sent from my C6603 using Tapatalk 4 Beta
nedbull said:
I have the same problem, I bought the Xperia Z in Switzerland and I went to the swimming pool with it and I have take pictures, I've made videos underwater, etc. etc. and the phone was ok, no problem at all. Now I came to Portugal in holidays and I took the phone to the beach to take some pictures with my friends. When I was on the water, I picked the phone from my pocket and it was completely turned off. I thought it should be the battery that was empty and I came to the towel. 15 minutes after, the water started evaporating and the phone was full of steam inside. I've opened all the lids of the phone, so that he could dry faster. I've seen the white paper under the lid and it was white, a few minuts after it was already red. I am in Portugal without phone, and I don't know if they will accept my phone to the warranty. I will never buy Sony Ericsson again, each time that I buy Sony Ericsson, I get a problem like this one... Every time the same!
Click to expand...
Click to collapse
So, you've placed the phone in at least 2 situations that the manual tells you specifically not to and it's somehow Sony's fault that it's now broken?
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No, that's your fault. Also, as the water ingress indicators are now red, it's a 99% certainty that your warranty is void.
Sent from my C6603 using Tapatalk 2
kingvortex said:
So, you've placed the phone in at least 2 situations that the manual tells you specifically not to and it's somehow Sony's fault that it's now broken?
No, that's your fault. Also, as the water ingress indicators are now red, it's a 99% certainty that your warranty is void.
Sent from my C6603 using Tapatalk 2
Click to expand...
Click to collapse
Hi,
as there is already been mentioned here, the phone is water resistant, so that I can go to the swimming pool with it, and that's why I bought it cause I don't like Sony... If Sony makes its marketing campaign saying the phone is waterproof and then I buy a phone these and I can not take it to the water, it's my fault? If the indicators are red is because the phone was not well manufactured.
Is there any way to make the indicators became white again?
Related
Hi! I used my xperia Z in shower for the 3rd time now. suddenly it stopped responding. The screen started slowing down and eventually stopped working all in all. Now the screen is black and the LED is red and its even warm from the back. The emergency shutdown doesnt work. I can see some moisture on the backside on the camera. All the flips were tight when i used it. ATM the phone is in bag of rice but im scared ****less because i need the phone in the army and dont want to send it for repairment. Any help would be awesome.
You shouldn't have used it in the shower in the first place. See this image from the user guide -
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So a shower would expose the device to excessive moisture, hot water and liquid chemicals in the form of soap/shampoo, all of which you're not supposed to do.
If water has got inside, I would think something has been damaged, so repair will be necessary unfortunately.
Sent from my C6603 using Tapatalk 2
This happened to me, after a couple of days everything was working... Except the digitizer in the screen. It didn't recognize touch.
I took it back to Phones4u and they replaced it for me.
Sent from my C6603 using xda app-developers app
Well I started charging the phone, and the LED was red. after it turned orange i took it off and tried to boot it up. Nothing happened so i put it back to charger. After doing that sony logo came up and the charging logo too. Not booting up, but at least something is happening.
I wonder why people keep taking shower together with their phone?
Saigonian said:
I wonder why people keep taking shower together with their phone?
Click to expand...
Click to collapse
shower porn, if you thought it good with the xperia go/advance, wait till you try it with the z
Saigonian said:
I wonder why people keep taking shower together with their phone?
Click to expand...
Click to collapse
It doesn't matter why - this phone is water resistant up to 1m/30minutes/low pressure and as long as the covers are closed, it cannot die on you - otherwise you claim warranty.
That's what you pay for. And there isn't a "no shower" rule in the manual, so as long as you didn't spill a showergel ( chemicals void your warranty ) on it or sprayed it with what Sony considers a "high pressure" stream of water, and your covers didn't leak ( strips below them are still white ) they'll replace your device.
Akiainavas said:
And there isn't a "no shower" rule in the manual,.
Click to expand...
Click to collapse
WRONG. Do not expose to excessive moisture or hot water surely suggests that you shouldn't use the phone in the shower. It is not Sony's fault that some people are idiots and do not read the user guide that is easily accessible through the support app on the phone.
I'm quite sad that this phone has attracted many morons that want to go swimming/snorkling/surfing/bathing/whatever, then blame Sony when their phone breaks. Cretins.
Sent from my C6603 using Tapatalk 2
kingvortex said:
WRONG. Do not expose to excessive moisture or hot water surely suggests that you shouldn't use the phone in the shower. It is not Sony's fault that some people are idiots and do not read the user guide that is easily accessible through the support app on the phone.
I'm quite sad that this phone has attracted many morons that want to go swimming/snorkling/surfing/bathing/whatever, then blame Sony when their phone breaks. Cretins.
Sent from my C6603 using Tapatalk 2
Click to expand...
Click to collapse
I think that it is you who is wrong. Avoid moisture doesn't mean it's prohibited.
This device has IPX certificate which states that it has been tested and guaranteed as water and dust ingress protected. If Sony applied for a certificate that says your device will survive this and that, saying to avoid it is purely a back-up on their side.
Of course you shouldnt really take a shower with your phone, but IPX certificate guarantees it will survive contact with water - it doesn't matter if accidental or deliberate... otherwise what's the point of bothering with certificates ?
Also, there's no need to call people names, it's not the third grade, doesn't make you 'cool' you know...
dont fight
Akiainavas said:
I think that it is you who is wrong. Avoid moisture doesn't mean it's prohibited.
This device has IPX certificate which states that it has been tested and guaranteed as water and dust ingress protected. If Sony applied for a certificate that says your device will survive this and that, saying to avoid it is purely a back-up on their side.
Of course you shouldnt really take a shower with your phone, but IPX certificate guarantees it will survive contact with water - it doesn't matter if accidental or deliberate... otherwise what's the point of bothering with certificates ?
Also, there's no need to call people names, it's not the third grade, doesn't make you 'cool' you know...
Click to expand...
Click to collapse
i think you both are correct same thing happened to me and got my phone replaced...............the dealer told me what we tend to do is post chrging of the phone we dont seal the usb cap properly....also the other caps may b it happened bcos of that................but this phone is dust and water resistant for sure but still weshould avoid using it in showers
Agree. Water and Dust proof is not meant to be over exploited. That is something limited to the standards where certain rules apply. I had "washed"my phone couple of times but not beyond that.
riflesnroses said:
i think you both are correct same thing happened to me and got my phone replaced...............the dealer told me what we tend to do is post chrging of the phone we dont seal the usb cap properly....also the other caps may b it happened bcos of that................but this phone is dust and water resistant for sure but still weshould avoid using it in showers
Click to expand...
Click to collapse
We're not fighting mate, just exchanging opinions
Our friend here has slightly different opinion on the matter, and as you said we're both correct - you shouldn't take a shower with your phone, IP certificate or not, but the phone actually should survive that thanks to that certificate as long as you fulfil the requirements ( covers, time, pressure etc ).
Anyway, there are tons of people taking showers with their XZ, washing it, putting it in the sink just for fun - and we only hear single cases of water damage, so I think it's safe to assume it's not a common problem with XZ waterproof build.
If you don't stick to 1m / 30min / low pressure / covers closed / various "do not" rules, you can't blame Sony for anything.
hey all
just wanted to ask can xperia z go under sea water (in 1.5m and 30 mins) or not as its salty water?
thanks
No. You shouldn't go in the sea or below 1m. This info is in the manual available through the 'Support' app on the phone.
See -
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Yes most definitely keep it well away from sea water. The phone has only water resistance. And that was only to prevent little accidents involving moisture. Not for using as an underwater camera. And definitely not in the ocean.
Sent from my C6603 using xda premium
thanks all
btw i didnt get the phone yet thats why i didnt see the manual
Xperia Z Gözünden İstanbul (Istanbul from XPERIA Z eyes )
Hi,
You may watch this video. XPERIA Z in Bosphorus of Istanbul . (in salty water).
http://www.youtube.com/watch?v=t7c8L4YGqAA
deepfresh said:
Hi,
You may watch this video. XPERIA Z in Bosphorus of Istanbul . (in salty water).
http://www.youtube.com/watch?v=t7c8L4YGqAA
Click to expand...
Click to collapse
While that is an impressive video, it proves what, exactly? The manual tells you not to expose the phone to sea (salt) water. I'm sure they didn't specifically put that in there for nothing.
If I had to guess, I would say that the salt water will probably corrode the seals on the phone, eventually causing them to fail.
Sent from my C6603 using Tapatalk 2
They everything in manuals to avoid lawsuits. It says avoid dust and sand, but the phone ad shows a guy using it covered in road dirt and dust. You have videos of people cooking, swiming with this phone in all kinds of water so its probaby gonna be fine in salt water, only thing I would do is clean it with fresh water afterwards cause salt can get into speakers and corrode metal and plastic. Summer is coming and I'll be tempted to film some water shenanigans.
Sent from my Xperia Z
kingvortex said:
If I had to guess, I would say that the salt water will probably corrode the seals on the phone, eventually causing them to fail.
Sent from my C6603 using Tapatalk 2
Click to expand...
Click to collapse
It's exactly as you say. Sea salt corrodes rubber from which they made the seals.
You can easily submerge the phone in sea/salt water, but if you keep doing it and won't "rinse" it afterwards to wash the salt away - you may damage the seals someday.
Regarding the manual... it's obvious XZ can survive most of those things - but Sony needs to place it there as a backup, oterwise they would have to replace every single broken device, and frankly they can't allow themselves to do so.
kingvortex said:
No. You shouldn't go in the sea or below 1m. This info is in the manual available through the 'Support' app on the phone.
See -
Sent from my C6603 using Tapatalk 2
Click to expand...
Click to collapse
So what water can we put the phone in up to 1.5m , it would seem nothing except our bath tub or shower
WHAT
I just went to swim in the sea with my XZ few times and it still works fine.
The manual say that we don't intentionally expose the device, while accidents will remain the only factor that can expose the device.
Sent from my C6602 using xda app-developers app
LMFAO at the people that think the manual doesn't apply to them and that they can go swimming in the sea and stuff with the phone. I don't understand the mentality of it. Either you're very rich and can afford to buy new stuff when you destroy it or just don't care about your expensive property.
Do what you want with your own property guys, just don't advise others that it's fine to do these things and don't come back here complaining when your Z is toast!
Sent from my C6603 using Tapatalk 2
abd_alazeez2002 said:
WHAT
I just went to swim in the sea with my XZ few times and it still works fine.
Click to expand...
Click to collapse
Keep doing that and some day it won't work fine... honestly, sea salt corodes rubber, you'll kill your phone if you keep doing that.
Akiainavas said:
Keep doing that and some day it won't work fine... honestly, sea salt corodes rubber, you'll kill your phone if you keep doing that.
Click to expand...
Click to collapse
"Corrosion? What is that? It didnt fail when I did it a few times so it is ok to do it"
Unfortunately that is the mentality of some. Either it explodes or its fine, never considering a slower ongoing threat. It may be fine after the 1st 10 uses then what? the seal breaks.
Fresh water damage may be fine too if you turn off the device as fast as possible and let completely dry but what about sea water damage on the internal circuit boards?
Water is water so if they say it is waterproof then it can take water of any kind fresh/salt initial as long as seals are not damage, but just remember, sony does not cover water damage under warranty.
abokorayem said:
hey all
just wanted to ask can xperia z go under sea water (in 1.5m and 30 mins) or not as its salty water?
thanks
Click to expand...
Click to collapse
It s IP 57 means Ingress Protection
>> SO no limit for WHAT, water, tea, beer, salty water & etc.
however xperia Z is resistant in Hot Water abt until 100C :good:
u can find in youtube that she put xz in boil water when cooking
x102x96x said:
It s IP 57 means Ingress Protection
>> SO no limit for WHAT, water, tea, beer, salty water & etc.
however xperia Z is resistant in Hot Water abt until 100C :good:
u can find in youtube that she put xz in boil water when cooking
Click to expand...
Click to collapse
There is a limit for WHAT mate. There's a good reason why Sony says "no sea water".
Look at what happens to rubber exposed to sea/salt water for a very long time:
Now, remember that the thing that protects your XZ are rubber seals beneath the covers. You don't want that to happen to them, do you ?
It will be fine if you treat it with sea water, once, twice, even 10 times or 100. But doing that might damage the seals and eventually break your device, and Sony will deny your warranty because they'll immediately know what happened.
Just a friendly reminder to all - we don't want any Xperias dead, do we
Akiainavas said:
There is a limit for WHAT mate. There's a good reason why Sony says "no sea water".
Look at what happens to rubber exposed to sea/salt water for a very long time:
Now, remember that the thing that protects your XZ are rubber seals beneath the covers. You don't want that to happen to them, do you ?
It will be fine if you treat it with sea water, once, twice, even 10 times or 100. But doing that might damage the seals and eventually break your device, and Sony will deny your warranty because they'll immediately know what happened.
Just a friendly reminder to all - we don't want any Xperias dead, do we
Click to expand...
Click to collapse
u said : "very long time"
and not 30min 1.5m :good:
x102x96x said:
u said : "very long time"
and not 30min 1.5m :good:
Click to expand...
Click to collapse
And the manual says - "Never", not even 1cm deep for 5 seconds!
Sent from my C6603 using Tapatalk 2
Again why promo it under water at Ces and mwc and other campaigns which are shown on YouTube
Ugh Sony
Sent from my C6603 using Tapatalk 2
DarkKrypt said:
Again why promo it under water at Ces and mwc and other campaigns which are shown on YouTube
Ugh Sony
Sent from my C6603 using Tapatalk 2
Click to expand...
Click to collapse
Indeed. I'm sure the designers and the people that have to field warranty claims/tech support had their heads in their hands when they saw what the advertising team had cooked up to promote the Z!
Sent from my C6603 using Tapatalk 2
Just rinse the phone after taking it to the sea...
I have my Go for 1 year now, and it works perfect, even after taking it almost every week of the last summer to the sea.
Hello everyone.
I've had to send my Xperia Z a week ago for repairs, due to water damage.
Under the further inspection, all the water indicators placed within the ports of the phone were white, not red.
As such, I believe that the cause of the water damage is most probably caused by a design flaw of the Xperia Z in general.
As I understand, the glass back panel of the Xperia Z is removed through a heating process that weakens the adhesive between the back panel and the chassis of the phone.
Thus, I believe that due to heat issues with the Xperia Z, the adhesive used to seal phone is weakened in that area (top left hand corner, beside the back camera lens), possibly compromising the phone's ability to repel water.
I've seen display sets of the Xperia Z phones, and I've also noticed the issue on those sets.
Here's the link that shows the problem in detail: http://talk.sonymobile.com/thread/127732
Have any of you noticed the same issue, especially when your phone gets heated up? (I've posted up a similar thread on another forum)
It's not a design flaw, all major parts of all phones stick together with just glue. If it wasn't glue then how for example would people be able to replace a broken screen?
Dsteppa said:
It's not a design flaw, all major parts of all phones stick together with just glue. If it wasn't glue then how for example would people be able to replace a broken screen?
Click to expand...
Click to collapse
I'm not saying that the glue is a design flaw (if there even is a design flaw), but rather, the way the phone was designed is what causes one corner of the back panel to flex upwards (probably due to heat issues).
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i agree. whenever my XZ gets hot the headphone jack flap pops open. the heats causing something to distort in the frame.
Have this issue too.
Yes. I believe Sony overlooked the amount of heat generated from the phone. The phone should be able to withstand the heat generated by itself and not deform in any way.
Others are seeing the same problem.
http://forum.xda-developers.com/showthread.php?t=2304680
Imagine how it's going to be in 1.5 years when your phone has been used thoroughly (including the flaps), gone through 1000 heat cycles and has been dropped a couple of times.......
If I would have the Z, I wouldn't feel comfortable putting it underwater in 1.5 years.
I'm happy with my ZL
It appears as though this problem isn't an isolated incident on my end. It might be good if this issue could be brought to the attention of other Xperia Z owners who might be unaware.
I wonder if Sony is aware of this issue...
The real question is that if the water that cames from back could go to the ports from inside...
Honestly, in regards to the question of whether or not water could get through the back to the ports, I don't think so.
I noticed one day that there was condensation covering the back camera. I was immediately worried, as I didn't know what happened. I thought maybe it was because it was humid outside and it formed within the phone.
The next day, I dunked it in a cup of water. All was fine, no problems. This was about 2 weeks ago.
Then, last weekend, I took the phone in the pool with me and took some pictures and video. I submerged it completely.
Yesterday, I put it in another cup of water to demonstrate it's certification to a friend.
The device still works to this day. So, I'm not sure whether or not the water will effect anything besides the camera. The camera also hasn't fogged up at all, which leaves me to wonder if it somehow fixed itself or if the adhesive got hot again and then was pressed together while in my pocket. Nonetheless, it still works. I will just make sure to be a little cautious. I don't want to lose such a beautiful device.
Same here
ShadowTech13 said:
Honestly, in regards to the question of whether or not water could get through the back to the ports, I don't think so.
I noticed one day that there was condensation covering the back camera. I was immediately worried, as I didn't know what happened. I thought maybe it was because it was humid outside and it formed within the phone.
The next day, I dunked it in a cup of water. All was fine, no problems. This was about 2 weeks ago.
Then, last weekend, I took the phone in the pool with me and took some pictures and video. I submerged it completely.
Yesterday, I put it in another cup of water to demonstrate it's certification to a friend.
The device still works to this day. So, I'm not sure whether or not the water will effect anything besides the camera. The camera also hasn't fogged up at all, which leaves me to wonder if it somehow fixed itself or if the adhesive got hot again and then was pressed together while in my pocket. Nonetheless, it still works. I will just make sure to be a little cautious. I don't want to lose such a beautiful device.
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Click to collapse
I also had camera lens covered by condensation half an hour after washing my Xperia Z. All the flaps are still white, so I thought it could be because I whashed it at the shower hot water instead natural temperature water at the sink. So I washed it on cold water to test. It seems to be ok at the moment, but 30, 40 minutes later camera lens were condensed again. I decided to keep my phone away from water, and when cleaning it with a towel I noticed the back glass cover was a litte lifted on the left side, not enough to see it, but I can fell it when firmly pressing it. I hope they use a stronger glue on Z1 or why not, screws!
.LEONARDO. said:
I also had camera lens covered by condensation half an hour after washing my Xperia Z. All the flaps are still white, so I thought it could be because I whashed it at the shower hot water instead natural temperature water at the sink. So I washed it on cold water to test. It seems to be ok at the moment, but 30, 40 minutes later camera lens were condensed again. I decided to keep my phone away from water, and when cleaning it with a towel I noticed the back glass cover was a litte lifted on the left side, not enough to see it, but I can fell it when firmly pressing it. I hope they use a stronger glue on Z1 or why not, screws!
Click to expand...
Click to collapse
Lol a good method of securing the frame would be ideal, as this IS a water resistant device... But overall they did I nice job, I just think they should have paid a little more attention to the heating of the device in strenuous situations. The fact that the device gets hot enough that the adhesive begins coming off or getting lose is a huge problem for Sony.
:silly:
back panel lift and dead camera
This issue is very real... My z now has a broken camera and Sony refuse to acknowledge the issue exists so no warranty.
in reading their documentation the phone is not waterproof as claimed in adverts. So be very careful of it.
hopefully the module i have ordered should sort it..
fingers crossed.
Hi! First of all sorry for my English, if something is unclear feel free to ask.
Ok so iv'e got my brand new Xperia z1 last Monday after months of anticipations. for the next day, i tested it and played some games and was very satisfied,.
One test had only left- is it really waterproof? On Wednesday i went to the pool and of course checked thousand times that my precious Z1 ports caps are all closed.
I took some snapshots and couple of videos. The total time that my Z1 was underwater is no more than 5 minutes and less than 1 feet.
After exiting the pool and wiping all the water residues, the Z1 functioned properly and didn't seemed to have any problem at all. About 4 hours later when the battery was on 30% i plugged it into the charger, and the worst of all occurred! Smoke started to come out from the charging port! :crying: I immediately puled the charger out, and saw that it was completely melt down. That was a shock for me! I thought to myself, " what the **** just happened?!?!?!?"
After drying it with a hair dryer i tried to charge it again. No luck. The battery wont charge anymore . I also noticed that the rear camera lens has water vapor on it, which prevents me to take photos. I was really mad and especially disappointed, as i familiar with the good quality of sony's products.
The day after, i took it to sony store demanding to replace the faulty phone.
I explained them what happened but they keep saying that there is no warranty for water damage. They said that i have only one option, to take it to an authorized sony lab and to pay for a pressure test, to prove that my unit is defective! And then, maybe, if the results are negative they will replace it to a new one.
Of course i demanded a free test, cause its sony's fault and the responsibility for a faulty product is on them.
Now i need to wait in patience for their results.
I am lucky for not selling my old Iphone 4 yet.
I searched google for a similar problem and found this on sony forum:
( i can't post links, just search on google "Just realized my month old z1 is bent")
There are 2 photos on the thread, one on the first page and the second on the third page.
That person's xperia z1 was bent, what makes his phone unsealed and no more waterproofed. He says that the phone never felt or was in his back pocket(mine neither). A few users said that they are familiar with this phenomenon too.
It causes me to worry, maybe all of the z1 are made with the same problem and will eventually get ruined?
Usually i trust sony's products. I even recommended to my friends buying the z1, and bought to my sister the old z.
I am very disappointed not just because of the faulty unit but also the bad customer service.
I really hope that they will replace my z1.
Please tell me what do you think.
I really dont buy that waterproof thing by Sony. If you will look at their website they are telling that its waterproof but if you look at z1 manual, you can see that it is dust and water resistant only and no claim that it is waterproof.
I remember last time when my friend bought the xperia Go, he only test it with the basin with the cover closed properly, same thing happen and its only 1 day old.
The sales rep told him that he can use it under water but when I confront the sales rep who sold him the XGO, he was claiming that it can only be use for water splash.
Sent from my C6903 using xda app-developers app
Until now the biggest test I did with my phone was wash it in the bathroom sink and dry it with towel to remove finger marks. No problem until now.
Had mine under water loads of times just posted a pic of it at the bottom of my fish tank....no problems at all
Sent from my C6903 using XDA Premium App
Mine has been underwater loads of times and never had a issue with it. The speaker is quiet afterwards for about 10mins but other than that no issues
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nobby00900 said:
Mine has been underwater loads of times and never had a issue with it. The speaker is quiet afterwards for about 10mins but other than that no issues
Sent from my C6903 using xda app-developers app
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Oddly enough, I get the same thing! Haha. But I use mine in the shower every morning to watch Netflix and give it a nice wash before I leave and have encountered no issues.
But OP: contact your regions Sony customer service and demand them to provide you with service. Contact corporate if all else fails. You paid a pretty penny for that phone, you should get what's advertised. If you paid via credit card, charge back if you can.
Sent from my C6906 using XDA Premium 4 mobile app
Here is what sony says about the warranty being void.
So much for the water resistant warranty !!!
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bogdan wst said:
Here is what sony says about the warranty being void.
So much for the water resistant warranty !!!
Click to expand...
Click to collapse
The way I read it, it says that the warranty will be void if you let water in because the flaps were not closed or usage went beyond the IP rating specs.
Yes. But.what about faulty flaps from manufacturer? No responsability about that?
Yes! and what about unsealed Z1 (that has been bent because of heat or any other reason)?
you can't prove that you used your phone properly and under their instructions, so they don't give any warranty on water damage, on advance, and this is really ****ed up situation. now i have to spend my money and time
Oh and i forgot to mention that my speaker has the same problem.. wonder why?
i will update as soon as i get an answer.
They need to say that, otherwise buying a Z1 would equal buying a subscription of Z1's, as whenever I scratched the phone I could just dunk it in a tank of water with the flaps open and have it replaced. You have a responsibility to make sure your flaps are in good condition (don't open them all the time, and make sure to wash the phone immediately after submerging in saltwater) before submersion, but it is certainly waterproof, I have tested myself. Actually what I've been doing with my waterproof Sony phones is record my unboxing, and without taking the camera away from the phone I ensure flaps are firmly closed and submerge the phone for 10 minutes. Since the box was sealed at the start this provides a sort of "chain of trust" and would be usable if I receive a non-waterproof phone.
With that said, I wouldn't do anything stupid with it just because it can take it (besides showing off a couple of times in front of mates), just use it as normal and simply stop worrying so much because you know the phone actually can take it.
When boating it is a relief knowing that if I end up in the water I will still have a working phone that I can call home with.
But where is it written that a Z1 owner has the responsability to make sure that the flaps are in good condition? And how is one able/authorised to say that the flaps are ok (except SONY)? And is there a warranty for the quality of the flaps?
In conclusion, Z1 MAY be water resistant, but SONY took great care that they are exonerated if water would get inside the phone, by not mentioning anything about the flaps warranty and by mentioning the case of warranty being void i posted before.
So... For all you Z1 users out there: DO NOT EXPECT SONY TO REPLACE YOUR PHONE / TO TAKE ANY RESPONSABILITY IF WATER GETS INSIDE IT (even if you check that the flaps are firmily closed when you take the phone under water)!
IT'S JUST A MATTER OF LUCK!
The speaker gets quiet for a bit after getting water in them. Because if you look at it this way, would you be able to speak properly with a mouth full of water?
Sent from my C6903 using XDA Premium 4 mobile app
marc_ecko28 said:
.......but if you look at z1 manual, you can see that it is dust and water resistant only and no claim that it is waterproof.....
Sent from my C6903 using xda app-developers app
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Click to collapse
Are you sure that it doesn't mention that it's waterproof in the manual? My manual mention that it's waterproof. I have tested it also myself in a lake many times
kostas-k said:
Are you sure that it doesn't mention that it's waterproof in the manual? My manual mention that it's waterproof. I have tested it also myself in a lake many times
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Yeah! The manual says waterproof, with IP58 certification.
water resistant was my Motorola Defy, and I used as waterproof, even getting pictures under water (btw.. it still work, even after some massive drops)
But... for Z1, that costs 4x more and is guaranteed, i still had no balls to test it... not even washing it(something bothers me about the audio jack.. it has nothing to prevent water there 1week old yesterday...
soueumesmoaki - the audio jack is under sony warranty (see picture posted by me earlier).
The warranty void occurs if water gets inside the phone by those rubber flaps.
Hi! Just wanted to update you guys.
While I was waiting in the store i encountered the man who Imports Xperia z1 to my country.
I told him what happened, he was very nice and immediately took the faulty handset and promised to deliver me a new one.
He told me that there is a problem with some phones which makes them bent and unsealed. I didn't notice any bent on my phone.
I thought it will be much more difficult for me to get a new phone.
I've got my new Xperia z1, tested it in water, everything works great.
UserAr said:
Hi! Just wanted to update you guys.
While I was waiting in the store i encountered the man who Imports Xperia z1 to my country.
I told him what happened, he was very nice and immediately took the faulty handset and promised to deliver me a new one.
He told me that there is a problem with some phones which makes them bent and unsealed. I didn't notice any bent on my phone.
I thought it will be much more difficult for me to get a new phone.
I've got my new Xperia z1, tested it in water, everything works great.
Click to expand...
Click to collapse
Wow that's good customer service from their side! Not sure though if I have the guts to dunk mine in water, but accidents do happen and I sure hope as hell its not faulty when it does. Interesting that the rep confessed about some phones being bent, hmmm...
Have dunked mine quite a few times and its never had a problem. Apparently the longest time you can keep it submerged is half an hour although I'd prefer not to test that myself. No problems here, just make sure that your phones clean and that no dust is on the inside of the covers.
Sent from my C6903 using XDA Premium 4 mobile app
Lol I once washed my phone with soap is still working fine
Sent from my C6903 using Tapatalk 4
Hello my fellow note 9 users,
I have a year-old note 9, which I purchased from Hongkong. The model is SM-N960F. Today I accidentally brought my phone into the pool, which was underwater at about 1m for I would say 5-10 seconds. As we all know, the phone is ip68 approved, so I thought it wouldn't be a big deal so I just took it out and put it under the sun (I didn't turn it off). After a while (like 10 minutes), I realized that my phone turned off, which was weird because this never happened before when I submerged it underwater.
My phone would display a 0% battery on the lock screen then immediately turn off, which was weird because I knew that I had at least 80% battery. With the phone turned off, I took out the SIM tray and the S-pen, and found that the SD card and the SIM card was all wet. I shaked the phone several times and found droplets of water dropping out of the SIM slot and the speaker hole. I left the phone turned off for around 3 hours, then 'accidentally' turned it on. The phone turned on with 64% battery on SAFE MODE (even though I didn't boot it on safe mode), and everything seemed to work fine (I turned it off after checking if the phone works). I still see moisture in both front and back camera, which pretty much tells me that the there is moisture remaining in the system.
For now, I put the phone in a ziplock full of uncooked rice (with the SIM tray and S pen removed), and I am planning to leave it there for maybe a day or two.
Taking it to service is challenging for now, as I bought the phone in Hongkong and I am in Korea right now. Taking a foreign samsung to Korea's samsung center is complicated and very time consuming, it is probably unlikely that I will be able to get my phone fixed from Samsung here.
I would appreciate any recommendations or suggestions to what to do with my phone now, and whether it is OKAY to use it after I take it out from the rice and there is no visual representation of moisture.
Thanks.
Water damage is always something not to be taken lightly. You mentioned a pool - it's very likely that even if you manage to completely dry off the internals, there will be residual chlorine deposits which will cause problems eventually; mostly in the form of corrosion and/or shorted out electrical contacts. The best thing to do would be to rinse the phone inside out with distilled water, which may or may not clear out said deposits, but as the phone's glued shut pretty tight, it's a bit troublesome.
You can try using it after it's completely dry, because hey, what have you got to lose? If it works, cool, and if not, you'll end up replacing the internals anyway. Just don't forget to back up your data!
oddbehreif said:
Water damage is always something not to be taken lightly. You mentioned a pool - it's very likely that even if you manage to completely dry off the internals, there will be residual chlorine deposits which will cause problems eventually; mostly in the form of corrosion and/or shorted out electrical contacts. The best thing to do would be to rinse the phone inside out with distilled water, which may or may not clear out said deposits, but as the phone's glued shut pretty tight, it's a bit troublesome.
You can try using it after it's completely dry, because hey, what have you got to lose? If it works, cool, and if not, you'll end up replacing the internals anyway. Just don't forget to back up your data!
Click to expand...
Click to collapse
Thanks for your response! I left it in rice for around 18 hours now, and I do not see moisture in the front-facing camera and both of the back cameras. I still see tiny water droplets in the flashlight bit, so I'm waiting for those to dry out as well.
And also, how would I 'rinse' the phone inside?
I'm quite disappointed in samsung; they advertised the phone to be safe in '5ft for 30min' but here I am after bringing it to the pool for 5 seconds...
22maxp said:
Thanks for your response! I left it in rice for around 18 hours now, and I do not see moisture in the front-facing camera and both of the back cameras. I still see tiny water droplets in the flashlight bit, so I'm waiting for those to dry out as well.
And also, how would I 'rinse' the phone inside?
I'm quite disappointed in samsung; they advertised the phone to be safe in '5ft for 30min' but here I am after bringing it to the pool for 5 seconds...
Click to expand...
Click to collapse
I mean fully disassemling the phone and washing the parts with distilled water. Not a very practical solution.
Pool water is different from fresh water; it has lower surface tension due to the added disinfectants, which means it will permeate seals designed for only fresh water relatively easy. Your phone is rated IP68 for fresh water; it will not hold up well against chlorinated water or soapwater.
oddbehreif said:
I mean fully disassemling the phone and washing the parts with distilled water. Not a very practical solution.
Pool water is different from fresh water; it has lower surface tension due to the added disinfectants, which means it will permeate seals designed for only fresh water relatively easy. Your phone is rated IP68 for fresh water; it will not hold up well against chlorinated water or soapwater.
Click to expand...
Click to collapse
Okay disassembling the phone doesn't seem to likely to me. Just to mention, the 'pool' the phone was dropped into was from a hotspring. It was an outdoor swimming pool from the hotspring, so I'm pretty sure there won't be any chlorine or stuff like that in it. Maybe some natural minerals?
I checked the cameras of the phone again, and it appears that the front facing camera is STILL wet, and the flashlights as well. Will leaving the phone with the uncooked rice for a longer bit (maybe a day or two?) completely dry out the phone? I did see improvements with the rice method as the back camera is fully appeared to be dried, but I am unsure if the water moisture will be able to escape the system fully.
Again, thanks for the response. I really appreciate your comments.
If the water is clean, you may be in luck! Just make sure to dry it out completely before attempting to use it. You can accelerate the process by placing the phone somewhere warm (30 to 40 Celsius, or 85 to 105 fahrenheit - not too hot or the battery may take damage), or by carefully blasting it with a hairdryer on the lowest heat setting (the airflow helps a lot). You'll also want to use any silica gel packets if you've saved those when unboxing items.
If it can reassure you, back in the days I dropped my Note 3 in my wife's bath (that phone has no IP rating), and it's still working and is still used daily by my mom to make phone calls and do basic stuff, the cameras still work too. When it happened, I put it in a ziplock bag with a few silica gel pouches like these.
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Thanks guys I fixed it!
After I left my phone in rice for around 2 days, I tried turning it on and found that the screen was dead. The phone won't turn on, there would be a couple of blinks and instantly turn off. I took my phone to the Samsung A/S center, and the guy opened up the phone. He said: You already tried turning it on and it failed, which means there are probably damages in the internal, it would cost around 700$ to switch them up."
Of course, I wouldn't spend that much money to save my phone, so I returned home with my broken phone. I opened up the phone again, and decided to separate ALL the parts in the phone (except the batter). I found moisture on the motherboard and the camera as well, which i dried using a hairdryer and tissue. After ensuring that all components are dried, I cleaned the board using isopropyl alcohol, then put everything back on together. Magically, my phone works just fine now .
Thanks for the support you guys gave me. I didn't think I would end up opening up the phone myself, but I think it would be worth a try if Samsung tells you to change the motherboard for 700$.
I am glad that you managed to repair your device. But beware that there maybe unexpected damaged to the circuits due to the fact that your device's internals have been submerged in water for that long.